Related Manuals for HP 14 Series
Summary of Contents for HP 14 Series
- Page 1 Maintenance and Service Guide HP 14 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Intel, Core, Pentium, and Celeron are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation or its Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Low blue light mode (select products only) ..................7 Keyboard area ................................ 8 Touchpad ............................. - Page 6 Using HP PC Hardware Diagnostics UEFI ......................63 Starting HP PC Hardware Diagnostics UEFI ..................64 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........64 Downloading the latest HP PC Hardware Diagnostics UEFI version ......64 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
- Page 7 Backing up information and creating recovery media ..................67 Using Windows tools ......................... 67 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..67 Restoring and recovery ............................68 Restoring, resetting, and refreshing using Windows tools .............. 68 Recovering using HP Recovery media ....................
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Page 9: Product Description
Product components and their descriptions Category Description Product Name HP 14 Laptop PC Model numbers: 14-dq0xxx, 14z-dq000 Processor Intel® Core™ i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W) Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W) Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W) - Page 10 Audio Audio control panel: HP Audio Control Dual speakers Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Wireless networking Integrated wireless option with dual antennas (M.2/PCIe)
- Page 11 Table 1-1 Product components and their descriptions (continued) Category Description (3) USB 3.1 Type A ports (1) USB 3.1 Gen 1 Type-C port (supports data transfer) Media card reader Supports microSD™, SDHC™, SDXC™ Push-pull insertion and removal Internal card expansion One M.2 slot for WLAN One M.2 slot for solid-state drive Keyboard/pointing...
- Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language...
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Page 13: Getting To Know Your Computer
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 14: Left Side
Table 2-1 Right-side components and their descriptions (continued) Component Description Off: The battery is not charging. ● Power connector Connects an AC adapter. Left side Table 2-2 Left-side components and their descriptions Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. -
Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. Display... -
Page 16: Keyboard Area
Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the touchpad button. -
Page 17: Lights
Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Keyboard area... -
Page 18: Button, Vent, Speakers, And Fingerprint Reader
Button, vent, speakers, and fingerprint reader Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. -
Page 19: Special Keys
Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued) Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. -
Page 20: Bottom
Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer... -
Page 21: Labels
● may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period ●... -
Page 22: Illustrated Parts Catalog
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. - Page 23 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. Keyboard/top cover: For a detailed list of country codes, see Keyboard/top cover on page Top cover: pale gold;...
- Page 24 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Intel Celeron N4000 processor L61950-xx1 (10) Fan: For use in models with a backlit keyboard L63587-001 For use in models without a backlit keyboard L63588-001 (11) Heat sink L64890-001 (12)
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Page 25: Display Assembly Subcomponents
Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Hinge cover: Natural silver L64911-001 Pale gold L64912-001 Snowflake white L64913-001 Display bezel L64907-001 Display panel: NOTE: Display panel adhesive is available in the miscellaneous parts kits as spare part number L64916-001. Display assembly subcomponents... - Page 26 Table 3-2 Display components and their descriptions (continued) Item Component Spare part number FHD, antiglare, 250 nits L61945-001 FHD, BrightView, 250 nits L61946-001 HD, antiglare, 220 nits L61947-001 HD, BrightView, 220 nits L61948-001 HD, BrightView, 220 nits, Touch-on Panel (TOP) L61949-001 Display panel cable (includes bezel adhesive tape): For use with touch displays...
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Page 27: Cables
Cables Table 3-3 Cables and their descriptions Item Component Spare part number Fingerprint reader board cable L64902-001 Touchpad cable L64900-001 Power button/card reader board cable (for use in models with a 6 W processor) L64887-001 Power button/card reader board cable (for use in models with a 15 W processor) L64888-001 Cables... -
Page 28: Miscellaneous Parts
Miscellaneous parts Table 3-4 Miscellaneous parts and their descriptions Component Spare part number AC adapter (PFC, slim, 4.5 mm): 65 W 913691-850 45 W 741727-001 Power cord (C5, 1.0 m): For use in Argentina L19357-001 For use in Australia L19358-001 For use in Denmark L19360-001 For use in Europe... -
Page 29: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Tweezers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 30: Drive Handling
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 31: Generating Static Electricity
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. -
Page 32: Personal Grounding Methods And Equipment
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●... -
Page 33: Packaging And Transporting Guidelines
Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●... -
Page 34: Removal And Replacement Procedures For Authorized Service Provider Parts
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the computer. -
Page 35: Bottom Cover
Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover, natural silver L64894-001 Bottom cover, pale gold L64895-001 Bottom cover, snowflake white L64896-001 Rubber feet, gold L66226-001 Rubber feet, silver L65866-001 Before removing the bottom cover, follow this step: Prepare the computer for disassembly (Preparation for disassembly on page 26). - Page 36 Remove the two Phillips M2.0 × 4.0 screws (3) from the bottom edge of the bottom cover. Insert a plastic tool between the bottom cover and the computer chassis (1), and then flex and lift the sides (2) and the top edge (3) of the bottom cover enough to separate it from the computer. Remove the bottom cover from the computer (4).
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Page 37: Battery
Battery Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 41 Wh L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27). -
Page 38: Memory Module
Memory module Table 5-3 Memory descriptions and part numbers Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). - Page 39 Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures...
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Page 40: Solid-State Drive
Solid-state drive Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, Gen 3 × 4, TLC L72365-001 512 GB, PCIe, value L61960-001 256 GB, PCIe, value L61959-001 128 GB, SATA-3, TLC L61958-001 64 GB, eMMC L61957-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly... -
Page 41: Wlan Module
WLAN module Table 5-5 WLAN module description and part number Description Spare part number Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module... - Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. Models with two antennas Models with one antenna NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.
- Page 43 Reverse this procedure to install the WLAN module. Component replacement procedures...
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Page 44: Power Button/Card Reader Board
Power button/card reader board Table 5-6 Power button/card reader board description and part number Description Spare part number Power button/card reader board L64886-001 NOTE: The power button board spare part kit does not include the cable. The cable is available as spare part number L64887-001 in models with a 15 W processor and L64888-001 in models with a 6 W processor. -
Page 45: Touchpad
Touchpad Table 5-7 Touchpad description and part number Description Spare part number Touchpad, natural silver L64897-001 Touchpad, ash silver L64898-001 Touchpad, snowflake white L64899-001 NOTE: The touchpad spare part kit does not include the cable. The cable is available as spare part number L64900-001. -
Page 46: Fingerprint Reader Board
Fingerprint reader board Table 5-8 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board L64901-001 NOTE: The fingerprint reader board spare part kit does not include the cable. The cable is available as spare part number L64902-001. Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page... -
Page 47: Fan
Table 5-9 Fan description and part number Description Spare part number Fan for use in models with a backlit keyboard L63587-001 Fan for use in models without a backlit keyboard L63588-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). -
Page 48: Vent Cover (Interior) On Fanless Models
Vent cover (interior) on fanless models Table 5-10 Vent cover description and part number Description Spare part number Vent cover L68313-001 Fanless models require that you install a cover on the inside of the computer over the air vent holes. IMPORTANT: Do not install the vent cover in models with a fan. -
Page 49: Heat Sink (Thermal Module)
Heat sink (thermal module) Table 5-11 Heat sink assembly, thermal pad, and thermal grease descriptions and part numbers Description Spare part number Heat sink L64890-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). - Page 50 Apply thermal grease to the integrated processor on the system board (1) and associated location on the heat sink (2). Fanless models: Remove the five Phillips M2.0 × 2.5 screws (1) in the order indicated on the heat sink. Remove the heat sink (2). Chapter 5 Removal and replacement procedures for authorized service provider parts...
- Page 51 Apply thermal grease to the integrated processor on the system board (1) and associated location on the heat sink (2). Reverse this procedure to install the heat sink. Component replacement procedures...
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Page 52: Battery Connector (Fanless Products Only)
Battery connector (fanless products only) Table 5-12 Battery connector description and part number Description Spare part number Battery connector L64889-001 Before removing the battery connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27). -
Page 53: System Board
System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 5-13 System board descriptions and part numbers Description Spare part number Intel Core i7-8565U processor L61954-xx1 Intel Core i5-8265U processor L61953-xx1 Intel Core i3-8145U processor L61952-xx1... - Page 54 Remove the three Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer. Remove the system board from the computer (2). Fanless models: Disconnect the following cables from the system board: Power connector cable (1) Display cable (2) Speaker cable (3) Power button/card reader board cable (ZIF) (4) Battery connector cable (5)
- Page 55 Keyboard backlight cable (ZIF) (8) Touchpad cable (ZIF) (9) Fingerprint reader cable (ZIF) (10) Remove the two Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer. Remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...
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Page 56: Speaker Assembly
Speaker assembly Table 5-14 Speaker assembly description and part number Description Spare part number Speaker assembly L64893-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27). - Page 57 Lift the left speaker up from the computer (3), remove the speaker cable from the clips in the computer chassis (4), and then remove the right speaker from the computer (5). Reverse this procedure to install the speaker assembly. Component replacement procedures...
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Page 58: Display Assembly
Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27). - Page 59 Separate the display from the computer (3). If it is necessary to replace display assembly subcomponents: Remove the hinge cover by squeezing both ends of the cover (1), and then pulling the cover off the display (2). The hinge cover is available as the following spare part numbers: L64911-001: Natural silver L64912-001: Pale gold L64913-001: Snowflake white...
- Page 60 Use a tool to release the bottom edge of the display bezel (1) from the display assembly. IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing. Release the left and right edges of the display bezel (2) from the display assembly. Release the top of the display bezel (3) from the display assembly.
- Page 61 If it is necessary to remove the display panel: Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel (1). Pull the tape from behind the left and right sides of the panel (2). IMPORTANT: You have to pull on the tape multiple times before it is completely removed.
- Page 62 Lift the tape from the connector on the rear of the panel (2), and then disconnect the cable from the panel (3). Display panels are available as the following spare part numbers: L61945-001: FHD, antiglare, 250 nits L61946-001: FHD, BrightView, 250 nits L61947-001: HD, antiglare, 220 nits L61948-001: HD, BrightView, 220 nits L61949-001: HD, BrightView, 220 nits, Touch-on Panel (TOP)
- Page 63 When installing the display panel, apply the adhesive in the location as shown in the following illustration. If it is necessary to remove the display hinges: Remove the Phillips M2.0 × 2.5 screw (1) from the bottom of each hinge. Remove the two Phillips M2.5 ×...
- Page 64 Remove the display hinges from the display back cover (4). The display hinges are available as spare part number L64910-001. If it is necessary to remove the display panel cable: Remove the cable from the channel at the bottom of the display back cover (1). Remove the cable from the bottom (2) and top (3) of the display back cover.
- Page 65 When installing the display cable, position the cable in the middle of the alignment notch as marked on the inside of the display back cover. If it is necessary to remove the wireless antennas: Peel the antennas off the top of the display back cover (1). Remove the antenna cables from the display back cover (2).
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Page 66: Power Connector
Power connector Table 5-15 Power connector description and part number Description Spare part number Power connector 808155-010 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27). -
Page 67: Keyboard/Top Cover
Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-16 Keyboard/top cover description and part number Description... -
Page 68: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 69: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 70: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 71: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 72: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 73: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 74 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
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Page 75: Backing Up, Restoring, And Recovering
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery. -
Page 76: Restoring And Recovery
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see... -
Page 77: Specifications
Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Computer dimensions Width 324.0 mm 12.8 in Depth 225.0 mm 8.9 in Height 18.0 mm 0.7 in Weight (lowest configuration) 1468.0 g 3.24 lbs Input power Rating Operating voltage and current 18.5 V dc @ 3.5 A –... -
Page 78: 35.6 Cm (14.0 In) Display Specifications
35.6 cm (14.0 in) display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution FHD: 1920 × 1080 HD: 1366 × 768 Surface treatment Antiglare or BrightView Brightness HD: 220 nits FHD: 250 nits Viewing angle HD: SVA FHD: UWVA Backlight Aspect ratio... -
Page 79: M.2 Pcie Solid-State Drive Specifications
M.2 PCIe solid-state drive specifications 256 GB* 512 GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read... -
Page 80: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 81: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands... - Page 82 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
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Page 83: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 84: Index
27 display specifications 70 spare part number 18 spare part number 27 drive light, identifying 6 HP PC Hardware Diagnostics UEFI bottom cover, spare part numbers downloading 64 electrostatic discharge (ESD) 22 starting 64 buttons preventing damage 23... - Page 85 USB flash drive 68 Windows 11 spare part number 15, 36 recovery media power button/card reader board cable creating using HP Cloud Recovery spare part number 19 Download Tool 67 labels power button/card reader board, creating using Windows tools 67...
- Page 86 slots memory card reader 6 webcam solid-state drive spare part number 52 removal 32 webcam module spare part number 16 removal 52 spare part numbers 32 webcam/microphone module specifications 70 spare part number 18 speaker assembly Windows removal 48 backup 67 spare part number 48 recovery media 67 speakers...
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Questions and answers
My Husband purchased this laptop; one for each of us. It appears that I have maxed out the memory on mine. The question: Is there a compatible motherboard that has a larger memory capacity?
The HP 14 Series laptop supports a maximum system memory of 8 GB, as stated in the specifications. There is no mention of a compatible motherboard that supports a larger memory capacity.
This answer is automatically generated
how to connect a external monitor
how do I connect to internet
You can connect your HP 14 Series laptop to the internet using Wi-Fi or a wired connection:
1. Wi-Fi Connection:
- Your laptop has a built-in wireless module that supports Wi-Fi.
- Ensure Wi-Fi is enabled in the settings.
- Select your network from the available Wi-Fi connections and enter the password if required.
2. Wired Connection (if applicable):
- If your laptop has an Ethernet port, connect an Ethernet cable from your router to the laptop.
- The laptop should automatically detect and connect to the network.
If you experience connectivity issues, ensure the correct wireless module is installed and functional.
This answer is automatically generated