Internet Support - Canon BLM 550+ Service Support Manual

Canon

2. Internet Support

a. Canon USA's e-Support Center Web Site
Canon USA's Engineering Services and Solutions Division provides high
quality e-Support via the Internet and is only available for Canon USA
authorized servicing dealers.
Canon USA's
Systems Engineers and Technicians access to technical support
information via the Worldwide Web.
The following functions and information can be accessed:
• Proactive
Publications, and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
In order to access the
for a Support ID. To register for a Support ID, go on-line to the Canon
USA Engineering Services and Solutions Division's
Web
registration. This service is available at no additional charge to all
authorized dealers.
Figure 4 – The Canon e-Support Center Login
BLM550+ Booklet Maker Service Support Guide
Revision 1
e-Support Center Web Site
notification
e-Support Center Web
Site. Click on the "Register" button and follow the instructions for
BLM550+ Booklet Maker Service Support Guide
is designed to provide dealer
of new releases,
Site, you must first register
patches, Technical
e-Support Center
March 2015
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