Dell XPS 13 Service Manual
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Dell XPS 13 Service Manual

Dell XPS 13 Service Manual

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XPS 13
Service Manual
Regulatory Model: P82G
Regulatory Type: P82G001

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Summary of Contents for Dell XPS 13

  • Page 1 XPS 13 Service Manual Regulatory Model: P82G Regulatory Type: P82G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................... 7 Before you begin ...................................7 Safety instructions.................................7 Recommended tools................................7 Screw list....................................8 2 After working inside your computer....................9 3 Removing the base cover......................10 Procedure....................................10 4 Replacing the base cover......................13 Procedure....................................13 5 Removing the battery........................14 Lithium-ion battery precautions............................
  • Page 4 12 Replacing the coin-cell battery....................22 Procedure..................................... 22 Post-requisites..................................22 13 Removing the heat sink......................23 Prerequisites..................................23 Procedure..................................... 23 14 Replacing the heat sink......................24 Procedure..................................... 24 Post-requisites..................................24 15 Removing the display assembly....................25 Prerequisites..................................25 Procedure..................................... 25 16 Replacing the display assembly....................27 Procedure.....................................
  • Page 5 Procedure..................................... 37 24 Replacing the power button with optional fingerprint reader............38 Procedure..................................... 38 Post-requisites..................................38 25 Removing the keyboard......................39 Prerequisites..................................39 Procedure..................................... 39 26 Replacing the keyboard......................40 Procedure..................................... 40 Post-requisites..................................40 27 Removing the palm-rest assembly....................41 Prerequisites..................................41 Procedure....................................41 28 Replacing the palm-rest assembly....................42 Procedure.....................................
  • Page 6 Running the ePSA diagnostics.............................56 System diagnostic lights..............................56 Flashing the BIOS................................57 Flashing BIOS (USB key)..............................57 Fixing a no-boot issue caused by USB-boot support..................... 58 Flea power release................................58 Wi-Fi power cycle................................58 32 Getting help and contacting Dell....................59 Contents...

  • Page 7: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Screw List

    Screw list The following table provides the list of screws that are used for securing different components. NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 9: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Remove the eight screws (M2x3, Torx) that secure the base cover to the palm-rest assembly. 2. With the computer face-down, open the computer at an angle.
  • Page 11 4. Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly. 5. Lift the base cover from the palm-rest assembly. 6. Disconnect the battery cable from the system board. Removing the base cover...
  • Page 12 Removing the base cover...

  • Page 13: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 14: Removing The Battery

    Lithium-ion battery can be dangerous. In such an instance, the entire system should be replaced. Contact https:// www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure 1. Ensure that the battery cable is disconnected from the system board.
  • Page 15 2. Remove the four screws (M2x2) that secure the battery to the palm-rest assembly. 3. Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4. Lift the battery off the palm-rest assembly. 5. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. Removing the battery...

  • Page 16: Replacing The Battery

    • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 2. Replace the four screws (M2x3) that secure the battery to the palm-rest assembly.

  • Page 17: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 18: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure 1.

  • Page 19: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 20: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts on the palm-rest assembly, place the left speaker on the palm-rest assembly. 2. Route the speaker cable on the system board and adhere the tape to the system board.

  • Page 21: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 22: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the system board. 2. Connect the coin-cell battery cable to the system board.

  • Page 23: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 24: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.

  • Page 25: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 26 9. Place the top surface of the computer on a flat and clean surface, then open the computer at a 90 degree angle. 10. Gently slide and lift the display assembly from the palm-rest assembly. Removing the display assembly...

  • Page 27: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Slide the palm-rest assembly under the hinges of the display assembly. 2. Using the alignment posts, press the display hinges down on the palm-rest assembly, aligning the screw holes on the display hinges with the screw holes on the palm-rest assembly.

  • Page 28: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 29 3. Disconnect the headset-port cable from the system board. 4. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly. 5. Lift the headset port from the system board. Removing the headset port...

  • Page 30: Replacing The Headset Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the headset port in its slot on the palm-rest assembly. 2. Replace the screw (M1.6x3) that secures the headset port to the palm-rest assembly 3.

  • Page 31: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 32 Removing the fans...

  • Page 33: Replacing The Fans

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the left and right fans with the screw holes on the system board. 2. Replace the two screws (M1.6x3L) that secure the left and right fans to the system board.

  • Page 34: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 35 10. Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly. 11. Lift the system board from the palm-rest assembly. Removing the system board...

  • Page 36: Replacing The System Board

    1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 37: Removing The Power Button With Optional Fingerprint Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 38: Replacing The Power Button With Optional Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: If the power button does not include the optional fingerprint reader, perform only steps 2 and 3. Complete all steps if the power button includes the fingerprint reader.

  • Page 39: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 40: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the thermal pad and foil sticker shipped with the keyboard onto the replacement keyboard. 2. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 41: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 42: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface. Post-requisites 1.

  • Page 43: Downloading Drivers

    Downloading drivers Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 44: Downloading The Usb 3.0 Driver

    17. Double-click the graphics driver file icon and follow the instructions on the screen to install the driver. Downloading the USB 3.0 driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.

  • Page 45: Downloading The Media-Card Reader Driver

    17. Double-click the Wi-Fi driver file icon and follow the instructions on the screen to install the driver. Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.

  • Page 46: Downloading The Chipset Driver

    17. Double-click the fingerprint reader driver file icon and follow the instructions on the screen to install the driver. Downloading the chipset driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.
  • Page 47 9. Click Download and Install to download and install all driver updates detected for your computer. 10. Select a location to save the files. 11. If prompted, approve requests from User Account Control to make changes on the system. 12. The application installs all drivers and updates identified. NOTE: Not all files can be installed automatically.

  • Page 48: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 49: Navigation Keys

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
  • Page 50 General-System Information Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology used for the memory. DIMM A Size Displays the DIMM A memory size.
  • Page 51 General-System Information UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu. Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS AM/PM format.
  • Page 52 Security Master Password Lockout Disables the master password support. Hard Disk passwords need to be cleared before changing the setting. Table 9. System setup options—Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Expert Key Management Expert Key Management Enable or disable Expert Key Management.
  • Page 53 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 54: System And Setup Password

    System and setup password Table 16. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 55: Clearing Cmos Settings

    4. Wait for one minute. 5. Replace the coin-cell battery. 6. Replace the battery. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. System setup...

  • Page 56: Troubleshooting

    Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 57: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 58: Fixing A No-Boot Issue Caused By Usb-Boot Support

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 59: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 18. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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