Vesync App Troubleshooting - Levoit LV-PUR131S Instructions Manual

V E S Y N C A P P T R O U B L E S H O O T I N G
Why can't I connect my air purifier to my WiFi
network?
• During the setup process, you must be on a
secure 2.4GHz WiFi network.
• Make sure the WiFi password you entered is
correct.
I already have another smart appliance
connected to the VeSync app, but my smart air
purifier won't connect.
• Close and relaunch the VeSync app.
• Reset the air purifier by pressing and holding
the power button for 15 seconds. The WiFi
indicator will rapidly blink 10 times and turn
off.
If your problem is not listed, please contact Customer Support (see page 34).
32
How do I change my WiFi network to a 2.4GHz WiFi
network?
• Most dual-band routers support both 2.4G and 5G
networks. Select the WiFi name that does not end in
"_5G".
• If your phone is attempting to connect to the 5G
network, try "forgetting" or temporarily disabling the 5G
network.
• If you are unsure, or if the 2.4G and 5G networks do
not have separate names, please contact your internet
service provider.
My air purifier is offline.
1. Make sure your router is connected to the internet,
and your phone's network connection is working
properly.
2. Delete the offline air purifier from the VeSync app.
Swipe left (iOS) or tap and hold (Android), and tap
Delete.
3. Reset the air purifier by pressing and holding the
power button for more than 15 seconds. The WiFi
indicator will rapidly blink 10 times and turn off.
4. Reconfigure your air purifier with the VeSync app.
Note: Power outages, internet outages, or changing WiFi
routers may cause your air purifier to go offline.