Allworx Verge 9304 User Manual
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Allworx Verge 9304 User Manual

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Allworx
Verge™ IP Phone Series
User Guide
Version: T Updated February 14, 2019

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  • Page 1 ® Allworx Verge™ IP Phone Series User Guide Version: T Updated February 14, 2019...
  • Page 3 ® Allworx Verge™ IP Phone Series User Guide...
  • Page 4 The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors. Warranty...
  • Page 5 The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Allworx Corp, a Windstream company, is under license. Other trademarks and trade names are those of their respective owners.
  • Page 6 • Clarified Transfer a Call > Merge Calls soft key definition. 6-JUL-2017 • Added notes to Features > Contacts > To manage contacts about Allworx Server Administrator permissions to delete contact directory image and control permissions for user to set a contact directory image.
  • Page 7 1-MAR-2018 • Updated and clarified Settings > Admin Soft Key > Network Settings > Port Mirror. 17-APR-2018 • Updated document to include Verge 9304 phone model. 17-MAY-2018 • Updated Contacts > Managing Personal Contacts - definitions • Added instructions to update the schedule/greeting remotely.
  • Page 8 ® Allworx Verge™ IP Phone Series User Guide Page vi 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 9: Table Of Contents

    Allworx Verge IP Phone Series User Guide Contents Chapter 1 - Introduction ..........1 1.1 - Who Should Read this Guide .
  • Page 10 4.6 - Allworx Message Center ........
  • Page 11 Allworx Verge IP Phone Series User Guide 4.13 - Call Supervision ............. . .70 4.14 - Emergency Alert .
  • Page 12 ® Allworx Verge™ IP Phone Series User Guide Page x 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 13: Chapter 1 Introduction

    Allworx Verge IP Phone Series User Guide Chapter 1 Introduction The Allworx Verge IP phone series consists of three phone models (9304, 9308, and 9312) and the Verge 9318Ex Expander. The Verge IP device capabilities include: Verge IP Phone Model...

  • Page 14: Who Should Read This Guide

    Interact Professional the features within the application. User Guide Allworx Reach for The guide is specific to the Allworx Reach for iOS smart phone app and describes the features iOS User Guide within the application. Allworx Reach for The guide is specific to the Allworx Reach for Android smart phone app and describes the Android User Guide features within the application.
  • Page 15 Allworx Verge IP Phone Series User Guide Equipment Requirements Allworx Verge IP The guide is specific quick reference to the Verge IP phone functions. Phone Series Function Card Allworx Verge IP The guide is specific to installation and mounting of the Verge IP phones.
  • Page 16 ® Allworx Verge™ IP Phone Series User Guide Page 4 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 17: Chapter 2 Overview

    Allworx Verge IP Phone Series User Guide Chapter 2 Overview The Verge IP phone has a high-resolution, color screen; three soft keys; programmable buttons (dependent on phone model); 10 function buttons; four navigation and select buttons, a multiple position tilt base (also wall mountable) and Gigabit Ethernet connectivity.

  • Page 18: Verge Ip Phone Screen

    The Verge IP phone supports English, Canadian French, and Castilian Spanish on the phone screen. Contact the Allworx Server Administrator to configure the phone screen to display the preferred language; users cannot change the phone display language within the Verge IP phone Settings menu.

  • Page 19: Phone Status Area

    During an active call, the Call Status area displays information of the current phone call status. If there is no active call, the Call Status area identifies the assigned Allworx user’s current presence, caller ID name and number, and the number of missed calls and/or new message (if available). If there is an active call, the Call Status area displays the contact image (if available), the call status (active call, on hold, call ended etc), the caller ID name/number, and the current call status duration.

  • Page 20: Programmable Buttons

    9318Ex Expanders (18 programmable buttons each) to support up to 66 programmable buttons. The Allworx Server Administrator controls permissions for Verge IP phone users to assign features to each programmable button for customized functionality. To manage the programmable buttons, see “Programmable Buttons”...
  • Page 21 ACD Appearance Automatic Call Distribution Appearance - enable users to log in and out of the ACD queues. NOTE: This feature is not available on the Allworx 6x12 and the Connect 300 series servers. Bluetooth Hands-Free* Enable connecting a Bluetooth enabled mobile device to the Verge 9312 phone. Once connected, pressing the Bluetooth Hands-Free programmable button transitions the call between the connected device and the handset or speaker phone.
  • Page 22 Monitor phone calls assigned to a single parking orbit or multiple parking orbits. • If the Allworx System Administrator assigns only one parking orbit to the PFK and there is a call in the orbit, pressing the PFK retrieves the call.
  • Page 23 Allworx Verge IP Phone Series User Guide Shared Appearance Support handling a set of one or more programmable buttons by the Allworx system as a single appearance shared across multiple handsets. All handsets in the Shared Appearance have common access to calls and call operations within the group of handsets.

  • Page 24: Soft Keys

    Button Function Icon Button Function Contacts Visual or Audio Voicemail Presence / DND Intercom Transfer Hold Mute Headset Speaker Phone More soft key options available Page 12 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 25: Navigation Buttons

    Allworx Verge IP Phone Series User Guide Navigation Buttons The Verge IP phones have four navigation buttons - up, down, left, or right navigation buttons to scroll through the various phone screen listings (press and hold to quickly scroll). On some phone screens, the left navigation button serves as a backspace and erases the previously entered information while the right, up, or down navigation buttons move to another field to enter additional information.

  • Page 26: Sleep Mode

    (locked contacts) and enter the assigned credentials. Press the Done soft key when complete. The Verge IP phone returns to the Idle screen, and the Allworx user can access the Personal Contacts. The Personal Contacts remain available until the Verge IP phone enters the Sleep mode.

  • Page 27: Chapter 3 Manage Calls

    Allworx Verge IP Phone Series User Guide Chapter 3 Manage Calls The Verge IP phone users can manage active phone calls and the Presence / DND settings, which determine the call route for incoming calls. Audio Path Options Place or answer a call using one of the options below. After selecting an option, the Call Appearance (default line in use) lights green.
  • Page 28 • caller ID name and number • call duration 1. Digits may vary. See My Allworx Manager > Phone Functions tab or contact the Allworx Server Administrator. Page 16 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...
  • Page 29 Remote Control application. Unless the Line Appearance(s) Use of Dial Plan phone option is enabled, the system only redials Call Appearance-dialed calls. NOTE: The Verge 9304 IP phone does not support the Reach Remote Control feature. Settings opens the Settings screen to configure the Verge IP phone. See “Settings”...

  • Page 30: Place A Call

    Call Appearance - idle Call Appearance - idle Personal Contact Call Appearance Programmable Button Personal Contact Status - Appearance is ringing (green fast flashing). Soft Keys Page 18 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 31: Answer A Call

    Allworx Verge IP Phone Series User Guide Answer a Call The following programmable button LEDs indicate an incoming call: • Call Appearance • Shared Call Appearance • Call Queue • Line Appearance • Automatic Call Distribution Appearance • Ring Group Calls to a single extension route to and ring multiple phones where calls are answered in the first in, first out order.

  • Page 32: End A Call

    Call Appearance programmable button for the forwarded appearance displays the Call Forward icon and the programmable button LED lights yellow. • sleep screen status changes to yellow and displays the Call Forward icon. Page 20 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 33: Mute A Call

    To enable Call Forward, dial 45 (Call Forward prefix) + the new extension number. To end Call Forward, dial 450 + assigned extension. If the Allworx System uses extension mode, dial *45 + new extension number to enable or *450 to end Note: the Call Forward feature.
  • Page 34 Reach device (if available). See “Call Handoff” on page 41 for more information. NOTE: The Verge 9304 IP phone does not support the Call Handoff feature. available if the other party hangs up first. Returns to the Verge IP phone Idle screen. Dismiss opens the phone screen to add a new contact (available for callers not in the Contacts).

  • Page 35: Hold

    Administrator enables the Music on Hold feature, callers on hold hear music. EXCEPTION: when dialed into an Allworx Conference Bridge and placing the call in a hold state, the other callers on the Conference Bridge do not hear the Music on Hold. The Hold function button also works while using a connected Bluetooth device.

  • Page 36: Park A Call

    Allworx Verge™ IP Phone Series User Guide 3.10 Park a Call Place a call on a system-wide hold location so that another phone can retrieve the call. The Allworx System provides two methods to park a call: • System Park: places a call into the next available park location, and then a different phone can retrieve the call by dialing the park location number.
  • Page 37 Soft Keys places the call into the next available parking orbit. System Park places the active call into the next available parking orbit, if the Allworx user is on a call and there Park Active is another incoming call. Only available while second incoming call is ringing.
  • Page 38 In addition, if Bob has a Park to Extension programmable button on his Verge phone for the Sales Department, the Allworx System automatically notifies Bob of any calls parked on the Sales Department extension.

  • Page 39: Viewing Parked Calls

    PREFERENCES > Parked call notifications option. Use the navigation and select keys to disable or enable (default). 3.10.2 Viewing Parked Calls The Allworx System enables viewing and monitoring the status of parked calls. Press one of the following to display the Parked Calls screen and monitor the call status: •...
  • Page 40 Parked Calls screen display for viewing the following types of parked calls in the order listed with the longest park time at the highest level for each category. Allworx phones do not provide notifications for calls that are not eligible for the parked calls list on the Note: phone, even if the owner has the set the notification flag for other contacts with parked calls.
  • Page 41 Allworx Verge IP Phone Series User Guide • Park Monitor programmable button monitors assigned parking orbits. If this phone placed the call into a parking orbit, the programmable button displays a green outline. The Parked Calls screen displays all parked calls viewable by the user sorted by the longest park time within each category.

  • Page 42: Retrieving Parked Calls

    Reach Remote Control application. Unless the Allworx Server Administrator enables the Line Appearance(s) Use Dial Plan setting, the system only redials Call Appearance-dialed calls. NOTE: The Verge 9304 IP phone does not support the Reach Remote Control feature. Settings* configure the Verge IP phone. See “Settings”...

  • Page 43: Reminder Period

    For Park to Extension only: after the Timeout period expires, the call follows the next call handling step defined per the extension setting: • User Extension: defined in the current presence settings of the recipient Allworx User extension configuration. Allworx Users with permissions can adjust the Park To Extension timeout and call handling using My Allworx Manager.
  • Page 44 Contact (assigned phone number) programmable button. • Merge - joins the original caller, Allworx user, and the intended recipient of the transfer into a temporary conference call to introduce the parties before completing the transfer. Verge IP phone Call Transfer example: Active Call in progress.
  • Page 45 Remote Control application. Unless the Line Appearance(s) Use of Dial Plan phone option is enabled, the system only redials Call Appearance-dialed calls. NOTE: The Verge 9304 IP phone does not support the Reach Remote Control feature. Transfer complete the call transfer action.
  • Page 46 Cancel - stops the call transfer and reconnects the caller. Proceed with active call. • Merge Calls - joins the original caller, Allworx user, and the intended recipient on a temporary conference call. When finished with the temporary conference call, press the Transfer soft key to complete the call transfer.

  • Page 47: Conference Call

    Verge IP phone updates to Left Conference status, and then returns to the idle screen. This option is only available during a 3-way conference call. * When dialing additional conference call participants, Allworx users can press the Contacts function button to select the participants.
  • Page 48 • press the Contacts ( ) function button, and then select a contact. If the Personal Contacts are set to Restricted, Allworx users must enter the assigned credentials, and then press the Done soft key to access the Personal Contacts.

  • Page 49: Call History

    Allworx Verge IP Phone Series User Guide 3.13 Call History View up to 200 Call History listings by pressing the Calls soft key. When reaching the maximum entries in the call history list, the Verge IP phone deletes the oldest entry and adds the newest entry. To place an immediate call to the Call History listing, press the up/down navigation buttons to scroll through the Call History listings, and then press the Select button to choose the highlighted listing.

  • Page 50: System Extensions

    Dial the digits in the table below for a system extension. If the call does not complete, check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator for the actual dialed digits. If enabling Cell Phone Dialing, press the send ( ) soft key to complete the call.

  • Page 51: Presence / Dnd Setting

    3.15 Presence / DND Setting Identifies the Allworx User availability and uses the call route based on the setting selected. All setting options, except In Office, display a yellow bar and Presence or DND icon in the phone status area. After changing the status, the Verge IP phone screen status changes and all inbound calls follow the call route for the new Presence state.
  • Page 52 Press the DND/End DND soft key. The DND turns on or off, respectively. The Phone Status area changes to yellow and displays the appropriate icons Page 40 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 53: Call Handoff

    Seamlessly transition a call between the Verge IP phone and a Reach device. Allworx Verge IP phone users with one or more Reach devices can migrate a call on the Allworx system from the Allworx Verge IP phone to the Reach device using the Call Handoff soft key, and vice versa using the Reach action icon, without disruption to the audio.
  • Page 54 To perform a call handoff: Press the Handoff soft key. • If there is only one possible destination device, the Allworx system automatically transitions the call to the destination device. • If multiple destination devices are available to receive the call handoff, use the up/down navigation and Select button to select the receiving device and transition the call.

  • Page 55: Chapter 4 Features

    The Verge IP phone has many features to easily manage day-to-day activities using the function buttons, soft keys, or programmable buttons. Contacts The Allworx System supports four types of contacts on the Verge IP phone series: • User and System contacts – contacts with an internal Allworx extension assigned. The Allworx Server Administrator manages these contacts.

  • Page 56: Sharing Contacts

    Professional applications, Allworx users control sharing and synchronizing the Personal Contacts to the devices assigned to the Allworx user. See the Reach for iOS, Reach for Android, or the Interact and Interact Professional User Guide for more information about sharing Personal Contacts.

  • Page 57: Data Protection

    Account line. Only the Allworx user can add, edit, or delete each Personal Contact. Allworx Server Administrators can delete all of a user’s personal contacts from the Connect server permanently. Allworx Users are limited to adding up to 100 Allworx Personal Contacts on the Verge 9304 IP phone, Note: which are only available on that phone - not with other Allworx phones and applications.
  • Page 58 If the Account line reads: • Allworx Personal: Jane added Tom Wright using her Verge IP phone, Reach device, or Interact application. To update the contact information about Tom, Jane can use her Verge IP phone, the Reach application or the Interact Professional application. Example: Allworx Personal •...

  • Page 59: Verge Ip Phone Contact Buttons

    • Contact name/number BLF programmable button - does not report the Allworx User presence state. Only assigned by the Allworx Server Administrator. Caller name/number only available on the Contacts screen. Press the Contacts Function Button to view. 866.ALLWORX * +1 585 421 3850 Page 47 www.allworx.com...
  • Page 60 The Verge 9304 IP Phone fully supports Allworx User, System, and Public contacts while having limited Note: Personal Contact support. Allworx Users can add up to 100 Allworx Personal Contacts on the Verge 9304 IP phone, which are only available on that phone - not with other Allworx phones and applications.
  • Page 61 1. Enter the Allworx PIN. If locked, press the Done soft key to access. If a wrong Allworx PIN number is entered, press the Back soft key to remove one digit at a time or the Clear soft key to remove the entered information and re-add the Allworx PIN.The Add Contact screen displays.

  • Page 62: Queue Appearance And Automatic Call Distribution Queues

    Queue Appearance and Automatic Call Distribution Queues The Allworx system distributes incoming calls that are too numerous for agents to answer immediately in a first-in-first-out order. If enabled, queued callers hear music while on hold. When logged in, users receive and answer calls, and then immediately enter a wrap-up time when the call ends.
  • Page 63 Allworx Verge IP Phone Series User Guide Call Queue Appearance and ACD Appearance Programmable Button LED solid red agent not logged in to the ACD queue. flashing green incoming call or active call on hold. solid green active call. amber (ACD only) the only agent logged in.
  • Page 64 Extension: field, and enter the new extension. Press the down navigation button. Enter the Allworx PIN, and then press Done. If necessary, press the Clear soft key to erase all entered numbers or press the left navigation button to erase a single entered number. If a PIN Change Request displays, follow the on screen instructions.
  • Page 65 Press the ACD Appearance button, and then press Queues or Log Out All soft key. If pressing Queues, use the up/down navigation buttons and press Select button or the Clear All soft key. Press the Done soft key. Re-enter the Allworx PIN, and then press the Done soft key. Verge IP phone ACD log out sequence:...

  • Page 66: Queue Alarm

    Verge IP phone Queue Alarm programmable button examples: No queue alarms Queue exceeded red threshold limit Queue Wait Time Example Queue exceeded yellow threshold limit Queue depth example Page 54 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 67: Shared Call Appearance

    The Shared Call Appearance is available as a destination in any extension call route using My Allworx Manager (if permissions are enabled). Phones that do not share the Shared Call Appearance can pick up ringing calls on a Shared Call Appearance line.

  • Page 68: Message Monitoring

    • completing an active call on the Shared Call Appearance line. Message Monitoring Monitor and access the Message Center inbox for another Allworx User. If a message is available in the mailbox, the Messages programmable button lights solid red and the programmable button label displays the number of unread messages in the mailbox.

  • Page 69: Allworx Message Center

    The Allworx Message Center provides unified messaging for Allworx users. When a new voicemail message is available, the Allworx phone Messages ( ) function button lights and the number of new messages displays on the Verge IP phone screen. If the phone has a programmable button to monitor another mailbox, see “Message Monitoring”...

  • Page 70: Visual Message Center

    Extension number. Enter the correct extension number, and then press the down navigation button. Enter the Allworx PIN, and press the Done soft key. If presented with a PIN Change Request, enter a new Allworx PIN, press the down navigation button, and re-enter the new Allworx PIN.
  • Page 71 Manage the messages using the available soft keys below. Soft Keys Back returns to the Verge IP phone Idle screen. No Further action for the Allworx Message Center. Options manage the voicemail listing - Reply, Forward, Mark as Saved, Mark as New, Delete Create create a message to send within the Message Center to one or more recipients.

  • Page 72: Audio Message Center

    “To update the Audio Message Center settings:” on page 62 for more options. 1. Digits may vary. See My Allworx Manager > Phone Functions tab or contact the Allworx Server Administrator. Page 60 866.ALLWORX * +1 585 421 3850 www.allworx.com...
  • Page 73 Select an option from the table below to manage the voicemail. Options 1 and 9 are only available if an Allworx user left the voicemail message. The Allworx system automatically saves the messages unless the user chooses to delete the message.
  • Page 74 Delete the message. Replay this message. Play the next message. Place a call to the sender of this message, if the call is from an internal Allworx phone. Return to the previous menu. Listen to these choices again. To update the Audio Message Center settings: Send Voicemails directly to users without accessing the Audio Message Center.
  • Page 75 “Presence / DND Setting” on page 39 for more information. Change the recording of your name The Allworx system plays the current name recording for review. Select one of the following options: Key Option Key Option Change your name recording...
  • Page 76 Pause for 3 seconds, and end the greeting. Change your PIN • Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center, ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact, and the Allworx Admin page.
  • Page 77 Allworx Verge IP Phone Series User Guide Select one of the following options. Option To manage the Auto Attendant • Enter the Auto Attendant number (The number of Auto Attendants supported: 6x12 and Connect 300 series - 9, 6x and Connect 500 series - 16, 48x and Connect 731 - 32).

  • Page 78: Bluetooth Wireless Technology

    To return to the previous menu. To listen to these choices again. Bluetooth Wireless Technology The Allworx Server Administrator must enable the Bluetooth option for pairing a Bluetooth device to the Note: Verge 9312 IP phone. Bluetooth devices supporting only A2DP Bluetooth profiles (such as tablets) are not compatible with the Note: Verge 9312 IP phone.
  • Page 79 When using the Verge IP phone as a hands-free device, the cellular calls remain on the mobile device service and do not route through the Allworx server. Allworx applications such as View do not receive information about the calls and, therefore, do not include the calls in the View reports.

  • Page 80: Dialing Modes

    Reach Remote Control Control the Verge IP phone on a Reach device. If an Allworx user has both a Reach device and a Verge IP phone, the device and the phone automatically link together, and then the Allworx User can use the Reach application to control the Verge IP phone using a robust user interface, especially if using a tablet.

  • Page 81: Electronic Hook Switch (Ehs) For Wireless Headsets

    APD-80 adapter, and then enable EHS in the phone settings and disable the headset sidetone. Allworx phone users can enable or disable the EHS feature on the phone in the Settings > Phone Preferences > EHS Headset option. Disabled is the default value. If left disabled, the Verge IP phone has one-way EHS communication.

  • Page 82: Call Supervision

    Mute function button. There is no indication to the Allworx User that Call Supervision is in progress. While in Call Supervision mode, all call management features (hold, transfer, etc) are available.
  • Page 83 Allworx Verge IP Phone Series User Guide Verge IP phone Call Supervision programmable button example: Call Supervision Idle Call Supervision Active Call Supervision Toggle Call Supervision LED Button solid green call supervision is active. flashing green call supervisor pressed the hold button to pause the feature.

  • Page 84: Emergency Alert

    Allworx Verge™ IP Phone Series User Guide 4.14 Emergency Alert Receive audible and visual alerts whenever an Allworx User makes an emergency call from any local or remote phone on the system. Verge IP phone Emergency Notification example: Emergency Call Active Information area displays: •...

  • Page 85: Push To Talk

    Users can temporarily log in to another Allworx phone using a Hot Desk programmable button, if available, or selecting the Hot Desk Login option from the Verge IP phone Settings menu. The Allworx system directs the calls to the shared phone, and users place outgoing calls with the updated caller ID.
  • Page 86 When Allworx users hot desk into a Verge IP phone, the phone stores the user’s volume settings. When the Allworx user hot desks back into the phone, the Verge IP phone restores the saved settings with no adjustments required. Additionally, the Verge 9312 IP phone stores the user’s Bluetooth paired devices.

  • Page 87: Schedule

    The programmable button displays: • an icon to indicate day or night mode. • the current schedule in use, as defined by the Allworx Server Administrator. • the current greeting in use. 866.ALLWORX * +1 585 421 3850 Page 75 www.allworx.com...
  • Page 88 Press the Options soft key. Use the up/down navigation buttons to highlight the setting, and then press the Select button. • Day/Night Mode - overrides the Allworx server defined schedule and changes the mode to day or night. If selecting Night Mode, the programmable button LED is solid amber. •...
  • Page 89 Allworx Verge IP Phone Series User Guide Option A Press the Schedule The current/new settings Phone reboots with the new programmable button. display. Press the OK soft key. settings. Option B Highlight and select the mode to The current/new settings...
  • Page 90 The Message Center responds with “Schedule <number> is set to <mode type> mode, greeting <number>. 1. Extensions may vary per system. If using a non-default Internal Dial Plan, consult the My Allworx Manager Phone Functions tab to determine what extensions to use for the corresponding feature.
  • Page 91 Allworx Verge IP Phone Series User Guide Select one of the following options: Enter the new greeting number to play. Press 9 to change the mode. Press # to return to the previous menu to manage other Schedules. Press * to listen to the choices again.
  • Page 92 ® Allworx Verge™ IP Phone Series User Guide Page 80 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 93: Chapter 5 Settings

    Bluetooth Pair and connect Bluetooth enabled devices to the Verge 9312 IP phone only. The Allworx system supports Bluetooth standard 4.0, class 1. If the Allworx Administrator has disabled the Bluetooth feature, a message displays.
  • Page 94 If the user returns to a Bluetooth Hands-Free screen later, the Verge 9312 IP phone prompts the user again to assign the Bluetooth Hands-Free programmable button. Page 82 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...
  • Page 95 Allworx Verge IP Phone Series User Guide Verge 9312 IP phone Bluetooth mobile device configuration and Bluetooth Hands-Free programmable button available example: Press the Bluetooth Hands-Free Press the Turn on soft key, Highlight and select the Accept the request on the programmable button.
  • Page 96 Bluetooth mobile device. Press Yes to pair the devices. Press Now to assign a Assign an available Reboot the Verge 9312 IP programmable button. programmable button. Phone Page 84 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...
  • Page 97 Allworx Verge IP Phone Series User Guide Verge 9312 IP phone Bluetooth mobile device configuration and later assigning a Bluetooth Hands-Free programmable button example: Highlight and select the Settings > Press the Turn on soft key, Highlight and select the Accept the request on the Bluetooth option.
  • Page 98 One or more paired Bluetooth enabled devices available - the Verge 9312 IP phone automatically connects to the next available paired device in the Bluetooth device listings, if the Bluetooth Hands-Free programmable button is available. Page 86 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...
  • Page 99 Allworx Verge IP Phone Series User Guide Verge 9312 IP phone Bluetooth Paired Device Details Connect management example: Option 1: No Bluetooth Option 2: Device Connects to Hands-Free programmable Highlight and select device the Verge 9312 IP phone and Press the Connect soft key.

  • Page 100: Hot Desk Login

    Network Profile for use during different situations. Usage examples include connecting to a second Allworx server for disaster recovery purposes or temporarily connecting to the Allworx server from home. This avoids the need to manually change the individual network settings on the phone.

  • Page 101: Phone Preferences

    Allworx Verge IP Phone Series User Guide Phone Preferences Follow the steps in “To access the setting options:” on page 81. Open Phone Preferences. Use the navigation button to highlight the setting and the Select button to choose the preference setting, and then choose the preference setting option:...
  • Page 102 Verge IP phone status bar. NETWORK AND CONNECTIONS • User Server Selection Server Network control the network settings used on the phone. • Ignore Server Selection (default) Profile Page 90 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 103: Programmable Buttons

    Press the Back soft key to return to the Settings menu. Programmable Buttons Assign a feature to an available programmable button on the Verge IP phone. Contact the Allworx System Administrator for permissions. The Allworx server administrator can program all other functions and has the final control of all programmable buttons.
  • Page 104 Press the Apply soft key, and then: • Allworx System Software 8.4 and lower: press the Yes soft key. This reboots the Verge IP phone, and then the phone screen displays the updated programmable buttons. •...
  • Page 105 Allworx Verge IP Phone Series User Guide Verge IP phone Programmable Button configuration examples: Press an available Select the programmable button Press the Settings soft key, and then programmable button LED. type. select Programmable Buttons. The Verge IP phone restarts with the updated programmable Press the Yes soft key.

  • Page 106: Reboot Phone

    Select the Yes soft key on the confirmation prompt to reboot. Ring Type Families Ring Types Enable phones connected to the Allworx server to be set to ring with different patterns and tones to: • Differentiate between incoming internal calls and incoming external calls.

  • Page 107: About This Phone

    Allworx Verge IP Phone Series User Guide To set the Ring Type Family: Follow the steps in “To access the setting options:” on page 81. Open Ring Type Families. Use the up and down navigation buttons to highlight the Ring Type Family.
  • Page 108 • Network (LAN) - mirrors the network communications going through the phone network port. • Internal - mirrors the network communications going to the phone CPU. Page 96 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

  • Page 109: Chapter 6 Regulatory Notices

    Allworx Verge IP Phone Series User Guide Chapter 6 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 110 For use only with the Verge 9312 IP phone. Warning: (Optional): An Allworx-approved Limited Power Source, 24 VDC, 400 mA or higher – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA. Output voltage is 24VDC @ 400mA or higher. UL Listed Limited Power Source. Output connector size is 5.5 mm x 2.5 mm (inner diameter) x 9.5 mm with center positive.

  • Page 111: Appendix A Icons

    Allworx Verge IP Phone Series User Guide Appendix A Icons The Verge IP phone series uses the following icons: Contacts Visual or Audio Voicemail Presence / DND Intercom Transfer Hold Mute Headset Speaker Phone More soft key options available Contacts locked.
  • Page 112 ® Allworx Verge™ IP Phone Series User Guide Allworx System Contact - Door Relay. Allworx System Contact - Conference Center. Allworx System Contact - Email Alias Allworx System Contact - Message (only available in Visual Voice Mail Center (Voicemail). Center) Personal Contact or incoming caller Allworx Public Contact avatar.

  • Page 113: Appendix B - Phone Keypad Presses

    Allworx Verge IP Phone Series User Guide Appendix B Phone Keypad Presses Enter the following characters into the contact text fields when cycling though the applicable keypad presses: Keypad Press Available Characters 1 ; < = > ? @ [ \ ] ^ _ ` { | } ~...
  • Page 114 ® Allworx Verge™ IP Phone Series User Guide Page 102 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...
  • Page 116 Toll Free 866.ALLWORX • +1 585 421 3850 www.allworx.com Version: T Revised: February 14, 2019...

This manual is also suitable for:

Verge seriesVerge 9308Verge 9312Verge 9318ex

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