Troubleshooting - Bestway SaluSpa Owner's Manual

SaluSpa Storage
Before storing, make sure the spa and pump are completely dry. This is essential to extend the
life of the spa. We recommend using the pump to blow dry the spa, pump and pipes. Remove
the filter sets and discard the used filter cartridges. Re-attach the two stopper caps onto the
spa's inlet and outlet valves. It is recommended you store the spa in its original package in a
warm dry place.
NOTE: Plastic becomes brittle and susceptible to breaking when exposed to sub-zero
temperatures. Freezing can severely damage the spa. Improper winterization of your spa
can void your warranty.
Meaning of crossed-out wheeled dustbin symbol: Do not dispose of electrical appliances as
Disposal
unsorted municipal waste, use separate collection facilities. Contact your local government for
information regarding the collection systems available. If electrical appliances are disposed of in
landfills or dumps, hazardous substances can leak into the groundwater and get into the food
chain, damaging your health and well-being. When replacing old appliances with new ones, the
retailer is legally obligated to take back your old appliance for disposals free of charge.

TROUBLESHOOTING

experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer. Here
are some helpful tips to help you to diagnose and rectify some common sources of trouble.
Problems
Pump does not operate
Pump does not heat properly
Massage System
does not work
Pump adapters are not level with
the spa adapters
Spa pool leakage
Water is not clean
GFCI test failed
HydroJet System does not work
Control panel not working
What kind of chemicals should be
used for water maintenance?
Water leaks from the adapters
between the pump and spa
Bestway strives to provide the most trouble-free spas on the market. If you
Probable Causes
- Power failure
- Power circuits broken
- Temperature set too low
- Dirty filter cartridge
- The thermal cut-out cuts off
- The heating element has failed
- Air Pump is overheating
- The massage system
stops automatically
- Air pump is broken
- One characteristic of PVC is that it
changes shape, which is normal
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
There is a defect in your spa
- Water pump is overheating
- Water pump is broken
- The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is
highlighted, the control panel is
locked.
- Control panel is not activated.
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer's instructions.
Insert the three stopper caps on to the spa's ports to prevent water from escaping and disconnect the
pump. Check and make sure the seals are placed correctly inside the pump adapters. If the seals are
missing or not installed correctly, please contact your local Bestway Aftersales Service Center for
instructions. If the seals are correctly in place, reconnect the pump to the spa and hand-tighten the
adapters.
Solutions
- Check power source
- Contact your local Bestway Aftersales Service
Center for instructions
- Set the heating system to a higher temperature
(refer to Pump Operation section)
- Clean/replace the Filter Cartridge
(refer to Filter Cartridge Cleaning and Replacement section)
- Re-start when the temperature is below 38°C (100°F)
- Contact your local Bestway Aftersales Service Center for
instructions
- Unplug the pump and wait two hours until the pump has cooled.
Insert the plug and press the massage system button
- Press the massage system button to reactivate
- Contact your local Bestway Aftersales Service Center for
instructions
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if
so, use the provided wrench to fasten the air-valve following these
steps:
1. Deflate the SPA.
2. With one hand, hold the backside of the air valve from the inner
side of the spa wall and turn the wrench clockwise.
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning
and Replacement section)
- Refer to the chemical manufacturer's instructions
Contact your local Bestway Aftersales Service Center and return the
SPA.
- Unplug the pump and wait for two hours until the pump
has cooled. Plug in and try again
- Contact your local Bestway Aftersales Service Center for instructions
- To unlock the control panel, press the
If the control panel will not unlock, restart the pump – unplug and
plug in the pump.
- Press the on/off button for 2 seconds
If the problem persists, please contact your local Bestway
Aftersales Service Center for instructions.
11
button for 3 seconds.
S-S-005131