Troubleshooting And Repair; Collecting Diagnostic Logs; Performing A Factory Reset; Cleaning After A Failed Print - formlabs Form 3 Manual

7.

Troubleshooting and Repair

For detailed guidance and visual assistance, search on support.formlabs.com.
7.1

Collecting Diagnostic Logs

The Form 3 maintains diagnostic logs to provide detailed information about the printer that may
expedite issue investigation. After experiencing any error or unusual behavior on the Form
3, include the diagnostic logs with other relevant observations and details when contacting
Formlabs Support.
The options for sharing diagnostic logs vary depending on the printer's connection type.
7.2

Performing a Factory Reset

Do not perform a factory reset immediately before contacting support. The stored
diagnostic information may be helpful for Formlabs to assist with troubleshooting.
NOTICE
A factory reset erases diagnostic information and custom settings, including Fine Tuning
settings, uploaded jobs, and networked connections.
7.3

Cleaning After a Failed Print

Resin may cause skin irritation or an allergic skin reaction. Wear gloves when handling
liquid resin or resin-coated surfaces. Wash skin with plenty of soap and water.
WARNING
Sharp and metal tools can damage the film in the resin tank and affect print quality.
Do not use sharp or metal tools in the resin tank. Use only the tank tool to clean the
NOTICE
inside of the resin tank.
A failed print may leave small, partially-cured pieces of resin floating in the tank or hard cured resin stuck
to the film in the base of the tank. Inspect the tank after every print. Remove debris after a failed print.
Optional: Remove the resin tank from the printer. Place the resin tank in the tank case.
1. To remove debris from the resin tank:
2. Separate the top and bottom parts of the tank tool. Place the top part aside.
3. Prepare several paper towels nearby to collect cured and uncured resin.
4
4. Rest the long edge of the tank tool on the film inside the resin tank. Skim the surface of the
film. Search for obstructions that indicate cured resin stuck to the film.
a. To remove cured resin:
b. Slide the long edge of the tool under the
edge of the cured resin.
c. Pry with moderate pressure. Slide or
pry from different angles or increase
pressure to detach cured resin from the
film's surface. The cured resin detaches.
d. Rest the cured resin on the blade of the
tank tool.
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