Ricoh Aficio MP201SPF Service Manual
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Ricoh Aficio MP201SPF Service Manual

D115/d116
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Table of Contents

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Summary of Contents for Ricoh Aficio MP201SPF

  • Page 1 D115/D116 SERVICE MANUAL 006372MIU...
  • Page 5 D115/D116 SERVICE MANUAL 006372MIU...
  • Page 7 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
  • Page 9 Ricoh Technical Training Program. Untrained uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury, damage to property or loss of warranty protection. Ricoh Americas Corporation...
  • Page 11 LEGEND COMPANY PRODUCT CODE LANIER RICOH SAVIN D115 LD220SPF Aficio MP201SPF 902SPF D116 LD220F Aficio MP201F 902F DOCUMENTATION HISTORY REV. NO. DATE COMMENTS 02/2011 Original Printing...

  • Page 13: Table Of Contents

    D115/D116 TABLE OF CONTENTS PRODUCT INFORMATION PRODUCT INFORMATION ............1-1     SPECIFICATIONS ..................1-1     MACHINE CONFIGURATION ..............1-2     1.2.1 MAINFRAME ..................1-2     1.2.2 SYSTEM COMPONENTS ..............1-3     OVERVIEW ....................1-4    ...
  • Page 14 2.3.1 ACCESSORY CHECK ..............2-5     Printer/Scanner and Fax Model (D115)/ Fax Model (D116) ....2-5   Installation Procedure ................2-6   Interface settings ................2-10   Copier settings ................... 2-11   Fax Settings ..................2-11   2.3.2 OPTIONAL HANDSET ..............2-12  ...
  • Page 15 Rev. 04/25/2012 Component Check ................2-37 Installation Procedure ................ 2-37 After Installing the HDD ..............2-39 Installing the Security Card ..............2-39 Activating the Security Applications ........... 2-40 HDD Encryption Recovery from a Device Problem ......2-41 Restoring the Encryption key ............. 2-42 Clearing the NVRAM ................
  • Page 16 4.5.1 FUSING UNIT ................. 4-14     4.5.2 EXIT SENSOR ................4-15     4.5.3 HOT ROLLER STRIPPER PAWLS..........4-16     4.5.4 HOT ROLLER AND FUSING LAMP ..........4-17     4.5.5 THERMOSWITCHES AND THERMISTOR ........4-18     4.5.6 PRESSURE ROLLER ..............
  • Page 17 4.11.4 CONTACT-RELEASE SOLENOID ..........4-45     4.11.5 TONER SUPPLY CLUTCH ............4-46     4.11.6 FCU .................... 4-47     Lithium Batteries ................4-47   Procedure ................... 4-47   4.12 LASER UNIT ..................4-49     4.12.1 LOCATION OF THE CAUTION DECAL ........4-49  ...
  • Page 18 Starting SP Mode ................. 5-2   Selecting Programs ................5-2   Specifying Values ................. 5-2   Activating Copy Mode ................5-2   Quitting Programs/Ending (S) SP Mode ..........5-3   Conventions used in the tables: ............5-3   USING SP MODE ..................5-4  ...
  • Page 19 ELECTRICAL COMPONENT DEFECTS ..........6-34     6.2.1 SENSOR/SWITCH................6-34     6.2.2 BLOWN FUSE CONDITIONS ............6-36     6.2.3 BICU LED DISPLAY ............... 6-36     CARD SAVE FUNCTION ................. 6-37     6.3.1 OVERVIEW ..................6-37    ...

  • Page 21: Product Information

    PRODUCT INFORMATION APPENDIX: SPECIFICATIONS INSTALLATION APPENDIX: PREVENTIVE MAINTENANCE PREVENTIVE MAINTENANCE APPENDIX: SP MODE TABLES REPLACEMENT AND ADJUSTMENT APPENDIX: FAX TROUBLESHOOTING GUIDE SYSTEM MAINTENANCE REFERENCE APPENDIX: FAX SERVICE PROGRAM TROUBLESHOOTING ENERGY SAVING...
  • Page 23 READ THIS FIRST Important Safety Notices Prevention of Physical Injury Be sure that the power cord is unplugged before disassembling or assembling parts of the copier or peripherals. The wall outlet should be near the copier and easily accessible. Note that electrical voltage is supplied to some components of the copier and the paper tray unit even while the main power switch is off.
  • Page 24 Lithium Batteries Incorrect replacement of lithium battery(s) on the FCU, controller board and memory board unit may pose risk of explosion. Replace only with the same type or with an equivalent type recommended by the manufacturer. Discard used batteries in accordance with the manufacturer's instructions.
  • Page 25 WARNING FOR LASER UNIT Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams can seriously damage your eyes. CAUTION MARKING: Symbols and Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations is as follows: See or Refer to Clip ring...
  • Page 26 Cautions, Notes, etc. The following headings provide special information: Failure to obey warning information could result in serious injury or death. Obey these guidelines to ensure safe operation and prevent minor injuries. This information provides tips and advice about how to best service the machine.

  • Page 27: Product Information

    PRODUCT INFORMATION R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 29: Specifications

    Specifications 1. PRODUCT INFORMATION 1.1 SPECIFICATIONS See "Appendices" for the following information: General Specifications Supported Paper Sizes D115/D116...
  • Page 30 Machine Configuration 1.2 MACHINE CONFIGURATION 1.2.1 MAINFRAME Standard Component Machine Code Remarks Copier [A] D115/D116 GW Controller Board [C] Standard ARDF [D] Standard Fax Unit [E] Standard Optional Components Machine Code Remarks 500-sheet Paper Feed Unit [B] D567 Two can be used. Handset [F] B433 NA only...

  • Page 31: Machine Configuration

    Machine Configuration 1.2.2 SYSTEM COMPONENTS Item Machine Code Remarks Controller Box Standard USB2.0/SD Slot D467 Option only for D115 SD card for the Printer/Scanner Unit Printer/Scanner unit D468 Standard only for D115 VM Card D467 In SD slot 2 (lower) IEEE 1284 B679 Wireless LAN...

  • Page 32: Overview

    Overview 1.3 OVERVIEW 1.3.1 COMPONENT LAYOUT Mainframe 1. Exposure Lamp 20. ID (Image Density) Sensor 2. 1st Scanner 21. Registration Roller 3. CCD (on SBU) 22. Registration Sensor 4. Lens Block 23. Bypass Tray 5. 2nd Scanner 24. Bypass Paper Feed Roller 6.
  • Page 33 Overview 10. Exit Roller 29. Paper Feed Roller 11. Exit Sensor 30. Paper End Sensor 12. Scanner Motor 31. TD (Toner Density) Sensor 13. Hot Roller 32. Bottom Plate 14. Pressure Roller 33. Polygon Mirror Motor 15. Cleaning Blade 34. Laser Unit 16.

  • Page 34: Ardf

    Overview ARDF 1. Separation Roller 7. Exit Roller 2. Paper Feed Roller 8. Exit Sensor 3. Pick-up Roller 9. Registration Sensor 4. Original Set Sensor 10. Registration Roller 5. Inverter Roller 11. Inverter Sensor 6. Junction Gate 12. Transport Roller D115/D116...

  • Page 35: Electrical Components

    Overview 1.3.2 ELECTRICAL COMPONENTS Electrical Components 1 1. Lens Block 11. ID (Image Density) Sensor 2. Exposure Lamp 12. Registration Sensor 3. Lamp Stabilizer Board 13. Paper End Sensor 4. Scanner HP Sensor 14. Toner Density Sensor 5. Platen Cover Sensor 15.

  • Page 36: Electrical Components 2

    Overview Electrical Components 2 1. Duplex Motor 7. Paper Feed Clutch 2. Exhaust Fan 8. Toner Supply Clutch 3. PSU 9. Bypass Feed Clutch 4. Controller Board (GW) 10. Registration Clutch 5. BICU 11. Fusing Solenoid 6. Main Motor D115/D116...

  • Page 37: Ardf

    Overview ARDF 1. DF Feed Clutch 6. DF Feed Motor 2. Registration Sensor 7. Inverter Sensor 3. Exit Sensor 8. DF Drive Board 4. Left Cover Sensor 9. Junction Gate Solenoid 5. DF Transport Motor 10. Original Set Sensor D115/D116...

  • Page 38: Paper Path

    Overview 1.3.3 PAPER PATH 1. Original Registration Sensor (Document Feeder) 2. Exit Senor (Document Feeder) 3. Inverter Sensor (Document Feeder) 4. Original Set Sensor (Document Feeder) 5. Exit Sensor 6. Paper Path Sensor 7. Registration Sensor 8. By-pass Paper End Sensor 9.

  • Page 39: Drive Layout

    Overview 1.3.4 DRIVE LAYOUT Mainframe 1. Scanner Motor 7. Bypass Feed Clutch (By-pass Tray) 2. Duplex motor 8. Registration Clutch 3. Exit Roller 9. Developer Driver Gear 4. Toner Bottle Clutch 10. Drum Drive Gear 5. Main Motor 11. One-way Gear (Duplex Unit) 6.

  • Page 40: Ardf

    Overview ARDF 1. DF Feed Motor 6. Separation Roller 2. Feed Roller 7. Transport Roller 3. Pick-up Roller 8. DF Transport Motor 4. Inverter Roller 9. Exit Roller 5. DF Feed Clutch 10. Registration Roller DF Feed Motor: Drives the feed, separation, pick-up, and transport and inverter rollers. DF Transport Motor: Drives the registration and exit rollers.

  • Page 41: Guidance For Those Who Are Familiar With Predecessor Products

    Guidance for Those Who are Familiar with Predecessor Products 1.4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS The D115/D116 range of machines is the successor model to the D068/D069 range of machines. If you have experience with the predecessor line, the following information may be of help when you read this manual.

  • Page 43: Installation

    INSTALLATION R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 04/28/2011 Copier Settings 07/05/2011 Corrected After Installing the HDD instructions 44 ~ 46 04/25/2012 Added Key Counter (Card) Interface Type A...

  • Page 45: Installation Cautions

    Installation Cautions 2. INSTALLATION 2.1 INSTALLATION CAUTIONS Before installing an optional unit, do the following: Print out all messages stored in the memory, all user-programmed items, and a system parameter list. If there is a printer option on the machine, print out all data in the printer buffer. Turn off the main switch and disconnect the power cord, the telephone line, and the network cable.

  • Page 46: Installation Requirements

    Installation Requirements 2.2 INSTALLATION REQUIREMENTS 2.2.1 ENVIRONMENT –Temperature and Humidity Chart– Temperature Range: 10°C to 32°C (50°F to 89.6°F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 1,500 lux (Do not expose to direct sunlight.) Ventilation: Room air should turn over at least 3 times/hr/person Ambient Dust: Less than 0.1 mg/m Do not install the machine where it will be exposed to direct sunlight or to direct airflow (from a fan, air conditioner, air cleaner, etc.).

  • Page 47: Minimum Operational Space Requirements

    Installation Requirements 2.2.3 MINIMUM OPERATIONAL SPACE REQUIREMENTS Place the machine near the power source, providing clearance as shown. A: Front – 750 mm (29.6") B: Left – 100 mm (3.9") C: Rear – 100 mm (3.9") D: Right – 100 mm (3.9") E: Depth –...

  • Page 48: Power Requirements

    Installation Requirements 2.2.4 POWER REQUIREMENTS Make sure that the wall outlet is near the machine and easily accessible. After completing installation, make sure the plug fits firmly into the outlet. Avoid multiple connections to the same power outlet. Be sure to ground the machine. Input voltage: North America: 110 –...

  • Page 49: Copier

    Copier 2.3 COPIER 2.3.1 ACCESSORY CHECK Printer/Scanner and Fax Model (D115)/ Fax Model (D116) Description Q’ty NECR (-17) EU Safety Sheet (-27) Paper Size Decal (-17, -27, -29) Operating Instructions – Book (-17, -29) 1 set Operating Instructions – CD ROM (-17, -29) 1 set Handset Bracket (-17) Screw for Handset Bracket (-17)

  • Page 50: Installation Procedure

    Copier Installation Procedure Make sure that the copier remains unplugged during installation. Remove the all strips of tape. Remove the bag [A], SMC and A3 sheet of paper on the exposure glass. Remove the spacing wedge [B]. D115/D116...
  • Page 51 Copier Remove the three scanner lock pins. (A tag is hanging from each pin.) To remove: Grasp the base of the pin [C], turn the pin 90 degrees, and pull it down and out. Remove the tags from the pins. Break each pin off the base [C].
  • Page 52 Copier 12. Remove the outer cap [I]. Do not remove the inner cap [J]. 13. Load the bottle on the holder. Do not forcefully turn the toner bottle on the holder. After you turn on the main power switch, the copier sets the bottle in place. 14.
  • Page 53 Copier 19. Pull out the paper tray, and remove the tape securing the end fence in the compartment. 20. Push the bottom plate down, and then load the paper. 21. Adjust the side fences. If you load paper shorter than A4, set the end fence in the correct position.

  • Page 54: Interface Settings

    Copier 26. Attach the ferrite core [P] to the network cable when connecting the cable. 27. Attach the ferrite core to the telephone line in the same manner as step 26. 28. Connect the telephone line to the "LINE" jack. The end of the ferrite core must be about 10 cm (4") from the end of the cable.

  • Page 55: Copier Settings

    Copier Rev. 4/28/2011 Copier settings Start the SP mode. Select SP5-801-001 and execute the initialization. Exit the SP mode, and then start the UP mode. ⇒ Select the "@Remote Service" ("User Tool" > "System Settings > Administrator Tools" > "Extended Security" > @Remote Service") and select "Do Not Prohibit". Exit the UP mode, and then start the SP mode.

  • Page 56: Optional Handset

    Copier 2.3.2 OPTIONAL HANDSET Accessory Check Check that you have the components and accessories. Description Q’ty Handset Handset cradle Screws Handset manual The handset bracket is not included in the optional handset kit. The bracket is provided as an accessory of the copier. D115/D116 2-12...
  • Page 57 Copier Installation Procedure Attach the handset bracket [A] ( x 2) Remove the label from the handset cradle [B]. Attach the cradle [B] to the handset bracket ( x 2). Attach the cradle to the bracket ( x 2). Reattach the label. The bracket is an accessory of the copier.

  • Page 58: Accessory Check

    Paper Tray Unit (D567) 2.4 PAPER TRAY UNIT (D567) 2.4.1 ACCESSORY CHECK Confirm that you have these accessories. Description Q’ty 1. Paper-size decals 1 sheet 2. Installation Procedure (for service technicians) 3. Installation Procedure (for users) 4. Tapping Screw: M3x10 5.
  • Page 59 Paper Tray Unit (D567) Set the machine on the paper tray unit. When installing a second paper tray unit, place on the first paper tray unit before placing the copier onto the pair pf paper tray units Remove the paper(s) tray from the paper tray unit(s). Load paper into the paper tray(s).

  • Page 60: Paper Tray Unit Heater

    Paper Tray Unit Heater 2.5 PAPER TRAY UNIT HEATER The paper tray unit heater is installed only for the first paper tray unit. 2.5.1 ACCESSORY CHECK Confirm that you have the accessories listed below. Description Q’ty 1. Grounding wire 2. Relay harness 3.

  • Page 61: Installation Procedure

    Paper Tray Unit Heater 2.5.2 INSTALLATION PROCEDURE Unplug the main machine's power cord before starting the following procedure. Remove the paper tray unit from the copier if it is already installed. Remove the paper trays from the copier and from the paper tray unit. Remove the ground screw [1] at the rear of the paper tray unit.
  • Page 62 Paper Tray Unit Heater supplied heater fastening screws. Be sure to position the ground wire [3] and heater harness [6] so that they are out of the way of the copier when you set it on the paper tray unit. Set the copier on the paper tray unit.
  • Page 63 Paper Tray Unit Heater Open the right cover Remove the interface cover [8] ( x 1). Remove the rear cover [9] ( x 5). Remove the upper left cover [10]. Remove the controller box [11] ( x 1, x 6). 2-19 D115/D116...
  • Page 64 Paper Tray Unit Heater Remove the support bracket [12] ( x 3). Pass the heater harness through the hole [15] at the rear of the copier. Pass relay harness [16] through the opening [17] (at the rear of the PSU) and through the other opening [15].
  • Page 65 Paper Tray Unit Heater 10. Pull the relay harness back into the copier. 11. Attach the ferrite core [19] over the relay harness. 12. Push the ferrite core back so that it is over the heater's harness. 13. Wrap the heater's harness once around the ferrite core [20]. 14.
  • Page 66 Paper Tray Unit Heater 23. Pull the excess length of the heater's harness out the opening at the rear. Be sure that the harness passes on the side of the grounding plate at the bottom of the opening. (The front of the grounding plate must remain clear.) 24.

  • Page 67: Usb 2.0/Sd Slot Type B

    USB 2.0/SD Slot Type B 2.6 USB 2.0/SD SLOT TYPE B This procedure explains how to install the USB 2.0/SD Slot for the SPF model (D115). 2.6.1 ACCESSORY CHECK Check the quantity and condition of the accessories against the following list. Description Q’ty USB2.0/SD Slot...
  • Page 68 USB 2.0/SD Slot Type B Remove the interface cover [A]. Open the right door [A]. Rear cover [B] ( x 5) Remove the upper left cover [A] as shown above. D115/D116 2-24...
  • Page 69 USB 2.0/SD Slot Type B Make three holes in the upper left cover with a screwdriver as shown above. Smooth the three holes in the upper left cover. Attach the ground plate [A]. Secure the USB2.0/SD Slot [B] with the upper left cover as shown above ( x 1: M3 x 6 blue, x 2: M3 x 8).
  • Page 70 USB 2.0/SD Slot Type B Smooth the hole in the upper left cover. 10. Attach the upper left cover [A] to the mainframe. 11. Attach the rear cover. 12. Attach the cable clamp [A] to the upper left cover ( x 1) as shown above.

  • Page 71: When Installing The Handset

    USB 2.0/SD Slot Type B 17. Attach the decal [A] to the USB2.0/SD Slot as shown above. When Installing the Handset Do steps 1 to 8 in “installation procedure”. Make two holes the upper left cover with a screwdriver as shown above. Smooth the holes in the upper left cover.

  • Page 72: Testing The Sd Card/Usb Slot

    USB 2.0/SD Slot Type B Set the handset on the handset bracket. Connect the handset cable to the “TEL” jack and set the telephone cable [A] as shown above. Do steps 13 to 17 in “installation procedure”. 2.6.3 TESTING THE SD CARD/USB SLOT Insert an SD card or USB memory device in the slot.

  • Page 73: Optional Paper Tray Grip Handle

    Optional Paper Tray Grip Handle 2.7 OPTIONAL PAPER TRAY GRIP HANDLE The following procedure is for the paper tray for the main copier or optional paper tray unit. 2.7.1 ACCESSORIES Check the accessories and their quantities against the table below. Description Q’ty Grip Handle...
  • Page 74 Optional Paper Tray Grip Handle Turn the paper tray over to the opposite side. Lower the paper tray grip handle [B] into the paper tray slot as shown, with the arrow in the above illustration. Attach the grip handle to the paper tray ( x 2).

  • Page 75: Controller Options

    Controller Options 2.8 CONTROLLER OPTIONS 2.8.1 OVERVIEW This machine has I/F card slots and SD card slots for optional I/F connections and applications. I/F Card Slot Slot [A] is used for one of the optional I/F connections: (IEEE1284, IEEE802.11a/g (Wireless LAN) or Gigabit Ethernet). SD Card Slot Slot [1] is used for options provided on SD cards.

  • Page 76: Wireless Lan (Ieee 802.11A/G) Installation

    Controller Options 2.8.2 WIRELESS LAN (IEEE 802.11A/G) INSTALLATION Unplug the machine power cord before starting the following procedure. Accessories Check the accessories and their quantities against the table below. Description Q’ty Wireless Adapter Wireless LAN Card LAN Card Cover Caution Sheet Label Installation Procedure Remove the interface cover [A] (...

  • Page 77: Sp Mode Settings For Ieee 802.11A/G Wireless Lan

    Controller Options and then check that this device is detected. If reception is poor, you may need to move the machine: Make sure that the machine is not located near an appliance or any type of equipment that could generate a strong magnetic field. Position the machine as close as possible to the access point.

  • Page 78: Ieee 1284 Installation

    Controller Options 2.8.3 IEEE 1284 INSTALLATION Unplug the machine power cord before starting the following procedure. Accessories Check the accessories and their quantities against the table below. Description Q’ty IEEE1284 Interface Ass’y UL Sheet Caution Sheet Installation Procedure Remove the interface cover [A] ( x 2).

  • Page 79: Vm Card Type L (D467)

    Controller Options 2.8.4 VM CARD TYPE L (D467) Accessories Check the accessories and their quantities against the table below.Accessories Description Q’ty VM SD Card Decal Installation Remove the interface cover [A] ( x 1). Switch the machine off. Insert the SD card [A] into SD Slot 2 (lower). This SD card must be inserted into Slot 2, the lower slot.

  • Page 80: Gigabit Ethernet

    Controller Options 2.8.5 GIGABIT ETHERNET Unplug the main machine power cord before you do the following procedure. Remove the I/F-slot cover [A] ( x 2). Install the Gigabit Ethernet board (Knob-screw x 2) into the I/F-slot [B]. Attach one ferrite core [A] to the Ethernet interface cable, and then attach the other ferrite core [B] about 10cm from the end of the Ethernet interface cable.

  • Page 81: Hdd Option (D577)

    Controller Options 2.8.6 HDD OPTION (D577) Component Check Description Q’ty HDD Unit Screw Security Card EMC Caution Sheet Installation Procedure 2-37 D115/D116...
  • Page 82 Controller Options Open the right door [A]. Interface cover [B] ( x 1) Rear cover [C] ( x 5) Controller box cover [A] ( x 13) Remove the screw [A] on the controller board. Install the HDD unit [B] in the controller board ( x 3).

  • Page 83: After Installing The Hdd

    Controller Options Rev. 07/05/2011 After Installing the HDD ⇒ Do SP5832-001 to format the hard disk. Turn the main power switch OFF/ON. Installing the Security Card Insert the Security Card in the SD slot. For D115, use slot 2 (lower) and merge the Security Card into the Printer/Scanner card with SP5-873-001.

  • Page 84: Activating The Security Applications

    Controller Options Activating the Security Applications Make sure that the following settings are not at their factory default values: Supervisor login password Administrator login name Administrator login password If any of these settings is at a factory default value, tell the customer these settings must be changed before you do the installation procedure.

  • Page 85: Hdd Encryption Recovery From A Device Problem

    Controller Options HDD Encryption Recovery from a Device Problem The flowchart below shows the recovery possibility of the HDD encryption if one of devices related with the HDD encryption is defective. 2-41 D115/D116...

  • Page 86: Restoring The Encryption Key

    Controller Options Restoring the Encryption key When replacing the controller board for a model in which the HDD encryption unit has been installed, updating the encryption key is required. Prepare an SD card which is initialized. Make the "restore_key" folder in the SD card. Make an "nvram_key.txt"...

  • Page 87: Clearing The Nvram

    Controller Options Clearing the NVRAM When replacing the controller board for a model in which the HDD encryption unit has been installed and a customer has lost the encryption key, clearing the NVRAM is required to recover the HDD encryption unit. Prepare an SD card which is initialized.

  • Page 88: Key Counter (Card) Interface Type A

    Key Counter (Card) Interface Type A Rev. 04/25/2012 ⇒ 2.9 KEY COUNTER (CARD) INTERFACE TYPE A Installation Procedure for the Key Counter (Card) Interface Type A (20 pins) 2.9.1 ACCESSORY CHECK Description MKB (bridge board) BRACKET:MKB B2621310 SCREW:M3X6 03530060 F CLAMP:LWS-0711Z 11050508 2.9.2 INSTALLATION PROCEDURE...
  • Page 89 Key Counter (Card) Interface Type A Rev. 04/25/2012 Attach the MKB bracket and harness clamp to the MKB (3 x ). MKB Bracket Harness clamp 3 screws Attach the MKB + bracket to the copier (2 x ). Connect one end of the MKB harness to CN3 (13 pins) on the MKB.
  • Page 90 Key Counter (Card) Interface Type A Rev. 04/25/2012 Connect the vendor’s harness for the external key counter device to CN4 (20 pins) on the MKB. Reattach the rear cover. IMPORTANT: Pass the vendor’s harness through the cut-out hole from Step 2. Example D115/D116 2-46...

  • Page 91: Preventive Maintenance

    PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 93: Maintenance Tables

    Maintenance Tables 3. PREVENTIVE MAINTENANCE 3.1 MAINTENANCE TABLES See "Appendices" for the following information: PM tables D115/D116...

  • Page 94: How To Clear The Pm Counter

    How to Clear the PM Counter 3.2 HOW TO CLEAR THE PM COUNTER Reset the PM counter after your maintenance work. Activate the SP mode. Select SP7-804-001. Press the EXECUTE key [A]. The message "Completed" is displayed when the program ends normally.

  • Page 95: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 06/28/2012 Correct step 15 of When replacing the NVRAM on the controller board...

  • Page 97: Precautions

    Precautions 4. REPLACEMENT AND ADJUSTMENT 4.1 PRECAUTIONS 4.1.1 GENERAL Turn off the main power switch and unplug the machine before starting replacement. Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.

  • Page 98: Special Tools And Lubricants

    Special Tools and Lubricants 4.2 SPECIAL TOOLS AND LUBRICANTS Part Number Description Q’ty A1849501 Optics Adjustment Tools (2 pcs/set) 1 set A2929500 Test Chart – S5S (10 pcs/set) 1 set VSSM9000 Digital Multimeter – Fluke 87 N8036701 Flash Memory Card (4MB) N8031000 Case for Flash Memory Card A2579300...

  • Page 99: Exterior Covers And Operation Panel

    Exterior Covers and Operation Panel 4.3 EXTERIOR COVERS AND OPERATION PANEL 4.3.1 REAR COVER Open the right door [A]. Interface cover [B] ( x 1) Open the right door [A]. Rear cover [C] ( x 5) D115/D116...

  • Page 100: Copy Tray

    Exterior Covers and Operation Panel 4.3.2 COPY TRAY Make sure that the cables under the copy tray are in place before reassembling the copier. If these cables are caught between the copy tray and the inner cover, they may be severely damaged. Open the front door [A].

  • Page 101: Operation Panel And Upper Covers

    Exterior Covers and Operation Panel 4.3.3 OPERATION PANEL AND UPPER COVERS Remove the ARDF. Rear cover ( p.4-3) Slide the upper left cover [A] to the rear. Rear scale [B] ( x 3) Slide the upper right cover [C] to the rear. Front left cover [D] ( x 2) Operation panel [E] (...

  • Page 102: Right Door

    Exterior Covers and Operation Panel 4.3.4 RIGHT DOOR Open the right door [A]. Release the strap [B]. Right door ( x 1) 4.3.5 BYPASS TRAY Press the stopper rails [A] inward. D115/D116...

  • Page 103: Platen Cover Sensor

    Exterior Covers and Operation Panel 4.3.6 PLATEN COVER SENSOR Rear cover ( p.4-3) Rear scale ( p.4-5 "Operation Panel and Upper Covers") Platen cover sensor [A] ( x 1, hook) D115/D116...

  • Page 104: Scanner Unit

    Scanner Unit 4.4 SCANNER UNIT To clean the mirrors and lenses, use a blower brush or wet cotton. 4.4.1 EXPOSURE GLASS To clean the exposure glass, use alcohol or glass cleaner. Rear cover ( p.4-3) Rear scale, upper right cover ( p.4-5 "Operation Panel and Upper Covers") Exposure glass [A] Reassembling...

  • Page 105: Lens Block

    Scanner Unit 4.4.2 LENS BLOCK Do not disassemble the lens block. The lens block is precision adjusted before shipment. Do not touch the screws on the CCD. The CCD is precision adjusted before shipment. Exposure glass ( p.4-8) Front left cover, operation panel ( p.4-5 "Operation Panel and Upper Covers") Release the cable from the four clamps [A].

  • Page 106: Exposure Lamp, Lamp Stabilizer Board

    Scanner Unit 4.4.3 EXPOSURE LAMP, LAMP STABILIZER BOARD Do not fold the exposure cable on the exposure lamp. Exposure glass ( p.4-8) Front left cover, operation panel ( p.4-5 "Operation Panel and Upper Covers") Slide the first scanner to a position where the lamp and scanner are clear of the metal lids. Disconnect the lamp connector [A].

  • Page 107: Scanner Motor

    Scanner Unit 4.4.4 SCANNER MOTOR Rear cover ( p.4-3) Rear scale, upper right cover ( p.4-5 "Operation Panel and Upper Covers") Remove the right platen stay holder [A] ( x 3). Scanner motor [B] ( x 3, 1 spring, 3 screw holders, x 1) Reinstalling When reinstalling, fasten the screws loosely, set the spring in place, and tighten up the screws.

  • Page 108: Scanner Hp Sensor

    Scanner Unit 4.4.5 SCANNER HP SENSOR Rear cover ( p.4-3) Front left cover ( p.4-5 "Operation Panel and Upper Covers") Scanner HP sensor [A] ( x 1, hook) Move the first scanner from the home position if you have difficulty removing the sensor.
  • Page 109 Scanner Unit the front and back sides: The hole in the copier's lid The hole in the 1st scanner The right corner hole in the 2nd scanner The hole at the base of the scanner Insert the two optics adjustment tools [A], and adjust the scanners as necessary so that the tools go through all four holes.

  • Page 110: Fusing

    Fusing 4.5 FUSING 4.5.1 FUSING UNIT Before handling the fusing unit, make sure that the unit is cool enough. The fusing unit can be very hot. Copy tray ( p.4-4) Open the right door. Connector cover [A] ( x 1) When reinstalling, attach the ground wire.

  • Page 111: Exit Sensor

    Fusing 4.5.2 EXIT SENSOR Fusing unit ( p.4-14) Exit sensor [A] ( x 1) 4-15 D115/D116...

  • Page 112: Hot Roller Stripper Pawls

    Fusing 4.5.3 HOT ROLLER STRIPPER PAWLS Take care not to damage the hot roller stripper pawls and the tension springs. Fusing unit ( p.4-14) Separate the fusing unit into two sections: the hot roller section [A] and the pressure roller section [B] ( x 2).

  • Page 113: Hot Roller And Fusing Lamp

    Fusing 4.5.4 HOT ROLLER AND FUSING LAMP Do not touch the fusing lamp and rollers with your bare hands. Hot roller stripper pawls and spacers ( p.4-16) Hot roller assembly [A] ( x 2) Fusing lamp [B] When reassembling, check that the direction of the fusing lamp is correct. Hot roller [C] (2 C-rings, 1 spacer, 1 gear, 2 bushings, 1 cover [D]) Reassembling Be sure that:...

  • Page 114: Thermoswitches And Thermistor

    Fusing 4.5.5 THERMOSWITCHES AND THERMISTOR Hot roller assembly ( p.4-17 "Hot Roller and Fusing Lamp") Thermoswitches ( x 2 for each) Thermistor ( x 1) Reassembling Make sure of the following: That the thermistor is in contact with the hot roller. That the hot roller turns smoothly.

  • Page 115: Pressure Roller

    Fusing 4.5.6 PRESSURE ROLLER Separate the fusing unit into two sections ( p.4-16). Fusing entrance guide [A] Two springs [B][C] Two pressure arms [D][E] Bushing [F] Pressure roller [G] 4-19 D115/D116...

  • Page 116: Checking The Nip Band

    Fusing 4.5.7 CHECKING THE NIP BAND You can check the nip band to see if the fusing unit is in a good condition–especially, if the hot roller and pressure roller are correctly installed. Activate the SP mode. Select SP1-109-001. Specify "1." Press the OK key.

  • Page 117: Pcu And Quenching Lamp

    PCU and Quenching Lamp 4.6 PCU AND QUENCHING LAMP When handling the photo conductor unit (PCU), use caution: Do not touch the OPC drum with your bare hands. When the OPC drum is unclean, clean it with dry cloth, or clean it with wet cotton and wipe it with dry cloth. Do not use alcohol or any other chemicals to clean the OPC drum.

  • Page 118: Pcu

    PCU and Quenching Lamp 4.6.1 PCU Open the right door. The PCU may become stuck if you try to remove it while the front door is closed. Open the front door. Remove the toner bottle holder. Clean all spilled toner off the toner bottle area and the inside of the front door. Pull out the PCU [A] ( x 1).

  • Page 119: Quenching Lamp

    PCU and Quenching Lamp 4.6.2 QUENCHING LAMP PCU ( p.4-22) Quenching lamp [A] ( x 1) 4-23 D115/D116...

  • Page 120: Exhaust Fan And Main Motor

    Exhaust Fan and Main Motor 4.7 EXHAUST FAN AND MAIN MOTOR 4.7.1 EXHAUST FAN Rear cover ( p.4-3) Exhaust fan [A] ( x 2, x 1) Reassembling Make sure that the arrow [B] on the frame points to the rear side. The arrow indicates the direction of airflow.

  • Page 121: Main Motor

    Exhaust Fan and Main Motor 4.7.2 MAIN MOTOR Rear cover ( p.4-3) High-voltage power supply board ( p.4-43) Ground plate [A] ( x 1) Main motor with the gear cover [B] ( x 1, x 7, x 2, 2 bushings) All gears [C] Main motor [D] ( x 4)

  • Page 122: Paper Feed

    Paper Feed 4.8 PAPER FEED 4.8.1 PAPER FEED ROLLER AND FRICTION PAD When handling the paper tray or the paper feed roller, use caution: Do not touch the surface of paper feed rollers. To avoid paper jams, correctly set the side and end fences in the paper tray. Paper tray Shaft [A] ( x 1)

  • Page 123: Registration Sensor

    Paper Feed 4.8.3 REGISTRATION SENSOR Paper tray Open the right door. Open the paper guide [A]. Remove the paper guide (Clip x 1) if you have difficulty removing the registration sensor. Registration sensor feeler [B] Registration sensor [C] ( x 1) Disconnect the connector (CN127 [D]) if you have difficulty removing the registration sensor.

  • Page 124: Bypass Paper End Sensor

    Paper Feed 4.8.4 BYPASS PAPER END SENSOR Right door ( p.4-6) Sensor compartment [A] Bypass paper end sensor [B] ( x 1) D115/D116 4-28...

  • Page 125: Bypass Feed Roller

    Paper Feed 4.8.5 BYPASS FEED ROLLER Right door ( p.4-6) Turn the feed roller housing upside down [A] ( x 2). Feed roller shaft [B] (2 snap pawls [C], 1 spacer [D]) Bypass feed roller [E] 4-29 D115/D116...

  • Page 126: Bypass Feed Clutch And Friction Pad

    Paper Feed 4.8.6 BYPASS FEED CLUTCH AND FRICTION PAD Rear cover ( p.4-3) Right door ( p.4-6) Disconnect the bypass feed clutch connector [A] (CN93). Bypass feed roller housing [B] ( x 2) Bypass feed clutch [C] ( x 1) Bypass friction pad [D] D115/D116 4-30...

  • Page 127: Paper Feed And Registration Clutches

    Paper Feed 4.8.7 PAPER FEED AND REGISTRATION CLUTCHES Paper tray High-voltage power supply board ( p.4-43) Ground plate [A] ( x 1) Gear cover [B] ( x 1, x 7, x 2, 2 bushings) Do not remove the main motor from the gear cover. Ground plate [C] ( x 1) Slowly push the clutch holder [D] and remove the registration clutch [E] (...

  • Page 128: Image Transfer

    Image Transfer 4.9 IMAGE TRANSFER 4.9.1 TRANSFER ROLLER Do not touch the transfer roller with your bare hands. Do not scratch the transfer roller. The transfer roller is easily damaged. Right door ( p.4-6) Raise the levers [A],[B] at the ends of the image transfer roller. Release the image transfer roller [C].

  • Page 129: Id Sensor And Duplex Roller

    Image Transfer 4.9.2 ID SENSOR AND DUPLEX ROLLER Right door ( p.4-6) Lower guide [A] Idle roller holders [B][C] Idle roller [D] Roller guide [E] Transfer unit [F] One-way gear [G] ( x 1) Duplex roller [H] ( x 1, 3 bushings) ID sensor [I] ( x 1) 4-33...

  • Page 130: Discharge Plate

    Image Transfer 4.9.3 DISCHARGE PLATE Right door ( p.4-6) Discharge plate [A] D115/D116 4-34...

  • Page 131: Bicu And Controller Board

    BICU and Controller Board 4.10 BICU AND CONTROLLER BOARD Turn off the main power switch and unplug the machine before starting replacement. Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.

  • Page 132: Controller Board

    BICU and Controller Board Ground plate [B] ( x 2) BICU [C] (all , 2 flat cables, x 6) When replacing the BICU, remove the NVRAM [D] from the board. Install the NVRAM to the new board. After replacing the NVRAM, copy the saved data to the NVRAM. From an SD card to the NVRAM ( p.5-4 "NVRAM Data Upload/Download"...
  • Page 133 BICU and Controller Board Remove the printer/scanner SD card. Remove I/F cover [A] (or I/F options if they have been installed) ( x 2). Remove the bracket [B] ( x 1). Remove the USB cap [C]. Remove the relay connector [A]. 4-37 D115/D116...
  • Page 134 BICU and Controller Board Remove the ground plate [B] ( x 1). 10. Remove the controller board with the rails [C] ( x 6). 11. Release the hooks, and then pull out the rails [A]. 12. Remove the DIMM [B] if it has been installed. When replacing the controller board, remove the NVRAMs from the board.

  • Page 135: When Installing A New Controller Board

    BICU and Controller Board When installing a new controller board Install the NVRAM from the old controller board on a new controller board. Install the new controller board in the machine. Disconnect the cables of the HDD from the controller board if the HDD option has already been installed.

  • Page 136: When Replacing The Nvram On The Controller Board

    BICU and Controller Board When replacing the NVRAM on the controller board Disconnect the cables of the HDD from the controller board. Disconnecting the cables of the HDD is very important. Otherwise, the HDD is automatically formatted and all data in the HDD is lost due to the security limitation. Install a New NVRAM on the controller.
  • Page 137 Rev. 06/28/2012 BICU and Controller Board 13. Do SP5-878-001 to install the DataOverwriteSecurity application. 14. Do SP5878-002 to install the HDD Encryption application. ⇒ 15. Merge all applications onto one SD Card in SD slot 1 with SP5873-001 if necessary. 16.

  • Page 138: Other Replacements

    Other Replacements 4.11 OTHER REPLACEMENTS 4.11.1 DUPLEX MOTOR Rear cover ( p.4-3) Duplex motor [A] ( x 1, x 2) D115/D116 4-42...

  • Page 139: High-Voltage Power Supply Board

    Other Replacements 4.11.2 HIGH-VOLTAGE POWER SUPPLY BOARD Rear cover ( p.4-3) High-voltage power supply board [A] (all x 4) Remove the insulating sheet [B] if you are going to remove the contact-release solenoid ( p.4-45) or the gear cover ( p.4-31 "Paper Feed and Registration Clutches").

  • Page 140: Psu

    Other Replacements 4.11.3 PSU Open the front door. Copy tray ( p.4-4) PSU assembly [A] ( x 4, x 8) PSU [B] ( x 4, x 6) D115/D116 4-44...

  • Page 141: Contact-Release Solenoid

    Other Replacements 4.11.4 CONTACT-RELEASE SOLENOID Rear cover ( p.4-3) High-voltage power supply board ( p.4-43) Contact-release solenoid [A] (1 spring, x 1) 4-45 D115/D116...

  • Page 142: Toner Supply Clutch

    Other Replacements 4.11.5 TONER SUPPLY CLUTCH Toner bottle holder Copy tray ( p.4-4) Rear cover ( p.4-3) Disconnect the connector on C19 on the BICU. Push the clutch coupler [A] to the rear side, and remove the clip ring [B] from the back of the copier.

  • Page 143: Fcu

    Other Replacements 4.11.6 FCU Lithium Batteries Incorrect replacement of lithium battery(s) on the controller or on the fax unit poses risk of explosion. Replace only with the same type or with an equivalent type recommended by the manufacturer. Discard used batteries in accordance with the manufacturer’s instructions.
  • Page 144 Other Replacements Controller box cover [A] ( x 13) FCU [A] ( x 4, x 1) When you replace the FCU board, remove the MBU board from the old FCU board and install it on the new FCU board. Set the correct date and time with the User Tools: User Tools> System Settings> Timer Setting>...

  • Page 145: Laser Unit

    Laser Unit 4.12 LASER UNIT Turn off the main power switch and unplug the copier before starting replacement. The laser beam can damage your eyes severely. Do not touch the screws on the LD board on the LD unit. Do not try to adjust any part of the LD unit.

  • Page 146: Laser Unit

    Laser Unit 4.12.2 LASER UNIT PSU assembly ( p.4-44) Toner bottle holder Laser unit [A] ( x 3, x 2) Reassembling Make sure that the cable [B] passes under the unit. D115/D116 4-50...

  • Page 147: Ld Unit And Polygon Mirror Motor

    Laser Unit 4.12.3 LD UNIT AND POLYGON MIRROR MOTOR Laser unit ( p.4-50) Laser unit cover [A] ( x 2, 1 grounding plate) LD unit [B] ( x 2) Polygon mirror motor [C] ( x 4) Reassembling Check that the polygon mirror and toroidal lens are clean. Dust or other foreign substances may interfere with the operation of the LD unit.

  • Page 148: Ardf

    ARDF 4.13 ARDF 4.13.1 ARDF Rear cover ( p.4-3) Remove the DF interface cables [A] ( x 2, hook x 2). Remove the ground cable [B] ( x 1). Remove the stud screw [C]. Remove the ARDF [D]. D115/D116 4-52...

  • Page 149: Ardf

    ARDF 4.13.2 DF REAR COVER Open the ARDF [A]. Release the three hooks Open the DF left cover [B]. Open the original tray [C]. DF rear cover [D] ( x 1, hook x 4) 4-53 D115/D116...

  • Page 150: Original Feed Unit

    ARDF 4.13.3 ORIGINAL FEED UNIT Open the DF left cover. Original feed unit [A] ( x 1) 4.13.4 SEPARATION ROLLER Open the DF left cover. Original feed unit ( p.4-54) Separation roller cover [A] (hook x 2) Separation roller stopper [B] (hook) Separation roller [C] D115/D116 4-54...

  • Page 151: Df Drive Board

    ARDF 4.13.5 DF DRIVE BOARD DF rear cover ( p.4-53) DF drive board [A] ( x 2, x 4, ground cable x 1) 4.13.6 ORIGINAL SET AND DF INVERTER SENSOR Open the DF left cover. Original feed unit ( p.4-54) DF feed clutch ( p.4-59) Original feed-in guide plate [A] (...

  • Page 152: Df Registration And Df Exit Sensor

    ARDF 4.13.7 DF REGISTRATION AND DF EXIT SENSOR Open the DF left cover. Original feed unit ( p.4-54) DF feed clutch ( p.4-59) Original feed-in guide plate ( p.4-55 "Original Set and DF Inverter Sensor") DF feed motor ( p.4-58) DF transport motor ( p.4-58) DF transport roller [A] (...

  • Page 153: Df Registration Sensor Reflector

    ARDF 10. Inverter lower guide plate [D] (hook x 2) 11. DF registration sensor [E] ( x 1, hook) 12. DF exit sensor [F] ( x 1, hook) DF Registration Sensor Reflector Clean the SD registration sensor reflector [A] as necessary. 4-57 D115/D116...

  • Page 154: Df Feed Motor

    ARDF 4.13.8 DF FEED MOTOR DF rear cover ( p.4-53) Inner cover [A] ( x 1) DF feed motor with bracket [B] ( x 2, x 4, x 3, timing belt) DF feed motor [C] ( x 2) 4.13.9 DF TRANSPORT MOTOR DF rear cover ( p.4-53) DF feed motor (...

  • Page 155: Df Feed Clutch

    ARDF 4.13.10 DF FEED CLUTCH Open the DF left cover. DF front cover [A] ( x 1) Bracket [B] ( x 1, x 1) DF feed clutch [C] ( x 1) 4-59 D115/D116...

  • Page 156: Adjusting Copy Image Area

    Adjusting Copy Image Area 4.14 ADJUSTING COPY IMAGE AREA Adjust the copy image area under any of the following conditions: After clearing engine data (SP5-801-002 or SP5-998-001). After replacing any of the following components: First scanner or second scanner Lens block Scanner motor Polygon mirror motor Paper tray...
  • Page 157 Adjusting Copy Image Area The diagram shows the paper on the copy tray. Note that the paper is output with the face down. Specification SP1-001-001 (All Trays) 0 ± 2 mm SP1-001-002 (By-pass) 0 ± 2 mm SP1-001-003 (Duplex) 0 ± 4 mm Adjust the leading edge registration (SP1-001).

  • Page 158: Adjusting Blank Margin

    Adjusting Copy Image Area Adjusting Blank Margin Use the Trimming Area Pattern (SP5-902-001 > 10) for this adjustment. Print out the test pattern. Measure the distance between the four edges of the image area and the four edges of the paper [A][B][C][D].

  • Page 159: Adjusting Main-Scan Magnification

    Adjusting Copy Image Area Adjusting Main-Scan Magnification Use the Grid Pattern (Single Dot) (SP5-902-001 > 5) for this adjustment. Specification SP2-998-001 (Main Mag-print) 100 ± 1% Print out the test pattern. Measure the sides of squares. Each side should be 2.7-mm long.) Adjust the main-scan magnification (SP2-998-001: Main Mag-print).

  • Page 160: Adjusting Magnification

    Adjusting Copy Image Area Specification SP4-010-001 (LE Scan Regist) 0 ± 2 mm Measure the distance between the side edge of the image area and the side edge of the paper [B]. Adjust the side-to-side registration (SP4-011-001). Specification SP4-011-001 (S-to-S Scan Regist) 0 ±...

  • Page 161: Scan Auto Adjustment

    Adjusting Copy Image Area Specification SP4-009-001 (Main Scan Mag) ± 1.0% SP4-008-001 (Sub Scan Mag) ± 1.0% Scan Auto Adjustment This procedure adjusts the standard white density level. Adjust the standard white density after any of the following maintenance work: Replacing the standard white plate Replacing the BICU Replacing the lens block...

  • Page 162: Df Image Adjustment

    Adjusting Copy Image Area 4.14.3 DF IMAGE ADJUSTMENT Perform the adjustment procedure in this section only when the ARDF is installed on the copier. Make a temporary test chart as shown in the above diagram. Use the "A4/8.5 x 11" paper to make it.
  • Page 163 Adjusting Copy Image Area the paper [C]. Adjust the erased area on the trailing edge (Trailing Erase: SP6-006-003). 10. Compare the copy with the original. 11. Adjust the sub-scan magnification (SP6-006-005). The specification is ±1.0%. 4-67 D115/D116...

  • Page 165: System Maintenance Reference

    SYSTEM MAINTENANCE REFERENCE R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 167: Service Program

    Service Program 5. SYSTEM MAINTENANCE REFERENCE 5.1 SERVICE PROGRAM Do not let the user access the SP mode or the SSP mode. Only service representatives are allowed to access these modes. The machine operation is NOT guaranteed after any person other than service representatives accesses the SP mode. 5.1.1 SP TABLES See "Appendices"...

  • Page 168: Starting Sp Mode

    Service Program Starting SP Mode For details, ask your supervisor. Selecting Programs When a blinking underscore (or several blinking underscores) is displayed, you can type a number from the numeric keypad [D]. When the sign " /OK" [A] is displayed upper right corner, you can scroll through the menu by pressing the left-arrow key [B] or the right-arrow key [C].

  • Page 169: Quitting Programs/Ending (S) Sp Mode

    Service Program Quitting Programs/Ending (S) SP Mode Press the key or the escape key to quit the program. You can end the SP mode by pressing one of these keys several times. Conventions used in the tables: Asterisk (*): The settings are saved in the NVRAM. Most of them return to the default values when you execute SP5-801-002.

  • Page 170: Using Sp Mode

    Using SP Mode 5.2 USING SP MODE 5.2.1 NVRAM DATA UPLOAD/DOWNLOAD Uploading Content of NVRAM to an SD card Follow this procedure to upload SP code settings from NVRAM to an SD card. This data should always be uploaded to an SD card before the NVRAM is replaced. Before switching the machine off, execute SP 5990-1 (SMC Print).

  • Page 171: Downloading An Sd Card To Nvram

    Using SP Mode Downloading an SD Card to NVRAM Follow this procedure to download (save) SP data from an SD card to the NVRAM in the machine. If the SD card with the NVRAM data is damaged, or if the connection between the controller and BICU is defective, the NVRAM data download may fail.

  • Page 172: Firmware Update Procedure

    Using SP Mode 5.2.2 FIRMWARE UPDATE PROCEDURE This section illustrates how to update the firmware of the GW machine (the machine with the optional controller box). To update the firmware for the GW machine, you must have the new version of the firmware downloaded onto an SD (Secure Digital) Card.

  • Page 173: Firmware Update Procedure

    Using SP Mode Firmware Update Procedure Before beginning the following, first confirm which firmware version(s) are currently installed in the machine with SP7-801-255. -SD Card Preparation- Format an SD card with, for example, SD Formatter v1.1. Create a “romdata” folder on the card. Create the following folders within the “romdata”...
  • Page 174 Using SP Mode To scroll through the menus, press the keys [A]. To view the firmware version, press the right key. "ROM" is the information on the current firmware. "NEW" is the information on the firmware in the SD card. To return to the menu, press the key.
  • Page 175 Using SP Mode Do NOT press the “Verify” key. The firmware update program starts and the message "Loading" is displayed. The update will begin, and then will take a few minutes to complete. The LCD will initially display, “Updating… ***---------“. When the update is completed, the LCD display will change to “Update done”...
  • Page 176 Using SP Mode Code Cause Necessary Action Physical address Insert the SD card correctly. mapping error Use another SD card Decompression error Store correct data in the SD card. Update controller program. Update program error Replace the controller. Insert the SD card correctly. SD card access error Use another SD card.
  • Page 177 Using SP Mode *You need to reinstall the program. If the firmware update program is interrupted (for example, by a power failure), keep the SD card inserted and turn the mains switch off and on. The firmware update program restarts. If you do not do so, the message "Reboot after Card insert"...

  • Page 178: Test Pattern Print (Sp5-902-001)

    Using SP Mode 5.2.3 TEST PATTERN PRINT (SP5-902-001) Executing Test Pattern Printing Specify the pattern number and press the OK key. Press the copy start key. The copy mode is activated. Specify copy settings and press the key. To return to the SP mode, press the key.
  • Page 179 Using SP Mode Test Patterns Using VCU Grayscales (Vertical/Horizontal Overlay) Grayscales With White Lines (Horizontal) Grayscales with White Lines (Vertical) Grayscales with White Lines (Vertical/Horizontal) Test Patterns Using IPU Pattern Vertical Lines (Single Dot) Horizontal Lines (Single Dot) Vertical Lines (Double Dot) Horizontal Lines (Double Dot) Isolated Four Dots Grid Pattern (Double Dot)
  • Page 180 Using SP Mode Test Patterns Using IPU A4 Gradation Patches 2 (128 Grades) Trimming Area (A4) Test Patterns Using SBU Pattern Grid Pattern (double dot) Gray Scale 1 (256 grades) Gray Scale 2 (256 grades) Test Patterns Using PCI*1 Pattern S2M: Grid Pattern S2M: Argyle Pattern S2M: Argyle Pattern...

  • Page 181: Memory Clear

    Using SP Mode 5.2.4 MEMORY CLEAR GW Machine The GW machine (the machine with the optional controller box) stores the engine data in the NVRAM on the BICU, and stores the other data in the NVRAM on the optional controller. To distinguish between the engine data and the other data, see SP5-801-003 through 015.

  • Page 182: Exceptions

    Using SP Mode Exceptions SP5-998-001 clears most of the settings and counters stored in the NVRAM on the BICU (the values return to their default values). However, the following settings are not cleared: SP5-807 (Area Selection) SP5-811-001 (Serial Num Input [Code Set]) SP5-811-003 (Serial Num Input [ID2 Code Display]) SP5-812-001 (Service TEL [Telephone]) SP5-812-002 (Service TEL [Facsimile])

  • Page 183: Machine No. Setting (Sp5-811-001)

    Using SP Mode 5.2.5 MACHINE NO. SETTING (SP5-811-001) Specifying Characters SP5-811-001 specifies the serial number. For the machine with the optional controller, you use the numeric keypad and the optional operation panel. GW Machine You can use the numeric keypad to type numbers. In addition, you can use the operation panel to type other characters.

  • Page 184: Id Sensor Error Analysis (Sp2-221)

    Using SP Mode 5.2.7 ID SENSOR ERROR ANALYSIS (SP2-221) The image quality may become very bad when the ID sensor does not operate properly. However, there is no such SC code that indicates ID-sensor malfunction; instead, SP2-221 shows you some information on the ID sensor. Check this information when the image quality is not very good.

  • Page 185: Fax Service Tables

    Fax Service Tables 5.3 FAX SERVICE TABLES See "Appendices" for the following information: Fax System Service Mode Bit Switches NCU Parameters Dedicated Transmission Parameters Service RAM Addresses 5-19 D115/D116...

  • Page 187: Troubleshooting

    TROUBLESHOOTING R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 189: Sc Tables

    SC Tables 6. TROUBLESHOOTING 6.1 SC TABLES 6.1.1 SUMMARY There are four levels of service call conditions. Level Definition Reset Procedure To prevent possible damage, the machine Activate the SP mode, and does not operate until the service turn the main power switch off representative resets the SC code.

  • Page 190: Engine Sc Code Descriptions

    SC Tables 6.1.2 ENGINE SC CODE DESCRIPTIONS Symptom Possible Cause Definition Exposure Lamp Error Defective exposure lamp Defective exposure lamp stabilizer Defective exposure lamp connector The scanner has scanned the white Unclean scanner mirror plate, but cannot detect the white Scanner mirror out of position level.
  • Page 191 SC Tables Symptom Possible Cause Definition Scanner home position error 2 Defective scanner home position sensor Defective scanner drive motor The scanner home position sensor Defective scanner home does not detect the scanner coming position sensor connector back to the home position. Defective scanner drive motor connector Defective BICU board...
  • Page 192 SC Tables Symptom Possible Cause Definition Communication Error between BICU and SBU Loose connection of the flat cable between the BICU and the The BICU cannot correctly establish communication with the Defective flat cable between the SBU. BICU and the SBU Defective BICU Defective SBU Automatic SBU adjustment error...
  • Page 193 SC Tables Symptom Possible Cause Definition Charge roller current leak Defective charge roller The polling module detects a Defective high voltage supply current leak of the charge roller. board Loose connection of the PCU Polygonal mirror motor error Defective polygon mirror motor The polygon mirror motor does not Loose connection between the reach the operating speed within 10...
  • Page 194 SC Tables Symptom Possible Cause Definition TD sensor error The BICU detects the TD sensor outputting extraordinary voltage Defective TD sensor (less than 0.2 V or more than 4.0 V) Loose connection of the PCU 10 times consecutively. Development bias leak The polling module detects a Loose connection of the PCU current leak of the development...
  • Page 195 SC Tables Symptom Possible Cause Definition Transfer roller leak error (negative electrode) Defective high voltage supply board Loose connection of the PCU The feedback voltage of the Incorrect installation of the transfer roller is insufficient. transfer unit or the separation unit Defective transfer roller Main motor error...
  • Page 196 SC Tables Symptom Possible Cause Definition Fusing overheat error 1 The fusing temperature detected by Defective thermistor the thermistor is 230°C or higher for Defective power supply unit one second. Fusing overheat error 2 The fusing temperature detected by Defective thermistor the monitor circuit is 250°C or Defective power supply unit higher for one second.
  • Page 197 SC Tables Symptom Possible Cause Definition Consecutive fusing jam The paper jam counter for the fusing unit reaches 3 times. The paper jam counter is cleared if the paper is fed correctly. Paper jam in the fusing unit. This SC is activated only when SP1159-001 is set to "1"...
  • Page 198 SC Tables Symptom Possible Cause Definition Mechanical total counter error Defective mechanical total The polling module does not detect counter the mechanical total counter. Defective BICU Loose connection Engine total counter error The checksum of the total counter Defective NVRAM on the BICU is not correct.
  • Page 199 SC Tables Symptom Possible Cause Definition Controller-engine inconsistency One of the following controllers is installed to the basic model: The controller of the MFP model The controller of the copier/facsimile model The controller of the The controller is incompatible with printer/scanner/copier model the engine.
  • Page 200 SC Tables Symptom Possible Cause Definition Print image transfer error Defective controller Defective BICU Print images are not transferred. Loose connection between the controller and the BICU D115/D116 6-12...

  • Page 201: Gw Sc Code Descriptions

    SC Tables 6.1.3 GW SC CODE DESCRIPTIONS SC6xx Symptom Possible Cause/Countermeasure Definition MF accounting device error 1 The machine sends a data frame. No normal end signal returns. Defective or broken line This symptom happens three between machine and device times.
  • Page 202 SC Tables Symptom Possible Cause/Countermeasure Definition SD Card Error Expanded authentication module error There is no expanded authentication module in the machine. Install the correct SD card or the -001 The SD card or the file of the file of the expanded expanded authentication module is authentication module.
  • Page 203 SC Tables Symptom Possible Cause/Countermeasure Definition Incorrect dial up connection An unexpected error occurs when the modem (RCG-M) tries to call the center with a dial up connection. -001 Program parameter error Software bug. No action required because this SC does not interfere with -002 Program execution error operation of the machine.

  • Page 204: Sc8Xx

    SC Tables SC8xx Symptom Possible Cause/Countermeasure Definition Monitor Error This is a file detection and electronic file signature check error when the boot loader OS Flash ROM data defective; attempts to read the change the controller firmware self-diagnostic module, system SD card data defective;...
  • Page 205 SC Tables Symptom Possible Cause/Countermeasure Definition Self-Diagnostic Error: CPU [0001-0015] [000A-000D]: Detailed error code During the boot monitor Defective CPU device program and self-diagnostic, Defective boot monitor program any exception or cut-in are not or self-diagnostic program supposed to happen. If these Replace the controller board.
  • Page 206 SC Tables Symptom Possible Cause/Countermeasure Definition Cut-in in ASIC occurs. Defective ASIC Defective devices in which ASIC detects cut-in. Replace the controller board. [06FF]: Detailed error code Defective CPU devices The pipeline clock frequency Mode bit data error, which is used rate is different from the for initializing CPU.
  • Page 207 SC Tables Symptom Possible Cause/Countermeasure Definition Self-Diagnostic Error: ASIC ASIC error [0B00] The write-&-verify check error Defective controller board has occurred in the ASIC. Replace the controller. ASIC not detected ASIC (controller board defective) [0B06] The ASIC of the I/O is not Poor connection between North detected.
  • Page 208 SC Tables Symptom Possible Cause/Countermeasure Definition Self-diagnostic error: HDD (Hard Disk Drive) [XXXX]: Detailed error code When the main switch is turned on or starting the self-diagnostic, the HDD stays busy for the specified time or more. [3003] Timeout error Loose connection Defective HDD Defective controller...
  • Page 209 SC Tables Symptom Possible Cause/Countermeasure Definition Self-diagnostic Error: NVRAM Loose connection Defective standard NVRAM The controller cannot recognize Defective controller the standard NVRAM installed [1401] Check the standard NVRAM is or detects that the NVRAM is firmly inserted into the socket. defective.
  • Page 210 SC Tables Symptom Possible Cause/Countermeasure Definition Self-diagnostic Error: RAM Verification error Loose connection Error is detected during a Defective SDRAM DIMM [0201] write/verify check for the Defective controller standard RAM (SDRAM DIMM). Replace the SDRAM DIMM. Replace the controller. Resident memory error Defective RAM DIMM The SPD values in all RAM Defective SPD ROM on RAM...
  • Page 211 SC Tables Symptom Possible Cause/Countermeasure Definition Self-diagnostic error: Centronic device IEEE1284 connector error Loopback connector is Centronic loopback connector [1102] connected but check results in an defective error. Replace the controller board. ASIC device error Loopback connector is IEEE1284 connector error [110C] connected but check results in an Centronic loopback connector...
  • Page 212 SC Tables Symptom Possible Cause/Countermeasure Definition Wireless card startup error The machine starts up. IEEE802 11b card connection Loose connection between the wireless card and the connection board is recognized. wireless LAN card or bluetooth board card is not recognized. Wireless card access error The machine has been reading the data from the card.
  • Page 213 SC Tables Symptom Possible Cause/Countermeasure Definition HDD Encryption unit error 1 A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit. Encryption key acquisition error: Defective controller board The controller fails to get a new Replace the controller board.
  • Page 214 SC Tables Symptom Possible Cause/Countermeasure Definition HDD Encryption unit error 2 A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit. No HDD installed Unformatted HDD HDD check error: The encryption key on the The HDD is not correctly controller is different from the installed.
  • Page 215 SC Tables Symptom Possible Cause/Countermeasure Definition HDD: Read error Defective HDD The data stored in the HDD Defective controller cannot be read correctly. Replace the HDD. Replace the controller. HDD: CRC error While reading data from the HDD Defective HDD or storing data in the HDD, data Replace the HDD.
  • Page 216 SC Tables Symptom Possible Cause/Countermeasure Definition SD card access error (-13 to -3: File system error, other number: Device error) SD card not inserted correctly SD card defective Controller board defective For a file system error, format the SD card on PC. An error report is sent from the For a device error, turn the main SD card reader.
  • Page 217 SC Tables Symptom Possible Cause/Countermeasure Definition Log Data Error An error was detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating. Damaged log data file in the -001 Log Data Error 1...
  • Page 218 SC Tables Symptom Possible Cause/Countermeasure Definition Installed NVRAM or HDD which is used in another machine Reinstall the previous NVRAM -005 Log Data Error 5 or HDD. Initialize the HDD with SP5832-004. Other than the above causes -099 Log Data Error 99 Ask your supervisor.

  • Page 219: Sc9Xx

    SC Tables SC9xx Electronic total counter error The value of the total counter is Defective NVRAM out of the normal range. Printer error Defective software An application error that stops the Unexpected hardware resource machine operation is detected. (e.g., memory shortage) Printer font error A necessary font is not found in A necessary font is not found in...
  • Page 220 SC Tables Software performance error The software attempted to perform an unexpected operation. When this error occurs, the file name, address, and data will be stored in Software defective NVRAM. This Internal parameter incorrect information can be Insufficient working memory checked by using SP7-403.
  • Page 221 SC Tables Application function selection error Software for that application is defective An option required by the The application selected by a key application (RAM, DIMM, board) press on the operation panel is not installed. does not start or ends Too complicated nest of the fax group address abnormally.
  • Page 222 Electrical Component Defects 6.2 ELECTRICAL COMPONENT DEFECTS 6.2.1 SENSOR/SWITCH Sensor Connector Message Remarks CN127 Registration Paper jam Sensor CN129 Paper End Sensor Load paper CN130 Bypass Paper The machine cannot detect (None) End Sensor paper on the bypass tray. CN128 Paper Path Paper jam Sensor...
  • Page 223 Electrical Component Defects Sensor Connector Message Remarks DF CN103 Paper jam DF Guide Open Sensor (None) DF CN103 Paper jam DF Original Set Sensor Sensor (None) Originals are not detected. DF CN103 DF Registration Paper jam Originals are correctly Sensor transported.

  • Page 224: Electrical Component Defects

    Electrical Component Defects 6.2.2 BLOWN FUSE CONDITIONS All of these fuses are on the power supply unit. Rating Fuse At main switch ON 120 V 220 – 240 V 15A/125V 8A/250 V No response 5A/125V 2.5A/250V No response 6.2.3 BICU LED DISPLAY Number Function LED2...

  • Page 225: Card Save Function

    Card Save Function 6.3 CARD SAVE FUNCTION 6.3.1 OVERVIEW Card Save: The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.

  • Page 226: Procedure

    Card Save Function 6.3.2 PROCEDURE Turn the main power switch OFF. Insert the SD card into the service slot of the controller board. Then turn the power ON. To determine which slot is the service slot, please see the service manual. Enter SP mode.

  • Page 227: Error Messages

    Card Save Function 13. Use the arrow key and select “Cardsave (ADD) or Cardsave (New). 14. To enable the newly configured settings, select “switch” button and then press the “Return” button to exit the “List/Test Print” menu. 15. Send a job to the printer. 16.

  • Page 228: Fax Troubleshooting Guide

    Fax Troubleshooting Guide 6.4 FAX TROUBLESHOOTING GUIDE See "Appendices" for the following information: Fax Error Codes IFAX Troubleshooting IP-Fax Troubleshooting D115/D116 6-40...

  • Page 229: Energy Saving

    ENERGY SAVING R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 231: Energy Save

    Energy Save 7. ENERGY SAVING 7.1 ENERGY SAVE 7.1.1 ENERGY SAVER MODES Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.

  • Page 232: Recommendation

    Energy Save Recommendation We recommend that the default settings should be kept. If the customer requests that these settings should be changed, please explain that their energy costs could increase, and that they should consider the effects on the environment of extra energy use.
  • Page 233 Energy Save Time Power Power Start Differences Consumption SP8941: Machine Consumption Time: Time: (Data:b - (Data:a x Machine Date (W): (min.) (min.) Data: c) Data:d) Status (min.) (Wmin.) Data: a Data: b Data: c Data: d Data: e 001: Operating Operating mode 1081.8...

  • Page 234: Paper Save

    Paper Save 7.2 PAPER SAVE 7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.

  • Page 235: Duplex + Combine

    Paper Save 3. Duplex + Combine: Using both features together can further reduce paper volume by 3/4! To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. For one duplex page, the total counter goes up by 2. For a duplex job of a three-page original, the total counter goes up by 3.
  • Page 236 Paper Save Model S-C4.5 Total counter: SP 8581-001 Duplex counter: SP 8411-001 Single-sided with combine mode: SP 8421-004 Duplex with combine mode: SP 8421-005 The following table shows paper savings and how the counters increase for some simple examples of single-sided and duplex jobs Duplex mode: Simplex Sheet Duplex...
  • Page 237 Paper Save 2 in 1 mode: Simplex Sheet Duplex Paper Total counter Duplex counter Originals used Sheets used Saved SP8501-001 SP8421-004 D115/D116...
  • Page 238 Paper Save Duplex + 2 in 1 mode: Simplex Sheet Duplex Paper Total counter Duplex counter Originals used Sheets used SP8501-001 SP8421-005 Saved D115/D116...
  • Page 239 D115/D116 SERVICE MANUAL APPENDICES...
  • Page 241 D115/D116 APPENDICES TABLE OF CONTENTS APPENDIX: SPECIFICATIONS ........... 1-1     SPECIFICATIONS ..................1-1     1.1.1 COPIER .................... 1-1     1.1.2 PRINTER ..................1-4     1.1.3 SCANNER ..................1-5     1.1.4 FAX ....................1-6     General ....................
  • Page 242 Input Check Table ................3-117   3.1.3 OUTPUT CHECK (SP5-804) ............3-119     Conducting Output Check ..............3-119   Output Check Table ................. 3-119   3.1.4 PRINTER SERVICE MODE ............3-121     Service Mode Table ................. 3-121   SP Modes Related to Printer Controller ...........
  • Page 243 5.2.6 IP FAX SWITCHES ................. 5-54     NCU PARAMETERS ................5-63     DEDICATED TRANSMISSION PARAMETERS ........5-77     5.4.1 PROGRAMMING PROCEDURE ............ 5-77     5.4.2 PARAMETERS ................5-78     Fax Parameters .................. 5-78   E-mail Parameters ................5-82  ...

  • Page 245: Appendix: Specifications

    APPENDIX: SPECIFICATIONS R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 247: Copier

    Specifications 1. APPENDIX: SPECIFICATIONS 1.1 SPECIFICATIONS 1.1.1 COPIER Configuration: Desktop Copy Process: Laser beam scanning and electro-photographic printing Originals: Sheet/Book/Object Maximum Original Size: A4 / 8 " x 14" A4 / 8 " x 14" (ARDF) Maximum A4 SEF / 8 "...
  • Page 248 Specifications A4 Version LT Version 200% 155% Enlargement 141% 129% Reproduction Ratios: Full Size 100% 100% Reduction Zoom: 50% to 200%, in 1% steps Power Source: 120 V, 60 Hz or 220 – 240 V, 50/60 Hz Maximum: 900 W or less (EU), 1000 W or less (NA) Energy Saver: 35 W or less Power Consumption:...
  • Page 249 Specifications 7.5 seconds or less Note: Measurement conditions From the ready state, with the polygonal mirror motor First Copy Time: spinning. A4/LT copying From copier's paper tray 100% size Copy Number Input: Numeric keypad, 1 to 99 (increment, decrement) Manual Image Density: 5 steps Default: 1 minute Auto Off Timer...

  • Page 250: Printer

    Specifications 1.1.2 PRINTER 600 dpi (PCL 6/PCL5e/PS3/RPCS) Resolution: 300 dpi (PCL5e/PS3) 600 dpi (RPCS (XPS)) Printing speed: 20 cpm (A4, 8 1/2” x 11”) USB 2.0 interface, Ethernet interface (100BASE-TX/10BASE-T) Interface: IEEE1284 IEEE802.11a/g (Wireless LAN) (option) Gigabit Ethernat (option) Network protocol: TCP/IP (IPv4, IPv6), IPX/SPX, AppleTalk, RHPP PCL5e/XL Printer language:...

  • Page 251: Scanner

    Specifications 1.1.3 SCANNER Scan method Flatbed scanning B/W: 20 pages/ min. [Scan Size: A4 SEF, compression, Resolution 200 dpi] ITU-T No.1 Chart Scan speed * Full Color: 9 pages/ min. [Scan Size: A4 SEF, compression (level3), Resolution 200 dpi] ISO/JIS-SCID N5 Chart Maximum power Less than 900 W consumption...

  • Page 252: Fax

    Specifications 1.1.4 FAX General Type: Desktop type transceiver PSTN Circuit: Connection: Direct couple Book (Face down): Maximum Width: 216 mm [8.5 inch] ARDF (Face up): (Single-sided document) Original Size: Length: 139 - 1200 mm [5.5 - 47.2 inch] Width: 139 - 216 mm [5.5 - 8.5 inch] (Double-sided document) Length: 160 - 356 mm [6.3 - 14.0 inch] Width: 139 - 216 mm [5.5 - 8.5 inch]...
  • Page 253 Specifications G3: 33600/31200/28800/26400/24000/21600/ Data Rate: 19200/16800/14400/12000/9600/7200/4800/2400 bps Automatic fallback With ECM: 0 ms/line I/O Rate: Without ECM: 2.5, 5, 10, 20, or 40 ms/line ECM: 128 KB Memory Capacity: Standard: 4 MB Page Memory: Standard: 4 MB (Print: 2 MB + Scanner: 2 MB) SM Appendix D115/D116...

  • Page 254: Ifax Specifications

    Specifications IFAX Specifications Local area network Ethernet 100base-Tx/10base-T Connectivity: IEEE1394 (IP over 1394) IEEE802.11b (wireless LAN) Main scan: 400 dpi, 200 dpi Resolution: Sub scan: 400 dpi, 200 dpi, 100 dpi To use 400 dpi, IFAX SW01 Bit 4 must be set to “1”. 1 s (through a LAN to the server) Condition: ITU-T #1 test document (Selerexe Letter) MTF correction: OFF...
  • Page 255 Specifications SMTP-AUTH Authentication POP before SMTP Method: A-POP Remark: The machine must be set up as an e-mail client before installation. Any client PCs connected to the machine through a LAN must also be e-mail clients, or some features will not work (e.g. Autorouting). SM Appendix D115/D116...

  • Page 256: Ip-Fax Specifications

    Specifications IP-FAX Specifications Local Area Network Ethernet/10base-T, 100base-TX Network: IEEE1394 (IP over 1394) IEEE802.11b (wireless LAN) 8 x 3.85 lines/mm, 200 x 100dpi (standard characters) Scan line density: 8 x 7.7lines/mm, 200 x 200dpi (detailed characters) Original size: Maximum A3 or 11"x 17" (DLT) Maximum scanning Standard: A3, 297mm x 432mm size:...

  • Page 257: Fax Unit Configuration

    Specifications Fax Unit Configuration Component Code Remarks Standard for D115/D116 Speaker Handset Type 1018 B433 NA only. Common with PG-C1 SM Appendix 1-11 D115/D116...

  • Page 258: Ardf

    Specifications 1.1.5 ARDF Standard: A4 to A5; 8 " x 14" to 8 " x 5 " Custom Width: 139 mm to 216 mm (Simplex): Length: 139 mm to 1260 mm Custom Width: 139 mm to 216 mm Original Size: (Duplex): Length: 160 mm to 356* : When you use 310 mm or more originals, originals...

  • Page 259: Paper Tray Unit

    Specifications 1.1.6 PAPER TRAY UNIT A4 SEF, 8½" x 11" SEF, 8½" x 13" SEF, Paper Sizes: 8½" x 14" SEF Paper Weight: 60 – 90 g/m , 16 – 24 lb. Tray Capacity: 500 sheets (80 g/m , 21 lb. ) x 1 tray Paper Feed System: Feed roller and friction pad 24 Vdc and 5 Vdc, from copier.

  • Page 260: Supported Paper Sizes

    Supported Paper Sizes 1.2 SUPPORTED PAPER SIZES 1.2.1 ORIGINAL PAPER SIZES The copier and ARDF do not detect original paper sizes. The following table lists the paper sizes that the ARDF can transport. ARDF Paper Size (W x L) Book Simpl.
  • Page 261 Supported Paper Sizes ARDF Paper Size (W x L) Book Simpl. Dupl. LT LEF 11.0" x 8.5" – Executive SEF 7.25" x 10.5" – HLT SEF 5.5" x 8.5" HLT LEF 8.5" x 5.5" F/GL (F4) SEF 8.0" x 13.0" Foolscap SEF 8.5"...

  • Page 262: Paper Feed

    Supported Paper Sizes 1.2.2 PAPER FEED The copier and optional paper feed unit do not detect paper sizes. The following table lists the paper sizes that the copier and optional paper feed unit can transport. Paper Size (W x L) Regular By-pass Duplex...
  • Page 263 Supported Paper Sizes Paper Size (W x L) Regular By-pass Duplex Optional PFU HLT LEF 8.5" x 5.5" – – F/GL (F4) SEF 8.0" x 13.0" – – – Foolscap SEF 8.5" x 13.0" – Folio SEF 8.25" x 13.0" –...
  • Page 265 APPENDIX: PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 267: Appendix: Preventive Maintenance Tables

    Maintenance Tables 2. APPENDIX: PREVENTIVE MAINTENANCE TABLES 2.1 MAINTENANCE TABLES Reset the PM counter (SP7-804-001) after doing maintenance work. Key: AN: As necessary, C: Clean, R: Replace, I: Inspect Every 45k Every 90k NOTE OPTICS Reflector Optics cloth 1st mirror Optics cloth 2nd mirror Optics cloth...
  • Page 268 Maintenance Tables Every 45k Every 90k NOTE FUSING UNIT Hot roller Pressure roller Hot roller bearings Pressure-roller bushings Inlet guide Outlet guide Hot roller stripper pawls Thermistor Every 90k NOTE ARDF Separation roller Water or alcohol Pick-up roller Water or alcohol Feed roller Water or alcohol White plate...
  • Page 269 Maintenance Tables Every 120k NOTE PAPER TRAY UNIT Paper feed roller Bottom-plate pad Dry cloth Friction pad SM Appendix D115/D116...

  • Page 271: Appendix: Sp Mode Tables

    APPENDIX: SP MODE TABLES R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 124 ~ 125 4/28/2011 Printer SP Mode 1001-006 bit switch 6...

  • Page 273: System Service Mode

    System Service Mode 3. APPENDIX: SP MODE TABLES 3.1 SYSTEM SERVICE MODE 3.1.1 SERVICE MODE TABLES SP1-XXX (Feed) 1001* LE Registration [–9.0 to 9.0 / 0.0 / 0.1 mm/step] 1001 1 All Trays Adjusts the leading-edge registration 1001 2 By-pass "Adjusting Copy Image Area"...
  • Page 274 System Service Mode 1103* Fusing Idling [0 = No / 1 = Yes] Enables or disables the contact-release control. The following table lists the results. Setting 0 = No 1 = Yes 1103 1 C-R control Works Does not work Idling time Shorter Longer...
  • Page 275 System Service Mode 1107 2 Other Soft Start [0 = 10 times / 1 = 20 times / 2 = 50 times / 3 = 1 time] 1107 3 Soft Stop Setting [0: No / 1: Yes] 1108* Set-Fusing Start [0 = 1s / 1 = 1.5s / 2 = 2s] 1108 1 Specifies the interval for fusing-temperature control.
  • Page 276 System Service Mode 1911* By-pass Envelope [0 = No / 1= Yes] The program dedicated to envelope printing runs when you enable this program (SP1-911-001) and you select "Thick Paper" as the paper type of the 1911 1 by-pass tray ( >...

  • Page 277: Sp2-Xxx (Drum)

    System Service Mode SP2-XXX (Drum) 2001* CR Bias Adj Printing [–2100 to –1500 / –1650 / 1 V/step] Adjusts the voltage applied to the charge roller for printing. The voltage 2001 1 changes automatically as charge-roller voltage control works. The value here is the base value for the charge-roller voltage control.
  • Page 278 System Service Mode 2201* Dv Bias Adj Printing [–1500 to –200 / –650 / 1 V/step] Adjusts the voltage applied to the development roller for printing. Image 2201 1 density becomes higher when you specify a smaller value (a greater absolute value).
  • Page 279 System Service Mode 2221 5 Vt Displays the Vt value. 2221 6 Vts Displays the Vts value. 2301* Tr Current Adj ( "Image Transfer Current"). [–2 = –4 A / –1 = –2 A / 0 = 0 A / 1 = 2 Normal paper 2 = +4 2301 1...
  • Page 280 System Service Mode like this, use this SP to mix the developer. The message "Completed" is displayed when the program ends normally. Tailing Crctn 2906* Shift value [0.0 to 1.0 / 0.0 / 0.1 mm/step] Shifts the image position at the intervals specified by SP2-906-002. When the 2906 1 copier is continuously printing vertical lines (such as in tables), the paper may not separate correctly.
  • Page 281 System Service Mode Toner Supply Time 2922* [0.1 to 5.0 / 0.6 / 0.1 s/step] Adjusts the toner supply time. The toner supply motor remains on for the specified time. To validate this setting, select "0" in SP2-921-001. Specify a 2922 1 greater value if the user tends to make many copies having high proportions of solid black image areas.
  • Page 282 System Service Mode 2994* ID Detect Temp [30 to 90 / 30 / 1°C/step] Adjusts the temperature threshold. The ID sensor signal is not referenced 2994 1 when the fusing temperature is at the specified level or higher while the copier is recovering or starting up.

  • Page 283: Sp4-Xxx (Scanner)

    System Service Mode SP4-XXX (Scanner) 4008* SubScan Mag (Scanner) [-0.9 to +0.9 / 0.0 / 0.1%/step] Adjusts the sub-scan magnification ( "Adjusting Copy Image Area" in the 4008 1 section "Replacement and Adjustment"). 4009* Main Scan Mag (Scanner) [–0.9 to +0.9 / 0.0 / 0.1%/step] Adjusts the main-scan magnification ( "Adjusting Copy Image Area"...
  • Page 284 System Service Mode 4015* White Plate Scan Start position [–3.0 to +6.0 / 0.0 / 0.1 mm/step] Adjusts the scanning start position on the white plate. The base value is 17.8 4015 1 mm from the scanner home position. This SP specifies the offset from this base value.
  • Page 285 System Service Mode SBU Gain-Target 4607 4607 1 EVEN 4607 2 ODD [0 to 255 / 180 / 1 /step] 4607 3 RED Adjusts the target white level for each signal. These are used for gain adjustment in the SBU. 4607 4 GREEN 4607 5 BLUE SBU Offset-Result...
  • Page 286 System Service Mode 4640 4 GREEN 4640 5 BLUE 4641 SBU Gain-Loop 4641 1 EVEN 4641 2 ODD [0 to 10 / 0 / 1 /step] 4641 3 RED Displays the number of the gain adjustment in the SBU. 4641 4 GREEN 4641 5 BLUE SBU Offsetpre-Loop 4642...
  • Page 287 System Service Mode SBU Offset-Adjust 4654* 4654 1 EVEN 4654 2 ODD [0 to 255 / - / 1 /step] 4654 3 RED Displays the offset value of the offset adjustment in the SBU. 4654 4 GREEN 4654 5 BLUE SBU Gain-Adjust 4658* 4658 1 EVEN...
  • Page 288 System Service Mode 4687* White Balance [222 to 281 / 256 / 1 /step] 4687 1 Adjust Adjust the correction value for the white plate adjustment. Displays the current value of the white plate 4687 2 Result adjustment. If SP4-428 has not been done, this value is "0". 4690 White Peek Init 4658 1 EVEN...
  • Page 289 System Service Mode ADS Level 4903* [0 to 255 / 252 / 1/step] 4903 1 Adjusts the ADS level. 4904* ADS Lower Limit [0 to 255 / 80 / 1/step] 4904 1 Adjusts the ADS lower limit. 4905* ADS Area Select [0 = All / 1 = One] Checks the whole area (0 = All) or the specific areas (1 = One) to adjust the ADS level.
  • Page 290 System Service Mode Scanner (Gray Scale) [0 or 1 / 0 / - ] Selects which mode the setting of SP4-936 is used for. 0 = None, 1 = Gray Scale Scanner Gamma 4922* Selects "text" or "photo" as the priority output mode. This setting is applied to all image processing modes of SP4-921.
  • Page 291 System Service Mode Texture Removal Adjusts the texture removal level that is used with error diffusion. 0: The default value for each mode is used. Text 1, Photo 2, Special 2, and Special 5 have a default of 3 and Photo 1-3 have a default of 1. 4926* 1: No removal applied.
  • Page 292 System Service Mode Positive/Negative [0 = No, 1 = Yes] 4929* Inverts white and black. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax Sharpness-Edge [–2 to 2 / 0 / 1/step] 4930* Adjust the clarity. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax 003 Scanner...
  • Page 293 System Service Mode Color Image Adjust 4935* Main Scan MTF Level [0 to 3 / 0 / 1/step] Adjust the MTF level for the main scan. This setting is only activated for the specified mode with SP4-921-004. 0: None, 1: Weak, 2: Middle, 3: Strong Main Scan MTF Strength [0 to 5 / 0 / 1/step] Adjust the MTF strength for the main scan.
  • Page 294 System Service Mode Gray Scale Image Adjust 4936* Main Scan MTF Level [0 to 15 / 0 / 1/step] Adjust the MTF level for the main scan. This setting is only activated for the specified mode with SP4-921-004. 0: None, 1: Level 1 to 15: Level 15 Main Scan MTF Strength [0 to 5 / 0 / 1/step] Adjust the MTF strength for the main scan.
  • Page 295 System Service Mode White Line Erase 4941* [0 to 2 / 1 / 1/step] Selects the white line erase level. 0: None, 1: Weak, 2: Strong This setting is effective for all modes. 4941 1 0: White line erase is not used, and white level correction is used instead.

  • Page 296: Sp5-Xxx (Mode)

    System Service Mode SP5-XXX (Mode) 5001 All Indicators On Turns on all LEDs. The LCDs turn on and off every 3 seconds. Press the 5001 1 reset key to end this program. 5024* mm/inch Selection Selects whether mm or inches are used in the display. After selecting the number, you must turn the main power switch off and on.
  • Page 297 System Service Mode Coverage Counter 5056 Displays or does not display the coverage counter on the LCD. 001 Coverage Counter [0 or 1 / 0 / -] 0: Not display, 1: Display 5062 Part Replacement Displays or does not display the PCU yield on the LCD.
  • Page 298 System Service Mode 12: Exp. Key card (Deduct) This program specifies the external counter type. 0: None 002 Opt Cnt Type 2 1: Expansion Device type 1 2: Expansion Device type 2 3: Expansion Device type 3 [0: Not installed/ 1: Installed (scanning 5114 Optional Counter I/F accounting)]...
  • Page 299 System Service Mode Fax Prnt Cnt Off Enables or disables the automatic print out without an accounting device. This 5167 SP is used when the receiving fax is accounted by an external accounting device. [ 0 or 1 / 0 / – ] 001 Fax Prnt Cnt Off 0: Automatic printing 1: No automatic printing...
  • Page 300 System Service Mode Summer Time 5307 [ 0 or 1 / NA, EU, ASIA / 1 /step] 0: Disabled ON/OFF 1: Enabled NA and EUR: 1, ASIA: 0 Enables or disables the summer time mode. Make sure that both SP5-307-3 and -4 are correctly set. Otherwise, this SP is not activated even if this SP is set to "1".
  • Page 301 System Service Mode Access Control 5401 When installing the SDK application, SAS (VAS) adjusts the following settings. DFU 103 DocAcl 104 Authentication Time [ 0 to 255 / 0 / 1 /step] Selects the log out type for the extend authentication device. 162 Extend Certification Bit 0: Log-out without an IC card.
  • Page 302 System Service Mode 5404 User Code Clear Clears the counts for the user codes assigned by the key operator to restrict the use of the machine. Press [Execute] to clear. 5411 LDAP Certification Easy Certification Determines whether easy LDAP certification is done. [0 to 1/1/1] 1: On 0: Off...
  • Page 303 System Service Mode Cancel On/Off Determines whether the system waits the prescribed time for input of a correct user ID and password after an account lockout has occurred. [0 to 1/0/1] 0: Off (no wait time, lockout not cancelled) 1: On (system waits, cancels lockout if correct user ID and password are entered.
  • Page 304 System Service Mode 5415 Password Attack Permissible Number Sets the number of attempts to attack the system with random passwords to gain illegal access to the system. [0 to 100/30/1 attempt] Detect Time Sets the time limit to stop a password attack once such an attack has been detected.
  • Page 305 System Service Mode Access Attack 5417 Permissible Num Sets a limit on access attempts when an excessive number of attempts are detected for MFP features. [0 to 500/100/1] Attack Detect Time Sets the length of time for monitoring the frequency of access to MFP features.
  • Page 306 System Service Mode 5420 User Auth These settings should be done with the System Administrator. Note: These functions are enabled only after the user access feature has been enabled. Copy Determines whether certification is required before a user can use the copy applications.
  • Page 307 System Service Mode Printer Determines whether certification is required before a user can use the printer applications. [0 to 1/0/1] 0: On 1: Off 051 SDK1 [0 or 1/ 0 / 1] 0: ON. 1: OFF 061 SDK2 Determines whether certification is required before a user can use the SDK application.
  • Page 308 System Service Mode Authentication Error Code 5481 These SP codes determine how the authentication failures are displayed. System Log Disp Determines whether an error code appears in the system log after a user authentication failure occurs. [0 to 1/0/1] 0: Off 1: On Panel Disp Determines whether an error code appears on the operation panel after a user...
  • Page 309 System Service Mode PM Alarm Interval 5501 [ 0 to 9999 / 0 / 1 /step] 0: Alarm off 001 Printout 1 to 9999: Alarm goes off when the PM counter reaches the specified value (1 to 9999) x 1000. [ 0 or 1 / 1 / –...
  • Page 310 System Service Mode 128 Interval :Others 132 Interval :A3 133 Interval :A4 134 Interval :A5 141 Interval :B4 [250 to 10000 / 1000 / 1 /step] 142 Interval :B5 160 Interval :DLT 164 Interval :LG 166 Interval :LT 172 Interval :HLT 5508* Auto Call Setting Jam Remains...
  • Page 311 System Service Mode Door Open: Time [ 03 to 30 / 10 / 1 minute/step] Sets the length of time the door remains open before the machine initiates a 013* call. This setting is enabled only when SP5508 004 is set to 1. SC/Alarm Setting With @Remote in use, these SP codes can be set to issue an SC call when an 5515...
  • Page 312 System Service Mode Clears the system settings. Clears IMH data. DFU Clears MCS data. DFU Copier Clears the copy application settings. Clears the fax application settings. Printer Clears the printer application settings. Scanner Clears the scanner application settings. GWWS Delete the netfile application management files and thumbnails, and initializes the job login ID.
  • Page 313 System Service Mode R-FAX Initializes the job login ID, SmartNetMonitor for Admin, job history, and local storage file numbers. Clear DCS Setting Initializes the DCS (Delivery Control Service) settings. Clr UCS Setting Initializes the UCS (User Information Control Service) settings. MIRS Setting Initializes the MIRS (Machine Information Report Service) settings.
  • Page 314 System Service Mode Input Check 5803 "Input Check" in this chapter. Output Check 5804 "Output Check" in this chapter. Area Selection 5807* Selects the display language. 2 North America, 3 Europe, 5 Asia, 6 China 5807 1 SP5-807-001 is not cleared by SP5-801-002. NOTE: SC982 is displayed if you specify a language that is inconsistent with your local model.
  • Page 315 System Service Mode Supply Use this to input the telephone number of your supplier for consumables. Enter the number and press"StringIn" key. Press the "Clear modes" key to delete the telephone number. Sales Use this to input the telephone number of your sales agency. Enter the number and press #.
  • Page 316 System Service Mode Specifies the connect timeout interval when calling 008 RCG Connect T/O the RCG. [1 to 90 / 10 / 1 second/step] Specifies the write timeout interval when calling the 009 RCG Write Timeout RCG. [1 to 100 / 60 / 1 second/step] Specifies the read timeout interval when calling the 010 RCG Read Timeout RCG.
  • Page 317 System Service Mode HTTP Proxy Use This SP setting determines if the proxy server is used when the machine communicates with the service center. HTTP Proxy Host This SP sets the address of the proxy server used for communication between embedded RCG-N and the gateway. Use this SP to set up or display the customer proxy server address.
  • Page 318 System Service Mode HTTP Proxy Aut Pass This SP sets the HTTP proxy authentication password. The length of the password is limited to 31 characters. Any character beyond the 31st character is ignored. This name is customer information and is not printed in the SMC report.
  • Page 319 System Service Mode The storing of the certification has failed, and the GW URL is being notified of the failure of this event. The certification update request has been received from the GW URL, the GW URL was notified of the results of the update after it was completed, but a certification error has been received, and the rescue certification is being recorded.
  • Page 320 System Service Mode Firm Up Usr Conf This SP setting determines if the operator can confirm the previous version of the firmware before the firmware update execution. If the option to confirm the previous version is selected, a notification is sent to the system manager and the firmware update is done with the firmware files from the URL.
  • Page 321 System Service Mode CERT: St ExpTime Displays the start time of the period for which the current @Remote certification is enabled. CERT: End ExpTime Displays the end time of the period for which the current @Remote certification is enabled. Ins Country Select from the list the name of the country where embedded RCG-M is installed in the machine.
  • Page 322 System Service Mode Line Detect Rst Displays a number to show the result of the execution of SP5816 151. Here is a list of what the numbers mean. 0: Success 1: In progress (no result yet). Please wait. 2: Line abnormal 3: Cannot detect dial tone automatically 4: Line is disconnected 5: Insufficient electrical power supply...
  • Page 323 System Service Mode Outline Phone # The SP sets the number that switches to PSTN for the outside connection for embedded RCG-M in a system that employs a PBX (internal line). If the execution of SP5816-151 has succeeded and embedded RCG-M has connected to the external line, this SP display is completely blank.
  • Page 324 System Service Mode Ans Timing Adj When the Call Center calls out to a embedded RCG-M modem, it sends a repeating ID tone (*#1#). This SP sets the time the line remains open to send these ID tones after the number of the embedded RCG-M modem is dialed up and connected.
  • Page 325 System Service Mode Lmt Resend Cncl Normally, it is best to allow unlimited time for certification and ID2 update requests, and for the notification that the certification has been completed. However, embedded RCG-M generates charges based on transmission time for the customer, so a limit is placed upon the time allowed for these transactions.
  • Page 326 System Service Mode Instl: Condition Displays a number that indicates the status of the @Remote service device. 0: Neither the registered device by the external RCG nor embedded RCG device is set. 1: The embedded RCG device is being set. Only Box registration is completed.
  • Page 327 System Service Mode Instl: Ref Section Displays the result of the notification sent to the device from the GW URL in answer to the inquiry request. Displayed only when the result is registered at the GW URL. Instl: Rgstltn Executes Embedded RCG Registration. Instl: Rgstltn Rst Displays a number that indicates the registration result.
  • Page 328 System Service Mode certification and ID2. Attempted dial up overseas without the -2385 correct international prefix for the telephone number. -2387 Not supported at the Service Center -2389 Database out of service -2390 Program out of service -2391 Two registrations for same device Error Caused by Response from -2392...
  • Page 329 System Service Mode NVRAM Upload 5824 5824 1 "NVRAM Upload/Download" in this section. 5825 NVRAM Download 5825 1 "NVRAM Upload/Download" in this section. 5828 Network Setting Enables or disables 1284 Compatibility. 1284 Compatibility [0 or 1 / 1 / 1 / step] (Centro) 0: Disabled, 1: Enabled Enables or disables ECP Compatibility.
  • Page 330 System Service Mode Network Setting 5828 bit5: DIPRINT bit6: (Reserved) bit7: (Reserved) Enables or disables the Telnet protocol. 090 TELNET (0: OFF 1: ON) [ 0 or 1 / 1 / – ] 0: Disable, 1: Enable Enables or disables the Web operation. 091 Web (0: OFF 1: ON) [ 0 or 1 / 1 / –...
  • Page 331 System Service Mode 5828 Network Setting bits each. IPv6 Gateway Address This SP is the IPv6 gateway address referenced on Ethernet or wireless LAN (802.11b). The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16 bits each. IPv6 Stateless Auto Setting Enables/disables the stateless automatic setting for Ethernet/wireless LAN operation.
  • Page 332 System Service Mode Network Setting 5828 link page. The name length is limited to 31 characters. Web Link 1 URL Sets the URL referenced for URL1 linked to the Websys linked page. The link name is limited to 127 characters. Web Link 1 Visible Determines whether the link for URL1 is displayed on the Websys top page.
  • Page 333 System Service Mode 006 Format User Info 007 Format Rec Mail 008 Format Sed Mail 009 Format DFU data 010 Format All Log 011 Format Ridoc I/F IEEE 802.11 5840 [1 to 11 or 13 / 11 or 13 / 1 /step] Channel MAX Europe: 1 to 13, default: 13 NA/ Asia: 1 to 11, default: 11...
  • Page 334 System Service Mode Selects the WEP key. Fragment Thresh [256 to 2346 / 2346 / 1] Adjusts the fragment threshold for the IEEE802.11 card. This SP is displayed only when the IEEE802.11 card is installed. 11g CTS to Self [0 to 1 / 1 / 1] 0: Off, 1: On Determines whether the CTS self function is turned on or off.
  • Page 335 Transfer Rate Sets the speed for USB data transmission. [Full Speed] [Auto Change] Vendor ID Sets the vendor ID: Initial Setting: 0x05A Ricoh Company [0x0000 to 0xFFFF/1] DFU Product ID Sets the product ID. [0x0000 to 0xFFFF/1] DFU Device Release No.
  • Page 336 System Service Mode Delivery Server Setting 5845 Provides items for delivery server settings. FTP Port Num [ 0 to 65535 / 3670 / 1 /step] Sets the FTP port number used when image files to the Scan Router Server. Srv IP (Primary) Range: 000.000.000.000 to 255.255.255.255 Use this SP to set the Scan Router Server address.
  • Page 337 System Service Mode Deli Svr Capabty [0 to 255 / 0 / 1 /step] Bit7 = 1 Comment information exits Bit6 = 1 Direct specification of mail address possible Bit5 = 1 Mail RX confirmation setting possible Bit4 = 1 Address book automatic update Changes the capability of function exists the server that is registered...
  • Page 338 System Service Mode Svr Schm (Sec) Specifies the scheme of the secondary delivery server. Svr Port Num (Sec) Specifies the port number of the secondary delivery server. Srv URL Path (Sec) Specifies the URL path of the secondary delivery server. [ 0 or 1 / 1 / - ] Instant Trans Off 0: Disable, 1: Enable...
  • Page 339 System Service Mode Delsvr Rtry Tmer [0 to 255 / 0 / 1 /step] Sets the interval for retry attempts when the delivery server fails to acquire the delivery server address book. Delsvr Rtry Tmes [0 to 255 / 0 / 1 /step] Sets the number of retry attempts when the delivery server fails to acquire the delivery server address book.
  • Page 340 System Service Mode Clears the local address book information, 047 Ini Local Addr B including the user code. Clears the distribution address book information, 048 Ini Deli Addr B except the user code. Clears the LDAP address book information, 049 Ini LDAP Addr B except the user code.
  • Page 341 System Service Mode Use this SP to set the conditions for password entry to access the local address book. 062 Compl Opt1 Specifically, this SP limits the password entry to upper case and sets the length of the password. [0 to 32 / 0 / 1 /step] Use this SP to set the conditions for password entry to access the local address book.
  • Page 342 System Service Mode Web Service SP5848-1 sets the 4-bit switch assignment for the access control setting. 5848 Setting of 0001 has no effect on access and delivery from Scan Router. ac: Access Control 002 Ac: Repo (only Lower 4 Bits) 004 ac: UD (only Lower 4 bits) ac: For Cherry (only Lower 4 bits)
  • Page 343 System Service Mode Selects the transmit timing. [0 to 2 / 0 / 1/step] 217 Timing 0: No Transmit, 1: Transmit one by one 2: Transmit periodically Installation Date 5849 Displays or prints the installation date of the machine. The "Counter Clear Day" has been changed to "Installation 001 Display Date"...
  • Page 344 System Service Mode 5857 Debug Log Save ON/OFF 0: OFF, 1: ON Switches the debug log feature on and off. The debug log cannot be captured until this feature is switched on. Target (2: HDD 3: SD) Selects the destination where the debugging information generated by the event selected by SP5858 will be stored if an error is generated [2 to 3 /1] 2: HDD...
  • Page 345 System Service Mode Erase HDD Debug Data Erases all debug logs on the HDD Erase SD Debug Erases SD debug logs in the SD card. Turn off and on after executing this SP. Dsply-SD Space Displays the remaining space in the SD card. SD to SD Latest (Latest 4 MB) Saves the debug log (latest 4 MB) in memory to the SD card.
  • Page 346 System Service Mode Debug Log Save: SC These SPs select the content of the debugging information to be saved to the 5858 destination selected by SP5857-2. SP5858-3 stores one SC specified by number. Refer to the chapter "Trouble Shooting" for a list of SC error codes. Turns the save function on/off for SC codes generated by copier engine errors.
  • Page 347 System Service Mode 010 Key 10 5860 SMTP/POP3/IMAP4 Par Mail Rec Tout [1 to 168 / 72 / 1 hour/step] Sets the amount of time to wait before saving mail that breaks up during reception. The received mail is discarded if the remaining portion of the mail is not received during this prescribed time.
  • Page 348 System Service Mode 5866 E-mail Report [ 0 or 1 / 0 / – ] Report Validity 0: Enabled, 1: Disabled Enables or disables the E-mail alert function. Add Date Field [ 0 or 1 / 0 / – ] 0: Not add, 1: Add Adds or does not add the date field to the header of the alert mail.
  • Page 349 System Service Mode SC Auto Reboot 5875 Enables or disables the automatic reboot function when an SC error occurs. [0 or 1 / 0 / – ] 0: The machine reboots automatically when the machine issues an SC error and logs 001 Reboot Mode the SC error code.
  • Page 350 System Service Mode 5887 SD GetCounter SSP This SP saves the counter list of the machine to an SD card in the slot 3. The folder of "SD_COUNTER" must be made in an SD card for this SP. Person Info Prot Selects the protection level for logs.
  • Page 351 System Service Mode Plug & Play 5907* Selects the brand name and production name for the Plug and Play function. These names are stored in the NVRAM. When the NVRAM data is corrupted, 5907 1 select these names once again. Use the right-arrow or left-arrow key to scroll through the list of brand names.
  • Page 352 System Service Mode Device Setting The NIC and USB support features are built into the GW controller. Use this 5985 SP to enable and disable these features. In order to use the NIC and USB functions built into the controller board, these SP codes must be set to "1". [0 to 2 / 0 / 1 /step] 0: OFF, 1: ON, 2: ON: Limited When the "Function limitation"...
  • Page 353 System Service Mode 007 NIB Summary 021 Copier UP 022 Scanner SP 023 Scanner UP Engine Memory Clear 5998 001 See the section "Memory Clear" in this chapter. SM Appendix 3-81 D115/D116...

  • Page 354: Sp6-Xxx (Peripherals)

    System Service Mode SP6-XXX (Peripherals) ADF Adjustment ( "DF Image Adjustment" in the "Adjusting Copy Image 6006* Area") NOTE: Available menus depend on the machine model and its configuration. StoS/Front Regist [–5.0 to +5.0 / 0.0 / 0.1 mm/step] Adjusts the side-to-side registration for the front side of the original, for ARDF mode.
  • Page 355 System Service Mode ADF Free Run 6009 Duplex Mode Performs an ARDF free run in duplex scanning mode. Press "ON" to start; press "OFF" to stop. Simplex Mode Performs an ARDF free run at simplex scanning mode. Press "ON" to start; press "OFF"...

  • Page 356: Sp7-Xxx (Data Log)

    System Service Mode SP7-XXX (Data Log) 7001* Total Operation 001 Displays the total operation time (total drum rotation time). Total SC Counter 7401* [0 to 9999 / 0 / 1/step] 001 Displays how many times SC codes are generated. 7403* SC History 001 Latest 002 Latest 1...
  • Page 357 System Service Mode Paper Jam/Loc [0 to 9999 / 0 / 1/step] 7504* Displays the total number of the paper jams classified by timing and location. At power on Paper jam occurs at power on. Regist NoFeed: OFF Paper does not reach the registration sensor (from a paper tray). 1 Vertical SN: OFF Paper does not reach the relay sensor.
  • Page 358 System Service Mode Exit SN: OFF Paper does not reach the exit sensor. 2 Exit SN: ON Paper is caught at the exit sensor. Dup Inverter: OFF Paper does not reach the duplex inverter sensor (from the registration roller). Dup Inverter: ON Paper is caught at the duplex inverter sensor.
  • Page 359 System Service Mode [Paper Jam/ Size] Jam Counter: Paper Size 7506 006 A5 LEF 044 HLT LEF 133 A4 SEF 134 A5 SEF Displays the number of jams according to the 142 B5 SEF paper size. [ 0 to 9999 / 0 / 1 sheet/step ] 164 LG SEF 166 LT SEF 172 HLT SEF...
  • Page 360 System Service Mode A5 (S) A4 (L) LG (L) B5 (S) A5 (L) LT (L) LT (S) B4 (L) HLT (L) HLT (S) B5 (L) Others Dsply-O Jam History 7508* 001 Lastest 002 Last 1 Displays the original jam history (the most recent 10 jams). Sample Display: 003 Last 2 CODE:007...
  • Page 361 System Service Mode PM Counter 7803* 001 Paper Displays the PM counter. 7804 PM Count Reset Paper Resets the PM counter (SP7-803-001). When the program ends normally, the message "Completed" is displayed. Reset–SC/Jam 7807 Resets the SC, paper, original, and total jam counters. When the program ends normally, the message "Completed"...
  • Page 362 System Service Mode 7832* Display-Self-Diag Displays the SC codes and the number of their occurrences. Each number is in the range of 0 to 9999. [Resident Memory] 7836 Displays the contents of the memory on the controller board. Assert Info 7901 Records the location where a problem is detected in the program.
  • Page 363 System Service Mode Reset-Info Count 7992* Reset-Dev Count Clears the development counter (SP7-991-004). Reset-ID Er Count Clears the ID sensor error counter (SP7-991-005). SM Appendix 3-91 D115/D116...

  • Page 364: Sp8-Xxx (History)

    System Service Mode SP8-XXX (History) Most of the SPs in this group are prefixed with a letter that indicates the mode of operation (the mode of operation is referred to as an "application"). Before reading the Group 8 Service Table, make sure that you understand what these prefixes mean.
  • Page 365 System Service Mode Key for Abbreviations Abbreviation What it means "By", e.g. "T:Jobs/Apl" = Total Jobs "by" Application > More (2> "2 or more", 4> "4 or more" AddBook Address Book Application Black & White Black Cyan ColCr Color Create ColMode Color Mode Comb...
  • Page 366 System Service Mode Abbreviation What it means up by the number that is in excess of 10 (e.g., for an 11-page job, the counter counts up 11-10 =1) IFax Internet Fax Image Edit performed on the original with the copier GUI, e.g. ImgEdt border removal, adding stamps, page numbers, etc.
  • Page 367 System Service Mode Abbreviation What it means PrtPGS Print Pages Red (Toner Remaining). Applies to the wide format model A2 only. This machine is under development and currently not available. Remote Communication Gate Resolution Service Code (Error SC code displayed) Scan Sim, Simplex Simplex, printing on 1 side.
  • Page 368 System Service Mode SP 8 191 to 8 196 count the number of scanned sides of pages, not the number of physical pages. These counters do not count reading user stamp data, or reading color charts to adjust color. Previews done with a scanner driver are not counted. A count is done only after all images of a job have been scanned.
  • Page 369 System Service Mode ADF Org Feeds [0 to 99999999 / 0 / 1] 8 221 These SPs count the number of pages fed through the ADF for front and back side scanning. Number of front sides fed for scanning: With an ADF/ARDF that can scan both sides simultaneously, the Front side count is the same as the number of pages fed for either simplex or duplex scanning.
  • Page 370 System Service Mode 8 291 T:Scan PGS/Stamp These SPs count the number of pages stamped with the stamp in the 8 293 F:Scan PGS/Stamp ADF unit. [0 to 99999999 / 0 / 1] 8 295 S:Scan PGS/Stamp T:Scan PGS/Size [0 to 99999999 / 0 / 1] These SPs count by size the total number of pages scanned by all 8 301 applications.
  • Page 371 System Service Mode 008 LT 009 HLT 010 Full Bleed 254 Other (Standard) 255 Other (Custom) 8 381 T:Total PrtPGS These SPs count the number of pages C:Total PrtPGS 8 382 printed by the customer. The counter F:Total PrtPGS 8 383 for the application used for storing the pages increments.
  • Page 372 System Service Mode LSize PrtPGS [0 to 99999999 / 0 / 1] These SPs count pages printed on paper sizes A3/DLT and larger. 8 391 In addition to being displayed in the SMC Report, these counters are also displayed in the User Tools display on the copy machine. This SP counts the amount of paper (front/back counted as 1 page) used for Prints/Duplex...
  • Page 373 System Service Mode S:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1] 8 425 These SPs count by binding and combining, and n-Up settings the number of pages processed for printing by the scanner application. O:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1] 8 427 These SPs count by binding and combining, and n-Up settings the number of pages processed for printing by Other applications...
  • Page 374 System Service Mode Booklet Magazine Original Original Count Count Pages Pages T:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 441 These SPs count by print paper size the number of pages printed by all applications. C:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 442 These SPs count by print paper size the number of pages printed by the copy application.
  • Page 375 System Service Mode S:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 445 These SPs count by print paper size the number of pages printed by the scanner application. O:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 447 These SPs count by print paper size the number of pages printed by Other applications.
  • Page 376 System Service Mode PrtPGS/Ppr Tray [0 to 99999999 / 0 / 1] 8 451 These SPs count the number of sheets fed from each paper feed station. 001 Bypass Bypass Tray 002 Tray 1 Copier 003 Tray 2 Copier 004 Tray 3 Copier 005 Tray 4 Currently not used.
  • Page 377 System Service Mode T:PrtPGS/Ppr Type [0 to 99999999 / 0 / 1] These SPs count by paper type the number pages printed by all applications. These counters are not the same as the PM counter. The PM counter 8 461 is based on feed timing to accurately measure the service life of the feed rollers.
  • Page 378 System Service Mode T:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 521 These SPs count by finishing mode the total number of pages printed by all applications. C:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 522 These SPs count by finishing mode the total number of pages printed by the Copy application.
  • Page 379 System Service Mode If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still counted. The counts for staple finishing are based on output to the staple tray, so jam recoveries are counted. T:Counter [0 to 99999999 / 0 / 1] This SP counts the total output broken down by color output, regardless of...
  • Page 380 System Service Mode T:FAX TX PGS [0 to 99999999 / 0 / 1] 8 631 This SP counts by color mode the number of pages sent by fax to a telephone number. F:FAX TX PGS [0 to 99999999 / 0 / 1] 8 633 This SP counts by color mode the number of pages sent by fax to a telephone number.
  • Page 381 System Service Mode If a document has color and black-and-white pages mixed, the pages are counted separately as B/W or Color. At the present time, this feature is provided for the Fax application only so SP8641 and SP8643 are the same. The counts include error pages.
  • Page 382 System Service Mode T:Deliv PGS/Svr [0 to 99999999 / 0 / 1] 8 661 These SPs count by color mode the total number of pages sent to a Scan Router server by both Scan and LS applications. S:Deliv PGS/Svr [0 to 99999999 / 0 / 1] 8 665 These SPs count by color mode the total number of pages sent to a Scan Router server by the Scan application.
  • Page 383 System Service Mode Print jobs done with Web Image Monitor and Desk Top Binder are added to the count. If several documents are merged for sending, the number of pages stored are counted for the application that stored them. When several documents are sent by a Fax broadcast, the F: count is done for the number of pages sent to each destination.
  • Page 384 System Service Mode T:Scan 8 711 [0 to 99999999 / 0 / 1] PGS/Comp S:Scan [0 to 99999999 / 0 / 1] PGS/Comp 8 715 These SPs count the number of pages sent by each compression mode. -001 JPEG/JPEG2000 TIFF M/S -002 (Multi/Single) -003 PDF...
  • Page 385 System Service Mode Toner Botol Info. *BICU [0 to 99999999/ 0 / 1] 8 781 This SP counts the total number of developed images. 001 Total Toner Remain [0 to 100 / 0 / 1] This SP displays the percent of toner remaining for each color. This SP allows the user to check the toner supply at any time.
  • Page 386 System Service Mode Cvr Cnt: 21-30% *BICU [0 to 99999999/ 0 / 1] 8 871 These SPs display the number of scanned sheets on which the coverage of each color is from 21% to 30%. 001 Bk Cvr Cnt: 31%- *BICU [0 to 99999999/ 0 / 1] 8 881...
  • Page 387 System Service Mode Cvr Cnt/Total *BICU 8 921 [0 to 2147483647 / 0 / 1] 001 Coverage(%): BK These SPs display the total coverage percentage of sheets output by the machine. [0 to 99999999 / 0 / 1] 011 Covwerage/P: Bk These SPs display the total coverage pages output by the machine.
  • Page 388 System Service Mode 006 SC Total down time due to SC errors. 007 PrtJam Total down time due to paper jams during printing. 008 OrgJam Total down time due to original jams during scanning. Supply PM Unit Total down time due to toner end. AdominCounter [0 to 9999999 / 0 / 1] 8 999...

  • Page 389: Input Check (Sp5-803)

    System Service Mode 3.1.2 INPUT CHECK (SP5-803) Conducting Input Check Select SP5-803. Select the number (see the table below) corresponding to the component. Select "Execute." The copy mode is activated. The sign "01H" or "00H" is displayed (see the table below). Input Check Table Num.
  • Page 390 System Service Mode Num. Sensor/Switch Total CO Install Installed Not installed Key CO Install Installed Not installed L-Synchronization Detected Not detected DF-Cover Open S Open Closed DF-Original Set S Paper detected Not detected DF-Registration S Paper detected Not detected DF-Exit S Paper detected Not detected DF-Reverse S...

  • Page 391: Output Check (Sp5-804)

    System Service Mode 3.1.3 OUTPUT CHECK (SP5-804) Conducting Output Check To prevent mechanical or electrical damage, do not keep an electrical component on for a long time. Select SP5-804. Select the number (see the table below) corresponding to the component. Select "ON."...
  • Page 392 System Service Mode Num. Component Polygon M Polygon M/LD DF-Feed M DF-Transport M DF-Feed CL DF-Gate SOL (Junction Gate Solenoid) Fusing SOL When checking Fan Motor High (005) or Fan Motor Low (006) note the following: These motors may not respond when the fusing temperature is high. Selecting "ON"...

  • Page 393: Printer Service Mode

    System Service Mode 3.1.4 PRINTER SERVICE MODE Service Mode Table 1001 Bit Switch 001 Bit Switch 1 bit 0 bit 1 bit 2 bit 3 0: Disable 1: Enable No I/O Timeout Enables/Disables MFP I/O Timeouts. Enabled: The MFP I/O Timeout setting will have no affect.
  • Page 394 System Service Mode 1001 Bit Switch 002 Bit Switch 2 bit 0 bit 1 bit 2 Applying a collate Type Shift Normal Collate Collate A collation type (shift or normal) will be applied to all jobs that do not already have a 'Collate Type' configured. If #5-0 is enabled, this Bit Switch has no effect.
  • Page 395 System Service Mode 1001 Bit Switch 003 Bit Switch 3 bit 0 bit 1 bit 2 [PCL5e/c]: Legacy HP compatibility 0: Disable 1: Enable Enabled: Uses the same left margin as older HP models such as HP4000/HP8000. In other words, the left margin defined in the job (usually "<ESC>*r0A") will be changed to "<ESC>*r1A"...
  • Page 396 System Service Mode Rev. 4/28/2011 bit 2 bit 3 [PS] PS Criteria Pattern3 Pattern1 Change the number of PS criterion used by the PS interpreter to determine whether a job is PS data or not. Pattern3: includes most PS commands. Pattern1: A small number of PS tags and headers bit 4 Increase max number of the stored jobs...
  • Page 397 System Service Mode Rev. 4/28/2011 ⇒ 1001 Bit Switch 006 Bit Switch 6 bit 7 Timing of the PJL Status ReadBack (JOB END) when printing multiple collated copies. Disabled Enable This bitsw determines the timing of the PJL USTATUS JOB END sent when multiple collated copies are being printed.

  • Page 398: Sp Modes Related To Printer Controller

    System Service Mode SP Modes Related to Printer Controller The following SP modes are located in the copier SP mode. Refer to section 5.1 of the main unit service manual. SP No. Description Function and Setting Resets data for process control and all software counters, and returns all modes and adjustments to 5801 Memory All Clear...

  • Page 399: Scanner Program Mode Table

    System Service Mode 3.1.5 SCANNER PROGRAM MODE TABLE Service Table Key Notation What it means Example: [-9 to +9 / +3.0 / 0.1 mm step]. The setting can be adjusted [range / default / in the range ±9, value reset to +3.0 after an NVRAM reset, and the step] value can be changed in 0.1 mm steps with each key press.
  • Page 400 System Service Mode Clears or does not clear a user information after a job. 1012 User Info Release [0 or 1 / 1 / - ] 0: Not clear, 1: Clear Display or not display a "Scan To Multi Media" function.
  • Page 401 System Service Mode Comp4: 5-95 [5 to 95 / 80 /1/step] (Highest I-Qual) Comp5: 5-95 [5 to 95 / 95 /1/step] (Lowest I-Qual) For the settings of the image quality, see the copier SP-mode table. SM Appendix 3-129 D115/D116...
  • Page 403 APPENDIX: FAX TROUBLESHOOTING GUIDE R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 405: Appendix: Fax Troubleshooting Guide

    Fax Error Codes 4. APPENDIX: FAX TROUBLESHOOTING GUIDE 4.1 FAX ERROR CODES If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.
  • Page 406 Fax Error Codes Code Meaning Suggested Cause/Action Mode Check the line connection. Try adjusting the tx level and/or cable Modem training fails even equalizer. 0-05 G3 shifts down to 2400 Replace the FCU. bps. Check for line problems. Cross reference See error code 0-04.
  • Page 407 Fax Error Codes Check the line connection. Replace the NCU or FCU. The other end may have jammed, or run out of paper or memory space. Try adjusting the tx level and/or cable equalizer settings. The other end sent RTN or The other end may have a defective PIN after receiving a page, 0-08...
  • Page 408 Fax Error Codes Check the line connection. Replace the NCU or FCU. Try adjusting the tx level and/or cable CFR or FTT not detected equalizer settings. after modem training in The other end may have disconnected, or it 0-16 confidential or transfer may be defective;...
  • Page 409 Fax Error Codes Check the line connection. Replace the NCU or FCU. The signal from the other Defective remote terminal. end was interrupted for Check for line noise or other line problems. 0-22 more than the acceptable Try adjusting the acceptable modem carrier modem carrier drop time drop time.
  • Page 410 Fax Error Codes The data reception (not Check the line connection. 0-33 ECM) is not completed The other terminal may have a defective within 10 minutes. modem/NCU/FCU. Polarity changed during Check the line connection. 0-52 communication Retry communication. FCU does not detect the FCU firmware or board defective.
  • Page 411 Fax Error Codes The calling terminal fell The called terminal could not detect a CM due back to T.30 mode, to noise, etc. 0-76 because it could not detect Check the line connection and condition. a JM in response to CM Try making a call to another V.8/V.34 fax.
  • Page 412 Fax Error Codes The line was disconnected The signal did not stop within 10 s. due to abnormal signaling 0-84 Turn off the machine, then turn it back on. in V.34 phase 4 – control If the same error is frequent, replace the FCU. channel start-up.
  • Page 413 Fax Error Codes JBIG compression or 2-23 Turn off the machine, then turn it back on. reconstruction error 2-24 JBIG ASIC error Turn off the machine, then turn it back on. JBIG data reconstruction 2-25 error (BIH error) JBIG data reconstruction 2-26 JBIG data error error (Float marker error)
  • Page 414 Fax Error Codes Communication failed because of an ID Code Get the ID Codes the same and/or the CSIs mismatch (Closed programmed correctly, then resend. 4-10 Network) or Tel. No./CSI The machine at the other end may be mismatch (Protection defective.
  • Page 415 Fax Error Codes Check the line connection. Check for a bad line or defective remote G3 ECM - facsimile data terminal. frame not received within 6-05 Replace the FCU. 18 s of CFR, but there was Try adjusting the rx cable equalizer no line fail Cross reference Rx cable equalizer - G3 Switch 07 (PSTN)
  • Page 416 Fax Error Codes Double registration of the SIP user name. SIP user name registration 13-17 Capacity for user-name registration in the SIP error server is not sufficient. Incorrect initial setting for the SIP server. 13-18 SIP server access error Defective SIP server. The input password for the authentication SIP authentication 13-24...
  • Page 417 Fax Error Codes Failed to access the SMTP server because the access is denied. SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
  • Page 418 Fax Error Codes The designated user does not exist. The designated user does not exist on the User Not Found on SMTP 14-06 SMTP server. Server (551) The designated address is not for use with direct SMTP sending. Failed to access the SMTP server because the transmission failed.
  • Page 419 Fax Error Codes Update the software because of the defective 14-14 Security Locked File Error software. The transmitting a mail is interrupted via DCS due to the incorrect data. 14-15 Mail Data Error Update the software because of the defective software.
  • Page 420 Fax Error Codes Cancelled the Mail Due to Error detected with NFAX and send was 14-32 Error Detected by NFAX cancelled due to a software error. Neither the mail address of the machine nor No Mail Address For the 14-33 the mail address of the network administrator Machine is registered.
  • Page 421 Fax Error Codes At startup, the system detected that the IP POP3/IMAP4 Server Not 15-01 address of the POP3/IMAP4 server has not Registered been registered in the machine. POP3/IMAP4 Mail Account The POP3/IMAP4 mail account has not been 15-02 Information Not Registered registered.
  • Page 422 Fax Error Codes May occur during manual receiving only 15-17 Receive Timeout because the network is not operating correctly. 15-18 Incomplete Mail Received Only one portion of the mail was received. Final Destination for The format of the final destination for the 15-31 Transfer Request transfer request was incorrect.
  • Page 423 Fax Error Codes Could not receive transmission due to: Resolution error Image of resolution greater than 200 dpi without extended memory. TIFF File Compatibility Resolution is not supported. 15-62 Error Page size error The page size was larger than A3. Compression error File was compressed with other than MH, MR, or MMR.
  • Page 424 Fax Error Codes Could not receive the transmission because the destination buffer is full and the destination 15-80 Mail Job Task Read Error could not be created (this error may occur when receiving a transfer request or a request for notification of reception). Could not repeat receive the transmission because the destination buffer is full and the Repeated Destination...
  • Page 425 Fax Error Codes Divide the original into more than one page. Original length exceeded Check the resolution used for scanning. Lower 22-00 the maximum scan length the scan resolution if possible. Add optional page memory. Wait for the files in the queue to be sent. Delete unnecessary files from memory.

  • Page 426: Ifax Troubleshooting

    IFAX Troubleshooting 4.2 IFAX TROUBLESHOOTING Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Item Action [Remarks] Route Check that the LAN cable is connected to 1. Connection with the machine.
  • Page 427 IFAX Troubleshooting Communication Item Action [Remarks] Route Check the LAN parameters Check if there is an IP address conflict Between machine LAN settings in the with other PCs. and e-mail server machine [Use the “Network” function in the User Tools. If there is an IP address conflict, inform the administrator.] Make sure that the machine can log into...
  • Page 428 IFAX Troubleshooting Communication Item Action [Remarks] Route number as the destination. The machine receives the returned e-mail if the communication is performed successfully.] Make sure that the e-mail address is 3. Destination actually used. e-mail address Check that the e-mail address contains no incorrect characters such as spaces.

  • Page 429: Ip-Fax Troubleshooting

    IP-Fax Troubleshooting 4.3 IP-FAX TROUBLESHOOTING 4.3.1 IP-FAX TRANSMISSION Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name. Cannot breach the firewall. Send by Firewall/NAT is installed? using another method (Fax, Internet Fax)
  • Page 430 IP-Fax Troubleshooting Request the network administrator to increase the bandwidth. Raise the delay level. 11 Network bandwidth too narrow? IPFAX SW 01 Bit 0 to 3 IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to Check whether the remote fax 12 Remote fax cancelled transmission? cancelled the transmission.

  • Page 431: Cannot Send Via Voip Gateway

    IP-Fax Troubleshooting Cannot send via VoIP Gateway Check Point Action LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator. VoIP Gateway power switched on? Contact the network administrator. Is the IP address/host name of the Check the IP address/host name.

  • Page 432: Cannot Send By Alias Fax Number

    IP-Fax Troubleshooting Cannot send by Alias Fax number. Check Point Action LAN cable connected? Check the LAN cable connection. Confirm the Alias of the remote fax. Number of specified Alias fax correct? Error Code: 13-14 Cannot breach the firewall. Send by Firewall/NAT installed? using another method (Fax, Internet Fax)

  • Page 433: Ip-Fax Reception

    Request the sender to check the port required)? number. Contact the network administrator. DNS server registered when host name The sender machine displays this specified on sender side? error code if the sender fax is a Ricoh model. SM Appendix 4-29 D115/D116...

  • Page 434: Cannot Receive By Voip Gateway

    IP-Fax Troubleshooting Request the system administrator to increase the bandwidth. Network bandwidth too narrow? Lower the start modem reception baud rate on the receiving side. IPFAX SW06 Check whether the remote fax cancelled Remote fax cancelled transmission? the transmission. Cannot receive by VoIP Gateway. Check Point Action LAN cable connected?

  • Page 435: Cannot Receive By Alias Fax Number

    Contact the network administrator. Gatekeeper installed correctly? The sender machine displays this error code when the sender fax is a Ricoh model. Contact the network administrator. Power to Gatekeeper switched on? The sender machine displays this error code when the sender fax is a Ricoh model.
  • Page 436 Check whether the remote fax cancelled 11 Remote fax cancelled transmission? the transmission. Contact the network administrator. 12 Local fax registered in Gatekeeper? The sender machine displays this error code when the sender fax is a Ricoh model. D115/D116 4-32 SM Appendix...
  • Page 437 APPENDIX: FAX SERVICE PROGRAM R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...

  • Page 439: Appendix: Fax Service Program

    System Service Mode 5. APPENDIX: FAX SERVICE PROGRAM 5.1 SYSTEM SERVICE MODE 5.1.1 SP1-XXX (BIT SWITCHES) "Bit Switches" Mode No. Function System Switch Change the bit switches for system settings for the 001 – 032 00 – 1F fax option "Bit Switches") Ifax Switch Change the bit switches for internet fax settings for...

  • Page 440: Sp2-Xxx (Ram Data)

    System Service Mode IP fax Switch Change the bit switches for optional IP fax 001 – 016 00 – 0F parameters "Bit Switches") 5.1.2 SP2-XXX (RAM DATA) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. "Service RAM Addresses") Memory Dump G3-1 Memory...

  • Page 441: Sp3-Xxx (Tel Line Settings)

    System Service Mode 5.1.3 SP3-XXX (TEL LINE SETTINGS) Mode No. Function Service Station Fax Number Enter the fax number of the service station. Serial Number Enter the fax unit’s serial number. PSTN-1 Port Settings Select the line type setting for the G3-1 line. If Select Line the machine is installed on a PABX line, select “PABX”, “PABX(GND)”...

  • Page 442: Sp4-Xxx (Rom Versions)

    System Service Mode FAX SW 001 – 032 00 – 1F 5.1.4 SP4-XXX (ROM VERSIONS) Mode No. Function 002 – 007 FCU ROM Version Displays the FCU ROM version. 002 – 065 Error Codes Displays the latest 64 fax error codes. 002 –...

  • Page 443: Sp5-Xxx (Initializing)

    System Service Mode 5.1.5 SP5-XXX (INITIALIZING) Mode No. Function Initialize SRAM Initializes the bit switches and user parameters, user data in the SRAM, files in the SAF memory, and clock. Erase All Files Erases all files stored in the SAF memory. Reset Bit Switches Resets the bit switches and user parameters.

  • Page 444: Sp6-Xxx (Reports)

    System Service Mode 5.1.6 SP6-XXX (REPORTS) Mode No. Function System Parameter List Touch the “ON” button to print the system parameter list. Service Monitor Touch the “ON” button to print the service monitor report. G3 Protocol Dump List G3-1 (All Prints the protocol dump list of all Communications) communications for the G3-1 line.
  • Page 445 System Service Mode Log List Print out All log files Printer SC/TRAP Stored Decompression Scanner JOB/SAF These log print out functions are for designer use only. Reconstruction JBIG G3CCU Fax Job Scanner Condition IP Protocol Dump List Prints the protocol dump list of all All Communications communications for the IP fax line.

  • Page 446: Sp7-Xxx (Test Modes)

    System Service Mode 5.1.7 SP7-XXX (TEST MODES) These are the test modes for PTT approval. Function G3-1 Modem Tests G3-1 DTMF Tests Ringer Test G3-1 V34 (S2400baud) G3-1 V34 (S2800baud) G3-1 V34 (S3000baud) G3-1 V34 (S3200baud) G3-1 V34 (S3429baud) Message Test D115/D116 SM Appendix...

  • Page 447: Bit Switches

    Bit Switches 5.2 BIT SWITCHES Do not adjust a bit switch or use a setting that is described as “Not used”, as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
  • Page 448 Bit Switches EQM and rx level are fixed at “FFFF” in tx mode. The seventh and eighth numbers are fixed at “00” for transmission records and ECM reception records. Rx level calculation Example: 0000 // 32 V34 // 288/264 // L 01 00 03 04 The four-digit hexadecimal value (N) after “L”...
  • Page 449 Bit Switches System Switch 02 [SP No. 1-101-003] FUNCTION COMMENTS 0-1 Not used Do not change these settings. Force after transmission stall With this setting on, the machine resets itself 0: Off automatically if a transmission stalls and fails to 1: On complete the job.
  • Page 450 Bit Switches System Switch 04 [SP No. 1-101-005] FUNCTION COMMENTS 0-2 Not used Do not change these settings. 1: Each Quick/Speed dial number on the list is Printing dedicated tx printed with the dedicated tx parameters (10 bytes parameters on Quick/Speed each).
  • Page 451 Bit Switches Printing of the error code on the error report 1: Error codes are printed on the error reports. 0: No 1: Yes Not used Do not change this setting. 1: A power failure report will be automatically Power failure report printed after the power is switched on if a fax 0: Disabled 1: Enabled message disappeared from the memory when the...
  • Page 452 Bit Switches System Switch 0A [SP No. 1-101-011] FUNCTION COMMENTS Not used Do not change these settings. Dialing on the ten-key pad 0: Prevents dialing from the ten-key pad while the when the external external telephone is off-hook. Use this setting telephone is off-hook when the external telephone is not by the 0: Disabled 1: Enabled...
  • Page 453 Bit Switches this setting. 4-7 Not used Do not change these settings. System Switch 0F [SP No. 1-101-016] FUNCTION COMMENTS Country/area code for functional settings (Hex) 00: France 11: USA 01: Germany 12: Asia 02: UK 13: Japan 03: Italy 14: Hong Kong 04: Austria 15: South Africa...
  • Page 454 Bit Switches System Switch 10 [SP No. 1-101-017] FUNCTION COMMENTS Threshold = N x 128 KB + 256 KB Threshold memory level for N can be between 00 - FF(H) parallel memory transmission Default setting: 02(H) = 512 KB System Switch 11 [SP No. 1-101-018] FUNCTION COMMENTS TTI printing position...
  • Page 455 Bit Switches System Switch 15 [SP No. 1-101-022] FUNCTION COMMENTS Not used Do not change the settings. Going into the Energy Saver 1: The machine will restart from the Energy Saver mode automatically mode quickly, because the +5V power supply is 0: Enabled active even in the Energy Saver mode.
  • Page 456 Bit Switches System Switch 17 - Not used (do not change these settings) System Switch 18 - Not used (do not change these settings) System Switch 19 [SP No. 1-101-026] FUNCTION COMMENTS Not used Do not change the settings. 1: If the customer frequently wishes to transmit a Special Original mode form or letterhead which has a colored or printed 0: Disabled...
  • Page 457 Bit Switches This setting determines the desirable scanning Image Quality in Special image quality when the special original mode is Original mode selected with the operation panel. Bit 6 Bit 5 Bit 4 Mode Text Text/ Sharp Photo/ Diffusion Photo/ Dithering Dropout color Do not change these settings.
  • Page 458 Bit Switches Do not change these settings. Not used System Switch 1E [SP No. 1-101-031] FUNCTION COMMENTS 0: When this switch is on and the journal history becomes full, the next report prints. If the journal history is not deleted, the next transmission cannot be received.
  • Page 459 Bit Switches If authorized reception is enabled but the user has stored no acceptable sender RTIs or CSIs, the Action when authorized machine will not be able to receive any fax reception is enabled but messages. authorized RTIs/CSIs are not If the customer wishes to receive messages from yet programmed any sender that includes an RTI or CSI, and to...

  • Page 460: I-Fax Switches

    Bit Switches 0: When the fax unit detects a fax SC code other than SC1201 and SC1207, the fax unit Action when a fax SC has automatically resets itself. occurred 1: When the fax unit detects any fax SC code, the 0: Automatic reset fax unit stops.
  • Page 461 Bit Switches mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to “1”), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters. Unlike G3 fax transmissions which can negotiate between sender and receiver to determine the setting, mail cannot negotiate between terminals;...
  • Page 462 Bit Switches I-fax Switch 02 [SP No. 1-102-003] FUNCTION COMMENTS RX Text Mail Header Processing This setting determines whether the header information is printed with text e-mails when they are received. 0: Prints only text mail. 1: Prints mail header information attached to text mail. When a text mail is received with this switch On (1), the “From”...
  • Page 463 Bit Switches 11: Reserved A mail requesting a Return Receipt sent from an IFAX with this switch set to “00” (for “dispatched”) received by Microsoft Outlook 2000 may cause an error. If any setting other than “displayed” (01) causes a problem, change the setting to “01” to enable normal sending of the Return Receipt.
  • Page 464 Bit Switches I-fax Switch 04 [SP No. 1-102-005] FUNCTION COMMENTS Subject for Delivery TX/Memory Transfer This setting determines whether the RTI/CSI registered on this machine or the RTI/CSI of the originator is used in the subject lines of transferred documents. 0: Puts the RTI/CSI of the originator in the Subject line.
  • Page 465 Bit Switches I-fax Switch 05 [SP No. 1-102-006] FUNCTION COMMENTS Mail Addresses of SMTP Broadcast Recipients Determines whether the e-mail addresses of the destinations that receive transmissions broadcasted using SMTP protocol are recorded in the Journal. For example: "1st destination + Total number of destinations: 9" in the Journal indicates a broadcast to 9 destinations.
  • Page 466 Bit Switches I-fax Switch 08 [SP No. 1-102-009] FUNCTION COMMENTS Memory Threshold for POP Mail Reception This setting determines the amount of SAF (Store and Forward) memory. (SAF stores fax messages to send later for transmission to more than one location, and also holds incoming messages if they cannot be printed.) When the amount of SAF memory available falls below this setting, mail can no longer be received;...
  • Page 467 Bit Switches FUNCTION COMMENTS Delivery Method for SMTP RX Files This setting determines whether files received with SMTP protocol are delivered or output immediately. 0: Off. Files received via SMTP are output immediately without delivery. 1: On. Files received via SMTP are delivered immediately to their destinations. 1-7 Not used SM Appendix 5-29...

  • Page 468: Printer Switches

    Bit Switches 5.2.3 PRINTER SWITCHES Printer Switch 00 [SP No. 1-103-001] FUNCTION COMMENTS 0: If a 2 page RX transmission is split, [*] is printed in the bottom right corner of the 1st page and only a [2] is printed in the upper right corner of the 2nd page.
  • Page 469 Bit Switches Printer Switch 01 - Not used (do not change the settings) [SP No. 1-103-002] Printer Switch 02 [SP No. 1-103-003] FUNCTION COMMENTS 1st paper feed station usage 0: The paper feed station can be used to print fax for fax printing messages and reports.
  • Page 470 Bit Switches Page separation threshold (with reduction disabled with switch 03-0 above). Page separation setting when For example, if this setting is set to "10", and A4 is sub scan compression is the selected paper size: forbidden If the received document is 10 mm or less longer 00-0F (0-15 mm: Hex) than A4, then the 10 mm are cut and only 1 page Default: 6 mm...
  • Page 471 Bit Switches Do not change the setting. Not used. Printer Switch 05 - Not used (do not change the settings) Printer Switch 06 [SP No. 1-103-007] FUNCTION COMMENTS Printing while a paper cassette is pulled out, when the Just Size Printing feature is enabled.
  • Page 472 Bit Switches Printer Switch 08 - Not used (do not change the settings) [SP No. 1-103-009] Printer Switch 09 - Not used (do not change the settings) [SP No. 1-103-010] Printer Switch 0A - Not used (do not change the settings) [SP No. 1-103-011] Printer Switch 0B - Not used (do not change the settings) [SP No.
  • Page 473 Bit Switches sub-scan only Refer to Detailed Section Descriptions for Bit 4: 1, Bit 3: 0 = Same size more on this feature. Bit 4: 1, Bit 3: 1 = Not used Not used Do not change the settings. 0: When page separation has taken place, Equalizing the reduction ratio all the pages are reduced with the same among separated pages...

  • Page 474: Communication Switches

    Bit Switches 5.2.4 COMMUNICATION SWITCHES Communication Switch 00 [SP No. 1-104-001] FUNCTION COMMENTS Compression modes available in receive mode Bit 1: 0 Bit 0: 0 = MH only These bits determine the compression capabilities Bit 1: 0 Bit 0: 1 = MH/MR to be declared in phase B (handshaking) of the Bit 1: 1 Bit 0: 0 = MH/MR/MMR T.30 protocol.
  • Page 475 Bit Switches Communication Switch 01 [SP No. 1-104-002] FUNCTION COMMENTS If this bit is set to 0, ECM is switched off for all communications. 0: Off 1: On In addition, V.8 protocol and JBIG compression are switched off automatically. 1-5 Not used Do not change the setting.
  • Page 476 Bit Switches Treatment of pages received with errors during G3 reception 0: Pages received with errors are not printed. 0: Deleted from memory without printing 1: Printed 0: The next page will be sent even if RTN or PIN is Hang-up decision when a received.
  • Page 477 Bit Switches Communication Switch 09 [SP No. 1-104-010] FUNCTION COMMENTS Adjusts the interval of the I-fax dialing. The interval of I-fax dialing is calculated by 0-7 I-Fax dial interval setting following formula. [Interval time = specified value with this switch x 2 sec] Communication Switch 0A [SP No.
  • Page 478 Bit Switches Communication Switch 0D [SP No. 1-104-014] FUNCTION COMMENTS 00 to FF (Hex), unit = 4 kbytes (e.g., 06(H) = 24 kbytes) One page is about 24 kbytes. The available memory The machine refers to this setting before each fax threshold, below which ringing reception.
  • Page 479 Bit Switches Communication Switch 11 – Not used (do not change the settings.) Communication Switch 12 [SP No. 1-104-019] FUNCTION COMMENTS Memory transmission: Interval between dialing attempts to 01 – FF (Hex) minutes the same destination Communication Switch 13 – Not used (do not change the settings.) Communication Switch 14 [SP No.
  • Page 480 Bit Switches Available unit of resolution in which fax messages are For the best performance, do not change the received factory settings. Bit 7: 0, Bit 6: 0 = mm The setting determined by these bits is informed to Bit 7: 0, Bit 6: 1 = inch the transmitting terminal in the pre-message Bit 7: 1, Bit 6: 0 = mm and inch protocol exchange (in the DIS/NSF frames).
  • Page 481 Bit Switches Communication Switch 1C [SP No. 1-104-029] FUNCTION COMMENTS Refer to communication switch 1B. Extension access code (8 and Example: If “8” is the PSTN access code, set bit 0 9) to turn V.8 protocol On/Off to 1. When the machine detects “8” as the first 0: On dialed number, it automatically disables V.8 1: Off...

  • Page 482: G3-1 Switches

    Bit Switches 5.2.5 G3-1 SWITCHES G3 Switch 00 [SP No. 1-105-001] FUNCTION COMMENTS Monitor speaker during (0, 0): The monitor speaker is disabled all through communication (tx and rx) the communication. Bit 1: 0, Bit 0: 0 = Disabled (0, 1): The monitor speaker is on up to phase B in Bit 1: 0, Bit 0: 1 = Up to Phase the T.30 protocol.
  • Page 483 Bit Switches Do not change the setting. Not used G3 Switch 02 [SP No. 1-105-003] FUNCTION COMMENTS Change this bit to 1 only when the other end can G3 protocol mode used only communicate with machines that send 0: Standard and non-standard T.30-standard frames only.
  • Page 484 Bit Switches ECM frame size 0: 256 bytes Keep this bit at “0” in most cases. 1: 64 bytes 0: When using ECM in non-standard (NSF/NSS) mode, the machine sends a CTC to drop back the modem rate after receiving a PPR, if the following condition is met in communications at 14.4, 12.0, 9.6, and 7.2 kbps.
  • Page 485 Bit Switches G3 Switch 04 [SP No. 1-105-005] FUNCTION COMMENTS Training error detection 0 - F (Hex); 0 - 15 bits threshold If the number of error bits in the received TCF is below this threshold, the machine informs the sender that training has succeeded.
  • Page 486 Bit Switches 33.6k Other settings - Not used Initial modem type for 9.6 k or 7.2 kbps. These bits set the initial modem type for 9.6 and Bit 5: 0, Bit 4: 0 = V.29 7.2 kbps, if the initial modem rate is set at these Bit 5: 0, Bit 4: 1 = V.17 speeds.
  • Page 487 Bit Switches 31.2k 33.6k Other settings - Not used Modem types available for reception Bit 7 Bit 6 Bit 5 Bit 4 Setting V.27ter V.27ter, The setting of these bits is used to V.29 inform the transmitting terminal of the V.27ter, available modem type for the machine V.29, V.33...
  • Page 488 Bit Switches G3 Switch 07 [SP No. 1-105-008] FUNCTION COMMENTS Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange. PSTN cable equalizer Use the dedicated transmission parameters for (tx mode: Internal) specific receivers.
  • Page 489 Bit Switches 0: This uses the fixed table in the ROM for dial tone Parameter selection for dial detection. tone detection 1: This uses the specific parameter adjusted with 0: Normal parameter SRAM (69ECBEH - 69ECDEH). Select this if the dial 1: Specific parameter tone cannot be detected when the "Normal parameter: 0"...
  • Page 490 Bit Switches This bit set the maximum interval between EOL Maximum allowable frame (end-of-line) signals and the maximum interval interval during image data between ECM frames from the other end. reception. Try using a longer setting if error code 0-21 is 0: 5 s 1: 13 s frequent.
  • Page 491 Bit Switches G3 Switch 0F [SP No. 1-105-016] FUNCTION COMMENTS Alarm when an error occurred in Phase C or later If the customer wants to hear an alarm after each 0: Disabled error communication, change this bit to “1”. 1: Enabled Alarm when the handset is off-hook at the end of If the customer wants to hear an alarm if the...

  • Page 492: Ip Fax Switches

    Bit Switches 5.2.6 IP FAX SWITCHES IP Fax Switch 00 [SP No. 1-111-001] FUNCTION COMMENTS Do not change this setting. Not used IP Fax Transport Selects TCP or UDP protocol for IP-Fax 0: TCP, 1: UDP IP Fax single port selection Selects single data port.
  • Page 493 Bit Switches IP-Fax Switch 01 FUNCTION COMMENTS Select IP FAX Delay Level Raise the level by selecting a higher setting if too many transmission errors are occurring Bit3 Bit2 Bit1 Bit0 Setting on the network. If TCP/UDP is enabled on the network, raise Level 0 this setting on the T.30 machine.
  • Page 494 Bit Switches IP Fax transmission speed setting Selects the transmit speed for IP Fax 0: Modem speed communication. 1: No limitation This bit switch sets the transport that has SIP transport setting priority for receiving IP Fax data. 0: TCP This function is activated only when the 1: UDP sender has both TCP and UDP.
  • Page 495 Bit Switches IP Fax Switch 03 [SP No. 1-111-004] FUNCTION COMMENTS Effective field limitation for G3 Limits the effective field for standard G3 standard function information function information. 0: OFF, 1: 4byte (DIS) Switching between G3 standard and G3 non standard Enables/disables switching between G3 0: Enable switching standard and G3 non-standard.
  • Page 496 Bit Switches IP Fax Switch 04 [SP No. 1-111-005] FUNCTION COMMENTS Sets the TCF error threshold level. TCF error threshold [00 to 0f] The default is "1111" (0fH). Do not change these settings. Not used IP Fax Switch 05 [SP No. 1-111-006] FUNCTION COMMENTS Modem bit rate setting for transmission...
  • Page 497 Bit Switches 28.8 Kbps 31.2 Kbps 33.6 Kbps Modem setting for transmission Sets the modem for transmission. The default is "00" (V29). Bit 5: 0, Bit 4: 0 = V29 Bit 5: 0, Bit 4: 1 = V17 Bit 5: 1, Bit 4: 0 = V34* Bit 5: 1, Bit 4: 1 = Not used *V34 is not supported for IP-Fax communication.
  • Page 498 Bit Switches 24.0 Kbps 26.4 Kbps 28.8 Kbps 31.2 Kbps 33.6 Kbps Modem setting for reception Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 V27ter V27ter, V29 V27ter, V29, V33 (invalid) V27ter, V29, V17...
  • Page 499 Bit Switches Hang up setting at DIS reception disabled Sets whether the machine disconnects after 0: No hang up DIS reception. 1: Hang up after transmitting DCN Number of times for training Selects the number of times training is done 0: 1 time, 1: 2 times at the same bit rate.
  • Page 500 Bit Switches Adjusts the fail safe timer. This timer sets the T0 timer adjustment interval between "setup" data transmission Bit 5: 0, Bit 4: 0 = 75 sec and T.38 phase decision. If your destination Bit 5: 0, Bit 4: 1 = 120 sec return is late on the network or G3 fax return Bit 5: 1, Bit 4: 0 = 180 sec is late, adjust the longer interval timer.
  • Page 501 NCU Parameters 5.3 NCU PARAMETERS The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103);...
  • Page 502 NCU Parameters Address Function Portugal Greece Holland Hungary Spain Czech Israel Poland Address Function Unit Remarks 680501 Line current detection time Line current detection is disabled. 680502 Line current wait time 20 ms Line current is not detected if 680501 680503 Line current drop detect time contains FF.
  • Page 503 NCU Parameters Address Function Unit Remarks 68050E PSTN wait interval (HIGH) PSTN ring-back tone detection Detection is disabled if 68050F 20 ms time this contains FF. PSTN ring-back tone off detection 680510 20 ms time PSTN detection time for silent 680511 period after ring-back tone 20 ms...
  • Page 504 NCU Parameters Address Function Unit Remarks 68051C PABX dial tone reset time (LOW) the machine pauses for the pause time (680520 / 68051D PABX dial tone reset time (HIGH) 680521). PABX dial tone continuous tone 68051E time PABX dial tone permissible drop 68051F time 680520...
  • Page 505 NCU Parameters Address Function Unit Remarks 68052C Busy tone ON time: range 2 68052D Busy tone OFF time: range 2 68052E Busy tone ON time: range 3 68052F Busy tone OFF time: range 3 680530 Busy tone ON time: range 4 20 ms 680531 Busy tone OFF time: range 4...
  • Page 506 NCU Parameters Address Function Unit Remarks International dial tone reset time Belgium: See Note 2. 68053A (HIGH) International dial tone continuous 68053B tone time International dial tone permissible 68053C drop time International dial wait interval 68053D (LOW) International dial wait interval 68053E (HIGH) Country dial tone upper frequency...
  • Page 507 NCU Parameters Address Function Unit Remarks 680549 Country dial wait interval (HIGH) Time between opening or closing See Notes 3, 6 and 8. 68054A the DO relay and opening the 1 ms SP2-103-012 OHDI relay (parameter 11). See Note 3. 68054B Break time for pulse dialing 1 ms...
  • Page 508 NCU Parameters Address Function Unit Remarks low frequency tone in DTMF The setting must be less signals than –5dBm, and should not exceed the setting at 680552h above. See Note 5. SP2-103-022 PSTN: DTMF tone attenuation -N x 0.5 680554 (parameter 21).
  • Page 509 NCU Parameters Address Function Unit Remarks stored in address 68054F is used. Do not set a number more than 7 in the UK. Bit 7: 0, Bit 6: 0, Bit 5: 0 = -25.0 dBm Bit 7: 0, Bit 6: 0, Bit 5: 1 = -35.0 dBm Progress tone detection level, and Bit 7: 0, Bit 6: 1, Bit 5: 0 = -30.0 dBm 68055E...
  • Page 510 NCU Parameters Address Function Unit Remarks See Note 4. Minimum required length of the 680577 20 ms SP2-103-008 first ring (parameter 07). Minimum required length of the SP2-103-009 680578 20 ms second and subsequent rings (parameter 08). Ringing signal detection reset time SP2-103-010 680579 (LOW)
  • Page 511 NCU Parameters Address Function Unit Remarks Acceptable CED detection detection is disabled. 6805A2 frequency upper limit (low byte) Acceptable CED detection 6805A3 If both addresses frequency lower limit (high byte) BCD (Hz) contain FF(H), tone Acceptable CED detection detection is disabled. 6805A4 frequency lower limit (low byte) 20 ms ±...
  • Page 512 NCU Parameters Address Function Unit Remarks Acceptable AI short protocol tone 6805B0 (800Hz) detection frequency upper limit (low byte) Acceptable AI short protocol tone 6805B1 (800Hz) detection frequency lower If both addresses limit (high byte) Hz(BCD) contain FF(H), tone Acceptable AI short protocol tone detection is disabled.
  • Page 513 NCU Parameters Address Function Unit Remarks 6805C8 to Do not change the Not used 6805D9 settings. 6805DA T.30 T1 timer 1: Maximum wait time for post message (EOP/EOM/MPS) can 6805E0 bit Maximum wait time for post 0: 12 s be changed to 30 s. message 1: 30 s Change this bit to "1"...
  • Page 514 NCU Parameters If bit 0 or bit 2 is set to 1, the functions of the following RAM addresses are changed. 680508 (if bit 0 = 1) or 680538 (if bit 2 = 1): tolerance for on or off state duration (%), and number of cycles required for detection, coded as in address 680533.

  • Page 515: Dedicated Transmission Parameters

    Dedicated Transmission Parameters 5.4 DEDICATED TRANSMISSION PARAMETERS There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.

  • Page 516: Parameters

    Dedicated Transmission Parameters 5.4.2 PARAMETERS Fax Parameters The initial settings of the following fax parameters are all FF(H) - all the parameters are disabled. Switch 00 FUNCTION AND COMMENTS ITU-T T1 time (for PSTN G3 mode) If the connection time to a particular terminal is longer than the NCU parameter setting, adjust this byte.
  • Page 517 Dedicated Transmission Parameters Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange when calling the number stored in this Quick/Speed Dial. Cable equalizer Also, try using the cable equalizer if Bit 7: 0, Bit 6: 0, Bit 5: 0 = None one or more of the following Bit 7: 0, Bit 6: 0, Bit 5: 1 = Low...
  • Page 518 Dedicated Transmission Parameters 16800 19200 21600 24000 26400 28800 31200 33600 Disabled Other settings: Not used 4-7 Not used Do not change the settings. Switch 03 FUNCTION COMMENTS Inch-mm conversion before tx The machine uses inch-based resolutions for Bit 1: 0, Bit 0: 0 = Inch-mm scanning.
  • Page 519 Dedicated Transmission Parameters 1: Disabled disable V.8 protocol so as not to use V.34 protocol. 0: V.34 communication will not be possible. If the setting is "Disabled", the bit switch setting is used. Compression modes available This bit determines the capabilities that are in transmit mode informed to the other terminal during transmission.

  • Page 520: E-Mail Parameters

    Dedicated Transmission Parameters E-mail Parameters The initial settings of the following e-mail parameters are all "0" (all parameters disabled). Switch 00 FUNCTION COMMENTS MH Compression mode for e-mail attachments Switches MH compression on and off for files 0: Off attached to e-mails for sending. 1: On MR Compression mode for e-mail attachments...
  • Page 521 Dedicated Transmission Parameters Switch 01 FUNCTION COMMENTS Original width of e-mail attachment: A4 Sets the original width of the e-mail attachment as 0: Off 1: On Original width of e-mail attachment: B4 Sets the original width of the e-mail attachment as 0: Off 1: On Original width of e-mail...
  • Page 522 Dedicated Transmission Parameters Line resolution of e-mail attachment: 200 x 200 Sets the line resolution of the e-mail attachment as 0: Off 200 x 200. 1: On Line resolution of e-mail attachment: 200 x 400 Sets the line resolution of the e-mail attachment as 0: Off 200 x 400.
  • Page 523 Dedicated Transmission Parameters Switch 04 FUNCTION COMMENTS If the other ends have the addresses, which have Full mode address the full mode function flag ("0"), this machine selection determines them as full mode standard machines. 0: Full mode address This machine attaches the "demand of reception 1: No full mode (simple confirmation"...

  • Page 524: Service Ram Addresses

    Service RAM Addresses 5.5 SERVICE RAM ADDRESSES Do not change the settings which are marked as "Not used" or "Read only." 680000(H) - Machine code 680001 to 680004(H) - ROM version (Read only) 680001(H) - Revision number (BCD) 680002(H) - Year (BCD) 680003(H) - Month (BCD) 680004(H) - Day (BCD) 680005(H) - Machine code 2 (check ram2)
  • Page 525 Service RAM Addresses Bit 3: TSI print on received messages 0: OFF, 1: ON (Print) Bit 4: Checkered mark printing (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print) Bit 5: Not used Bit 6: Not used Bit 7: Not used 6800D3(H) - User parameter switch 03 (SWUSR_03: Automatic report printout) Bit 0: Transmission result report (memory transmissions) 0: Off, 1: On...
  • Page 526 Service RAM Addresses 6800D7(H) - User parameter switch 07 (SWUSR_07) Bits 0 and 1: Not used Bit 2: Parallel memory transmission 0: Off, 1: On Bits 3 to 7: Not used 6800D8(H) - User parameter switch 08 (SWUSR_08) Bits 0 and 1: Not used. Bit 2: Authorized reception 0: Only faxes from senders whose RTIs/CSIs are specified for this feature are accepted.
  • Page 527 Service RAM Addresses Bit 2: 0, Bit 1: 1, Bit 0: 0 = 2nd paper feed station Bit 2: 0, Bit 1: 1, Bit 0: 1 = 3rd paper feed station Bit 2: 1, Bit 1: 0, Bit 0: 0 = 4th paper feed station Bit 2: 1, Bit 1: 0, Bit 0: 1 = LCT Other settings Not used Bits 3 and 4: Not used...
  • Page 528 Service RAM Addresses Bit 4: Reduction of sample images on reports to 50% in the main scan and sub-scan directions. (This switch is not printed on the user parameter list.) 0: Technician adjustment (printer switch 0E bits 3 and 4), 1: 50% reduction Bit 5: Use of A5 size paper for reports (This switch is not printed on the user parameter list.) 0: Off, 1: On Bits 6 and 7: Not used...
  • Page 529 Service RAM Addresses 6800E7(H) - User parameter switch 23 (SWUSR_17): Not used 6800E8(H) - User parameter switch 24 (SWUSR_18): Not used 6800E9(H) - User parameter switch 25 (SWUSR_19) Bits 0 to 3: Not used Bit 4: RDS operation 0: Not acceptable, 1: Acceptable for the limit specified by system switch 03 This bit is only effective when RDS operation can be selected by the user (see system switch 02).
  • Page 530 Service RAM Addresses 6801E4 to 6801EF(H) - The second subscriber number (ISDN G3) – Not used 6801F0 to 6801FB(H) - The first subscriber number (ISDN G4) – Not used 6801FC to 680207(H) - The second subscriber number (ISDN G4) – Not used 680208 to 68021B(H) - PSTN-1 RTI (Max.
  • Page 531 Service RAM Addresses 680414(H) - G3-3 Modem ROM version – Not used 680420(H) - Number of multiple sets print (Read only) 680476(H) - Time for economy transmission – Not used 68048C(H) - Dial in (BCD) 680492(H) - Transmission monitor volume 00 - 07(H) 680493(H) - Reception monitor volume 00 - 07(H) 680494(H) - On-hook monitor volume 00 - 07(H) 680495(H) - Dialing monitor volume 00 - 07(H)
  • Page 532 Service RAM Addresses 68AFD8(H) - H.323 function 0: Disabled, 1: Enabled 68AFD9(H) - SIP digest authentication function 0: Disabled, 1: Enabled 68AFDA(H) - IP-Fax backup data 00 - 600 (H) 69ECBE(H) - 69ECDE(H) - Dial tone detection parameter (Max. 11 x 3 lines) This initializes following order.
  • Page 533 D567 PAPER FEED UNIT PB1030 R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew None...
  • Page 535 D567 PAPER FEED UNIT PB1030 TABLE OF CONTENTS REPLACEMENT AND ADJUSTMENT..........1     PAPER TRAY UNIT ..................1     1.1.1 PAPER TRAY UNIT ................1     If optional tray heater is not installed ............1   If optional tray heater is installed .............. 1  ...

  • Page 537: Replacement And Adjustment

    Paper Tray Unit 1. REPLACEMENT AND ADJUSTMENT 1.1 PAPER TRAY UNIT 1.1.1 PAPER TRAY UNIT If optional tray heater is not installed Lift copier off of the paper tray unit. If optional tray heater is installed Refer to section “Paper Tray Unit Heater” in the installation on the Field Service Manual, and carry out the following steps of that procedure in this order: Step 2 (remove both paper trays) Step 7 (remove copy tray)

  • Page 538: Feed Roller And Friction Pad

    Paper Tray Unit 1.1.2 FEED ROLLER AND FRICTION PAD Take the tray out of the paper tray unit. Clip ring [A] Shaft assembly [B] feed roller [C] ( x 1) Friction pad [D] D567...

  • Page 539: Sensors

    Sensors 1.2 SENSORS Remove the paper tray unit from the copier ( p.1). Open the PTU’s right door [A]. Paper end sensor [B] ( x 1) Paper feed sensor [C] (feeler [D] x 1, x 1) D567...

  • Page 540: Drive

    Drive 1.3 DRIVE 1.3.1 DRIVE BLOCK Remove the paper tray unit from the copier ( p.1). Open the paper tray unit’s right door [A]. Drive block [B] ( x 4) D567...

  • Page 541: Paper Feed Motor

    Drive 1.3.2 PAPER FEED MOTOR Drive block ( p.4) Paper feed motor [A] ( x 1) 1.3.3 PAPER FEED CLUTCH Drive block ( p.4) Detach the clutch cover [A] ( x 1, x 2) Paper feed clutch [B] ( x 1) Detach the connector from the board side, not the clutch side.

  • Page 542: Tray Main Board

    Drive 1.3.4 TRAY MAIN BOARD Drive block ( p.4) Tray main board [A] ( x 2, all connectors) D567...

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