Troubleshooting; If Trouble Occurs - Sony S-Frame DPF-D100 Operating Instructions Manual

Troubleshooting

If trouble occurs

Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom Check item
The power cannot • Is the power plug inserted
be turned on.
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item
No images are • Is a memory card inserted
displayed on the
screen.
• Does the memory card
• Is the file format compatible
Some images are • Are the images displayed in
not displayed.
Images are not • Were these images saved
played back in the
order of shooting
• Were these images edited on
date.
GB
36
properly?
properly?
contain images saved with a
digital camera or other
device?
with the DCF?
the index view?
from a computer?
a computer?
Cause/Solutions
c Insert the power plug properly.
Cause/Solutions
c Insert a memory card properly.
(.pages 17)
c Insert a memory card containing images.
c Check the file formats that can be
displayed. (.page 44)
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
c If the image is displayed in the index view
but cannot be displayed as single image,
the image file may be damaged even
though its thumbnail preview data is fine.
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
c When images are saved on a computer,
the modification date of the image files
may change. Therefore, images may be
played back in the order of modification
date.