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CounterPath 1.5 Telephone User Manual

Counterpath eyebeam 1.5 telephone user guide
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  • Page 1 eyeBeam 1.5 User Guide...
  • Page 2 CounterPath eyeBeam 1.5 CounterPath Solutions, Inc. Floor 8, 100 West Pender St. Vancouver, BC Canada V6B 1R8 Tel: 1.604.878.0440 sales@counterpath.com www.counterpath.com © April, 2006 This document contains information proprietary to Counterpath Solutions, Inc., and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Solutions, Inc.

  • Page 3: Table Of Contents

    CounterPath eyeBeam 1.5 Introduction ... 1 What is eyeBeam? ... 1 Installation and Setup ... 2 Getting Ready ... 2 Installing eyeBeam ... 3 Configuring eyeBeam ... 4 Setting up for Voicemail ... 5 Setting up a Contacts List ... 5 Using the Softphone ...

  • Page 4: Introduction

    CounterPath eyeBeam 1.5 1 Introduction 1.1 What is eyeBeam? CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate your telephony experience with your desktop and mobile computer solutions. With the click of a button or the tap on the keyboard you can dial, answer, or choose how you want to personally manage your calls and availability.

  • Page 5: Installation And Setup

    CounterPath eyeBeam 1.5 2 Installation and Setup 2.1 Getting Ready Obtaining Information from your Service Provider After choosing a VoIP service provider, you will need information regarding specific account information to populate eyeBeam settings: • User name • Password • Authorization Name •...

  • Page 6: Installing Eyebeam

    CounterPath eyeBeam 1.5 Optimized Devices eyeBeam is optimized to work with the following: • Actiontec Internet Phone Wizard • Clarisys Claritel i750 • GN Netcom GN 8120 USB and GN Netcom 8110 USBXP • Plantronics CS50-USB Wireless Office Headset System •...

  • Page 7: Configuring Eyebeam

    CounterPath eyeBeam 1.5 2.3 Configuring eyeBeam 1. Start eyeBeam as you would any other program: Use the Windows Start menu or double-click the desktop icon. The softphone appears. 2. When starting eyeBeam for the first time, you will be prompted for the license key. Type in the license key or copy and paste it.

  • Page 8: Setting Up For Voicemail

    CounterPath eyeBeam 1.5 2.4 Setting up for Voicemail Your VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in eyeBeam. See “Account Properties – Voicemail” on page 46. In particularly: • If you want to be able to connect to voicemail by clicking Number to dial for checking voicemail field.

  • Page 9: Using The Softphone

    CounterPath eyeBeam 1.5 3 Using the Softphone 3.1 The Onscreen Phone Video Drawer Adjust Camera Dial Microphone Control Display and Dialpad Minimize Menu Close Speaker Control Auto Answer, Auto Conference Do Not Disturb, Conference Calls & Contacts Drawer Availability Hang up...
  • Page 10 CounterPath eyeBeam 1.5 Display The following information and icons may appear on the Call display: When the phone is ringing with an incoming call, click here to ignore. A message appears to the caller advising that the call could not be made. The phone stops ringing.

  • Page 11: Starting Eyebeam

    CounterPath eyeBeam 1.5 3.2 Starting eyeBeam 1. Start eyeBeam as you would any other program: Use the Windows Start menu or double-click the desktop icon. The softphone appears. 2. If you are prompted for a license key, then you have not yet set up eyeBeam. See “Configuring eyeBeam” on page 4.

  • Page 12: Placing A Call

    CounterPath eyeBeam 1.5 3.3 Placing a Call You can contact someone using: • The SIP address (kpereira@domain.com) • A traditonal phone number, if supported by your VoIP service provider Keying 1. Enter the SIP address or number in the Call display using the softphone keypad or the computer keyboard. •...

  • Page 13: Answering A Call

    CounterPath eyeBeam 1.5 3.4 Answering a Call eyeBeam must be running to answer incoming calls. (If eyeBeam is not running, incoming calls may be directed to voicemail, but check with your VoIP service provider to be sure.) The softphone rings and the line of the incoming call is lit. If you have Call Alerts on, the Call Alert box appears.

  • Page 14: Handling A Call

    CounterPath eyeBeam 1.5 3.5 Handling a Call While the Call Is in Progress Video If your version of eyeBeam includes video, click Start on the Video drawer to send video to the other party. You will see the other party in the top video panel if they have enabled video at their end. Adjusting Volume and Muting Use the microphone slider (on the left) to adjust the volume of your voice for your listeners.

  • Page 15: Placing A Call On Hold

    CounterPath eyeBeam 1.5 4. Select the original line (the line that is red). The transfer is made and the lines on your softphone are now free (black). Placing a Call on Hold Click Hold or click the line or click another line. To resume a call that is on hold, click the line.

  • Page 16: Conference Calls

    CounterPath eyeBeam 1.5 3.6 Conference Calls There are three ways to set up a conference call: • “Manual Setup: AA Off and AC Off”, below • “AA Off and AC On” on page 14 • “Conference Server Mode: AA on and AC On” on page 14 Manual Setup: AA Off and AC Off You can host a conference by calling the other parties involved, or by allowing them to arrange the call themselves.
  • Page 17 CounterPath eyeBeam 1.5 AA Off and AC On “You answer calls manually and eyeBeam adds each to the conference automatically” 1. Click AC on. 2. Manually answer the first call. There is no need to put the call on hold. 3.
  • Page 18 CounterPath eyeBeam 1.5 Call Information To view information such as the current codecs, hover over the line button (for example, line 1) that the call is being made on. Information appears in the tool tip. Add to the Contacts List At any time during a call, you can click on the Call display to add the other party to the Contacts list.

  • Page 19: Managing Calls And Contacts

    CounterPath eyeBeam 1.5 4 Managing Calls and Contacts 4.1 Calls & Contacts Drawer To display the eyeBeam Calls & Contacts drawer, click the black button toward the extreme right edge of the softphone application. You can open (display) and close (hide) this drawer at any time. Your availability.

  • Page 20: Contacts Tab

    CounterPath eyeBeam 1.5 4.2 Contacts Tab The Contacts tab displays your contacts and lets you specify multiple contact methods for them, including: • SIP address (softphone) • Home phone number • Cellphone number • E-mail. You can identify one of these contacts as the primary contact method. You can phone any contact.

  • Page 21: Managing Contacts

    CounterPath eyeBeam 1.5 Using Contacts Call a contact E-mail a contact who has an e-mail address Send an IM to a contact who has a SIP address You can watch the contact’s availability, if the contact has a SIP address Managing Contacts Adding, Deleting or Renaming Groups Click the Contacts menu and choose Manage Groups.The Manage Groups dialog box appears.
  • Page 22 CounterPath eyeBeam 1.5 Contact Properties Dialog Box 1. Enter the desired information on the two tabs. 2. When you click OK, the contact is added to the specified group or groups, with the specified primary contact method displayed in the list. Field Name Complete as desired.
  • Page 23 CounterPath eyeBeam 1.5 Importing Contacts You can import a contacts list from: • A comma-separated file. Use this method to import from a Microsoft® Excel ® file. You will first have to set up the file; see below. • A Microsoft® Outlook® or Microsoft® Exchange contacts list (a *.pst file). •...

  • Page 24: Calls Tab

    CounterPath eyeBeam 1.5 4.3 Calls Tab There are three lists that show calls you have made and received: • Missed Calls: incoming calls that you missed. • Received Calls: incoming calls, both answered and missed. • Dialed Calls: outgoing calls, both answered, unanswered and hung up. •...
  • Page 25 CounterPath eyeBeam 1.5 You can right-click on an entry in the Received or Dialed list to: • Ban this person. This person will not be able to send you phone calls or instant messages, and will not be able to see your online status. You can change these privacy rules at any time; see page 27. •...

  • Page 26: Availability

    CounterPath eyeBeam 1.5 4.4 Availability Availability refers to the ability to see whether a person is available or not: online, on phone, busy, and so on. Availability information is displayed in the Calls & Contacts drawer. You can publish your availability to contacts who have SIP addresses, and you can set up eyeBeam to view the availability of other contacts.
  • Page 27 CounterPath eyeBeam 1.5 Respond to the request: Button Next Action Allow Allow and add This button appears only if the other person is not already on your contact list. When you click Allow and add, the Add Contact dialog box appears. Complete the dialog box and press OK.
  • Page 28 CounterPath eyeBeam 1.5 The following chart illustrates how the sharing of availability occurs. Joseph Joseph adds Kokila to his contact list Availability icon is added for Kokila, colored gray Kokila’s availability icon turns green Joseph gets Notification request and responds “Allow and add”...

  • Page 29: Setting Your Availability

    CounterPath eyeBeam 1.5 Setting your Availability Changing your Availability Click the down arrow beside the status indicator, and select the desired availability. See Table 2, below. When your availability changes, the new availability is sent to everyone who has permission to see your availability Setting up Availability Indicators You can create custom availability indicators, or edit or delete custom or built-in indicators: In the Calls &...

  • Page 30: Privacy Rules

    CounterPath eyeBeam 1.5 4.5 Privacy Rules You can allow or ban another person from contacting you. There are separate rules for incoming phone calls, incoming instant messages, and availability detection. You can ban or allow an individual person, or an entire domain.
  • Page 31 CounterPath eyeBeam 1.5 Changing Settings To change the settings for an existing name, click in the cell you want to change; the value changes, for example from No to Yes. Deleting an Entry Click on the entry and click Delete. The entry is immediately deleted.

  • Page 32: Instant Messaging (Im)

    CounterPath eyeBeam 1.5 5 Instant Messaging (IM) Sending and Receiving an IM To display the IM window, right-click any entry in the Calls & Contacts drawer and select Instant Message. 1. Type the message. Include emoticons and formatting, as desired. 2.

  • Page 33: The Eyebeam Menu

    CounterPath eyeBeam 1.5 6 The eyeBeam Menu Access the eyeBeam menu by clicking • Options. Options control the way that you work with eyeBeam and apply to all accounts. See “Options – General – Application” on page 31. • SIP Account Settings. These settings control how eyeBeam interacts with your VoIP service provider, and are set individually for each account.

  • Page 34: Options

    CounterPath eyeBeam 1.5 6.1 Options Options are settings and preferences that apply to all accounts. Options – General – Application Field Always on top of other applications Launch when Windows starts Prompt when shutdown Turn letters into digits when typing into the phone Number of calls in each list Double clicking...
  • Page 35 CounterPath eyeBeam 1.5 Field Enable status bar messages Folder for recording Table 3: Options – General – Application Description When clicked on, messages relating to zero touch configuration will appear in a notification balloon at the lower right corner of the screen, whenever the configuration automatically changes.
  • Page 36 CounterPath eyeBeam 1.5 Options – General – Alerts and Sounds On this page you can: • Work with ringtones. You can import a ringtone (a . ringtone. You can delete a ringtone. • Set up eyeBeam to bring the softphone to the front automatically when a call comes in.
  • Page 37 CounterPath eyeBeam 1.5 Options – General – Status This screen lets you add status indicators to the standard Availability indicators built into eyeBeam. For more information on availability, see page 23. • You can set the Idle timer. This is the time since you last moved or clicked the mouse or pressed a keyboard key, after which eyeBeam will automatically change your Availability to Idle.
  • Page 38 CounterPath eyeBeam 1.5 Options – General – Device Field Headset Speaker device Microphone device Use acoustic echo cancellation (AEC) Use auto gain control (AGC) Use noise reduction Table 4: Options – General – Device Description Change these fields only if you want to override the device selected by zero- touch device configuration (see page 31).
  • Page 39 CounterPath eyeBeam 1.5 Field Speakerphone Speaker device Microphone device Use acoustic echo cancellation (AEC) Use auto gain control (AGC) Use noise reduction Ring Device Speaker device Speaker volume Camera Camera Table 4: Options – General – Device Description Change this field only if you want to override the device selected by zero-touch device configuration (see page 31).
  • Page 40 CounterPath eyeBeam 1.5 Options – Advanced – Audio Codecs This pane shows all the codecs that are included in the retail version of eyeBeam. You can enable or disable codecs as desired. With only one codec enabled, all calls made will use that codec. With more than one codec enabled, eyeBeam automatically chooses the best codec based on the other party’s capability, the available bandwidth, and network conditions.
  • Page 41 CounterPath eyeBeam 1.5 Table 5: Audio Codecs Supported in eyeBeam Included in Retail Codec Narrowband Wideband Royalty-bearing eyeBeam AMR Wideband (G.722.2) Broadvoice-32 Broadvoice-32 FEC DVI4 DVI4 Wideband G.711aLaw * G.711uLaw * G.722 G.723 G.726 G.729 * iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband...
  • Page 42 CounterPath eyeBeam 1.5 Options – Advanced – Video Codecs This pane appears only on versions of eyeBeam that include video functionality. Video codecs describe the format by which video streams are compressed for transmission over networks. Some codecs require less bandwidth than others, but may result in lower video quality. You can enable or disable codecs as desired.
  • Page 43 CounterPath eyeBeam 1.5 Options – Advanced – Network Field Network connection speed Preserve bandwidth Call inactivity Table 6: Options – Advanced – Network Description Complete this field only if you have disabled zero-touch bandwidth detection (see page 31). Select the type of network connection for your computer. When this feature is on, eyeBeam stops sending audio when you are not talking.
  • Page 44 CounterPath eyeBeam 1.5 Options – Advanced – Quality of Service The Quality of Service pane lets you request a specific transport service for audio, video and signaling traffic. There are two types of services. The service to use depends on what your VoIP service provider supports: •...
  • Page 45 CounterPath eyeBeam 1.5 Options – Advanced – Diagnostics This screen lets you enable logging to files. Logging uses computer resources, so you should only enable it when instructed by a customer support representative. To set up logging: 1. Click Enable logging. 2.

  • Page 46: Sip Account Settings

    CounterPath eyeBeam 1.5 6.2 SIP Account Settings SIP Accounts To work with accounts, click at the top of the phone and choose SIP Account Settings. The SIP Account window appears, showing all the accounts set up. Each account is automatically assigned a number: the first account in the list is 0, the second account is 1, and so on.
  • Page 47 CounterPath eyeBeam 1.5 Account Properties – Account Field User Details Display name User name Password Authorization user name Domain Domain Proxy Register with domain and receive incoming calls Table 8: Account Properties – Account Description This name is displayed in the eyeBeam display. Other parties will see this name they are when connnected to you.
  • Page 48 CounterPath eyeBeam 1.5 Field Send outbound via Dialing Plan Table 8: Account Properties – Account Description Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider requires that traffic be directed to proxies that are discovered via the domain. •...
  • Page 49 CounterPath eyeBeam 1.5 Account Properties – Voicemail These settings let you set up eyeBeam to forward calls in several situations. Your service provider may also provide the ability to set up for voicemail outside of eyeBeam, for example, by phoning a SIP address and following the voice prompts, or by accessing a website. Check with your service provider to determine if another setup mechanism is available.
  • Page 50 CounterPath eyeBeam 1.5 Field Number for sending calls to voicemail Send calls to voicemail if unanswered Always forward to this address Forward to this address when busy Table 9: Account Properties – Voicemail Description Complete only if your VoIP service includes voicemail. This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval (below), or when you click the icon on the Call display.
  • Page 51 CounterPath eyeBeam 1.5 Account Properties – Topology...
  • Page 52 CounterPath eyeBeam 1.5 Field Firewall Traversal IP Address STUN Discovery Enable ICE Port Used on Local Computer Manually specify port range XTunnels Use XTunnels Use user login and password Table 10: Account Properties – Topology Description This setting controls how your IP address is presented. •...
  • Page 53 CounterPath eyeBeam 1.5 Account Properties – Presence This tab appears only for the default account. However, the values set on that tab apply to all accounts. In other words, presence as set up on this tab applies to all accounts, not just the default account. If you change the default account, this Presence tab will be visible for the new default account and will not be visible for the previous default account.
  • Page 54 CounterPath eyeBeam 1.5 Account Properties – Storage This tab appears only for the default account. However, the values set on that tab apply to all accounts. In other words, storage as set up on this tab applies to all accounts, not just the default account. If you change the default account, this Storage tab will be visible for the new default account and will not be visible for the previous default account.
  • Page 55 CounterPath eyeBeam 1.5 Account Properties – Security Field Signaling Transport Media Encryption You can set up eyeBeam for the type of security (encryption) you want for incoming and outgoing calls. eyeBeam supports: • Signaling encryption using TLS • Media encryption using SRTP. Setting up for Security outside of eyeBeam When using TLS, you must have the root certificate that signs the proxy's chain of certificates.
  • Page 56 CounterPath eyeBeam 1.5 Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first hop). Any proxy in the chain (between you and the caller) that does not support TLS may cause an insecure link in the chain.
  • Page 57 CounterPath eyeBeam 1.5 Account Properties – Advanced Field Reregister every Min. time Max. time Table 15: Account Properties – Advanced Description The time interval between eyeBeam’s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account. A value of zero means not to reregister after the initial registration.
  • Page 58 CounterPath eyeBeam 1.5 Field Send SIP keep-alives Use rport Enable session timers Session timer preference Table 15: Account Properties – Advanced Description Typically on, to instruct eyeBeam to send SIP keep-alive messages in order to maintain a “pinhole” through your firewall for SIP messaging. Typically on.

  • Page 59: Privacy Rules

    CounterPath eyeBeam 1.5 6.3 Privacy Rules For information on privacy rules, see page 27. 6.4 Open Diagnostic Log and Folder For information on these menu items, see “Options – Advanced – Diagnostics” on page 42.

  • Page 60: Appendix A: Application Hot Keys

    CounterPath eyeBeam 1.5 Appendix A: Application Hot Keys Table 16: Application Hot Keys Function Select Line 1 Select Line 2 Select Line 3 Select Line 4 Select Line 5 Select Line 6 Options window View Diagnostic File Toggle Letters-to-Digits Clear Dial Display Help Turn Auto-Answer on/off...

  • Page 61: Appendix B: Dialing Plan

    CounterPath eyeBeam 1.5 Appendix B: Dialing Plan When a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to select the account to use and to modify the input if that is required to ensure that the call gets placed successfully.
  • Page 62 CounterPath eyeBeam 1.5 Pattern Valid Content The content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular expressions. Where there is an overlap between the digit map and regular expression rules, the digit map rules apply.
  • Page 63 CounterPath eyeBeam 1.5 Transformation Keywords Keyword prestrip Strip the first n characters from the input before placing the call. poststrip Remove n number of characters from the end of the input before placing the call. Add the specified prefix to the input before placing the call.
  • Page 64 CounterPath eyeBeam 1.5 Results of the Comparison Type of Match Conditions Partial match The characters typed so far follow the pattern but there are not yet enough characters for a pending or complete match. Pending match • The pattern has no . (dot) but does have the T timer.
  • Page 65 CounterPath eyeBeam 1.5 Example 3 #1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2; prestrip=2;match=3;pre=9; #1xxxxxxxT The pattern is a dialing prefix followed by seven digits. The timer forces eyeBeam to wait to allow a match to the second pattern. The #1 is stripped off and 9 is prepended to access an outside line.

  • Page 66: Appendix C: Contact List Headings

    CounterPath eyeBeam 1.5 Appendix C: Contact List Headings Following is a list of all the headings that are used in the eyeBeam contacts list. This list can be useful when formatting a contacts list in order to import it into eyeBeam. For details, see “Importing Contacts” on page 20 display-name entry_id given_name...

  • Page 67: Appendix D: Location Of Files

    CounterPath eyeBeam 1.5 Appendix D: Location of Files System files are copied to the install directory you specified when installing. The default install directory is: C:\Program Files\CounterPath\eyeBeam 1.5\ The directory contains: • the executable (eyeBeam.exe) • emoticons\*.* • eyeCall.dll, used to make calls from Microsoft Outlook. •...

  • Page 68: Appendix E: Alternative Ways Of Running Eyebeam

    CounterPath eyeBeam 1.5 Appendix E: Alternative Ways of Running eyeBeam E.1 From a Hyperlink You can attach a hyperlink to a phone number or SIP address that, when clicked, starts eyeBeam and dials the number. Attach a hyperlink with this format: <a href="sip:<address or number>">dial <address or number></a>...

  • Page 69: Appendix F: Glossary

    CounterPath eyeBeam 1.5 Appendix F: Glossary Acoustic echo cancelation. Processing of the audio or video signal to reduce the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone. Automatic gain control.
  • Page 70 CounterPath eyeBeam 1.5 Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or full internet standard. Real-time Transport Protocol. A protocol for delivering the media portion of a data transmission over an IP network.

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