HP HPE ProLiant DL180 Gen10 Maintenance And Service Manual
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HP HPE ProLiant DL180 Gen10 Maintenance And Service Manual

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HPE ProLiant DL180 Gen10 Server
Maintenance and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 874511-003
Published: February 2019
Edition: 3

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  • Page 1 HPE ProLiant DL180 Gen10 Server Maintenance and Service Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2017-2019 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Important product information.............. 7 Customer self repair................8 Illustrated parts catalog................18 Mechanical components......................18 HPE Smart Storage Battery holder spare part..............18 Air baffle spare part......................19 Access panel spare part....................19 DIMM guard spare part....................19 LFF removable partition spare part.................. 19 Latch ears spare part.......................
  • Page 4 Installing the access panel....................35 Removing the bezel......................36 Removing a riser cage..................... 36 Installing the bezel and the bezel lock................38 Power up the server......................39 Removing and replacing the bezel....................39 Removing and replacing a drive blank..................40 Removing and replacing drives....................41 Removing and replacing a hot-plug drive.................41 Removing and replacing an NVMe drive................42 Removing and replacing the M.2 SSD enablement board............43...
  • Page 5 Troubleshooting..................97 Troubleshooting resources......................97 Diagnostic tools..................98 Product QuickSpecs........................98 UEFI System Utilities........................98 Selecting the boot mode ....................98 Secure Boot........................99 Launching the Embedded UEFI Shell ................99 Intelligent Provisioning......................100 Intelligent Provisioning operation................... 100 HPE Insight Remote Support....................101 USB support..........................101 External USB functionality....................101 HPE Smart Storage Administrator....................
  • Page 6 Box 2 to type-p controller ....................130 Box 3 to system board....................131 Box 3 to type-a controller....................131 Box 3 to type-p controller....................132 8-bay SFF power cable (default) ...................132 16-bay/24-bay SFF power cable..................133 Cable routing: 12G SAS expander....................133 Cable routing: SFF NVMe and optical drive cage..............135 Cable routing: LFF NVMe drive cage..................135 Cable routing: Rear 2-bay SFF drive..................

  • Page 7: Important Product Information

    For more information, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). The links in this guide might not cover HPE ProLiant DL180 Gen10 Server information. For more information, contact HPE Authorized Resellers or HPE Authorized Service Partners.

  • Page 8: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 9 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 10 un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone.
  • Page 11 Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
  • Page 12 Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR).
  • Page 13 Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito.
  • Page 14 Customer self repair...
  • Page 15 Customer self repair...
  • Page 16 Customer self repair...
  • Page 17 Customer self repair...

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description HPE Smart Storage Battery holder spare part on page 18 Air baffle spare part on page 19 Access panel spare part on page 19 DIMM guard spare part on page 19...

  • Page 19: Air Baffle Spare Part

    Air baffle spare part Customer self repair: mandatory Description part number Air baffle 878508-001 Access panel spare part Customer self repair: mandatory Description part number Access panel 878505-001 DIMM guard spare part Customer self repair: mandatory Description part number DIMM guard 878507-001 LFF removable partition spare part Customer self repair: mandatory...

  • Page 20: System Components

    Description part number Power supply blank 775423-001 SFF hard drive blank spare part Customer self repair: mandatory Description part number SFF hard drive blank 670033-001 LFF hard drive blank spare part Customer self repair: mandatory Description part number LFF hard drive blank 827363-001 Front miscellaneous blanks kit spare parts Customer self repair: mandatory...

  • Page 21: Dimm Spare Parts

    Item Description DIMM spare parts on page 21 Power supply spare parts on page 22 Heatsink spare part on page 22 Processor spare parts • 31XX processor spare parts on page 22 • 41XX processor spare parts on page 23 •...

  • Page 22: Power Supply Spare Parts

    16GB single rank x4 PC4-2666V-R 850880-001 16GB dual rank x8 PC4-2666V-R 868846-001 16GB single rank x4 PC4-2666V-R standard 872970-001 32GB dual rank x4 PC4-2666V-R 850881-001 64GB quad rank x4 PC4-2666V-L 850882-001 Power supply spare parts Customer self repair: mandatory Description Part number 500W Flex Slot Platinum Hot Plug Low Halogen 866729-001...
  • Page 23 41XX processor spare parts Customer self repair: no Description Part number 1.80 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001 2.10 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001 2.60 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001 2.20 GHz Intel Xeon Silver 4114, 10C, 85 W 875713-001...

  • Page 24: Pcie Riser Board Spare Parts

    2.40 GHz Intel Xeon Gold 6148, 20C, 150 W 874732-001 2.10 GHz Intel Xeon Gold 6152, 22C, 140 W 874730-001 81XX processor spare parts Customer self repair: no Description Part number 2.10 GHz Intel Xeon Platinum 8160, 24C, 150 W 874729-001 2.10 GHz Intel Xeon Platinum 8164, 26C, 150 W 875729-001...

  • Page 25: Backplane Board Spare Parts

    Item Description Backplane board spare parts on page 25 HPE Smart Storage Battery spare part on page 26 Chassis Intrusion Detection switch spare part on page 26 Rear serial port spare part on page 26 12G SAS expander card spare part on page 26 Media Module spare parts on page 26 Fan spare part on page 26 Cable spare parts on page 27*...

  • Page 26: Hpe Smart Storage Battery Spare Part

    8-bay SFF drive backplane, 12 Gbs 878543-001 SFF 2-bay NVMe drive backplane 875064-001 Rear 2-bay SFF SAS/SATA drive backplane 775401-001 HPE Smart Storage Battery spare part Customer self repair: mandatory Description Part number HPE Smart Storage Battery 878643-001 Chassis Intrusion Detection switch spare part Customer self repair: mandatory Description Part number...

  • Page 27: Cable Spare Parts

    Description Part number Standard fan 878513-001 Cable spare parts Customer self repair: mandatory Description Part number LFF Mini-SAS and power cable kit 878333-001 2-bay SFF NVMe Slimline cable 878334-001 SFF Box1 Mini-SAS cable kit 878336-001 SFF Box2 Mini-SAS cable kit 878335-001 SFF Box3 Mini-SAS cable kit 878345-001...

  • Page 28: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-25 Torx screwdriver • T-30 Torx screwdriver • Philip-headed screwdriver • Flat-headed screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 29: Server Warnings And Cautions

    This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

  • Page 30: Extending The Server From The Rack

    To power down the server, use one of the following methods: • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server enters standby mode. • Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode.

  • Page 31: Removing The Server From The Rack

    Removing the server from the rack WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.

  • Page 32: Installing The Server Into The Rack

    Installing the server into the rack Procedure 1. Observe the following alert: CAUTION: Always plan the rack installation, so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. 2.
  • Page 33 When multiple hook-and-loop straps are used in the same rack, stagger the strap location. Ensure that the straps are adjacent to each other when viewed from top to bottom. This positioning will enable the rack rail to slide easily in and out of the rack. 7.

  • Page 34: Releasing The Cable Management Arm

    WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

  • Page 35: Installing The Access Panel

    Prerequisites T-15 Torx screwdriver Procedure 1. Power down the server. 2. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 3. Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.

  • Page 36: Removing The Bezel

    Removing the bezel Procedure 1. Remove the Kensington security lock. 2. Remove the front bezel. Removing a riser cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. Procedure 1.
  • Page 37 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 6.

  • Page 38: Installing The Bezel And The Bezel Lock

    • Secondary riser cage Installing the bezel and the bezel lock Procedure 1. Install the bezel. a. Attach the bezel to the right latch ear. b. Press the latch on the bezel. c. While pressing the latch, rotate the bezel to attach bezel to left latch ear. Removal and replacement procedures...

  • Page 39: Power Up The Server

    2. Install the Kensington lock. Power up the server Procedure 1. To power up the server, use one of the following methods: • Press the Power On/Standby button. • Use the virtual power button through iLO. Removing and replacing the bezel Procedure 1.

  • Page 40: Removing And Replacing A Drive Blank

    To replace the component, reverse the removal procedure. Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Remove the drive blank. •...

  • Page 41: Removing And Replacing Drives

    To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing drives Removing and replacing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 42: Removing And Replacing An Nvme Drive

    To replace the component, reverse the removal procedure. Removing and replacing an NVMe drive An NVMe SSD is a PCIe BUS device. Devices attached to a PCIe bus cannot be removed without allowing the device and the bus to complete and cease signal/traffic flow. Procedure 1.

  • Page 43: Removing And Replacing The M.2 Ssd Enablement Board

    Removing and replacing the M.2 SSD enablement board CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.

  • Page 44: Removing And Replacing An M.2 Ssd

    • Slot 4 To replace the component, reverse the removal procedure. Removing and replacing an M.2 SSD Prerequisites Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available. Procedure 1. Power down the server. 2.

  • Page 45: Removing And Replacing The Air Baffle

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 4. Remove the access panel. 5.

  • Page 46: Removing And Replacing A Fan

    4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6. If the full-length GPU or the 12G SAS expander is installed, remove the riser cage. 7.

  • Page 47: Removing And Replacing A Fan Blank

    6. Remove the air baffle. 7. Remove the fan module. To replace the component, reverse the removal procedure. Removing and replacing a fan blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure 1.

  • Page 48: Removing And Replacing A Power Supply Blank

    To replace the component, reverse the removal procedure. Removing and replacing a power supply blank To replace the component, reverse the removal procedure. Removing and replacing a hot-plug power supply CAUTION: All power supplies installed in the server must have the same output power capacity. Verify that all power supplies have the same part number and label color.

  • Page 49: Removing The Redundant Power Supply Cage

    Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Release the strain relief strap. 4. Remove the power supply. To replace the component, reverse the removal procedure. Removing the redundant power supply cage Procedure 1.
  • Page 50 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack. 4. Remove the access panel. 5. If installed, remove one of the following: • Rear 2-bay SFF drive cage •...

  • Page 51: Removing And Replacing The Secondary Riser Cage Blank

    Removing and replacing the secondary riser cage blank Prerequisites T-15 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: •...

  • Page 52: Removing And Replacing A Riser Board

    To replace the component, reverse the removal procedure. Removing and replacing a riser board Prerequisites T-15 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 53: Removing And Replacing An Expansion Slot Blank

    • Secondary riser cage To replace the component, reverse the removal procedure. Removing and replacing an expansion slot blank Prerequisites T-10 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 54 a. Press the latch on the slot blank retainer. b. Open the slot blank retainer. c. Remove one T-10 screw on the slot. d. Remove the slot blank. • Primary riser cage • Secondary riser cage ◦ Slot 4 ◦ Slot 5 or 6 Removal and replacement procedures...

  • Page 55: Removing And Replacing An Expansion Board

    Removing and replacing an expansion board Prerequisites T-10 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: •...
  • Page 56 • Secondary riser cage ◦ Slot 4 ◦ Slot 5 or 6 Removal and replacement procedures...

  • Page 57: Removing And Replacing A Gpu

    To replace the component, reverse the removal procedure. Removing and replacing a GPU Prerequisites T-10 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
  • Page 58 6. Remove the riser cage. 7. Remove the GPU card. • Primary riser cage • Secondary riser cage Removal and replacement procedures...

  • Page 59: Removing And Replacing The Smart Storage Battery

    To replace the component, reverse the removal procedure. Removing and replacing the Smart Storage Battery Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 60: Removing And Replacing The Smart Storage Battery Holder

    8. If removed, connect the nonredundant power supply cable to system board. To replace the component, reverse the removal procedure. After the installation, the battery may take two hours to charge. The controller features that require backup power are not re-enabled until the battery supports the backup power. Removing and replacing the Smart Storage Battery holder Procedure 1.

  • Page 61: Removing And Replacing A Smart Array Type-A Modular Controller

    To replace the component, reverse the removal procedure. Removing and replacing a Smart Array type-a modular controller Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2.

  • Page 62: Removing And Replacing A Smart Array Pcie Plug-In Controller

    To replace the component, reverse the removal procedure. Removing and replacing a Smart Array PCIe plug-in controller Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2.
  • Page 63 • Secondary riser cage ◦ Slot 4 ◦ Slot 5 or 6 Removal and replacement procedures...

  • Page 64: Removing And Replacing The Flexiblelom

    To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3.

  • Page 65: Removing And Replacing The Media Module

    To replace the component, reverse the removal procedure. Removing and replacing the Media Module Prerequisites T-15 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 66: Removing The Lff Optical Drive Cage

    To replace the component, reverse the removal procedure. Removing the LFF optical drive cage Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3.

  • Page 67: Removing And Replacing The Lff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the LFF optical drive Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3.

  • Page 68: Removing And Replacing The Ilo Service Port Cable Assembly

    To replace the component, reverse the removal procedure. Removing and replacing the iLO Service Port cable assembly Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • T-10 Torx screwdriver Procedure 1.
  • Page 69 • a. Remove the LFF optical drive cage. b. Remove the iLO Service Port cable assembly. • a. Remove the SFF Front IO cage. b. Remove the iLO Service Port cable assembly. Removal and replacement procedures...

  • Page 70: Removing The Sff Optical Drive Cage Or The Sff Nvme And Optical Drive Cage

    To replace the component, reverse the removal procedure. Removing the SFF optical drive cage or the SFF NVMe and optical drive cage Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2.

  • Page 71: Removing And Replacing The Sff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the SFF optical drive Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver • T-15 Torx screwdriver Procedure 1. If installed, remove the front bezel. 2.

  • Page 72: Removing And Replacing The Sff Nvme Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the SFF NVMe drive backplane Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver • T-15 Torx screwdriver Procedure 1.

  • Page 73: Removing And Replacing A 4-Bay Lff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing a 4-bay LFF drive backplane Procedure If installed, remove the bezel. Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: •...

  • Page 74: Removing And Replacing An 8-Bay Sff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing an 8-bay SFF drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure If installed, remove the front bezel. Power down the server. Remove all power: a.

  • Page 75: Removing The Rear 2-Bay Sff Drive Cage

    10. Remove the SFF drive backplane. To replace the component, reverse the removal procedure. Removing the rear 2-bay SFF drive cage Prerequisites T-15 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: Removal and replacement procedures...
  • Page 76 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack 4. Remove the left inner rail. 5. Remove the access panel. 6. Remove the air baffle. 7.

  • Page 77: Removing And Replacing The Rear 2-Bay Sff Drive Backplane

    Removing and replacing the rear 2-bay SFF drive backplane Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4.

  • Page 78: Removing And Replacing The Lff Nvme Drive Backplane

    3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5.

  • Page 79: Removing And Replacing The Serial Port

    4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6. Remove the LFF NVMe drive cage. 7. Remove all drives in the cage. 8. Remove the LFF NVMe drive backplane. To replace the component, reverse the removal procedure.

  • Page 80: Removing And Replacing Latch Ears

    To replace the component, reverse the removal procedure. Removing and replacing latch ears Prerequisites T-10 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
  • Page 81 • Disconnect the USB 3.0 cable. • Disconnect the front I/O assembly cable. b. Remove the cable cover. c. Release cables from the chassis compartment. d. Remove the right latch ear with all the cables. The cables include thermal sensor cable, front I/O cable, and USB 3.0 cable. Removal and replacement procedures...

  • Page 82: Removing And Replacing The Dimm Guard

    7. Remove the left latch ear. To replace the component, reverse the removal procedure. Removing and replacing the DIMM guard Prerequisites T-15 Torx screwdriver Procedure 1. Power down the server. 2. Remove all power: Removal and replacement procedures...

  • Page 83: Removing And Replacing A Dimm

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 4. Remove the access panel. 5.

  • Page 84: Removing And Replacing A Processor-Heatsink Assembly

    • Extend the server from the rack. • Remove the server from the rack. 4. Remove the access panel. 5. Remove the air baffle. 6. Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. Removing and replacing a processor-heatsink assembly Prerequisites Before performing this procedure, Hewlett Packard Enterprise recommends identifying the processor-...
  • Page 85 CAUTION: If installing a processor with a faster speed, update the system ROM before installing the processor. To download firmware and view installation instructions, see the Hewlett Packard Enterprise Support Center website. CAUTION: THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the socket or processor, do not touch the contacts.
  • Page 86 Install the processor-heatsink assembly: a. Remove the dust cover. b. Locate the Pin 1 indicator on the processor frame and the socket. c. Align the processor heatsink assembly with the alignment pins and gently lower it down until it sits evenly on the socket.

  • Page 87: Removing And Replacing The Chassis Intrusion Detection Switch

    Install the air baffle. 10. Install the access panel. 11. Install the server into the rack. 12. Connect each power cord to the server. 13. Connect each power cord to the power source. 14. Power up the server. Removing and replacing the Chassis Intrusion Detection switch Procedure 1.

  • Page 88: Removing And Replacing The Lff Partition

    To replace the component, reverse the removal procedure. Removing and replacing the LFF partition Prerequisites Before you perform this procedure, make sure that you have the following items available: • Flat-headed screwdriver • T-10 Torx screwdriver Procedure 1. If installed, remove the front bezel. 2.

  • Page 89: System Battery Replacement

    b. Remove two T-10 screws. c. Lift the top cover upward slightly and pull out the partition. To replace the component, reverse the removal procedure. System battery replacement System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock.

  • Page 90: Removing And Replacing The System Battery

    • Do not disassemble, crush, puncture, short external contacts, or dispose the battery in fire or water. • If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. Removing and replacing the system battery Procedure Power down the server.

  • Page 91: Removing And Replacing The System Board

    Removing and replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • System board handle tool • Processor-heatsink dust cover Procedure If installed, remove the front bezel. Power down the server.
  • Page 92 20. Remove the system board: a. Remove screws from system board. b. Install the system board handle tool on the dust cover of processor 1 shown as the following illustration. Removal and replacement procedures...
  • Page 93 c. Hold the handle tool to lift the system board d. Grasp the RPS connector area to lift the system board. e. When the front edge of system board is higher than the fan cage, remove the system board from the rear panel.
  • Page 94 b. Hold the handle tool and RPS connector area on the system board simultaneously, and then insert the ports into the rear panel. c. Place the front edge of the system board on the chassis. d. Install the screws. Removal and replacement procedures...

  • Page 95: Re-Entering The Server Serial Number And Product Id

    24. Install the processor-heatsink assembly. 25. Install all removed components on system board. 26. Connect all cables. 27. Install the access panel. 28. Install the server into the rack. 29. Connect all peripheral cables to the server. 30. Connect each power cord to the server. 31.

  • Page 96: Hpe Trusted Platform Module 2.0 Gen10 Option

    5. Type the serial number and press Enter. 6. Select the Product ID field and press Enter. The following alert appears: Product ID is modified only by qualified personnel. This value must match the product ID located on the chassis. 7.

  • Page 97: Troubleshooting

    Troubleshooting Troubleshooting resources Troubleshooting resources are available for HPE Gen10 server products in the following documents: • Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

  • Page 98: Diagnostic Tools

    Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 99: Secure Boot

    Procedure 1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Boot Mode. 2. Select a setting. • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode.

  • Page 100: Intelligent Provisioning

    loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS. Prerequisites Embedded UEFI Shell is set to Enabled. Procedure 1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell. The Embedded UEFI Shell screen appears.

  • Page 101: Hpe Insight Remote Support

    • Erase Utility • Deployment Settings IMPORTANT: • Although your server is pre-loaded with firmware and drivers, you should update the firmware upon initial setup to ensure you have the latest versions. Also, downloading and updating the latest version of Intelligent Provisioning ensures the latest supported features are available. •...

  • Page 102: Hpe Smart Storage Administrator

    For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities. HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.

  • Page 103: Component Identification

    Component identification Front panel components • 8-bay LFF drive model Item Description LFF drives NVMe drives (optional) Optical drive (optional) iLO Service Port USB 3.0 port • 12-bay LFF drive model Item Description LFF drives USB 3.0 port • 8-bay SFF drive model Component identification...
  • Page 104 Item Description Optical drive (optional) NVMe drives (optional) 8-bay SFF drive bays (optional) SFF drives iLO Service Port USB 3.0 port Serial number/iLO information pull tab • 16-bay SFF drive model Item Description Optical drive (optional) NVMe drives (optional) SFF drives iLO Service Port USB 3.0 port Serial number/iLO information pull tab...

  • Page 105: Serial Number/Ilo Information Pull Tab

    iLO Service Port USB 3.0 port Serial number/iLO information pull tab The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the QR code labels. The other side shows the default iLO account information. Use a mobile device to scan the QR code label to display the server mobile product page (http:// www.hpe.com/qref/dl180gen10).

  • Page 106: Uid Button Functionality

    Solid green = Normal Health LED Flashing green (1 flash per second) = iLO is rebooting Flashing amber = System degraded Flashing red (1 flash per second) = System critical If the health LED indicates a degraded or critical state, review the system IML ("Integrated Management Log"...

  • Page 107: Rear Panel Components

    Subsystem LED behavior FlexibleLOM 5 flashes Removable HPE Flexible Smart Array 6 flashes controller System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes Rear panel components Rear panel components with optional rear 2-bay SFF SAS/SATA drives Item Description PCIe slots 1 - 3 top to bottom (primary riser for processor 1)
  • Page 108 USB 3.0 ports (2) Media Module (optional NIC ports 3 - 4) Rear panel components with optional secondary riser cage Item Description PCIe slots 1 - 3 top to bottom (primary riser for processor 1) FlexibleLOM (optional) Serial port (optional) PCIe slots 4 - 6 (secondary riser for processor 2, optional) Standard power supply (non-hot-plug) Flexible Slot power supply 1 (hot-plug)

  • Page 109: Rear Panel Leds

    USB 3.0 ports (2) Media Module (optional NIC ports 3 - 4) Rear panel LEDs Item Description Status NIC link LED Green = Network link Off = No network link NIC activity LED Solid green = Link to network Flashing green = Network active Off = No network activity Table Continued Component identification...

  • Page 110: Pcie Riser Board Slot Definitions

    UID LED Solid blue = Activated Flashing blue: • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual reboot sequence initiated • 8 flashes per second = iLO manual reboot sequence in progress Off = Deactivated Power supply LED...
  • Page 111 Item Type Form factor Connector link Negotiable link width width PCIe 3.0 Full height, full length x8 16, 8, 4, 1 PCIe 3.0 Full height, half length x8 8, 4, 1 PCIe 3.0 Full height, half length x8 8, 4, 1 •...
  • Page 112 Item Type Form factor Connector link Negotiable link width width PCIe 3.0 Full height, full length x8 8, 4, 1 PCIe 3.0 Slim NVMe connector x8 ── ── FlexibleLOM ── • x16, x8 secondary riser cage assembly: Install in the secondary PCIe riser connector Item Type Form factor...

  • Page 113: Pcie Slot Description

    Item Type Form factor Connector link Negotiable link width width PCIe 3.0 Full height, full length x8 8, 4, 1 PCIe 3.0 Full height, half length x8 8, 4, 1 PCIe 3.0 Half height, half 8, 4, 1 length PCIe slot description Component identification...
  • Page 114 Item Description Definition PCI Express version Each PCIe version corresponds to a specific data transfer rate between the processor and peripheral devices. Generally, a version update corresponds to an increase in transfer rate. • PCIe 1.x • PCIe 2.x • PCIe 3.x The PCIe technology is under constant development.

  • Page 115: System Board Components

    System board components Item Description Secondary PCIe riser connector for processor 2 Smart Array modular controller connector microSD card slot TPM connector Serial port connector iLO Service Port connector Primary PCIe riser connector for processor 1 System maintenance switch Mini-SAS port 1 Mini-SAS port 3 Media Module connector Mini-SAS port 2...

  • Page 116: System Maintenance Switch Descriptions

    Front I/O cable connector Fan connector 6 Fan connector 5 Fan connector 4 Fan connector (Reserved) Fan connector 3 Fan connector 2 Fan connector 1 Smart Storage Battery connector Chassis Intrusion Detection connector Drive backplane power connector GPU/rear drive power connector Non-hot-plug power supply connector System battery Internal USB 3.0 port...

  • Page 117: Dimm Slot Locations

    To access the redundant ROM, set S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to their manufacturing defaults. When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be restored.

  • Page 118: Drive Leds And Buttons

    Item Description Heatsink nuts Processor carrier Pin 1 indicator Heatsink latch Alignment post Symbol also on the processor and frame. Drive LEDs and buttons Low profile LFF drive LED definitions Item Status Definition Fault Solid amber The drive has failed. \Locate Solid blue The drive is operating normally and being identified by a...

  • Page 119: Hot-Plug Drive Led Definitions

    Item Status Definition Flashing green The drive is doing one of the following: • Rebuilding (1 flash per second) • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension •...

  • Page 120: Nvme Ssd Led Definitions

    Item LED Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing •...

  • Page 121: Nvme Ssd Button Actions

    Item LED Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a stripe size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing Flashing amber/ The drive is a member of one or more logical drives and predicts the green...

  • Page 122: Drive Box Identification

    Item Button Action Do Not Remove Press to open the release lever. Power Press to request PCIe ejection. Removal request can be denied by the: • RAID controller (one or more of the logical drives could fail) • Operating system Drive box identification Front boxes •...

  • Page 123: Drive Bay Numbering

    Rear box Item Description Box 4 Drive bay numbering • 8-bay LFF hot-plug drive model • 12-bay LFF hot-plug drive model • 8-bay SFF hot-plug drive model • 16-bay SFF hot-plug drive model Component identification...

  • Page 124: Fan Bay Numbering

    • 24-bay SFF hot-plug drive model Fan bay numbering Component identification...

  • Page 125: Cabling

    Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Most of the server cables are black. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all of these components are used by all servers: ◦...

  • Page 126: Cable Routing: Lff Drive Model

    • Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Cable routing: LFF drive model LFF drive to system board Color Description Orange...

  • Page 127: Lff Drive To Type-A Controller

    LFF drive to type-a controller Color Description Orange LFF box 2 to the controller port 1 Blue LFF box 3 to the controller port 2 LFF drive to type-p controller To support 12-bay LFF, the box 1 is connected to the port 1 of second controller. Color Description Orange...

  • Page 128: 8-Bay Lff And Optical Drive Power Cable

    8-bay LFF and optical drive power cable Color Description Orange P2 power cable to LFF box 2 Blue P3 power cable to LFF box 3 Yellow P4 power cable to the optical drive 12-bay LFF power cable Color Description Orange P2 power cable to LFF box 1 Blue P3 power cable to LFF box 2...

  • Page 129: Cable Routing: Sff Drive Model

    Cable routing: SFF drive model Box 1 to type-a controller Box 1 to type-p controller Cabling...

  • Page 130: Box 2 To Type-A Controller

    Box 2 to type-a controller Box 2 to type-p controller Cabling...

  • Page 131: Box 3 To System Board

    Box 3 to system board Box 3 to type-a controller Cabling...

  • Page 132: Box 3 To Type-P Controller

    Box 3 to type-p controller 8-bay SFF power cable (default) Cabling...

  • Page 133: 16-Bay/24-Bay Sff Power Cable

    16-bay/24-bay SFF power cable Color Description Pink P2 power cable to SFF box 1 or two NVMe drives Blue P3 power cable to SFF box 2 Yellow P4 power cable to SFF box 3 Orange P5 power cable to optical drive Cable routing: 12G SAS expander •...
  • Page 134 Color Description Blue Type-a controller port 1 to 12G SAS expander port 1 Orange Type-a controller port 2 to 12G SAS expander port 2 • Type-p controller to SAS expander Color Description Orange Type-p controller port 1 to 12G SAS expander port 1 Blue Type-p controller port 2 to 12G SAS expander port 2 •...

  • Page 135: Cable Routing: Sff Nvme And Optical Drive Cage

    Color Description Orange and Blue 12G SAS expander ports 3 & 4 to SFF box 1 ports 1 & 2 Yellow and Pink 12G SAS expander ports 5 & 6 to SFF box 2 ports 1 & 2 Green and Black 12G SAS expander ports 7 &...

  • Page 136: Cable Routing: Rear 2-Bay Sff Drive

    Color Description Orange P2 power cable to two NVMe drives Blue LFF NVMe drive signal cable to the primary NVMe and FlexibleLOM riser board Cable routing: Rear 2-bay SFF drive Mini-SAS cable to system board You can connect the rear 2-bay SFF drive to all Mini-SAS ports, 1, 2, or 3. Mini-SAS cable to type-a controller You can connect the rear 2-bay SFF drive to any port of a Smart Array controller.

  • Page 137: Mini-Sas Cable To Sas Expander

    Mini-SAS cable to SAS expander Cabling...

  • Page 138: Sata Cable To System Board

    SATA cable to system board Color Description Orange Rear 2-bay SFF drive backplane to SATA port 5 Blue Rear 2-bay SFF drive backplane to SATA port 4 Yellow Rear 2-bay SFF drive backplane to SATA management port Rear 2-bay SFF power cable Cable routing: M.2 SSD •...
  • Page 139 • M.2 SSD enablement board installed in secondary riser Cabling...

  • Page 140: Cable Routing: Smart Storage Battery

    Cable routing: Smart Storage Battery Cable routing: Optical drive • Color Description Orange Optical drive signal cable to SATA port 5 Blue Optical drive power cable Yellow Optical drive power cable • Cabling...

  • Page 141: Cable Routing: Fan

    Color Description Orange Optical drive signal cable to SATA port 5 Blue Optical drive power cable Yellow Optical drive power cable Cable routing: Fan Cable routing: Front I/O • Cabling...
  • Page 142 Color Description Orange Front I/O cable Blue USB cable Yellow Thermal sensor cable • Color Description Orange Front I/O cable Blue USB cable Yellow Thermal sensor cable Cabling...

  • Page 143: Cable Routing: Usb 3.0

    Cable routing: USB 3.0 Cable routing: Power supply HPE 500W power supply cabling (non-hot-plug) Cabling...

  • Page 144: Cable Routing: Serial Port

    Cable routing: Serial port Cable routing: iLO Service Port • • Cabling...

  • Page 145: Cable Routing: Chassis Intrusion Detection Switch

    Cable routing: Chassis Intrusion Detection switch Cable routing: Controller backup power cable • Primary riser cage Cabling...
  • Page 146 • Secondary riser cage ◦ Slot 4 ◦ Slot 5 or 6 Cabling...

  • Page 147: Cable Routing: Gpu

    Cable routing: GPU Color Description Orange GPU power cable Blue Rear 2-bay SFF power cable Cabling...

  • Page 148: Specifications

    Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating 8% to 90% 28°C (82.4°F), maximum wet bulb temperature Nonoperating 5% to 95% 38.7°C (101.7°F), maximum wet bulb temperature All temperature ratings shown are for sea level.

  • Page 149: Hpe 500W Low Halogen Non-Hot-Plug Power Supply

    • HPE 500W Low Halogen Non-hot-plug Power Supply on page 149 • HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply on page 149 • HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply on page 150 • HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply on page 151 •...

  • Page 150: Hpe 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    Specification Value Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 5.8 A at 100 VAC 2.8 A at 200 VAC 2.4 A at 240 VDC for China only Maximum rated input power 557 W at 100 VAC 539 W at 200 VAC 537 W at 240 VDC for China only...

  • Page 151: Hpe 800W Flex Slot Titanium Hot-Plug Low Halogen Power Supply

    Specification Value Maximum rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3067 at 100 VAC 2958 at 200 VAC 2949 at 240 VAC for China only Power supply output —...

  • Page 152: Hpe 800W Flex Slot Universal Hot-Plug Low Halogen Power Supply

    Specification Value Rated steady-state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply Specification Value...
  • Page 153 Specification Value Rated input frequency 50 Hz to 60 Hz Rated input current 8.7 A at 200 VAC 7.2 A at 240 VAC Maximum rated input power 1734 W at 200 VAC 1725 W at 240 VAC BTUs per hour 5918 at 200 VAC 5884 at 240 VAC Power supply output...

  • Page 154: Websites

    Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites HPE ProLiant DL180 Gen10 support page http://www.hpe.com/support/dl180gen10 HPE ProLiant DL180 Gen10 documents http://www.hpe.com/info/DL180Gen10-docs Websites...

  • Page 155: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 156: Remote Support

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement.

  • Page 157: Documentation Feedback

    Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hpe.com/info/reach For Hewlett Packard Enterprise product environmental and safety information and compliance data,...

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