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REPLACEMENT
PARTS AND SERVICE
How do I order replacements parts?
Contact your local retailer or importer for parts, which may also be ordered
online at www.moccamaster.eu
WARRANTY.
The warranty is valid for two (2) years from the day of purchase.
You must keep the original receipt as your proof of purchase.
If the product is serviced during the warranty period such service does not
extend the warranty period to more than two years from the original day
of purchase. The warranty covers defects and faulty components related to
material or production.
Exemptions from the warranty are specified below.
In order for the warranty to be valid, you must make your claim within three
months after the defect was detected.
WHAT THE WARRANTY DOES NOT COVER:
• Normal wear, scratches and dents and damage caused by dropping,
impacts or similar.
• Use of the product for purposes other than making coffee.
• Replaceable parts such as filter holder and jugs.
• Damage caused by use of cleaning agents or descaling products not
recommended by Moccamaster.
• Shipping handled or commissioned by the customer.
Please follow our maintenance instructions. The warranty does not cover
damage caused by incorrect storage, other use than making coffee,
connecting to incorrect voltage, damage caused by chemical substances,
corrosion, damage caused by water, frost or other abnormal environmental
influence.
If an authorized service technician is unable to find defects on the product
the warranty will not cover related costs.
If authorized service personnel do not carry out repairs and/or
modifications, or unoriginal Moccamaster parts have been used, the
warranty on the product will automatically be null and void.
Service and repair.
Contact your local retailer or importer for service and repair.
Importer/Importør/Maahantuoja/Importør/Importör
Denmark: info.dk@moccamaster.com
Finland: info.fi@moccamaster.com
Norway: info.no@moccamaster.com
Sweden: info.se@moccamaster.com
The Netherlands & Germany: info@moccamster.eu
United Kingdom: info@aafirst.co.uk
Belgium and France: info@calita.nl
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