BIXOLON SLP-TX400 Service Manual
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Service Manual
Label Printer
Rev. 1.04
http://www.bixolon.com
SLP-TX400 / TX400E
SLP-TX403 / TX403E

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Summary of Contents for BIXOLON SLP-TX400

  • Page 1 Service Manual Label Printer SLP-TX400 / TX400E Rev. 1.04 SLP-TX403 / TX403E http://www.bixolon.com...
  • Page 2: Table Of Contents

    SLP-TX400x/TX403x ■ Table of Contents 1. Precaution Statements ..........................5 1-1 Safety Precautions ............................ 5 1-2 Servicing Precaution ..........................6 1-3 Precaution for Electrostatically Sensitive Devices (ESDs) ............... 7 1-4 Operational Precautions ........................... 7 2. Operating Instruction and Installation ......................8 2-1 Installation ..............................
  • Page 3 SLP-TX400x/TX403x 3-6 SMPS Specification ..........................38 3-6-1 SMPS(Switching Mode Power Supply) Specification ..............38 3-6-2 SMPS Output Connector ......................... 38 3-7 Interface Specification ..........................39 3-7-1 RS-232C Serial Interface ......................... 39 3-7-2 IEEE 1284 Parallel Interface ......................41 3-7-3 USB Interface ........................... 42 3-7-4 Ethernet I/F ............................
  • Page 4 BIXOLON Co., Ltd. We at BIXOLON maintain ongoing efforts to enhance and upgrade the functions and quality of all our products. In following, product specifications and/or user manual content may be changed without prior notice.
  • Page 5: Precaution Statements

    SLP-TX400x/TX403x 1. Precaution Statements 1-1 Safety Precautions 1. Be sure that all of the built-in protective devices are replaced. Restore any missing protective shields. 2. When reinstalling the chassis and its assemblies, be sure to restore all protective devices including: nonmetallic control knobs and compartment covers.
  • Page 6: Servicing Precaution

    SLP-TX400x/TX403x 1-2 Servicing Precaution WARNING 1: First read the Safety Precaution section of this manual. If some unforeseen circumstance creates a conflict between the servicing and safety precautions, always follow the safety precaution. WARNING 2: An electrolytic capacitor installed with the wrong polarity might explode. 1.
  • Page 7: Precaution For Electrostatically Sensitive Devices (Esds)

    SLP-TX400x/TX403x 1-3 Precaution for Electrostatically Sensitive Devices (ESDs) 1. Some semiconductor (solid state) devices are easily damaged by static electricity. Such components are called Electrostatically Sensitive Devices (ESDs); examples include integrated circuits and some field- effect transistors. The following techniques will reduce the occurrence of component damaged caused by static electricity.
  • Page 8: Operating Instruction And Installation

    SLP-TX400x/TX403x 2. Operating Instruction and Installation 2-1 Installation 2-1-1 SMPS Installation 1) Turn off the printer power switch. 2) Check to see that the AC adapter voltage matches that of the power source. 3) Connect the AC adapter jack to the printer power connector.
  • Page 9: Paper Roll Installation

    SLP-TX400x/TX403x 2-1-4 Paper Roll Installation 1) Open the Paper Cover. 2) Spread the paper holder and insert paper as shown. 3) Open the Ribbon Assembly and spread the 4) Feed the paper between the Paper Guide on paper guide. both sides. Ribbon Assembly Paper Guide 5) After Installation the paper, manually set the sensor(Gap &...
  • Page 10: Ribbon Installation

    SLP-TX400x/TX403x 2-1-5 Ribbon Installation 1) Type of Ribbon (1) Type by Film Coating Location - Take note before ribbon purchase that only ribbons facing outward can be used. ( O ) ( X ) Coated Area (Surface to be printed) Coated Area (Surface to be printed) Outside Ribbon...
  • Page 11 SLP-TX400x/TX403x 2) Inserting a One-Inch Core Ribbon (1) Insert the ribbon and core into the ribbon holder. (keep note of ribbon printing direction) Core (one-inch) Holder ribbon (2) Open the ribbon assembly and insert the ribbon (3) Apply tape to the coiling portion of the ribbon. and core by pushing from left to right.
  • Page 12 SLP-TX400x/TX403x 4) Knob Adjustment by Ribbon Length Ribbon lengths of 74m, 100m (0.5” core), and 300m (1” core) can all be used with this product. Adjust the knob accurately according to the ribbon length (74 ~ 300 m). Exercise care as print quality can be affected. (1) The product is shipped with a default setting for a ribbon length of 300m (1”...
  • Page 13 SLP-TX400x/TX403x 5) Narrow Ribbon Installation When using ribbons of widths of 110mm or lower, install in a centered position on the holder. 6) Ribbon Removal (1) Use a knife or other sharp-edged object to cut the ribbon.(Take care not to injure hands) (2) Open the ribbon assembly and remove the ribbon and core by pushing from left to right.
  • Page 14: Operation

    SLP-TX400x/TX403x 2-2 Operation 2-2-1 Using the operation panel Most of the functions of this printer are governed by software, but you can monitor the printer s status by looking at the lights on the control panel and for some procedures you will use the buttons. •...
  • Page 15: Led Indicator For Various Printer Statuses

    SLP-TX400x/TX403x 2-2-3 LED indicator for various printer statuses LED 1 LED 2 Printer Status Color Status Color Status Green Green Print standby mode Print standby mode Error mode Ribbon is not detected Paper jam (gap/black mark is not Orange Error mode recognized) Green Blink...
  • Page 16: Self-Test

    SLP-TX400x/TX403x 2-2-6 Self-Test The self-test checks whether the printer has any problems. - Firmware version, printer configuration information, printing quality checking pattern, and peripheral configuration information, etc. Users cannot perform this procedure if using the printer’s label peel-off option. If the printer does not function properly, contact an authorized dealer. The self-test checks the following;...
  • Page 17: Printer Setting Using Utility Program

    SLP-TX400x/TX403x 2-2-7 Printer setting using utility program Various printer settings can be changed using the utility program (Unified Label Utility). Functions that can be used with the utility program are as follows. 1) Serial communication settings Handshake, Stop bit, Data bit, Parity, and Baud rate can be configured. 2) Basic printer settings Paper size, printing speed and density, paper type, and use of ribbon can be configured.
  • Page 18: Stand-Alone Configuration Mode

    SLP-TX400x/TX403x 2-2-8 Stand-alone Configuration Mode Various modes can be executed using buttons and LED only. 1) How to start stand-alone configuration mode • The printer mode is set to Printer Setting Mode when the Pause button is pressed for two seconds while in Print Standby Mode. •...
  • Page 19: Pause/Cancel

    SLP-TX400x/TX403x 2-2-9 Pause/Cancel During multiple-page print jobs, the Pause and Cancel button can be used to temporarily cease printing and cancel the print job altogether, respectively. Print Pause/Resume Print Cancel/Stand by 1) Pause/Resume Function ① When printing labels, pressing the Pause button ②...
  • Page 20: Media Calibration

    In this case, run Auto Calibration function so that the printer can recognize the gap. BIXOLON printer provides various media calibration methods in order to accommodate various special paper types.
  • Page 21: Smart Media Detection

    SLP-TX400x/TX403x 2-2-11 Smart Media Detection • Printer executes this function when necessary without user input and media configuration can be completed with Smart Media Detection function for most print papers. • Papers with gap and black mark can be identified without separate settings. •...
  • Page 22: Manual Calibration Mode

    Users can calibrate sensor parameters in detail by using the utility program provided by the manufacturer. The utility can be obtained from the enclosed CD or downloaded from the Internet via the BIXOLON website www.bixolon.com Please make sure the printer is connected and execute the utility program.
  • Page 23: Cover Closing Mode

    SLP-TX400x/TX403x 2-2-15 Cover Closing Mode 1) About Cover Closing Mode • The printed area may become out of range of paper if the paper is not in the accurate printing position when the cover is opened and closed. • The printer is put to Cover Closing Mode instead of Print Standby Mode when the cover is closed in order to prevent this problem, and it waits for user input.
  • Page 24: Firmware Download

    SLP-TX400x/TX403x 2-2-18 Firmware Download Dip Switch Refer to the “Firmware download manual” in the CD for the installation procedure. ※ CAUTION Make sure if the dip cover is closed prior to operating. - 24 - Rev. 1.04...
  • Page 25: Peel-Off(Option)

    SLP-TX400x/TX403x 2-2-19 Peel-Off(Option) As a function that is used to peel-off labels, it is used only with label paper. (After adjusting the peeler switch, power must be turned off and on in order for the operation to be acknowledged.) 1) Open the Paper Cover. 2) Open the Ribbon Assembly.
  • Page 26: Real-Time Clock(Option)

    SLP-TX400x/TX403x 5) Adjust the paper guides and close the label peel-off cover. ( O ) ( X ) 6) Close the Ribbon Assembly until a click sound is heard, close the Paper Cover. 7) Turn the printer off and on. 2-2-20 Real-Time Clock(Option) As a function that is used to real time clock, can be programmed to print the time and date onto the labels.
  • Page 27: Specification

    SLP-TX400x/TX403x 3. Specification 3-1 SET Identification number application method After Mar 2008 S T D Q 5 K A 0 9 0 8 0 0 0 1 Product serial number Manufacture month Manufacture year Production Line Factory Model code Customer 3-2 Printer Classification S L P –...
  • Page 28 SLP-TX400x/TX403x Model Name Color Resolution Option Remark SLP-TX400 Standard SLP-TX400C Auto-Cutter SLP-TX400D Peeler 203dpi SLP-TX400E Ethernet SLP-TX400CE Auto-Cutter, Ethernet SLP-TX400DE Peeler, Ethernet Ivory SLP-TX403 Standard SLP-TX403C Auto-Cutter SLP-TX403D Peeler 300dpi SLP-TX403E Ethernet SLP-TX403CE Auto-Cutter, Ethernet SLP-TX403DE Peeler, Ethernet SLP-TX400G Standard...
  • Page 29: Appearance

    SLP-TX400x/TX403x 3-3 Appearance 3-3-1 Printer Dimensions(mm) Figure3-1 Printer Dimension 3-3-2 AC/DC Adapter Dimension(mm) 1500±50 35.5 Figure3-2 AC/DC Adapter Dimension - 29 - Rev. 1.04...
  • Page 30: Feature Locations

    SLP-TX400x/TX403x 3-3-3 Feature Locations Pause Button Feed Button Cover Peel-off Cover Lever (Option) Ribbon Assembly Paper Cover Printer Head Paper Holder Black-Mark & Notch Sensor Paper Guide + Gap Sensor Peel-off Sensor (Option) - 30 - Rev. 1.04...
  • Page 31 SLP-TX400x/TX403x Fan-Fold or External Paper IEEE1284(Parallel) RS-232C(Serial) Power Switch Power Jack Cover Peel-off Auto Cutter (Option) (Option) External Paper Supplier (Option) Figure3-3 Feature Location - 31 - Rev. 1.04...
  • Page 32: General Specifications

    Cutting Method : Full Cut (0.3 Million Cut_Max. 0.18mm) User Option Printing Method Thermal Transfer Printing SLP-TX400 : Max. 178 mm/sec (Max. 7ips) Printing Speed SLP-TX403 : Max. 152 mm/sec (Max. 6ips) Power Consumption Approx. 55 W Input : AC100~240V 50/60Hz 1.5A AC/DC Adapter Output : DC24V, 2.5A...
  • Page 33: Function Spec

    SLP-TX400x/TX403x 3-4-2 Function Spec Function Description Remarks Text Printing Multiply, Bold, Reverse and Rotation functions Various barcodes supported 1D Barcode Printing Rotation, HRI supported. Various barcodes supported 2D Barcode Printing Rotation. HRI supported Line, Box, Slope and Circle printing supported Block Printing Overwrite, Exclusive OR, Delete mode supported PCX.
  • Page 34: Character Specification

    SLP-TX400x/TX403x 3-5-2 Character Specification Item Description Remark Alphanumeric Characters : 95(except space) Number of Extended Characters : more than 23 code pages Character International Characters : more than 32 code pages 6 pt : 9dot  15dot KOR 1 : 16  16 8 pt : 12dot ...
  • Page 35: Paper Specification

    SLP-TX400x/TX403x 3-5-4 Paper Specification Item Description Remark Paper Type Label, Tag, Linerless(option) Paper Form Fan-Fold , Continuous, Gap, Notch, Black Mark Wound Type Outside & Inside Max Φ130mm(5.1 inch), Paper Roll Size Max Φ220mm(8.6 inch) : External Supply_option Φ25.4 ~ Φ38.1mm(1~1.5inch), Core ID Φ25.4 ~ Φ76.2mm(1~3inch) : External Supply_option Specification...
  • Page 36: Ribbon Specification

    SLP-TX400x/TX403x 3-5-5 Ribbon Specification Item Description Remark Ribbon Type Wax, Wax/Resin, Resin Wound Type Ink Outside Ribbon Width 33~110mm(1.3~4.3inch) Ribbon Length Max. 300m Max. Φ65mm(2.5inch) Ribbon Roll Size Core ID. 12.5mm(0.5inch), 25.4mm(1inch) 3-5-6 Warranty and Environment Specification Item Description Remark Printer Unit 12 Month Pulse durability : 1 ×10...
  • Page 37: Auto Cutter Specification

    SLP-TX400x/TX403x 3-5-9 Auto Cutter Specification Item Description Remark Model ORC-RTG120-2-BX(Full Cut) Type Guillotine Type DC Brush Motor Motor FK-180SH-12280(MABUCHI) with D/V, Insulation Coating (Class A) Voltage 24VDC +/-10% Current Peak : 2.6A 3-5-10 Media Sensor Item Description Remark Transmission Sensor Model: KEL-333FA + KST-333FA Gap sensor Reflective...
  • Page 38: Smps Specification

    SLP-TX400x/TX403x 3-6 SMPS Specification 3-6-1 SMPS(Switching Mode Power Supply) Specification Item Description Remark Typical : 100V/240V AC Input Voltage : 90V AC : 264V AC Input Current 1.5A Max.@90~264V voltage with max.load Output Voltage +24V ± 5% Initial Tolerance with no load Output Current +24V ±...
  • Page 39: Interface Specification

    SLP-TX400x/TX403x 3-7 Interface Specification 3-7-1 RS-232C Serial Interface 1) Specification Item Description Remark Data Transmission Serial Synchronization Asynchronous Hand Shaking H/W : RTS/CTS (Flow Control) S/W : Xon/Xoff Logic 1(Mark) : -3V~-15V Signal Level Logic 0(Space): +3V~+15V Baud Rate 9,600 / 19,200 / 38,400 / 57,600 / 115,200 bps Data bits length 7 bits/8 bits Stop bits length...
  • Page 40 SLP-TX400x/TX403x 4) Signal Description Signal Name Signal Direction Function Frame GND Frame Ground Output Transmit Data Input Receive Data Ready To Send Output Ready to exchange data Input Clear To Send Output Data Terminal Ready(Almost same function as RTS) Input Data Set Ready(Almost same function as CTS) Signal GND Signal Ground...
  • Page 41: Ieee 1284 Parallel Interface

    SLP-TX400x/TX403x 3-7-2 IEEE 1284 Parallel Interface 1) Forward Mode Specification(Compatibility mode) Data transmission from host to printer : Centronics Compatible Item Description Remark Data Transmission 8-bit Parallel Synchronization External supplied nStrobe signals Handshaking nACK and Busy signals Signal Level TTL compatible Connector Centronics 36P 2) Signal Specification...
  • Page 42: Usb Interface

    SLP-TX400x/TX403x 3-7-3 USB Interface 1) Specification Item Description Remark Transfer Type BULK Bidirection, Half-Duplex Data Signal Differential Signal Pair(D+ / D-) NRZI Format Data Format Zero Bit Stuffing after 6 ones Differential Receive Sensitivity : 200 mV Transceiver Differential Common Mode Range : 0.8 ~ 2.5 V Single-End Receiver Threshold : 0.8 ~ 2.0 V Speed...
  • Page 43: Ethernet I/F

    Function White Orange Transmit + Orange Transmit - White Green Receive + Blue White Blue Green Receive - White Brown Brown * For more information, refer to the Ethernet User Manual in Bixolon Web Site. - 43 - Rev. 1.04...
  • Page 44: Wlan

    BIXOLON printers require WLAN USB adapter to use the wireless LAN function. WLAN USB Adapter for BIXOLON printers should be available from BIXOLON. USB Adapter from market not BIXOLON is not guaranteed to be working properly with BIXOLON printers. - 44 -...
  • Page 45: Hardware

    SLP-TX400x/TX403x 4. Hardware 4-1 Wiring Diagram 4-1-1 SLP-TX40x Board Wiring Diagram - 45 - Rev. 1.04...
  • Page 46: Slp-Tx40Xe Board Wiring Diagram

    SLP-TX400x/TX403x 4-1-2 SLP-TX40xE Board Wiring Diagram - 46 - Rev. 1.04...
  • Page 47: Block Diagram

    SLP-TX400x/TX403x 4-2 Block Diagram - 47 - Rev. 1.04...
  • Page 48: Special Circuit Description

    SLP-TX400x/TX403x 4-3 Special Circuit Description 4-3-1 Power Circuit This system is operated under 100Vac or 240Vac. The power circuit supplies the three differential DC voltage sources. VOLTAGE DESCRIPTION VDD_24V (+24VDC) Step Motor & Auto Cutter Voltage TPH_24V (+24VDC) Thermal Printer Head (TPH) Voltage VDD_5V (+5VDC) IEEE1284 Logic IC Voltage VDD_3V3 (+3.3VDC)
  • Page 49: Reset Circuit

    SLP-TX400x/TX403x 3) CPU I/O, NAND FLASH, Ethernet and Etc. Voltage : +3.3VDC Change the input +24VDC to +3.3VDC by a regulation. U7(A4490EESTR) 4) RTC Voltage : +3.3VDC Change the input +5VDC to 3.3VDC by a regulation. U8(RP103K331D) 5) DDR2 SDRAM Voltage : +1.8VDC Change the input +24VDC to +1.8VDC by a regulation.
  • Page 50: Rs232C Communication Block Diagram

    SLP-TX400x/TX403x 4-3-3 RS232C Communication Block Diagram The CPU and RS-232C driver(ST3232) are used for serial communication. 1) RS232C Communication block diagram ST3232 D-SUB9 Driver Female Figure 4-2 RS232C Communication Block Diagram 2) RS232C Communication waveform Transmit(Printer to Host) Host Busy Host not Busy Host Busy Host...
  • Page 51: Parallel Communication Block Diagram

    SLP-TX400x/TX403x 4-3-4 Parallel Communication Block Diagram The printer support the bi-directional parallel interface with centronics, Nibble, Byte mode. The centronics is Forward mode and the nibble, byte mode are reverse mode. Figure 4-4 IEEE1284 Communication Block Diagram 4-3-5 USB Communication Block Diagram The printer support the USB(Universal Serial Bus).
  • Page 52: Ethernet Communication Block Diagram

    SLP-TX400x/TX403x 4-3-6 Ethernet Communication Block Diagram The printer support the Ethernet. The Network type is 10/100 Base-T All in one type. (Auto detection) Figure 4-6 Ethernet Communication Block Diagram - 52 - Rev. 1.04...
  • Page 53: Thermal Pinter Circuit

    SLP-TX400x/TX403x 4-3-7 Thermal Pinter Circuit First, the CPU sends a serial clock and serial data 832bits(104bytes) to the shift register of the TPH. Second, the CPU send a Latch signal to the TPH. Then the Data of both shift register#1 and #2 are moved to the Latch register.
  • Page 54: Disassembly And Assembly

    SLP-TX400x/TX403x 5. Disassembly and Assembly 5-1 Case Lower Block 5-1-1 Case Lower Block 1) Remove the four screws①. 2) Separate the Cover Dip②, the Case-Lower④ and the Foot-Rubber③ from the printer. Figure 5-1 Disassembly Case-Lower #1 - 54 - Rev. 1.04...
  • Page 55: Main Pba Block

    SLP-TX400x/TX403x 5-1-2 Main PBA Block 1) Remove the four screws ①. 2) Remove the connector wires ③~⑨ from Main PBA and sub Assembly. 3) Separate the Main PCB ② and sheet PCB ⑩ from the Printer. Figure 5-2 Disassembly Case-Lower #2 - 55 - Rev.
  • Page 56: Case Upper Block

    SLP-TX400x/TX403x 5-2 Case Upper Block 5-2-1 Case Upper Block 1) Remove the one screw② and Separate the Hinge upper-B③. 2) Separate the Case upper Assembly① from the Printer. 3) Remove the four screws② 4) Separate the Cover top⑤, the Hinge upper-A④ and Label Function⑥ from the Case upper Assembly①...
  • Page 57: Frame Ribbon Block

    SLP-TX400x/TX403x 5-3 Frame Ribbon Block 5-3-1 Frame Ribbon Block 1) Remove the Eight Screws① 2) Separate the Frame Ribbon Assembly③ from the Frame Lower Assembly②. Figure 5-4 Disassembly Frame Ribbon #1 - 57 - Rev. 1.04...
  • Page 58: Frame Ribbon Assembly Block

    SLP-TX400x/TX403x 5-3-2 Frame Ribbon Assembly Block 1) Remove the E-Ring①. 2) Separate the Hinge ②~⑥ from the Frame Ribbon Assembly. 3) Remove the two Screws⑧. 4) Separate the Cover-L⑨ and the Cover-R⑩ from the Frame Ribbon Assembly. Figure 5-5 Disassembly Frame Ribbon #2 - 58 - Rev.
  • Page 59: Tph Assembly Block

    SLP-TX400x/TX403x 5-3-3 TPH Assembly Block 1) Remove the Screw③ and Separate the R-End PBA④ from the Frame Ribbon Assembly. 2) Separate the TPH Assembly② from the TPH wire. * Disassembly TPH Assembly (1) Remove the two Screws⑥ and three Screws⑦. (2) Separate the Parts⑧~⑭.
  • Page 60: Door Lock Assembly Block

    SLP-TX400x/TX403x 5-3-4 Door Lock Assembly Block 1) Remove the two E-Rings①. 2) Separate the Door Lock-R②, the Shaft Lock③ and the Door Lock-L④ from the Frame Ribbon Assembly⑤. Figure 5-7 Disassembly Frame Ribbon #4 - 60 - Rev. 1.04...
  • Page 61: Clutch Assembly Block

    SLP-TX400x/TX403x 5-3-5 Clutch Assembly Block 1) Remove the E-Rings①. 2) Separate the Parts②~⑮. 3) Remove the Screws⑧. Figure 5-8 Disassembly Frame Ribbon #5 - 61 - Rev. 1.04...
  • Page 62: Etc Assembly Block

    SLP-TX400x/TX403x 5-3-6 Etc Assembly Block 1) Remove the three Screws①. 2) Separate the Gear Assembly②~⑤ from the Frame Ribbon. 3) Remove the Washer⑥. 4) Separate the Shaft Roller⑦ and the Roller Paper⑧ from the Frame Ribbon. 5) Remove the Screw⑨ and separate the Brkt Assembly⑩~⑬. 6) Remove the two Screws①...
  • Page 63: Frame Lower Block

    SLP-TX400x/TX403x 5-4 Frame Lower Block 5-4-1 Holder Paper Block 1) Remove the five Screws②⑤. 2) Separate the Link③, the Spring Link④ and the Link LR⑥ from the Frame Lower①. 3) Separate the Holder Paper-L⑦ / R⑧ from the Frame Lower①. 4) Separate the Holder Paper Fixed⑨...
  • Page 64: Guide Paper And Roller Assembly Block

    SLP-TX400x/TX403x 5-4-2 Guide Paper and Roller Assembly Block 1) Remove the four Screws② and separate the Guide Paper-up⑥. 2) Remove the two Screws② and separate the Guide Paper-down④. 3) Remove the four Screws⑦ and separate the Roller Assembly⑧~⑪ from the Frame Lower①. 4) Separate the Cover STD⑫...
  • Page 65: Motor Assembly Block

    SLP-TX400x/TX403x 5-4-3 Motor Assembly Block 1) Remove the two Screws③. 2) Separate the two Switch Assembly② from the Frame Lower①. 3) Remove the two Washers④ and separate the Gear B200⑤. 4) Remove the two Screws⑥⑦ and separate the Motor Assembly from the Frame Lower①. 5) Separate the Gear ALS200 II⑨...
  • Page 66: Sensor Bm Down Assembly Block

    SLP-TX400x/TX403x 5-4-4 Sensor BM Down Assembly Block 1) Remove the two Screws②. 2) Separate the Cover Rack③, the Gear Continuous④ and the Gear Rack⑤ from the Frame Lower①. 3) Remove the four Screws② and separate the Cover BM Down Assembly⑥. 4) Remove the E-Ring⑦.
  • Page 67: Cleaning Head

    SLP-TX400x/TX403x 6. Cleaning Head Printing quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows: ※ CAUTION - Make sure to turn the printer power off prior to cleaning. - As the print head gets very hot during printing, if intending to clean the print head, turn the printer power off and wait approximately 2~3 minute before commencement.
  • Page 68: Cleaning Sensors, Roller Or/And Paper Path

    SLP-TX400x/TX403x 6-2 Cleaning Sensors, Roller or/and Paper Path 1) Open the paper cover and the Ribbon Assembly, and remove the paper and ribbon. 2) Remove any dust or foreign substance using dry cloth or cotton swab. 3) Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials.
  • Page 69: Troubleshooting

    SLP-TX400x/TX403x 7. Troubleshooting This character describes the methods for troubleshooting in this Label Printer. • Troubleshooting flow chart When the source of the problem is not clear, use the flowchart to find and replace a defective component. • Troubleshooting tables Follow the steps outlined in these tables to repair a defect whose symptoms are known.
  • Page 70: Status Led Dose Not Light

    SLP-TX400x/TX403x 7-1-1 Status LED dose not light - 70 - Rev. 1.04...
  • Page 71: Error Led Is Red Blink

    SLP-TX400x/TX403x 7-1-2 Error LED is red blink Turn off the power, then turn on the power Is label roll(paper) not insert? Replace or insert label(paper) roll Replace gap sensor ass’y Replace black mark sensor ass’y Replace PCB-main ass’y - 71 - Rev.
  • Page 72: Error Led Is Orange Blink

    SLP-TX400x/TX403x 7-1-3 Error LED is orange blink Turn off the power, then turn on the power Is frame Ribbon opened? Close frame ribbon Replace cover s/w ass’y Replace PCB-main ass’y - 72 - Rev. 1.04...
  • Page 73: Self Test Is Not Normal

    SLP-TX400x/TX403x 7-1-4 Self test is not normal - 73 - Rev. 1.04...
  • Page 74: Data From Host Is Not Printed Normal

    SLP-TX400x/TX403x 7-1-5 Data from host is not printed normal - 74 - Rev. 1.04...
  • Page 75: Power Problem

    SLP-TX400x/TX403x 7-2 Power Problem - 75 - Rev. 1.04...
  • Page 76: System Problem

    SLP-TX400x/TX403x 7-3 System Problem - 76 - Rev. 1.04...
  • Page 77: Panel Pba And Media Sensor Problem

    SLP-TX400x/TX403x 7-4 Panel PBA and Media Sensor Problem - 77 - Rev. 1.04...
  • Page 78: Thermal Printer Head And Step Motor Problem

    SLP-TX400x/TX403x 7-5 Thermal Printer Head and Step Motor Problem - 78 - Rev. 1.04...
  • Page 79: Rs-232C Serial Communication Problem

    SLP-TX400x/TX403x 7-6 RS-232C Serial Communication Problem - 79 - Rev. 1.04...
  • Page 80: Usb Communication Problem

    SLP-TX400x/TX403x 7-7 USB Communication Problem - 80 - Rev. 1.04...
  • Page 81: Ethernet Communication Problem

    SLP-TX400x/TX403x 7-8 Ethernet Communication Problem - 81 - Rev. 1.04...

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