Trojan T2-C User Manual
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Trojan T2-C User Manual

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T2-C User Guide

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Summary of Contents for Trojan T2-C

  • Page 1 T2-C User Guide...
  • Page 3 Trojan™ T2-C User Guide Part Number 22834689-EN-E Revision 1.0 2/2018 Trojanlabel, An AstroNova™ Company Marielundvej 46A, 2. 2730 Herlev Denmark Phone +45 2964 0005 www.trojanlabel.com...
  • Page 4 Danish and Foreign copyright, trademark and other intellectual property laws. Trademarks Trojan™ is a trademark of AstroNova, Inc. Microsoft® Windows® XP, Windows® Vista, Windows® 7, Windows® 8, and Windows® 10 are registered trademarks of Microsoft Corporation.
  • Page 5 Certificate of compliance and Safety information...

  • Page 7: Table Of Contents

    Chapter 2: Setting up the T2-C press ....... 17 Physical setup ........17 Cabling (network and power supply) .
  • Page 8 ........50 Chapter 9: Shutting down the T2-C press ......51 Chapter 10: Driver installation and features .
  • Page 9 Chapter 15: Preparing the T2-C press for transportation ....109 Removing the printhead ....... . 109 Storing used or opened printheads .
  • Page 10 Contents T2-C User Guide...

  • Page 11: Introduction

    Introduction Original instructions These instructions are Trojanlabel's original instructions for the Trojanlabel press (henceforth called the machine or TrojanTwo-Compact press or T2-C press). Purpose The purpose of these instructions is to ensure correct installation, use, handling and maintenance of the machine.

  • Page 12: Overview And Application

    The machine must not be used for any other purpose than the purpose mentioned above. Warning about foreseeable misuse The T2-C press may not be used with inks not endorsed by Trojanlabel. All inks purchased from Trojanlabel or from official Trojanlabel distributors worldwide are endorsed by Trojanlabel.
  • Page 13 Length 0.59" (15 mm) - 30.0" (762 mm) - 30.0" (762 mm) maximum length can be extended with stitch function. Print Speed and Resolution • Printing Technology: Thermal Inkjet • Resolution and Speed: 6 ips (9m/min.) at 1600 x 1600 dpi 12 ips (18m/min.) at 1600 x 800 dpi T2-C User Guide...
  • Page 14 Introduction Overview Description NIP clamp 7" Touch screen display Lid to access aerosol filter and slitter knifes Built-in slitter knifes Unwinder Rewinder T2-C User Guide...
  • Page 15 Description Lid for easy access to gap/blackmark sensor and maintenance Sensor for gap/blackmark detection Label edge sensor Waste Ink bottle inside (can be accessed via drawer) Easy installation (Ethernet and power outlet 100-240V AC - 50/60 Hz) T2-C User Guide...
  • Page 16 Introduction T2-C User Guide...

  • Page 17: Setting Up The T2-C Press

    Setting up the T2-C press Physical setup The T2-C press is packed in a wooden crate and shipped strapped on top of a wooden pallet (total weight of the package including the crate is around 80kg). After opening the wooden crate the machine must be lifted out from the crate.

  • Page 18: Cabling (Network And Power Supply)

    Power on/off switch Power supply Note: Ethernet cable is not included in the T2-C press package. It is recommended to use Cat5, Cat5e or Cat6 Ethernet cable versions to connect the T2-C press to the local network and/or to the Internet.

  • Page 19: Power On

    Power on process Press the physical power switch on the left side of the T2-C press, switching it from 0 to 1. Turning the main power switch on starts the TrojanControl software on the touch screen and also starts the print engine.

  • Page 20: Installing Ink Tanks And The Printhead

    Installing ink tanks and the printhead Installing the ink tanks The T2-C press uses CMYK ink tanks. Each contains 2 liters of ink when opened. Every T2-C ink tank is QA chip protected ensuring that only genuine Trojanlabel ink tanks can be used.
  • Page 21 Mixing up the ink tube connectors (if the yellow connector is connected to the black ink tank, for example) will contaminate the inks in the system and leads to significant financial damage because the contaminated ink is wasted. T2-C User Guide...
  • Page 22 From the second ink set, the ink level % calculation is normal and ink tanks run out of ink according to the ink level % displayed on the screen. Note: T2-C 2L ink tanks are not refillable and shall be treated as hazardous waste when empty.

  • Page 23: Unpacking The Printhead

    Carefully rip the foil packaging open at the notch. Use scissors if your foil bag does not have a notch or you are finding it difficult to tear the bag. Remove the printhead from the foil bag. T2-C User Guide...
  • Page 24 Note: Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts. T2-C User Guide...

  • Page 25: Installing The Printhead

    Important: The printhead can only be filled with ink when the reservoir ink tanks are filled. For the first time installation, the printhead can only be primed when filling the reservoir tanks procedure is completed. Open the top lid on the T2-C press to gain access to the print engine. T2-C User Guide...
  • Page 26 Insert the printhead by the handle into the cradle. a) Open the printhead latch all the way up. b) Insert the printhead into the cradle by the handles. c) Pull the printhead backwards until it snaps into the proper place standing upright. T2-C User Guide...
  • Page 27 Printhead priming takes about 3-5 minutes and the system state becomes online when the process is finished and the machine is ready for printing. Note: Do not throw away the blue rubber dock protector caps (included with the T2-C press). These prevent ink leaking from the revolvers during transportation or when there is no printhead installed.
  • Page 28 Power on T2-C User Guide...

  • Page 29: Loading The Label Material

    If the ink jet coating is on the outside of the material, which is the most common, place the roll so the end of the material is facing clockwise. Important: Ensure Media Settings > Unwinder or Rewinder label position states: Outside T2-C User Guide...

  • Page 30: Rolling Direction Rewinder

    The rewinder can place the label material on the outside or inside of the roll. The criteria are the same as for the unwinder, please refer to the above for placement and direction and update the Media settings to reflect this. T2-C User Guide...

  • Page 31: Threading The Label Material From Scratch

    See “Rolling direction unwinder - Ink jet coating on the inside or outside” on page 29. Press the Reset Sidesteer Position button in the TrojanTwo tab > Handling menu to set the unwinder core horizontal position to the default position. T2-C User Guide...
  • Page 32 The best way is to set it around 57mm from the wall. The label edge sensor will make the position correction later, once it is set. See “Adjusting the label edge sensor” on page 35. T2-C User Guide...
  • Page 33 (3), then over the last metal roll (4) and fix it with adhesive tape to an empty paper core on the rewinder shaft (5). Media going through between the NIP clamps: T2-C User Guide...
  • Page 34 Loading the label material Close the NIP clamp. Press the Calibrate Web button in the TrojanTwo tab > Handling menu. Tension calibration is completed when Web State becomes ready in the right side status bar on the touchscreen. T2-C User Guide...

  • Page 35: Adjusting The Label Edge Sensor

    Note: When moving the sensor, the manual knob that locks the sensor's position has to be released. Calibrate tension for the label web It is assumed that the label rolls are placed correctly and the machine is threaded with media. Web state is currently: 'Not calibrated': T2-C User Guide...
  • Page 36 Press the apply settings button. Go to the TrojanTwo tab > Handling menu and press the Calibrate web button. The calibration is finished when the "Web State" status reads "Ready". T2-C User Guide...

  • Page 37: Splicing And Changing The Label Roll

    29. Use the built in adhesive tape dispenser to stick the new media roll to the media that is still threaded via the web path. Note: Adhesive tape is not included in T2-C package. T2-C User Guide...
  • Page 38 Loading the label material Go to the TrojanTwo tab > Handling menu and press the Calibrate Web button to calibrate tension for the media. T2-C User Guide...

  • Page 39: Select And Queue Print / Start Print Job

    Choose the number of copies or the starting page number to print, by pressing the Number of Copies button or the Print from Page button (printing job from a certain page number). Send the print to queue by pressing the green print button. T2-C User Guide...
  • Page 40 Overview screen, which is automatically displayed when starting a print. Print queue is paused. Press Resume Print Queue button to start printing. Print job in progress in overview menu. T2-C User Guide...

  • Page 41: Pause, Resume, Or Stop A Print Job

    Pausing, resuming, and stopping print jobs is done from the TrojanTwo tab > Overview menu. • Pause: Press the Pause/Resume button. Print state will change to "Paused". • Resume of paused job: Press the Pause/Resume button once more. Print state will change to "Printing". T2-C User Guide...
  • Page 42 Pause, resume, or stop a print job • Stop: Press the stop button. Print state will change to "NA" and the current print job is canceled and removed from the print queue. Note: NA = Not Available T2-C User Guide...

  • Page 43: Moving The Label Web

    HOME > Settings > Printing Preferences menu: Web move speed can be set to 1,3,6,9 inches per second (IPS) and web fast move speed can be set to 9,12,15,18 IPS. T2-C User Guide...
  • Page 44 Moving the label web T2-C User Guide...

  • Page 45: Printing Modes

    (black marks) between the labels. • To set the T2-C press to continuous printing mode, go to TrojanTwo tab > Media settings menu and select the Continuous button in the TOF mode field. Then press the Save and Apply button to apply the setting changes.

  • Page 46: Die-Cut Printing Mode

    • To set the T2-C press to Diecut printing mode, go to TrojanTwo tab > Media Settings menu and select the Diecut button in the TOF mode field. Then press the Save and Apply button to apply the setting changes.
  • Page 47 Minimum 2.2 mm gap at 6 IPS mode • Minimum 3 mm gap at 12 IPS mode • Maximum gap size is 65 mm Important: Setting the label gap outside the minimum and maximum range can result in label skipping or high label gaps. T2-C User Guide...

  • Page 48: Blackmark Printing Mode

    'blackmarks' on the label material (can be on front or back side of the label roll). • To set the T2-C press to Blackmark printing mode, go to TrojanTwo tab > Media Settings menu and select the Blackmark button in the TOF mode field. Then press the Save and Apply button to apply the setting changes.
  • Page 49 Check detection by moving a label (not blackmark) into the sensor beam. If sensor is properly calibrated, then the red output indicator LED will go on indicating that the sensor can differentiate between blackmark and label. When the blackmark is under the sensor, then only the green autoset LED is lit. T2-C User Guide...

  • Page 50: Gap Size And Speeds

    Note: The complexity of the image may also influence this. A very simple bar code image may allow for shortened gap sizes. The T2-C press will display an error in the 'Error'-field: 'Missed TOF or datapath underrun' if this occurs.

  • Page 51: Shutting Down The T2-C Press

    Shutting down the T2-C press Go to the HOME tab. Press the Shutdown menu. Press the big red Shutdown TrojanController button. Confirm by selecting OK. Green info button is displayed. There is no need to press OK on that button.
  • Page 52 Shutting down the T2-C press T2-C User Guide...

  • Page 53: Driver Installation And Features

    Driver installation and features Driver installation • The T2-C driver can be found on the USB stick supplied with the T2-C package. • Open the TrojanTwo Driver installer on user's PC, run WinSetup.exe (preferably with administrator privileges) and choose 'Install Printer Software'.
  • Page 54 • Select the 'I accept the terms in the license agreement' checkbox and press the 'Next' button to continue. • Select 'Configure to print over the Network' Note: USB printing is not supported for the T2-C press. T2-C User Guide...
  • Page 55 Depending on Local Network policy there might be occasions when the auto detection of the T2-C press is not working. In this case type the IP address of the machine manually. Note: The current IP address of the T2-C press can be checked on the touchscreen in the HOME >...

  • Page 56: Driver Features And Functions

    Driver installation and features • Set this printer as the default printer (the T2-C press can be set as the default printer on the particular PC meaning that the T2-C will be on the top of the printer list when printing is selected).

  • Page 57: General Driver Settings

    Copies Number of copies times the number of pages in the actual print job. My Print Settings Can create and load driver profiles from settings. Media • Type: List of available color profiles. T2-C User Guide...
  • Page 58 Mid job maintenance distance is set in the TrojanTwo tab > Media Settings > Advanced menu. The reason for this is that a stitch job practically counts as 1 page for the firmware no matter how many pages are being stitched. T2-C User Guide...

  • Page 59: Integrating Additional Color Profiles

    Especially for large print jobs with variable data. • Store only: Sends and stores the selected print job into the T2-C press Job Library without actually printing. The stored job can be printed later from the Job Library menu in the T2-C touch screen.
  • Page 60 Driver installation and features Installing additional color profiles Installed color profiles are available in media type list after installation. T2-C User Guide...

  • Page 61: User Interface (Ui)

    “Troubleshooting” on page 115. NA = Not Available if there is no error state. • Print state: 'NA' if the T2-C is in the idle state, 'Printing' if the T2-C is printing and 'Pause' if current print job is paused. •...

  • Page 62: General Settings (Home Tab)

    Slitter enabled: 'Yes' if slitter option is enabled, 'No' if slitter option is disabled. Slitter can be enabled/disabled in the TrojanTwo tab > Media Settings > Advanced menu but only if the current TOF mode is set to Diecut. See “Using the built in slitter for the T2-C press” on page 93. •...

  • Page 63: Settings Menu

    User Interface (UI) Settings menu • Service ID: A unique ID for each T2-C press. Based on the service ID, the Trojanlabel support team can access the Trojan Control remotely via the Internet and provide technical support. • Actual software version: Version number of the Trojan Control interface (GUI) currently running on the machine.
  • Page 64 (as long as DHCP mode is selected, the T2-C press ignores any static IP settings). • Current IP address field displays the current IP address of the T2-C press on the local network. • Uncheck Use DHCP checkbox when local network policy recommends using a static IP address.
  • Page 65 Enabled: The print job is stored and available for reprinting from the job library. Disabled: The print jobs sent after disabling this option are not stored in the job library. However, jobs that have already been in the library will remain and be available for printing. T2-C User Guide...
  • Page 66 • Thousands separator: User can define separator for displaying thousands in the user interface. User Management button • By default user management is not enabled, therefore every function of the T2-C press is accessible without user authentication. T2-C User Guide...
  • Page 67 TrojanControl software. A user with 'User Management' rights (like the built in 'admin' user) can create user accounts and can assign rights for each user to access certain functions in Trojan Control software.
  • Page 68 When disabled there is no printhead maintenance after print jobs. • Startup maintenance: Enabled/Disabled. When disabled there is no print ead maintenance when the machine starts up. • Shutdown maintenance: Enabled/Disabled. When disabled there is no printhead maintenance when the machine is shutting down. T2-C User Guide...
  • Page 69 • Default batch mode: Note: Batch mode means that the T2-C press is waiting for a certain period of time and batches the print jobs sent during the batch mode timeout. Batched print jobs are merged into 1 print job and printed out at once. Batched print jobs show up as 1 print job in statistics.

  • Page 70: Statistics Menu

    + printhead cost/label, ink + media + printhead cost/label calculation). • Cost/label (ink only) calculation is the cost/1 label in the actual print job based on ink tank price given in the HOME > Settings > Consumables menu. T2-C User Guide...
  • Page 71 Note: A printhead must print at least 1 page to be able to register the usage statistics. A freshly installed printhead that has not printed any pages at the certain T2-C press is displayed as an empty record.

  • Page 72: Shutdown

    PC which is connected to the same network as the T2-C press. • Actual IP address of the T2-C press can be set or acquired in the HOME > Settings > Network menu. See “Settings menu” on page 63.
  • Page 73 User Interface (UI) • Type the actual IP address of the T2-C press into a browser at a user PC: • Press the Export to CSV button on the page to save the statistics into a CSV file. Ink consumption is more detailed in this view and displayed for each used base color (CMYK) and in total as well.

  • Page 74: T2-C Press Handling Menus (Trojantwo Tab)

    User Interface (UI) T2-C press handling menus (TrojanTwo tab) Overview menu Overview menu when the T2-C press is printing. Icon Description Pause/Resume print job Stop/Cancel print job • Information from currently printed job, including: – Preview image of the label which is being printed at the moment –...

  • Page 75: Handling Menu

    The Handling menu includes all the web path related actions. Backward/Forward Web Button Moves the label web backward/forward. The movement speed is defined in the HOME > Settings > Printing Preferences menu. See “Settings menu” on page 63. T2-C User Guide...
  • Page 76 See “Adjusting the label edge sensor” on page 35. Note: This function is only active when the web state is Not Calibrated. Otherwise the button is grayed out and inactive. T2-C User Guide...

  • Page 77: Maintenance Menu

    Usually when heavy cleaning is needed, it is a sign that the installed printhead has reached end of life or the printhead nozzles are heavily dehydrated. Release Printhead Button Opens the printhead latch to be able to install/replace the printhead physically. T2-C User Guide...
  • Page 78 One ink circulation cycle takes a few seconds only. Note: Ink circulation is a very useful function and can help to get rid of fine streaks generated by air bubbles which might be blocking some printhead nozzles. It takes less time than Light Cleaning. T2-C User Guide...

  • Page 79: Job Library Menu

    Can swipe on the touchscreen or use the scroll bar for paging when paging is enabled in the HOME > Settings > User Preferences menu. See “Settings menu” on page 63. Icon Description Print selected print job Number of copies Print from a certain page number T2-C User Guide...
  • Page 80 Delete the selected print job Example: The number of copies is set to 1000, but the user wants to print from page 560 to 1000. Then the value 560 should be set for the print from certain page number field. T2-C User Guide...
  • Page 81 However when renamed, the user confirms that the particular print job is not for testing but to print as a production batch. • Applied color profile: The color profile applied in the driver when the job was sent. See “Driver features and functions” on page 56. T2-C User Guide...

  • Page 82: Print Queue Menu

    User Interface (UI) • Force Stitch Mode checkbox: Normally Stitch mode can be enabled from the T2-C driver. See “Driver features and functions” on page 56. However enabling the stitch mode checkbox will create a stitch mode job from the actual print job when printed. This function is useful when the job was sent from a RIP software where the stitch mode option is not available.

  • Page 83: Diagnostics Menu

    • Bath mode timeout: Period of time in seconds while jobs are merged together when batch mode is on. Delete the selected print job Diagnostics menu • Information about software, firmware, serial numbers and total label counter. T2-C User Guide...

  • Page 84: Media Settings Menu

    Temperature: Adjusting ink temperature to room temperature for the best print quality. The average temperature of the room where the T2-C press is set up is displayed in the temperature field based on the feedback of the built in temperature sensor. Heating the ink right before printing will be adjusted to the environmental temperature.
  • Page 85 Gap size: Setting the gap size between printed labels. Note: Maximum gap is 65mm. Note: Gap size field is only displayed if TOF mode is continuous. In diecut and blackmark modes, the label eye sensor detects the label gaps/blackmarks. T2-C User Guide...
  • Page 86 This sensor setting is to avoid running out of label material during a print job. • Unwinder torque (N): Tension for the unwinder. Minimum value is 10, maximum value is 50. • Rewinder torque (N): Tension for the rewinder. Minimum value is 10, maximum value is 85. T2-C User Guide...
  • Page 87 When those tiny spots are not acceptable from a print quality point of view, this function can be reduced or switched off completely. T2-C User Guide...
  • Page 88 ALTHOUGH switching KWS off (0) does not result in loosing warranty for the printhead, it is still advised to enable KWS and set it to a level where the small dots are still acceptable in terms of print quality. T2-C User Guide...

  • Page 89: Updating Software And Firmware

    Updating via the online updater The updater option can be found in the HOME > Settings > Updater menu in the Trojan Control interface. Actual software version can also be checked in the HOME > Settings menu. Make sure the T2-C press is connected to the Internet.

  • Page 90: Updating Via The Offline Updater

    Check Trojan Control version number after installation. Note: The Trojan Control may restart several times during the update process. After updating the Trojan Control interface the updater detects the current firmware version and will start updating the firmware when needed.
  • Page 91 Check the Trojan Control version number after installation. Note: The Trojan Control may restart several times during the update process. After updating the Trojan Control interface the updater detects the current firmware version and will start updating the firmware when needed.
  • Page 92 Updating software and firmware T2-C User Guide...

  • Page 93: Using The Built In Slitter For The T2-C Press

    Load matching cardboard paper cores onto the rewinder shaft according to how many rolls are to be slit (max. 4). Open the back lid all the way up on the T2-C press to gain access to the slitter blades. T2-C User Guide...

  • Page 94: Chapter 13: Using The Built In Slitter For The T2-C Press

    Using the built in slitter for the T2-C press Move the slitter blades manually to the position where you want to slit the rolls along the pre-diecut lines on the label roll. • The blades which are currently not intended to be used can be pulled on the sides.

  • Page 95: Replacing The Slitter Blades

    Part number for the slitter blade is: 10000036 Blade set (6 blades), type: LUTZ 0700.0400. Open the lid on top of T2-C press to gain access to the slitter blades. Loosen the screw for the slitter bracket using a hex key size 2.5.
  • Page 96 Using the built in slitter for the T2-C press Loosen brass finger screw that fixes the blade holder bracket (1.) and remove the blade holder (2.). Remove the 2 screws that fix the blade onto the blade holder using a hex key size 2.5.

  • Page 97: Maintenance

    Based on weekly visual checking it is recommended to clean these rollers when they look dusty/dirty. Open top left lid on the T2-C press to gain access to the NIP roller and clamp. Open the NIP clamp latch, so the NIP metal and rubber roller can turn freely.
  • Page 98 Wipe the dust and debris off with a wet lint free cloth from the rubber and metal rollers. NIP clamp rubber roller marked with an arrow. NIP metal roller marked with an arrow. Use a wet lint-free cloth and roll the NIP roller to wipe off dust from all over the surface. T2-C User Guide...

  • Page 99: Cleaning Other Rollers

    Maintenance routines which protect the printhead produce some waste ink. This waste ink goes into the waste ink bottle. The waste ink bottle is located inside the machine cabinet and can be accessed through a drawer on the left side of the machine. T2-C User Guide...
  • Page 100 However in other countries, the Trojan ink is not considered as hazardous waste and can be disposed down the drain.

  • Page 101: Replacing The Wiper Roller

    If ink puddles remain on the printhead surface after a wipe printhead maintenance. Part number Description 10003356 T2 Wiper Roller Gen 2 (Micro Fiber Roller) Required equipment: • Rubber gloves • Distilled water • Lint-free cloth Open the top left side lid on the machine. T2-C User Guide...
  • Page 102 Press the Home Maintenance Module button in the TrojanTwo tab > Handling menu to gain access to the wiper module. The maintenance module slides out from under the printhead. The wiper roller is indicated below with an arrow. T2-C User Guide...
  • Page 103 Unclick and pull the micro fiber roller out from under the plastic latch. On the right side where there is a gear mounted to the micro fiber roller, just lift out the gear from the wiper motor gear house. T2-C User Guide...
  • Page 104 Push the axis of the micro fiber roller under the plastic latch until it clicks onto the right place. Press the Install Maintenance Module button in the TrojanTwo tab > Maintenance menu to move the maintenance tray back into the proper position where it protects the printhead. T2-C User Guide...

  • Page 105: Manual Printhead Wiping

    Chemicals and alcohol will damage the printhead nozzles. Required equipment: • Rubber gloves • Distilled water • Lint-free cloth Open the top right side lid on the T2-C press to gain access to the print engine. T2-C User Guide...
  • Page 106 Use distilled water and make a piece of lint-free cloth wet. Note: USE LINT-FREE CLOTH ONLY! Using other than lint-free cloth can cause blocked printhead nozzles due to lose fibers or scratch the printhead damaging it physically. T2-C User Guide...
  • Page 107 Make a single move from one end to the other. Warning: DO NOT MOVE THE CLOTH BACK AND FORTH! Always wipe with a single move from one end to the other. Do not apply too much pressure. Just gently wipe the surface of the printhead. T2-C User Guide...

  • Page 108: Clean Or Replace Aerosol Filter

    To clean the filter, use compressed air to blow it out. The filter can also be washed out under the tap, but make sure it is dried before reinstalling To replace the filter, take it out from the drawer and replace with a clean new filter. T2-C User Guide...

  • Page 109: Preparing The T2-C Press For Transportation

    Preparing the T2-C press for transportation Removing the printhead Press the Release Printhead button in the TrojanTwo tab > Maintenance Maintenance menu. The release printhead process removes the ink from the printhead and from the ink tubes around the printhead, and pumps all the ink from this area back to the reservoir ink tanks.

  • Page 110: Storing Used Or Opened Printheads

    Preparing the T2-C press for transportation Storing used or opened printheads Use a clean, lint-free microfiber cloth moistened (not dripping) with clean DI water to do a single pass cleaning of the nozzles using light to no pressure. Keep ink coupling in upright position to avoid ink dropping down. Secure the original orange protective printhead cover onto the printhead.

  • Page 111: Removing The Ink From The Reservoir Ink Tanks

    Preparing the T2-C press for transportation Removing the ink from the reservoir ink tanks To remove the ink from the reservoir ink tanks, a script must be run from the hidden service menu. Warning: The hidden service menu is reserved for skilled technicians only! End users are not advised to use other functions in the hidden service menu (unless technical support of Trojanlabel is asking for this) than the empty ink process and empty ink filters process.

  • Page 112: Removing The Ink From The Ink Filters

    Preparing the T2-C press for transportation Select 'Empty IR Tanks' script from the upper scroll down list and press 'Run' button to run script. The empty IR tanks process takes about 5 minutes as it is emptying the reservoir ink tanks one by one.

  • Page 113: Empty And Clean The Waste Ink Bottle

    Preparing the T2-C press for transportation Default password to service menu is 321. Select one by one each 'Empty filter CMYK 5ml' script and press 'Run' button after selecting each color. Note: The empty ink filter script only requires a few seconds. As there is about 15ml ink in every ink filter normally, it is advised to run the ink filter emptying scripts 2-3 times for each color.
  • Page 114 Preparing the T2-C press for transportation Transport the ink tanks in a separate box removed from the top of the T2-C press. T2-C User Guide...

  • Page 115: Troubleshooting

    (4) fails to calibrate. • Check cabling of the servo motor(s). • Servo motor(s) factory calibration parameters are not correct. • Flexible coupling for servo motor(s) is loose. • Servo motor controller board is damaged. • Servo motor is damaged. T2-C User Guide...
  • Page 116 Incompatible FPGA Version. Please contact support. Error (9) - (InCompatibleFPGAVersion) Web status display: BLDC calibration check failed. Please contact support. Error (10) - (BldcCalCheckFailed) Web status display: Rotary spi failed. Please contact support. Error (11) - (RotarySpiFailed) T2-C User Guide...
  • Page 117 Printhead Missing QA If printhead is installed but not recognized, then check/clean contact pins and reinsert the printhead. If cleaning the contact pins does not solve the issue, then try with another printhead or contact support. T2-C User Guide...
  • Page 118 Solution: Remove the printhead and install another printhead. • There is a damaged print job in the Job Library which has to be deleted from the file system. Contact support. T2-C User Guide...

  • Page 119: Error Messages On Screen

    User can hot swap ink tank(s) and press the refresh button on the screen to clear the error message after new ink tank is installed. Ink tank sign is flushing and 'Bag out' message appears in the status bar. T2-C User Guide...
  • Page 120 Extra disc space can be gained by deleting some print jobs from the Job Library. When disc space is enough to continue the actual print job, then the warning sign disappears and the print job continues. T2-C User Guide...

  • Page 121: Appendix A: Spare Parts

    Spare parts Consumables Part Number Description 20010006 Printhead LL2X 30010031 2L Ink Tank Trojan N Cyan 30010032 2L Ink Tank Trojan N Magenta 30010033 2L Ink Tank Trojan N Yellow 30010034 2L Ink Tank Trojan N Black 10003356 T2 Wiper Roller Gen 2 (Micro Fiber Roller)

  • Page 122: Circuit Boards

    T1005.04 BLDC driver T1006.02 Step driver T1007.02 Rotary sensor T1008.02 Edge Sensor T1009.03 E-Stop T1010.01 QA Board T1011.01 Connector PCA T1012 Ink Board T1013 Reservoir Sensor PCA T1014 Temp sensor T2-ECM-USB PC Motherboard-sub board T2-ECM PC Motherboard T2-C User Guide...

  • Page 123: Tubes, Cables, And Other Parts

    Spare parts Tubes, cables, and other parts Part Number Description T2-waste ink bottle Waste Ink bottle T2-C Powersupply Power supply unit for T2-C T2-Stop EMA Stop button T2-Fuse Fuse 10A for power switch T2-Powerinlet Power inlet switch T2-Ethernet Connector Ethernet Connector...
  • Page 124 Trojanlabel or from official Trojanlabel partners. The above part lists only contain the most common spare parts for reference to help in ordering if necessary. Before ordering any spare parts, please contact your Trojanlabel distributor or technical support. T2-C User Guide...

  • Page 125: Index

    Error (9) ......116 Diagnostics ....... 83 T2-C User Guide...
  • Page 126 Basic ....... . . 84 Safety check ......19 T2-C User Guide...
  • Page 127 Replacing ......101 Troubleshooting ......115 T2-C User Guide...
  • Page 128 Index T2-C User Guide...

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