nest  Hello Pro Installation & Configuration Manual
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Nest
Hello 
Pro Installation & Configuration
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Last updated: April 2018 
Version: 1.1 
 
Guide 
 

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Summary of Contents for nest Nest Hello

  • Page 1   Nest Hello  Pro Installation & Configuration Guide                                        Last updated: April 2018  Version: 1.1   ...
  • Page 2: Table Of Contents

    Table of Contents    General Information Compatibility Checking Compatibility - How to tell if Nest Hello will work in your customer’s home Technical Specifications Technical Specifications, continued Installation & Setup Installation Overview Installation Process Complex Installation Scenarios Troubleshooting Where to Find Additional Help  ...
  • Page 3: General Information

    General Information    Compatibility Minimum Requirements - the following must be in place for Nest Hello to be compatible:  1. Hard-wired doorbell  2. Hard-wired doorbell chime  3. 14 to 30 Volts of line power at the doorbell  4. 16 to 24 Volt, 10 Volt Amp transformer * ...
  • Page 4: Checking Compatibility - How To Tell If Nest Hello Will Work In Your Customer's Home

    If the transformer is labeled anywhere  from 16 to 24 Volts AC and 10 VA, Nest Hello will be compatible. If it’s labeled below 16 Volts, or  over 24 Volts you will need to upgrade the transformer.  ...
  • Page 5: Technical Specifications

    ​ T echnical Specifications  Dimensions:  1.7 in x 4.6 in x 1.0 in (4.3 cm x 11.7 cm x 2.6 cm)  Weight:  4.28 oz (121.6 g)  Power Requirements:  16VAC–24VAC 10VA transformer and wired doorbell  Camera:  1/3-inch, 3-megapixel (2K) color sensor, 8x digital zoom ...
  • Page 6: Technical Specifications, Continued

    At 1600x1200, Nest Hello requires 800 to 2000 Kbps of upload bandwidth while  streaming video. Nest Hello will use more bandwidth to stream video when there is  more motion in the scene. At 1600x1200, each Nest Hello could use 150GB to 600GB  of upload bandwidth per month depending on the video quality. ...
  • Page 7: Installation & Setup

      As a Nest Pro, make it a part of your process to prepare your customer in advance of your visit. Ask  them to have two things in place prior to your arrival - the password to their Wi-Fi network and the Nest ...
  • Page 8       a. Add product  b. Scan QR code on device  c. Check compatibility          d. Watch install video (optional)  e. Make sure you have  f. Review placement guidelines     ...
  • Page 9 ← When you land on this  screen, you are ready to proceed  to wiring the chime connector.       g. To avoid risks  h. Find the chime connector         ...
  • Page 10   5. Wire and install the Chime Connector at the Chime Box   With Nest Hello successfully added to the Nest App, you are now ready to wire and install the chime  connector.     Why a Chime Connector? Nest Hello is more than just a doorbell and requires a continuous power ...
  • Page 11 Consider the camera angle. ​ D etermine if you need to use the enclosed 15-degree wedge.  The wedge allows you to orient Nest Hello’s field of view to the left or to the right if the  existing doorbell is in a corner or any location that does not provide a good view of the area ...
  • Page 12: Complex Installation Scenarios

      7. Allow Nest Hello to update   Nest Hello is a Wi-Fi enabled device and when first connected to Wi-Fi, it will look for a software update.  This should take no more than a minute or two.    ...
  • Page 13 (16) Change or update camera’s Wi-Fi settings.      (17) Choose the location for Nest Hello. This is what your customer will see in  the Nest App.    (18) View serial number, MAC & IP addresses, AC voltage and more. ...
  • Page 14: Where To Find Additional Help

    If the customer adds a Nest Aware  subscription to Nest Hello with familiar face alerts enabled, their speaker can even say the name of a  visitor they’ve told their camera to recognize.  ...

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