Troubleshooting - Panasonic UB-T880 Manual

Troubleshooting

Refer to the following table to help solve common problems. If the problem persists, contact your dealer.
Symptom
The computer does not
recognize the electronic board.
The elite Panaboard response is
delayed.
The operation position is
misaligned.
Freehand lines are drawn
connected or intersecting.
Drawing data is lost or displayed
in the wrong location.
The electronic pen does not
work.
(Buttons do not function.)
(Lines written with the electronic
pen are broken or colors
change.)
The message "The pen battery
is low. Replace the battery
soon" appears on the computer
screen.
• The power to the electronic board is not turned on.
→
Turn on the power to the electronic board.
• The USB cable is disconnected.
→
Correctly connect the USB cable.
• Other applications or anti-virus software are active.
→
Shut down the other applications and anti-virus software.
• The position of the electronic board or projector has changed.
• The projector zoom was changed.
→
Perform calibration again.
• The monitor resolution was changed.
→
Shut down the elite Panaboard software, and then
calibration again.
• You touched multiple points in a close area (within 10 cm [4 in.])
while drawing.
→
Do not draw simultaneously in a close area (within 10 cm [4 in.]).
• Performing operations while leaving your hand on the screen
board.
• Performing operations with your finger while another part of your
hand is touching the screen board.
• Performing operations while the hand that was holding the pen is
still touching the screen board.
• Touching more than 3 spots on the screen board at one time.
→
Check that none of the above is causing the problem.
If misalignment is not caused by any of the above,
calibration again.
• You are using the electronic pen and your finger simultaneously.
→
If you use the electronic pen while operating the elite Panaboard
with your finger, the result is the same as when touching the elite
Panaboard with your finger. After operating with your finger, wait 1
second or more before using the electronic pen.
• Other applications or anti-virus software are active.
→
Shut down the other applications and anti-virus software.
• The battery is almost drained.
→
Replace the electronic pen's battery with a new battery.
• The electronic pen's Selector Dial is set to [Low-Power Mode].
→
Change the item selected with the Selector Dial.
• Peripherals are connected to the USB hub.
→
Connect the peripherals directly to the computer.
• Another electronic board is nearby.
→
Use the [Electronic Pen Registration Tool] on Windows computer
to register the electronic pen.
• The electronic pen is not registered or the electronic pen is
registered another electronic board.
→
Use the [Electronic Pen Registration Tool] on Windows computer
to register or unregister the electronic pen.
Replace the electronic pen's battery with a new battery.
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Possible cause and solution
perform
perform
20110902