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Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will
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be charged for the travel and labor costs of this service.
Parts for which customer self-repair is optional. These parts are also designed for Customer Self-
●
Repair. If, however, you require that HP replace them for you, this may be done at no additional charge
under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next-business-day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in HP billing you for the replacement. With a customer self-repair, HP will pay all
shipping and part return costs and determine the courier/carrier to be used.
7.
Should HP elect to replace or repair the defective product or part onsite, such products will be serviced at
the end-user customer's facility at no charge only within designated local service travel areas. Outside
designated local service travel areas, warranty services will be performed at the end-user customer's
facility only upon prior agreement; you may be required to pay travel expenses and other applicable
expenses for such services. Contact your local HP-authorized service provider for details on local travel
areas.
8.
You will make all reasonable efforts to support and cooperate with HP or an HP-authorized service provider
in resolving the problem remotely, for example, starting and executing self-tests or diagnostic programs,
providing all necessary information, or performing basic remedial activities upon request from HP or an HP-
authorized service provider.
9.
If HP is unable to repair or replace, as applicable, a defective product that is covered by this Limited
Warranty, HP shall, within a reasonable time after being notified of the defect, refund the residual value of
the product. The residual value will be the purchase price paid to HP or to an HP Authorized Reseller minus
depreciation and amortization.
10.
HP shall have no obligation to replace or refund until you return the defective components, parts, supplies,
or hardware product to HP, including its associated documentation. All components, parts, supplies, or
hardware products removed under this Limited Warranty become the property of HP. Notwithstanding the
above mentioned, HP may waive the requirement for you to return the defective product.
11.
Unless otherwise stated, and to the extent permitted by local law, HP products may be manufactured using
new materials or new and used materials equivalent to new in performance and reliability. HP may repair or
replace products (i) with equivalent products to the products being repaired or replaced but which may have
been subject to prior use; or (ii) with an equivalent product to an original product that has been
discontinued.
12.
This Limited Warranty is valid in any country/region where HP or its authorized service providers offer
warranty services and HP has marketed the HP product covered by this Limited Warranty. However,
warranty service availability and response time may vary from country/region to country/region. HP will not
alter form, fit, or function of the product to make it operate in a country in which it was never intended to
function for legal or regulatory reasons. This HP Limited Warranty is subject to all applicable laws and
regulations including US and other national export and import laws and regulations.
13.
Contracts for additional services may be available from any authorized HP service facility where the listed
HP product is distributed by HP or an authorized importer.
14.
You are responsible for the security of your proprietary and confidential information and for maintaining a
procedure external to the HP product for reconstruction of lost or altered files, data, or programs. HP IS
NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY FILES STORED BY YOU ON THE HP PRODUCT'S HARD
DISK OR OTHER STORAGE DEVICES. HP IS NOT RESPONSIBLE FOR THE RECOVERY OF LOST FILES OR DATA.
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Chapter 6 HP Limited Warranty Statement
ENWW
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