Hewlett Packard Enterprise Apollo 4200 Gen10 Maintenance And Service Manual
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Hewlett Packard Enterprise Apollo 4200 Gen10 Maintenance And Service Manual

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HPE Apollo 4200 Gen10 System
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications
and requirements for hardware components and software. This guide is for an experienced
service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of
computer equipment, trained in recognizing hazards in products, and are familiar with weight and
stability precautions.
Part Number: P08482-001
Published: December 2018
Edition: 1

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Summary of Contents for Hewlett Packard Enterprise Apollo 4200 Gen10

  • Page 1 This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website. Acknowledgments ®...

  • Page 3: Table Of Contents

    Contents Customer self repair..................6 Illustrated parts catalog................16 Mechanical components........................16 Air baffle spare part........................ 17 Fan cage spare part........................17 Fan spare part........................17 Cable management holder spare part..................17 Miscellaneous mechanical spare parts...................17 Rear NVMe drive cage air baffle spare part................18 Rear PCI cover spare part......................
  • Page 4 Open the cable management holder..................40 Remove the HPE Smart Storage Battery................41 Remove the air baffle......................42 Removing and replacing a drive blank....................43 Removing and replacing a drive blank from the front drive cage ...........43 Removing and replacing a drive blank from the rear drive cage..........44 Removing and replacing drives......................
  • Page 5 Product QuickSpecs........................113 UEFI System Utilities........................113 Selecting the boot mode ...................... 113 Secure Boot.......................... 114 Launching the Embedded UEFI Shell ..................114 Intelligent Provisioning........................115 Intelligent Provisioning operation..................115 HPE Insight Remote Support......................116 USB support............................ 116 External USB functionality....................116 HPE Smart Storage Administrator....................117 Troubleshooting..................118 Troubleshooting resources......................

  • Page 6: Customer Self Repair

    Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 7 (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société...
  • Page 8 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 9 Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard...
  • Page 11 CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis.
  • Page 12 Customer self repair...
  • Page 13 Customer self repair...
  • Page 14 Customer self repair...
  • Page 15 Customer self repair...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/ info/partssurfer). Item Description Air baffle spare part on page 17 Fan cage spare part on page 17...

  • Page 17: Air Baffle Spare Part

    Item Description 5e: Power supply blank — Rear NVMe drive cage air baffle spare part on page 18 — Rear PCI cover spare part on page 18 — Power cable assembly spare parts on page 18 Not shown. Air baffle spare part Customer self repair on page 6: mandatory Description Spare part number...

  • Page 18: Rear Nvme Drive Cage Air Baffle Spare Part

    2nd SFF drive cable track, signal and power cables P10069-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/ info/partssurfer). Illustrated parts catalog...

  • Page 19: Heatsink Spare Part

    Item Description Heatsink spare part on page 19 DIMM spare parts on page 19 Processor spare parts on page 20 Front panel board spare part on page 20 Power supply spare parts on page 20 PCIe riser board spare part on page 21 System board spare part on page 21 System battery spare part on page 21 For more information, see Removal and replacement procedures on page 28.

  • Page 20: Processor Spare Parts

    Description Spare part number DIMM, 32GB PC4-2666V-R, 2Rx4 850881-001 DIMM, 64GB PC4-2666V-L, 4Rx4 850882-001 DIMM, 16GB PC4-2666V-R, 1Rx8 868846-001 Processor spare parts Customer self repair on page 6: no Table 1: 41XX processor Description Spare part number 2.1 GHz Intel Xeon-S 4110 processor 875711-001 2.2 GHz Intel Xeon-S 4114 processor 875713-001...

  • Page 21: Pcie Riser Board Spare Part

    Customer self repair on page 6: mandatory Description Spare part number System battery 319603-001 System options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise (http://www.hpe.com/info/partssurfer). Illustrated parts catalog...

  • Page 22: Hpe Smart Storage Battery Spare Part

    Item Description HPE Smart Storage Battery spare part on page 22 Front/internal drive cage backplane spare parts on page 22 Drive blank spare parts on page 22 Power supply backplane board spare part on page 22 Expansion board option spare parts on page 23 Rear drive cage backplane spare parts on page 24 —...

  • Page 23: Expansion Board Option Spare Parts

    Description Spare part number P10064-001 Power supply backplane board Expansion board option spare parts Customer self repair on page 6: mandatory Table 5: Smart Array SAS controllers Description Spare part number HPE Smart Array E208i-a SR Gen10 Controller 836259-001 HPE Smart Array P408i-a SR Gen10 Controller 836260-001 HPE Smart Array P816i-a SR Gen10 Controller 836261-001...

  • Page 24: Rear Drive Cage Backplane Spare Parts

    Description Spare part number HPE Eth 10Gb 4p 563SFP+ adapter 870511-001 HPE Eth 10/25Gb 2p 661SFP28 adapter 879666-001 HPE Ethernet 100Gb 1p 842QSFP28 adapter 877697-001 Table 8: PCIe accelerators Description Spare part number HPE 375GB PCIe x4 WI HH DS Spl Card 882007-001 HPE 750GB PCIe x4 WI HH DS Card P03580-001...
  • Page 25 Description Spare part number 8TB SATA 7.2K LFF LP 512e DS HDD 834131-001 10TB SAS 7.2K LFF LP He 512e DS HDD 857966-001 10TB SATA 7.2K LFF LP He 512e DS HDD 857968-001 12TB SAS 7.2K LFF LP He 512e DS HDD 882398-001 12TB SATA 7.2K LFF LP He 512e DS HDD 882401-001...

  • Page 26: Hpe Trusted Platform Module 2.0 Spare Part

    Description Spare part number 1.92TB SATA RI SFF SC DS SSD P04478-B21 1.92TB SATA RI SFF SC DS SSD P05322-001 1.92TB SATA RI SFF SC DS SSD P06573-001 3.84TB SATA MU SFF SC DS SSD P02562-001 3.84TB SATA RI SFF SC DS SSD P04480-B21 3.84TB SATA RI SFF SC DS SSD P05323-001...
  • Page 27 Description Spare part numbers Mini SAS, system board cable P10072-001 Fan signal cable P10079-001 Illustrated parts catalog...

  • Page 28: Removal And Replacement Procedures

    The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates Hewlett Packard Enterprise systems and peripherals that contain assemblies and components that are sensitive to electrostatic discharge. Carefully observe the precautions and recommended procedures in this document to prevent component damage from static electricity.

  • Page 29: Server Warnings And Cautions

    CAUTION: To prevent damage to electrical components, properly ground the system before beginning any installation procedure. Improper grounding can cause electrostatic discharge. CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server data before installing or removing a hardware option, or performing a server maintenance or troubleshooting procedure.

  • Page 30: Rack Warnings And Cautions

    CAUTION: Do not operate the system for long periods with the access panel open or removed. Operating the system in this manner results in improper airflow and improper cooling that can lead to thermal damage. Rack warnings and cautions WARNING: When all components are removed, the server weighs 22.34 kg (49.25 lb). When all components are installed, the server can weigh up to 40.60 kg (89.51 lb).

  • Page 31: Preparation Procedures

    • Be sure sufficient clearance exists for cabling, installation and removal of the server, and movement of the rack doors. IMPORTANT: The HPE Apollo 4200 Gen10 System cable management arm is not supported on Compaq-branded 7000 series racks. Preparation procedures Remove the bezel To access the front panel components, unlock and then remove the bezel.

  • Page 32: Extend The Front Drive Cages Out Of The Chassis

    This method forces the system to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown. • Use a virtual power button selection through iLO 5. This method initiates a controlled remote shutdown of applications and the OS before the system enters standby mode.
  • Page 33 CAUTION: Do not operate the system for long periods with the front drive cages extended. When the front drive cages are extended while the system is powered on, monitor the status of the front drive temp sensor (08-HD Max) in iLO. If the iLO temp sensor (08-HD Max) reading is reporting an N/A value, monitor how long the drive cages have been out of the chassis.

  • Page 34: Remove The System From The Rack

    Remove the system from the rack WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives, power supplies, and internal system components to cool before touching them. WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: •...

  • Page 35: Remove The Access Panel

    c. Press the system release latches, and then slide the system out of the rack. 6. Place the system on a flat, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives, power supplies, and internal system components to cool before touching them.

  • Page 36: Remove The Rear Drive Cage Blank

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4. Place the system on a flat, level work surface. 5.

  • Page 37: Remove A Rear Drive Cage

    Remove a rear drive cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 38 • Two-bay SFF hot-plug rear drive cage removal • Six-bay SFF NVMe drive cage removal Removal and replacement procedures...

  • Page 39: Remove The Pcie Riser Cage

    To replace the component, reverse the removal procedure. Remove the PCIe riser cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 40: Open The Cable Management Holder

    To replace the component, reverse the removal procedure. Open the cable management holder Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3.

  • Page 41: Remove The Hpe Smart Storage Battery

    8. Remove the cables from the cable management holder. Remove the HPE Smart Storage Battery Procedure 1. Power down the system (Power down the system on page 31). 2. Remove the system from the rack (Remove the system from the rack on page 34). 3.

  • Page 42: Remove The Air Baffle

    8. Remove the battery cable from the air baffle clips, then remove the battery from the air baffle. Remove the air baffle Procedure 1. Power down the system (Power down the system on page 31). 2. Remove the system from the rack (Remove the system from the rack on page 34). 3.

  • Page 43: Removing And Replacing A Drive Blank

    Removing and replacing a drive blank Removing and replacing a drive blank from the front drive cage CAUTION: Do not operate the system with any of the front or rear drive cage bays empty. To maintain proper airflow and sufficient cooling, all drive bays in the front and rear cage must have a drive or a drive blank.

  • Page 44: Removing And Replacing A Drive Blank From The Rear Drive Cage

    Hewlett Packard Enterprise recommends installing at least one drive in the rear drive cage before operating the system.

  • Page 45: Removing And Replacing Drives

    Hewlett Packard Enterprise recommends installing at least one drive in the rear drive cage before operating the system.

  • Page 46: Removing And Replacing A Hot-Plug Drive

    Removing and replacing a hot-plug drive Procedure 1. Back up all system data. 2. Do one of the following: • If removing a drive from the front drive cage and the security bezel is installed, remove the bezel (Remove the bezel on page 31). •...
  • Page 47 • Remove an NVMe drive (rear drive cage only): a. Determine the status of the drive from the NVMe LEDs (NVMe drive components and LEDs on page 132). b. Press the power button. The Do Not Remove button illuminates and flashes. c.

  • Page 48: Removing And Replacing A Power Supply Blank

    To replace the component, reverse the removal procedure. Removing and replacing a power supply blank Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit. Procedure 1. Power down the system (Power down the system on page 31). 2.

  • Page 49: Removing And Replacing A Power Supply

    To replace the component, reverse the removal procedure. Removing and replacing a power supply WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. •...
  • Page 50 a. Back up all system data. b. Power down the system (Power down the system on page 31). c. Disconnect all peripheral cables from the system. 2. Release the power cords from the strain relief straps. 3. Disconnect the power cord from the power supply. 4.

  • Page 51: Removing And Replacing The Air Baffle

    To replace the component, reverse the removal procedure. Removing and replacing the air baffle Procedure 1. Power down the system (Power down the system on page 31). 2. Remove the system from the rack (Remove the system from the rack on page 34). 3.

  • Page 52: Removing And Replacing A Fan

    Removing and replacing a fan Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.

  • Page 53: Removing And Replacing A Rear Nvme Drive Cage Fan

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4. Place the system on a flat, level surface. 5.

  • Page 54: Removing And Replacing A Dimm

    6. Remove the air baffle on the rear of the NVMe drive cage (Removing and replacing a rear NVMe drive cage air baffle on page 52). 7. Remove the fan. To replace the component, reverse the removal procedure. Removing and replacing a DIMM WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 55: Removing And Replacing A Processor Heatsink Assembly

    CAUTION: If installing a processor with a faster speed, update the system ROM before installing the processor. To download firmware and view installation instructions, see the Hewlett Packard Enterprise Support Center website. CAUTION: To prevent possible system malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.

  • Page 56: Removing And Replacing An Expansion Board Or Type -P Controller

    Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.
  • Page 57 CAUTION: To prevent improper cooling and thermal damage, do not operate the system unless all PCIe slots have either an expansion slot cover or an expansion board installed. Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit. Procedure 1.

  • Page 58: Removing And Replacing The Hpe Smart Storage Battery

    To replace the component, reverse the procedure. Removing and replacing the HPE Smart Storage Battery WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 59: Removing And Replacing A Type -A Storage Controller

    9. Remove the HPE Smart Storage Battery. To replace the component, reverse the removal procedure. Removing and replacing a type -a storage controller WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 60: Removing And Replacing The Two-Slot Pcie Riser Board

    Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.

  • Page 61: Removing And Replacing The Power Pass-Through Board

    Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit. Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 62: Removing And Replacing The System Battery

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4. Place the system on a flat, level surface. 5.

  • Page 63: Removing And Replacing Drive Backplanes

    Procedure 1. Power down the system on page 31. 2. Remove the system from the rack on page 34. 3. Place the system on a flat, level surface. 4. Identify the battery location (System board components on page 123). 5. To remove the system battery from its socket, slightly push the metal tab, and then pry it gently from the socket.
  • Page 64 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4. Place the system on a flat, level surface. 5.

  • Page 65: Removing And Replacing The Internal Lff Drive Cage Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the internal LFF drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 66 7. Disconnect all cables connected to the drive backplane. 8. Release the front bracket of the internal drive cage cable track from the chassis. Removal and replacement procedures...

  • Page 67: Removing And Replacing The Front Sff Drive Cage Backplane

    9. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing the front SFF drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 68 Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.

  • Page 69: Removing And Replacing The Internal Sff Drive Cage Backplane

    9. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing the internal SFF drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 70 Procedure Power down the system (Power down the system on page 31). Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. Remove the system from the rack (Remove the system from the rack on page 34). Place the system on a flat, level surface.
  • Page 71 Disconnect all cables connected to the drive backplane. 10. Remove the drive backplane. Removal and replacement procedures...

  • Page 72: Removing The Four-Bay Lff Rear Drive Cage Backplane

    To replace the component, reverse the removal procedure. Removing the four-bay LFF rear drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 73: Removing And Replacing The Two-Bay Sff Rear Drive Cage Backplane

    a. To detach the rear drive cage from system board, loosen the captive screws. b. To detach the drive cage from the rear panel, loosen the thumbscrews. c. Grasp and lift the rear drive cage out of the chassis. 8. Remove the drive backplane. To replace the component, reverse the removal procedure.
  • Page 74 Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.

  • Page 75: Removing And Replacing The Six-Bay Sff Nvme Rear Drive Cage Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the six-bay SFF NVMe rear drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 76: Removing And Replacing The Lff Drive Cable Track Assemblies

    8. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing the LFF drive cable track assemblies The Mini SAS and power cables used in the 24-bay LFF front drive cages are enclosed in two plastic cable track assemblies.
  • Page 77 Procedure Power down the system (Power down the system on page 31). Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. Remove the system from the rack (Remove the system from the rack on page 34). Place the system on a flat, level surface.
  • Page 78 12. Remove the front LFF drive cage cable track assembly: a. Remove the backplane cable guard. b. Disconnect all cables connected to the drive backplane. Removal and replacement procedures...
  • Page 79 c. Release the front LFF drive cage cable track rail from the side of the chassis. d. Remove the screws from the front LFF drive cage rails. Removal and replacement procedures...
  • Page 80 e. Slide the internal LFF drive cage forward until both drive cages are extended out of the front chassis. f. Remove the front LFF drive cage cable track assembly. Removal and replacement procedures...
  • Page 81 13. Remove the internal LFF drive cage cable track assembly: a. Remove the front LFF drive cage cable track assembly. b. Remove the air blocker. c. Disconnect all cables connected to the drive backplane. Removal and replacement procedures...
  • Page 82 d. Release the front bracket of the internal LFF drive cage cable track from the chassis. e. Remove the internal LFF drive cage cable track assembly. Removal and replacement procedures...

  • Page 83: Removing And Replacing The Sff Drive Cable Track Assemblies

    To replace the component, reverse the removal procedure. Removing and replacing the SFF drive cable track assemblies The Mini SAS and power cables used in the 48-bay SFF front drive cages are enclosed in two plastic cable track assemblies. The top cable track connects to the front SFF drive cage backplane; the bottom cable track connects to the internal SFF drive cage backplane.
  • Page 84 Remove the air baffle. Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis (Extend the front drive cages out of the chassis on page 32). Do one of the following: •...
  • Page 85 12. Remove the front SFF drive cage cable track assembly: a. Remove the drive cage top cover. b. Remove the backplane cable guard. Removal and replacement procedures...
  • Page 86 c. Disconnect the front SFF drive cage Mini SAS and power cables. d. Release the front SFF drive cage cable track rail from the side of the chassis. Removal and replacement procedures...
  • Page 87 e. Slide the internal SFF drive cage forward until both front drive cages are extended out of the front chassis. f. Remove the front SFF drive cage cable track assembly. Removal and replacement procedures...
  • Page 88 13. Remove the internal SFF drive cage cable track assembly: a. Remove the front SFF drive cage cable track assembly. b. Remove the drive cage top cover. c. Remove the air blocker. Removal and replacement procedures...
  • Page 89 d. Remove the backplane cable guard. e. Disconnect all cables connected to the drive backplane. Removal and replacement procedures...
  • Page 90 f. Release the front bracket of the internal SFF drive cage cable track from the chassis. g. Remove the internal SFF drive cage cable track assembly. Removal and replacement procedures...

  • Page 91: Removing And Replacing The Front I/O Board

    To replace the component, reverse the removal procedure. Removing and replacing the front I/O board CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit.

  • Page 92: Removing And Replacing The Cable Management Holder

    7. Use a flat-headed screwdriver to remove the front I/O board. To replace the component, reverse the removal procedure. Removing and replacing the cable management holder WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 93: Removing And Replacing The Air Blocker For The Onboard Pcie Expansion Slots 5-7

    Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.

  • Page 94: Removing And Replacing The Air Blocker For The Internal Drive Cage Backplane

    Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit. Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 95 Procedure 1. Power down the system (Power down the system on page 31). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the system. 3. Remove the system from the rack (Remove the system from the rack on page 34). 4.

  • Page 96: Removing And Replacing The Chassis Retention Bracket

    To replace the component, reverse the removal procedure. Removing and replacing the chassis retention bracket CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit.

  • Page 97: Removing And Replacing The System Board

    To replace the component, reverse the removal procedure. Removing and replacing the system board Prerequisites Before you perform this procedure, make sure that you have the components included with the hardware kit. Procedure Power down the system (Power down the system on page 31). Remove all power: a.

  • Page 98: Re-Entering The Server Serial Number And Product Id

    15. Remove the power pass-through board (Removing and replacing the power pass-through board on page 61). 16. Disconnect all cables connected to the system board. 17. Remove the cable management holder (Removing and replacing the cable management holder on page 92). 18.

  • Page 99: Hpe Trusted Platform Module 2.0 Gen10 Option

    HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original system and powered up on a different system, data stored in the TPM including keys will be erased. If you suspect a TPM board failure, leave the TPM installed and remove the system board.

  • Page 100: Cabling

    Cabling Cabling overview This section provides cabling diagrams. When you are cabling the system, refer to the appropriate section based on your system configuration. For information on connector location, see Component identification on page 119. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
  • Page 101 • Unused front drive cage P2 cable folded and stored in the narrow slot of the cable guard • Unused internal drive cage P2 cable folded and stored in the wider slot of the cable guard Cabling...

  • Page 102: Internal Drive Cage Cabling

    • Unused P3 cable (not routed through either slot on the cable guard) Internal drive cage cabling • Internal drive cage P1 and P2 connected to P3 and P4 on an HPE Smart Array P816i-a SR Gen10 controller installed on the system board Cabling...
  • Page 103 Unused P3 cable (not routed through either slot on the cable guard) • Internal drive cage P1 and P2 connected to P1 and P2 on a PCIe card in slot 1 Cabling...
  • Page 104 Unused P3 cable (not routed through either slot on the cable guard) • Internal drive cage P1 and P2 connected to P1 and P2 on a PCIe card in slot 5 Cabling...
  • Page 105 Unused P3 cable (not routed through either slot on the cable guard) • Internal drive cage P1 and P2 connected to P1 and P2 on a PCIe card located in slot 3 or 4 in riser Cabling...
  • Page 106 Unused P3 cable (not routed through either slot on the cable guard) • Internal drive cage P3 connected to rear LFF drive cage Cabling...

  • Page 107: Rear Lff Drive Cage Cabling

    • Internal drive cage P3 connected to the rear SFF drive cage Rear LFF drive cage cabling • Rear LFF drive cage connected to system board Cabling...

  • Page 108: Rear Sff Drive Cage Cabling

    • Rear LFF drive cage connected to PCIe card in slot 1 or 2 Rear SFF drive cage cabling • Rear SFF drive cage connected to the system board Cabling...

  • Page 109: Nvme Rear Drive Cage Cabling

    • Rear SFF drive cage connected to PCIe card in riser slot 4 NVMe rear drive cage cabling The six-bay SFF NVMe rear drive cage comes with preinstalled cabling. Connectors on the cables will connect to corresponding connectors on an NVMe pass-through assembly installed in slot 2, slot 6, or slots 2 and 6.
  • Page 110 • NVMe rear drive cage cabling to pass-through board in slot 6 ◦ NVMe P1 to pass-through P1 in slot 6 ◦ NVMe P2 to pass-through P2 in slot 6 ◦ NVMe P3 to pass-through P3 in slot 6 • NVMe rear drive cage cabling to pass-through boards in slots 2 and 6 ◦...

  • Page 111: Hpe Smart Storage Battery Cabling

    HPE Smart Storage Battery cabling Cabling...

  • Page 112: Fan Assembly Cabling

    Fan assembly cabling Item Description Fan assembly power cable Fan assembly signal cable Front panel cabling Item Description Front I/O cable Front USB 2.0 cable Cabling...

  • Page 113: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 114: Secure Boot

    Procedure 1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Boot Mode. 2. Select a setting. • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode.

  • Page 115: Intelligent Provisioning

    The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS. Prerequisites Embedded UEFI Shell is set to Enabled. Procedure 1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell. The Embedded UEFI Shell screen appears.

  • Page 116: Hpe Insight Remote Support

    HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously...

  • Page 117: Hpe Smart Storage Administrator

    HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.

  • Page 118: Troubleshooting

    Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (http:// www.hpe.com/info/gen10-troubleshooting). Troubleshooting...

  • Page 119: Component Identification

    Component identification Front panel components 12LFF dual cage configuration Item Description LFF hot-plug drives USB 2.0 port iLO Service Port 24SFF dual cage configuration Item Description SFF hot-plug drives USB 2.0 port iLO Service Port Rear panel components Rear panel with the 4LFF hot-plug rear drive cage option Component identification...
  • Page 120 Item Description PCIe3 x16 slot 7 for low-profile, standup expansion board PCIe3 x24 slot 6 for low-profile, standup expansion board PCIe3 x8 slot 5 for low-profile, standup expansion board Low-profile LFF hot-plug drives PCIe3 x24 slot 2 for low-profile, standup expansion board or riser cage options PCIe3 x16 slot 1 for low-profile, standup expansion board Hot-plug power supply (bay 1) Power supply blank (bay 2)
  • Page 121 Item Description Hot-plug power supply (bay 1) Power supply blank (bay 2) Video connector NIC 2 port NIC 1 port USB 3.0 ports iLO Management port 2 UID LED iLO Management port 1 The PCIe3 expansion slots 5-7 are associated with processor 2. The PCIe3 expansion slots 1-4 are associated with processor 1.

  • Page 122: Rear Panel Leds

    The PCIe3 expansion slots 5-7 are associated with processor 2. The PCIe3 expansion slots 1-4 are associated with processor 1. Rear panel LEDs Item Description Status iLO port 1 link LED Green = Network link Off = No network link iLO port 1 activity LED Solid green = Link to network Flashing green = Network active...

  • Page 123: System Board Components

    Item Description Status NIC port 2 link LED Green = Network link Off = No network link NIC port 2 activity LED Solid green = Link to network Flashing green = Network active Off = No network activity Solid green = Normal Power supply LED Off = One or more of the following conditions exists:...

  • Page 124: Dimm Slot Locations

    Item Description PCIe3 x24 slot 2 for low-profile, standup expansion board, riser cage option, or NVMe pass-through board TPM 2.0 connector Flexible Smart Array Controller slot PCIe3 x8 slot 5 for low-profile, standup expansion board System maintenance switch PCIe3 x24 slot 6 for low-profile, standup expansion board, riser cage options, or NVMe pass- through board PCIe3 x16 slot 7 for low-profile, standup expansion board or riser cage options Controller backup power connectors for expansion slots 3-7...

  • Page 125: System Maintenance Switch Descriptions

    The arrow points to the front of the system. System maintenance switch descriptions Position Default Function Off = iLO 5 security is enabled. On = iLO 5 security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = Restore default manufacturing settings Reserved...

  • Page 126: Nmi Functionality

    Before changing the boot mode to Legacy BIOS Mode, you must first disable the HPE Smart Array S100i Controller. NOTE: When you use the software to update, maintain, or monitor the HPE Apollo 4200 Gen10 system, you will see HPE ProLiant XL420 Gen10 Server as the product name in the interface.

  • Page 127: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Power On/Standby button and • Solid green = System on system power LED • Flashing green (1 flash per second) = Performing power on sequence • Solid amber = System in standby •...

  • Page 128: Uid Button Functionality

    The UID button can be used to display the Server Health Summary when the system will not power on. For more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website. Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected.

  • Page 129: Drive Numbering

    Drive numbering 24LFF hot-plug front drive numbering 48SFF hot-plug front drive numbering 4LFF hot-plug rear drive numbering NOTE: If the 2SFF rear drive cage is connected to the internal drive cage, the drive numbering will be 49 and 2SFF hot-plug rear drive numbering NOTE: If the 2uFF rear drive cage is connected to the internal drive cage, the drive numbering will be 49–52.

  • Page 130: Drive Leds

    2uFF hot-plug rear drive numbering 6SFF NVMe rear drive numbering Drive LEDs LFF, SFF, NVMe, and uFF drives have different sets of LEDs to reflect the drive status. Low profile LFF drive LED definitions Item Status Definition Fault Solid amber The drive has failed.

  • Page 131: Sff Drive Components And Leds

    Item Status Definition Flashing green The drive is doing one of the following: • Rebuilding (1 flash per second) • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension •...

  • Page 132: Nvme Drive Components And Leds

    Item Description Status Drive status LED Solid green = The drive is a member of one or more logical drives. Flashing green = The drive is rebuilding or performing a RAID migration, stripe size migration, capacity expansion, or logical drive extension, or is erasing.
  • Page 133 NVMe SSD LED definitions The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal/traffic flow. CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing. The Do not remove LED flashes to indicate that the device is still in use.

  • Page 134: Uff Drive Components And Leds

    Item LED Status Definition The drive has been ejected. Power Solid green Do not remove the drive. The drive must be ejected from the PCIe bus prior to removal. Flashing green The drive ejection request is pending. The drive has been ejected. uFF drive components and LEDs Item Description...

  • Page 135: Drive Cage Identification

    Item Description Status Drive status LED • Off—The drive is not configured by a RAID controller • Solid green—The drive is a member of one or more logical drives • Flashing green (4 Hz)—The drive is operating normally and has activity •...

  • Page 136: Drive Cage Backplane Identification

    Drive cage backplane identification 4LFF rear drive cage backplane Item Description x4 Mini SAS connector Power input connector 2SFF rear drive cage backplane Item Description x4 Mini SAS connector Power input connector Component identification...
  • Page 137 Six-bay SFF NVMe rear drive cage backplane Item Description Fan connectors Power cable connector Backplane sideband cable connector NVMe port 1 connector NVMe port 2 connector NVMe port 3 connector Front and internal LFF drive cage backplane Item Front drive cage backplane Internal drive cage backplane P1 connector P1 connector...

  • Page 138: Fan Locations

    Front and internal SFF drive cage backplane Item Front drive cage backplane Internal drive cage backplane P3 connector (reserved) P3 connector P2 connector P2 connector P1 connector P1 connector Fan locations Fan numbering System fan numbering Component identification...
  • Page 139 NVMe rear drive cage fan numbering Component identification...

  • Page 140: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2,953 ft) to a maximum of 3,050 m (10,000 ft). The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ASHRAE).

  • Page 141: Power Supply Specifications

    HPE 800 W Flex Slot Platinum Hot-plug Power Supply (PN 866730-001) These power supplies are Flexible Slot Power Supply products for ProLiant servers. For more information about the power supply features, specifications, and compatibility, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/powersupplies).

  • Page 142: Documentation Feedback

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

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