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Newtec MDM2210 User Manual

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MDM2210 IP Satellite Modem
User Manual R4.1 v1.0

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  • Page 1 MDM2210 IP Satellite Modem User Manual R4.1 v1.0...

  • Page 2: Table Of Contents

    Table of Contents User Manual R4.1 v1.0 MDM2210 1 Copyright ......................1 2 About this Manual ....................2 2.1 Cautions and Symbols ..........................2 2.2 Important Safety Precautions ........................2 3 Modem Description .................... 3 3.1 Modem Side Panel ............................. 3 3.2 Modem Back Panel .............................
  • Page 3 Table of Contents User Manual R4.1 v1.0 MDM2210 4.6.6.1 Accepting the Disclaimer ......................25 4.6.6.2 Entering your Location ......................... 26 4.6.6.3 Validation ............................. 29 4.7 Terminal Configuration ..........................30 4.7.1 Ethernet Interface ..........................30 4.7.1.1 View the Ethernet Interface Configuration ..................30 4.7.1.2 The Parameters of the Ethernet Interface ..................
  • Page 4 Table of Contents User Manual R4.1 v1.0 MDM2210 4.11.2 Clients and Channels ........................65 4.11.3 Speed Test ............................65 5 Appendix A - Licenses ..................66 6 Appendix B - ILB2145 Polarization Switch ............ 67 7 Appendix C - ILB222X Polarization Switches ..........70...

  • Page 5: Copyright

    © July 7, 2017 The material contained in this document is confidential and intended for use only by parties authorized by Newtec Cy nv. All Rights Reserved. No part of this document may be photocopied, reproduced, stored in a retrieval...

  • Page 6: About This Manual

    User Manual R4.1 v1.0 MDM2210 2 About this Manual This user manual is intended for the user of the MDM2210 IP satellite modem. It provides a description of the modem and a detailed description of how to use the GUI (Graphical User Interface).

  • Page 7: Modem Description

    Modem Description User Manual R4.1 v1.0 MDM2210 3 Modem Description 3.1 Modem Side Panel What Description WPS button Wi-Fi Protected Setup is a feature that lets you easily connect WPS-supported client devices. Press WPS to connect client devices. Wi-Fi indicator LED White continuous Wi-Fi is enabled.

  • Page 8: Modem Back Panel

    Modem Description User Manual R4.1 v1.0 MDM2210 3.2 Modem Back Panel What Description 24 V Power cable Power connector (5.5/2.1mm plug). connector TX - Rx connector Indoor connection for the transmit/receive coax cable. This connector is used for transmit and receive when using the ILB2220 or ILB2221 outdoor unit.

  • Page 9: Power Supply

    Modem Description User Manual R4.1 v1.0 MDM2210 3.3 Power Supply • Mains adaptor input : mains AC, 100V - 240 V - 50/60 Hz • IEC60320/C14 socket • CE approved • Output – 18 V / 2 A (ILB2110, ILB2120, ILB2121) –...

  • Page 10: Modem Web Interface

    » Connect the power adapter provided in the box gently to the modem and a wall outlet. » Make a Wi-Fi connection between your management computer and the MDM2210. – Enter the SSID and initial password on your management computer.

  • Page 11: How To Access The Modem Web Interface

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.2 How to Access the Modem Web Interface? In the normal operational mode a connected computer should be configured in DHCP mode to retrieve an IP address automatically and to retrieve the DNS server.

  • Page 12: Overview Web Interface

    4.3.1 General Lay Out Each of the web interface pages contains the same elements. • A - Banner: The banner contains the Newtec logo, the Air MAC address and the languages in which the GUI can be displayed. • B - Status bar: The status bar always shows the most important status LEDs.

  • Page 13: Menu Structure

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.3.2 Menu Structure • Terminal Status • Device Info – Check on the device and network status. – Check the Hardware version. Check or alter the software • Terminal Installation version. –...

  • Page 14: Status Bar

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.4 Status Bar 4.4.1 Ethernet LED The Ethernet LED gives the general status of the Ethernet connection to the modem. LED Color Code Description Connection is not OK. Connection is OK, but no DHCP address is given.

  • Page 15: Software Led

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.4.4 Software LED The Software LED gives the general status of the installed software or the updates. LED Color Code Description The terminal has a newer software version than the running software version, and the newer software version was not selected because the software validation process failed.

  • Page 16: Terminal Status

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.5 Terminal Status 4.5.1 Introduction The Status Page contains two parts as shown in the figure below: » Overview This part gives an overview of the modem, demodulator and software state. » Interface Statistics...

  • Page 17: Overview

    Wi-Fi status Description A DHCP address is given and the connection is OK. A client device is connected with the MDM2210 through the Wi-Fi. Wi-Fi Operational Wi-Fi is enabled, but there is no client device connected to the Wi-Fi. but no leases Connection is not OK.

  • Page 18: Satellite Overview

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.5.2.3 Satellite Overview The modem state is indicated by a state description. The possible modem state descriptions are given below. Modem State Description The terminal is waiting for an action of the installer.

  • Page 19: Interface Statistics

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.5.3 Interface Statistics Modem State Description Ethernet interface User side interface. Interfaces Wi-Fi Interface Wi-Fi interface connection Satellite interface Satellite side interface Receive IP traffic of the modem, Directions including all multicast and unicast traffic, as well as internal management traffic.

  • Page 20: Terminal Installation

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6 Terminal Installation 4.6.1 Introduction The first time your modem starts up, you are redirected to the Terminal Installation page. The installation procedure must be performed step by step, and starts with selecting an outdoor unit (see section  Selecting the Outdoor Unit on page 17 ...

  • Page 21: Selecting The Outdoor Unit

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.2 Selecting the Outdoor Unit "Outdoor Unit" is defined as the combined set of antenna and iLNB. » Select the outdoor unit type which will be connected to your modem and confirm.

  • Page 22: Selecting The Spot Beam

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.3 Selecting the Spot Beam The spot beams are predefined in factory. If, for some reason, a new beam has to be added, please contact your Service Provider. » Select the beam identifier corresponding to your location and confirm.

  • Page 23: Pointing The Antenna

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.4 Pointing the Antenna Before proceeding with this step, make sure that: • Your antenna and iLNB are properly installed. For instructions, refer to the Installation Guide provided with your terminal. •...

  • Page 24: Using The Point&Play Tool

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.4.1 Using the Point&Play Tool The Point&Play tool helps you to point the antenna correctly. During the pointing procedure, the Point&Play tool can produce various sounds, each having a specific meaning described below.
  • Page 25 Modem Web Interface User Manual R4.1 v1.0 MDM2210 To use the Point&Play tool: » Connect the TX interface on the modem to the Point&Play tool. » Connect the earphone to the Point&Play tool. Make sure the Point&Play tool is still switched off.

  • Page 26: Check The Pointing

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.4.2 Check the Pointing • If the antenna is correctly and optimally pointed, the message Correct satellite - pointed optimally appears in the modem webGUI. You can now proceed to the next section: Finishing the Pointing.

  • Page 27: Software Download

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.5 Software Download The modem continuously checks for software updates. » If the software is still up to date, this step is skipped automatically. You can proceed to the next step: Validating the Installation.

  • Page 28: Validating The Installation

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.6 Validating the Installation When the previous step is completed, the following screen is shown: The modem will now check if the quality of the installation needs to be validated. Whether this validation is required or not, is determined by your Service Provider.

  • Page 29: Accepting The Disclaimer

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.6.1 Accepting the Disclaimer As this validation procedure involves sensitive information such as geographical location of the terminal which is subject to legal restrictions, a disclaimer is presented. Please read the disclaimer message and indicate your acceptance by clicking...

  • Page 30: Entering Your Location

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.6.2 Entering your Location The validation of your installation is based on the geographical location of your terminal. There are 2 options to enter this information: • Option 1: Enter your address.
  • Page 31 Modem Web Interface User Manual R4.1 v1.0 MDM2210 » Click Confirm to accept and proceed. If this is not your location, refer to the Troubleshooting Guide available on the CD-ROM provided with your modem.
  • Page 32 Modem Web Interface User Manual R4.1 v1.0 MDM2210 Option 2: Enter your Location » Enter your location’s latitude and longitude. These values should be entered in degrees, minutes and seconds notation or in decimal form (using a dot as a separator).

  • Page 33: Validation

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.6.6.3 Validation Once the location is confirmed, the validation of the installation starts. » When the validation is successful, the following screen is shown: » If the validation fails, refer to the Troubleshooting Guide available on the CD-ROM provided with...

  • Page 34: Terminal Configuration

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7 Terminal Configuration 4.7.1 Ethernet Interface This section describes the interface between the computer and the modem. 4.7.1.1 View the Ethernet Interface Configuration...

  • Page 35: The Parameters Of The Ethernet Interface

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.1.2 The Parameters of the Ethernet Interface The displayed parameters and their description:. Ethernet Parameter Description Ethernet Ethernet MAC address MAC address of the Ethernet interface Management IP address Management IP address of the Ethernet interface...
  • Page 36 Public Ports Enter the port number of your modem on which you want to receive the data. This is the port on your MDM2210 facing the public network (for example the Internet). Local IP Address Enter the local IP address, indicating to which device on the LAN you want to forward the data.

  • Page 37: Modify The Ethernet Interface Configuration

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 VLAN Overview The VLAN Overview parameters are set by the Service Provider and cannot be edited by the end user. Parameter Description Layer 3 VLANs Indicates the external Ethernet port. Ports VLAN Tag Indicates a separation between different virtual networks.

  • Page 38: Wi-Fi Interface

    Wi-Fi provides a wireless connection between the modem and client device, for example a computer or a smartphone. Once a connection is established, it is possible to communicate with the MDM2210. Whether Wi-Fi is enabled on the hub side, depends on the license agreement you have with your service provider.
  • Page 39 Modem Side Panel  on page 3  2. Press the WPS button on your MDM2210. 3. Within two minutes, press the WPS button on your client device. 4. The MDM2210 and the client device should be connected now. Select your encryption protocol. Encryption None: This setting is not recommended.

  • Page 40: Satellite Interface

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 Parameter Description • WPA-Mixed Encryption Key Only displayed when an encryption method is selected (WEP or WPA). Enter an encryption key. The default encryption key can be found on the product label.

  • Page 41: View The Satellite Interface Configuration

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.3.1 View the Satellite Interface Configuration As already mentioned above, maximum two initial receive carrier settings and pointing carrier settings can be assigned and displayed. Only the settings that are enabled are displayed. How to change the satellite interface configuration is described in section Edit the Satellite Interface Configuration on page 41 ...
  • Page 42 Modem Web Interface User Manual R4.1 v1.0 MDM2210...

  • Page 43: The Parameters Of The Satellite Interface

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.3.2 The Parameters of the Satellite Interface The displayed parameters and their descriptions are shown in the table below. Parameter Description General Active Beam ID Identifier of the beam in which the terminal currently operates.
  • Page 44 Modem Web Interface User Manual R4.1 v1.0 MDM2210 Parameter Description Transport Mode • DVB-S • DVB-S2 (CCM) • DVB-S2 (ACM) Time Slice This number allows the receivers to pre-select specified streams in the physical layer carrying one or more services. (DVB-S2x level)

  • Page 45: Edit The Satellite Interface Configuration

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.3.3 Edit the Satellite Interface Configuration Editing the Satellite Interface Configuration can be disabled by the Service Provider. In such case, the Edit button is not present and the configuration settings are read-only.

  • Page 46: Outdoor Unit

    An "Outdoor Unit" (ODU) is defined as the combined set of antenna and iLNB. The MDM2210 modem hardware and software support several ODU types, but in order to verify the quality of a terminal installation, the system should know which ODU is actually used.

  • Page 47: Display Outdoor Unit Parameters

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.4.2 Display Outdoor Unit Parameters When selecting the Outdoor Unit configuration from the menu, the parameters of the ODU which was selected during installation are displayed by default. If multiple outdoor unit types are defined, you can use the dropdown box to select the ODU for which you want to display the parameters.
  • Page 48 ODU Type Id Select the ODU type you want to activate. Positive integer used as unique identifier. • Range 1-32 is reserved for Newtec ODU types. • Range 33-64 is for user definable ODU types. ODU Description String used as a description of the selected ODU type.
  • Page 49 Receive LNB Type • Single/Dual (The LNB contains one or two local oscillators.) Typically Newtec ILNBs, for example, the ILB2220 and ILB2221 contain two local oscillators. • Multiband (the LNB contains more than two local oscillators.) Used to inform the LNB about which frequency band it needs to use.
  • Page 50 Modem Web Interface User Manual R4.1 v1.0 MDM2210 Parameter Description or Voltage settings. If ‘Band selection’ is not used, then only set one RF Stop frequency (as there is no distinction between high and low band). High Band L.O. Local oscillator frequency (in GHz) used when the LNB is operating in high band, which can typically be found in the LNB datasheet.

  • Page 51: Edit Outdoor Unit Parameters

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.4.3 Edit Outdoor Unit Parameters The Service Provider can disable the Editing of an ODU. In such case, the Edit button is not present and the ODU configuration settings are read-only. » Click Edit to edit the parameters of an existing outdoor unit type.

  • Page 52: Add Outdoor Unit Parameters

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.4.4 Add Outdoor Unit Parameters Adding an ODU can be disabled by the Service Provider. In such case, the Add button is not present and the ODU configuration settings are read-only. When adding a new outdoor unit in the modem, it should also be configured with the exact same settings in the hub by the Service Provider.
  • Page 53 Modem Web Interface User Manual R4.1 v1.0 MDM2210 Entering incorrect settings can prevent your modem from logging onto the network! Contact your Service Provider or Network Operator in case of doubt. » Click Save in the Web Interface > Add Outdoor Unit Type to save the new settings.

  • Page 54: Multicast

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.5 Multicast The satellite can send several sessions to a number of satellite terminals at the same time. This is IP multicasting. There are two configurations possible in the satellite terminal to receive these programs: •...

  • Page 55: Edit The Multicast Configuration

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.7.5.3 Edit the Multicast Configuration » Click Edit in the Web Interface > View Multicast configuration to change the Multicast Settings. » Edit the parameters. » Click Save in the Web Interface > Edit Multicast configuration to save the new settings.

  • Page 56: Device Info

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.8 Device Info 4.8.1 Software The modem software is automatically upgraded over the satellite without any user interaction. In general, the only requirement for an upgrade to be successful is for the modem to have satellite connectivity during the time of upgrade.

  • Page 57: Hardware

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 To re-trigger the validation process: • Click Try Alternate Version A confirmation window appears: A total reboot, including satellite link initialization might take up to 10 minutes. If the web interface doesn't refresh automatically, navigate back to the Status page.

  • Page 58: Diagnostics

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.9 Diagnostics You can create a Diagnostic Report by simply clicking the Show Report button. The Diagnostic Report consists of the elements described in the following sections. 4.9.1 The Short Diagnostic Report The short Diagnostic Report exists out of following information: •...

  • Page 59: The Extended Diagnostic Report

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.9.2 The Extended Diagnostic Report The Extended Terminal Diagnostic Report has the following structure: • Terminal Firmware + FPGA version • Terminal general status report • Internal modem driver states • Layer 2 counters of modem driver •...

  • Page 60: Generating A Log File

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.9.3 Generating a Log File The most important modem state changes, occurred errors, events, etc. are logged in the logfile. The expert has the possibility to filter in terms of; severity level, buffer size and data type.
  • Page 61 Modem Web Interface User Manual R4.1 v1.0 MDM2210 Every five minutes specific performance counters will be added to the logfile. The logged values correspond with the values displayed on the status page - interface statistics part of the screen. The meaning of the respective counter is described in the table below:...

  • Page 62: Test

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.10 Test To view the functioning status of the satellite terminal, or to identify problems that may occur, several tests can be run on the terminal:...

  • Page 63: Test Descriptions

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.10.1 Test Descriptions 4.10.1.1 Hardware Test The Hardware test verifies the proper functioning of the iLNB by measuring the current in the receive and transmit path between the modem and the iLNB.

  • Page 64: Satellite Connection Test

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 The maximum number of TCP sessions is set by the Service Provider. • If more than half the maximum allowed number of TCP sessions is active, a warning message is displayed. In the example shown below, the maximum number was set to 500.

  • Page 65: Traffic Test

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.10.1.5 Traffic Test The Traffic test is composed of three tests: • A Ping traffic test, tests if ping packets can be transported over the network from the modem, over the satellite to the hub site.

  • Page 66: On-Screen Test Results

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.10.2 On-Screen Test Results Mark ( ) or unmark ( ) the tests that you want to run. Click on the START button to start the execution of the tests. During and after test execution, the state of the tests is shown on screen (see table below) until finally all results are available.

  • Page 67: Export Test Results

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.10.3 Export Test Results Click Export To Text File to export the on-screen test results. A web page with the test results in text format will be provided. This page can now be saved as a text file from the browser.

  • Page 68: Wi-Fi

    Modem Web Interface User Manual R4.1 v1.0 MDM2210 4.11 Wi-Fi 4.11.1 Wi-Fi Diagnostics The Wi-Fi diagnostics provides info on the quality of the Wi-Fi signal. It is possible to start a scan for the available clients and available channels. Next to this is possible to...

  • Page 69: Clients And Channels

    It indicates if the channel is being saturated or not. » Click Start Scan to update the results. 4.11.3 Speed Test With this test it is possible to check the speed between the MDM2210 and the client device. The following results are displayed: Parameter Description Download Speed The download speed in Mbps.

  • Page 70: Appendix A - Licenses

    Appendix A - Licenses User Manual R4.1 v1.0 MDM2210 5 Appendix A - Licenses GNU software is used in this product: You can download GNU Wget from the following location: http://www.gnu.org/software/wget/ For more information about GPL: check out our website at...

  • Page 71: Appendix B - Ilb2145 Polarization Switch

    Appendix B - ILB2145 Polarization Switch User Manual R4.1 v1.0 MDM2210 6 Appendix B - ILB2145 Polarization Switch The ILB2145 supports the reception of both DTH and VSAT carriers, and the transmission of VSAT carriers in Ku-Band. The polarization of the transmitted carrier is determined by the physical mounting and orientation of the ILB2145.
  • Page 72 Appendix B - ILB2145 Polarization Switch User Manual R4.1 v1.0 MDM2210 » Remove the sealing plug with a 5 mm Allen key. » Use a small screwdriver to move the position of the polarization switch. Make sure to move the switch in the direction of the slot. Do not wrench!
  • Page 73 Appendix B - ILB2145 Polarization Switch User Manual R4.1 v1.0 MDM2210 » Put the sealing plug back and tighten it enough to avoid moisture insertion. Please note that the switch at the left of the sealing plug only serves as an indicator to reflect the position of the internal polarization switch.

  • Page 74: Appendix C - Ilb222X Polarization Switches

    Appendix C - ILB222X Polarization Switches User Manual R4.1 v1.0 MDM2210 7 Appendix C - ILB222X Polarization Switches The ILB2220 and ILB2221 supports both left-handed and right-handed circular polarization, in both transmit and receive. The polarization for receive and transmit can be set independently.

  • Page 75: Appendix D - Acronyms

    Appendix D - Acronyms User Manual R4.1 v1.0 MDM2210 8 Appendix D - Acronyms Acronym Description Alternating Current Adaptive Coding Modulation Constant Coding Modulation CE approved Conformité Européenne (European health & safety product label) Direct Current Dynamic Host Configuration Protocol...

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