Philips Lifeline GoSafe 2 Instructions For Use Manual
  1. Manuals
  2. Brands
  3. Philips Lifeline Manuals
  4. Personal Care Products
  5. GoSafe 2
  6. Instructions for use manual

Philips Lifeline GoSafe 2 Instructions For Use Manual

Mobile medical alert service
Hide thumbs Also See for GoSafe 2:
Table of Contents

Advertisement

Quick Links

Medical Alert
Service
Instructions for use
Gosafe 2 Mobile Medical Alert Service
Instructions for use

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the GoSafe 2 and is the answer not in the manual?

Questions and answers

Related Manuals for Philips Lifeline GoSafe 2

Summary of Contents for Philips Lifeline GoSafe 2

  • Page 1: Instructions For Use

    Medical Alert Service Instructions for use GoSafe 2 Mobile Medical Alert Service Instructions for use...
  • Page 2 This variation is not due to the design of GoSafe 2, nor is it unique to a single cellular carrier. It is the general nature of cellular communication, and indicative of the limitations thereof.

  • Page 3: Table Of Contents

    Training Definitions and Terminology Philips Lifeline Service ......9 Welcome to Philips Lifeline...

  • Page 4: About This Manual

    Philips Lifeline or your Philips Lifeline representative. Definitions & Clarifying Terminology 7150MHB: The model name for the GoSafe 2 Mobile Pendant for FDA registration purposes. This name is used in the “Alarms” and “Safety and Regulatory Compliance” sections.
  • Page 5 Cellular Network: The AT&T cellular/wireless network. Charger: The component of your GoSafe 2 Mobile System that is used to re-charge your Mobile Pendant. (See p. 22) Charger Pins: The gold pins on the charger itself that engage with the charging interface contacts.
  • Page 6 When pressed, a prompt call to the Philips Lifeline Response Center is placed. To initiate a call to Philips Lifeline, press the Help Button. A voice prompt and red Indicator Light will confirm that you have activated the Pendant and that your call is in progress.
  • Page 7 Recommended Usage: How you should use and interact with the Pendant and Response Center for normal use. * GoSafe 2 coverage inside and outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe 2 Mobile Pendant is done by the user as needed, when connected to the Charger.
  • Page 8 Responder(s): If you should need emergency assistance and activate your Pendant, a responder is someone you want Philips Lifeline to contact to physically go to you and help you. You can have more than one Responder. In an emergency, Philips Lifeline will contact them in prioritized order until we are able to connect with someone that can get to you and help you.

  • Page 9: Philips Lifeline Service

    Philips Lifeline Medical Alert Service. Please read this manual and the Quick Setup Guide carefully, and note the Warnings and Cautions. If you have questions, call Philips Lifeline at any time using the number listed at the bottom of the page.

  • Page 10: Contact Philips Lifeline Or Your Representative

    Charger. ** The GoSafe 2 Mobile Pendant provides an extra layer of protection by placing a Help Call if a fall is detected and you can’t push the Help Button. Not all falls can be detected.

  • Page 11: Responders And People To Notify

    • Ideally has a driver’s license and access to a vehicle, and • Is physically capable of assisting you. Since the GoSafe 2 System allows you to call for help both at and away from home, it is best to choose a Responder who can also: • Drive to your location, whether you are at home or away...

  • Page 12: Calling For Help

    Help Button press. Calling for help inside your home 1. Press the Help Button on the GoSafe 2 Mobile Pendant. The Pendant will tell you that your call is in progress, and to please wait. Once the call has registered with the Lifeline Response Center, your Pendant will tell you that your call has been connected.
  • Page 13 calls to the response center without penalty. A trained Personal Response Associate is always available to assist you. Your help call Hello, Mrs. Smith. is in progress. Do you need help? Please wait. 2. Your Pendant calls the Lifeline Response Center. When it dials the Response Center, your Pendant will repeatedly say: “Your Help Call is in progress;...
  • Page 14 *In the case of a fall detected, if the Response Associate cannot hear you and/or is unable to contact you through your GoSafe 2 Pendant or your alternate contact numbers such as your home or cell phone, emergency services will be contacted to respond. Please contact Philips Lifeline if you wish to opt out of this escalation protocol.
  • Page 15 Please refer to page 25 for further information. It is important to note that the ability of your GoSafe 2 Mobile Pendant to make a help call may be affected by environmental factors, including building materials, large masses covering the Pendant (i.e.

  • Page 16: Battery Information

    Philips factory. Your Pendant will automatically send a silent maintenance signal to Philips Lifeline when the battery needs to be replaced. Philips Lifeline or our representative will contact you directly to make arrangements for a replacement.

  • Page 17: Safety Information

    Pendant. Safety information The GoSafe 2 Mobile Pendant uses the AT&T wireless network to communicate with the Lifeline Response Center. Caution, the strength of the wireless (cellular) signal may be stronger in some areas of your home than others.

  • Page 18: General Information

    GoSafe 2 Mobile Pendant. Cleaning and Care Your GoSafe 2 Mobile Pendant is water resistant to the IPX7 standard. This means that you can submerge it in up to 1 meter (about 40”) of water for up to 30 minutes without damaging it.
  • Page 19 • The neck cord on your GoSafe 2 Mobile Pendant employs a special fuse (see image right). This fuse is designed to...
  • Page 20 • The Pendant contains a lithium battery that must be disposed of properly. Do not discard the Pendant in the trash or expose it to flames or intense heat. • The Pendant is not suitable for use in the presence of flammable anesthetic mixtures with air or with oxygen or nitrous oxide.

  • Page 21: Gosafe 2 Mobile Pendant (7150 Mhb)

    GoSafe 2 Mobile Pendant (7150MHB) The GoSafe 2 Mobile Pendant allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. It can be used at home, or from any other location in the United States where the AT&T wireless network is available.

  • Page 22: Charging The Battery

    Help Call to Philips Lifeline. Charger Charger Excess cord The GoSafe 2 Mobile Pendant has storage a rechargeable battery. Use only the charger provided with your GoSafe 2 system to recharge the Pendant when the light & voice prompts indicate that the Pendant needs to be charged.
  • Page 23 Back view Speaker – The GoSafe 2 Mobile Pendant has a built- in speaker that allows you to hear the Personal Response Associate, voice prompts and alert sounds. Charging Contacts – The gold circles on the back of the Pendant are the charging interface contacts.
  • Page 24 Back view with labeling description Philips Lifeline Logo Ingress Protection (IP) GTIN Number Rating FCC,IC code Refer to IFU Icon 0088483807XXXX FCC ID: BDZ7101MHB Product Barcode 655C-7100MHB Applied Part Icon 300000012345 Last 4 Digits of 1030148235 7150MHB 7150MHB Serial Number...
  • Page 25 Determining your location When in Alarm State, the GoSafe 2 Mobile Pendant is designed to help identify your location, at or away from home. However, you should always tell the Personal Response Associate your exact location if you are able to do so. If you are unable to speak or describe your exact location, Lifeline will contact help to find and assist you where you are.
  • Page 26 What to expect when the AutoAlert fall detection technology in your GoSafe 2 Mobile Pendant detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected. While the fall may be detected in only a few seconds, the 30 second period is provided for users to “self-recover”...
  • Page 27 False “fall detected” alarms may occasionally occur While the GoSafe 2 Mobile Pendant is designed to have very few false alarms, a fall detected alarm might occasionally occur when there was not a fall (i.e., a false alarm). This is considered normal operation.
  • Page 28 Caution Back view vent area Potential Interference Do not use the GoSafe 2 Mobile Pendant if you have an implantable cardiac device, such as a defibrillator or pacemaker. The GoSafe 2 Mobile Pendant may interfere with certain medical equipment, such as magnetic resonance...
  • Page 29 Indicator Light will flash orange whenever the Pendant initially needs to be charged. Typically, it will take less than 45 minutes to charge your GoSafe 2 Mobile Pendant if you put it in the charger at this initial charge indication point. It will take longer than this if you wait additional time after this indication point to put the Pendant in the charger.
  • Page 30 Warning: once the Critical Charge Warning is played and the Pendant shuts down, it cannot be used to make a help call of any type until it is re-charged. Flashing Flashing green When connected orange Indicator Indicator Light to the charger, Light = charging = charging a steady green...

  • Page 31: Sleep Mode

    My light will turn solid green when I am ready to use.” to acknowledge that you are charging. The Indicator Light will begin flashing Green. 3. Charge until the Indicator Light shines a steady green. 4. Remove from the charger. The green Indicator Light will turn off, and the Pendant is ready to use.
  • Page 32 You should charge it when it indicates charging is needed. Depending on environmental conditions and your level of mobility, you will have to charge your GoSafe 2 Pendant once every 2-3 days. Sleep mode The GoSafe 2 Mobile Pendant utilizes cellular communication technology.
  • Page 33 Note: If you are returning a GoSafe 2 Mobile Pendant to Philips Lifeline for service, replacement or recycling, you must contact Philips Lifeline at the number at the bottom of the page prior to returning it.
  • Page 34 10mm is less than the thickness of your finger. • Your GoSafe 2 Mobile Pendant should be worn while showering or bathing. The Pendant has an IPX7 waterproof rating. This means that it can be submerged to a depth of 1 meter (40”) in water for up to 30 minutes.
  • Page 35 GoSafe 2 Mobile Pendant – Alarms Introduction There are two types of alarms processed by the GoSafe 2 Mobile Pendant. • High Priority – Require immediate response (by the Response Center) • Medium Priority – Require prompt response (by the operator/user)
  • Page 36 Center, the Pendant will automatically reset the alarm after 30 minutes. Note: Putting the GoSafe 2 Mobile Pendant into Sleep Mode during an active high priority alarm will reset the device, canceling the alarm. However, a prolonged (10 seconds) button press...
  • Page 37 The GoSafe 2 Mobile Pendant self-cancels certain Medium Priority alarms if the cause of the alarm is corrected, stopping the orange flashing Indicator Light from illuminating. Alarm Descriptions / Summary Tables Help Needed –...
  • Page 38 This is an alarm that will self-cancel once connection to the AT&T wireless network is re- established. Alarm Event No. If the AT&T wireless network is unavailable Reported to a Help Alarm Signal cannot be sent to the Philips Lifeline? Response Center. Questions? Call 1-800-635-6156...
  • Page 39 Yes. The End Device sends a "fall detected" Reported to Help Alarm Signal to the Response Center from Philips Lifeline? anywhere wireless signal is available on the AT&T wireless network. Upon receiving the "fall detected" Help Signal, the Response Center calls the End Device to establish contact with the Subscriber and to see what kind of help they need.

  • Page 40: Gosafe 2 Mobile Pendant Alarms

    Device Error (Medium Priority) Alarms The GoSafe 2 Mobile Pendant alarms described below are automatically generated alarms designed to periodically let the Response Center know that the Pendant is working properly They are part of normal operation and are not the result of intentional action by the User.
  • Page 41 Locally? acceptable level. Alarm Event Reported to Philips Lifeline? Depleted Battery – 7150 MHB Alarm Event When the charge level of the rechargeable battery Description in the End Device is critically low, a Warning Message is announced.
  • Page 42 Yes. A silent Maintenance Signal is sent to the Reported to Response Center if the nature of the failure does Philips Lifeline? not impair the signal transmission function. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.
  • Page 43 Software Failure-End Device 7150 MHB Alarm Event In the event that an End Device senses it has a Description software error, a warning message may be sent to the Response Center depending on the nature of the error. Priority Medium Device Action May have limited operation, depending on the failure...
  • Page 44 Supervision and Check-in Alarms (Informational Messages) The alarms described below are automatically generated alarms designed to periodically let the Lifeline Response Center know that the End Device is working properly. These alarms are silent and require no immediate action from the User/Subscriber.
  • Page 45 Delay in Determining Alarms Reporting high priority help alarms from the GoSafe 2 Mobile Pendant to the Lifeline Response Center is done promptly when generated by a button press, depending on the status of the cellular network and signal strength available.

  • Page 46: Safety And Regulatory Compliance

    It falls under the Canada Consumer Product Safety Act. Device classification The GoSafe 2 Mobile Pendant (7150MHB) is registered as an FDA Class II device. It is an internally powered device for continuous operation. Radio specifications The GoSafe 2 Mobile Pendant (7150MHB) complies with the FCC Parts 15, 22 and 24 Subparts B, C and E.

  • Page 47: Radio Interference

    Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 48: Intended Use

    Guide and these Instructions for Use for the purpose for which it was designed. The purpose for which the product is intended is given below. The GoSafe 2 Mobile Pendant (7150MHB) is intended to be worn as a pendant and is capable of detecting certain types of falls or being activated manually. The GoSafe 2 Mobile Pendant (7150MHB) is designed to directly connect to an emergency help service via the AT&T wireless network.
  • Page 49 Contraindications do so at their own risk and without the consent of Philips Lifeline. In no case may Philips Lifeline be held liable for events arising from use of this equipment concurrent with said implantables within their body.
  • Page 50 Do not use the product with any product other than that which Philips Lifeline recognizes as compatible. Operation of the product for unintended purposes, or with incompatible product, could lead to fatal or other serious injury.

  • Page 51: Technical Specifications

    Portable and Mobile Phones: Portable and mobile RF communications can affect the GoSafe 2 Mobile Pendant (7150MHB). Use caution when using such communication devices within the specified range of the GoSafe 2 Mobile Pendant (7150MHB). Refer to Table 6 in the EMC section (page 58) for the required separation distances between portable and mobile RF communications equipment and this device.
  • Page 52 Open source software The GoSafe 2 Mobile Pendant (7150MHB) utilizes the Wiced™ SDK and associated third party, open-source code and object files which are used under license from their respective providers within the SDK. Wiced is a trademark of Cypress Semiconductor Corporation.
  • Page 53 [2] The capacity restored by the cell varies according to current drain, temperature and cut-off. [3] Recharging of the GoSafe 2 Mobile Pendant (7150MHB) battery is done by the user as needed, when connected to the charger. Questions? Call 1-800-635-6156...
  • Page 54 In the event a User wishes to end their service or no longer needs the GoSafe 2 Mobile Pendant (7150MHB) and Charger, User may return the device to Philips Lifeline or its representative for proper disposal.
  • Page 55 The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic environment specified below. The GoSafe 2 Mobile Pendant (7150MHB) is provided with battery power adapter charger. The customer or User of the GoSafe 2 Mobile Pendant (7150MHB) should ensure that it is used in such an environment.
  • Page 56 Table 2 – Guidance and Manufacturer’s Declaration – Immunity The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic environment specified below. The User of the GoSafe 2 Mobile Pendant (7150MHB) should ensure that it is used in such an environment.
  • Page 57 Table 4 – Guidance and Manufacturer’s Declaration – Immunity The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic environment specified below. The customer or user of the GoSafe 2 Mobile Pendant (7150MHB) should ensure that it is used in such an environment.
  • Page 58 If the measured field strength in the location in which the GoSafe 2 Mobile Pendant (7150MHB) is used exceeds the applicable RF compliance level above, the GoSafe 2 Mobile Pendant (7150MHB) should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as re-orienting or relocating the GoSafe 2 Mobile Pendant (7150MHB).
  • Page 59 Note: Please return the equipment to Philips Lifeline or its representative for proper disposal. The ETL Listed Mark – demonstrates compliance to the requirements of widely accepted product safety standards, as determined through independent testing and periodic follow-up inspections by a Nationally Recognized Testing Laboratory (NRTL).
  • Page 60 Symbol Description Consult accompanying instructions for use. Symbol for non-ionizing radiation. Indicates that the device(s) include(s) RF transmitters. Indicates the device manufacturer. Indicates the date when the device was manufactured. Use by Date. Indicates the manufacturer’s batch code so that the batch or lot can be identified.
  • Page 61 SECURITY and PRIVACY-related controls that are supported by this product: • The GoSafe 2 Mobile Pendant (7150MHB), the “Device”, is sealed. The user has no access to any of the internal components of the Device without violating/destroying the device enclosure.
  • Page 62 Questions? Call 1-800-635-6156...
  • Page 63 Questions? Call 1-800-635-6156...
  • Page 64 Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com 95 Barber Greene Road, Suite 105 © 2017. All rights reserved. Toronto, Ontario, Canada M3C 3E9 Signal range may vary due to environmental factors. Tel: 1-800-387-8120 P/N 300000234871 Rev. A...

Table of Contents