Troubleshooting - Petsafe Simply Clean Product Manual

LED Indicator
LIGHT COLOR AND FUNCTION
Solid Green
Blinking Blue
Solid Red
Blinking Red
Alternating Red and Blue
PROBLEM
Waste is breaking into small pieces and falling
through the spaces in conveyor
Litter is gathering at base of conveyor or behind
conveyor
Unit makes a grinding noise when bowl rotates
Conveyor is not moving waste into waste bin or
is running backwards
Motor seems to be overheating, clicking or
making unusual sounds
Green indicator light is not on or the unit is not
receiving power

TROUBLESHOOTING

WHAT IT MEANS
The unit is fully operational.
The waste trap or conveyor cover are not fully in place.
There is an issue with the conveyor motor. Unplug the unit and plug it back in. If the
light turns red again after 10 minutes, please call our Customer Care Center at +1
(800) 732-2677.
There is an issue with the bowl motor. Unplug the unit and plug it back in. If the
light blinks red again after 10 minutes, please call our Customer Care Center at
+1 (800) 732-2677.
There is an issue with both the conveyor and bowl motors. Please unplug the unit,
and call our Customer Care Center at +1 (800) 732-2677.
SOLUTION
• Make sure you are only using clumping, scoopable, clay cat litter.
• Make sure to keep bowl filled at or below the maximum litter level fill line for
best results. Occasional manual scooping may be needed.
• The bowl may be filled with too much litter. Make sure the bowl is not filled
above the maximum litter level fill line. Use a scoop to redistribute litter or
remove excess litter from the bowl.
• Make sure the waste guide is in the lowered position to help move waste up
the conveyor.
The unit may need cleaning (see "Cleaning" section). Make sure there is no stray
litter between the litter bowl and the base of the litter box.
• Test the bowl to make sure it is rotating (see "Testing the Litter Box" section).
• Unplug the power adaptor from the wall and disconnect from the litter box.
Wait 20 seconds, then securely reconnect the power adaptor and plug into a
standard wall outlet. If the problem continues, call our Customer Care Center
at +1 (800) 732-2677.
Unplug the unit and call our Customer Care Center at +1 (800) 732-2677.
• Make sure adaptor is securely connected to unit and plugged into a standard
wall outlet.
• Make sure the litter guard is installed under conveyor and the conveyor cover
and waste bin are installed correctly. There are safety features that require
these pieces to be installed properly for the unit to operate (see "Start Here"
section).
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