Troubleshooting - Vivo CANDY-V002 Instruction Manual

OPERATING INSTRUCTIONS
STEP 1
Turn on the power switch. Let the machine run for 1-2 minutes to allow the motor and drive
belt to warm up for best performance. The machine may vibrate while running; this is normal
and will not affect operation.
NOTE: Machine has a built in safety switch and will not turn on if the bowl is not fully
mounted. All four latches should activate the safety switch. Ensure bowl is in place and
secure - red light should be illuminating from the switches.
STEP 2
Turn on the heating switch and allow the head to warm up for 4-5 minutes.
NOTE: To protect candy from debris and prevent the sugar crystals from flying into the air,
we suggest purchasing our bubble shield (CANDY-V003) which is sold separately.
STEP 3 OPTION A: CANDY FLOSS SUGAR
If using standard candy floss sugar, pour one scoop
full of sugar into the center of the heating head.
OPTION B: HARD CANDY
If using hard candy, turn off machine and place hard
candy pieces evenly in the center of the heating
head. Break up into smaller pieces to fit if necessary.
Turn machine back on.
WARNING: KEEP HANDS CLEAR OF MOVING PARTS TO
REDUCE RISK OF INJURY
STEP 4
The candy floss will form after roughly 30 seconds. Use a paper cone, candy stick, or other
related object to collect the candy floss. Revolve the object in a circular motion following the
pan. Turn the object sideways directly over the heating head and continue twisting the object
in order to collect the floss into a ball shape.
STEP 5
To continue making candy floss, repeat steps 3 and 4. To prolong the service life of the electric
motor, please allow the motor to rest for 20 minutes after working continuously for an hour.
Turn off the power switch when you are finished. Remove the pan and clean it with water.
NOTE: If the heating head does not produce candy floss, turn off the power switch and
clean the burnt sugar as described in the Cleaning section.
CARE & MAINTENANCE
CLEANING
When finished making candy floss, keep machine hot and running while cleaning the heating head by
slowly pouring a small amount of water into the center.
USE WITH CAUTION: Water will immediately become steam.
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NOTE: Only use corn syrup based
hard candies with a slightly
transparent appearance such as
Jolly Rancher and Life Savers.
Pressed sugar and other hard
candies like Smarties may not melt
properly, thus clogging the head.
Keep water spinning through until color inside is closer to the bare aluminum again. Allow machine to
cool, and wipe down head with a damp cloth to clean off excess sugar. Stainless steel pan may be cleaned
with warm soapy water.
If the inside of the head needs to be cleaned, remove the four screws on top, then remove top plate. If
screws are difficult to remove, turn on the machine and heater for 15-20 seconds to free up the screws.
Allow machine to heat back up for one minute before making more candy floss. This will help the
machine run well and require only minimal cleaning after each use.
REMOVING BURNT SUGAR
Due to the nature of sugar, it is normal for a small amount to burn inside even with periodic cleanings.
This will not harm the machine or candy floss produced.
Remove burnt sugar by removing top plate from heating head and allowing machine to soak in vinegar
and then scrubbing clean. An abrasive cleaning pad (such as a Scotch-Brite pad) may be used for
especially hard burns.
CHANGING THE BELT
This package includes a spare belt in case the belt currently installed in the machine fails.
To access belt: Remove shields from underneath heating head. Each shield is held in place by three
screws. Remove the top cover, which is held in place by a screw on each side.

TROUBLESHOOTING

WARRANTY
We offer a ONE YEAR warranty for this product. If you have any problems with the machine, please
contact us directly. We have a 90 Day Return Policy.
PROBLEM
Heating head spins but does Ensure wires underneath heating head are not cut or frayed. If wires
not heat up. are not damaged then the temperature sensor may be out.
Bowl may not be secured to machine (all four latches should
activate the safety switch). If safety switch is pressed and switches
Machine has no power. are on, check if red light is illuminating from switches.
Contact us for further assistance if it is still not working.
Electric cord for machine is
Standard cord used for computers, printers, etc. must be rated 20
lost.
AMPS. Cotton candy machine is designed to run on US 110V power.
Head/spinner is off balance. Contact us so that we may send you a
Machine constantly vibrates.
Ensure belt inside machine has not come loose. If belt has come
Heating head not turning, loose, reinstall in machine and adjust the belt tension by loosening
motor running. the 4 motor screws and repositioning the motor slightly. Replace
POSSIBLE CAUSE & SOLUTION
part replacement.
belt if broken.
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