Before.you.call.for.service - Sharp Insight-Pro KB-3425L Operation Manual

Please check the following before calling for service. It may save you time and expense.
prObleM
1 Part or all of range
does not operate.
2 Surface units do not
heat.
3 Surface units too hot or
not hot enough.
4 Surface unit stops
glowing.
5 Scratches on glass
ceramic cooktop.
6 Areas of discoloration
on the cooktop.
7 Metal marks on
cooktop.
8 Brown streaks or specks
on cooktop glass surface.
9 Food in Microwave
Drawer is not heated.
10 Microwave Drawer light
does not work.
11 Oven does not work.
12 Oven light does not
work.
13 Touch controls will not
operate.
pOssible Cause
• Power cord of range is not completely
connected to the electrical outlet.
• Power outage.
• Fuse/circuit breaker at home doesn't work.
• Range is in Demo Mode.
• No power to the appliance.
• Surface controls improperly set.
• Improper cookware being used.
• It is normal when turned to a lower setting.
• Incorrect cleaning methods were used.
• Cookware with rough bottom has been
used.
• Food spillovers not cleaned before next use.
• Sliding or scraping of metal pans on top.
• Boilovers are cooked onto surface.
• No power to the appliance.
• Drawer controls improperly set.
• Range is in Demo Mode.
• Light bulb is loose or burned out.
• No power to the appliance.
• Oven controls improperly set.
• Oven too hot.
• Range is in Demo Mode.
• Light bulb is loose or burned out.
• Control Lock is on.
beFOre yOu Call FOr serviCe
• Make sure the power cord is tightly
connected to the outlet.
• Check house lights to be sure. Call your
local electric company for service.
• Replace the fuse or reset the circuit breaker.
• See page 41 for how to cancel Demo Mode.
• See
SOLuTION
• Check if the controls have been properly
set. See page 15.
• use pans which are flat and match the
diameter of the surface unit selected.
• use the recommended cleaning procedure.
See page 42-43.
• use smooth, flat-bottomed cookware.
• use the recommended cleaning procedure.
See page 42-43.
• Do not slide metal pans. When cool, clean
with cooktop cleaning cream to remove the
marks.
• use the recommended cleaning procedure.
See page 42-43.
• See
SOLuTION
• Check if the controls have been properly
set. See page 18-19.
• See page 41.
• Call for service.
• See
SOLuTION
• Check if the controls have been properly
set. See page 30-38.
• Allow the oven to cool below locking
temperature and then reset to the desired
setting/temperature.
• See page 41.
• Tighten or replace the bulb.
• See page 40 to unlock.

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