Appendix A: Troubleshooting; Basic Troubleshooting Information - Tandberg Data RDX QuikStation 4 Product Manual

This appendix provides information on error codes and some basic troubleshooting
questions and solutions.
For more detailed troubleshooting help, visit the Support section of the Tandberg Data
website (www.tandbergdata.com), or contact Tandberg Data technical support.

Basic Troubleshooting Information

The following table describes some basic troubleshooting information. If you have a
problem that is not addressed in the table below, contact Tandberg Data technical
support.
Problem
Can't connect to an iSCSI target.
The Remote Management
Console has a "session timeout"
error message.
RDX dock reports as "empty" in
the Remote Management Console
when an RDX media is loaded in
the dock.
Test email notification is
unsuccessful.
Can't access the Remote
Management Console.
1021970 Rev. D
Potential Solutions
• Check to see if another host is already connected to the target
(see "View Active iSCSI Connections for iSCSI Devices" on
page 89). In many cases, the RDX QuikStation allows only one
active host connection per iSCSI target (see
Overview" on page
• Check if any iSCSI security is enabled for the target (see
iSCSI Security in the Remote Management Console" on
page 31).
• If the target uses CHAP authentication, make sure the CHAP
secret specified in the Remote Management Console (see
"Enabling CHAP Authentication" on page
secret specified in your iSCSI initiator software.
• Refresh the discovered targets in your iSCSI initiator software.
This may require restarting the iSCSI initiator.
The Remote Management Console times out after 30 minutes of
inactivity.
Click OK to return to the console sign-in page. Type your user name
and password to re-connect to the Remote Management Console.
The RDX media may not be seated properly in the dock. Push the
RDX media into the dock until you hear it click in place. If this does
not work, try re-seating the RDX media by ejecting it and then
re-inserting it.
If the network is set to a static IP address, make sure that the
Default Gateway, Search Domain, and Primary DNS are set
correctly so that the email server may be accessed.
• Verify that your network is operating properly.
• Verify that you are using a correct IP address.
©2016-18 Tandberg Data GmbH
A
Troubleshooting
"iSCSI Configuration
22).
31) matches the CHAP
"Setting
104
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