ShoreTel 230 User Manual
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ShoreTel 230 User Manual

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ShoreTel IP Phone 230/230g
User Guide
September 28, 2015

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  • Page 1 ShoreTel IP Phone 230/230g User Guide September 28, 2015...
  • Page 2 Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to typographical, arithmetic or listing errors.

  • Page 3: Table Of Contents

    ShoreTel IP Phone 230/230g........5...
  • Page 4 Parking and Unparking Calls ....... . 36 SHORETEL CONNECT CLIENT SOFTWARE ..... 37 WEB ACCESS .

  • Page 5: Shoretel Ip Phone 230/230G

    CHAPTER ShoreTel IP Phone 230/230g GETTING STARTED....................Your Phone's Display.................... Guide to Status Icons.................... LOGGING IN......................MANAGING CALLS – BASIC FEATURES ............... Placing Calls ....................... Answering Calls ....................Answering Additional Calls ................. Transferring a Call ....................Making a Conference Call ..................
  • Page 6 ShoreTel IP Phone 230/230g OPTIONS ........................Changing Availability State and Forwarding ............Changing Automatic Off Hook Preference............Changing Ring Tone ................... Programming Your Custom Buttons ..............Changing the Agent State................... Enabling or Disabling Handsfree Mode .............. DIRECTORY ......................MANAGING CALLS – ADVANCED FEATURES............

  • Page 7: Getting Started

    GETTING STARTED GETTING STARTED Welcome to your ShoreTel™ IP phone! Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, and Availability states for when you do not want to be disturbed, intercom, conferencing up to six parties, and much more.

  • Page 8: Guide To Status Icons

    Guide to Status Icons Guide to Status Icons Your ShoreTel IP phone offers icons to help indicate the call state for the device. The table below lists the static and blinking icons, as well as the associated operational state. Blink...
  • Page 9 ShoreTel IP Phone 230/230g Guide to Status Icons Blink 230 LED Color and 230G LED Color and Icon State Icon Blink Pattern Blink Pattern Extension Monitor States Idle Orange Idle and DND Steady on Idle and Message Waiting Orange Idle, Message Waiting and...
  • Page 10 ShoreTel IP Phone 230/230g Guide to Status Icons Blink 230 LED Color and 230G LED Color and Icon State Icon Blink Pattern Blink Pattern Bridged Call Appearance States Idle Green Green Offering Call 1000ms on, 1000ms 1000ms on, 1000ms off...

  • Page 11: Logging In

    ShoreTel IP Phone 230/230g LOGGING IN Blink 230 LED Color and 230G LED Color and Icon State Icon Blink Pattern Blink Pattern Toggle Functions (Record, Whisper Mute) Function Off Green Orange Function Available Steady on Steady on Green Orange Record Active...

  • Page 12: Managing Calls - Basic Features

    You are now logged in. Your phone can receive calls, and you can check for new messages. With appropriate permissions (set by your system administrator), you can log into any ShoreTel IP phone on your network to assign your extension to that phone.

  • Page 13: Answering Calls

    A double ring signals an internal call, while a single ring signals an external call. On ShoreTel 230 and 230g phones, the call key also blinks green. If the information is available, the caller’s name, number, and the incoming call icon appear on your display, as shown in the figure below.

  • Page 14: Answering Additional Calls

    ShoreTel IP Phone 230/230g Answering Additional Calls Using the Speakerphone To answer a call, press the Speakerphone button . The LED in the button lights green. To end a call, press the Speakerphone button again. Using the Headset To answer a call, press the Headset button .

  • Page 15: Making A Conference Call

    The Intercom function allows you to connect with another party without ringing the party through a call line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this feature (set by your system administrator). To intercom another party:...

  • Page 16: Placing A Call On Or Off Hold

    , or press the call's custom key, if available. On the ShoreTel 230 and 230 phones, the custom key blinks green, at which point you can safely place the handset on hook (or press the speaker or headset button) without ending the call. To take the call off...

  • Page 17: Audio Controls

    ShoreTel IP Phone 230/230g AUDIO CONTROLS AUDIO CONTROLS Adjusting Ring Tone Volume To adjust the ring volume, while the handset is on hook and the speakerphone is off, press on the volume button. By pressing repeatedly, you can turn the ringer volume off.

  • Page 18: Logging In From Another Extension

    ShoreTel IP Phone 230/230g Logging In from Another Extension Logging In from Another Extension To log in to the main voice mail menu from another extension, press the Voice Mail button Voice Mai l followed by , then your extension, followed by your password, and then...
  • Page 19 ShoreTel IP Phone 230/230g Logging In from an External Phone Return to the previous menu Hear envelope information (time and date sent) Move backward While listening to a message, you may “rewind” to several seconds earlier in the message. Pause Move forward While listening to a message, you may “fast forward”...
  • Page 20 ShoreTel IP Phone 230/230g Logging In from an External Phone After the message is addressed, if desired, you can press: Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing .
  • Page 21 ShoreTel IP Phone 230/230g Logging In from an External Phone Do Not Disturb Cancel Reassign extension If you have the proper permission, you can assign your extension to any phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) To assign to your extension to your last external number.
  • Page 22 By enabling Find Me, callers who are routed to your voice mail box can be instructed to press 1 and the voice mail system will call you at one of two possible numbers where you can be located. To set the Find Me destinations, use the ShoreTel Connect client. Enable...

  • Page 23: Leaving A Message And Message Options

    ShoreTel IP Phone 230/230g Leaving a Message and Message Options Transfer to Assistant Hear Mailbox Status Select this option to hear the number of unheard messages. Leaving a Message and Message Options When your call is sent to voice mail, you may leave a message when prompted, or you can use one of the following options while listening to the mailbox greeting: Bypass greeting and leave a message, then hang up to send it.

  • Page 24: Options

    Changing Availability State and Forwarding Note Use the ShoreTel Connect client to configure the states with different call forwarding destinations and personal greetings. You can set one of five distinct Availability states for your extension, including four “Do Not Disturb”...

  • Page 25: Changing Automatic Off Hook Preference

    Changing Automatic Off Hook Preference Changing Automatic Off Hook Preference ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference feature to select which audio path (speakerphone or headset) is automatically activated when placing or receiving calls.

  • Page 26: Changing The Agent State

    ShoreTel IP Phone 230/230g Changing the Agent State Press the custom button that you would like to program.  Scroll through the list of functions until you find the function that you would like to apply to this  button.

  • Page 27: Enabling Or Disabling Handsfree Mode

    ShoreTel IP Phone 230/230g Enabling or Disabling Handsfree Mode Available options for agents are LoggedIn and LoggedOut, and available options for supervisors  are Logged In, Logged Out, and Wrap-Up. Scroll to the desired option and press the OK soft key.

  • Page 28: Managing Calls - Advanced Features

    See those sections in this guide for more information. The Directory also lists any keypad speed dials you have configured in the ShoreTel Connect client when you press Speed.To dial a number from this screen, press and hold the corresponding number on the keypad, or use the Scroll button to select an entry, then press the Dial soft key.
  • Page 29 The dialed user must be using a ShoreTel IP phone for proper operation. In addition to the fixed function key, a custom key can be programmed to invoke the intercom feature with a specific extension for quick, one-touch feature operation.
  • Page 30 Pickup – The ShoreTel system allows users with proper permission to pick up a ringing extension.  Pickup Night Bell – The ShoreTel system allows calls to route to an extension that will ring on an  overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with anyone at a site.

  • Page 31: Bridged Call Appearances

    Parking and Unparking Calls on page 36 for more information. Whisper Page – The ShoreTel system allows users with the proper permission to enter a call on  another extension and whisper to the recipient without the other party hearing. The call recipient can talk back to you privately using the whisper page mute feature.

  • Page 32: Silent Monitor / Barge In

    ShoreTel phones display softkey options while a Silent Monitor option is active. The following figure displays the ShoreTel 560 IP Phone User Interface for a user that initiated a Silent Coach session. Softkey options available to the Silent Coach initiator: SilMon: Transitions the session into a Silent Monitor session ...

  • Page 33: Shared Call Appearance

    The inbound call flashes an aBCA indicator on the assistant’s and executive’s calling devices –  ShoreTel Phone or the ShoreTel Connect client.The executive can answer the call at this time and eliminate the assistant’s role. The assistant user answers the call that is flashing on the aBCA button and determines the caller’s ...

  • Page 34: Extension Monitoring

    The assistant user accesses an aBCA associated with the executive extension by pressing an  appropriate IP Phone or ShoreTel Connect client button. Note The called party will see the executive's bBCA or the assistant’s aBCA's caller ID based on the BCA Caller ID registry setting.

  • Page 35: Whisper Page

    ShoreTel IP Phone 230/230g Whisper Page An incoming call for a monitored extension appears on your phone like this (below): Monitored extension Caller Caller’s number Monitored Extension You can pick up the call while it is ringing by pressing the custom key or by pressing the Answer soft key.

  • Page 36: Toggling The Hunt Group Status

    ShoreTel IP Phone 230/230g Toggling the Hunt Group Status If you have access to the night bell function (set by your system administrator), dial answer the call at your site. If you hear an error tone when you try to pick up the night bell, the night bell may not be configured at your site or you may not have the necessary permissions.

  • Page 37: Shoretel Connect Client Software

    SHORETEL CONNECT CLIENT SOFTWARE In addition to using the telephone interface of your IP phone to access the ShoreTel features, you can accomplish many of the same tasks with ShoreTel’s Connect client software. ShoreTel's Connect client software provides a visual, information-rich interface for managing and controlling communications –...

  • Page 38: Web Access

    Workgroup Supervisor  Operator  For more information about ShoreTel Connect client and what features are available to you, see your system administrator. WEB ACCESS ShoreTel Connect client Web Access is a browser-based interface by which users can manage personal options and settings from any web browser from anywhere in the world. Call availability details and notification settings can be managed securely and easily from anywhere.

  • Page 39: Viewing Phone Information

    ShoreTel IP Phone 230/230g Viewing Phone Information You have no power. Ensure the network cable is connected to the LAN port on the phone and Solution: the appropriate network data port in your office space. Additionally, verify that you have a local AC power adapter plugged in for your phone or that power is supplied by a PoE switch on your corporate network.

  • Page 40: Rebooting Your Phone

    ShoreTel IP Phone 230/230g Rebooting Your Phone DNS Address (displayed only on 230g)  VPN Gateway (displayed only on 230g)  VPN Port (displayed only on 230g)  VPN (displayed only on 230g)  VPN User name Prompt (displayed only on 230g) ...

  • Page 41: Adjust Display Contrast

    ShoreTel IP Phone 230/230g Adjust Display Contrast Dial R-E-S-E-T on the keypad and then press . Your phone reboots.  Adjust Display Contrast To adjust the contrast of your display, press and hold while repeatedly pressing the Scroll button (located to the left of the telephone display) to add more or less contrast.
  • Page 42 ShoreTel IP Phone 230/230g Office Anywhere Features Hang up Access other star codes ?? (from table above)+ ext. User Guide ShoreTel IP Phone 230/230g...

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