Evolis Primacy Lamination User Manual

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PRIMACY

LAMINATION

USER GUIDE

Ref. KU-PLA1-061-ENG-Rev.A1

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Summary of Contents for Evolis Primacy Lamination

Page 2 All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.
Page 3: Warranty Registration
As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by emailing us at info@evolis.com.
Page 4: Getting Started
• Warranty notice. If any of these components are missing, please contact your Evolis reseller. Use only the power supply units provided with your Evolis system: For the printing module: SWITCHBOX Type F10723-A, CWT type KPL-065M or CWT type KPL-065M-VI.
Page 5 DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS PRIMACY Lamination Printing LAMINATION Partie lamination Partie impression Control button Bouton poussoir Cards and ribbon Cartes et ruban Cleaning Nettoyage Printer Imprimante - Card feeder - Power cable socket - Reject hopper - Space for Kensington lock - Control panel - Space for rear output hopper - USB port (type A)
Page 6 PRIMACY LAMINATION - Card thickness adjustment gauge - Space for double-sided printing activation key - Card leveler - Cleaning roller - Heating head - Dust filter for the lamination module - Printer dust filter - Axles - Power cable socket - Thermal print head - Control panel - Lamination module serial number label...
Page 7 PRIMACY LAMINATION Place the printer on the connector module. Connect the power cable to the power supply unit, then plug the power cable connector into the printer. Attach all the cables required (USB, network, etc.) to connect the printer as indicated in the diagram. Connect the power cable to the lamination module power supply, then plug the power cable connector into the lamination module.
Page 8: Installation
30 minutes in standby mode. NOTE The standby times can be configured in the Evolis Print Center. In standby mode, sending a print request restarts the printer, and briefly pressing the control button (for 1 second) takes the printer out of hibernation mode.
Page 9 ® to damage your printer and may void the manufacturer's warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance chapter PRIMACY of this manual.
Page 10 The use of film from other suppliers is likely ® to damage your printer and may void the manufacturer's warranty for the printer. For optimal lamination quality, Evolis recommends cleaning the lamination module during the advanced cleaning cycle. See the Servicing and Maintenance PRIMACY chapter of this manual.
Page 11 Cards For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. PRIMACY NOTE Avoid touching the printable surface of the cards in order to preserve print quality. LAMINATION Do not use cards that have been damaged, folded, embossed, or dropped on the floor.
Page 12 Removing printed cards Once the print and lamination cycle is complete, the cards are issued into the output hopper at the back of the Primacy Lamination. This output hopper is designed to collect the printed cards that are laminated and/or encoded. Primacy Lamination has an output hopper with capacity for 100 cards maximum with 0.76 mm (30 mil) thickness.
Page 13 Adjusting the card thickness The printer is equipped with a manual card thickness adjustment system which can be reached through the feeder when it is open. The printer accepts cards between 0.25 mm and 1.25 mm thick (10 to 50 mil). The factory setting for card thickness is 0.76 mm (30 mil). PRIMACY LAMINATION Open the card feeder.
Page 14 Reject/rear hopper management Primacy Lamination has a reject hopper with capacity for 100 cards maximum (0.76 mm - 30 mil) positioned in front of it. To empty it, you just need to open the reject hopper and remove any cards it contains.
Page 15: Installing The Print Driver
INSTALLING THE PRINT DRIVER PRIMACY LAMINATION New advanced functions automate complete printer configuration after the print driver has been installed. Your printer is supplied with a CD including Evolis Premium Suite software, which contains the print drivers for Windows platforms. ®...
Page 16 MANAGING PRINT SETTINGS Once the ribbon has been installed, your Evolis printer will automatically adapt its parameters and settings to suit the ribbon. A graphic application called Evolis Print Center is available to help you if necessary to change certain predefined settings.
Page 17 • Right-click the name of the printer, select Properties to access the settings area or double-click the printer name. PRIMACY LAMINATION Pay attention to the settings defined under the print driver properties and do not hesitate to contact your Evolis reseller for any advice NOTE and assistance needed before making any changes.
Page 18 • Alerts about problems that have prevented printing. When the Evolis Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen: The color of the icon varies according to the status of the printer: •...
Page 19: Printing A Card
In Microsoft Word ® After having set the Evolis printer as the default: • Start the MS-Word application. • Under Orientation, select Landscape. • Change the size of your document by selecting type CR80 (or by customizing the document to dimensions of 8.6 cm x 5.4 cm).
Page 20: Double-Sided Printing
DOUBLE-SIDED PRINTING If your printer is single-sided and you want to print double-sided, you can buy a double-sided printing update kit by contacting your Evolis reseller. The update kit is an activation key that you insert into the printer. This operation is quick and easy.
Page 21 Close the cover again. The 3 LED lights of the control panel for the printer will begin to flash in sequence for 5 to 10 seconds. The activation is complete when the 3 LED lights remain lit for a few seconds then switch off. PRIMACY Open the cover and remove the activation key...
Page 22 CONNECTING TO A NETWORK (ETHERNET AND WI-FI) All Evolis printers have the benefit of a TCP/IP network connection solution. This functionality is available as standard with Primacy. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.
Page 23: Maintenance
GENERAL WARRANTY INFORMATION PRIMACY LAMINATION Your Evolis printer and lamination module have been designed for long service and only require minimal regular maintenance. Please comply with the instructions given below to ensure that it runs satisfactorily. Keep your warranty cover! The manufacturer’s warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular the printer...
Page 24 Number of cards remaining Printer cleaning required after: Warranty invalid after: before warranty voided: Printer (warning light flashing) (warning light steady) (warning light flashing) Primacy LAMINATION 1000 cards 200 cards 1200 cards...
Page 25 Please follow the procedure below to validate your routine cleaning: Repeatedly running the adhesive card through the printer cleans the cleaning rollers in order to maintain print quality and extend the service life of the print head. Open the printer cover. PRIMACY Remove the ribbon as shown on the diagram.
Page 26 . The cleaning begins. LAMINATION The used cleaning card will be automatically ejected into the reject hopper. Routine cleaning may also be launched from Evolis Premium Suite ® NOTE Before using your printer, remember to reset the gauge to the desired card thickness.
Page 27 To maintain the original print quality and to absorb any surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during routine cleaning) using the cotton swabs supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
Page 28 Follow the procedure below: Take an Evolis cotton swab and press the middle of the tube until the end of the swab is soaked in alcohol. Unplug the power supply, open the cover, and find the print head. Gently rub the swab from left to right along the print head for a few seconds.
Page 29: Advanced Cleaning
For a more in-depth clean, we recommend carrying out an advanced clean every 5 routine cleaning cycles. Evolis provides an Evolis High Trust maintenance kit consisting of adhesive cards, alcohol-soaked “T” shaped cards, a cleaning pen, a box of wipes and a ®...
Page 30 Using the gauge, set the card thickness to the MAX position. Remove any cards present in the feeder. PRIMACY Double-click the control button before inserting the “T” card. LAMINATION Take the “T” shaped cleaning card and insert it into the feeder as shown when the printer card/ribbon LED light flashes. The cleaning begins.
Page 31 PRIMACY The used adhesive card is automatically ejected into the reject hopper. LAMINATION Advanced cleaning may also be launched from Evolis Premium Suite by clicking on “Start cleaning.” ® Please note the “T” shaped card must be used immediately after the bag is opened.
Page 32 Take the special adhesive cleaning card and remove the two protective films from the front and the back of the card. Check that there is no film in the lamination unit. If necessary, carefully remove it. Launch the lamination module cleaning wizard via Evolis Premium Suite ®...
Page 33 Servicing the Print Head Recommended cleaning cycle: every 5 routine cleaning cycles. NOTE Servicing accessory: cleaning pen. PRIMACY LAMINATION Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.
Page 34 Remove the filter by pulling it up and sliding to release it completely. Once the filter has been removed from its place, take one of the cleaning wipes supplied by Evolis. Clean the filter by brushing it with the wipe on each side.
Page 35 Remove the filter by pulling it up and sliding to release it completely. Once the filter has been removed from its place, take one of the cleaning wipes supplied by Evolis. Clean the filter by brushing it with the wipe on each side.
Page 36 USING THE LEVELER With the leveler of the lamination module you can make up for any natural bending of the card from the lamination process. Cards can be more or less misshapen depending on the type of card and film used. Two block support positions for the card (A and B) are available to ensure the cards are perfectly flat. PRIMACY Follow the procedure below: LAMINATION...
Page 37 PRIMACY WARNINGS AND DIAGNOSTICS LAMINATION Although Primacy Lamination was designed to work independently, keeping user involvement to a minimum, it may prove useful to be aware of the main warning messages. Control panel alerts See Chapter 1 – Description of the Printer and its Functions (p.5) for further details about the control panel.
Page 38 For more details, refer to page 46. CARDS If the problem persists, contact your Evolis reseller for assistance. • No cards in the card feeder. Reload cards into the feeder – the process starts again.
Page 39 ROUTINE CLEANING CLEANING (after 1,000 cards inserted) (after 1,200 cards inserted) • The printer must be cleaned. • The printer must be cleaned to avoid the risk of the warranty being voided. (see page 23) PRIMACY (see page 23) LAMINATION ADVANCED CLEANING •...
Page 40 ADVANCED CLEANING REGULATING TEMPERATURE • The lamination module requires advanced • The lamination module heats up for a few cleaning. seconds and is reactivated when the required temperature is reached. PRIMACY LAMINATION FIRMWARE UPDATE • The lamination module is updating its firmware.
Page 41: Diagnostic Help
DIAGNOSTIC HELP In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis reseller to help you as effectively as possible. PRIMACY LAMINATION Printing a Technical Test Card The technical test card must be printed when you receive the machine to ensure that your printer is working properly.
Page 42 Identifying Installed Software Versions You can directly identify the system versions installed (driver, setup, etc.): From the Evolis Premium Suite , double-click the printer name to access its Properties. ® PRIMACY Click System details, then System details. LAMINATION...
Page 43: Troubleshooting
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card does not print, contact an Evolis reseller for technical support or visit the website at www.evolis.com.
Page 44: Poor Print Quality
• Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from an Evolis reseller. NOTE Use of third party cards is likely to adversely affect print quality and/or damage the print head.
Page 45 If straight horizontal lines appear on the printed cards, it is likely that the print head is dirty or damaged. See the chapters on maintenance and troubleshooting. If the problem persists, contact an Evolis reseller or visit the website at www.evolis.com.
Page 46 Freeing Jammed Cards Control panel displays: PRIMACY LAMINATION MECHANICAL ERROR MECHANICAL ERROR • Card jammed in the printer. Print jobs • Card jammed in the lamination module. interrupted. Print jobs interrupted. Do not turn your printer off, as this cancels pending print jobs in the printer memory. If there is a mechanical error in the printing module, remove the card as follows: Open the printer cover and remove the ribbon.
Page 47: Replace The Print Head
PRIMACY Before you do, please contact your Evolis reseller in order to check the advisability of replacing the print head. The dealer will supply a new print head LAMINATION if required, in compliance with the terms of the warranty.
Page 48 To replace the print head, please proceed as follows: Before changing the print head, make sure you unplug the power cable. PRIMACY LAMINATION Step 1 - Removing the defective print head Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.
Page 49 Step 2 – Installing the new print head Note down the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots .
Page 50 Step 3 – Configuring the new print head Power up the printer and check that it is properly connected to a computer on which the printer’s Evolis Suite Premium is installed. ® Under the Maintenance heading of the Evolis Print Center, click the Change Print Head tab.
Page 51: Updating The Firmware
We recommend using the update verification wizard. This wizard will first find the available update for the software suite. Once the software suite has been updated, run this wizard again to verify the updates of the printer firmware. To launch this wizard, go to Evolis Print Center > Tools > Update verification wizard.
Page 52: Updating The Driver
Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options. PRIMACY Before any update, please contact your Evolis reseller for guidance on the advisability or otherwise of carrying out an upgrade. LAMINATION Updates can be downloaded from the website at www.evolis.com:...
Page 53: Technical Support
Evolis will pass on the contact details of your nearest Evolis reseller. When calling an Evolis reseller, you do need to be close to your computer and ready to provide the following information: The type and serial number of your printer and your lamination module.
Page 54: Technical Specifications
APPENDIX A TECHNICAL SPECIFICATIONS PRIMACY LAMINATION This section presents your printer’s technical printing properties. General features • Single-sided print module, edge-to-edge printing. • Color sublimation and monochrome thermal transfer. • Print head: 300 x 600 dpi (monochrome and color printing) or 300 x 1200 dpi (monochrome printing only). •...
Page 55 Ribbons To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use Evolis High Trust ® ribbons. • Automatic detection and configuration. • Ribbon inserted in a cartridge for easier handling.
Page 56: Warranty Conditions
- Compatible with Windows (from XP SP3). ® LAMINATION • PRIMACY LAMINATION supplied with cardPresso XXS. CLM (Card Lamination Module) not supplied with cardPresso XXS. • Linux platform on request. • Evolis Premium SDK available on request. Requires .net 4.0 client profile version Warranty conditions •...
Page 57: Power Supply
Options & accessories • Colors available: Flame red. • Double-sided upgrade kit. • Encoding options: - Can be combined, fitted on site using additional modules. PRIMACY - Magnetic stripe encoder. LAMINATION - Chip contact station. - Smartcard encoder. - Contactless card encoder. - Others on request.
Page 58: Compliance Statements
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the express, Article 3.1 a: (electromagnetic compatibility protection requirement) written consent of Evolis Card Printer may cause harmful interference and void the FCC authorization to operate Safety standard applied EN60950-1: 2006 + A11 + A1 + A12 + A2 this equipment.
Page 59 Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the express, Article 3.1 a: (electromagnetic compatibility protection requirement) written consent of Evolis Card Printer may cause harmful interference and void the FCC authorization to operate Safety standard applied EN60950-1: 2006 + A11 + A1 + A12 + A2 this equipment.
Page 60: Encoding Options
Placement of the magnetic encoder The magnetic encoder is a module that is either fitted in the factory or on site by your Evolis reseller. The read-write head is located under the path taken by the cards and in front of the print head. The encoding sequence for a card is always carried out before printing.
Page 61 Card positioning Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downwards as shown below: Open the card feeder as shown. Insert up to 100 magnetic cards maximum, of 0.76 mm. Ensure the cards are positioned as illustrated in the diagram (magnetic stripe PRIMACY on the right).
Page 62 Configuring Evolis Print Center When first installing the Evolis Print Center, the magnetic encoder functions may need to be configured. The magnetic encoder functions are accessible from the Evolis Print Center by right clicking on the printer name, then clicking on Properties.
Page 63 Cleaning the magnetic encoder The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the printer runs an advanced cleaning cycle with pre-soaked “T” cards (see the “Maintenance” chapter of this manual for further information).
Page 64 Contact station location The contact station is a module that is either fitted in the factory or on site by your Evolis reseller. It is located over the path taken by the cards and behind the print head. To make contact with the smart card, the contact station descends mechanically and presses against the card. The programming sequence for a smartcard is always carried out before printing.
Page 65 Card positioning Smartcards must be placed in the card feeder so that the chip is facing upwards as shown below: Open the card feeder as shown. Insert up to 100 smart cards maximum, of 0.76 mm (chip facing up). Hold and insert the cards as illustrated in the diagram. PRIMACY Close the feeder.
Page 66 PRIMACY NOTE To encode a contact smartcard, you can use the cardPresso software or use the Evolis Premium SDK and the encoder SDK. LAMINATION When printing you should not print on the chip, as it may be damaged.
Page 67 Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and an integrated antenna. Integration of such a module must be carried out by specialist. The Evolis product catalog has printers equipped with a built-in encoder for contactless chips.
Page 68: Computer Connection
PRIMACY LAMINATION NOTE Please refer to the Evolis printer Programming Guide for further details on programming contactless smartcards. NOTE To encode a contactless smartcard, you can use the cardPresso software or use the Evolis Premium SDK and the encoder SDK.