Page 1 MRX920™ User’s Manual...
Page 3 ™ MRX920 User’s Manual...
Page 4 This manual is an unpublished work and contains the trade secrets and confidential information of Neptune Technology Group Inc., which are not to be divulged to third parties and may not be reproduced or transmitted in whole or part, in any form or by any means, electronic or mechanical for any purpose, without the express written permission of Neptune Technology Group Inc.
Page 5: Table Of Contents
Dimensions and Weight of the MRX920 ........
Page 6 Becoming Familiar with the MRX920 ........
Page 7 Upgrading MX900 ............3-36 Using the MRX920 Removable Storage .
Page 8 Turning off the Laptop ..........4-44 Removing the USB Flash Drive While the Laptop is On ..... . . 4-45 MRX920 User’s Manual...
Page 9 Legacy MRX920 Dimensions and Weight ........
Page 10 If the USB Flash Drive is Not Recognized ........A-26 Glossary Index viii MRX920 User’s Manual...
Page 11 3.11 Neptune MRX920 Properties General Tab ....... . . 3-12 3.12...
Page 12 ..........4-38 MRX920 User’s Manual...
Page 13 ........... A-7 Latches on MRX920 Carrying Case .
Page 14 Figures Notes: MRX920 User’s Manual...
Page 15 Environmental Conditions ........2-1 Dimensions and Weight of the MRX920 ......2-2 Hardware Requirements .
Page 16 Tables Notes: MRX920 User’s Manual...
Page 17 • Maximized meter reading success rates • Improved meter reading accuracy • Access for meters that are “hard-to-read” or “dangerous-to-read” • Increased safety and minimized liability exposure The MRX920 is only to be used for in-vehicle purposes. MRX920 User’s Manual...
Page 18: Introduction
(MIUs). When complete, the meter readings can be uploaded to the N_SIGHT R900 host software. The host software transfers the customer information to the billing computer to generate customer bills. See Figure 1.2. Figure 1.2 MRX920 Meter Reading Operations MRX920 User’s Manual...
Page 19: About This Manual
About This Manual The MRX920 User’s Manual describes the system and its features. This manual also provides procedures on how to set up the MRX920, use its MX900 host software, exit, and close the unit. This manual contains the following chapters:...
Page 20: Conventions Used In This Manual
Customer Support. However, before contacting Neptune, it is important that you know the version number of the host software that your MRX920 uses. This information is useful to the Customer Support Specialist who addresses the call. To find the version number of MX900 host software, you must display the System Check window.
Page 21: Contacting Customer Support
Introduction Contacting Customer Support Within North America, Neptune Customer Support is available Monday through Friday, 8:00 AM to 7:00 PM Eastern Standard Time by telephone, email, or fax. To contact Customer Support by phone, call (800) 647-4832. You will be directed to the appropriate team of Customer Support Specialists.
Page 22 (334) 283-7497. Please include on the fax cover sheet the best time of day for a Customer Support Specialist to contact you. To contact Customer Support by e-mail, send your letter to the following address: hhsupp@neptunetg.com. MRX920 User’s Manual...
Page 23: Specifications
Chapter 2 Specifications This chapter provides product specifications, including dimensions, weight, and environmental conditions for the MRX920. Environmental Conditions Table 2.1 Environmental Conditions Operating Temperature 32° to 122°F (0° to 50°C) Storage Temperature -40° to 185°F (-40° to 85°C) Operating Humidity 5% to 95% non-condensing relative humidity MRX920 User’s Manual...
Page 24: Dimensions And Weight Of The Mrx920
Specifications Dimensions and Weight of the MRX920 The MRX920 is light in weight and compact in size. Refer to Table 2.2 and Figure 2.1 for the dimensions and weight of this unit. Table 2.2 Dimensions and Weight of the MRX920 Dimensions Refer to Figure 2.1, measurement in inches...
Page 25: Hardware Requirements
USB 2.0, PS/2, RJ-11, RJ-45 (Ethernet LAN), VGA Durability Meets the recommended MIL-STD 810F Two important considerations: • The MRX920 does NOT supply power to the laptop. • However, for its own use, the MRX920 draws less than 1 amp of power. MRX920 User’s Manual...
Page 26 Specifications Notes MRX920 User’s Manual...
Page 27: Getting Started
MRX920/MX900 Overview The MRX920 is a portable, mobile data collection device. It is used in conjunction with internal software, a laptop computer, and the MX900 host software to conduct automatic meter reading. The data collected is then communicated to the utility’s billing system.
Page 28: Mrx920 Features
Getting Started MRX920 Features The MRX920 consists of a data collection receiver/processing unit and the user’s laptop computer for use in meter reading. See Figure 3.1. The unit features meter reading software designed for simplified route collection. RF connection USB connection...
Page 29: Wifi/Usb/Serial Support
WiFi Support The MX900 host software supports a TCP/IP connection. The MX900 host software bonds to one MRX920 through its Media Access Controller (MAC) address. Only one MRX920 at a time can be bonded to the MX900 host software/PC. USB Connection The MX900 host software supports a virtual serial port over USB.
Page 30: The Laptop
The laptop will need a car charger or power inverter in order to be charged in the vehicle while reading. Neptune is not responsible for issues with any laptops not provided by Neptune and does not warranty, support, or repair laptops not provided by Neptune.
Page 31: If The Cd Does Not Start Automatically
The InstallShield Wizard Welcome window appears. See Figure 3.2 on Page 3-4. Click Next to continue. Accepting the License Agreement The Neptune Software License Agreement appears in the installation dialog. Figure 3.3 Neptune Software License Agreement Read the license agreement that appears in the dialog.
Page 32: Selecting The Setup Type
The following window appears. Figure 3.4 Setup Type Window Do one of the following: • Select Complete installation to accept the default parameters. • Select Custom if you wish to change the installation directory. Press Next to continue. MRX920 User’s Manual...
Page 33: Preparing To Install
Click Next to continue. For Windows Vista and Windows 7 Users If you are a Windows Vista or Windows 7 user, a dialog similar to the following may appear. Figure 3.6 User Account Control Dialog Click Yes to continue. MRX920 User’s Manual...
Page 34: Completing The Installation
For Windows Vista only, complete these additional steps. From the Start menu select Computer. Browse the installation directory for the MX900 host software. Usually the installation directory is located in C:\Program Files\Neptune\MX900. Right-click the MX900 application and select Properties. The following dialog appears.
Page 35: Installing The Usb Driver
The following steps are for Windows 7 users only. To install the USB drive, complete the following steps. Be sure your MRX920 is powered from your automobile's cigarette lighter plug. Connect the MRX920 to your laptop using a USB cable.
Page 36: If Windows 7 Does Not Recognize Driver
If Windows 7 does not automatically prompt you for the device driver, complete the following steps. Select Start. Select Control Panel. Select View devices and printers. Scroll down to select Neptune MRX920. The following dialog appears. Figure 3.9 Selecting Neptune MRX920 Properties Right-click and select Properties. 3-10...
Page 37: Neptune Mrx920 Properties
Getting Started The following dialog appears. Figure 3.10 Neptune MRX920 Properties Select the Hardware tab. The following dialog appears. MRX920 User’s Manual 3-11...
Page 38: Neptune Mrx920 Properties General Tab
Getting Started Figure 3.11 Neptune MRX920 Properties General Tab Click The following dialog appears. 3-12 MRX920 User’s Manual...
Page 39: Updating The Driver
Getting Started Updating the Driver Complete the following steps. Figure 3.12 Update Driver Dialog Click The following dialog appears. Figure 3.13 Update Driver Software MRX920 User’s Manual 3-13...
Page 40 Select Browse my computer for driver software. Figure 3.14 Browse for Driver Click Browse to locate the mrxusbdriver folder on the installation The following dialog appears. Figure 3.15 Windows Security Dialog Select Install this driver software anyway. 3-14 MRX920 User’s Manual...
Page 41: Setting Up The Mrx920
Close all dialogs and go back to Devices and Printers. The driver installation is complete. Setting Up the MRX920 To set up the MRX920, please refer to Chapter 3 of this manual for the following instructions. • “Plugging in the Power Cable,” on page 3-22.
Page 42: Connection Settings Dialog
3.17. Figure 3.17 Connection Settings Dialog Select one of the following three methods of connection between your laptop and the MRX920. Once you choose the initial connection, the connection options that are not compatible with your unit appear gray. •...
Page 43: Initial Wifi Connection
Make sure you have an existing WiFi adapter. Make sure the MX900 host software is installed on the laptop. Turn on the MRX920. When you turn on MRX920, be sure that it is within 10 to15 feet of the laptop. Select the Route Selection tab. Click Select WiFi Connection.
Page 44: Mac Address
Getting Started Figure 3.18 MAC Address If you use Scan to select the correct MAC address from the dropdown selection list, click Select. Click Save. 10 Click to begin reading the route using the WiFi connection. 3-18 MRX920 User’s Manual...
Page 45: Initial Usb Connection
Click to begin reading the route using the USB connection. For both WiFi and USB connections, the connection to the MRX920 is complete when you click Read Route — not when the MX900 host software first starts. Verify Connection Setting To verify the connection method, click the System Check tab.
Page 46: Installing The Mrx920 In The Vehicle
Getting Started Installing the MRX920 in the Vehicle With the MRX920, you have flexibility as to where to place the unit, for example, under the seat, in the back seat, and so forth. The most optimum way of using the unit is to place the unit in the passenger seat and fasten the seat belt through the straps on the carrying case, Part No.
Page 47 The laptop must be installed securely in a vehicle mount. This protects the driver and equipment should the vehicle be required to come to an immediate stop. Figure 3.20 Optional Mobile Office The mobile office unit can keep your laptop and MRX920 secure while driving. Figure 3.21 Mobile Office in Use MRX920 User’s Manual...
Page 48: Plugging In The Power Cable
Getting Started Plugging in the Power Cable Complete the following steps to connect the vehicle power supply power cable to the MRX920, and plug it into the vehicle power supply receptacle. Start the vehicle. It is very important to first start the vehicle before connecting the cable.
Page 49: Installing The Antenna
Getting Started Insert the appropriate end of the vehicle power supply power cable into the connector on the MRX920, as illustrated in Figure 3.22. Vehicle power supply cable Figure 3.22 Vehicle Power Supply Power Cable Plug the other end of the power cable into the vehicle power supply receptacle as illustrated in Figure 3.23.
Page 50 Referring to Figure 3.1 on Page 3-2, connect the RF antenna to the MRX920 and hand-tighten the connector by turning it clockwise until it is secured. Place the magnetic base of the antenna in the center of the roof approximately one foot (30 cm) behind the leading edge of the roof.
Page 51: Inserting The Usb Flash Drive
Pressure on the antenna cable can cause damage. Inserting the USB Flash Drive Neptune recommends that you insert the USB flash drive into the laptop after you place the laptop in the vehicle. Complete the following steps to insert the USB flash drive containing the routes you plan to read.
Page 52: Starting The Software
If the route data file is not found, a message displays. See “If Route Data File is Not Found” on page A-25, for instructions. Continue to “Using the MRX920” on page 4-1 to begin using your MRX920. 3-26 MRX920 User’s Manual...
Page 53: Installing The Maps Component
When turned on, the unit only beeps when receiving an MIU signal in the selected route. Other readings are silently inserted into other routes. To protect the driver’s safety, use the beeper function on the MRX920 to monitor meter reading.
Page 54: Navigation
All MX900 functions are performed by using the cursor or using the tab key or the arrow keys to move the focus to the appropriate section. Figure 3.27 Navigating Within the Software For example, Figure 3.27 shows the Route Import window with a route highlighted. 3-28 MRX920 User’s Manual...
Page 55: Host Software
Host Software The MX900 host software application runs on the laptop computer that works in conjunction with the MRX920. The purpose of the software is to log meter readings from routes where R900s are installed. Messages from MIUs outside of the route are identified as such and are discarded.
Page 56  Data Logger Window allows you to connect to the E-Coder )R900i™ data ® logger register to extract up to 96 days of hourly consumption data allows you to select options available while using this screen 3-30 MRX920 User’s Manual...
Page 57: Reading Indicator
 Select the button to initiate route readings. If for any reason the MRX920 is not receiving new data for a period longer than five seconds, the Reading arrow stops pulsing. The Read Route button changes to the button once you begin reading meters.
Page 58: Message Area And Progress Bar
• A meter reading and loading indicator area with a graphic progress bar and pulsing Reading Indicator. • A message and information display area. • An active function icon or Reading Indicator. 3-32 MRX920 User’s Manual...
Page 59: Route Selection Window
Progress bars Message area Column headings Information area Figure 3.28 Route Selection Window You can sort your information by clicking one of the column headings. All the information then displays in the order of the selected column. MRX920 User’s Manual 3-33...
Page 60: Route Display Windows
The Missed Reads window also has a progress bar that shows the percentage of the route that has been successfully read. Message areas Graphic  progress bar Figure 3.29 Missed Reads and Captured Reads Windows 3-34 MRX920 User’s Manual...
Page 61: Viewing Miu Details
Use the following procedure to access more detailed information on a specific MIU. Select the specific MIU by touching the window with the stylus or by using the or the keys. Press the MIU Details button. MRX920 User’s Manual 3-35...
Page 62: Upgrading Mx900
Verify that all data has been accepted by the host system and can be processed by your billing system. Using the Windows Add/Remove Programs in Control Panel, remove the existing application software. Depending on the model, the application program may be either EZDrivePLUS  or MX900. 3-36 MRX920 User’s Manual...
Page 63 Insert the upgrade CD. The Install Wizard starts automatically. If the Install Wizard does not start automatically, use Windows Explorer to select and double click Setup.exe on the CD. Follow the Install Wizard instructions to complete the setup. MRX920 User’s Manual 3-37...
Page 64 Getting Started Notes: 3-38 MRX920 User’s Manual...
Page 65: Using The Mrx920
Using the MRX920 Using the MRX920 to collect readings begins with the host software building a route file that is transferred to the MRX920. There are a number of defined ways to load an import file. You can use a wired network, WiFi network, local file system, storage device (SD) card, USB flash drive, and the like.
Page 66: Import File
Audible Tone Settings An audible tone or beeper is available in the MRX920 to emit a beep tone for every account that is read and stored in the MX900 host software. This allows the driver to safely monitor the reading progress without having to look at the laptop screen.
Page 67: Setting Up The Connection
Using the MRX920 Enable tone  check box Figure 4.1 Enable Tone Check Box Field Click the Enable Tone check box to select it. A check in the box indicates the audio tone is enabled and on. An empty box indicates the audio tone is off.
Page 68: Selecting Routes
Using the MRX920 The Connection Settings Dialog appears as illustrated in Figure 4.2. Figure 4.2 Connection Settings Dialog Select one of the three following methods to import and export routes, and complete the applicable information. • Serial Connection, see “Setting Up the Connection” on page 3-15.
Page 69: Route Selection Window
Using the MRX920 Figure 4.3 Route Selection Window Highlight the route to be viewed. Select the Missed Reads tab to display the Missed Reads window. MRX920 User’s Manual...
Page 70: Missed Reads Window
Using the MRX920 Only accounts in the selected route that are unread or missed during the reading process are displayed on the Missed Reads window as shown in Figure 4.4. Filter function Figure 4.4 Missed Reads Window The Missed Reads window appears showing the accounts in the route, with the first address in the route on the first line.
Page 71: Miu Details Window
Using the MRX920 To get detailed information on an account, select that account and click The MIU Details window, shown in Figure 4.5, appears. Figure 4.5 MIU Details Window Go to the procedure “Starting the Meter Reading Process” on page 4-12 to begin reading the route.
Page 72: Detail Settings
Using the MRX920 Detail Settings When viewing route information in the software, you can view the details of a specific account. Account details consist of the following: • Parent Route • Account Number • Meter Number • Account Address •...
Page 73: Route Selection Window With Route Highlighted
Using the MRX920 Highlighted route Figure 4.6 Route Selection Window with Route Highlighted MRX920 User’s Manual...
Page 74: Captured Read Window With Account Highlighted
Using the MRX920 Go to either the Missed Reads or Captured Reads window, depending on whether or not the account has already been read. See Figure 4.7. Figure 4.7 Captured Read Window with Account Highlighted Highlight the specific account as illustrated in Figure 4.6 on page 4-9.
Page 75: Reading Meters
Using the MRX920 Reading Meters Because the MRX920 automatically reads meters, efficient use of the system depends on two factors: • Distance of the MRX920 from the MIU being read. • Vehicle’s driving speed. In a typical meter reading scenario, you drive your vehicle through the routes listed on the Route Selection window in any order.
Page 76: Collecting Readings
MRX920 and laptop computer. To read meters, the plug-in power cord on the MRX920 must be connected to the ve- hicle power supply receptacle. Make sure the red LED is lit on the power cable.
Page 77: Reading A Route
Using the MRX920 The Route Selection window automatically appears. Click the route you want to see on the Missed Reads and Captured Reads windows. Press the Read Route button. Missed reads window Figure 4.9 Reading a Route The Reading Indicator turns on and pulses to indicate that reading is in progress.
Page 78: Route With All Reads Completed
While the antenna is designed to stay in place at speeds of up to 70 mph,  Neptune recommends operating the MRX920 at speeds not to exceed the legal limits. For optimal performance, the MRX920 should not be operated at speeds greater than 30 mph.
Page 79: Navigation On The Route Display Window
This also gives you access to route details and individual account information. You can move between the routes whether or not the MRX920 is actively reading meters. Select the desired route.
Page 80: Route Selection Window
Using the MRX920 Figure 4.11 Route Selection Window Highlight the specific route you want to view. The top graphical progress bar displays the percentage of the route that is complete. Select the Missed Reads or Captured Reads window. See Figure 4.12 on page 4-17.
Page 81: Captured Reads Window Message Area
Using the MRX920 Message area Figure 4.12 Captured Reads Window Message Area You can narrow the list of missed reads or captured reads by using a filter. • On either the Missed Reads or Captured Reads window, type the text to use to filter your search in the Filter Text field.
Page 82: Identifying Missed Accounts
Missed Reads window. The meter reader then knows which addresses to reread. If for any reason the MRX920 is not able to read missed MIUs on the second attempt, the meter reader can select specific accounts by using the MIU Details dialog to display more information for the account.
Page 83 Using the MRX920 When viewing details for an account, only two of the three notes fields can display. There is always the reading code and either a trouble code or a skip code. Entering a Trouble Code To enter a trouble code, complete the following steps.
Page 84: Moving From One Account To The Next
Using the MRX920 Moving From One Account to the Next Before completing readings for the addresses in a route, you can move between accounts to select the account to display. Select the desired account. Press to move backward through the route or to move forward through the route.
Page 85: Miu Details Window
Using the MRX920 The MIU Details dialog (Figure 4.13) appears. Figure 4.13 MIU Details Window The collection method on the Account Detail window is unlicensed radio frequency (R900 MIUs). Usually route numbers are derived from the route numbers assigned at the time of previous meter reading routes, such as handheld meter reader routes.
Page 86: Reading Missed Accounts
Pausing and Restarting Meter Reading Complete the following steps to stop and then restart data collection using the MRX920. This is useful if you want to review the route reading status of a route or individual account or if you need to look up the starting address for a route to be read.
Page 87: Using The Data Logger
Once the data is captured by the MRX920, it is then unloaded into the MX900 host software so graphs and reports can be run to analyze the data. The data logger graph is a visual representation of water usage over a defined period of time.
Page 88: Special Considerations For The Data Logger
Special Considerations for the Data Logger Please consider the following when using the data logger. • Data logging is only available with MRX920 firmware version 7.04 or later. You can contact Customer Support to obtain an RMA to send your unit to be upgraded to this firmware version.
Page 89: Activating The Data Logger
Using the MRX920 Activating the Data Logger The light sensor is recessed under the small round hole near the center of the dial face on the data logging device. The hole is marked with a flashlight graphic. See Figure 4.15.
Page 90: Data Logger Progress Bar
Using the MRX920 A message appears at the bottom of the Data Logger screen informing you of the progress of the data logging. Figure 4.17 Data Logger Progress Bar If the data logging fails, the following message appears. Figure 4.18 MIU Header Not Heard Message When the data logging is complete, the Data Logger screen displays the number of packets received.
Page 91: Selecting Meter Combinations
Using the MRX920 Selecting Meter Combinations During the data logging process, you are asked to select a meter combination. See Figure 4.19. Figure 4.19 Select Meter Combinations Dialog On this screen, do one of the following: • From the drop-down selection list, click the meter combination you want.
Page 92: Viewing The Data Logger Information
Using the MRX920 Viewing the Data Logger Information The Data Logger Graph and Report display the information captured from an E-Coder)R900i data logger register. Once the data is captured by the data logging device, it is then unloaded into the MX900 host software so graphs and reports can be run to analyze the data.
Page 93: Sample Daily Data Logger Graph
Using the MRX920 Daily Graphs The following is a sample of the daily data logger information in graph format. Figure 4.21 Sample Daily Data Logger Graph Displaying Different Graph Information Complete the following steps to show different graph information. Do one of the following: •...
Page 94: Show Menu Graph Options
Using the MRX920 Figure 4.22 Show Menu Graph Options Select whatever available options you want to use. Table 4.1 Data Logging Menu Options Option Description Reset Refreshes the screen with the original data logging values Show report/graph Displays the data logging information in report or graph...
Page 95: Graph Buttons
Using the MRX920 Table 4.1 Data Logging Menu Options Option Description Line Displays the data logging information in a line graph format Daily Displays only daily data logging information in the graph or report format you select Hourly Displays only hourly data logging information in the graph...
Page 96 Using the MRX920 Theses arrows can help you navigate through the graph. – moves to first day – moves back seven days – moves back one day – moves forward one day – moves forward seven days – moves to last day...
Page 97: Data Logger Report
Using the MRX920 Hourly Graphs The following is a sample of the hourly data logger information in graph format. Figure 4.24 Sample Hourly Data Logger Graph Data Logger Report The Data Logger Report displays captured information in an alternative view, displaying actual interval captured readings and consumption values over a defined period of time.
Page 98: Sample Data Logger Report
Using the MRX920 Daily Report The following is a sample daily report for data logging information. Figure 4.25 Sample Data Logger Report Producing Different Report Information Complete the following steps to produce different report information. to display a list of available options. See ...
Page 99: Show Menu Report Options
Using the MRX920 Figure 4.26 Show Menu Report Options Select whatever available options you want to use. See Table 4.1 on Page 4-30 for a descriptions of these options. Use the available buttons at the bottom of the screen. See Figure 4.27.
Page 100: Using Map View (Optional Feature)
Using the MRX920 Hourly Report The following is a sample hourly report for data logging information. As with the daily reports, you can use the buttons at the bottom of the screen to view information for different dates. See “Producing Different Report Information”...
Page 101: Map View Window
Using the MRX920 In addition to these features, the Map View option offers Global Positioning System (GPS) should you have a compatible GPS receiver. All these features are only valid with the N_SIGHT R900 host software and if you are using the N_SIGHT R900 file format.
Page 102: Invalid Gps Coordinates
Using the MRX920 If the GPS coordinates are not correct, the following message appears. Figure 4.29 Invalid GPS Coordinates A caution message appears if one or more of the GPS coordinates is not correct. The mapping feature is still fully functional. The message indicates that some or all GPS coordinates are invalid.
Page 103: Gps Feature
Using the MRX920 To exit this view and return to reading meters, click the Route Selection tab. GPS Feature This feature assumes you have a mobile data collector with GPS capabilities. The GPS device must be configured within the software. A dialog appears for you to modify the settings for the GPS device.
Page 104: Using The Gps Modes
Using the MRX920 Complete the fields on this dialog to change the GPS settings. • Com Port — Set to the Com Port on the laptop that the GPS Device is installed in. • Baud Rate — GPS device manual should state the baud rate at which it operates.
Page 105: Gps Feature
Using the MRX920 Figure 4.31 illustrates the tracking feature with the GPS mode. GPS options Settings GPS mode box Track indicating the trail in which the vehicle has traveled Arrow indicating where the vehi- cle is located Figure 4.31 GPS Feature Keep in mind the following when using this feature.
Page 106: Creating An Export File
MX900 keeps archives of the last seven export files. They are located in My Documents\Neptune\MX900\export. They are named with a timestamp like the following example: 20121207091423.exp...
Page 107: Exiting The Software
Using the MRX920 When all routes have been read, use the following procedure to create an export file. MX900 allows you to select routes to exclude from the export by leaving the Export column on the Route Selection window unchecked.
Page 108: From The Route Selection Window
Using the MRX920 From the Route Selection Window Press the Exit Route Reading button. If you are still reading meters, this button is gray. Press Pause, then you can exit the program. The Route Export window displays. On the Route Export window, press the Exit Route Reading button again.
Page 109: Removing The Usb Flash Drive While The Laptop Is On
Using the MRX920 Removing the USB Flash Drive While the Laptop is On Complete the following steps to safely remove the USB flash drive from the laptop while it is operating. Improperly removing the USB flash drive while the laptop is ON can cause data corruption on the USB flash drive.
Page 110 Using the MRX920 Notes 4-46 MRX920 User’s Manual...
Page 111: Troubleshooting The Mrx920
MRX920 problems. It includes both a hard- ware section and a software section. It also includes recommendations on how to verify that the MRX920 is performing up to specification. Included are tables of possible symptoms, areas of focus, and actions that can be taken to try to resolve problems that could arise with either your MRX920 or MX900 host software.
Page 112 Problem Probable Cause Things to Check Be sure the USB cable is secure on Cable is unplugged. both the laptop end and the MRX920 end. Cable is damaged. Try any other USB cable. Check Connection Settings to ensure that you are connecting as you intended (WiFi vs USB).
Page 113: Troubleshooting Host Software Issues
Unable to locate route file. corner. Browse to the proper location unknown location. where the route file has been saved and select it. Refer to “Host Software Installation” on Cannot install the software. Page 3-4 in this user's manual. MRX920 User’s Manual...
Page 114 Connection Settings) and connected to the wrong MRX920 compare it to the MAC address on the MRX920's label. Look at front of MRX920. LEDs labeled My WiFi connection isn't working. WiFi and USB will flash slowly when Connected through the other method...
Page 115 Appendix A MRX920 Legacy Operations This appendix is only for users of the former MRX920 which included a laptop and carrying case. This appendix contains the following information. • “Dimensions and Weight of Legacy Operations” on page A-2 • “Laptop Specifications” on page A-4 •...
Page 116: Mrx920 Legacy Operations
Dimensions and Weight of Legacy Operations Legacy MRX920 Dimensions and Weight The following table and figure describe the dimensions and weight of the legacy MRX920. Table A.1 Dimensions and Weight of Legacy MRX920 Refer to Figure A.1, measurement in inches Dimensions and centimeters.
Page 117: Legacy Mtx950 Dimensions And Weight
Appendix A: MRX920 Legacy Operations Legacy MTX950 Dimensions and Weight The following table and figure describe the dimensions and weight of the legacy MTX950. Figure A.2 Table A.2 Dimensions and Weight of Legacy MTX950 Dimensions Refer to Figure A.2, measurement in inches.
Page 118: Laptop Specifications
Appendix A: MRX920 Legacy Operations Laptop Specifications Table A.3 PC Specifications Windows-Based System Type 1.83 GHz Intel Pentium ® 1GB DDR SDRAM 12 Function keys Fully waterproofed design Keyboard Built-in, solid state mouse Embedded numeric keypad 7 programmable function keys 12.1”...
Page 119: Connecting The Mrx920 Receiver To The Laptop
Neptune recommends that you insert the USB flash drive into the laptop after you place the unit in the vehicle. Placing the MRX920 in the Vehicle Complete the following steps to set up the MRX920 with your laptop in the vehicle passenger seat.
Page 120 Appendix A: MRX920 Legacy Operations Position the retention loops facing the back of the seat. Press the blue button on the safety pin and pull the pin out of the seat belt retention loop. See Figure A.3. Safety pin Blue button...
Page 121 Appendix A: MRX920 Legacy Operations Replace the safety pins in the seat belt retention loops, as shown in Figure A.5. Safety pin Figure A.5 Replacing the Safety Pin Adjust the seat belt so that the unit is secure in the passenger’s seat.
Page 122: Opening Carrying Case Cover
Appendix A: MRX920 Legacy Operations Opening Carrying Case Cover To set up the MRX920 in a vehicle, you must open the top cover by opening the latches on the cover. See Figure A.6. Complete the following steps to open the latches on the MRX920, shown in the following figure, and open the carrying case top.
Page 123 Appendix A: MRX920 Legacy Operations Figure A.7 Opening the Cover If you have not already done so, slide the unit against the back of the seat to further secure it. See Figure A.8. Figure A.8 Placing Unit Against Back of Seat If the unit interferes with your vision for the passenger window, rest the cover on top of the laptop display to ensure maximum visibility.
Page 124: Plugging In The Power Cable
Appendix A: MRX920 Legacy Operations Plugging in the Power Cable Complete the following steps to connect the vehicle power supply power cable to the MRX920 and plug it into the vehicle power supply receptacle. Start the vehicle. Insert the appropriate end of the vehicle power supply power cable into the connector on the MRX920, as illustrated in Figure A.9.
Page 125: Turning The Unit On
Appendix A: MRX920 Legacy Operations Turning the Unit On Complete the following steps to turn on the MRX920 laptop and start the MX900 host software. With the laptop computer facing you, open the display. Raise the display to a comfortable viewing position with the keyboard accessible to you.
Page 126: The Laptop
“Using the Keyboard” on page A-16. The Laptop The laptop computer for the MRX920, as shown in Figure A.12, is part of the overall data collector. It communicates with the receiver through a serial link using the software which decodes and records the collected readings by the receiver.
Page 127: Usb Port
Other readings are silently inserted into other routes. To ensure the driver’s safety, use the Beeper function on the MRX920 to monitor meter reading. The laptop computer retrieves meter readings from the receiver in real- time and stores them in nonvolatile memory.
Page 128: Adjusting System Settings
Appendix A: MRX920 Legacy Operations The MRX920 requires that you use only one USB port for the USB flash drive. Adjusting System Settings This section describes several settings you can make to the MRX920 to make it easier and more comfortable to use.
Page 129: Using The Mrx920
Appendix A: MRX920 Legacy Operations Using the MRX920 When the installation is complete, you are ready to begin using the MRX920 for meter reading. Please refer to Chapter 4 for instructions on operating the MRX920. Navigation All MRX920 functions are performed in one of two ways: •...
Page 130: Using The Keyboard
For example, Figure A.14 shows the Route Import screen with a route highlighted. Using the Keyboard The previous MRX920 included a laptop with a US 89-key international keyboard. There are twelve function keys, F1-F12, and an embedded numeric keypad. The mouse keys and cursor control directional keys are situated below the keyboard.
Page 131: Using The Touchpad
Appendix A: MRX920 Legacy Operations you to key many numbers or for use with the Calculator in the standard Windows Accessories. Be sure you press Num Lock and then press and hold FN with the numbers you want to use.
Page 132: Your Touchpad
The pad detects the change in pressure and moves the cursor in the corresponding direction. The touchpad on your MRX920 laptop is electrically sensitive to finger touch. It will not respond if touched by anything other than your fingers, such as a stylus or pencil.
Page 133: Touchpad Precautions
Do not rest heavy objects on the touchpad or the touchpad buttons. Using the Transmitter (MTX950 Only) The MTX950 transmitter emits the wake-up tone required for Itron electric ERT transmitters. This section applies to the MTX950 only. This feature is not available for the MRX920. MRX920 User’s Manual A-19...
Page 134: Initiating The Transmitter
Appendix A: MRX920 Legacy Operations If you have Itron electric ERT transmitters that require a wake-up tone, you will use the transmitter to emit that tone. To use the transmitter, you must manually initiate it when you begin reading a route. Access to the transmitter and its settings are on the Route Selection window, shown in Figure A.17.
Page 135 Appendix A: MRX920 Legacy Operations Access the Route Selection window. At the top of the window, there is a Transmitter Settings button, shown in Figure A.17 on page A-20. Click Transmitter Settings. The Specify Transmitter Data dialog box appears as illustrated in Figure A.18.
Page 136: Troubleshooting Legacy Units
Appendix A: MRX920 Legacy Operations Troubleshooting Legacy Units Use the following table to help identify possible solutions to problems that could occur. Table A.5 Troubleshooting Table Problem Probable Cause Things to Check Loose connection at vehicle power supply receptacle. Make sure you can hear the unit’s internal fans.
Page 137: Performing Diagnostics
Appendix A: MRX920 Legacy Operations Performing Diagnostics The MX900 host software performs diagnostics when you access the System Check screen. This allows you to check the status of the system components. Displaying the Software Self Diagnostics Follow this procedure to display the software System Check screen.
Page 138 Appendix A: MRX920 Legacy Operations Figure A.20 MX900 System Check Screen The MX900 host software System Check screen contains the fol- lowing fields for meter-reading components: • Meter Reader — name of the meter reader as obtained from USB flash drive files •...
Page 139: Importing Route Data
Appendix A: MRX920 Legacy Operations • Software Version — identification of the version number of the MX900 host software • Temperature — notifies the user whether or not the tempera- ture of the unit is okay for operation To exit the MX900 host software System Check screen, select another screen from the tabs.
Page 140: Selecting The Import File
Appendix A: MRX920 Legacy Operations Selecting the Import File To select and load the import file, do the following: On the Open file dialog, click G: (or the appropriate drive letter) to verify that the roadmaps.imp file is located on the USB flash drive.
Page 141 The function keys used by the software are on the top row of the laptop computer (PF1 - PF7) and in the two rows of F keys (F1 - F17). PF keys and F keys have an equivalent function in the MX900 host software. MRX920 User’s Manual...
Page 142 An abbreviation for personal computer, in the case of MRX920, this refers to the laptop. MRX920 User’s Manual...
Page 143 TCP/IP defines how electronic devices (like computers) should be connected to the Internet, and how data should be transmitted between them. upload The process of sending readings and route data from the MRX920 to the host computer via WiFi/USB/serial port connection. USB flash drive A small device that allows you to add memory, mass storage, and other capabilities to portable computers.
Page 144 Glossary Notes: MRX920 User’s Manual...
Page 145 A-14 connect power supply 3-22, A-10 adjustments, laptop settings A-14 connecting receiver to 3rd-party laptop antenna 3-23 to 3-24, A-22 connecting the MRX920/MTX950 antenna 3-23 to cable 3-23 to 3-24 3-24, A-10 installing 3-23 to 3-24 contrast, display A-14...
Page 146 3-20 flash drive 3-25 to 3-26 laptop, setup for 3rd-party laptop 3-15 inserting 3-26, A-13 legacy MRX920 dimensions remove 4-44 to 4-45 legacy MTX950 dimensions light sensor 4-25 loose connections 5-1, A-22 Global Positioning System, See GPS...
Page 147 3-34 3-20 MIU Details of MRX920 unit 3-20 button placing the MRX920/MTX950 unit in a vehicle 3-35, 4-20 screen plugging in the MRX920/MTX950 power cable 4-19, 4-20 3-23, MIU icons, inactive A-10 3-35 plug-in power cord, cigarette lighter...
Page 148 4-15 serial port, 3rd-party laptop third-party laptop set up tone, audible hardware touchpad A-17 unit track feature 4-40 set up MRX920 transmitter settings, changing 3-15 A-20 set up3rd-party laptop travel view 3-15 4-40 settings TroubleCode 4-19 adjust...
Page 150 TAKE CONTROL Fax: (905) 858-0428 Tel: (525) 55203 5294 / (525) 55203 5708 neptunetg.com Fax: (525) 55203 6503 UM MRX920 03.13 Part No. 12508-002 © Copyright 2005-2013, Neptune Technology Group Inc. Neptune is a registered trademark of Neptune Technology Group Inc...

Neptune MRX920 User Manual

1 Introduction

2 Specifications

3 Getting Started

4 Using the MRX920

5 Troubleshooting

MRX920 Legacy Operations

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Neptune MRX920

Summary of Contents for Neptune MRX920

Table of Contents