SATO CX400 Operator's Manual
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SATO CX400 Operator's Manual

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Summary of Contents for SATO CX400

  • Page 1 CX400 Desktop Printer Operator's Manual...

  • Page 2: Sato Group Of Companies

    All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The material in this document is provided for general information only and is subject to change without notice.

  • Page 3: Table Of Contents

    Using the Printer ........
  • Page 4 CX Software ......... . 23 Label Gallery Free .

  • Page 5: What You Get

    What You Get The SATO CX400 Printers come complete and ready to install and print labels. Your unit carton contains the following items: • CX400 Printer • 90 Watt Power Supply • Sample Label Roll • Thermal Transfer Ribbon • User’s Guide •...

  • Page 6: Controls, Indicators, And Connections

    Connects the power supply Serial Port Data input Parallel Port Data input Page 4 Applies power to printer. Pressing FEED while applying power, a test label will be printed. 2. Pressing FEED during printing will cause the printing to pause.
  • Page 7 Parallel Port PN 9001107 Rev. A ward to release print head. Lift to open. Push inward at hinge to remove. Power Input Serial Port CX400 User Guide Power Indicator Error Indicator FEED Button Power Switch Paper Roll Holder Fan-Fold Knockout...

  • Page 8: Printer Power Connection

    Do not use any power supply other than the one provided with the printer. Printer Interface Connection 1. Connect the interface cable to the parallel printer port on the com- puter. 2. Connect the other end to the parallel input port on the printer.
  • Page 9 Print Head Ribbon Sensor Paper Guide Platen Roller Print Head Release Label Exit Slot Labels PN 9001107 Rev. A CX400 User Guide Paper Holder Lock Media Roll Paper Holder Page 7...

  • Page 10: Loading Labels Or Tags

    7. Place media roll in the paper tray such that the media unwinds from the bottom of the roll toward the front of the printer. The label image surface must face up as it passes under the print head.

  • Page 11: Loading Ribbon

    Loading Ribbon The CX400 thermal transfer printer transfers ink from a ribbon to the label to produce an image. 1. Lift the top cover. 2. Press the two print head releases down to unlock the print head module and expose the ribbon supply spindles.
  • Page 12 13. Wait until the ERROR LED stops blinking and goes OFF; press the FEED button to feed a label or to resume printing. Take-Up Core Dull Side on Bottom Spindle Notches Left Take-Up Spindle Left Supply Spindle Rotate Left Take-Up Spindle to tighten ribbon.

  • Page 13: Selecting The Label Sensor Type

    (Please refer to the Programming Guide). The mode of opera- tion can be determined by running a Self Test Label. A CX400 unit is calibrated at the factory for use with SATO standard ribbon and media. Other ribbon/media combinations may or may not index properly with these settings.

  • Page 14: Using The Printer

    Printing a Self-Test Label Printing a self-test label checks the printer overall operability. To run a self-test, confirm that the printer is loaded and connected to AC power and no print jobs are in process. Then: 1. Turn off the power.

  • Page 15: Feeding Blank Labels

    1. Connect the host and printer serial or parallel ports together using a correctly wired interface cable (refer to the wiring information). 2. If you are using the serial port, confirm that the host and printer are using the same communication parameters.

  • Page 16: Printing Labels

    A printer command reference and basic programming procedure are provided on the CD-ROM packed with the printer. The file CX400 Manual.pdf on the disk is in Adobe Acrobat format, readable using the Adobe Acrobat Reader provided in the AcroRead directory on the CD-ROM or can be downloaded free of charge from http://www.adobe.com.

  • Page 17: What To Do If

    6. Resume normal operation. What To Do If … CX400 is very reliable, so printing problems are unlikely. If you do think you have a printer problem, proceed as follows: Confirm that the printer has the right media installed, and that it is loaded correctly.

  • Page 18: Common Problems And Their Solutions

    Technical Support Department. The information here assumes you are using label printing software. If you are programming the printer, please review the information in the CX400 Manual.pdf file located on the CD-ROM. Common Problems And Their Solutions POWER light is not lit Double-check the AC source and the power supply connections.

  • Page 19: Error Light Is Lit Or Blinking

    If using the serial port, confirm that you are using a null modem cable or adaptor. 3. If using the serial port, confirm that the host and printer are using the same parameters. The self-test label shows the current printer serial port parameters.

  • Page 20: Poor Print Quality

    Please contact your local dealer for technical support. Your dealer is knowledgeable about SATO printers, printing software, and your unique system. If you still need technical assistance on your CX400 after contacting your dealer, 90 days of free telephone support is pro- vided to all users who have return the filled in registration card.

  • Page 21: Printer Specifications

    0.08 in. (2mm) 1 in. (25.4mm) See-through sensor for die-cut gap or notched media; Reflective sensor for Eye-mark; Continuous Material 9-pin RS232 Serial & 36-pin Centronics 9600, 19200 & 38400 bps X-On/X-Off and RTS/CTS protocols CX400 User Guide Page 19...
  • Page 22 Others available. U;S; M; WB; WL; XU; XS; XM; XB; XL; OCR-A/B; Vector Font (50 ~ 999 dots) ; 90 ; 180 ; 270 SATO Hex/Binary; PCX; and BMP Formats ; 90 ; 180 ; 270 110/220 VAC±10%, 50/60 HZ 197mm (7.76”) x 257mm (10.2”) x 164mm (6.5”)

  • Page 23: Communication Ports

    Communication Ports CX400 printers are equipped with a standard Centronics parallel and an RS232 communication port, wired as shown below. Serial Input Cable (DB9S) PN 9001107 Rev. A Pin # Description RXD (data to printer) TXD (data from printer) DTR, always high...

  • Page 24: Parallel Input Cable

    Parallel Input Cable (Centronics 36 pin) Serial Port Parameters CX400 printers are configured as Data Terminal Equipment (DTE) equipment, and use Request-To-Send/Clear-To-Send (RTS/CTS) handshaking or X-On/X-Off flow control (control characters are DC2 and DC4). The serial port supports the following parameters:...

  • Page 25: Cx Software

    Label Gallery Free Label Gallery Free is a basic label design and printing software pack- age. It supports all SATO printers. Label Gallery Free requires a Pen- tium based computer with at least 32 MB of free RAM and 32-bit Windows OS (9x, ME, NT, 2000, XP) and 15 MB of available hard You can upgrade to more featured versions of Label Gallery.

  • Page 26: Windows Drivers

    Control Panel. The driver is located in the Drivers directory on the CD-ROM. After the driver is installed, you can send data to the CX400 just like any other printer on your system: simply specify the CX400 model in the Print dialog box of your Windows application..

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