TSC TTP-247 Service Manual
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TSC TTP-247 Service Manual

Thermal transfer / direct thermal bar code printer
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See also: Programming Manual , User Manual
TTP-247 / TTP-345
TTP-245 Plus / TTP-343 Plus
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
SERVICE
MANUAL

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Summary of Contents for TSC TTP-247

  • Page 1 TTP-247 / TTP-345 TTP-245 Plus / TTP-343 Plus THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL...

  • Page 2: Table Of Contents

    1.1.1. Front View ......................1 1.1.2. Rear View ......................2 1.2. Specification ....................3 1.2.1. Printer (TTP-245 Plus / TTP-343 Plus) .............. 3 1.2.2. Printer (TTP-247 / TTP-345) ................6 1.2.3. LED ........................10 1.2.4. Button ....................... 10 1.3. Supply Specification .................. 14 1.3.1.
  • Page 3 4.1 Ribbon and Gap/Black Mark Sensor Calibration ........52 4.2 Gap/Black Mark Calibration；Self-test；Dump mode ......53 4.3 Printer Initialization ..................56 4.4 Black Mark Sensor Calibration ..............57 4.5 Gap Sensor Calibration ................57 4.6 Skip AUTO.BAS ................... 57 5. GAP AND BLACK MARK SENSOR SELECTION ......59 6.

  • Page 4: Fundamental Of The System

    1. FUNDAMENTAL OF THE SYSTEM 1.1. Overview 1.1.1. Front View Label Roll Capacity View Window Ribbon Access Window LED Indicator Feed Button Top Cover Open Lever Fig. 1.1.1 Front View...

  • Page 5: Rear View

    1.1.2. Rear View 1. USB Interface 2. Centronics Interface 3. RS-232 Interface 4. Power Jack 5. Power Switch Rear Paper Guide Fig. 1.1.2 Rear View...

  • Page 6: Specification

    1.2. Specification 1.2.1. Printer (TTP-245 Plus / TTP-343 Plus) Printer model TTP-245 Plus TTP-343 Plus Item Resolution 203 DPI 300 DPI Printing method Thermal Transfer & Direct Thermal 2, 3, 4, 5 ips. Print speed 2, 3 ips 2, 3 ips for peel model Max.
  • Page 7  8 alpha-numeric bitmap fonts  Internal font One Monotype Imaging® CG Triumvirate Bold Condensed scalable font  Codepage 437 (English - US)  Codepage 850 (Latin 1)  Codepage 852 (Latin 2)  Codepage 860 (Portuguese)  Codepage 863 (French Canadian) ...
  • Page 8  Ribbon spindle x2  Ribbon rewind spindle paper core  TPH: 1 million inches or 12 months, which comes Reliability first since delivery from TSC (service part)  Platen: 50 km (service part)  Factory option Real time clock...

  • Page 9: Printer (Ttp-247 / Ttp-345)

     External roll mount, media OD. 214 mm (8.4”) with 3” core label spindle  Contact CCD contact scanner  Long range linear image bar code scanner 1.2.2. Printer (TTP-247 / TTP-345) Printer model TTP-247 TTP-345 Item Resolution 203 DPI...
  • Page 10 Processor 32-bit RISC high performance processor  4MB Flash memory  Memory 8MB SDRAM  SD card reader for memory expansion  RS-232 (max. 115200 bps)  Interface Centronics  USB 2.0 (Full speed mode) External universal switching power supply ...
  • Page 11  Codepage 437 (English - US)  Codepage 850 (Latin 1)  Codepage 852 (Latin 2)  Codepage 860 (Portuguese)  Codepage 863 (French Canadian)  Codepage 865 (Nordic)  Codepage 857 (Turkish)  Codepage 950 (Traditional Chinese)  Codepage 936 (Simplified Chinese) ...
  • Page 12  Ribbon rewind spindle paper core  TPH: 1 million inches or 12 months, which comes Reliability first since delivery from TSC (service part)  Platen: 50 km (service part)  Real time clock Factory option  Main board integrated with internal Ethernet...

  • Page 13: Led

     Peel off module assembly.  Guillotine cutter Full cut: Dealer option Paper thickness: 0.06~ 0.19mm, 500,000 cuts Partial cut: Paper thickness: 0.06~0.12mm, 500,000 cuts Paper thickness: 0.19mm 200,000 cuts  KP-200 Plus  KU-007 Plus User option  HCS-200 long range linear image bar code scanner ...
  • Page 14 Ribbon Sensor and 1. Turn off the power switch. Gap/Black Mark 2. Hold on the button then turn on the power switch. Sensor Calibration 3 Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks). ...
  • Page 15 Printer Initialization 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green after 5 amber blinks. (Any green will do during the 5 blinks).  The LED color will be changed as following: Amber ...
  • Page 16 Skip AUTO.BAS 1. Turn off printer power. 2. Press the FEED button and then turn on power. 3. Release the FEED button when LED becomes solid green.  The LED color will be changed as following: Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks) ...

  • Page 17: Supply Specification

    1.3. Supply Specification 1.3.1. Paper Item Specification Type Label (Continuous , Die-cut , Fan-fold). Wound Type Outside wound. Width 20~112mm (0.78" ~ 4.4") Length 10mm ~ 1000mm (0.4” ~ 39”). ( for peel and cutter ) 25.4mm ~ 1000mm (1” ~ 39”). Thickness 0.06mm ~ 0.19mm.

  • Page 18: Electronics

    2. ELECTRONICS 2.1 Summary of Board Connectors Main board Connector Description Remark Centronics port connector USB connector RS-232C connector Micro processor RFID module connector JP36...
  • Page 19 Head open sensor connector JP16 Description Voltage Head open sensor switch 0V: Head close receiver 3.3V:Head open Gap/Black mark sensor connector JP39, JP41 JP39 Description Voltage Reserved Gap sensor 0~3.3V receiver AD Power 3.3V Gap sensor 2.5~3.0V emitter Gap sensor 3.0~3.3V power JP41...
  • Page 20 Ribbon encoder sensor connector JP37 JP37 Description Voltage Power Ribbon encoder High: 5V (reflecting) sensor receiver Low: 0V (non-reflecting) Work: <23V DC motor No work: 23.4V~24V DC motor 23.4V~24V Cutter connector JP38 Peel-off sensor connector JP19 Description Voltage Peel sensor receiver 0~3.3V Emitter on: 1.0~1.2V Peel sensor emitter...
  • Page 21 Main board Bottom Connector Description Remark Cutter driver IC connector SD card slot RTC battery (Factory option)

  • Page 22: Pin Configuration

    2.2 Pin Configuration RS-232C CONFIGURATION +5 V CONFIGURATION Centronics SPP Mode Nibble In/Out Function A low on this line indicates that there are valid data at the host. When this pin is de-asserted, Strobe the +ve clock edge should be used to shift the data into the device.
  • Page 23 Paper Out / When low, device acknowledges reverse request. Select Extensibility flag Ground No Defined 16-17 Ground Ground No Defined 19-30 Ground Ground No Defined A low set by the device indicates that the Error / Fault reverse data is available 33-35 Ground Ground...

  • Page 24: Replace Important Parts

    3. REPLACE IMPORTANT PARTS Please turn off the power switch and unplug the power adapter before replacing parts. 3.1. Replacing Top Cover 1. Open the printer top cover by pushing the top cover open levers to the paper outlet direction. The top cover support will hold the printer top cover. Top cover support Top cover open lever...
  • Page 25 3. Remove the 6 screws in the top inner cover. Screws Screws 4. Disconnect the harness from the Feed button PCB. Replace the top cover. 5. Reassemble parts in reverse procedures.

  • Page 26: Replacing Top Inner Cover

    3.2. Replacing Top Inner Cover Refer 3.1 to remove the top cover. Remove the 6 screws of lower inner cover. Turn the printer upside down, and remove the 2 screws of hinge holder, 1 screw of memory card cover. Screws Screws Screw of memory card cover...
  • Page 27 Replace the top inner cover. Reassemble in reverse procedures.

  • Page 28: Replacing Lower Cover

    3.3. Replacing Lower Cover Refer to 3.1 to open the top cover. Remove the 6 screws of lower inner cover. Turn the printer upside down, and remove the 2 screws of hinge holder, 1 screw of memory card cover. Screws Screws Screw of memory card cover...

  • Page 29: Replacing Main Board

    Disconnect all the harnesses from Main Board. Lift up the lower inner cover. Replace lower cover. Reassemble in reverse procedures. 3.4. Replacing Main Board 1. Please refer to 3.3 for disassembling the LOWER COVER and LOWER inner cover. 2. Disconnect all harnesses. 3.

  • Page 30: Replacing Platen Assembly

    3.5. Replacing Platen Assembly 1. Squeeze two sides of platen assembly and take it out. Squeeze Here Squeeze Here Platen 2. Replace a platen. 3. Reassemble it in reverse procedures.

  • Page 31: Motor

    3.6. Replacing the Stepping Motor Bracket / Metal Assembly and Stepping Motor 1. Please refer to 3.1 for disassembling the lower cover and lower inner cover. 2. Disconnect all hardness. 3. Turn the lower inner cover upside down. 4. Remove 2 screws that fixed the stepping motor on the bracket 5.
  • Page 32 Screws Screws 7. Remove the stepping motor bracket / metal ass’y. 8. Reassemble parts in reverse procedures.

  • Page 33: Replacing Label Guide & Gap Sensor Assembly

    3.7. Replacing Label Guide & Gap Sensor Assembly 1. Please refer to 3.1 for disassembling the lower cover and lower inner cover. 2. Disconnect all the hardness. 3. Turn the lower inner cover upside down. 4. Screws off 4 screws and remove the plastic laminate. nate Plastic Lami Screws...
  • Page 34 Lower inner cover Label Guide 9. Reassemble parts in reverse procedures.

  • Page 35: Replacing Black Mark Sensor Assembly

    3.8. Replacing Black Mark Sensor Assembly 1. Please refer to 3.1 for disassembling the lower cover and lower inner cover. 2. Disconnect all hardness. 3. Upside down the lower inner cover. Remove 4 screws and remove the plastic laminate. 4. Remove 1 screw from the black mark sensor. Screw Black Mark Sensor...

  • Page 36: Replacing Print Head Assembly

    3.9. Replacing Print Head Assembly 1. Press right concave of the print head bracket and use a flat screwdriver to stick left side of the printer head bracket then pick up the print head assembly. 2. Disconnect print head harnesses. 3.

  • Page 37: Replacing Head Open Micro Switch

    3.10. Replacing Head Open Micro Switch Please refer to 3.1 for disassembling the top cover and top inner cover. Disconnect ribbon mechanism by removing 4 screws at top inner cover. Screws Screws Top inner cover Mechanism Remove 2 screws and remove the head open micro switch.
  • Page 38 Screws Head Open Micro Switch Reassemble parts in reverse procedures.

  • Page 39: Replacing Ribbon Motor And Ribbon Sensor

    3.11. Replacing Ribbon Motor and Ribbon Sensor 1. Please refer to 3.1 for disassembling the top cover and top inner cover. 2. Disconnect ribbon mechanism by removing 4 screws from the top inner cover. 3. Remove 2 screws on the ribbon motor PCB. 4.
  • Page 40 Top inner cover Ribbon Sensor Screws...

  • Page 41: Replacing Feed Button And Feed Button Pcb

    3.12. Replacing Feed Button and Feed Button PCB Please refer to 3.1 for disassembling the top cover and top inner cover. Turn the top cover upside down. Screw off 2 screws on feed button PCB and remove feed button PCB. Use a flat head driver to poke up the feed button.

  • Page 42: Install Sd Memory Card

    3.13. Install SD Memory Card Turn the printer upside down. Remove the screw that fixes the memory card cover. Screw Memory Card Cover Plug in a SD card on main board. SD Card Revert the memory card cover. Reassemble parts in reverse procedures. * Recommended SD card specification.
  • Page 43 V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB Transcend, Panasonic V1.0, V1.1 miniSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 miniSD 4 GB Transcend...

  • Page 44: Install Peel Off Module (Option)

    3.14. Install Peel off Module (Option) Open the top cover. Remove two screws for hinge support and one screw for memory card cover in lower cover. Remove 6 screws on the lower inner cover. Hold the lower cover and lift up the top cover open levers to separate the lower inner cover and the lower cover.
  • Page 45 Connect the harness of peel-off module at JP19 on the main board. Put down the lower inner cover onto lower cover. Push peel off module to lock to the lower inner cover. 10. Reassemble parts in reverse procedures.

  • Page 46: Loading The Label In Peel-Off Mode

    3.15. Loading the Label in Peel-off Mode Note: Both thermal paper and plain paper apply for peel-off function but neither PVC nor vynle work at peel-off function. 1. Insert a 1” label spindle into a paper roll. 2. Open the printer top cover by pushing forward the top cover open levers. The top cover support will hold the printer top cover.
  • Page 47 5. Feed the paper, printing side facing up, through the paper guide and pass over the platen. 6. Lead the paper through the backing paper opening, beneath the roller, and tear off one piece of the label. 7. Adjust the paper guide by removing left or right to fit the paper width. Top Cover Top Cover Support Roller...

  • Page 48: Install Cutter Module (Option)

    3.16. Install Cutter Module (Option) Upside down the printer to remove two screws of hinge holder in the lower cover. Screw of hinge holder Screw of hinge holder Remove the screw that fixes the memory card cover. Memory card cover Plug in the Cutter Driver IC at U30 socket on the main board.
  • Page 49 Open the printer top cover by pushing the top cover open levers to the paper outlet direction. The top cover support will hold the printer top cover. Top cover support Open the top cover to the ultimate open angle. Push the top cover support to the communication port direction to disconnect the lower inner cover and top cover support.
  • Page 50 Remove the 6 screws in lower inner cover. Screws Screws Lift up the lower inner cover from the Lower Cover. Install the 4 pin connector of the cutter onto JP38 on the main board. Pull the wire of the 4-pin connector through the slot of lower inner cover front side. Then, put back the lower inner cover.
  • Page 51 Slot Cutter wire 10. Gently push cutter module into the two slots of lower inner cover front side, then push cutter to lock into the lower inner cover. Lower inner 11. Assemble the memory card cover. cover 12. Reassemble parts in reverse procedures.

  • Page 52: Loading Label In Cutter Mode

    3.17. Loading Label in Cutter Mode 1. Insert a 1” label spindle into a paper roll. 2. Open the printer top. 3. Install a paper roll on the paper roll mount. 4. Feed the paper, printing side face up, through the paper guide and pass over the platen.

  • Page 53: Internal Ethernet Interface Installation (Option)

    3.18. Internal Ethernet Interface Installation (Option) 1. Break through the plastic partial tab at the rear side of lower cover to get the RJ45 interface opening. RJ45 interface opening Remove the screw 2. Remove the screw from the main board. Fasten the copper pillar. Copper pillar 3.
  • Page 54 Screws Ground wire RJ45 connect daughter board RJ45 / 8 PIN connector interface cable interface cable 4. Plug the 8 pin RJ45 cable to the main board JP43 connector. Note: This internal Ethernet interface only supports with the main board that has print server function on board.

  • Page 55: Power On Utilities

    4. Power on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button and by turning on the printer power simultaneously. The utilities are listed as below: Ribbon sensor calibration；Gap/black mark sensor calibration Gap/black mark sensor calibration；Self-test and dump mode Printer initialization Black mark sensor calibration...

  • Page 56: Gap/Black Mark Calibration；Self-Test；Dump Mode

    4.2 Gap/Black Mark Calibration；Self-test；Dump mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) and then enter the dump mode. To calibrate gap or black mark sensor, depends on the sensor setting in the last print job. Please follow the steps below to calibrate the sensor.
  • Page 57 Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout Print head check pattern Model name and F/W version Printed mileage (meter) Firmware checksum...
  • Page 58 Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 59: Printer Initialization

    4.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2.

  • Page 60: Black Mark Sensor Calibration

    4.4 Black Mark Sensor Calibration Set black mark sensor as media sensor and calibrate the black mark sensor. Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3.
  • Page 61  The LED color will be changed as following: Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)  red/amber (5 blinks)  solid green Printer will be interrupted to run the AUTO.BAS program.

  • Page 62: Gap And Black Mark Sensor Selection

    5. GAP AND BLACK MARK SENSOR SELECTION Gap Sensor selection Default setting. No extra action necessary.  If you want to change sensor type from black mark sensor to gap sensor,  please do printer initialization (refer to Initialization section). Black Mark Sensor Start Label View XLT+ or Nice Label LE software.

  • Page 63: Diagnostic Tool

    7. DIAGNOSTIC TOOL The Diagnostic Utility is a toolbox that allows users to explore the printer’s settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

  • Page 64: Printer Function (Calibrate Sensor, Ethernet Setup, Rtc Setup

    7.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Calibrate Sensor...

  • Page 65: Troubleshooting

    8. TROUBLESHOOTING This section lists the common problems that you may encounter when operating the printer. 2. LED does not light on  Turn the power switch on.  Measure if there is 24V DC from the power supply output plug. Change the power adaptor if 24V DC is not been measured.
  • Page 66 Calibrate the sensor by clicking the “Calibrate Sensor” button and select  the sensor type for sensor calibration. Ribbon runs out (out of ribbon):  Load a roll of ribbon and follow the instructions as following and then press the feed button to resume printing. 1.
  • Page 67 blinking – Label runs out to load a roll of label and then press the FEED button to resume printing. B. Is there any label stuck on the label sensor? Is there any pre-printed logo on the label? Please refer to 4.3 Printer Initialization to reset the system. If the pre-printed logo or text influences the auto gap calibration function, please calibrate the gap sensor with proper sensitivity setting by try and error method.
  • Page 68 application software.  The printer serial port setting is not correspondent to the PC’s setting Please do the configuration by the following commands. C:\>COPY CON LPT1 <Enter> <Enter> SET COM1 96,N,8,1 <Ctrl>Z<Enter> C:\> 9. Poor print quality  The dust or glue from label may stick onto the print head. Wipe the thermal print head by the soft cloth soaked with Ethanol.

  • Page 69: Maintenance

    9. MAINTENANCE This session presents the clean tools and methods to maintain your printer. Please use one of following material to clean the printer.  Cotton swab (Head cleaner pen)  Lint-free cloth  Vacuum / Blower brush  100% ethanol The cleaning process is described as following Printer Part...
  • Page 70 Interior Brush or vacuum As needed Note:  Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.  Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.

  • Page 71: Update History

    Camille 2009/3/16 Modify section 3.13 (Recommended SD card Camille specification) 2009/10/6 Revise section 2.1 Camille 2010/7/1 *Add TTP-247/TTP-345 printer Camille *Add the section 1.2.2 *Update the section 7 2011/1/17 Modify section 2.1 and 3.4 Camille 2011/1/25 Modify TSC address Camille 2011/4/8 Modify section 2.2...
  • Page 72 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

This manual is also suitable for:

Ttp-345Ttp-245 plusTtp-343 plus

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