Troubleshooting - VTech Explore & Write Activity Desk Parents' Manual

TROUBLESHOOTING

Problem
The main unit does not
turn ON.
The activity card
inserted is not
recognized.
The main unit is ON but
the Activity Page Area
does not respond.
The main unit gives an
incorrect response.
If the Explore & Write Activity Desk™ does not respond to an inserted cartridge,
carefully try the following:
- Remove all batteries.
- Use a cotton swab dipped in rubbing alcohol or an alcohol-based window
cleaner to gently clean the contact area of the Cartridge Slot.
- If necessary, dry the now clean contact areas with a soft, lint-free cloth.
- Make sure that all parts are completely dry before restoring electricity.
Possible Solution(s)
Reload the batteries to reset the Explore &
Write Activity Desk™. Please refer to the Battery
Installation section for instructions.
Batteries may be exhausted. Please replace with
a new set of batteries.
Make sure that only one activity card is inserted
into the slot.
Make sure the activity card is the only object
in the slot, and that it is fully inserted. It should
be firmly placed in the recessed Activity Page
Area.
If the activity card belongs to an expansion
pack, make sure the expansion pack cartridge is
inserted.
Make sure the LED Display is not ejected. The
Activity Page Area only works when the LED
Display is securely attached to the main body.
Make sure you are touching the Activity Page
Area with your finger and are not using the
Stylus or other objects.
Reload the batteries to reset the Explore &
Write Activity Desk™.
Batteries may be exhausted. Please replace with
a new set of batteries.
Humidity may cause interference with the
Explore & Write Activity Desk™. Please be sure
the desk is in a dry area.
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