Samsung Office Serv 500 General Description Manual page 87

Chapter 4
4-48
Business Features Package
C**************************** INDIVIDUAL TRUNKS **************************
1TRUNK
701
702
703
704
705
706
707
708
709
710
1. TRUNK
A listing of each trunk in the system.
2. TRUNK NAME
The names of each trunk as set in MMC programming.
3. ATTA
Average Time To Answer for trunks (in seconds): calculated from the time that ringing voltage is
detected at the trunk interface until the trunk is answered by a station or device in the system. The
ATTA is the sum of all answered times divided by the answered call count.
4. ANSD
This is the number of times this specific trunk was answered by any station or device whether it is a
new call or a recall.
5. NOT–ANSD
This is the number of times this specific trunk rang the system but was not answered. These are
the same calls that would be flagged as abandoned in SMDR.
6. OUTGOING
This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is
defined by the SMDR START TIME in MMC programming.
7. BUSY
This is the number of times this trunk was busy when accessed by a key or dial code.
2TRUNK-NAME 3ATTA
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
4ANSD 5NOT-ANSD 6OUTGOING
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
7BUSY
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000