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Troubleshooting
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Summary of Contents for Livongo BG300
- Page 1 Livongo Blood Glucose Monitoring System Owner’s Manual...
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Page 2: Table Of Contents
TAB L E O F CO NT ENT S Chapter 1 – Your Livongo Blood Glucose Monitoring System Indications for Use The Livongo Blood Glucose Monitoring System The Livongo Blood Glucose Meter Livongo Test Strips Livongo Control Solution Livongo Lancing Device and Lancets... - Page 3 Software Update Livongo Meter Tutorial Chapter 8 – Your Personal Web Portal Signing In Home Feed Support Account Settings Help Chapter 9 – Checking Your Livongo Meter Using Control Solution Checking Your Livongo Meter With Control Solution Control Solution Troubleshooting...
- Page 4 Chapter 10 – Troubleshooting Basic Troubleshooting Error Messages Chapter 11 – Maintenance Cleaning and Disinfecting Your Livongo Meter Battery Storing Your Livongo Meter and Strips Chapter 12 – Specifications and Limitations Specifications Operating Ranges Electrical and Power Ratings Environmental Chapter 13 – Warranty and Compliance...
- Page 5 Definition of Symbols Biological risks Control Consult instructions for use Temperature limitation 86 F 41 F In vitro diagnostic medical Use by date device Caution, consult Relative humidity accompanying documents Catalog number Atmospheric pressure 75 kPa limitation Keep away from sunlight Keep away from rain...
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Page 6: Chapter 1 - Your Livongo Blood Glucose Monitoring System
The Livongo BGMS is for in vitro diagnostic use only and should not be used for the diagnosis of /or screening for diabetes mellitus or neonatal use. The Livongo BGMS is intended to be used by a single person and should not be shared. -
Page 7: The Livongo Blood Glucose Monitoring System
The Livongo Blood Glucose Monitoring System The Livongo Health ®, Inc. Livongo BGMS, is an OTC system designed for the self- monitoring of blood glucose by persons with diabetes in home settings to aid in diabetes management. -
Page 8: The Livongo Blood Glucose Meter
The Livongo Blood Glucose Meter Your Livongo Meter is easy to use. It has a color touch screen that lets you easily select features like checking your blood glucose, viewing your Logbook, sharing your results, and viewing Healthy Living tips. -
Page 9: Livongo Test Strips
Livongo Test Strips The Livongo Test Strips measure glucose in whole blood. The Livongo Strips are designed for use with the Livongo Meter only. Each strip is to only be used once, and then discarded. Livongo Test Strips are packaged as a 50 count of strips in sealed vials. - Page 10 N O T E S: • The Livongo Meter must only be used outside the body (in vitro diagnostic use). • It should only be used with Livongo Blood Glucose Test Strips and Livongo Control Solutions. • It should only be used for testing glucose with fresh capillary whole blood samples.
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Page 11: Limitations
• The test strips should not be used to diagnose or screen for diabetes, DKA, or to test neonates. • Each test strip is for a single check only. Do not reuse the strips. Use a new Livongo Test Strip each time you check. •... -
Page 12: Your Doctor
Your Doctor Please use your Livongo Meter with care. If you experience symptoms that are not consistent with your blood glucose test results, and you have followed all the instructions in this Owner’s Manual, consult your doctor or healthcare professional immediately. It is always better to be safe. -
Page 13: Using This Owner's Manual
Using This Owner’s Manual We have included some additional information in this Owner’s Manual, including: N O T E S – helpful information for day-to-day use. C AU T IO N S – important tips to protect your glucose meter. WA RN I N G S –... -
Page 14: Chapter 2 - Components
• Control solution (2 bottles - Level 1 and Level 2) • Carrying case Your new Livongo Meter comes with a “User Guide” that shows you the features of the Livongo Meter. Please review the User Guide before starting. The Livongo Meter will be partly charged and ready to go when you take it out of the box. -
Page 15: Blood Glucose Test Strips
Test area to hold the blood Blood Glucose Test Strips The Livongo Blood Glucose Test Strips are designed for use with your Livongo Blood Glucose Monitoring System only. Use each test strip only once, and then discard it. It is important to note that you should not reapply blood to the test strip. - Page 16 • Store the test strips in their original packaging only. • After removing a test strip from the vial, immediately replace the cap and close the vial tightly. • Do not use test strips beyond the expiration date printed on the vial as this may cause inaccurate results.
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Page 17: Lancing Device
Release Button Device Cover The picture above shows your lancing device. This is the part of the Livongo Blood Glucose Monitoring System that takes the blood sample. To use it, you should: Unscrew the lancing device cover from the body of the lancing device. Insert a sterile lancet into the lancet holder and push it until the lancet comes to a complete stop in the lancing device. - Page 18 Pull the cocking barrel back to set the lancing device. You may hear a click. The device is now loaded and ready for obtaining a drop of blood. Prior to checking, wipe your hand with an alcohol swab or wash your hands with soap.
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Page 19: Control Solution
Level 1 and Level 2 solutions. They contain a known concentration of glucose. They are used to confirm that your Livongo Blood Glucose Monitoring system and test strips are working together properly. They also confirm that you are performing the test correctly. -
Page 20: Chapter 3 - Getting Started
CHAPTER 3 Getting Started Turning On and Setting Up Your Livongo Meter You need to do very little to set up and use your meter. Check to make sure that your battery is not low before using your meter for the first time. - Page 21 Home screen. If you are traveling, the 10:22 AM SAT, FEB 7 Livongo Meter will set your meter’s time to the time zone that you are in. This is to make sure that your readings are sent with right time stamp.
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Page 22: Sleeping And Turning Off Your Livongo Meter
Sleeping and Turning Off Your Livongo Meter To save battery, the screen on your Livongo Meter will dim after 30 seconds of non-use and the device will turn off after 2 minutes of non-use. You can go to the home menu by pressing the On/Off button once. -
Page 23: Your Livongo Meter
Your Livongo Meter On/Off button Color display touch screen Test strip port USB charging port Battery charge indicator Wireless signal indicator... -
Page 24: The Display Screen
The Display Screen Signal strength Current date and time Battery level and charging state Logbook for information on your performance Information Bar Settings for making sure your device works perfectly Support to share your information, and to contact a Coach or Member Support... -
Page 26: Chapter 4 - Checking Your Blood Glucose
It is important to clean the testing site. Your First Blood Glucose Check The first time you use your Livongo Meter, you will go through a first-time tutorial that shows you how to do a blood glucose check. Power on your Livongo Meter by pressing the On/Off button on the right side of the... - Page 27 Place your meter on a flat surface, then insert a test strip. The screen will display “Let’s do your first check.” Tap on “Next” to continue.
- Page 28 NOTE: You can exit the tutorial by tapping on the (×) icon and selecting “Yes, skip for now” on the following screen. The next screen will display “Get your lancing device ready.” Prepare your lancing device with a new lancet and replace the lancing device cover. You can set the depth of the lancet (1 = shallowest puncture, 5 = deepest puncture) by twisting the lancing device until you reach the desired depth.
- Page 29 When prompted, use the lancing device to puncture your finger. Point your hand down, with your fingers pointing toward the ground. With your other hand, use your thumb and forefinger to gently massage your pricked finger, starting at the base of the finger and moving toward the fingertip, until a drop of blood is formed.
- Page 30 You will then be introduced to mealtime tags. Once you’ve read about mealtime tags, tap “OK.” The next screen shows your current blood glucose value and 8 different mealtime tags. Select the mealtime tag that best describes your current situation. You will then be introduced to feeling tags.
- Page 31 Your information is then securely uploaded to your Livongo account so you can access your readings from anywhere. After your check is complete, tap “Done. Congratulations! You have just completed your first blood glucose check using your Livongo Meter.
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Page 32: How To Check Your Blood Glucose
How to Check Your Blood Glucose Power on your Livongo Meter by pressing the On/Off button on the right side of the meter. To save power, the meter will go to sleep when it’s not being used. If your meter is in sleep mode, you can “wake it up” by inserting a test strip. - Page 33 When prompted, use the lancing device to puncture your finger. (See lancing device instructions for use.) WARNING: Your lancing device is for personal use only. DO NOT share it with others. Sharing the lancing device or lancets can transmit serious infections. To avoid accidents, do not store used lancets in the device after checking and do not load the lancing device with a new sterile lancet unless ready to use.
- Page 34 Point your hand down, with your fingers pointing toward the ground. With your other hand, use your thumb and forefinger to gently massage your pricked finger, starting at the base of the finger and moving toward the fingertip, until a drop of blood is formed.
- Page 35 While the meter is calculating your glucose level, a personalized health tip will appear on the screen. NOTE: These tips are not intended to provide advice on treatment decisions. 10:22 AM SAT, FEB 7 Checking Glucose Did you know that gardening activities for 30 minutes burns 100 calories?
- Page 36 Select a mealtime tag, then a feeling tag as described in the sections that follow.
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Page 37: Mealtime Tags
Mealtime Tags Right after your blood glucose result is displayed, you will be asked to select a tag that corresponds to a meal and whether you are checking your blood glucose before or after The tags available to choose from include Before Breakfast, After Breakfast, Before Lunch, After Lunch, Before Dinner, and After Dinner. - Page 38 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Carbs (grams): Carbs (grams): Backspace Backspace Save Cancel Save Cancel...
- Page 39 10:22 AM SAT, FEB 7 10:22 AM Long Acting (unit Add Insulin BACK Short Acting Long Acting Both Long & Short Acting Premix Save 10:22 AM SAT, FEB 7 Long Acting (units): Backspace Save Cancel...
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Page 40: Feeling Tags
This information is automatically recorded in your meter Logbook and transmitted to your Livongo account. (Go to my.livongo.com to add other notes to any of your blood glucose readings.) Choose from the following feeling tags on your meter:... - Page 41 * I feel fine: if all is great * I don’t feel well: if you are having a sick day * Light-headed: a common symptom associated with a low blood glucose * Stressed out: if you are feeling under pressure * After exercise: if your reading follows physical activity * Ate more: if you ate more than your usual meal * Took more meds: if you took a higher dose than usual of your medications...
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Page 42: Changing Your Selections
1. When you have tagged your blood glucose value and added mealtime tags, insulin or carbs, and feeling tags, submit this information to your Livongo account by tapping the “Submit” button. This screen also allows you to go back and change your previous selections before transmitting the data. -
Page 44: If Data Transmission Is Unsuccessful
If there are only one or two bars of wireless signal strength on your device, your device may not be able to communicate with your Livongo account at that time. The signal strength indicator is located at the top of the Livongo Meter screen. -
Page 45: What Do Your Results Mean
What Do Your Results Mean? Your blood glucose value will vary according to your food intake, your medication, your general health, your stress levels, your level of physical activity, and many other factors. To give you an idea: * Blood glucose values greater than 130 mg/dL (before a meal) or 180 (after a meal) are considered high blood sugars (also called hyperglycemia). -
Page 46: High Or Low Readings
One feature of the Livongo Blood Glucose Monitoring System is that you can reorder test strips from the Livongo Meter before you run out of them. When your test strip supply is low, you will get an Answer On The Go request, asking if you would like to reorder test strips. -
Page 48: Chapter 5 - Viewing Results: Logbook
CHAPTER 5 Viewing Results: Logbook Your Livongo Meter stores 1000 records in its on-board memory. This gives you a convenient view of what’s been happening. There is a quick and easy way to review your results: Tap the “View Logbook” button on the Home screen. -
Page 49: Summary
Summary The Livongo Meter also provides views of your latest blood glucose statistics, displaying your percent of checks in range; average checks per day; and your high, average, and low blood glucose values. These values can be viewed over the last 7, 14, 30, or 90 days. -
Page 50: Charts
• All Data to see all your blood glucose readings (this is the default option) • All Meals to see blood glucose readings for which you added a mealtime tag • Breakfast to see only your values tagged with the Breakfast mealtime tag •... - Page 52 ) indicates that a blood glucose value has not been uploaded. The BGMS has an embedded cellular module which enables wireless communication between the meter and Livongo’s remote database. The device has a wireless signal indicator. If there is no data connection, data will be stored and transmitted the next time your device goes into standby mode.
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Page 53: Chapter 6 - Support
C HA P TE R 6 Support The Support section allows you to contact a coach, reorder strips or obtain contact information for Livongo Member Support. -
Page 54: Contact Coach
Contact a Coach By tapping “Contact a Coach” you can request a coaching session with a diabetes healthcare professional. A coach will contact you within the next business day. To confirm you would like to schedule a coaching session, press the “Confirm” button. -
Page 55: Share Health Report
“Send to Phone” will send a link to the mobile phone number you have associated with your Livongo account. When you click on the link in your mobile phone, you can open, save, or share the Health Summary Report. You can view and update your mobile phone... - Page 56 “Send to Email” will send a link to all the email addresses set up on my.livongo.com. When you click on the link, you can open, save, or share the Health Summary Report. “Add Fax Number” will allow you to enter a fax number so you can fax your Health Summary Report to it.
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Page 58: Reorder Strips
Reorder Strips By tapping “Reorder Strips,” you can request more test strips to be delivered to your shipping address. Your eligibility for reordering more strips will be assessed and a confirmation message will be displayed. If you have recently placed an order or if, by our records, you should have an ample supply of strips you will not be able to place an order. -
Page 59: Member Support
Member Support By pressing “Member Support” you can access the toll free number for 24/7 Member Support, so you can contact them. -
Page 60: Chapter 7 - Settings
Settings Help If you experience any issue with your Livongo Meter, please contact Member Support at (800) 945-4355. The telephone number and email address are also listed in the About menu of the Livongo Meter under the Settings menu, and the Member Support number can also be found in “Member Support”... -
Page 61: Airplane Mode
The Livongo Meter’s internal clock will, however, continue to work properly in this mode and, if you changed time zones during your flight, the Livongo Meter will change to the new time zone following your next BG check, when Airplane Mode is turned off. You can... -
Page 62: Sounds
Sounds You can turn on or off three types of sounds in your Livongo Meter: Touch Sounds, System Sounds, and Reminder Sounds. Touch Sounds are heard when you are making selections on the touch screen. System Sounds are heard in connection with meter functions such as BG monitoring and upload. - Page 63 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Reminders Reminder #1 BACK BACK Reminder #1 10:00 AM 30 PM Reminder #2 12:00 PM Reminder #3 3:00 PM Save 10:22 AM SAT, FEB 7 Reminder #1 Dismiss...
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Page 64: Insulin
Insulin The Livongo Meter has a built-in insulin logbook to help you record your insulin dose. To do this, simply tap “Insulin” and set it to on or off and your meter will give you the option to enter units of insulin taken when you are checking your blood glucose. The Livongo Meter does not do any calculations or make any recommendations for insulin doses and is simply a logbook to help you record your insulin dose. -
Page 65: Software Update
Livongo Meter Tutorial The Livongo Meter provides a built-in tutorial to help you better understand the functions of your Livongo Meter. You can access this at any time by tapping “Tutorial.” 10:22 AM SAT, FEB 7... - Page 66 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Please plug in the charger Downloading to continue Please do not unplug the power or turn off the device. 15:50 MORE MINUTES Cancel 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Installing Restarting Please do not unplug the...
- Page 67 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Software Update Available You can always update We made improvents to your software by going to power saving. Do you Settings > Software want to download and Update install now? Download &...
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Page 69: Chapter 8 - Your Personal Web Portal
While your blood glucose values are stored in the Livongo Meter’s memory, the Livongo Meter transfers the data to your Livongo account which organizes the data in tables and graphs to be used at home and which serves as your personal web portal. -
Page 70: Home Feed
At a glance, the Dashboard shows you your average blood glucose level within your chosen timeframe, your highest and lowest levels, how many strips you have used and how well you are sticking to your checking routine. The views and logbooks mirror those that you see on your Livongo Meter. - Page 71 Home Feed Screen...
- Page 72 Logbook Screen...
- Page 73 Logbook tab displays a detailed log of all your blood glucose data, tags, and carb and insulin intake. Additionally, it allows you to add/edit notes in connection with any of your BG values by clicking on the “add note” button to the right of the row. Finally this screen allows you to: •...
- Page 74 Additionally, it shows a summary of your BG data before and after meals and a summary of all communication with your Livongo coaches. Last, it includes all your BG values for the past 30 days, and the values you have entered in your Health Profile (including the date when you last updated them).
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Page 75: Support
The Coaching Support page gives you the option to request a coaching session. It also provides you with links to download the Livongo app for iPhone or Android. Last, it provides you with the means to customize the BG levels that will trigger a call from your Diabetes Coaches (in the case of a low or high blood sugar). - Page 76 Notifications for Friends & Family page allows you to designate people whom you want to receive an email or text message from when your blood glucose readings are outside of a range you designate. Support - Friends and Family...
- Page 77 Share From Meter page allows you to add and edit email addresses that you can email your Health Summary Report through the “Share via Email” screen on your device. Support - Share From Meter...
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Page 78: Account Settings
Account Settings The account setting drop-down of the portal allows you to update your personal information (name, birthdate, etc.), your insurance information, your health profile (type of diabetes, therapy, etc.), and your contact preferences, as well as to change your password. - Page 79 Insurance Information Health Profile...
- Page 80 Contact Preferences...
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Page 81: Help
Help The Help section gives you the means to contact our Member Support team via email, and to access all manuals and documentation for our program, our device, our test strips, and our control solution. Help... - Page 82 Documentation...
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Page 84: Chapter 9 - Checking Your Livongo Meter
CHAPTER 9 Checking Your Livongo Meter Every once in a while your Livongo Meter needs a “check-up” just like you do. The Livongo Control Solution contains a known concentration of glucose to help you do this. It is used to check that the Livongo Blood Glucose Test Strips and Livongo Blood Glucose Meter are properly working together. -
Page 85: Using Control Solution
Using Control Solution • Use only genuine Livongo Control Solution, Level 1 and Level 2 to check. • Check the expiration date on the control solution vial. Do not use control solution past the expiry date or you may get inaccurate results. -
Page 86: Checking Your Livongo Meter With Control Solution
Checking your Livongo Meter with Control Solution To check your Livongo Meter with control solution, follow the same procedure as you would to check your blood glucose. Livongo Meter will automatically detect that it is Control Solution and display so on your screen. -
Page 87: Control Solution Troubleshooting
Member Support is available 24 hours a day, 365 days a year. Important Tips • Use only Livongo Control Solution with Livongo Strips. Other brands of control solution or test strips will produce inaccurate results. • Always check the expiration date of the vials of control solution. Do not use expired control solution. -
Page 88: Chapter 10 - Troubleshooting
Error Messages In the event of an error while checking your blood glucose (BG check), you will see an error message appear on the Livongo Meter’s screen. Here is a list of possible error messages and what to do about them. - Page 89 • If the error persists, contact Member Support. Insufficient • Livongo Test Strips require a small drop of blood to Blood Sample fill the test strip for a check. • If you have not applied enough blood to the test strip by the time the meter indicates “Now Checking Glucose”,...
- Page 90 Hematocrit • Repeat BG check with a new test strip from the same vial. Error • If the error persists, contact your doctor to find out your hematocrit level. • If your doctor confirms your hematocrit level is within 20% to 70%, contact Member Support. Test Strip •...
- Page 91 Glucose Result • If your blood glucose level is below 20 mg/dL, the meter Out of Range will display this message. (Low) • If you see this message, repeat BG check immediately with a new test strip. • If the message persists, contact your doctor immediately. Communication •...
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Page 92: Chapter 11 - Maintenance
Maintenance Cleaning and Disinfecting Your Livongo Meter We recommend that you clean and disinfect your Livongo Meter at least once a week. What is the difference between cleaning and disinfecting? Cleaning and disinfecting is not the same thing. Cleaning simply removes blood and dirt. - Page 93 If the meter or lancing device is being operated by a second person who is providing testing assistance to the user, the meter should be decontaminated prior to use by the second person. See your lancing device’s user manual for instructions on decontaminating your lancing device.
- Page 94 Cleaning and Disinfecting Your Meter Clean and disinfect your meter at least 1 time per week using DISPATCH Cleaner/ Disinfectant with Premoistened Towels using the following method: Discard used towel in a sealed Dispense the DISPATCH towel Clean the outside of the meter container where it will not be from its package or container to remove any blood or dirt.
- Page 95 The Livongo Blood Glucose Meter has been validated for 1,825 cleaning and disinfection cycles. Please obtain a new meter after cleaning and disinfecting the meter 1,825 times or once the lifetime of the meter (5 years) has been reached, whichever comes first.
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Page 96: Battery
The meter is powered by a rechargeable battery. When charging using the USB charger, you will not be able to use the Livongo Meter to do any checking of your blood glucose and the display screen will show it is charging. -
Page 97: Storing Your Livongo Meter And Strips
Storing Your Livongo Meter & Strips Your meter is a delicate electronic device that should be handled with care. Severe shock, such as that caused by dropping the meter, could damage it. The meter and test strips only work in the temperature range of 41˚F to 113˚F. -
Page 98: Chapter 12 - Specifications And Limitations
CHAPTER 1 2 Specifications and Limitations Specifications Test Measured: Blood glucose Glucose Methodology: Glucose oxidase biosensor Glucose Test Results: mg/dL (Plasma values) Measuring range: 20-600 mg/dL Acceptable Hematocrit range: 20% to 70% Length of Test: 5 seconds Test Strip Volumes: 0.8 µL Operating Ranges Temperature: 41°F to 113°F (5°C to 45°C) Humidity: 10% to 90% relative humidity... -
Page 99: Electrical And Power Ratings
Electrical & Power Ratings Electrical Specifications: 3.85V Li-Polymer Battery 1200mAh Maximum current (Battery): 650mA peak Maximum power (Battery): 3.0W peak Maximum current (USB input, charging): 1A continuous USB charging input: 5V 1A Environmental • The storage temperature range for the meter: -13°F to 115°F (-25°C to 46°C). •... -
Page 100: Chapter 13 - Warranty And Compliance
(1) year from the date of receipt (except as noted below). If at any time during the first year after purchase, your Livongo Meter does not work for any reason (other than as described below), it will be replaced with a new meter or a substantial equivalent, free of charge. -
Page 101: For Warranty Service
The original purchaser must contact Member Support at (800) 945-4355 if in the USA. FCC Statement This device, model BG300, complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. -
Page 102: Radiofrequency Radiation Exposure Information
Radiofrequency Radiation Exposure Information The device uses cellular radio frequency technology to accomplish required communications with Livongo’s server. The device communicates with Livongo’s server only in three circumstances: • When used to check blood glucose (which typically happens up to 8 times per day). -
Page 103: California Proposition 65 Warning
THIS PRODUCT CONTAINS CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. Privacy Policy As the manufacturer of Livongo meter, we are committed to securing your personal information responsibly and in compliance with the law. Learn more at: https://my.livongo.com/common/docs/privacy-practices.pdf... - Page 104 © 2018 Livongo Health. All rights reserved. Livongo Meter is a trademark of Livongo Health, Inc. PL00497 Rev. E...
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Questions and answers
how do you change the date on livongo bg300?
How do you change the time?
The time on the Livongo BG300 updates automatically when Airplane Mode is turned off and a blood glucose check is performed. If you change time zones during a flight, the meter will adjust to the new time zone after the next BG check when Airplane Mode is disabled. There is no manual time-setting option mentioned.
This answer is automatically generated
What does the blood droplets mean
How do you change language from Spanish to English
To change the language from Spanish to English on the Livongo BG300, go to the Language settings on the device. Select "English" from the available options and confirm the selection.
This answer is automatically generated
How to delete all old results.