essential Phone User Manual

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Essential Phone

User Manual

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Summary of Contents for essential Essential Phone

Page 1 Essential Phone User Manual...
Page 2: Get To Know Your Phone
Get to Know Your Phone Learn about your phone’s hardware, assembly procedures, and functionality...
Page 3: Front View
Front View Notiﬁcation LED Earpiece Proximity Sensor Front Camera Volume Buttons Power Button Loudspeaker USB-C SIM Tray Microphone Get to Know Your Phone...
Page 4: Volume Buttons
Front Camera Volume Buttons ●  8MP resolution. Adjust the volume for ringtones, calls, notiﬁcations, and ●  ●  16:9 aspect ratio. system sounds. ●  f/2.20 ﬁxed hyperfocal lens. ●  In a camera app, press to take a photo. ●  Video is recorded at either 4K 30fps, 1080p 60fps, or 720p 120fps.
Page 5: Rear View
Rear View Dual RGB + Mono Camera Flash Wireless USB Fingerprint Sensor Volume Buttons Power Button Get to Know Your Phone...
Page 6: Fingerprint Sensor
Dual RGB + Mono Camera Wireless USB ●  Two 13MP sensors that together create high-clarity photos 60GHz, 6 Gbps wireless accessory connector. ●  with image fusion technology. ●  2x magnetic accessory power pins. ●  13MP True Monochrome mode (Black & White). ● ...
Page 7: Home Screen
Home Screen Status Bar App Drawer Button Favorites Tray Overview Icon Back Icon Home Icon Get to Know Your Phone...
Page 8: Status Bar
Status Bar Back Icon ●  The Status Bar is locked in place and is visible in most The Back icon will allow you to return to a previously opened ●  situations while the screen is on. screen, all the way back to the Home Screen. ● ...
Page 9: Status Icons
Status Bar The Status Bar at the top of the Home Screen provides device information (such as network status, battery charge, and time) on the right side of the camera cutout and notiﬁcation alerts on the left side. Status Icons Battery full 4G LTE active Missed call...
Page 10: Notification Panel
Notiﬁcation Panel Quick Settings You can access the Notiﬁcation Panel from any Home Screen: In addition to notiﬁcations, the Notiﬁcation Panel also provides easy access to device functions such as Wi-Fi, allowing you to quickly turn them on or off. 1. ...
Page 11: Customize Your Home Screen
App Shortcuts Customize Your Home Screen You can use app shortcuts to launch an app from any Home Screen. Screens To add a shortcut: Your device comes with multiple Home Screens to hold app shortcuts and widgets. You can add, remove, or change the order 1. ...
Page 12: Create A Folder
Folders Widgets Place folders on the Home Screen to organize items. Widgets are simple application extensions that run on a Home Screen. There are many kinds of widgets, including links to speciﬁc contacts, internet bookmarks, Gmail and other email accounts, and many Create a Folder others.
Page 13 Select “Power Off.” above the Status Bar in the screen cutout. The dual-sensor Rear Camera is located on the back of the Essential Phone. For more details on the To Restart: Hold down the Power button. Two menu options will Essential Phone’s Camera features, see Page 27.
Page 14 Upon powering up your device for the ﬁrst time, you will be asked If you skipped the account sign-in process, you’re always free to to set up your new Essential Phone. enter an account later. To do this, follow these steps: Follow the prompts to select a default language, connect to a Wi- 1. ...
Page 15: Setting Up Your Voicemail
USB-C port. 2.  Hold down the “1” key. 2.  Locate the provided sim ejector tool in your Essential box and push it into the small hole on the SIM tray. 3.  Follow the guide to create a password and record your name and a greeting.
Page 16: Quick Settings
Your Notiﬁcation Panel Quick Settings The Notiﬁcation Panel can be pulled down from any screen by You can customize your Quick Settings to suit your needs by pressing the swiping your ﬁnger down from the top of the Status Bar. Pencil icon on the top of your screen while Quick Settings are opened.
Page 17 Shortcuts Folders You can use app shortcuts to launch an app from any Home You can create an app folder on a Home Screen to organize items. Screen. To create a folder: To add a shortcut: 1.  From a Home Screen, touch and hold an app shortcut until the 1. ...
Page 18 Navigation Learn the basics for how to navigate through your phone...
Page 19: Touchscreen Navigation
Touchscreen Navigation Touch and Hold Please note that a touchscreen responds best to a light touch from Touch and hold items on the screen to activate them. the pad of your ﬁnger or a capacitive stylus. Using excessive force or ● ...
Page 20: Split Screen
Split Screen Multitask by running multiple applications at the same time. Apps that support Split Screen display together in a multiwindow view. You can switch between the apps, adjust the size of their display on the screen, and copy information from one app to the other. Split Screen is not available for all apps.
Page 21 Apps Learn how to change the way apps are displayed, organize apps into folders, and uninstall or disable apps...
Page 22: Using Apps
To uninstall an app: Using Apps The App Drawer displays all preloaded apps and apps that you 1.  From a Home Screen, swipe up from the bottom to open the downloaded including preloaded apps and those you downloaded. App Drawer. 2. ...
Page 23: Application Settings
Warning: Because this phone can be conﬁgured with causes your device to stop working correctly. system software not provided by or supported by Google, Essential, or any other company, you operate this software at your own risk. ○ ...
Page 24 5.  Tap the Gear icon for the following options: ○  App permissions: View permissions granted to the app for access to your device’s information. ○  Opening links: Allow or deny apps the ability to open outside URLs. ○  Assist & voice input: Choose a default assistant app. ○ ...
Page 25: Basic Operation
Calculator The Calculator provides basic and advanced arithmetic functions. Basic Operation You can use your calculator to perform basic operations: 1.  Open the Calculator app and enter the ﬁrst number using the numeric keys. 2.  Tap the appropriate arithmetic function key and enter the next number.
Page 26: View Calculator History
View Calculator History Scientiﬁc Calculator You can view and clear your Calculator history: The Calculator app also provides advanced arithmetic functions: 1.  From the Calculator app, tap the icon. 1.  From the Calculator app, rotate the phone into landscape view to reveal the additional functions.
Page 27: Camera And Video
Camera and Video Camera Shortcut Open the Camera by using one of the following steps: 1.  Quickly press the Power button twice. 2.  While the phone is locked, swipe up from the camera icon on the bottom right corner of the screen. Take Pictures Take pictures with your phone’s front or rear camera: Open the Camera app and use the display screen as a viewﬁnder by aiming the camera at...
Page 28: Record Videos
2.  Tap the Shutter button (Double Circle) above the Home icon to take a picture. ○  Pressing and holding the icon will take a burst of pictures. ○  The Volume Up and Volume Down buttons can also be used to take a picture. Record Videos Record high-quality videos using your phone: 1. ...
Page 29 Clock The Clock app offers features for keeping track of time and setting alarms: 1.  Open the Clock app and tap one of the icons at the top to use a feature: ○  Alarm: Set an alarm to ring at a speciﬁc time. ○ ...
Page 30: Create An Alarm
Create an Alarm Set an alarm to ring at a speciﬁc time. You can set alarms for a single use or to recur on speciﬁc days of the week. You can also choose options for how to be notiﬁed. 1.  Open the Clock app and tap the Alarm icon at the top.
Page 31 Timer The timer provides a countdown timer for up to 99 hours, 99 minutes, and 99 seconds (100 hours, 40 minutes, and 39 seconds). 1.  Open the Clock app and tap the Timer icon at the top of the screen. 2. ...
Page 32 Stopwatch The stopwatch lets you time events down to a hundredth of a second. 1.  Open the Clock app and tap the Stopwatch icon at the top of the screen. 2.  Tap the Play button to begin timing. 3.  While the stopwatch is running, the following options are available: ○ ...
Page 33 Settings The Settings menu controls settings for all elements within the Clock app. 1.  Open the Clock app and tap the Menu icon ( ) in the top right corner of the screen. Select “Settings” from the list. 2.  Clock settings: ○ ...
Page 34 4.  Timer Settings: ○  Timer sound: Select a sound for the timer to make when it expires. ○  Gradually increase volume: Select the amount of time the alarm will take to reach full volume. ○  Timer vibrate: Toggle on or off vibration with sound. 5. ...
Page 35: Add A Contact
Contacts Store and manage contacts with the Contacts app, which can be synchronized with a variety of your existing personal accounts. Note: The Contacts app is different from the “Contacts” tab in the Phone app. Although both list the contacts in your phone and accounts, the available options and functions are different.
Page 36: Edit A Contact
Edit a Contact When editing a contact, you can tap a ﬁeld to change or delete the information, or you can add more ﬁelds to the contact’s list of information. 1.  Open the Contacts app and tap a contact to select it. 2. ...
Page 37: Mark Contacts As Favorites
Mark Contacts as Favorites Merge or Unlink Contacts When contacts are marked as favorites, they are easily accessible When you have contacts from various accounts, you may have from other apps. Favorites display together on the Favorites tab in the multiple similar entries for a single contact.
Page 38: Use The Dialer
Phone Use the Dialer 1.  Open the Phone app and tap the Dialpad icon at the bottom right of the screen. 2.  Enter a phone number on the keypad and tap the Call icon (a phone) at the bottom of the screen to place a call. Use the Contact List 1. ...
Page 39: Answer A Call
Answer a Call When a call is received, the phone rings and the caller’s phone number or name is displayed if it is stored in the contacts list. To answer a call: 1.  On the incoming call screen, swipe up from the Call icon to answer the call.
Page 40: While On A Call
Call Log While on a Call The numbers of the calls that have been dialed, received, or missed Adjust the Call Volume are stored in the call log. Press the Volume buttons to increase or decrease the volume. 1.  Open the Phone app and tap the Recents icon at the top center of the screen.
Page 41: Block A Number
Block a Number 1.  Open the Phone app, enter the emergency telephone number (911 in North America), and tap the Call icon. By adding a caller to your block list, future calls from this number will 2.  Complete the call. During this type of call, most in-call be sent directly to voicemail and messages will not be received.
Page 42: Optional Calling Services
Optional Calling Services Place a Multiparty Call If supported by your service plan, calls can be made while another call is in progress. 1.  From an active call, tap “Add call.” 2.  Dial the new number and tap the Call icon. 3. ...
Page 43: Types Of Messages
Messages Learn how to send and receive messages using the Messages app. Types of Messages The Messages app provides the following message types: ●  Text messages (SMS) ●  Multimedia messages (MMS) Short Message Service (SMS) includes sending and receiving text messages to and from other mobile phones or email addresses.
Page 44 Create and Send Messages ●  To play a multimedia message attachment (audio or video), tap the Play icon. How to create and send a message using the Messages app. ●  To scroll through the list of messages, swipe up or down the page.
Page 45: Emergency Alerts
Emergency Alerts To disable imminent and AMBER alerts: 1.  Open the Settings app and select “Sound” from the menu. This device is designed to receive wireless emergency alerts from the Commercial Mobile Alerting System (CMAS), also known as the 2.  Select “Emergency broadcasts.”...
Page 46 Settings Conﬁgure your Essential Phone’s various features, from adding accounts to moving around apps...
Page 47: Open Settings
Menu Open Settings Here are a couple of ways to access Settings: ●  From a Home Screen, swipe up from the bottom to open the App Drawer. Scroll down to the Settings app and tap it to open. ●  Drag down the Status Bar to display the Notiﬁcation Panel and tap the Settings icon.
Page 48: To Connect To A Wi-Fi Network
Connecting to Wi-Fi Manually Wi-Fi You can connect to a wireless network manually by doing the following: Wi-Fi ●  From a Home Screen, swipe up from the bottom to open the Wi-Fi is a term that refers to certain types of wireless local area App Drawer and open the Settings app.
Page 49: Advanced Wi-Fi Options
Advanced Wi-Fi Options Wi-Fi Direct: There are many ways you can customize your Wi-Fi experience. Read This feature allows users to connect with other devices directly on to learn more: through Wi-Fi, without a Wi-Fi network. ●  ●  From a Home Screen, swipe up from the bottom to open the From a Home Screen, swipe up from the bottom to open the App Drawer and open the Settings app.
Page 50: Pair With A Bluetooth Device
To pair devices: Bluetooth ●  From a Home Screen, swipe up from the bottom to open the App Drawer and open the Settings app. Bluetooth Bluetooth is a type of software that allows for wireless, short-range ●  Select “Bluetooth,” switch the toggle to “on,” and select the communication between other Bluetooth-enabled devices, such as device you would like to connect to from the list of available headsets, printers, and computers.
Page 51: Data Usage
Data Usage Bluetooth/Data Usage You can monitor how your Essential Phone utilizes data and set limits to conserve data. Please note that your service provider may calculate data differently than your device. Disconnecting from Bluetooth: To disconnect Bluetooth service: Turn Data Saver On/Off ● ...
Page 52: Data Saver
Mobile Data Data Saver You can enable or disable the use of mobile data from your Essential Phone. Customize Data Saver To do this: ●  From a Home Screen, swipe up from the bottom to open the App You can set which apps on your Essential Phone are allowed run in the Drawer and open the Settings app.
Page 53 You can keep an eye on how much data each app uses by doing the Here are other options that will help optimize the data usage on your following: Essential Phone. To access them: ●  ●  From a Home Screen, swipe up from the bottom to open the App From a Home Screen, swipe up from the bottom to open the App Drawer and open the Settings app.
Page 54: Turning Airplane Mode On/Off
Airplane Mode Airplane Mode disconnects your device from all networks and turns off connectivity features such as phone calls, Bluetooth, and Wi-Fi. While in Airplane Mode, you are able to use applications that do not require an online connection to function. Turning Airplane Mode On/Off: ● ...
Page 55: Emergency Information
●  Organ Donor Status Emergency Information ●  Medical Notes This feature allows you to select certain contacts that can be reached in the You can choose which contacts can be reached in the event of an emergency event of an emergency. This information and more can be added by doing the by doing the following: following: ● ...
Page 56: File Options
Files You can customize the organization of your ﬁles. The way your ﬁles are To pull up any ﬁles that you may have on your Essential phone: displayed can be changed by tapping the List/Tiles icon located on the upper left corner of the screen.
Page 57: Bluetooth Tethering
You can choose which payment app you would like to use for all You can share your Essential Phone’s internet connection with purchases made through your Essential Phone device. To set this up: another device via Bluetooth. This is different from a mobile hotspot, as the device shares the Wi-Fi connection from a different network.
Page 58: Usb Tethering
USB Tethering Similar to Bluetooth tethering, USB tethering also allows you to share your internet connection with another device. To enable this feature, connect your Essential Phone to another device with the supplied USB cable and complete the following steps: ● ...
Page 59: Mobile Hotspot
Connecting a Device to Your Mobile Hotspot Mobile Hotspot To connect another device to your Essential Phone’s mobile hotspot: Your Essential Phone can double as a Wi-Fi hotspot for other devices. Note: your data plan must have hotspot capability. Contact your mobile carrier for ● ...
Page 60: Change The Mobile Hotspot Password
●  Tap “More” under “Data Usage” and then tap “Tethering & Portable Change the Mobile Hotspot Password Hotspot.” To change your hotspot’s password: ●  Tap “Set up Wi-Fi hotspot.” ●  From a Home Screen, swipe up from the bottom to open the App Here, you can change the following options: Drawer and open the Settings app.
Page 61 Location: Mobile Networks/Location Some apps, such as Google Maps, require location services to fully function. Review different aspects of your Essential Phone’s access to networks and To turn location services on, do the following: mobile data: ●  From a Home Screen, swipe up from the bottom to open the App ● ...
Page 62: Location Services
Location Services: Location Google Location History collects and uses your most recent location data to To increase your device location’s accuracy tap “More Options” and enable improve your experience with applicable apps such as Google Maps. This one or both of the following: information can be seen by doing the following: ● ...
Page 63: Do Not Disturb
Options: Do Not Disturb To customize Do Not Disturb: Do Not Disturb blocks all incoming alerts and notiﬁcations. The options described below allow you to customize this mode to suit your needs. ●  From a Home Screen, swipe up from the bottom to open the App Drawer and open the Settings app.
Page 64: Language And Input
You can drag and drop your selections in the order you would like your device to prioritize them. If your primary language isn’t available in an app, your Essential Phone will attempt to utilize the next language and so on. To delete a language, press the Trash icon and tap the checkbox corresponding to the language you would like to remove.
Page 65: Accessibility Options
Make your screen easier to see Accessibility Your device has several settings to make your screen easier to see. You can customize your device using accessibility settings and apps by doing the following: Display size and font size: To change the size of items on your ● ...
Page 66 This is information about your device and how you use it (such as battery level, app usage, and network connectivity) will be used to improve Essential's products and services for everyone, including things like battery life and app stability. For instance, if you report that your phone is dropping calls, we may troubleshoot connectivity based on your location.
Page 67 User Manual and Safety Guidelines...
Page 68: Basic Safety
Basic Safety Please follow these suggestions and safeguards to decrease the chance of damage to your product, accessories, or any connected devices and to lessen the risk of harm or injury, such as from ﬁre, burns, or electric shock: ●  Use the product for its intended purposes only.
Page 69: Basic Usage
Basic Usage When using, storing, or cleaning your product: ●  Do not use or store the product or adapter in very cold or hot environments. ●  Do not place the product near credit cards or key cards with a magnetic stripe. ● ...
Page 70: Emergency Calls
Emergency Calls To operate, this product relies on radio signals provided by your wireless service provider, and Essential cannot guarantee the quality, coverage, or reliability of your wireless service provider. Never rely solely on any wireless device for emergency communications.
Page 71 This product comes with a certiﬁed AC adapter. Do not use adapters or accessories that haven't been approved by Essential for use with this product. When unplugging the power adapter from a power outlet, pull on the adapter, not on the cable.
Page 72: Battery Safety And Disposal
Battery Safety and Disposal This product contains a Lithium-ion polymer or Lithium-ion battery. Do not attempt to remove the battery. Removal or use of an unqualiﬁed battery may present a risk of leakage, ﬁre, or explosion. If the battery leaks, do not allow the fluid to touch eyes, skin, or clothing. If the fluid comes in contact with eyes, do not rub them. Immediately rinse with clean water and seek medical advice.
Page 73 Battery Safety and Disposal (cont.) European Union Waste Electrical and Electronic Equipment Disclosure This symbol on the product, batteries, accessories, or packaging and materials means that this product and any batteries it contains must not be disposed of with your household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste, and recycle them responsibly to promote the sustainable reuse of material resources.
Page 74: Hearing Protection
Hearing Protection Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, do not listen at high volume levels for long periods. Safety...
Page 75 Health and Medical This product is not designed or intended for use in the diagnosis of disease or other conditions or in the cure, mitigation, treatment, or prevention of disease. Talk with your physician before using the product if you have any medical condition that could be affected by the product, such as seizures, blackouts, eye strain, or headaches.
Page 76: Child Safety
Child Safety Your product contains or comes with small parts and parts with sharp edges that may cause injury or create a choking hazard. To avoid injury or damage, do not leave your product or accessories within the reach of small children or allow them to play with them. Consult your physician if small parts are ingested.
Page 77: Environmental Precaution
Environmental Precaution Heat or direct sunlight may damage your product, overheat the battery, or create a risk of ﬁre or explosion. Do not leave your product inside a vehicle or in places where it may get very hot. Do not use, store, or transport your product near flammables or explosives (such as gas stations, garages, fuel depots, chemical plants or storage facilities, below deck on boats, or near demolition operations) or areas where the air contains chemicals or particles, such as grain, dust, or metal powders.
Page 78 Pacemaker and Implantable Medical Device Precautions This product emits electromagnetic ﬁelds and uses LTE, GSM, WCDMA, Bluetooth, and Wi-Fi technology to transmit data, which can interfere with pacemakers and other implanted medical devices. If you have a pacemaker or other implanted medical device, take the following precautions: ● ...
Page 79: Hearing Aid Compatibility (Hac)
HAC ratings don’t guarantee that a speciﬁc hearing aid will work well with a speciﬁc product or with some newer wireless technologies. To ensure that a speciﬁc hearing aid works well with your product, test them together. If you have questions about return or exchange policies, visit https://support.essential.com or contact your product retailer. Safety...
Page 80: Regulatory Information
--Consult the dealer or an experienced radio/TV technician for help. Important: Changes or modiﬁcations to this product not authorized by Essential could void (1) the electromagnetic compatibility (EMC), (2) wireless compliance of the device, and (3) your authority to operate the product.
Page 81 SAR Compliance (FCC and ISED) This device has been tested and found to meet applicable limits for radio frequency (RF) exposure. Speciﬁc Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. The SAR limit is 1.6 watts per kilogram in countries that set the limit averaged over 1 gram of tissue and 2.0 watts per kilogram in countries that set the limit averaged over 10 grams of tissue.
Page 82: Class 1 Laser Product
Class 1 Laser Product This product is a Class 1 laser device, which complies with 21 CFR 1040.10 and 1040.11, except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007. To avoid radiation exposure, do not tamper with, open, or use this device other than as recommended. Laser module: Made in China.
Page 83 California Notice WARNING: This product or its packaging can expose you to chemicals including Bisphenol A (BPA), which are known to the state of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov. Settings...
Page 84: Industry Canada Statement
Canada Industry Canada statement. This device complies with RSSs of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 85: European Union
European Union Simplified EU Declaration of Conformity Hereby, Essential Products, Inc. declares that the radio equipment in this A11 smartphone device is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.essential.com/legal/eu-...
Page 86 European Union Supported Frequency Bands Tx Output power GSM 900 33.5 dBm GSM 1800 30 dBm WCDMA B1 25 dBm WCDMA B8 25 dBm LTE B1 24.5 dBm LTE B3 24.5 dBm LTE B7 25 dBm LTE B8 25 dBm LTE B20 25 dBm LTE B28...
Page 87 European Union France Radiofrequency exposure. This device has been tested and found to meet applicable limits for radio frequency (RF) exposure. The SAR (Specific Absorption Rate) of mobile phones quantifies the maximum exposure level of the user to electromagnetic waves, for use at the ear.
Page 88 Trademarks The Essential logo, Essential Products, Essential, Essential Phone, and other marks are trademarks of Essential Products, Inc. Google, Android, and other marks are trademarks of Google Inc. LTE is a trademark of ETSI. Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.
Page 89: Product Limited Warranty
Dispute Resolution and Arbitration section below, which requires you to resolve Disputes (as deﬁned below) with us on an individual basis and through ﬁnal binding arbitration. If You do not accept this Limited Warranty, do not use Your Product. Return it unused for a refund. See www.essential.com/warranty for more information.
Page 90: Limited Warranty
Limited Warranty EP warrants that a new Product (including accessories packaged with it) will be free from defects in materials and workmanship under normal use in accordance with EP’s manual and user documentation for one (1) year from the date of purchase by You. If You purchased a refurbished Product, EP warrants that the refurbished Product (including accessories packaged with it) will be free from defects in materials and workmanship under normal use in accordance with EP’s manual and user documentation for ninety (90) days from the date of retail purchase by You.
Page 91: Exclusive Remedy
Product. To make a claim under this Limited Warranty, visit www.essential.com/warranty. You must provide Your name, Your contact information, and the IMEI number, which can be found on the packaging or in the SIM tray. You will need to provide a purchase receipt.
Page 92: Limitation Of Liability
Limitation of Liability You expressly understand and agree that, to the maximum extent permitted by applicable law, EP and its subsidiaries and afﬁliates (collectively, “EP Parties”) will not be liable to You under any theory of liability (whether contract, tort (including negligence), breach or failure of any warranty or otherwise) for any indirect, incidental, consequential, economic, or special damages, damages for loss of data, or damages arising out of the inability to use the Product, even if an EP Party has been advised of the possibility of such damages that may be incurred by You in connection with the Product or this Limited Warranty.
Page 93 Choice of Law and Jurisdiction The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), applies to the agreement to arbitrate to the maximum extent allowable. Except as preempted by FAA, the laws of the State of California, without reference to its choice of law principles, will govern this Limited Warranty. With the exception of Disputes (as deﬁned below) in small claims court or in arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Santa Clara County, California, for any claims arising out of a Dispute relating to this Limited Warranty.
Page 94 Process. Our goal is to resolve claims fairly and quickly. Accordingly, for any Dispute that You have against EP, You agree to ﬁrst contact EP and attempt to resolve the claim informally by sending a written notice of Your claim (“Notice”) to EP by email at legal@essential.com or by certiﬁed mail addressed to: General Counsel, Essential Products, Inc., 380 Portage Ave., Palo Alto, CA 94306. The Notice must (a) include Your name, residence address, email address, and mobile telephone number;...
Page 95 Opt Out. You may opt out of this dispute resolution procedure by providing notice to EP no later than thirty (30) calendar days from the date of Your purchase of Your Product. To opt out, You must send notice by e-mail to legal@essential.com, with the subject line: “Arbitration Opt Out,”...