SyQuest SparQ 1.0 GB Installation Manual page 4

ADDITIONAL SparQ PARALLEL PORT TROUBLESHOOTING
On some computer systems, certain combinations of hardware and software may create
incompatibility between your computer and the proper installation of your SparQ drive. These
situations are infrequent but do occur, so we have included some additional steps that are not
included on your installation poster.
PROBLEM: In Windows 3.1 or DOS, the computer idles during the SparQ installation or when
first accessing your drive. (This may occur if your computer does not fully support the high-
performance parallel port mode used by the SparQ drive.)
SOLUTION: Use the SparQ installation diskette to perform a manual installation of the
SyQuest DOS utilities and drivers.
•
Exit Windows.
• Insert the SparQ installation diskette into the floppy drive.
• Type "A:" (or the drive letter of your floppy drive) and press the Enter key.
• At the A:/> prompt, type: CD \DOS (don't forget the space.)
• At the next prompt, type COPYUTIL
• Follow the instructions on the screen. Note the reference on this screen to the FIXFILES
program for important information.
Restart the computer, then complete the following steps to add the Windows 3.1 utility
software.
• Exit Windows.
• Type "X:" (where "X" is the drive letter of your SparQ drive) and press the Enter key.
•
At the prompt, type: CD \SYQINST\DOS\IEPP (don't forget the space.)
•
At the prompt, type: SETUP
•
Follow the instructions on the screen.
PROBLEM: In Windows 3.1 or DOS, a message appears during the SparQ installation,
indicating there is not enough memory to complete the installation successfully.
SOLUTION: Use the SparQ installation diskette to perform a manual installation of the
SyQuest drivers and utility software.
• Insert the installation diskette into the floppy drive.
•
Type "A:" (or the drive letter of your floppy drive) and press the Enter key.
•
At the A:/> prompt, type: CD \DOS (don't forget the space.)
•
At the next prompt, type COPYUTIL
•
Follow the instructions on the screen. Note the reference on this screen to the FIXFILES
for important information.
Restart the computer, then complete the following steps to also add the Windows 3.1 utility
software.
• Exit Windows.
• Type "X:" (where "X" is the drive letter of your SparQ drive) and press the Enter key.
• At the prompt, type: CD \SYQINST\DOS\IEPP (don't forget the space.)
• At the prompt, type: SETUP
• Follow the instructions on the screen.
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