Vital vPro2 Instruction Manual

An energy metering system that gives flexibility, security and control

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An energy metering system that
gives flexibility, security and control
Century House, Roman Road, Blackburn, BB1 2LD
www.vitalenergi.co.uk
1

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  • Page 1 An energy metering system that gives flexibility, security and control Century House, Roman Road, Blackburn, BB1 2LD www.vitalenergi.co.uk...
  • Page 2: Table Of Contents

    Contents 1. Before you get started ..............4 What’s inside the box? �����������������������������������������������������������������������������������������������������������4 What is vPro2? Why do you have it? How does it work?���������������������������������������������������4 Liberty Connect 100 ����������������������������������������������������������������������������������������������������������������4 In-Home Display �����������������������������������������������������������������������������������������������������������������������4 AAA battery ������������������������������������������������������������������������������������������������������������������������������4 Bracket ��������������������������������������������������������������������������������������������������������������������������������������4 Power adaptor �������������������������������������������������������������������������������������������������������������������������4 Care Instructions�����������������������������������������������������������������������������������������������������������������������5...
  • Page 3 My Home screen displays ‘__’ instead of a value �������������������������������������������������������������18 5. Contact us if ................. 18 You have recently moved in and don’t have a vPro2 Smart Payment card ����������������18 You have lost your vPro2 Smart Payment card ������������������������������������������������������������������18 You would like to purchase credit ���������������������������������������������������������������������������������������19 Century House, Roman Road, Blackburn, BB1 2LD www.vitalenergi.co.uk...
  • Page 4: Before You Get Started

    2 x AAA alkaline batteries What is vPro2? Why do you have it? How does it work? vPro2 is Vital Energi’s Smart Metering Pay As You Go solution for the measurement and control of the energy usage within your home.
  • Page 5: Care Instructions

    Care Instructions • Only use the unit for the purpose it is intended. • Do not use sharp objects on the display as it could become damaged. • Do not put the unit in any liquids and keep it away from heat-generating sources or areas with high moisture.
  • Page 6: Understanding The In-Home Display

    2. Understanding the In-Home Display... 1� Network communication will be displayed by one of the following symbols: Not communicating with Network connection OK the meter No network connection 2� Current time 3� Current date 4� Menu title 5� Energy usage threshhold - A daily consumption target threshold can be set so you can monitor how much energy you are using, to help keep your energy bills low.
  • Page 7 6� Daily usage 7� The type of supply currently being read by your meter: Heat supply Electricity supply The Unit selection button - press this to switch between kWh, £/h or CO 8� 9� Meter operating mode will be displayed as one of the following symbols: Pay As You Go mode Credit mode Friendly Credit active...
  • Page 8: How To Use Your Touchscreen In-Home Display Unit

    3. How to use your touchscreen In-Home Display unit... Accessing the Main Menu Fuel Selection View your real-time energy usage From the Main Menu, if you press the Electricity or Heat icons, you will be taken to your Account Info screen. Press the Unit Selection button to see the real-time energy usage information related to that icon.
  • Page 9: Compare Today's Consumption With Yesterday

    Compare today’s consumption with yesterday’s When you select the electricity icon, the right half of the screen shows a graph displaying your energy consumption for today compared to yesterday, as well as the preset consumption target, shown by the horizontal dashed line. Press the Energy Type button (7) to change the fuel type and the Unit selection button (8) to see £/h or your carbon dioxide emissions, CO Fuel...
  • Page 10: Check Your Account Status (Pay As You Go Only)

    Check your account status (Pay As You Go only) You can see the last five payments made in your account for each energy type by selecting the fuel type from the Main Menu. Fuel selection Press the Heat button to see the last five transactions and your current balance for heat�...
  • Page 11: View Your Tariff Rate Details

    View your tariff rate details The Tariff button lets you view the rate you are currently being charged at, (peak/off peak), as well as the next tariff rate. The rate you are currently being charged will be highlighted. If your tariff includes a standing charge, this will be taken from your meter account at the beginning of each day.
  • Page 12: Topping-Up Your Meter Account (Pay As You Go Only)

    Topping-up your meter account (Pay As You Go only) You need to pay for your heat or energy by choosing any of the payment options listed on page 19. If your payment has not been received by your meter within 15 minutes, then you can manually input the powercode/vend code into your meter account.
  • Page 13: Change Your In-Home Display's Default Settings

    Change your In-Home Display’s default settings From the Settings menu shown above, you can do the following: • Info - get information on the Home Area Network and supplier’s helpline • Target - set your daily energy usage target level •...
  • Page 14: Read Your Messages

    Read your messages When you receive a new message, the icon will appear in the top right corner of the Home screen. Touch the icon to go to the Message page, as shown below. You can also access your messages from the Main Menu by touching the Message icon.
  • Page 15: How To Avoid Supply Disconnection

    What is Emergency Credit? Your vPro2 Pay As You Go meter will have an amount of Emergency Credit built in for when you run out of heat or electricity and you are unable to top up.
  • Page 16: Activate Emergency Credit (Pay As You Go Only)

    Activate Emergency Credit (Pay As You Go only) You can activate the Emergency Credit option from the low credit or zero credit warning screens. Once the credit in your meter’s account reaches the emergency credit level, you will be able to activate Emergency Credit.
  • Page 17: Acknowledging Alerts

    Acknowledging alerts Friendly Credit period on/off alerts: You will receive an alert at the beginning and end of a friendly credit period. Emergency Credit alerts: When your emergency credit is low or zero, you must top-up your meter account and follow the alert message instructions. Supply restoration alerts: To reconnect your energy supply, follow the instructions on the ‘Restore Supply’...
  • Page 18: Troubleshooting

    This will be specific to you and it will allow you to pay through all of the payment methods available. Note - Your new vPro2 Smart Payment card can take up to 10 working days to arrive. You have lost your vPro2 Smart Payment card...
  • Page 19: You Would Like To Purchase Credit

    PayPoint: You can take your smartcard to any PayPoint outlet and make a payment using cash. Telephone: You can call Vital Energi on the telephone number below and make a payment by credit card or debit card. Direct Debit: You can setup a Direct Debit to pay a fixed amount of credit onto your meter each month.
  • Page 20 VITAL ENERGI UTILITIES LIMITED Metering and Billing Department Headquarters: Century House, Roman Road, Blackburn, BB1 2LD Email: billing@vitalenergi.co.uk Web: www.vitalenergi.co.uk Opening Hours: 8.00am - 6.00pm Monday to Friday For full terms and conditions, please visit: www.vitalenergi.co.uk/home-customers Century House, Roman Road, Blackburn, BB1 2LD...

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