Sony Xperia XZ1 Basic Manual page 2

■ Deleting shortcuts/widgets/folders • To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
1
From the Home screen, long-touch an icon or folder
you want to delete ■ Uninstalling apps
2
Drag the icon or the folder to "Remove from home Before uninstalling apps, back up the contents related to the app
screen" displayed at the top of the screen that you want to save including data saved in the app.
To delete a folder, tap "DELETE" in a row. It also deletes • Some apps may not be uninstalled.
shortcuts etc. included to the folder.
Knowing the status of the product
Using the Apps screen
■ Status bar
You can call up various functions from the Apps screen. The app
The status bar is located at the top of the product screen. On the
icons installed to the product are also displayed.
left of the status bar, the notification icons appear to inform
• You may incur communication charges depending on the function.
missed calls, new mails, operations in progress, etc., and on the
right, the status icons appear to indicate the status of the product.
■ Starting an app
1
From the Home screen, [ ]
Swipe (flick) left or right to switch the Apps screens.
2
Tap an app icon to use
Some apps are stored in a folder.
■ Examples of notification icons
■ Main apps
Missed call
, Phone, Contacts Play Store
Incoming/Talking/Calling
, au-mail, SMS , Camera, Album
New PC mail message
Chrome Maps
New Gmail message
Settings , Google, Gmail
New au-mail message
Calendar Online manual
New SMS/Receiving notification service message,
■ Downloading apps
New Receiving notification
You can download and install apps or games, etc. by using
USB device connected
Google Play.
®
Wi-Fi open network available
u
Troubleshooting
Symptom
Cannot operate
Before you assume that the product is malfunctioning, check the
key/touch panel
following in addition to performing "トラブル診断 (Diagnosis for
trouble)" in "故障紛失サポート (Repair and Delivery Support)" app.
To use "トラブル診断 (Diagnosis for trouble)", from the Home
screen, [ ][お客さまサポート (Customer support)][故障紛
Cannot operate
失サポート (Repair and Delivery Support)][トラブル診断
touch panel as
(Diagnosis for trouble)].
intended
Symptom What you should check
Cannot charge the
Power is not turned Is the internal battery charged?
battery (Notification
on even though LED does not light,
Is O pressed for over 1 second?
O is pressed
the battery icon
does not change
The power goes off Is the internal battery charged?
into charging one)
The power turns off
Is the internal battery charged?
Charging is not
while the product
complete
activation screen is
displayed Battery usage time
is short
The screen freezes Shut down forcibly by pressing and
holding O and the upper part of the
and the power
cannot be turned
volume key at the same time for
off approximately eight seconds, and
releasing your finger after it vibrates
three times consecutively.
The screen
(Out of service Is the product out of the service area or
backlight turns off
area) appears in an area where the signal is weak?
in a short while
Is the built-in antenna covered with hand?
The display is dark Is "Brightness level" set to dark?
Is correct au IC card inserted?
B
Non-Repair and Delivery Support members
For inquiries, call: Customer Service Center
Spontaneous failure 1st year
For general information, charges and operation information
(toll free)
Business hours 9:00−20:00 (7 days a week) Spontaneous failure 2nd year or later Actual cost
From fixed-line phones: From au mobile phones:
Partially damage
0077-7-111 157
without area code
Water soak, irreparable damage
PRESSING ZERO WILL CONNECT YOU TO AN OPERATOR
AFTER CALLING 157 ON YOUR au CELLPHONE. Theft, loss
In case above numbers are not available (toll free)
0120-977-033 0120-977-699
(except Okinawa) (Okinawa)
* Charge amounts are all tax excluded
Replacement mobile phone delivery service (Member)
For loss or theft
(Stop the service)(toll free)
Customer charge
Business hours : 24 hours live support
Conditions: Basic charge
From fixed-line phones: From au mobile phones:
0077-7-113 113
1st time
without area code
In case above numbers are not available (toll free)
0120-925-314
2nd time
Repair and Delivery Support Center
For loss, theft, damage Conditions: WEB割引 (Discount for web application)
(toll free)
Business hours 9:00−20:00 (7 days a week) 0120-925-919 機なし割引 (Discount for nonuse of substitute)
From fixed-line phones/au mobile phones:
1st time
Mobile phone and PHS operators collect and recycle unused
2nd time
telephones, batteries and battery chargers at stores bearing the
logo regardless of brand and manufacturer to protect the environment
and reuse valuable resources.
Conditions: Only 代用機なし割引 (Discount for nonuse of
*3
substitute) applied
濡れた状態での充電は、
異常な発熱 ・ 焼損などの原因となり 1st time
大変危険です。
2nd time
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY November 2017, 1st Edition
Manufactured by: Sony Mobile Communications Inc. 1311-3983.1
■ Main status icons
, Battery level (100%, Charging)
, Signal level (Level 4, Out of service area)
4G (LTE/WiMAX 2+) data communication status
Silent mode (Vibrate) is set
Silent mode (Mute) is set
® *2
Wi-Fi connected
Airplane mode is activated
*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"
appears on the screen for both networks.
The company determines which network is less busy depending
on the condition of the line to connect.
*2 appears in the left of the icon during communication.
■ Notification panel
If any notification icons are displayed, slide down the status bar
to open the Notification panel. You can check details of
notification icons or start corresponding apps.
❖Information
• To delete a notification, swipe (flick) the notification left or right.
Some notifications may not be deleted depending on the content.
• When there is a notification, swipe (flick) the lock screen
down to display the Notification panel and you can check
the notification. Or set to hide or keep showing notifications
on the lock screen.
v
What you should check Symptom What you should check
Is the power turned on? Screen response When a large amount of data is saved
is slow when you in the product or transferring large size
Is "Screen lock" set?
tap on the screen/ data between the product and microSD
Turn off the power and then turn it on
press the keys memory card, the screen response
again.
may be delayed.
Are you operating with a fingernail or
Cannot recognize Is the microSD memory card inserted
foreign object on the operating screen?
a microSD memory
properly?
card
Is the microSD memory card unmounted?
Is the specified charging equipment
If symptom is not improved even when the above items are
(sold separately) attached properly?
checked, check with "トラブル診断 (Diagnosis for trouble)" in the
following au homepage.
https://www.au.com/trouble-check/ (Japanese)
After-sales service
Is the temperature of the product raised
or very low?
■ When asking for repair
Is the battery fully charged?
For repair, contact Repair and Delivery Support Center.
Charge until Notification LED turns green.
During the
Repairs will be done based on the terms of
Is the internal battery end-of-life?
warranty services of the free-of-charge repair warranty.
Is the product used for a long period at period
places where (Out of service area)
Outside the We shall repair the product for a charge as
appears?
warranty requested by the customer if repair renders it
Is set "Sleep" period too short? period usable.
* The warranty period is one year from the date you purchased the
product.
Is the proximity/light sensor blocked or
covered by sticker?
C
* Charge amounts are all tax excluded
*1 This discount applies to customers who have used au for three
Free of charge
years (25 months) or more, and all the lines within that customer's
Family Discount. For customers using a data communication
device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or
Smartphone Set Discount) and have been under the contract of
No recompense (model
the line eligible for the set discount for three years or more.
change)
*2 WEB割引 (Discount for web application): 500 yen reduction from
the customer charge is applied for application of "Replacement
mobile phone delivery service" via au homepage.
A substitute mobile phone is not rent for "WEB割引 (Discount for
web application)", instead, "代用機なし割引 (Discount for
nonuse of substitute)" is also applied together.
5,000 yen/
*3 代用機なし割引 (Discount for nonuse of substitute): 500 yen
*1
Longtime user benefit 3,000 yen
reduction from the customer charge is applied if you do not use
8,000 yen/
a substitute mobile phone when using "Replacement mobile
*1
Longtime user benefit 6,000 yen
phone delivery service".
For details, refer to au homepage.
*2
and 代用
Online Reception Desk (24 hours a day over the Internet)
*3
applied
*Reception only from PC or smartphone
4,000 yen/
https://www.au.com/support/service/mobile/trouble/repair/
*1
Longtime user benefit 2,000 yen
application/ (Japanese)
7,000 yen/
❖Information
*1
Longtime user benefit 5,000 yen
Replacement mobile phone delivery service
• When you have trouble with your au mobile phone,
replacement mobile phone (same model, same color
delivered by calling to. Return your damaged mobile phone
4,500 yen/
*1
Longtime user benefit 2,500 yen within 14 days after the replacement mobile phone is delivered.
7,500 yen/
*1
Longtime user benefit 5,500 yen
I
❖Information
■ Notification LED
• Alternatively, from the Home screen, [
The Notification LED prompts charging, or informs battery level while
charging, missed calls, new mails, etc. by turning on or flashing. [ ][My info] to check your phone number.
■ Setting the silent mode (Vibrate)
LED Status Description
*1*2
1
Red The battery is charging when the remaining Press the upper or lower part of the volume key
battery level is 14% or lower. 2
[
The icon on the volume adjusting bar changes to
Orange The battery is charging when the remaining
battery level is 15% - 89%.
■ Setting the silent mode (Mute)
Green The battery is charging when the remaining
1
Press the upper or lower part of the volume key
battery level is 90% or higher.
2
[
Flashing red The remaining battery level is 14% or lower.
The icon on the volume adjusting bar turns to
Flashing Indicates a missed call, new SMS message,
❖Information
* 1
white etc.
• By tapping "
*1 Flashes while the screen backlight is turned off.
volume of media sound or alarm.
❖Information • When the silent mode is set, sounds for shutter, shooting
start/end sound when shooting videos, alarm, playback of
• Flashing of Notification LED several times in red when
video, or music, etc. are not muted.
pressing O with the power off indicates that the
• If you increase the volume in the silent mode by pressing
remaining battery is not sufficient.
the upper part of the volume key, or adjust the sound
• Although Notification LED turns in red at the start of
volume of "Ring volume" in "Sound" in the silent mode
charging with the product powered off, the color of
(Vibrate), the silent mode is canceled.
Notification LED changes according to the battery level after
the charging status screen activates. ■ Setting Airplane mode
When the airplane mode is set, all wireless functions (phone,
■ Checking own phone number
packet communication, Wi-Fi
1
From the Home screen, [ ][Settings]
Reader/Writer, P2P function) are turned off.
2
[System][About phone][Status][SIM status]
1
From the Home screen, [
The phone number of the product is shown under "My
Internet]
phone number".
2
Tap "
w x
❖Information
2.During the warranty period, we will repair the product free of
• Before handing in the product for repair, make a backup of the charge for the malfunction under the condition that it is used
correctly in line with the directions given in the instruction manual.
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and 3.Even if the warranty period has not expired, a fee will be
charged for repair under the following circumstances. (or,
loss of income should the contents of memory be altered or lost.
• Recycled parts that meet the Company's quality standards repair may not be possible).
a The product has not been used correctly in line with the
are sometimes used for repair.
directions given in the instruction manual.
• Collected au mobile phones by Replacement mobile phone
b The malfunction or damage is due to unauthorized repair
delivery service which you used before are recycled to
or modification of the product.
mobile phones for replacement after repairs. Also replaced
c The product has been repaired other than at our
parts by au after-sales service are collected and recycled
specified repair offices.
by KDDI. They are not returned to customers.
d The malfunction or damage is due to negligence in use or
• The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including handling, or due to an accident. There are signs of the
by rooting etc.), reverse engineering, decompiling), or product having been dropped, wet, exposed to humidity, etc.
e The malfunction or damage is due to natural disasters
repaired by an unauthorized repair office is not covered by
(earthquakes, storm or flood damage, etc.), fire, salt
the warranty and repair may be refused.
• The battery built-into the main unit is not covered by free-of- damage, abnormal voltage, etc.
4.Repair may not be possible depending on the degree of damage.
charge repair warranty excluding events arising from
defects of battery material or the production. 5.The Company shall have no liability for any damage or loss
• The supplied accessories such as Sony Mobile TV antenna resulting from the malfunction of the product.
cable 02 are not covered by free-of-charge repair warranty. 6.The Company shall not bear any responsibility for accidents
resulting from use of the product having been connected to
■ Performance parts for repair
unspecified devices.
The Company retains performance parts for repair of the Xperia ™
7.Do not accept requests for service calls to the owner's home,
XZ1 main unit and its peripherals for four years after
place of business, etc.
discontinuation of production. "Performance parts for repair" refers
8.This warranty is valid only in Japan.
to parts required for maintaining the functions of the product.
* This warranty guarantees repair free of charge during the period
■ Provisions for free-of-charge repair and under the conditions specified on this warranty card. Thus
this warranty does not limit the legal rights of the owner with
1.Please notify us of the production number (IMEI number) for repair
respect to the issuer of this warranty card (the guarantor) or any
request. The production number (IMEI number) can be checked
other business person or enterprise.
on the product main unit, sticker on the outer packaging box, etc.
D E
*1 If the same model in the same color is difficult to provide, a Peripheral devices
replacement mobile phone of a model and a color that are
specified by KDDI is provided. • Sony Mobile TV antenna cable 02 (02SOHSA)
• Available up to twice in a year from the day you use this • Sony Mobile Desktop Holder 02 (02SOPUA) (sold separately)
• TypeC Common AC Adapter 01 (0601PQA) (sold separately)
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st • TypeC Common AC Adapter 02 (0602PQA) (sold separately)
• Common AC Adapter 05 (0501PWA) (sold separately)
and if you use, it will be the 2nd.
* For details, refer to au homepage. • Common DC Adapter 03 (0301PEA) (sold separately)
• MicroB-TypeC conversion adapter (0601PHA) (sold separately)
• In the event of theft or loss, when reissue of au IC card is
needed at the same time of using this service, 1,900 yen will • au Carrying Case G Black (0106FCA) (sold separately)
*1 Use the Attachment 52B.
be applied separately as a charge of reissue.
Holding over and repair *2 For use, MicroB-TypeC conversion adapter (sold separately) is
• Damages and malfunctions intentionally caused by the customer as needed.
well as those due to modification (e.g. disassembly, change of parts,
❖Information
painting, etc.) by the customer are not covered by this service.
• Accessories can be purchased from the au Online Shop.
• You cannot receive a refund for the replacement of the outer
http://onlineshop.au.com (Japanese)
casing due to stains, scratches, paint removal, etc. on the
outer casing.
Main specifications
SIM unlock
Display
The product supports the SIM unlock. By unlocking SIM lock, you
can use non-au SIM cards.
• The SIM unlock service is provided at the au homepage and
au shops.
Weight
• Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any operations. Dimension (W x H x T)
*1
) is
• For settings after the SIM unlock, operate from the Home
screen, [ ][Settings][System][About phone]
[Status][SIM status][SIM card status].
Internal memory
• For details, refer to the au homepage.
https://www.au.com/english/support/contract/simcard/
J K
Entering characters
][Contacts]
Use the software keyboard (keyboard on the screen) to enter
characters.
The software keyboard appears when you tap the entry field for
registering a contact, composing a mail, etc.
]
■ Switching software keyboards
(white).
With "SwiftKey Keyboard", you can use QWERTY keyboard to
enter characters, Numeric keypad to enter numbers and
symbols, and Symbol keypad for more symbols.
1
Tap a character input box
]Press the lower part of the volume key
2
Tap [ ] to switch to the numeric keypad
(gray).
For the symbol keypad, tap "
❖Information
" on the volume adjusting bar, you can adjust
• Tap " " at the bottom of the screen to hide the software
keyboard.
• Word candidates will appear according to entered
character, select a word you want to enter.
• Tap " " to delete the character before the cursor.
• Switch to lower-case " ", upper-case "
QWERTY keyboard.
• In the QWERTY keyboard, you can also enter number or
symbol displayed in a small character above the alphabet
on each key by long-touching. For some keys, furthermore
character variants will appear. Slide over the candidates to
® ®
function, Bluetooth function, NFC
select a variant you want to enter.
• Tap at the left edge of the candidate area to make
]u[Settings]u[Network &
advanced settings for SwiftKey keyboard.
" of "Airplane mode" to turn to
y
■ Repair and Delivery Support
An after-sales service membership program on a monthly basis
called "Repair and Delivery Support" (monthly fee: 380 yen tax
excluded) is available for using your au mobile phone for a long
time without worries. This service expands coverage for many
troubles including malfunction, theft and loss. For details of this
service, refer to au homepage or contact Repair and Delivery
Support Center.
❖Information
• You can apply for the membership only at the time of
purchasing your au mobile phone.
• Once you cancel the membership, you cannot reapply for it
until you purchase an au mobile phone next time.
• Note that when changing the model or purchasing an extra
mobile phone, this service only covers the most recently
purchased au mobile phone.
• When an au mobile phone is handed over to you or someone
else, the "Repair and Delivery Support" membership is also
handed over to the successor of the mobile phone.
• When you get a new au mobile phone by changing the
model or purchasing an extra mobile phone, the "Repair and
Delivery Support" membership for the old au mobile phone
is automatically canceled.
• Service contents are subject to change without notice.
■ au IC card
The au IC card is lent to you by au. In case of loss or damage, the
card will be replaced at your expense. When a malfunction is
suspected, or in case of theft or loss, contact an au shop or PiPit.
F
Image pickup device
(type)
*1
Camera pixels
*2
*2
Continuous In Japan
call time
Overseas
(GSM)
Continuous In Japan
stand-by
Overseas
time
(GSM)
Charging time
Approx. 5.2 inches
®
TRILUMINOS Display for mobile
Approx. 16.77 million colors
Continuous Full Seg
1,080 x 1,920 dots
watching time
Approx. 156g
Continuous 1Seg viewing
time
Approx. 73mm × 148mm ×
7.4mm (thickest part: approx. Continuous tethering time Approx. 460 min.
8.1mm)
®
Wi-Fi tethering maximum
ROM: Approx. 64GB connection number
RAM: Approx. 4GB
L
Appendix
Updating Software
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
• You are charged for the data communications when accessing
the Internet from the product via data communication. A large
amount of data communication is required especially for
upgrading the software (OS upgrading). Using Wi-Fi
connection is recommended.
• You are recommended to back up your data before
" on the numeric keypad.
updating software.
• For details, visit http://www.sonymobile.co.jp/support/
(Japanese) or refer to the Online Manual or "取扱説明書（詳
細版） (Full instruction manual)" (Japanese) available on au
homepage.
■ Downloading and updating software
The update software can be downloaded from the product
" or caps " " on
directly via Internet.
®
• Note that when Wi-Fi
communication becomes unstable,
data communication takes the place automatically, which
may incur communication charges.
1
From the Home screen, [ ][Settings][System]
[Software update]
2
[ ][Refresh]
After that, follow the onscreen instructions.
z
■ au after-sales service information
Replacement mobile phone delivery service
Repair and Delivery Support members
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or later See table of "Replacement
mobile phone delivery
Partially damage, water soak,
service (Member)
irreparable damage,
Customer charge"
Theft, loss
Non-Repair and Delivery Support members
Spontaneous failure 1st year No recompense
Spontaneous failure 2nd year or later
Partially damage, water soak,
irreparable damage,
Theft, loss
Holding over and repair
Repair and Delivery Support members
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or later Free of charge (three-
year warranty)
Partially damage Customer charge
The upper limit: 5,000 yen
Water soak, irreparable damage Customer charge
10,000 yen
Theft, loss No recompense
G
®
Camera: Backside illumination Bluetooth Communication Compliant with Bluetooth
layered CMOS function type standard Ver.5.0
Front camera: Backside
Output
Compliant with Bluetooth
illumination layered CMOS
standard Power Class 1
Camera: Effective pixels Approx.
Communication Within 10 m with good visibility
19.2 million pixels
coverage
Front camera: Effective pixels
*1
distance
Approx. 1.32 million pixels
*3
Supported HSP, HFP, PBAP , A2DP, apt-X,
Approx. 1,420 min. ®
Bluetooth AVRCP, SPP, OPP, HID, HOGP,
*2
*4
Approx. 660 min. profile MAP, DUN , GATT, PAN-NAP,
PANU
Radio
Approx. 420 hours 2.4 GHz band (2,400 MHz -
frequency 2,483.5 MHz)
Approx. 370 hours
band
*1 Varies by obstruction between communication devices or radio
Using TypeC Common AC
wave reception status.
Adapter 01 (sold separately):
*2 It is a specification according to purpose of use of Bluetooth
Approx. 160 min.
®
device and is defined by Bluetooth standard.
Using TypeC Common AC
*3 Some contacts data may not be displayed correctly on the other
Adapter 02 (sold separately):
party's device.
Approx. 160 min.
*4 Supported to some car navigation systems. For use, refer to the
Approx. 8 hours 10 min.
au homepage.
❖Information
Approx. 9 hours 40 min.
• The continuous call time, continuous stand-by time,
continuous Full Seg watching time, continuous 1Seg viewing
time and continuous tethering time may drop to less than half
10 depending on the battery charging status, usage environment
such as temperature, reception condition at the location where
the product is used, and the function settings.
M
®
A
H
®
®
®
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