Fqa; Important Safeguards; How Can I Reset My Ttlock App Account If I Forgot My Password?; Can I Still Use The Smart Lock When My Phone Is Lost Or Turn Off? - Akaso Smart Lock User Manual

If you wish to perform a system reset, press and hold the Reset
button on the back panel for 10 seconds until the lock beeps and
the light ring lashes red. After a system reset, you will need to
re-enroll and your Owner phone. You will still be able to send eKeys
at no charge to anyone who previously had an active eKey at the
time of reset.
VI. FQA
Q: What devices are compatible with the AKASO smart lock?
A: The smart lock is compatible with Android and iOS devices.
Q: How can I reset my ttlock app account if I forgot my password?
A: 1. Open the ttlock lock app.
2. Click Forgot password.
3. Enter the email address you registered for your ttlock account.
4. Enter a new password.
5. Check Get code.You should receive verification code in the email.
6. Enter the verification code to reset your password.
7. Use the new password to sign in the account
Q: Can I still use the smart lock when my phone is lost or turn off?
A: 1. Yes. You can still use the traditional physical key or password to
lock / unlock the door.
2. Use a new phone to download the ttlock app, Sign in your ttlock
account with the email and password. Enter the verification code,
then you can use the new phone to unlock the door. Don't forget
to reset the door after you unlock it.
Q: The door won't lock automatically when I close it.
A: 1. Check if Auto Lock is set. If not, press and hold the # key on the
panel keypad for 3 to 5 seconds to lock the door.
2. If the door doesn't lock automatically when Auto Lock is set, then
the lock has been installed incorrectly.
3. The Auto Lock function is not activated when the batteries are
completely discharged. Check if the batteries are discharged.
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Q: Lock configuration failed
A: 1. Remove the mechanical key from the cylinder.
2. Check that the door was closed properly or if lock operation was
interfered.
Q: The smart lock has started beeping whenever I lock or unlock the
door.
A: This is an indication your battery is low; it's time to change the
batteries.
Q: The "ttlock" app is disconnected from the door unit and / or I can't
find my lock on the app.
A: 1. Close the app, turn your phone's Bluetooth. Then turn Bluetooth
back on, and open the app.
2. Refresh the app.
3. Only one phone can connect to "ttlock" at the same time. It's
possible that another user's phone is already connected to tlock.
If so, close the app on any other user's phone.
Q: I'm unable to open the door from a distance of 10 meters / yards
A: 1. The app works via a Bluetooth connection, which can be
impacted by the environment.
2. For both security and functionality reasons, try moving as close
as possible to the lock."
3. The battery is low, use the emergency power supply for the door.
VII Important Safeguards
1. Read all instructions in their entirety.
2. Familiarize yourself with all warning and caution statements.
3. Remind all family members of safety precautions.
4. Always have access to your lock's standard key.
5. If using the Lock with the # key or Auto-Lock features, make sure to
have your smartphone, passcode or standard key with you to
prevent locking yourself out.
6. Replace low batteries immediately.
Preventing Inadvertent Unlocking of Your Door.
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