Polycom Trio 8800 User Manual
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Polycom Trio 8800 User Manual

Uc software with skype for business
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DEPLOYMENT GUIDE
UC Software 5.5.4AA | April 2018 | 3725-49078-022A
®
Polycom
UC Software with Skype for
Business
®
For Polycom
Trio™ 8800 and 8500 Systems and Polycom
Trio Visual+ System

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  • Page 1 DEPLOYMENT GUIDE UC Software 5.5.4AA | April 2018 | 3725-49078-022A ® Polycom UC Software with Skype for Business ® For Polycom Trio™ 8800 and 8500 Systems and Polycom Trio Visual+ System...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    Conventions Used in Polycom Guides ........7...
  • Page 4 Administrator Menu on Polycom Trio Systems ........
  • Page 5 Pairing the Polycom Trio Visual+ with Polycom Trio ....... 149...
  • Page 6 Contents Real-Time Transport Protocol (RTP) Port Parameters for Skype for Business ... 178 Polycom, Inc.

  • Page 7: Conventions Used In Polycom Guides

    Polycom guides contain terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you successfully perform tasks. Information Elements Polycom guides may include any of the following icons to alert you to important information. Information Elements Name...

  • Page 8: Typographic Conventions

    Conventions Used in Polycom Guides Typographic Conventions A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text information. Typographic Conventions Convention Description Bold Highlights interface items such as menus, menu selections, window and dialog names, soft keys, file names, and directory names when they are involved in a procedure or user action.

  • Page 9: Getting Started

    The Polycom Trio Visual+ accessory is supported with the Polycom Trio 8500 and 8800 systems. This guide shows you how to set up a Polycom Trio system with the Polycom Trio Visual+ system to provide video and content-sharing capabilities to your calls.

  • Page 10: Prerequisites - On-Premises Deployments

    Polycom Trio. Prerequisites - On-Premises Deployments Before you set up Polycom devices for an on-premises Skype for Business deployment, ensure that you complete the following tasks: ● Set the server log levels to capture only low-level events. ● Disable automatic device update by setting: ...

  • Page 11: Limitations

    Polycom Trio Support. Limitations The Polycom Trio 8800 and 8500 systems support audio-only conference calls in a Microsoft Lync Server 2010 environment. Get Help For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support.

  • Page 12: Deploying Polycom Phones With Skype For Business

    Set Up the Network. If you want to customize default settings, complete all four tasks. Power the Polycom Trio System For instructions on powering the Polycom Trio 8800 and 8500 systems, and the Polycom Trio Visual+ system, refer to Hardware and Accessories.
  • Page 13 • DHCP Option 160. If you are using Polycom devices with a Skype or Lync Base Profile, use Option 161 with the address (URL or IP address) of the provisioning server. You can set the provisioning server address or URL on the device menu.
  • Page 14 Skype for Business DHCP Options on Polycom Trio Solution The following table lists the Skype for Business options and sub-options for DHCP Option 43 supported on Polycom Trio systems. For more detailed information on sub-options and URL format, see Setting Up DHCP for Devices on Microsoft TechNet.

  • Page 15: Set Up Polycom Uc Software

    However, if you want to change or customize default functionality of the phone features, you need to set up and edit Polycom UC Software configuration files on your own provisioning server and send the custom settings to the phones.
  • Page 16 Skype for Business settings. If you are using Polycom UC Software 5.1.1 or later, the Web Configuration Utility is disabled by default and you cannot register phones with the Web Configuration Utility. If you want to use a phone's Web Configuration Utility after the phone is registered with Skype for Business Server, you must enable access to the Web Configuration Utility.
  • Page 17 7 In the confirmation dialog, choose Yes. The phone automatically restarts. Users can now sign in. Centralized Provisioning Polycom strongly recommends using a central provisioning server when provisioning multiple phones to: ● Configure multiple devices automatically ● Facilitate automated software updates ●...
  • Page 18 ● Set the Base Profile with device.* Parameters. Polycom recommends using device.* parameters to configure multiple devices and only if you are familiar with Polycom centralized provisioning and configuration files. Set Up Polycom with Skype for Business Online and ®...
  • Page 19 ● Split files. Enable you to choose UC Software for specific phone models. The split files are smaller in size with faster update times, and they reduce internal network traffic during reboots and updates. ● Combined file. A large directory that contain software files for all Polycom phone models. To deploy UC Software from a provisioning server:...
  • Page 20 This section shows you how to provision multiple devices using parameters in the device.cfg template configuration file included in your UC Software download. Polycom recommends using device.* parameters to configure multiple devices and only if you are familiar with centralized provisioning and configuration files.

  • Page 21: Configuring In-Band Provisioning Settings

    Polycom Trio 8800 and 8500 support only File Allocation Table (FAT) file systems and Polycom recommends using FAT32. If other USB devices are attached to Polycom Trio system, you must remove them and ensure that Polycom Trio system correctly recognizes the USB device you want to install from.
  • Page 22 Place the Polycom Trio 8800 or 8500 System into Recovery Mode You can place the Polycom Trio 8800 or 8500 system into recovery mode when you want to provision with a USB and the provisioning process is not working during normal phone functioning.
  • Page 23 5 Remove fingers from the LCD screen. Recovery process is complete when the device reboots. Place Polycom Trio Visual+ into Recovery Mode You can place the Polycom Trio Visual+ into recovery mode when you want to provision with a USB and the provisioning process is not working during normal phone functioning.

  • Page 24: Audio Features

    Microphone Mute You can configure the Polycom 8800 and 8500 systems to play an audible tone when the mute status of the device is changed either from any of the mute buttons of the system (device and any connected devices) or far-end (remote mute) system.

  • Page 25: Audio Output Options

    Polycom Trio 8500 and 8800 offer audio output and routing options. By default, audio plays out on the Polycom Trio 8800 and 8500 system speaker. When you add video capability by connecting and pairing the Polycom Trio 8500 or 8800 with a Polycom Trio Visual+ system, you can choose to play out audio on connected external speaker and/or the TV/monitor speakers.

  • Page 26: Usb Audio Calls

    Polycom Trio Visual+. USB Audio Calls You can use Polycom Trio 8800 or 8500 as an audio device for your tablet or laptop by connecting your device to the Polycom Trio system with the USB cable supplied in the box.
  • Page 27 You can configure a set of codec properties to improve consistency and reduce workload on the phones. Use the parameters in the following table to specify the priority for audio codecs on your Polycom phones. If 0 or Null, the codec is disabled. A value of 1 is the highest priority.
  • Page 28 Restart or Reboot 0 to 27 site.cfg voice.codecPref.G711_A voice.codecPref.G711_Mu voice.codecPref.G719.32kbps voice.codecPref.G719.48kbps voice.codecPref.G719.64kbps voice.codecPref.G722 voice.codecPref.G7221.24kbps voice.codecPref.G7221.32kbps voice.codecPref.G7221_C.24kbps voice.codecPref.G7221_C.32kbps voice.codecPref.G7221_C.48kbps voice.codecPref.G729_AB voice.codecPref.iLBC.13_33kbps voice.codecPref.iLBC.15_2kbps voice.codecPref.Lin16.8ksps voice.codecPref.Lin16.16ksps voice.codecPref.Lin16.32ksps voice.codecPref.Lin16.44_1ksps voice.codecPref.Lin16.48ksps voice.codecPref.Siren7.16kbps voice.codecPref.Siren7.24kbps voice.codecPref.Siren7.32kbps voice.codecPref.Siren14.24kbps voice.codecPref.Siren14.32kbps voice.codecPref.Siren14.48kbps voice.codecPref.Siren22.32kbps voice.codecPref.Siren22.48kbps voice.codecPref.Siren22.64kbps voice.codecPref.SILK.8ksps voice.codecPref.SILK.12ksps voice.codecPref.SILK.16ksps voice.codecPref.SILK.24ksps Polycom, Inc.
  • Page 29 SILK sample rate. 25 kbps (default) 7 - 25 kbps voice.audioProfile.SILK.16ksps. Set the maximum average site.cfg encMaxAvgBitrateKbps encoder output bitrate in kilobits per second (kbps/s) for the supported SILK sample rate. 30 kbps (default) 8 - 30 kbps Polycom, Inc.
  • Page 30 1 - Enable inband FEC in the SILK encoder. A non-zero value here causes perceptually important speech information to be sent twice: once in the normal bitstream and again at a lower bitrate in later packets, resulting in an increased bitrate. Polycom, Inc.

  • Page 31: Polycom Trio System Audio Codec Support With Skype For Business

    SILK packet duration in milliseconds (ms). 20 ms Polycom Trio System Audio Codec Support with Skype for Business The following tables detail Polycom Trio system audio codec support and priority when registered with Skype for Business. Phone Supported Audio Codec Priority...
  • Page 32 Per RFC 3551. Even though the actual sampling rate for G.722 audio is 16,000 Hz (16 Ksps), the RTP clock rate advertised for the G.722 payload format is 8,000 Hz because that value was erroneously assigned in RFC 1890 and must remain unchanged for backward compatibility. Polycom, Inc.

  • Page 33: Video Features

    Video and Camera Options By default, at the start of a video call, the Polycom Trio 8500 or 8800 paired with a Polycom Trio Visual+ with a connected camera transmits an RTP encapsulated video stream from the local camera. Users can stop and start video by pressing the ‘Stop My Video’...
  • Page 34 Polycom Trio 8500 and 8800 paired with Polycom Trio Visual+: ● Polycom EagleEye IV USB camera (Polycom Trio 8800 only) ● Logitech C930e webcam Below is an example of per-camera configurations for the Polycom EagleEye IV USB camera and LogitechC930e webcam. Example Per-Camera Configuration video.camera.1.type = EagleEyeIVUSB...
  • Page 35 Polycom EagleEye IV USB camera. 0 - The far-end user cannot control the local near-end camera. 1 (default) - Enable far-end camera features.cfg feature.fecc.enabled...
  • Page 36 Choose the milliseconds (ms) an features.cfg up.arrow.repeatDelay arrow button must be held before the arrow starts repeating in the Camera Controls menu for Polycom EagleEye IV USB camera. 500 ms (default) 100 – 5000 ms Choose the milliseconds (ms) between features.cfg...
  • Page 37 NULL (default) 0 -1000 Use to correct the color of video video.cfg video.camera.hue captured by the Polycom EagleEye IV USB cameras. NULL (default) 0 - 1000 Polycom, Inc.
  • Page 38 0 - 1000 Set for per-camera configuration when video.cfg video.camera.x.autoWh you specify the camera type using the iteBalance video.camera.x.type parameter. 1 – Enable auto white balance. This overrides the video.camera.whiteBalance parameter. 0 – Disable auto white balance. Polycom, Inc.
  • Page 39 NULL (default) 0 - Flicker avoidance is automatic. 1 - 50hz AC power frequency flicker avoidance (Europe/Asia). 2 - 60hz AC power frequency flicker avoidance (North America). This parameter overrides video.camera.flickerAvoidance. Polycom, Inc.
  • Page 40 NULL (default) 1000 This parameter overrides video.camera.gamma. Set for per-camera configuration when video.cfg video.camera.x.hue you specify the camera type using the video.camera.x.type parameter. Use to correct the color of video captured. NULL (default) 1000 This parameter overrides video.camera.hue. Polycom, Inc.
  • Page 41 EagleEyeIVUSB LogitechC930e Set for per-camera configuration when video.cfg video.camera.x.whiteB you specify the camera type using the alance video.camera.x.type parameter. Use to correct the white balance tint of video captured. NULL (default) 0 - 1000 This parameter overrides video.camera.whiteBalance. Polycom, Inc.

  • Page 42: Toggling Between Audio-Only Or Audio-Video Calls

    Toggling Between Audio-only or Audio-Video Calls When this feature is enabled on the Polycom Trio 8500 or 8800 system using Polycom Trio Visual+ video capabilities, you can toggle calls between audio-only or audio-video. This feature applies only to outbound calls from your phone; incoming video calls to your phone are answered using video even when you set the feature to use audio-only.

  • Page 43: Video-Based Screen Sharing Support For Polycom Trio Solution

    Video-based Screen Sharing Support for Polycom Trio Solution Polycom Trio 8500 and 8800 allows you to use Video-based Screen Sharing (VbSS) with Skype for Business clients that enables both application and desktop sharing. In previous releases, Trio systems supported only Remote Desktop Protocol (RDP) for receiving content. Only systems registered to Skype for Business support VbSS content sharing.

  • Page 44: Skype For Business Video Layouts On Polycom Trio System

    Skype for Business Video Layouts on Polycom Trio System When using the Polycom Trio 8500 or 8800 system with Polycom Trio Visual+ connected to a monitor, you can set how participants and content display during video calls. The Polycom Trio supports the Gallery View layout for video and content during video calls in standard H.264 video meetings or point-to-point calls.

  • Page 45: Forward Error Correction

    FullScreen Forward Error Correction The Polycom Trio system supports Forward Error Correction (FEC) DV0 and DV1 with Skype for Business Server 2015, Skype for Business 2015 client, and Lync 2013 environments for H.264 SVC. The scheme introduces recovery packets on the transmitter which recover lost video packets on the receiver.

  • Page 46: Supported Video Codecs

    You can configure video resolution from the phone. To configure video resolution from the phone: » On the Polycom Trio system, go to Settings > Basic > Video > Video Call Settings > Centralized Conferencing Profile. Configure Video Resolution using Centralized Provisioning You can configure video resolution using centralized provisioning parameters.
  • Page 47 The following table lists video codec parameters and specifies the video codec preferences for the Polycom Trio 8800 system. To disable codecs, set the value to 0. A value of 1 indicates the codec is the most preferred and has highest priority.
  • Page 48 The largest jitter buffer depth to support. Jitter above this size video.profile.XH264UC.jitterBufferMax always causes lost packets. This parameter should be set to the video.cfg smallest possible value that supports the expected network jitter. 2000 (default) 533 - 2500 Polycom, Inc.
  • Page 49 - Use sharpness or Null if your outgoing video has little or no movement. 0 (default) video.rtcpbandwidthdetect.enable video.cfg 1 - Polycom Trio uses an estimated bandwidth value from the RTCP message to control Tx/Rx video bps. Polycom, Inc.
  • Page 50 Video Features Polycom, Inc.

  • Page 51: Content

    Content Sharing You can show content from a computer during in-person meetings, video conference calls, and point-to-point video calls on the Polycom Trio Visual+ system monitor when paired with a Polycom Trio 8500 or 8800 system. To share content: ● The Polycom Visual+ system must be paired with the Polycom Trio system ●...
  • Page 52 Mac ® computer connected by USB to the Polycom Trio system when in or out of a call. When you install PPCIP version 1.4.2 and run it unopened in the background, the PPCIP application pops up immediately when you connect the computer to Polycom Trio solution via USB.
  • Page 53 When Polycom Trio is registered with Skype for Business, you can use these applications to share content only to a local monitor. You cannot share content from a Polycom Trio system over a Skype for Business call. For instructions, see the Polycom Trio - User Guide at Polycom Trio on Polycom Support.

  • Page 54: Create Conference Room Accounts For Skype For Business

    Create Conference Room Accounts for Skype for Business The Polycom Trio system enables you to use Remote Desktop Protocol (RDP) with Skype for Business clients, which enables both application and desktop sharing. To maximize the benefits of RDP content sharing, Polycom recommends creating a Skype for Business Room System or CsMeetingRoom account to allow sharing from in-room clients.

  • Page 55: Screen Mirroring

    Screen Mirroring with AirPlay Certified Devices This section provides information you need to set up and configure the Polycom Trio 8800 system to work with AirPlay certified devices. The following information applies to using AirPlay certified devices with the Polycom Trio 8800 system: ●...
  • Page 56 When the Polycom Trio 8800 system receives content from a Skype for Business client using the Remote Desktop Protocol (RDP) at the same time as content from an AirPlay certified device, the AirPlay content takes precedence and displays.
  • Page 57 Content Polycom Trio 8800 for AirPlay Parameters Use the following parameters to configure the Polycom Trio 8800 system for AirPlay certified devices. Polycom Trio 8800 for AirPlay Parameters Template Parameter Permitted Values Restart Causes Restart or Reboot none (default) - No security code features.cfg...
  • Page 58 The Polycom Trio 8800 system does not advertise on my device The Polycom Trio may not be broadcasting for discovery, or the broadcasts are being blocked. ● Ensure your Apple device is on the same subnet as the Polycom Trio 8800 system and that Polycom Trio has screen mirroring enabled.
  • Page 59 Windows device to the Polycom Trio 8800 system monitor. Windows or Android devices can discover and connect directly with the Polycom Trio 8800 system and do not have to be on the same network. The Polycom Trio 8800 system supports content sharing from the following Android and Windows devices: ...
  • Page 60 ● Ensure Wi-Fi is enabled on your device and the band is set to 2.4GHz or Auto. The Auto setting allows the connecting device better access to a free wireless channel. ● Ensure the correct country of operation is set and that both bands are selected on the Polycom Trio 8800 system by configuring the following: device.wifi.country.set="1"...
  • Page 61 Configuring Debugging Logs If you experience further issues using Wireless Display on the Polycom Trio 8800 system, you can enable the following logging parameters on your Polycom Trio 8800 system to get extended debugging data. Wireless Display Debugging Parameters...
  • Page 62  Settings > Status > Diagnostics > Local Content Media Statistics.  Settings > Status > Diagnostics > Graphs > Local Video Content Statistics.  Settings > Status > Diagnostics > Graphs > Networked Devices Graphs.  Settings > Status > Diagnostics > Networked Devices > Statistics. Polycom, Inc.

  • Page 63: User Accounts And Contacts

    Polycom phones registered with Skype for Business. When you register a Polycom Trio 8800 or 8500 system with Skype for Business, a Calendar icon displays on the phone Home screen that enables users to access features. Users can view and join Outlook calendar events directly from Polycom Trio system.
  • Page 64 You have the option to enable Skype for Business Exchange calendar using the following parameters on your central provisioning server. If you are using Polycom Trio Solution, parameters are included in Example Configuration File for Polycom Trio 8800 Collaboration Kit with Skype for Business on Polycom Trio >...
  • Page 65 Calendar Meeting Details You can use exchange.meeting.show* parameters to show or hide the following meeting details from the calendar display on the Polycom Trio 8500 and 8800 system screen and on the monitor connected to the Polycom Trio Visual+: ● Subject.
  • Page 66 User Accounts and Contacts meeting as ‘private’. When meeting organizers mark a meeting invitation as Private in Outlook, the Polycom Trio system displays the meeting invite on the Trio phone calendar and TV screens with ‘Private Meeting’ in the subject line and a lock icon. The conference ID is included in the Outlook invitation.
  • Page 67 0 - The phone does not make an alert sound when users receives reminder notifications of calendar events. Note that when enabled, alert sounds take effect only if exchange.meeting.reminderE nabled is also enabled. Polycom, Inc.
  • Page 68 1 (default) - Show Agenda/Notes in applications. exchange.meeting. Meeting Details that displays after showDescription you tap a scheduled meeting on the Polycom Trio 8800 system calendar. 0 - Hide the meeting Agenda/Notes. 1 (default) - Show the meeting applications. exchange.meeting.showLocation location.
  • Page 69 1 - Exchange autodiscovery is enabled and the phone automatically discovers the Exchange server using the email address or SIP URI information. 0 - Exchange autodiscovery is disabled on the phone and you must manually configure the Exchange server address. Polycom, Inc.
  • Page 70 Available for: features.cfg feature.exchangeCalendar.enab Polycom Trio 8800 and 8500 systems VVX 300/301, 310/311, 400/401, 410/411, 500/501, 600/601 and 1500 business media phones VVX 250, 350, and 450 business IP phones...
  • Page 71 Exchange server from the phone. 0 - The Exchange voicemail feature is disabled and users cannot retrieve voicemails from Exchange Server on the phone. You must also enablefeature.exchangeCalen dar.enabled to use the Exchange contact feature. Polycom, Inc.
  • Page 72 Skype for Business address book service contact search. 12 (default) 5 - 50 0 (default) - Skype for Business features.cfg features.contacts.readonly Contacts are editable. 1 - Skype for Business are read-only. Polycom, Inc.
  • Page 73 0 - The phone displays a summary page with message counts. The user must press the Connect soft key to dial the voicemail server. 1 - The phone dials voicemail services directly (if available on the call server) without displaying the voicemail summary. Polycom, Inc.

  • Page 74: Private Meetings In Microsoft Exchange

    Polycom Trio calendar. 1 – Meetings marked as private in Outlook show the list of meeting attendees and invitees on the Polycom Trio calendar. 0 (default) – Meetings marked as private in Outlook do exchange.meeting.private.showDescription not display a meeting description on the Polycom Trio applications.cfg...

  • Page 75: Unified Contact Store

    2013. Contact Directories When the Polycom Trio system Base Profile is set to Skype, you can access contacts using the Skype for Business contact list and set the contact list to be editable or read-only. The local contact directory is disabled by default when the Polycom Trio system Base Profile is set to Skype and you can enable it using the parameter feature.directory.enabled.

  • Page 76: Call Logs

    User Accounts and Contacts Configuring Contacts The following parameters configure the local contact directory on the Polycom Trio solution. Local Contact Directory Parameters Parameter Permitted Values 2,000 (default) - Number of contacts that can be stored by default in the dir.local.contacts.maxNum...

  • Page 77: Administrator Menu On Polycom Trio Systems

    Administrator Menu on Polycom Trio Systems For the Polycom Trio 8800 and 8500 systems, you can add a new ‘Advanced' menu containing a subset of administrator settings. The added 'Advanced' menu item does not require a password but one can be assigned to it.
  • Page 78 1 - Causes the 'Advanced' menu item to be renamed 'Admin' and adds a menu item 'Advanced' that contains a subset of administrator features. The new 'Advanced' menu does not require a password but you have the option to assign one to it. Polycom, Inc.

  • Page 79: Skype For Business User Profiles

    Polycom recommends that you create a single default user password for all users. You can reset a user's password by removing the password parameter from the override file. This causes the phone to use the default password in the <user>.cfg file.
  • Page 80 <user>-calls.xml. This list is retained each time the user logs in to their phone. Configuration parameter precedence (from first to last) for a phone that has the user profile feature enabled ● <user>-phone.cfg ● Web Configuration Utility ● Configuration files listed in the master configuration file (including <user>.cfg) ● Default values Polycom, Inc.

  • Page 81: Call Controls

    Skype for Business Local and Centralized Real-Time Audio and Video Calling You can set up ad hoc 'Meet Now' or scheduled, local, or centralized calls on Polycom Trio 8800 and 8500 registered with Skype for Business. To enable video calls, you must pair a Polycom Trio 8500 or 8800 system to Polycom Trio Visual+ and connect Polycom Trio Visual+ to a display screen and a Logitech Webcam C930e USB camera.

  • Page 82: Join A Meeting With A Sip Uri

    If a meeting lists multiple dial-in numbers or URIs for the meeting, by default the Join button automatically dials the first number. You now have the option of configuring the Polycom Trio 8800 system to offer users a list of available numbers when they tap the Join button instead of dialing the first number.

  • Page 83: Skype For Business Private Meeting Parameters

    List of comma-separated domains that will be applicatio exchange.meeting.parseA permitted to be interpreted as SIP URIs ns.cfg llowedSipUriDomains Null (default) String (maximum of 255 characters) Skype for Business Private Meeting Parameters Use the following parameters to configure Skype for Business private meetings. Polycom, Inc.
  • Page 84 Polycom Trio calendar. 1 – Meetings marked as private in Outlook show the list of meeting attendees and invitees on the Polycom Trio calendar. 0 (default) – Meetings marked exchange.meeting.private.s as private in Outlook do not howDescription display a meeting description on the Polycom Trio calendar.

  • Page 85: Usb Mode For Skype Room Systems And Surface Hub

    USB Mode for Skype Room Systems and Surface Calls and call controls display on the Polycom Trio 8800 and 8500 system and Skype Room System or Microsoft Surface Hub when you connect Polycom Trio system via USB cable and set the Polycom Trio system Base Profile to 'SkypeUSB'.
  • Page 86 Connecting Polycom Trio System to a Skype Room System or Microsoft Surface Hub Complete the following steps to connect Polycom Trio 8800 and 8500 system with a Skype Room System or Surface Hub. To connect Polycom Trio with a Skype Room System or Surface Hub: 1 Update the Microsoft Surface Hub to the latest release version to successfully connect to the Polycom Trio solution.

  • Page 87: Local Call Recording

    Skype - Use this Base Profile for Skype for Business deployments. SkypeUSB - Use this Base Profile when you want to connect Polycom Trio to a Skype Room System or Surface Hub. 0 (default) - The Hold and features. voice.usb.holdResume.en...

  • Page 88: Configuring Shared Line Appearance (Sla) For Skype For Business

    0 - 25 Hybrid Line Registration The Polycom Trio 8500 and 8800 system supports hybrid (Skype for Business / Open SIP) registration. You can simultaneously register one line with Skype for Business or Open SIP and a second line with another Open SIP server.
  • Page 89 Non-Skype line in Busy In a conference Not Supported conference Skype line in con- Busy In a conference Not Supported ference DND on Skype Do Not Disturb Not Supported line DND on Open Available Available Not Supported SIP line Polycom, Inc.
  • Page 90 ● Merging of local conference is only supported with open SIP registrations and not supported with Skype for Business (bridging a Skype for Business with an open SIP line is not supported). ● Local merging of two point-to-point calls made using two different lines between two Polycom Trio systems is not supported.

  • Page 91: International Dialing Prefix

    Web Configuration Utility page after enabling the feature using configuration parameter. Make sure the to set the Base profile as Skype for Business on the Polycom Trio 8800 system. To configure a hybrid line registration using Web Configuration Utility: 1 Sign in to the Polycom Trio 8800 system's Web configuration Utility page using Admin account.

  • Page 92: Centralized Conference Control Protocol (Cccp)

    The configuration syntax of the digit map is based on recommendations in section 2.1.5 of 3435. Local Digit Maps Parameters Polycom support for digit map rules varies for open SIP servers and Microsoft Skype for Business Server. Use the parameters in the following table to configure this feature. Polycom, Inc.
  • Page 93 Dial. 1 (default) Choose whether the dial plan applies to site.cfg dialplan.applyToUserSe calls placed when the user presses Send. 1 (default) 0 (default for Generic Profile) site.cfg dialplan.conflictMatch Handling 1 (default for Skype Profile) Polycom, Inc.
  • Page 94 A comma (,), which turns dial tone back on. • A plus sign (+) is allowed as a valid digit • The extension letter R Determine whether to filter out (+) from debug.cfg dialplan.filterNonDigi the dial plan. tUriUsers 0 (default) Polycom, Inc.
  • Page 95 NULL (default) 10-25 digit number TEL URI If using a URI, the full URI is included verbatim in the P-A-I header. For example: • dialplan.routing.emergency.outbo undIdentity = 5551238000 • dialplan.routing.emergency.outbo undIdentity = sip:john@emergency.com • dialplan.routing.emergency.outbo undIdentity = tel:+16045558000 Polycom, Inc.
  • Page 96 For each emergency entry (x), one or more server entries (x,y) can be configured. x and y must both use sequential numbering starting at 1. Polycom, Inc.
  • Page 97 Blind transfer for 911 or other emergency calls may not work if registration and emergency servers are different entities. Set the port of a SIP server to use for site.cfg dialplan.routing.serve routing calls. r.x.port 5060 (default) 1 to 65535 Polycom, Inc.

  • Page 98: Dial Plans

    Regular Expressions on Microsoft Developer Network. Multiple Emergency Number Dial Plan When registering Polycom devices with Skype for Business, you can configure multiple emergency numbers on the Skype for Business server. When you correctly configure the multiple emergency numbers Polycom, Inc.
  • Page 99 SIP URI Dialing When making a URI call, Polycom Trio 8500 and 8800 systems allow dial plan matching for SIP URI calls to append strings to the dialed number. SIP URI dial plan can also be used with auto line switching in Hybrid registration scenarios to automatically select the line based on dial plan.
  • Page 100 Dial Plan, Dial Plan Normalization, and Digit Map Parameters Polycom does not support all regular expression dial plans. The following tables list available parameters and supported and unsupported dial plans with Skype for Business Server. The tables are followed by examples of supported and unsupported dial plans.
  • Page 101 Specify the time in seconds that site.cfg dialplan.userD the phone waits before dialing a ial.timeOut number you enter while the phone is on hook. This parameter applies only when its value is lower than up.IdleTimeOut. 4 seconds (default) 0 to 99 seconds Polycom, Inc.
  • Page 102 40 seconds (default) 0 to 65535 seconds Supported Dial Plans Polycom phones support Skype for Business External Access Prefix functionality. Examples of supported dial plans include the following: ● Support for multiple combination of braces (): ^91(727|813)([2-9]\d{6})$@+9$1$2@0 ● Support for 'ext': ^64(\d{2})$@+86411845933$1;ext=64$1@0...
  • Page 103 Example Description of Example {,m} Specifies at most m \d {,6} Match at most 6 matches digits {n,} Specifies at least n \d {3,} Match at least 3 matches digits (with no limit to number of digits matched) Polycom, Inc.
  • Page 104 Specifies at least n, but no \d {3,6} Match at least 3 more than m, matches digits but no more than 6 digits The match must end at ‘$’ ^(123$|125$) Match either the string 123 or the string 125 Polycom, Inc.

  • Page 105: System Display

    This section provides information on setting up features involving the phone’s user interface. Capture Your Device's Current Screen You can capture your phone or expansion module's current screen. Note that the Polycom Trio solution does not support expansion modules. Before you can take a screen capture, you must provide power and connect the expansion module to a phone, and enable the phone's web server using the parameter httpd.enabled.

  • Page 106: Time And Date Wizard

    Time and Date Wizard Users signing into Skype for Business on the Polycom Trio 8800 or 8500 system for the first time are prompted to set the time zone, time format, and date format before they start using the system. This feature is enabled by default.

  • Page 107: Polycom Trio System Screen

    Polycom Trio System Screen This section provides an overview of icons and feature buttons you can display or hide on the Polycom Trio 8500 and 8800 system user interface. When using the Polycom Trio system with the Polycom Trio Visual+, you can also configure system information to display on the monitor connected to the Polycom Trio Visual+ system.
  • Page 108 Polycom Trio Visual+. 1 (default) IP Address Specify where the IP address of the up.hideSystemIpAddress Polycom Trio system and Polycom Trio features.cfg Visual+ are hidden from view. You can access the IP address from the phone Advanced menu if you set this parameter to 'Menu' or 'Everywhere'.
  • Page 109 Home screen and is accessible from the dial pad. Diagnostics 0 (default) - A Diagnostics icon does not homeScreen.diagnostics.enable show on the Home screen. features.cfg 1 - A Diagnostics icon shows on the Home screen to provide quick access to the Diagnostics menu. Polycom, Inc.

  • Page 110: Phone Theme

    Phone Theme You can set the Polycom Trio system theme, the labels and colors that display on the system screen. When the Polycom Trio system Base Profile is set to Skype, the Skype for Business theme displays by default.

  • Page 111: Polycom Trio System Display Name

    Polycom Trio System Display Name The system name displays in the Global menu of the Polycom Trio 8500 and 8800 systems and on the monitor connected to the Polycom Trio Visual+ accessory paired with a Polycom Trio system. The system name also displays on any devices connected with the system wirelessly, such as Bluetooth, AirPlay-enabled devices.
  • Page 112 NULL (default) UTF-8 encoded string The user part (for example, 1002) or reg.1.address the user and the host part (for example, 1002@polycom.com) of the registration SIP URI or the H.323 ID/extension. Null (default) string address The display name used in SIP reg-advanced.cfg...

  • Page 113: Polycom Trio Solution Ip Address

    Global menu of the Polycom Trio system. String Polycom Trio Solution IP Address You can hide or choose where to show the IP addresses of the Polycom Trio systems and Polycom Trio Visual+ accessory. Polycom, Inc.

  • Page 114: Configure The Polycom Trio System Phone Number And Label

    Configure the Polycom Trio System Phone Number and Label You can configure the Polycom Trio system phone number or label to display on the Home screen from the phone or using centralized provisioning parameters. Configure the Phone Number or Label from the Phone You can configure display of the phone number or label on the Home screen from the phone.

  • Page 115: Status Messages

    "-". Status Messages You can choose to display a maximum of five multi-line messages in the Polycom Trio Visual+ Status Bar. Each message can contain a maximum of 64 characters. If the length of the message exceeds the size of the status bar, the message wraps into multiple lines.

  • Page 116: System Name For Wireless Content Connections

    System Name for Wireless Content Connections When the Polycom Trio 8800 system is registered with Skype for Business, you can determine if the Skype for Business display name shows in the list of available devices that supported Apple, Windows, or Android devices can connect with to share content using AirPlay or Miracast.
  • Page 117 NULL (default) The user part (for example, 1002) or the reg.x.address user and the host part (for example, 1002@polycom.com) of the registration SIP URI or the H.323 ID/extension. Null (default) string address Polycom, Inc.

  • Page 118: Time Zone Location Description

    Web Configuration Utility. The time zone location description is set automatically if you set the device.sntp.gmtOffset parameter manually using the phone menu or Web Configuration Utility. Polycom, Inc.
  • Page 119 Web Configuration Utility. The time zone location description is set automatically if you set the tcpIpApp.sntp.gmtOffset parameter manually using the Web Configuration Utility. Polycom, Inc.
  • Page 120 (GMT -4:00) Georgetown (GMT +5:00) Ekaterinburg (RTZ 4) (GMT -3:30) Newfoundland (GMT +5:00) Islamabad (GMT -3:00) Brasilia (GMT +5:00) Karachi (GMT -3:00) Buenos Aires (GMT +5:00) Tashkent (GMT -3:00) Greenland (GMT +5:30) Mumbai,Chennai (GMT -3:00) Cayenne,Fortaleza (GMT +5:30) Kolkata,New Delhi Polycom, Inc.
  • Page 121 (GMT +11:00) New Caledonia (GMT +2:00) Bucharest,Cairo (GMT +11:00) Chokurdakh (RTZ 10) (GMT +2:00) Amman,Beirut (GMT +12:00) Fiji Islands (GMT +12:00) Auckland,Anadyr (GMT +12:00) Petropavlovsk-Kamchatsky (RTZ 11) (GMT +12:00) Wellington (GMT +12:00) Marshall Islands (GMT +13:00) Nuku'alofa (GMT +13:00) Samoa Polycom, Inc.

  • Page 122: Network

    Polycom Trio system. You can make calls from the connected device and play audio from calls, video, or music from the Polycom Trio system speaker. Note you can connect one device at a time to the Polycom Trio system via Bluetooth. You cannot connect via Bluetooth during an active call. The Polycom Trio 8800 conference phone can remember up to 10 previously paired devices.

  • Page 123: Wireless Network Connectivity (Wi-Fi)

    Wi-Fi. Enabling Wi-Fi automatically disables the Ethernet port. You cannot use Wi-Fi and Ethernet simultaneously to connect Polycom Trio 8800 system to your network. When you connect to your network over Wi-Fi, only Polycom, Inc.
  • Page 124 Polycom Trio 8800 is connected to your network using Wi-Fi. Enable Wi-Fi on the Polycom Trio 8800 System You can wirelessly connect the Polycom Trio 8800 to your network using Wi-Fi, which is disabled by default. When you enable Wi-Fi, the system reboots.

  • Page 125: Extended Link Layer Discovery Protocol (Lldp)

    Configuring LLDP Fast Start Count Fast start count enables a device to initially advertise itself over the network at a fast rate for a limited time when an LLDP-MED endpoint has been newly detected or connected to the network. Polycom, Inc.

  • Page 126: Stun / Turn / Ice Parameters

    TURN server. NULL (default) MSOCS (default) firewall-nat. tcpIpApp.ice.mode Disabled Standard Enter the IP address of the STUN server. firewall-nat. tcpIpApp.ice.stun.ser NULL (default) The UDP port number of the STUN server. firewall-nat. tcpIpApp.ice.stun.udp Port 3478 (default) 1 - 65535 Polycom, Inc.
  • Page 127 NULL (default) 443 (default) firewall-nat. tcpIpApp.ice.turn.tcp Port 1 - 65535 The UDP port number of the TURN server. firewall-nat. tcpIpApp.ice.turn.udp Port 443 (default) 65535 Enter the user name to authenticate to the firewall-nat. tcpIpApp.ice.username TURN server. NULL (default) Polycom, Inc.
  • Page 128 • tcpIpApp.ice.ReflexiveChecksRequir • tcpIpApp.ice.MaxRetries TCPUDP (default) – Gathers all the firewall-nat. tcpIpApp.ice.NetworkMode possible UDP and TCP ice candidates. TCPOnly – Gathers all the TCP candidates along with UDP host candidates. UDPOnly - Gathers all the UDP candidates. Polycom, Inc.
  • Page 129 5. • For VVX 501 and 601 phones, value is set to 7. Time interval to serialize first attempt of firewall-nat. tcpIpApp.ice.ConnCheckIn connectivity check of identified ice etvalPairs candidate pairs per call. 25 (default) 25 – 100 ms Polycom, Inc.
  • Page 130 ICE connectivity check pair identified in case of a request timeout or upon failure. 2 (default) 2 – 24 The default value for tcpIpApp.ice.MaxRetries parameter is set to 5 when using any VVX platform. Polycom, Inc.

  • Page 131: Security

    Configuring the Web Configuration Utility The security update for Skype for Business includes a device parameter and a corresponding device.set parameter. Polycom recommends using device.* parameters only if you are familiar with the centralized provisioning method and with Polycom UC Software.
  • Page 132 1 (default) - The web server is lyncSharedLC enabled. Example.cfg 0 - The web server is disabled. Base Profile = Skype, SkypeUSB 0 (default) - The web server is disabled. 1 - The web server is enabled. Polycom, Inc.

  • Page 133: Device Lock For Skype For Business

    Profile Photo on Device Lock Screen When a user is signed in to their Skype for Business account on the Polycom Trio 8800 and 8500 systems, and VVX 400, 500, and 600 series business media phones, the user's Microsoft Exchange or public website profile photo displays on the Lock screen.
  • Page 134 Tel URI or SIP URI, for example, phoneLock.authorized. 1.value=”cwi57@cohovi neyard.com” up.btoeDeviceLock.tim Configure a time delay after features.cfg eOut which the phone locks when the user locks the computer paired with the phone. 10 seconds (default) 0 - 40 seconds Polycom, Inc.
  • Page 135 1 - After six unsuccessful unlock attempts, the user is signed out of the phone, must sign in again, and is prompted to create a new lock code. Polycom, Inc.

  • Page 136: Administrator And User Passwords

    Polycom 8800 system user password. You can change the Polycom Trio Visual+ password on the Polycom Trio 8800 menu or Web Configuration Utility. When the Polycom Trio solution Base Profile is set to SkypeUSB, you can set the keyboard entry mode for the password in the Advanced menu on the phone.
  • Page 137 Use 0 to allow null passwords. 2 (default) 0 -32 1 (default) The phone briefly features.cfg up.echoPasswordDigits displays password characters before being masked by an asterisk. 0 - The phone displays only asterisks for the password characters. Polycom, Inc.

  • Page 138: Security Certificates

    Utility. You can manually install certificates on a per-phone basis only. You must use Base64 format. Manually Install a Certificate for Polycom Trio Systems Using Configuration Files You can manually install a certificate using configuration parameters in the template files available with UC Software.

  • Page 139: Lock Phone Ports And Interface

    5 To verify that the file is loaded, go to Menu > Settings > Status > Platform > Configuration. Lock Phone Ports and Interface You can make the Polycom Trio 8800 and 8500 system more secure by disabling Wi-Fi, Bluetooth and NFC, USB host, and USB device ports.The following table lists parameters that lock ports and disable features.

  • Page 140: Securing Audio Using Master Key Identifier (Mki)

    Visual+ for video when using Wi-Fi. For secure audio communications, Polycom phones offer support for the crypto header with and without MKI in the offer SDP. The master key identifier (MKI) is an optional parameter to include the crypto header in the...
  • Page 141 SDP offer: one without an MKI, and one with a four-byte MKI parameter in the SDP message of the SIP INVITE / 200 OK. 0 - Polycom phone offers only one non-MKI crypto in the SDL offer. Polycom, Inc.

  • Page 142: Sign In Methods

    Note that the maximum length of the user name or sign in address (Name + Domain) is limited to 45 characters. Note: You cannot configure login credentials using the Polycom Web Configuration Utility. Configuring a Skype for Business Sign In Method and Credentials The following parameters configure the type of sign in on the phones and user credentials.
  • Page 143 Microsoft credentials if the parameter reg.1.auth.loginCredentialTy pe is set to the default value. LoginCredentialNone (default) usernameAndPassword - Set credentials to sign-in address, user name, domain, and password in the required format. extensionAndPIN - Set credentials to extension and PIN. Polycom, Inc.
  • Page 144 You can set PIN Authentication or SSI login credentials in the configuration file to log in users automatically after the phone powers up. The following example sets PIN Auth user credentials in the configuration file: ● reg.1.auth.usePinCredentials="1" ● reg.1.auth.loginCredentialType="extensionAndPIN" ● device.set="1" ● device.logincred.extension.set="1" ● device.logincred.extension="xxxx" ● device.logincred.pin.set="1" Polycom, Inc.

  • Page 145: Pin Authentication

    PIN Authentication menu to users. The PIN Auth menu does not display and is not available for Skype for Business Online. Related Links ● To enable or disable the Web configuration Utility, refer to Accessing the Web Configuration Utility. PIN Authentication Parameters Parameters listed in the following table configure PIN Authentication sign-in method. Polycom, Inc.

  • Page 146: Web Sign In For Skype For Business Online

    If you are using Multi-Factor Authentication (MFA), you must use Web Sign In as the user sign in method with Polycom phones. Note that if you are using MFA and you enable the remember Multi-Factor Authentication option on Office 365, the phones automatically sign out after the number of days specified in Office 365.

  • Page 147: Single Sign-On (Sso) Solutions

    Microsoft Exchange and Skype for Business, at the same time. SSO enables users to switch between different cloud-based applications during a single session, without being prompted to enter login credentials every time. Polycom, Inc.

  • Page 148: Hardware And Accessories

    Note that PoE+ provides Polycom Trio systems with full functionality. The following features are not available on Polycom Trio 8800 system when using PoE: ● The Polycom Trio 8800 system LAN OUT port out does not provide PoE+ power and cannot be used to power the Polycom Trio Visual+.

  • Page 149: Power The Polycom Trio System With The Optional Power Injector

    Polycom Trio 8800 and 8500 system. If you are using the power injector to power the Polycom Trio 8800 and your setup includes the Polycom Trio Visual+, connect the Polycom Trio 8800 in the following sequence before powering up the Polycom Trio 8800 and Visual+.
  • Page 150 Hardware and Accessories Note: You cannot use Polycom Trio Visual+ for video calls when you connect the Polycom Trio 8800 system to your network using Wi-Fi. The Polycom Trio 8800 system and Polycom Trio Visual+ pair only when the Polycom Trio system is connected to your network over Ethernet.
  • Page 151 1 (default) - The Polycom logo features.cfg mr.bg.showPlcmLogo shows on the TV attached to the paired Polycom Trio Visual+. 0 - Hides the Polycom logo on the Polycom Trio Visual+. Specifies the HTTP URL location features.cfg mr.bg.url of a background image to use on the TV attached to the paired Polycom Trio Visual+.
  • Page 152 8500 or 8800 system is notified when you press the Pair button on the Polycom Trio Visual+. 1 - The Polycom Trio 8500 or 8800 system is not notified when you press the Pair button on the Polycom Trio Visual+.
  • Page 153 0 - 10 Identify Paired Devices If you are using multiple Polycom Trio systems and are not sure which Polycom Trio Visual+ it is paired with which, you can identify which devices are paired on the Polycom Trio system screen.

  • Page 154: Polycom Trio System Power Management

    You can use Power Sourcing Equipment Power (PoE PSE Power) to power a Polycom Trio Visual+ system from the LAN OUT port of the Polycom Trio 8800 system. To use PoE PSE Power, you must power the Polycom Trio 8800 system with an IEEE 802.3at Power over Ethernet Plus (PoE+) compliant power source.

  • Page 155: Consumer Electronics Controls (Cec) Over Hdmi

    Specify the LAN OUT PoE class. poe.pse.class new.cfg 0 (default) 0 - 3 1 (default) - The Polycom Trio 8800 LAN OUT interface provides PoE power to a poe.pse.enabled connected device. new.cfg 0 - PoE power is not provided by the LAN OUT port.
  • Page 156 Hardware and Accessories To enable CEC using the Web Configuration Utility: 1 Enter the IP address of the Polycom Trio 8800 system you are using to a web browser. 2 Log into the Web Configuration Utility as an administrator. 3 Go to Settings > Networked Devices > Power Saving Settings.
  • Page 157 0 - 23 Set x to Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday (refer to powerSaving.officeHours.duration for an example). black (default) - The Polycom Trio Visual+ displays a black screen powerSaving.tvStandbyMode after entering power-saving mode. site.cfg noSignal - Power-saving mode turns off the HDMI signal going to the Polycom Trio Visual+ monitor.
  • Page 158 Hardware and Accessories Polycom, Inc.

  • Page 159: Device And Software Support

    You can upgrade the software that is running on the Polycom phones in your organization. The upgrade process varies with the version of Polycom UC Software that is currently running on your phones and with the version that you want to upgrade to.

  • Page 160: Data Center Resiliency

    ● You can access current Call Forwarding settings in read-only mode. Polycom Experience Cloud The Polycom Experience Cloud (PEC) service is an experimental feature that allows your Polycom Trio solution to share basic diagnostic and phone usage data including start and stop events, call quality information, packet statistics, call duration, and call logs with Polycom.

  • Page 161: Client Media Port Ranges For Qoe

    Initial logging level for the Networked Devices Manager log module. log.level.change.mrmgr 4 (default) 0 - 6 Initial logging level for the Polycom People+Content IP log module. log.level.change.ppcip 4 (default) 0 - 6 Initial logging level for the Proximity log module.

  • Page 162: Microsoft Quality Of Experience Monitoring Server Protocol (Ms-Qoe)

    MS-QoE is compatible with Skype for Business and Lync Server 2010 and 2013. All parameters for enabling or disabling QoE are included in the in-band provisioning parameters sent from the Skype for Business server. Note that Polycom supports only those elements listed in section Polycom-Supported Skype for Business QoE Elements.
  • Page 163 1 Enter the IP address of the phone into a web browser and log in as Administrator or User. 2 Go to Diagnostics > Skype for Business Status > Quality of Experience. QoE Parameters Use the following Polycom parameters to configure MS-QoE from a provisioning server. Polycom, Inc.
  • Page 164 Total packets lost for an interval/total packets expected for the interval *256 as stated in RFC 2611, section 4.7.1. 25 ms (default) - Approximately a 10% packet loss. 0 to 100 Polycom, Inc.
  • Page 165 > 2.9 signifies good quality networkMOS > 2.9 < 1.9 signifies poor quality networkMOS < 1.9 signifies bad quality Polycom-Supported Skype for Business QoE Elements This section lists the Microsoft Quality of Experience (QoE) elements supported by Polycom phones. Polycom, Inc.
  • Page 166 Device and Software Support For a list of all parameters that report QoE data, see Microsoft [MS-QoE] PDF at [MS-QoE]: Quality of Experience Monitoring Server Protocol. Polycom-Supported Skype for Business QoE Elements Parent Element Child Elements/Attributes VQReportEvent VQSessionReport VQSessionReport SessionId...
  • Page 167 Device and Software Support Polycom-Supported Skype for Business QoE Elements Parent Element Child Elements/Attributes MediaLine Description InboundStream OutboundStream Description Connectivity Security Transport LocalAddr RemoteAddr v3:ReflexiveLocalIPAddress v3:MidCallReport LocalAddr, RemoteAddr, IPAddr RelayAddr Port SubnetMask v2:MACAddr Connectivity IceWarningFlags (Five flags supported) RelayAddress InboundStream...
  • Page 168 Device and Software Support Polycom-Supported Skype for Business QoE Elements Parent Element Child Elements/Attributes Packetloss LossRate LossRateMax BurstGapLoss BurstDensity BurstDuration GapDensity GapDuration Delay RoundTrip RoundTripMax Utilization Packets Payload Audio Payload.Audio PayloadType PayloadDescription SampleRate v4:JitterBufferSizeAvg v4:JitterBufferSizeMax v4:JitterBufferSizeMin v4:NetworkJitterAvg v4:NetworkJitterMax v4:NetworkJitterMin Signal...

  • Page 169: User Log Upload

    Web Configuration Utility and set log levels from the phone. This feature is available on the Polycom Trio 8800 and 8500 systems, and all VVX business media phones registered with Skype for Business Server on-premises or online and with Microsoft Lync 2013 or 2010 Server.
  • Page 170 To set log levels from the Web Configuration Utility: 1 Enter the IP address of the phone into a web browser and log in as Administrator or User. 2 Go to Settings > Logging. 3 In Server Log Level, select a log level. Polycom, Inc.

  • Page 171: Polycom Uc Software Update

    UC Software 4.1.x or UC Software 5.x.x. Update UC Software with Manually You can use an USB flash drive to update the software on the Polycom Trio system or to provision and configure the system. When you configure the system using a USB drive, the configuration on the USB overrides all previous configurations.
  • Page 172 If you want to change the default behavior of the software update any of these parameters, you must configure the parameters in the following table. Note these parameters are not included in the sample configuration files Polycom provides in the Microsoft directory of the UC Software download. Configuring Automatic Software Update The following table lists parameters that configure automatic software updates and polling of the provisioning server.
  • Page 173 Min=300 seconds Max=1800 seconds You can choose to site.cfg prov.polling.enabled automatically poll the provisioning server for software updates. 1 (default) - the phone automatically polls the server for software updates. 0 - Disable automatic polling. Polycom, Inc.
  • Page 174 In relative mode, the polling period starts once the phone boots. If random mode is set to a time greater than 86400 (one day) polling occurs on a random day based on the phone MAC address. Polycom, Inc.
  • Page 175 Software Update using Windows Update Server You can use Windows Update Server to update software on the Polycom Trio 8800 and 8500 systems connected as a USB device to a Microsoft Surface Pro or to a computer running Windows 10 when you set the Base Profile to Skype USB Optimized.

  • Page 176: Phone Default Settings

    Before resetting a device, verify that you do not need to keep parameters such as a provisioning server address or credentials. Polycom devices store settings in up to three locations on a provisioning server that correspond to ways you can apply settings: ●...
  • Page 177 Outbound Ports for Polycom Trio 8800 System with Skype for Business The following table lists the outbound IP ports currently used by the Polycom UC Software running on the Polycom Trio 8800 system with Skype for Business. Outbound IP Port Connections to Polycom Trio Systems with Skype for Business...
  • Page 178 Real-Time Transport Protocol (RTP) Port Parameters for Skype for Business Use the parameters in the following table to configure RTP packets and ports for Polycom Trio 8800 and 8500 systems registered with Skype for Business. The Polycom Trio 8500 supports audio only and does not support video or content; you cannot configure video and content port ranges for the Polycom Trio 8500 system.
  • Page 179 Determines the end port for the site.cfg tcpIpApp.port.rtp.lync.v video port range. ideoPortRangeEnd 5429 (default) Min - 1024 Max - 65535 Determines the end port for the site.cfg tcpIpApp.port.rtp.lync.c content port range. ontentPortRangeEnd 5469 (default) Min - 1024 Max - 65535 Polycom, Inc.
  • Page 180 These parameters provide additional RTP port ranges to transmit media between the Polycom Trio system and Polycom Trio Visual+ systems. Use these parameters only when the default port ranges of these parameters overlaps with the audio, video, and content port ranges.

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