Troubleshooting - Bosch ARD-FPBEPPR-OC Installation Manual

28 en | Troubleshooting
13

Troubleshooting

Fingerprint can not be read well or it takes too long.
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Fingerprint is entered but authorization keeps failing.
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Authorized but door is not opened.
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Device doesn't operate though power is connected.
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| V 1.1 | 2010.10
Check whether a finger or fingerprint sensor is stained
with sweat, water, or dust
Retry after wiping off finger and fingerprint sensor with dry
towel.
If a fingerprint is way too dry, blow on the finger and retry.
Check whether the user is restricted by door zone or time
zone.
Inquire of administrator whether the enrolled fingerprint
has been deleted frin the device for some reason.
Check whether the time is set as lock time.
Check whether an antipass back mode is in use. In
antipass back mode, only who entered can exit.
Check whether a device and a bracket is well connected to
each other. If not, a tamper switch is activated and the
device doesn't work.
Installation manual
BioEntry Plus
Bosch Access Systems GmbH