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NeuraLabel 300x User Manual

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NeuraLabel 300x
Continuous Form Label Printer
NeuraLabel 300x
User Guide
© 2015 NeuraLabel Printing Solutions, A Neuralog Company

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  • Page 1 NeuraLabel 300x User Guide © 2015 NeuraLabel Printing Solutions, A Neuralog Company NeuraLabel 300x Continuous Form Label Printer...
  • Page 3 40,000 nozzles that delivers break through speed and reliability, because the paper is the only thing that moves. While the NeuraLabel 300x is made for continuous printing, it also can be used for cut sheet printing. Both network and USB printing capabilities are supported.
  • Page 4 NeuraLabel 300x User Guide © 2015 NeuraLabel Printing Solutions, A Neuralog Company All rights reserved. No parts of this work may be reproduced in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems - without the written permission of the publisher.

  • Page 5: Table Of Contents

    Contents Table of Contents Part I Tour of the NeuraLabel 300x Part II Installing the NeuraLabel 300x 1. USB Installation ........................... 16 2. Network Installation ........................... 17 3. Configure Network Settings ........................... 20 View or change network settings ................................20 Set or change the product password ................................
  • Page 6 Part VI Printing System Requirements 1. Supported Operating Systems ........................... 62 2. Minimum System Requirements ........................... 63 3. Connectivity ........................... 63 ................................63 Network ................................64 Part VII Types of Continuous Printing © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 7: Contents

    Part XI Purchasing NeuraLabel Supplies Part XII Troubleshooting 1. Printer does not pick the media ........................... 110 2. Printer picks up multiple sheets of media ........................... 111 3. Preventing Jams ........................... 111 © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 8 10. Printer does not print or is very slow ........................... 128 11. Printer prints very slowly ........................... 129 12. Mark Sensor Calibration ........................... 129 13. MAP Sense Calibration ........................... 130 14. NeuraLabel 300x Media Mark Specification ........................... 131 Index © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 9 This document will provide the basic steps to help you get started printing labels. For more detailed information and the latest NeuraLabel 300x User Guide, please visit the NeuraLabel web site at www.neuralabel.com. NeuraLabel Printing Solutions is a Neuralog Company.
  • Page 11 Tour of the NeuraLabel 300x Part...

  • Page 12: Part I Tour Of The Neuralabel 300X

    NeuraLabel Printing Solutions 300x Continuous Form Printer. The NeuraLabel 300x can be used to print Continuous Form and Cut Sheet Labels, or it can be used as a Continuous Roll Web Press. This document will provide the basic steps to help you get started printing labels.
  • Page 13 Tour of the NeuraLabel 300x NeuraLabel 300x Continuous Form Printer © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 15 Installing the NeuraLabel 300x Part...

  • Page 16: Part Ii Installing The Neuralabel 300X

    NeuraLabel 300x User Guide Installing the NeuraLabel 300x The NeuraLabel 300x will work with either USB or over your wired network. It is not a wireless printer and will not work well over a wireless network because continuous printing requires a significant amount of data bandwidth. USB is the fastest and therefore recommended type of printer connection.

  • Page 17: Network Installation

    TCP/IP (IPv4 or IPv6) LPD Printing WS-Discovery NOTE: While NeuraLabel 300x can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks. Install the product on a wired network Use this procedure to install the product on a wired network.
  • Page 18 3. When prompted, select the Wired Network - Connect the printer to your network using an Ethernet cable. option, and then click the Next button. 4. From the list of available printers, select the printer that has the correct IP © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 19 The computer is unable to communicate with the printer. Bring up the printer's Embedded Web Server to verify communication. Ping the printer IP using a cmd command. The printer is using incorrect link and duplex settings for the network. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 20: Configure Network Settings

    It has a format similar to this : xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the NeuraLabel Embedded Web Server, type the IP address (IPv4) into the address line of a Web browser. For IPv6, use the protocol established by the Web browser for entering IPv6 addresses.

  • Page 21: Manually Configure Ipv4 Tcp/Ip Parameters From The Control Panel

    Touch the Yes button to confirm. 2.3.4 Link speed and duplex settings NeuraLabel 300x continuous printing requires a 100 Mbps, full-duplex wired network connection for proper operation. NOTE: The link speed and communication mode of the print server must match the network hub.
  • Page 22 Not supported because of insufficient performance. 100 Full 100 Mbps, full-duplex operation Required for continuous printing. 100 Half 100 Mbps, half-duplex Not supported because of operation insufficient performance. Table: Network Configuration Options © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 23 Setting Up and Printing Labels Part...

  • Page 24: Part Iii Setting Up And Printing Labels

    Minimum Print Length is 4.0". Margins of 0.117" on each side are optional. 3.1.2 Sizing to Fit The NeuraLabel 300x can print labels as small as 3 inches wide by 4 inches long and labels up to 8.5 inches wide by 22 inches long. If your label is outside these dimensions, you will need to use "size to fit"...

  • Page 25: Select Paper Source And Form Size

    Custom form sizes can be accessed in your printer server properties through the control panel. Alternatively, you may access custom form sizes through the NeuraLabel 300x printer driver. To access through the printer driver select Advanced... and then Manage Custom Sizes. Manage Custom Sizes is the last item in the Advanced...

  • Page 26: Understanding Your Media

    Understanding Your Media The NeuraLabel 300x uses both unmarked and custom marked (diecut) continuous media. There are many vendors that create this media. Contact Neuralog if you need to verify that your media vendor is supplying certified NeuraLabel media.

  • Page 27: Media Material

    4 inches long. The largest continuous marked media size that the NeuraLabel 300x will support is 8.5 inches wide by 22 inches long. Media should be measured "mark to mark" or "perf to perf". Note that on marked media the actual label is smaller than the media.

  • Page 28: Loading Fan-Fold Media

    Load the media as shown below, with the marks facing up and going into the printer. Figure: Loading Fan-Fold Media The media must be able to pass under and between the two grey colored plastic width guides. Figure: Printer Width Guides © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 29 It’s important to insert it straight and keep it flat as it passes through the mouth of the printer and under the guides and pick wheels. Figure: Inserting Media into the Printer © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 30: Loading Rolled Media

    Take care with inserting the media into the printer properly so that it doesn’t jam when you try to print. STEP 1. Position media in Tray 1 (Continuous Tray) opening. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 31: Leaving Continuous Media In The Printer

    Setting Up and Printing Labels The NeuraLabel 300x roll-to-roll unit should position the media so that it is aligned with the printer. Make sure the roll is aligned with the printer track, especially if the media is narrower than 8.5 inches and the guides need to be adjusted.

  • Page 32: Canceling A Print

    Printing can be canceled from your label application, as long as it is still sending pages to the printer queue. This assumes the application allows canceling of jobs. The NeuraLabel 300x will not start printing until the entire print job has been sent from the application to the printer queue.
  • Page 33 The behavior for Short Media (running out of labels) is that the remainder of the job will not print and will be canceled. Resend the entire or a partial job to complete your printing. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 34: Printer Consumable Maintenance

    IMPORTANT: Do not place an empty cartridge back in the printer. The printer will still have ink in the ink tubes and the cartridge may not immediately register as empty. This may lead to air in the tubes that can shorten the life of the printer. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 35 Label Printing Options Part...

  • Page 36: Part Iv Label Printing Options

    All printer driver options are explained in this chapter. Layout Tab The NeuraLabel 300x print driver provides a Layout Tab for changing the orientation of your label. Choose from Landscape or Portrait. Note that most label authoring applications automatically select label layout to match the selected form size.

  • Page 37: Paper/Quality Tab

    Figure: Printer Driver Paper/Quality Tab 4.2.1 Paper Source The Paper Source selection is found on the Paper/Quality tab of the NeuraLabel 300x print driver. For continuous media printing, keep the default setting of Tray 1 Continuous Form. All continuous printing is done through Tray 1 Continuous Form.

  • Page 38: Media

    Tray 3 Cut Sheet if you have this tray and need to print legal media. 4.2.2 Media Because the NeuraLabel 300x has been designed to be a label printer, several pre- defined settings are available to achieve the best label print results, depending on the type of media you will use.

  • Page 39: Quality Settings

    See the section Max Print Speed for more information. 4.2.4 Color The NeuraLabel 300x Printer may be set to Black & White or Color mode. If Black & White mode is selected, only black ink will be used. A high quality grayscale in which all colors are mixed is also available.

  • Page 40: Advanced Options Dialog

    Figure: Printer Driver Color Selection Advanced Options Dialog The NeuraLabel 300x printer is configured for continuous label printing using the Advanced Options Dialog. From this panel you select the continuous form label size using the paper size menu. You can also configure other features related to continuous printing from this panel.

  • Page 41: Paper/Output Size

    Figure: Printer Driver Paper Source Selection NOTE: Paper Size and Page Size are both synonymous with Form Size. The 300x printer driver uses the term Paper Size. The Windows System uses the term Form. Page (Paper) size may be defined from 3 inches to 8.5 inches wide and 4 inches to 22 inches long.

  • Page 42: Document Options

    Print in Grayscale is normally Off for label printing. However, if grayscale labels are desired, the user may choose between High Quality Grayscale, which mixes colors to produce shades of gray, or Black Ink Only may be selected to produce the grayscale images. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 43: Printer Features

    Borderless label printing should only be used on unmarked media using the "No Marks" setting. For printing continuous label media with marks, such as pre-die cut label media, set Borderless Printing to Off. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 44 (Use marked media in this case.) Hint: To effectively create full bleed in the non-continuous direction for labels less than 8.5 inches wide, define the page to be slightly wider than the media. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 45: Borderless Printing Off

    The Borderless Copies driver setting is found in the Advanced Options Dialog of the NeuraLabel Printer Driver. Borderless Copies can be printed on the NeuraLabel 300x. There are two configurations. Normal prints the copies at the fastest possible speed. A gap may appear between label copies because each label copy may be placed on a slightly larger "even"...

  • Page 46: Max Print Speed

    The Max Print Speed driver setting is found in the Advanced Options Dialog of the NeuraLabel Printer Driver. The NeuraLabel 300x will operate at print speeds from 2 inches per second to 20 inches per second. Max Print Speed is the fastest possible speed of the printer.

  • Page 47: Ink Saver

    The Ink Saver driver setting is found in the Advanced Options Dialog of the NeuraLabel Printer Driver. Ink Saver is a valuable feature for maximizing the affordability of your NeuraLabel 300x continuous form printer. Often full ink volume is not needed for printing labels, even high quality labels.

  • Page 48: Print Hold

    If your media has marks to distinguish the pages, use the Marks Only setting. Make sure the page size you select exactly matches the physical media page size. If your media does not have marks, use the No Marks setting. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 49: Rotate 180

    NOTE: If your media has perforated or separate die cut label pages, but does not have marks, you cannot expect reliable results. Contact Neuralog for help obtaining the correct media for use with the 300x printer. 4.3.2.2.9 Rotate 180 The Rotate 180 driver setting is found in the Advanced Options Dialog of the NeuraLabel Printer Driver.

  • Page 50: Leading Blank

    NeuraLabel Printer Driver. Leading Blank Pages allows you to add blank pages into the beginning of the job. You may add 0 to 20 leading blank pages at the beginning of the print job. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 51: Trailing Blank

    This is more convenient for tearing off a completed print job. (With no trailing pages, the end of the © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 52: Initial Slow Print

    Best Quality skips the Lossy compression and will execute faster on the PC. It should only be needed/used in the following cases: If the quality of the print using Maximum Compression is not acceptable. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 53: Mark Adjust

    Use Marks is set to No Marks as is the case with a Web Press. NeuraLabel 300x continuous media has a mark on the back of each continuous label page. This allows the printer to monitor the media and determine the label size. Mark Adjust is used to adjust the label placement with respect to the mark.

  • Page 54: Manage Custom Sizes

    Custom form sizes may be accessed through your printer server properties through the control panel. You may also access custom forms through the NeuraLabel 300x printer driver. To access through the printer driver select Advanced... and then Manage Custom Sizes. Manage Custom Sizes is the last item in the Advanced Options Printer Features list.
  • Page 55 Custom Form Sizes should be set up before label printing. Creating custom form sizes is a system function, and you must close completely out of the printer driver dialog for custom form sizes to be saved. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 56 Please remember that Custom Form sizes should be set up before label printing. Creating custom form sizes is a system function, and you must close completely out of the printer driver dialog for custom form sizes to be saved. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 57 Managing Ink Part...

  • Page 58: Part V Managing Ink

    You may want to calculate the coverage for a particular label so that you can better estimate and understand ink use. APFill available at http:/avpsoft.com/ is an example of an ink/toner coverage calculator. Neuralog/NeuraLabel does not endorse any particular product.

  • Page 59: Changing An Ink Cartridge

    Out of Ink is declared Changing an Ink Cartridge The NeuraLabel 300x uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). Follow these steps to change a cartridge.
  • Page 60 NeuraLabel 300x User Guide Figure: Push new ink cartridge into slot on printer. 6. Close the ink cartridge door. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 61 Printing System Requirements Part...

  • Page 62: Part Vi Printing System Requirements

    NeuraLabel 300x User Guide Printing System Requirements The following sections provide the minimum Operating System, hardware and network requirements for successful printing on your NeuraLabel 300x. Supported Operating Systems The NeuraLabel driver software supports the following Windows OS: Windows 7, 32 and 64 bit Windows 8, 32 and 64 bit Windows 8.1, 32 and 64 bit...

  • Page 63: Minimum System Requirements

    The NeuraLabel 300x works with both USB and Network (Wired, IPv4). Older slower computers and network environments may result in slower printing. The NeuraLabel 300x is not meant to work over a wireless network. Continuous printing involves large amounts of data and wireless networks will not be sufficient to handle this data.

  • Page 64: Network

    NeuraLabel 300x User Guide 6.3.2 Network The NeuraLabel 300x will work on your corporate or private network, using either a static or dynamic IP address. Set the network type to Automatic if you wish to use a dynamic IP address. This will use the DHCP server on your network.
  • Page 65 Types of Continuous Printing Part...

  • Page 66: Part Vii Types Of Continuous Printing

    There are several kinds of continuous label printing. How you set up the NeuraLabel 300x will first depend on the type of media you have or plan to purchase. Marked media is usually associated with a pre-diecut. In this case the labels will be printed onto the media at specific marked intervals.
  • Page 67 Borderless Printing set to OFF will print the page with margins on both sides of the label. The spacing of the labels should match the exact size of the labels. Borderless Printing on Media with No Marks © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 68: Using Roll-To-Roll

    8.5 inches wide, define the page to be slightly wider than the media. Using Roll-to-Roll The NeuraLabel 300x may be used with fan-fold media or it may be used with rolled media. Roll-to-roll offers a convenient solution for label applicators and when there is additional processing required, such as die-cutting and finishing.
  • Page 69 Types of Continuous Printing Figure: NeuraLabel 300x Roll to Roll Setup Roll-to-Roll Driver Features There are several specific features in the printer driver that will assist in roll-to-roll printing. Initial Slow Print - Use this setting to allow the print to start slowly, giving you time to feed the media onto the output roller.

  • Page 70: Printing Ghs Drum Labels

    The following are tips and guidelines for printing GHS labels on the NeuraLabel 300x. GHS label media is usually marked. While the 300x can print on marked or unmarked media, most GHS labels are pre-diecut rectangular labels, and therefore must be marked to allow the printer to distinguish the individual labels.
  • Page 71 If this is the case, contact Neuralog Support. Rotate 180 can be On or Off, depending on end-use applicator requirements. Mark Adjust may be used to center the label on the page in the continuous direction. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 72 They often have dynamic fields that are updated in the labeling application. GHS labels often have barcodes. They may be numbered by batch and by individual label. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 73: Printing Prime Labels

    Prime labels are often printed on a roll-to-toll configuration, but they can also be on marked fan-fold media. Media on rolls may be marked (the labels are individual pages, © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 74 See the section Using Roll-to-Roll if you are using rolled media for printing. You may with to use Leading/Trailing Blank Pages or Initial Slow Print with your roll-to-roll unit. Other driver settings may be adjusted if needed. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 75: Printing Borderless Prime Labels

    Normal prints the copies at the fastest possible speed. The page size will be rounded up to an even size, so a gap may appear between label copies. Enhanced Precision prints the copies butted up against one another, creating a completely seamless print. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 77 Cut Sheet Printing Part VIII...

  • Page 78: Part Viii Cut Sheet Printing

    NeuraLabel 300x User Guide Cut Sheet Printing The NeuraLabel 300x can print cut sheets from both Tray 1 and Tray 2. Tray 1 also functions as the continuous feeder, while Tray 2 is the printer drawer. Tray 1 Cut Sheet Printing Cut sheets up to 17 inches long can be printed from Tray 1 Cut Sheet.
  • Page 79 Embedded Web Server Part...

  • Page 80: Part Ix Embedded Web Server

    NeuraLabel 300x User Guide Embedded Web Server NeuraLabel 300x ships with an Embedded Web Server that is accessible via a network connection. It is not accessible over USB. The pages that follow provide an overview of Embedded Web Server functionality. The individual components that appear on the Home screen are configurable.

  • Page 81: Energy Saving Settings

    Use the Energy Save Settings to save energy when your printer is not in use. Selecting this option provides the Power Management display shown below. Figure: Embedded Web Server Power Management Display © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 82: Estimated Ink Levels

    The default value for Low Ink is 20%, however, the value for Low Ink is customizable. Note that the display below shows Genuine Neuralog Cartridges Installed. The 300x requires Genuine Neuralog Cartridges to function; ink from other vendors will not work in the printer.
  • Page 83 Embedded Web Server © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 84: Network Summary

    Figure: Embedded Web Server Ink Information Display Network Summary The Network Summary provides the status of the network connection, the printer IP Address and other critical information about the printer. Figure: Embedded Web Server Network Summary Display © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 85: Print Quality Toolbox

    (accessible from the Print Quality Toolbox) does a quicker cleaning of the printhead. A blank page is printed when the routine is complete. See the Clean Ink Smear section for more information. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 86: Job Monitor

    Figure: Embedded Web Server Job Management Display Printer Information The Printer Information Panel provides basic information about the printer. The printer serial number and version of printer firmware are both important pieces of information located on this panel. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 87: Administrator

    Embedded Web Server Figure: Embedded Web Server Printer Information Display Administrator The Administrator panel allows you to setup a user name and password to control access to your printer. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 88: Auto-Off Settings

    NeuraLabel 300x User Guide Figure: Embedded Web Server Security Display Auto-Off Settings The Auto-Off Settings will cause the printer to shut down when it is not in use for an extended period of time. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 89: Backup

    Figure: Embedded Web Server Power Management Auto Off Display Backup The Backup and Restore page allows you to create a backup file for certain user settings. These are not related to continuous printing. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 90: Firewall

    NeuraLabel 300x User Guide Figure: Embedded Web Server Backup and Restore Display 9.10 Firewall The Firewall panel allows you to enable and configure firewalls. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 91: Printer Reports

    Embedded Web Server Figure: Embedded Web Server Firewall Rules Display 9.11 Printer Reports Printer Reports allows you to print Font reports. These are not specifically related to continuous printing. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 92: Usage Report

    NeuraLabel 300x User Guide Figure: Embedded Web Server Printer Reports Display 9.12 Usage Report The Usage Report has various statistical data about printing. Most of these are not related specifically to continuous printing. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 93 Embedded Web Server Figure: Embedded Web Server Usage Reports Display © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 95 Operator Panel Part...

  • Page 96: Part X Operator Panel

    NeuraLabel 300x User Guide Operator Panel The NeuraLabel 300x printer has an operator panel to assist the user with basic printing. Most buttons on this panel are self explanatory. The following section provides useful information about the display. Figure: NeuraLabel 300x Operator Panel 10.1 Operator Panel Buttons...

  • Page 97: Operator Panel Menu System

    Print Configuration Page: Prints an information page about the printer network configuration. Restore Defaults: Yes, No Reset 802.1X Security: Are you sure you want to restore 802.1X security? Press OK for Yes. Setup->Device Setup Allows customized device setup. Preferences © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 98 Default Tray determines which tray the media will be pulled from if both trays have identical settings. Paper Selection: Tray 1/Tray 2 The NeuraLabel 300x Printer Driver will override the Paper Selection, therefore this parameter is needed used for continuous or cut sheet printing.
  • Page 99 Event Log View Event Log: View OK Print: Provides an Event Log that contains errors and intermittent failures designed to help you troubleshoot problems. PCL Font List: 6 page report of installed fonts © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 100: Printer Status Report

    The Printer Status Report is a two page report that provides critical information about the printer such as product model and serial number, current device firmware, and cartridge status. An example is provided below. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 101: Print Quality Report

    Operator Panel 10.2.1.2Print Quality Report The Print Quality Report is a single page report that allows you to diagnose minor print quality issues. An example is provided below. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 102: Clean Printhead

    Level 1 cleaning should suffice for most print quality issues. Make sure Tray 2 is loaded with white paper before cleaning begins. Press OK to start cleaning. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 103 During the cleaning the panel will alternate between the preceding and following screens. Figure: Run Clean Printhead from the printer operator panel When the process is done, the Print Quality Report will be printed. This report is broken © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 104: Clean Ink Smear

    NeuraLabel support. If streaks appear in multiple color bands, see if the problem still persists by performing an additional printhead cleaning, and then contact NeuraLabel support. A component other than the ink cartridge is probably causing the problem.

  • Page 105: Job Status

    The Ink Information menu provides the status of the Ink Levels. The Print Report is the same as the Printer Status Report. Estimated Levels: Displays the Ink Diagram Cartridge Info: Displays the Individual Ink Levels Print Report: Prints the Printer Status Report © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 107 Purchasing NeuraLabel Supplies Part...

  • Page 108: Part Xi Purchasing Neuralabel Supplies

    Neuralog 300x Black Extra High Yield Cartridge - 9,200 standard letter size pages at 5% coverage Neuralog 300x Cyan Extra High Yield Cartridge - 6,600 standard letter size pages at 5% coverage Neuralog 300x Magenta Extra High Yield Cartridge - 6,600 standard letter size...
  • Page 109 Troubleshooting Part...

  • Page 110: Part Xii Troubleshooting

    There should be no plastic or packing materials touching the media. 5. Check the NeuraLabel 300x operator panel to see if the printer is waiting for you to acknowledge a prompt to feed the media manually through Continuous Tray 1. It is possible the media is not all the way loaded into the printer.

  • Page 111: Printer Picks Up Multiple Sheets Of Media

    12.3 Preventing Jams To reduce media jams, try these solutions. 1. Use only media (continuous and cut sheet) that meets NeuraLabel specifications in the NeuraLabel 300x. Light-weight, short grain paper is not recommended. 2. Always use media that is not wrinkled, folded, or damaged. If necessary, use media from a different package.

  • Page 112: Clearing Jams

    NeuraLabel 300x User Guide 8. Heavy, embossed, or perforated media should only be used with Continuous Tray 12.4 Clearing Jams If a jam occurs in the NeuraLabel 300x printer, you should check each of the four locations shown. 1. Output bin 2.
  • Page 113 Tray 1, open the left door to access the jammed sheet. If the sheet is visible inside the door, gently remove the media from the printer, if possible. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 114 This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 115: Clear Jam In Cut Sheet Tray 2

    7. Reinstall the duplexer. 8. Close the left door. 12.4.2 Clear Jam in Cut Sheet Tray 2 This section provides instructions for clearing a media jam related to cut sheet printing. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 116: Clear Jam In The Left Door

    12.4.3 Clear Jam in the Left Door During either continuous or cut sheet printing if you find that a jam has occurred near the left door, follow these steps to clear the jam. 1. Open the left door. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 117: Clear Jam In Output Bin

    2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message on the operator panel. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 118: Label Prints In Wrong Position On Continuous Media

    Mark Adjust can be used to change the position of the print with respect to the top of the form or page. The marked end of the continuous media is the top of the page. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 119: Prints Are Too Far Up From Media Leading Edge

    The most likely cause is that the printer input paper track has not been properly adjusted. Slide in the track edges so that the paper can just slide within the track. Always make sure the media fits snugly within the track; do not overtighten. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 120 Windows Control Panel or by selecting Manage Custom Sizes from the NeuraLabel printer driver. If you adjust the page margins, make sure the original label content fits on the new smaller page. You may need to use a "Fit to Page"...
  • Page 121 Troubleshooting Figure: Adjusting Margins of the Printed Label Figure: Print Dialog Adobe Reader X Finally if you are still having trouble centering the label print on the page, the printer can © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 122: Prints Wrinkle And Jam At Print Start

    12.7 Printer declares an Error Code The NeuraLabel 300x has been programmed to declare error codes in the event that a printer/label/media misconfiguration occurs. This is with the intent of declaring an error, rather than printing unwanted, wasted labels.
  • Page 123 "perf to perf" or "mark" to "mark". NeuraLabel 300x allows for a 0.1 inch tolerance in page size for this case. If the physical media is less than 0.1 inch too small, the printer will place the labels and print as expected.
  • Page 124 If you think the page sizes match, check the orientation as described above. NeuraLabel 300x allows for a 1.0 inch tolerance in page size for this case. If the physical media is less than 1 inch too long, the printer will place the labels and print as expected;...

  • Page 125: Mark Missed Error

    12.7.3 Maximum supported length exceeded The NeuraLabel 300x will print jobs up to 1,000 feet in length. Once this limit has been reached, the remainder of the print will be canceled. After 1,000 feet of continuous printing, the printer requires internal servicing to prepare for the next print.

  • Page 126: Print Quality Guidelines

    Make sure the media type setting is set to the Ink is smearing on the printed correct value for your media. pages. Repeated marks occur on the printed pages. Printed pages are curled. Printed pages have small unprinted areas. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 127 Specks of ink are on the excess ink from the printhead and paper path. printed pages. Run the Clean Ink Smear process. Ink is smearing on the printed pages. Repeated marks occur on the printed pages. © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 128: Printer Stops In The Middle Of A Label Print Job

    Operator Panel. 12.10 Printer does not print or is very slow If the NeuraLabel 300x does not print at all, try the following solutions. 1. Make sure the printer is turned on and that the control panel indicates it is ready.

  • Page 129: Printer Prints Very Slowly

    Troubleshooting 4. Install the NeuraLabel driver software from the CD or www site that came with the printer. Only the NeuraLabel 300x printer driver will work with the continuous printer. 5. From the List of printers on the computer, right-click on your printer and click Properties,and open the Ports tab.

  • Page 130: Map Sense Calibration

    Press B once to see System Configuration, press OK Press B three times to see the MAP Sense Calibration, press OK Press OK to Calibrate…? Press OK again Now Printing… A page similar to the one shown below is printed © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

  • Page 131: Neuralabel 300X Media Mark Specification

    NeuraLabel 300x works well with a wide variety of facestocks, especially those that are coated for high receptivity to pigment inks. Examples include paper as well as synthetic films such as polypropylene, polyester and vinyl.
  • Page 132 1/8” – 1/4”. The matrix can either be pre-stripped or left on the label for removal after printing. Pre-diecut label media requires registration marks to ensure that each label registers properly to top of form. The NeuraLabel 300x mark specification is illustrated as follows. Figure: NeuraLabel 300x Media Mark Specification...

  • Page 133: Index

    Data underrun Borderless Multi-Page Documents Default Media Borderless OFF Default Quality Setting Borderless ON Device Setup Borderless Printing 43, 66, 70, 73 Diecut Borderless Printing OFF Dimensions Direction of travel Document Options Draft © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 134 - L - Globally Harmonized System (GHS) Glossy Inkjet Papers Setting Glossy labels Label length Glossy Labels Setting Label Size Grayscale Label Size Mismatch guide marks Labels are too large or too small © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 135 - P - Max Print Speed Maximum Compression Page Length affect on speed Maximum Print Length Page size Maximum Print Width Page Size Setting Maximum supported length Page Width affect on speed Media © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 136 Smallest page size Prints are accross two labels Specification Prints are not centered Left/Right on page Speed Prints are too far down speed limitations Prints are too far up Stitched documents Prints wrinkle supplies © 2015 NeuraLabel Printing Solutions, A Neuralog Company...
  • Page 137 Unwinder Usage Report USB Installation Use Less Ink Use Marks 48, 53, 68, 70 User name - V - Very Low on Ink - W - warnings Warped, wrinkled or curled media © 2015 NeuraLabel Printing Solutions, A Neuralog Company...

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