5. Troubleshooting
In the course of everyday operations, you may
encounter minor issues. The topics below should be
reviewed prior to calling for service on the unit.
5.1.
Clearing Jams
When a jam occurs, the paper path must be cleared.
The paper path can be easily accessed simply by
opening the cover and extracting the jammed document
simply by gently pulling it out with your fingers.
When clearing a jam clear the paper path and rollers
from any documents, paper dust or debris. Close cover
to resume operation.
5.2.
Feeding Issues
The I:Deal™ is designed to make document feeding as
hassle-free as possible. The auto align feature of the
device permits inserting documents in the feeding tray at
varied angles. If the position or angle of the document
insertion is too extreme and the auto alignment is not
able to align the document, then the skewed position of
the document will be detected by the device and the
I:Deal™ will stop feeding.
In this case remove and re-feed document into the
scanner. Ensure that the top cover is properly closed
after removing the document.
Operator Manual
If the device fails to recognize a document when inserted
into the feeding tray, try opening the scanner to remove
any paper or debris. Additionally, the feeding sensor and
alignment sensors can be cleaned of any dust build-up
with the use of canned air.
5.3.
Image Streaking or Fading
If streaking or fading appears on the images, the Contact
Image Sensors may require cleaning. Refer to section
4.2 for instructions on how to clean the scanners.
Page 9
Alignment Sensors
Feeding Sensor
Contact Image Sensor
in opened position
Troubleshooting
Need help?
Do you have a question about the I:Deal and is the answer not in the manual?
Questions and answers
PANINI IDEAL IS FLASHING RED AND GREEN. WHAT IS THE ISSUE
A flashing red LED on the Panini I:Deal indicates a document jam or misalignment. A flashing green LED means the machine is busy processing a document.
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How do I update my firmware since the solid LED red light is on?
When the solid red LED light is on, it indicates that the firmware is being updated. The manual does not provide specific steps for updating the firmware, but it suggests ensuring the device is properly connected and powered during the process. Avoid interrupting the update to prevent potential issues. If further instructions are required, refer to the software application or support resources for the Panini I:Deal.
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