Troubleshooting - Ear Technology EarTech TV Audio User Manual

Connect to TV via single audio cable
MONO
5V 550mA
AUDIO IN
OPTICAL IN
DC IN STEREO
Note: Using the headphone jack may mute the TV speakers.
If other options have not been effective, plug in
Microphone (included) instead of direct connection.
MONO
5V 550mA AUDIO IN
OPTICAL IN
DC IN STEREO
Need assistance?
Call us at 1-888-327-1299 (customer support hours
Monday – Friday 8:00 am – 5:30 pm ET) or
email info@EarTechTVAudio.com
12
TV
HEADPHONE
Attach microphone
to TV speaker using
Velcro fastener.
EarTech TV Audio

Troubleshooting

The Neckloop Receiver cannot be linked to the Transmitter, please follow
this procedure for Pairing:
1. Turn OFF the power to the Transmitter by unplugging the power supply.
2. Turn ON the Neckloop Receiver.
3. Press and hold the MIC Button on the Receiver for 5 seconds. The green LED on the Receiver
will flash quickly.
4. Turn ON the Transmitter by plugging in the power supply.
5. The Receiver and the Transmitter are then Paired automatically and the green LED on the
Receiver lights steadily.
6. One Transmitter can be connected to multiple Receivers as above
The Headset Receiver cannot be linked to the Transmitter, please follow
this procedure for Pairing:
1. Turn OFF the power to the Transmitter by unplugging the power supply.
2. Turn ON the Headset Receiver.
3. Press and hold the MUTE Button on the Receiver for 5 seconds. The green LED on the Receiver
will flash quickly.
4. Turn ON the Transmitter by plugging in the power supply.
5. The Receiver and the Transmitter are then Paired automatically and the green LED on the
Receiver lights steadily.
6. One Transmitter can be connected to multiple Receivers as above
No sound
- Ensure that the power supply is inserted in the outlet and that it's cable is properly connected
to the DC IN connector on the Transmitter.
- Ensure that the Receiver power ON/OFF switch is switched to ON.
- Make sure the battery is charged. If not, recharge the battery or replace it with a fully charged
battery.
- Ensure that the TV set, Hi-Fi system or audio component is switched ON and set to a channel
that broadcasts an audio signal.
- Use the Volume Control on the Receiver to increase the sound level.
- Try using a different connection RCA, OPTICAL or HEADPHONE.
Distortion
- The Receiver may be too far away from the Transmitter. Move the Receiver closer to
the Transmitter.
- The audio signal input level may be too low. Increase the volume from the audio source.
- The audio signal input level may be too high. Lower the volume from the audio source.
User Manual 13