The finger scan on the Kronos InTouch 9100 Standard may not be registering in UKG due to several possible reasons:

1. Finger Scan Device Not Installed – If the finger scan option is not installed, it will not function.
2. Connection Issues – The finger scan device may not be properly connected to the main board. Ensure the cable connection is secure.
3. Faulty Biometrics Board – The biometrics board may need to be removed and reinstalled if it is not functioning correctly.
4. Software or Configuration Issues – The device may not be properly configured in UKG to recognize the finger scan input.
5. Hardware Malfunction – The finger scan plate or biometrics board may be defective and require replacement.

Check the installation and connections, then verify the configuration in UKG.

This answer is automatically generated

Summary of Contents for Kronos InTouch 9100 Standard

Page 1 Kronos InTouch 9100 ® Installation Guide How to install and maintain the Kronos InTouch 9100 timeclock. Document Revision: D...
Page 2 Fair Labor Standards Act. Nothing in this Guide shall be construed as an assurance or guaranty that Kronos products comply with any such laws.
Page 3 RoHS Directive in respect to the various categories of electronic products. Published by Kronos Incorporated 297 Billerica Road, Chelmsford, Massachusetts 01824-4119 USA Phone: 978-250-9800, Fax: 978-367-5900 Kronos Incorporated Global Support: 1-800-394-HELP (1-800-394-4357) For links to information about international subsidiaries of Kronos Incorporated, go to http://www.kronos.com...
Page 4 Document Revision History Revision Release Date June 2016 December 2016 March 2017 April 2017...
Page 5: Table Of Contents
Contents Chapter 1: Before You Install the InTouch Contents of the kit ................. 10 Important notes ..................11 Plan the installation ..................13 Mounting template ................13 Location ....................14 Access ....................14 Power sources and connections ............15 Ethernet cables ..................16 Optional devices ..................
Page 6 Step 6: Attach the plastic transformer plate ..........43 Step 7: Install the finger scan option ............44 Kronos Touch ID ...................44 Kronos Touch ID Plus ................45 Step 8: Install the Wi-Fi option ..............46 Step 9: Install the linear imager option ............47 Step 10: Connect and secure the cables ............48...
Page 7 Example 3: Linear imager cable ............130 Step 5: Disconnect the Wi-Fi option ............131 Step 6: Disconnect the finger scan device ..........132 Kronos Touch ID ................. 132 Kronos Touch ID Plus ................. 135 Step 7: Store the cover in a protected area ..........136...
Page 8 Contents Step 8: Disconnect badge readers and universal relay .......136 Step 9: Remove battery, transformer, and transition board .......137 Next steps ....................140...
Page 9: Chapter 1: Before You Install The Intouch
Chapter 1 Before You Install the InTouch...
Page 10: Contents Of The Kit
Chapter 1 Before You Install the InTouch Contents of the kit The contents of your kit may vary depending on the model and the options ordered for your site. For example, the Standard model transformer and Slim Profile wall transformer are separately orderable items. The bag of hardware is the same for the two models except where noted: Part Quantity...
Page 11: Important Notes
Important notes • To avoid damaging the main board, always wear an anti-static wrist strap when touching the main board of the InTouch in any way, including connecting and disconnecting wires. • The application software for the InTouch resides on the microSD card within the unit.
Page 12 Chapter 1 Before You Install the InTouch • Additional InTouch and Workforce Central documentation can be found by logging in online at http://community.kronos.com.
Page 13: Plan The Installation
Plan the installation Plan the installation This section describes how to prepare your site for the installation of the InTouch. Mounting template The InTouch kit includes a paper mounting template that you use to mark the wall with the following measurements and indicators: •...
Page 14: Location
New location—To provide optimal access to the InTouch for the widest range of users and to ensure ADA compliance of the 48 inch height specification (1219 millimeters), Kronos recommends that the top two mounting screws be no higher than 46 1/2 inches (1181 millimeters) above the floor.
Page 15: Power Sources And Connections
Devices mounted on a wall must not protrude more than 4 inches (10 cm) from the wall. You must mount the InTouch directly to the wall. – If you are in doubt about any regulations, Kronos recommends that you check the current ADA requirements. Power sources and connections Requirements •...
Page 16: Ethernet Cables
Chapter 1 Before You Install the InTouch • Slim Profile model — Choose from the following power supply methods: – Power-over-Ethernet (PoE) or PoE Plus cable – Mounted near an AC outlet, with wall transformer plugged in Adherence to local codes Installation of the InTouch, including all electrical wiring, must comply with all applicable national, federal, state, and local safety codes and standards.
Page 17: Optional Devices
Transition Standard Profile Board Compatible Compatible Option Kit Model Model Required with PoE with PoE Plus Kronos Touch ID Kronos Touch ID Plus Linear Imager Backup Battery Transition Board — Remote Proximity Reader Remote Bar Code Reader Universal Relay Wi-Fi...
Page 18: Required Tools
Note: • Because of the small size of certain screws, Kronos recommends that you use small screwdrivers (number 1 or 2) with magnetic tips. • The wire cutter should be small as well. For example, a 5-in. flush cutter or a...
Page 19: Required Personnel
Required personnel Required personnel Depending on the InTouch model that you purchased and the implementation planned for your site, you will need the following personnel: • A licensed electrician to install or move AC outlets and power cables. • A qualified person to run Ethernet cable. •...
Page 20: Configuration Settings
The host application system administrator guide, InTouch 9100 User Guide, and the release notes have all the necessary information. InTouch and Workforce Central documentation can be found by logging in online at http://community.kronos.com. Next step Depending on the InTouch model purchased for your site, go to one of the following chapters to install that device: •...
Page 21: Chapter 2: Install The Standard Model Intouch
Chapter 2 Install the Standard Model InTouch...
Page 22: Step 1: Prepare The Location
Chapter 2 Install the Standard Model InTouch Step 1: Prepare the location Determine the power source for your site Before you start the installation, plan with your electrician (if required for the power option that you choose) how the InTouch will connect to the power at your site.
Page 23 Step 1: Prepare the location • The AC line that supplies power to the InTouch must be equipped with a 20A maximum circuit breaker. • Do not connect the InTouch power line to circuits that are being used for electrical devices that draw large amounts of power, such as air conditioning units, electrical motors, and compressors.
Page 24: Mark Insertion Points For The Base
Chapter 2 Install the Standard Model InTouch Mark insertion points for the base To mark areas on the wall where you will install the device, use the mounting template or the base of the device. Use the mounting template The mounting template is printed on a sheet of paper that is included with your InTouch kit.
Page 25 Step 1: Prepare the location Use the base of the device as the template You can also use the base of the InTouch as the template. Note, however, that if you plan to install the device over the AC outlet, first remove the plastic knockout plate from the base of the InTouch.
Page 26 Chapter 2 Install the Standard Model InTouch Mark the wall 1. Tape the mounting template (or position the base) at the optimal height and location for the InTouch. – The top mounting screws must be 46 and 1/2 inches (1181 millimeters) above the floor, for ADA compliance.
Page 27: Install The Ac Outlet
Step 1: Prepare the location Install the AC outlet If you plan to install the unit near an existing AC outlet, or with Power-over- Ethernet (PoE) or PoE Plus, skip this step. To install over an AC outlet: 1. Be sure you have prepared the location and reviewed the cautions described in “Determine the power source for your site”...
Page 28: Step 2: (Optional) Widen The Badge Reader Slot
Chapter 2 Install the Standard Model InTouch Step 2: (Optional) Widen the badge reader slot If the badges that you will use with the InTouch are more than 0.05 in (1.27 mm) thick, you need to install two spacers in the badge reader (for bar code or magnetic stripe cards) to accommodate the badges.
Page 29 Step 2: (Optional) Widen the badge reader slot 2. On the inside of the cover, use a Phillips screwdriver to loosen the two screws that hold the badge reader cover in place. 3. Remove the badge cover.
Page 30 Chapter 2 Install the Standard Model InTouch 4. Press the two spacers onto the tops of the two channels that hold the screws. 5. Insert the reader cover back onto the base. Tighten the screws on the reader cover.
Page 31: Step 3: Mount The Base
Step 3: Mount the base Step 3: Mount the base After you prepare the location, drill holes at the locations on the wall that you marked with the template. Then, mount the base of the InTouch to the wall: 1. To install the device over an AC outlet, remove the knockout plate (if it has not already been removed).
Page 32 Chapter 2 Install the Standard Model InTouch 3. Do one of the following: To mount the base on wood: a. Drill pilot holes for the top two mounting screws and the bottom mounting screw (three 10X1-1/4 screws are included with the InTouch). See the examples on the following pages.
Page 33: Example 1: Mount Over An Ac Outlet
Step 3: Mount the base Example 1: Mount over an AC outlet 10X1-1/4 screws Note: The sample illustrations in this chapter for installing other components and options show the InTouch installed directly over an AC outlet. However, the procedures note alternative steps, as necessary, if you are mounting the InTouch near a wall outlet, or are using PoE or PoE Plus.
Page 34: Example 2: Mount Near An Ac Outlet Or With Poe Or Poe Plus
Chapter 2 Install the Standard Model InTouch Example 2: Mount near an AC outlet or with PoE or PoE Plus 10X1-1/4 screws...
Page 35: Step 4: Route The Cables
Step 4: Route the cables Step 4: Route the cables Follow these guidelines as you route specific cables through the points of entry into the base of the InTouch. For example: • Ethernet — Route the cable through the back wall into the base or through the hole at the bottom of the base •...
Page 36: Cable Routing Guidelines
Chapter 2 Install the Standard Model InTouch Cable routing guidelines Note: You must route these cables into the base before you attach the plastic transformer holder or transition board to the base. Otherwise, you may not have clear access to the cables when you need to connect them to the main board or transition board of the InTouch.
Page 37: Secure The Ethernet Cable
Step 4: Route the cables Secure the Ethernet cable The following illustrations show how to secure the Ethernet cable in the channels of the Standard base. Avoid excessive bending or crimping of the cable Ethernet cable routed through the wall Ethernet cable routed through the bottom of the base...
Page 38: Step 5: Install Components And Options In The Base
Chapter 2 Install the Standard Model InTouch Step 5: Install components and options in the base Install the transformer 1. Plug the power cord into the top of the transformer. – Use the supplied 12-inch (30.48 cm) cord for mounting the InTouch over an AC outlet.
Page 39: Install The Backup Battery Option
Step 5: Install components and options in the base 2. Position the transformer and secure the cords as shown: Caution: Do not plug in the transformer until you are instructed to do so. Attention : Ne branchez pas le câble d'alimentation avant qu'on vous demande de le faire.
Page 40: Install The Transition Board Option Kit
Chapter 2 Install the Standard Model InTouch The backup battery requires 24 hours to fully charge after installation. Caution: Do not plug in the transformer or battery until you are instructed to do so. Attention : Ne branchez pas le câble d'alimentation ou le câble de batterie de rechange avant qu'on vous demande de le faire.
Page 41 Step 5: Install components and options in the base • Universal relay M3X6 screws See the transition board installation guide for complete installation instructions. Then return to this guide to continue the installation.
Page 42: Install The Remote Badge Reader And Universal Relay Options
Chapter 2 Install the Standard Model InTouch Install the remote badge reader and universal relay options If you purchased remote badge reader or universal relay kits, install them now. For example: Remote Proximity Reader Universal Relay See the option kit installation guides for complete installation instructions. Then return to this guide to continue the installation.
Page 43: Step 6: Attach The Plastic Transformer Plate
Step 6: Attach the plastic transformer plate Step 6: Attach the plastic transformer plate If you installed a transition board kit, you have already attached the plastic transformer plate to the base; skip to the next section. If you did not install a transition board kit, attach the plastic transformer cover to the base now.
Page 44: Step 7: Install The Finger Scan Option
If you purchased a finger scan kit, install it now. Kronos Touch ID Note: If you are also installing the Wi-Fi option, install it at the same time that you install the Kronos Touch ID. For details, see the Kronos Touch ID installation guide for the InTouch 9100.
Page 45: Kronos Touch Id Plus
Step 7: Install the finger scan option Kronos Touch ID Plus See the appropriate finger scan option installation guide for complete installation instructions. Then return to this guide to continue the installation.
Page 46: Step 8: Install The Wi-Fi Option
Chapter 2 Install the Standard Model InTouch Step 8: Install the Wi-Fi option If you have already installed the Wi-Fi option, or have not purchased it, skip this step. Otherwise, install it now. The Wi-Fi board connects to the main board inside the unit’s cover.
Page 47: Step 9: Install The Linear Imager Option
Step 9: Install the linear imager option Step 9: Install the linear imager option If you purchased the linear imager kit, install it now. The linear imager connects to the main board on the inside cover of the unit, or to any available USB port on the transition board.
Page 48: Step 10: Connect And Secure The Cables
Chapter 2 Install the Standard Model InTouch Step 10: Connect and secure the cables Connect Ethernet cable 1. Plug the cable into the Ethernet port to connect the InTouch to the local area network. The cable can also be routed through either of the bottom holes in the base.
Page 49 Step 10: Connect and secure the cables 2. Attach the Ethernet strain relief clip. a. Insert screw and clip as shown. Do not fully tighten the screw. M3X10 screw b. Insert the second screw, but do not fully tighten it. Then swivel the clip over the Ethernet cable.
Page 50 Chapter 2 Install the Standard Model InTouch c. Tighten both screws.
Page 51: Secure The Cables With The Strain Relief Clip
Step 10: Connect and secure the cables Secure the cables with the strain relief clip Use the strain relief clips to secure any cables (for example, power cord and Ethernet) that are routed through the bottom of the InTouch. To install the clip, see the following series of diagrams.
Page 52 Chapter 2 Install the Standard Model InTouch 2. Close the top and bottom halves of the clip together and then insert that assembly through the hole in the base.
Page 53 Step 10: Connect and secure the cables 3. Push the clip assembly through hole in the base. Important: Do not tighten the clip. Wait until you have plugged all cables into the main board, verified that the device is on, and adjusted the slack in the cables.
Page 54: Connect Battery, Transition Board, And Transformer Cables
Chapter 2 Install the Standard Model InTouch Connect battery, transition board, and transformer cables • Backup battery — Plug the cable into the 6-pin connector on the main board. Note: Although the backup battery is not fully charged, it may have enough power to turn on the unit.
Page 55: Step 11: Turn On The Ac Power To The Device
Step 11: Turn on the AC power to the device Step 11: Turn on the AC power to the device Note: If you are using Power-over-Ethernet (PoE) or PoE Plus, the system should already be running. 1. Depending on your configuration: –...
Page 56: Verify That The Power Is On
If the screen does not display the time and date or the unit does not appear to be • Check all your connections. • Review “Troubleshooting and Preventive Maintenance” on page 85. • If necessary, contact your Kronos Representative. When the InTouch has successfully initialized, go to “Step 12: Close and lock the InTouch” on page 57.
Page 57: Step 12: Close And Lock The Intouch
Step 12: Close and lock the InTouch Step 12: Close and lock the InTouch When the InTouch is powered on and operating, perform the following steps. Tighten the strain relief clip Adjust the slack in the cables as necessary and then tighten the strain relief clip that you previously inserted through the bottom hole of the base.
Page 58 Chapter 2 Install the Standard Model InTouch 2. Insert the M4 X 10 torx screw into the top of the cover. Use the security wrench to secure each screw so that the fit is snug, but not too tight. Security wrench...
Page 59: Next Steps
• The InTouch 9100 User Guide. See the section about initial setup. InTouch and Workforce Central documentation can be found by logging in online http://community.kronos.com. Note: If the InTouch is replacing a Series 4000, also see the configuration guidelines in “Step 3: Install and configure the InTouch”...
Page 60 Chapter 2 Install the Standard Model InTouch...
Page 61: Chapter 3: Install The Slim Profile Intouch
Chapter 3 Install the Slim Profile InTouch...
Page 62: Step 1: Prepare The Location
Chapter 3 Install the Slim Profile InTouch Step 1: Prepare the location Determine the power source for your site Before you start the installation, plan how the InTouch will connect to a power source at your site. Power options • Install using a Power-over-Ethernet (PoE) or PoE Plus cable for power.
Page 63: Mark Insertion Points For The Base
Step 1: Prepare the location Mark insertion points for the base To mark areas on the wall where you will install the device, use the mounting template or the base of the device Use the mounting template The mounting template is printed on a sheet of paper that is included with your InTouch kit.
Page 64 Chapter 3 Install the Slim Profile InTouch – The top mounting screws must be 46 and 1/2 inches (1181 millimeters) above the floor, for ADA compliance. – Use a level to ensure that the top of the template is horizontal to the floor. Note: If you are replacing a Series 4000 device, you can install the InTouch on the same area of the wall but you cannot use the same screw holes.
Page 65: Step 2: (Optional) Widen The Badge Reader Slot
Step 2: (Optional) Widen the badge reader slot Step 2: (Optional) Widen the badge reader slot If the badges that you will use with the InTouch are more than 0.05 in (1.27 mm) thick, you need to install two spacers in the badge reader (for bar code or magnetic stripe cards) to accommodate the badges.
Page 66 Chapter 3 Install the Slim Profile InTouch 2. On the inside of the cover, use a Phillips screwdriver to loosen the two screws that hold the badge reader cover in place. 3. Remove the badge cover.
Page 67 Step 2: (Optional) Widen the badge reader slot 4. Press the two spacers onto the tops of the two channels that hold the screws. 5. Insert the reader cover back onto the base. Tighten the screws on the reader cover.
Page 68: Step 3: Mount The Base
Chapter 3 Install the Slim Profile InTouch Step 3: Mount the base After you prepare the location, mount the base of the InTouch to the wall. 1. Do one of the following: To mount the base on wood: a. Drill pilot holes for the top two mounting screws and the bottom mounting screw (three 10X1-1/4 screws are included with the InTouch).
Page 69 Step 3: Mount the base 2. Align the top two screw holes and bottom middle screw hole in the base with the two top screws in the wall, and gently set the base in position. 10X1-1/4 screws 3. Tighten the top two screws so that they are flush against the base. Then drive the bottom middle screw into the wall so that it is flush against the base.
Page 70: Step 4: Route The Cables
Chapter 3 Install the Slim Profile InTouch Step 4: Route the cables Follow these guidelines as you route specific cables through the points of entry into the base of the InTouch. Remove cable access plug The base of the InTouch has two cable access holes centered near the bottom of the base and one hole at the bottom of the base.
Page 71: Cable Routing Guidelines
Step 4: Route the cables Cable routing guidelines Follow these guidelines as you route the Ethernet cable or AC wall transformer cord through the point of entry into the InTouch: Approximate Amount of Slack After Point Point of Entry of Entry Through the wall into the back •...
Page 72: Route The Ac Wall Transformer Cord
Chapter 3 Install the Slim Profile InTouch Route the AC wall transformer cord If the power source is from a wall transformer that will be plugged into a nearby outlet, route the cable as shown. Note that the base must be within 5 feet of the outlet.
Page 73: Step 5: Install Other Options
• Finger scan device (Kronos Touch ID or Kronos Touch ID Plus) Note: If you are installing the Kronos Touch ID, you must install it and the Wi-Fi option at the same time. Refer to the Kronos Touch ID installation guide, before you begin installing the Wi-Fi option.
Page 74 Chapter 3 Install the Slim Profile InTouch 1. Put the clip around the cable and then run the cable through the hole in the base. 2. Close the top and bottom halves of the clip together and then insert that assembly through the hole in the base.
Page 75 Step 6: Secure the cables with the strain relief clip...
Page 76 Chapter 3 Install the Slim Profile InTouch 3. Push the clip assembly through hole in the base Important: Do not tighten the clip. Wait until you have plugged all cables into the main board, verified that the device is on, and adjusted the slack in the cables.
Page 77: Step 7: Connect Power And Cables To The Main Board
Step 7: Connect power and cables to the main board Step 7: Connect power and cables to the main board The following illustration shows the Ethernet cable and external wall transformer cord connected to the main board. If the Ethernet cable is the source of the power, you do not need the external wall transformer cable.
Page 78 Chapter 3 Install the Slim Profile InTouch a. Insert screw and clip as shown. Do not fully tighten the screw. M3X10 screw b. Insert the second screw, but do not fully tighten it. Then swivel the clip over the Ethernet cable. M3X10 screw...
Page 79: Verify That The Power Is On
Step 7: Connect power and cables to the main board c. Tighten both screws. 3. If the external wall transformer is the source of power, plug that power cord into the AC outlet and into the main board. 4. Close the cover of the InTouch enough so that you can view the display screen as the device initializes.
Page 80 If the screen does not display the time and date or the unit does not appear to be • Check all your connections. • Review “Troubleshooting and Preventive Maintenance” on page 85. • If necessary, contact your Kronos Representative. When the InTouch has successfully initialized, go to “Step 8: Close and lock the InTouch” on page 81.
Page 81: Step 8: Close And Lock The Intouch
Step 8: Close and lock the InTouch Step 8: Close and lock the InTouch When the InTouch is powered on and operating, perform the following steps. Tighten the strain relief clip Adjust the slack in the cables as necessary and then tighten the strain relief clip that you previously inserted through the bottom hole of the base.
Page 82 Chapter 3 Install the Slim Profile InTouch 2. Insert the M4 X 10 torx screw into the top of the cover. Use the security wrench to secure each screw so that the fit is snug, but not too tight. Security wrench...
Page 83: Next Steps
• The InTouch 9100 User Guide. See the section about initial setup. InTouch and Workforce Central documentation can be found by logging in online http://community.kronos.com. Note: If the InTouch is replacing a Series 4000, also see the configuration guidelines in “Step 3: Install and configure the InTouch”...
Page 84 Chapter 3 Install the Slim Profile InTouch...
Page 85: Chapter 4: Troubleshooting And Preventive Maintenance
Chapter 4 Troubleshooting and Preventive Maintenance...
Page 86: Resolve Common Problems
Chapter 4 Troubleshooting and Preventive Maintenance Resolve common problems This section describes common problems that you might encounter. To run diagnostic tests and reports, see the user’s guide. Symptom Probable Causes Corrective Action If the InTouch is powered using There is no If the InTouch is powered using a standard AC standard AC power cable, the power in the...
Page 87 If the test does not indicate the issue, run a Reader Report as follows: 1. Access Maintenance mode at the InTouch. 2. Tap the Reports button and scroll down to Readers. Note the report results and contact your Kronos Representative for assistance.
Page 88 Chapter 4 Troubleshooting and Preventive Maintenance Symptom Probable Causes Corrective Action Communication Communication settings are 1. Access Maintenance mode. fails. incorrect either at the InTouch or 2. Tap Communication Settings. the host PC. 3. Check and, if necessary, correct the Device ID and IP Address.
Page 89 Resolve common problems Symptom Probable Causes Corrective Action Communication Communications cabling is Ensure that all communications cables are routed fails connected incorrectly. correctly and connected properly. If the (continued). connections are secure, determine whether the cable is defective by doing the following: •...
Page 90: Device Status Icons That Indicate Problems
Chapter 4 Troubleshooting and Preventive Maintenance Device status icons that indicate problems One or more status icons may appear below the logo on the home page. The following icons indicate specific problems. See the user guide for a complete list of device status icons and descriptions.
Page 91: Alternative Buttons For Maintenance Mode And Restart
Alternative buttons for Maintenance mode and restart Alternative buttons for Maintenance mode and restart If necessary, you can use the following two buttons on the inside of the cover to access Maintenance mode or to restart the unit.   ...
Page 92: Preventive Maintenance
Chapter 4 Troubleshooting and Preventive Maintenance Preventive maintenance See the user’s guide for additional maintenance tasks and to run diagnostic tests and reports. Clean the unit Use glass cleaner and a soft, lint-free cloth to clean the unit. Note: Do not spray the cleaner directly on or inside the unit. Spray the cleaner on the cloth.
Page 93: Replace The Backup Battery
InTouch or any of the optional components are still not operating correctly, and you and your Kronos Representative have determined that you need to return the unit and certain options, follow the instructions in the Guide to...
Page 94 Chapter 4 Troubleshooting and Preventive Maintenance...
Page 95: Appendix A: Replace A Series 4000 Device With The Intouch
Appendix A Replace a Series 4000 Device with the InTouch...
Page 96: Step 1: Prepare The Site And Collect Data
Appendix A Replace a Series 4000 Device with the InTouch Step 1: Prepare the site and collect data Location of the unit • If the Series 4000 is mounted over an AC outlet, you can install the InTouch (Standard model only) in the same location, but you must drill different holes for the screws.
Page 97: Step 2: Disconnect And Remove The Series 4000 Device
Step 2: Disconnect and remove the Series 4000 device Step 2: Disconnect and remove the Series 4000 device Important: Before you begin, be sure that you collected data from the Series 4000 device using your host application. Otherwise, the data will be lost. Note about option kits: If you plan to upgrade some of your existing options (such as the remote proximity reader or universal relay), for use with the InTouch, do not remove the cable for those devices from the wall.
Page 98 Appendix A Replace a Series 4000 Device with the InTouch 2. If your device is powered by a standard AC power cable, locate the electrical outlet that the device is plugged into and unplug the cable. This outlet could be a wall outlet over which the device is mounted (covering the outlet from view), a wall outlet away from the device, or an outlet assembled inside the device.
Page 99 Step 2: Disconnect and remove the Series 4000 device If the device uses the GT-91080 Power-over-Ethernet module (beige module), refer to the following illustration to unplug the Ethernet cable from the module: 3. If a Power-over-Ethernet module is installed in the device (device part number 8602004-xxx or 8602800-xxx only): a.
Page 100 Appendix A Replace a Series 4000 Device with the InTouch If the device uses the LS15 Power-over-Ethernet Option Kit (black module), refer to the circled areas in the following illustration to disconnect the cables:...
Page 101 Step 2: Disconnect and remove the Series 4000 device If the device uses the GT-91080 Power-over-Ethernet Option Kit (beige module), refer to the following illustration to disconnect the cables: b. Grip the Power-over-Ethernet module firmly and push up so that the module and its mounting bracket slide off the channels molded into the...
Page 102 Appendix A Replace a Series 4000 Device with the InTouch base. The method is the same for the LS15 and the GT-91080 modules. The following illustration shows the LS15 module. 4. Determine whether the device has a backup battery (1) installed in the base. If so, go to step 5.
Page 103 Step 2: Disconnect and remove the Series 4000 device 5. If the device has a backup battery: a. Push up on the top bracket (1) and angle the battery out of position. Disconnect the wire from the negative battery terminal (2). Then, disconnect the wire from the positive battery terminal (3).
Page 104 Appendix A Replace a Series 4000 Device with the InTouch c. Disconnect the battery charger board from the main board. If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration to locate the connection. Then, disconnect the battery charger board: press the clip on the cable connector, and move the connector from side to side while you pull it out of the socket.
Page 105 Step 2: Disconnect and remove the Series 4000 device If the part number of the device is 8602000-xxx, use the following illustration to locate the connection. Then, disconnect the battery charger board from the mainboard of the device. To do this, press the clip on the connector at the end of the cable and pull it to the left while moving the connector from side to side 6.
Page 106 Appendix A Replace a Series 4000 Device with the InTouch If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration as a guide:...
Page 107 Step 2: Disconnect and remove the Series 4000 device If the part number of the device is 8602000-xxx, use the following illustration as a guide. The numbered arrows point to the transformer cable (1), molded hooks (2), and the transformer connection on the main board (3). 7.
Page 108 Appendix A Replace a Series 4000 Device with the InTouch 8. The method for disconnecting the modem or Ethernet cable depends on which method of communication the device uses. For devices that use modem communication, disconnect the cable that connects the telephone line to the modem card using the following instructions.
Page 109 Step 2: Disconnect and remove the Series 4000 device If the part number of the device is 8602800-xxx, use the following illustration to locate the modem card in the inside cover. Then, disconnect the telephone line from the modem card. For devices that use Ethernet communication, disconnect the Ethernet cable (1) from the connector (2) on the main board.
Page 110 Appendix A Replace a Series 4000 Device with the InTouch If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration as a guide. Then, press the clip on the connector and pull it down.
Page 111 If the part number of the device is 8602000-xxx, use the following illustration to locate the Ethernet cable (1) and the connector on the main board (2). Then, press the clip on the connector and pull it down. 9. If the Kronos Touch ID verification device is attached to the device:...
Page 112 Appendix A Replace a Series 4000 Device with the InTouch a. If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration to locate the connection. Then, unplug the verification device from its connection on the main board. If the part number of the device is 8602000-xxx, use the following illustration to locate the connection.
Page 113 Step 2: Disconnect and remove the Series 4000 device c. Remove the verification device from the device by loosening the two screws (circled in the illustration) holding it to the base, and set the verification device aside. 10. If your device uses an external reader (linear imager, or laser scanner):...
Page 114 Appendix A Replace a Series 4000 Device with the InTouch a. Disconnect the reader from the interface board, as shown in the following illustration: b. Thread the reader cable out of the device and set the reader aside. 11. If your device uses a remote bar code reader, disconnect the reader from the device main board and thread the cable out of the device.
Page 115 Step 2: Disconnect and remove the Series 4000 device If the part number of the device is 8602004-xxx or 8602800-xxx, refer to the following illustration to disconnect the cable:...
Page 116 Appendix A Replace a Series 4000 Device with the InTouch If the part number of the device is 8602000-xxx, use the following illustration to locate the connection and disconnect the cable: 12. If your device uses a universal relay (for example, to ring a bell or operate a door strike), disconnect the relay from the device main board and thread the cable out of the device.
Page 117 Step 2: Disconnect and remove the Series 4000 device If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration to locate the connection, and disconnect the cable:...
Page 118 Appendix A Replace a Series 4000 Device with the InTouch If the part number of the device is 8602000-xxx, use the following illustration to locate the connection and disconnect the cable: 13. If your device uses a remote proximity reader:...
Page 119 Step 2: Disconnect and remove the Series 4000 device a. Disconnect the 12-volt cable connecting the 4500 interface board to the battery charger board, as shown in the following illustration:...
Page 120 Appendix A Replace a Series 4000 Device with the InTouch b. Disconnect the remote proximity reader from the connection on the interface board, as shown in the following illustration:...
Page 121 Step 2: Disconnect and remove the Series 4000 device 14. Disconnect the end of the ribbon cable that connects the interface board to the main board in the cover (circled in the following illustration). 15. Unscrew the two screws that attach the base of the unit to the wall and remove the unit from the wall.
Page 122: Step 3: Install And Configure The Intouch
InTouch over or near an outlet, or use Power-over-Ethernet (PoE) or PoE Plus. 2. If you use bar code badges, send a sample of those badges to Kronos for badge evaluation, to verify that your bar code badges will work with the InTouch.
Page 123: Appendix B: Open And Disconnect The Intouch
Appendix B Open and Disconnect the InTouch If you need to open the InTouch to use the internal startup or Maintenance mode buttons, access the circuit boards or cables, or add, remove, or replace any components, use this section for the general procedure. You may not need to perform all of the steps or remove all components, depending on the maintenance or installation task you need to perform.
Page 124: Step 1: Use The Host Application Software To Collect Data
Appendix B Open and Disconnect the InTouch Step 1: Use the host application software to collect data If you plan to disconnect the device, a network administrator, or similarly qualified individual, must use the host application software to collect all data first. The host application system administrator guide and the online Help describe how to perform those operations.
Page 125 Step 2: Open the InTouch 2. To remove the cover, grasp the bottom of the timeclock with one hand and, with the other, pry open the top corners, and then pull open each end of the timeclock. You may not be able to completely open the cover if there are cables from optional components connected to the main board.
Page 126: Step 3: Disconnect The Power
Appendix B Open and Disconnect the InTouch Step 3: Disconnect the power Standard model • If your unit is mounted over a wall outlet, unplug the transformer power cord from that outlet. For example: • If your unit uses Power-over-Ethernet (PoE) or PoE Plus, unplug the Ethernet cable from the main board.
Page 127 Step 3: Disconnect the power The following illustration shows both the Ethernet cable and the wall transformer cord. wall transformer Ethernet cord cable...
Page 128: Step 4: Disconnect Cables From The Main Board
Appendix B Open and Disconnect the InTouch Step 4: Disconnect cables from the main board If you need to disconnect cables from the main board on the inside of the cover:| • Transformer, backup battery, and transition board (Standard model only) — “Example 1: Transition board cables”...
Page 129: Example 2: Ethernet Cable
Step 4: Disconnect cables from the main board Example 2: Ethernet cable 1. Loosen and then swivel the strain relief clip before you remove the cable. 2. Push in the top of the Ethernet connector clip and then pull out the cable. Standard Model Slim Profile Model...
Page 130: Example 3: Linear Imager Cable
Appendix B Open and Disconnect the InTouch Example 3: Linear imager cable If you need to disconnect the linear imager, unplug the cable from the standard USB port on the main board of the device. (In some configurations, the imager may be plugged into a USB port on the transition board.)
Page 131: Step 5: Disconnect The Wi-Fi Option
Step 5: Disconnect the Wi-Fi option Step 5: Disconnect the Wi-Fi option To disconnect the Wi-Fi option, remove the USB connector from the USB port on the main board. Then use a no. 0 Phillips screwdriver to remove the Wi-Fi assembly from the CPU board.
Page 132: Step 6: Disconnect The Finger Scan Device
You might not need to remove all components. If you do not have the finger scan option installed, skip to “Step 7: Store the cover in a protected area” on page 136. Kronos Touch ID 1. Remove the finger scan plate from the unit.
Page 133 Step 6: Disconnect the finger scan device 2. Remove the finger scan plate from the biometrics board. 3. (Remove the biometrics board only if instructed to.) Disconnect the cable from the main board.
Page 134 Appendix B Open and Disconnect the InTouch 4. Use a no. 0 Phillips screwdriver to remove the biometrics board from the main board.
Page 135: Kronos Touch Id Plus
Step 6: Disconnect the finger scan device Kronos Touch ID Plus 1. Unplug the cable connection. cable connection 2. Remove the finger scan plate from the unit.
Page 136: Step 7: Store The Cover In A Protected Area
Appendix B Open and Disconnect the InTouch Step 7: Store the cover in a protected area After all cables and optional components have been removed from the cover and main board of the device, set the cover assembly aside in a secure area where the touchscreen and main board will not get damaged.
Page 137: Step 9: Remove Battery, Transformer, And Transition Board
Step 9: Remove battery, transformer, and transition board Step 9: Remove battery, transformer, and transition board (Standard model only) If you need to disconnect and remove the backup battery, transformer, or transition board, follow the instructions in this section. Transformer and battery only:...
Page 138 Appendix B Open and Disconnect the InTouch Use a Phillips screwdriver to remove the plastic transformer holder. Then remove the transformer and battery.
Page 139 Step 9: Remove battery, transformer, and transition board Transformer, battery, and transition board: 1. Unplug the cables from the transition board, including the power cable, USB cable, and the cables from the battery and transformer. 2. Use a Phillips screwdriver to remove the plastic transformer holder and transition board assembly.
Page 140 Appendix B Open and Disconnect the InTouch Next steps • Collect and organize any optional components (cables, screws, boards, and so on) and store them in a safe place. • Be sure that the cover assembly is stored in a secure area where the touchscreen and main board will not get damaged.

This manual is also suitable for:

Intouch 9100 slim profile

Kronos InTouch 9100 Standard Installation Manual

Chapter 1: Before You Install the Intouch

Chapter 2: Install the Standard Model Intouch

Chapter 3: Install the Slim Profile Intouch

Chapter 4: Troubleshooting and Preventive Maintenance

Appendix A: Replace a Series 4000 Device with the Intouch

Appendix B: Open and Disconnect the Intouch

Quick Links

Need help?

Questions and answers

Related Manuals for Kronos InTouch 9100 Standard

Summary of Contents for Kronos InTouch 9100 Standard

This manual is also suitable for:

Table of Contents