HP ZBook x2 Maintenance And Service Manual
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HP ZBook x2 Maintenance And Service Manual

Detachable workstation
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HP ZBook x2 Detachable Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended
for HP authorized service providers only.

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Summary of Contents for HP ZBook x2

  • Page 1 HP ZBook x2 Detachable Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Rear ......................................12 Keyboard base components ..............................13 TouchPad ................................13 Lights ................................... 14 USB port ................................15 Optional HP ZBook x2 Pen ..............................16 3 Illustrated parts catalog ..................................17 Labels ....................................... 17 Tablet components ................................19 Miscellaneous parts ................................22 4 Removal and replacement preliminary requirements ........................
  • Page 6 Using HP Sure Start (select products only) ........................62 7 Using HP PC Hardware Diagnostics (UEFI) ............................63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................64 8 Specifications ......................................65 9 Backing up, restoring, and recovering ..............................66...
  • Page 7 Recovering using HP Recovery Manager ....................... 68 What you need to know before you get started ..............68 Using the HP Recovery partition (select products only) ............69 Using HP Recovery media to recover ..................69 Changing the computer boot order ................... 70 Removing the HP Recovery partition (select products only) ..........
  • Page 8 viii...

  • Page 9: Product Description

    Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (6.0-GB L3 cache, 15-W) ● Intel Core i5-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (4.0-GB L3 cache, 15-W) Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS Chipset Integrated soldered-on-circuit (SoC) Graphics Discrete graphics: NVIDIA®...
  • Page 10 1-TB, 2280.M2, PCIe-3×4, SuperSpeed (SS), HP Z Turbo Drive solid-state drive with triple-level cell (TLC) ● 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive 512-GB, 2280, PCIe-3×4, self-encrypted drive (SED), HP Z Turbo Drive solid-state drive with Opal2 and TLC ● ●...
  • Page 11 Category Description Keyboard/pointing Backlit devices Bluetooth capable Charged through the micro-USB port ClickPad requirements: ● Image sensor clickpad ● Glass with chemical-etched surface ● Gestures enabled by default (2-finger scrolling, 2-finger zoom/pinch) ● Taps enabled as default Power requirements Support for a 4-cell, 70-WHr, 4.55-AHr, Li-ion battery Support for a 65-W, USB Type-C, 3-pin, non-PFC, AC adapter Support for a 1.00-m power cord with a C5 connector in 6 countries/regions.

  • Page 12: Getting To Know Your Tablet

    Getting to know your tablet This chapter provides details about the tablet components, where they're located, and how they work. Locating hardware To find out what hardware is installed on the tablet: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the tablet.

  • Page 13: Right Side

    Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high- speed High Definition Multimedia Interface (HDMI) device. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and even Charge when the tablet is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
  • Page 14 Item Icon Component Description Memory card reader (continued) Hold the card label up, with the connectors facing the tablet. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory ▲...

  • Page 15: Left Side

    Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. –or– Select My PC, select the Specifications tab, and then select User Guides.

  • Page 16: Top

    Item Icon Component Description Security cable slot (continued) NOTE: The security cable is designed to act as a deterrent, but it may not prevent the tablet from being mishandled or stolen. Kickstand access tab Provides access to lift the kickstand away from the back of the tablet.

  • Page 17: Front

    Front NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be customized to perform the most common key commands with the push of a single button. Item Component Description HP Quick Key customizable button Press the button to perform the customized action.

  • Page 18: Front (Continued)

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. ▲...

  • Page 19: Front (Continued)

    Front (continued) NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be customized to perform the most common key commands with the push of a single button. Item Component Description (11) Cameras (select products only) Allow you to video chat, record video, and record still images.

  • Page 20: Bottom

    Bottom Item Component Description Alignment posts (2) Connect to the alignment posts on the keyboard base. Docking connector Connects the tablet to the keyboard base. Rear Item Component Description Vents Enable airflow to cool internal components. NOTE: The tablet fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Keyboard Base Components

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. –or–...

  • Page 22: Lights

    Lights Item Icon Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Microphone mute light ● Amber: Microphone sound is off. ● Off: Microphone sound is on. Num lock light On: Num lock is on. Chapter 2 Getting to know your tablet...

  • Page 23: Usb Port

    USB port Item Component Description Micro USB port Connects a micro USB cable (purchased separately), that can be used to supply power to the keyboard and, if needed, charge the keyboard battery. NOTE: The keyboard battery charges automatically when the keyboard is connected to the tablet using the docking connector.

  • Page 24: Optional Hp Zbook X2 Pen

    Optional HP ZBook x2 Pen Item Component Description Tip/removable nib Draws on the screen. Increased pressure applied to the tip results in wider or darker lines, depending on the software app. The nib is removable. NOTE: Felt and POM tips are included with the pen. To remove the nib from the pen, use the nib removal tool or pen case provided.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels on the tablet provide information that may be needed when troubleshooting system problems or travelling internationally with the tablet.
  • Page 26 Component Description Serial number Product identification (The SKU# that is regionalized #ABA, #ABM) Warranty period 2D bar code that has serial number and product identification information stored Component Description Model name (select products only) Product number Serial number Warranty period The labels on the pen provide information that may be needed when troubleshooting problems or replacing the pen.

  • Page 27: Tablet Components

    Component Description Spare part number Batch number Tablet components Tablet components...
  • Page 28 Item Component Spare part number Display panel assembly (14.0-in, LED, AntiGlare (3840×2160), UWVA DreamColor, 16:9 aspect L03245-001 ratio, includes magnets, shielding, and TouchScreen control board and cable) TouchScreen control board cable (included with the display panel assembly spare part kit) (3a) QuickKey button boards (2, left and right QuickKey button boards, include cables) L03247-001...
  • Page 29 1-TB, 2280.M2, PCIe-3×4, SS, HP Z Turbo Drive solid-state drive with TLC L12500-001 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive L11071-001 512-GB, 2280, PCIe-3×4, SED solid-state drive, HP Z Turbo Drive with Opal2 and TLC L11072-001 512-GB, M2, SATA-3, FIPS solid-state drive with TLC L11067-001 256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001 65-W HP Smart Adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 HP USB Type-C–to-USB Type-A dongle 833960-001 Keyboard with backlight and TouchPad:...
  • Page 31 Component Spare part number For use in Switzerland L03264-BG1 For use in Taiwan L03264-AB1 For use in Thailand L03264-281 For use in Turkey L03264-141 For use in the United Kingdom L03264-031 For use in the United States L03264-001 Power cord (C5-connector, 1.00-m): For use in Argentina 401300-010 For use in Australia...

  • Page 32: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Case utility tool or other flat-bladed, plastic tool ● Flat-bladed screw driver Magnetic screw driver ● ● Phillips P0 screw driver ●...

  • Page 33: Cables And Connectors

    Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 34: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 38: Display Panel Assembly

    Remove the kickstand (4). Reverse this procedure to install the kickstand. Display panel assembly Description Spare part number Display panel assembly (14.0-in, LED, AntiGlare (3840×2160), UWVA DreamColor, 16:9 aspect ratio, L03245-001 includes display panel cable, magnets, shielding, and TouchScreen control board and cable) Back cover: For use only on tablet models equipped with a graphics subsystem with discrete memory L04632-001...
  • Page 39 Remove the four Torx4 M2.0×4.2 shoulder screws that secure the display panel assembly to the tablet. Remove the SD card slot blank. Rest and support the tablet on its bottom edge. NOTE: If suction cups are not available, a case utility tool or other flat-bladed, plastic tool can be used to separate the top edges of the display panel and back cover.
  • Page 40 Attach suction cups to the display panel and the back cover as shown in the following illustration. CAUTION: Use caution when separating the top edge of the display panel assembly from the back cover. The internal component cables are fragile and only allow for a limited range of motion. Failure to follow this caution can result in damage to the internal components, their cables, and the system board.
  • Page 41 Use the suction cups to separate the top edge of the display panel assembly from the back cover. Remove the suction cups. Position the tablet on its back cover with the bottom edge toward you. Separate the display panel assembly bottom edge from the back cover. Release the retention tape (1) that secures the battery cable to the system board.
  • Page 42 Disconnect the battery cable (2) from the system board. Position the tablet with the top edge toward you. Release the zero insertion force (ZIF) connector (1) to which the right QuickKey button board cable is connected, and then disconnect the right QuickKey button board cable from the system board. Release the ZIF connector (2) to which the left QuickKey button board cable is connected, and then disconnect the left QuickKey button board cable from the system board.
  • Page 43 Release the ZIF connector (3) to which the TouchScreen control board cable is connected, and then disconnect the TouchScreen control board cable from the system board. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 44 Remove the display panel assembly (6). Reverse this procedure to install the display panel assembly. Chapter 5 Removal and replacement procedures...

  • Page 45: Quickkey Button Board

    QuickKey button board Description Spare part number QuickKey button boards (2, includes left and right button boards and cables) L03247-001 Before removing the QuickKey button boards, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 46: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable (includes extension cable, grounding tape, and double-sided adhesive) L13280-001 Before removing the display panel cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 47: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) L03249-001 Before removing the fingerprint reader board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 48: Battery

    Battery Description Spare part number 4-cell, 70-WHr, 4.55-AHr, Li-ion battery (includes cable) 856843-855 Before removing the battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 49: Wireless Antenna

    Wireless antenna Description Spare part number Wireless antenna (includes main and auxiliary wireless antenna cables, transceivers, and double- L03255-001 sided adhesive) Before removing the wireless antenna, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 50 Remove the wireless antenna cables (5) and transceivers. Reverse this procedure to install the wireless antenna. Chapter 5 Removal and replacement procedures...

  • Page 51: Front-Facing Webcam/Microphone Module

    Front-facing webcam/microphone module Description Spare part number Front-facing webcam/microphone module (includes camera bracket, cables, and double-sided adhesive) L03250-001 Microphone module (includes cable and double-sided adhesive) L03252-001 Before removing the front-facing webcam/microphone module, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 52: Rear-Facing Webcam Module

    Reverse this procedure to install the front-facing webcam/microphone module. Rear-facing webcam module Description Spare part number Rear-facing webcam module (includes cable and double-sided adhesive) L03251-001 Before removing the rear-facing webcam module, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 53: Hdmi/Usb Connector Board

    HDMI/USB connector board Description Spare part number HDMI/USB port connector board (includes HDMI port, USB port, and cable) L03248-001 Before removing the HDMI/USB port connector board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 54: Pogo Pin Connector Cable

    POGO pin connector cable Description Spare part number POGO pin connector cable (includes POGO connector and double-sided adhesive) L03262-001 Before removing the POGO pin connector cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 55: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-GB L3 L13281-601 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video memory, and the Windows 10 operating system Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-GB L3 L13281-001...
  • Page 56 Remove the battery (see Battery on page 40). Remove the front-facing webcam/microphone module (see Front-facing webcam/microphone module on page 43). When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: ●...
  • Page 57 NOTE: The quantity of screws removed in step 6 varies depending on tablet model. Tablet models equipped with a graphics subsystem with discrete memory have six screws. Tablet models equipped with a graphics subsystem with UMA memory have three screws. Remove the six (or three, depending on computer model) Phillips M2.0×5.6 screws (2) that secure the system board to the back cover.

  • Page 58: Fan/Heat Sink Assembly

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly Description Spare part number For use only on tablet models equipped with a graphics subsystem with discrete memory (includes two fan L03256-001 cables and replacement thermal material) For use only on tablet models equipped with a graphics subsystem with UMA memory (includes fan cable...
  • Page 59 NOTE: Steps 2 through 4 apply to tablet models equipped with a graphics subsystem with discrete memory. See steps 5 through 7 for fan/heat sink assembly information for tablet models equipped with a graphics subsystem with UMA memory. Disconnect the fan cables (1) from the system board. Loosen the six Phillips captive screws (2) that secure the fan/heat sink assembly to the system board.
  • Page 60 Tablet models with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Chapter 5 Removal and replacement procedures...

  • Page 61: Rtc Battery

    RTC battery Description Spare part number RTC battery L03258-001 Before removing the RTC battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.

  • Page 62: Memory Module

    Reverse this procedure to install the RTC battery. Memory module Description Spare part number 16-GB (2400, 1.2-V DDR4) 865396-855 8-GB (2400, 1.2-V DDR4) 862397-855 4-GB (2400, 1.2-V DDR4) 862398-855 Before removing the memory module, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 63: Solid-State Drive

    1-TB, 2280.M2, PCIe-3×4, SS, HP Z Turbo Drive solid-state drive with TLC L12500-001 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive L11071-001 512-GB, 2280, PCIe-3×4, SED, HP Z Turbo Drive solid-state drive with Opal2 and TLC L11072-001 512-GB, M2, SATA-3, FIPS solid-state drive with TLC L11067-001 256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC...

  • Page 64: Speakers

    Disconnect the power from the tablet by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the tablet. Remove the display panel assembly (see Display panel assembly on page 30), and then remove the following components: Front-facing webcam/microphone module (see Front-facing webcam/microphone module...
  • Page 65 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the tablet. Remove the display panel assembly (see Display panel assembly on page 30), and then remove the following components: Front-facing webcam/microphone module (see Front-facing webcam/microphone module...

  • Page 66: Hinges

    Hinges Description Spare part number Hinges (2, available in the Kickstand Hinge Kit, includes left and right hinges) L13279-001 Before removing the hinges, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 67: Tablet Setup (Bios), Tpm, And Hp Sure Start

    Tablet Setup (BIOS), TPM, and HP Sure Start Using Tablet Setup Tablet Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Tablet Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.

  • Page 68: Restoring Factory Settings In Tablet Setup

    Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 69: Downloading A Bios Update

    Do not shut down the tablet or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 70: Changing The Boot Order

    Select tablet models are configured with HP Sure Start, a technology that monitors the tablet's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

  • Page 71: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 72: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows tablet to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 73: Specifications

    Height 1.3 cm 0.5 in Weight (includes UMA fan/heat sink assemby, two 4-GB memory 1.4 kg 3.1 lbs modules, no webcam, HP Z Turbo Drive solid-state drive, and no fingerprint reader) Tablet and keyboard dimensions Width 36.5 cm 14.5 in Depth 22.7 cm...

  • Page 74: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 75: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 76: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 77: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 78: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 79: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 80: 10 Statement Of Memory Volatility

    10 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
  • Page 81 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The tablet will reboot. During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 82: Nonvolatile Memory Usage

    A utility is required for Tablet Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then Chapter 10 Statement of memory volatility...
  • Page 83 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select fingerprint programmed by user application can make the products only) templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...

  • Page 84: Questions And Answers

    HP has provided options in Tablet Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 85: Using Hp Sure Start (Select Models Only)

    Select tablet models are configured with HP Sure Start, a technology that continuously monitors your tablet's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select tablet models ship with HP Sure Start configured and enabled.

  • Page 86: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 87 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 88: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 89: Index

    12 spare part number 30 hard drive buttons display panel assembly, spare part product description 1, 2 HP Quick Key customizable 8, 9, number 20, 30 HDMI port 5 10, 11 display panel cable HDMI/USB port connector board...
  • Page 90 HP Recovery Manager memory module shield Thunderbolt 5 correcting boot problems 70 removal 54 USB 3.x SuperSpeed with HP Sleep starting 69 spare part number 54 and Charge 5 HP Recovery media memory module shield, spare part USB Type-C power with HP Sleep...
  • Page 91 59 Sleep and Charge 5 restoring factory settings 60 USB port components 15 slots USB Type-C power port with HP Sleep security cable 7, 8 and Charge 5 Smart Card reader slot blank USB Type-C–to-USB Type-A dongle,...

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