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HP ID5220N Service Manual

High-definition lamp dlp tv
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HP High-Definition
Lamp DLP™ TV
Service Manual
ID5220N

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Summary of Contents for HP ID5220N

  • Page 1 HP High-Definition Lamp DLP™ TV Service Manual ID5220N...

  • Page 2: Preface

    Preface This manual contains service instructions for the HP 52-inch ID5220N lamp driven rear projection television. The maintenance procedures in this manual are intended to help isolate defective parts and replace them in the field or in a Service Depot Environment. The procedures provide instructions for disassembly and troubleshooting to the board level.

  • Page 3: Safety, Regulatory, And Important Information

    For disposal and recycling information, contact your local authorities or the Electronic Industries Alliance at www.eiae.org. You can find safety information about the lamp at this web address: www.hp.com/hpinfo/globalcitizenship/environment/productdata. Lamp Life •...

  • Page 4: Regulatory Information

    Regulatory Information This section presents information that shows how your TV complies with regulations in certain regions. Any modifications to your TV not expressly approved by HP could void the authority to operate the TV in these regions. U.S.A. This equipment has been tested and found to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules.

  • Page 5: Table Of Contents

    Table of Contents Preface..................................ii NOTICES: ..............................ii REVISION HISTORY:..........................ii Safety, Regulatory, and Important Information....................iii Service by Qualified Personnel Only.......................iii Power Safety ..............................iii Mercury Safety ..............................iii Lamp Life.................................iii Regulatory Information ............................iv U.S.A...............................iv Responsible Party ............................iv Chapter 1 Model Specifications ........................... 1 Chapter 2 Technical Specifications........................
  • Page 6 Top-Level Assembly 1 Parts List ......................71 Internal Parts............................71 Top-Level Assembly 2........................... 75 Top-Level Assembly 2 Parts List ......................83 Lamp Chassis Assembly..........................85 Lamp Chassis Assembly Parts List ...................... 86 Appendix B Master HP Parts List ........................89...

  • Page 7: Chapter 1 Model Specifications

    Chapter 1 Model Specifications Because HP continually improves its products, the following specifications are subject to change. For the latest specifications, visit the HP website at www.hpshopping.com. Screen 52” diagonal size, 16:9 widescreen Size 50” x 37” x 15” Weight <...
  • Page 8 Model Specifications...

  • Page 9: Chapter 2 Technical Specifications

    To identify the model of a particular television, locate the model number on the front of the unit, or the label on the back. Model Numbers Basic Description ID5220N Screen size: 52”, 16:9 aspect ratio DMD resolution: 1280 x 720...

  • Page 10: Color Wheel

    Color Wheel Type 6 segments including SLR (spoke light recapture) Motor 2.17 in (55 mm) diameter Spin speed 10,800 RPM/NTSC Screen Image Screen size 52 in (1320.0 mm) Aspect ratio 16:9 Input Signal Characteristics Compatibility HDMI, NTSC, ATSC, S-Video, (Y/C), composite video Audio System Power amplifier (satellite)

  • Page 11: Block Diagram

    Block Diagram Technical Specifications...
  • Page 12 Technical Specifications...

  • Page 13: Chapter 3 Disassembly Procedures

    Chapter 3 Disassembly Procedures This chapter describes how to disassemble the TV’s components and subsystems. WARNING! Before performing any type of service or repair on any television, turn the unit off and disconnect its AC power cord from the power source. Required Tools T10 Torx screwdriver Philips screwdriver...

  • Page 14: General Repair Procedure

    General Repair Procedure Follow this general procedure in servicing the TV. 1. Use this manual’s troubleshooting information to find the assembly that is the probable cause of the observed/reported problem — see “Troubleshooting Flowcharts” on page 41 and “LED Error Codes” on page 51.

  • Page 15: Part Replacement Chart

    Part Replacement Chart The following chart shows the components you will need to replace when replacing a particular assembly. Note: Reassembly is generally done using the same procedure as disassembly, but in reverse order, except where noted at the end of the disassembly instructions. Disassembly Procedures...

  • Page 16: Procedures For All Tvs

    Procedures for All TVs Removing the Rear Cover 1. Remove the thirteen #10 Torx screws from the back of the TV, as indicated below. Remove the strap mount using the adjustable wrench (not indicated). 2. Remove the rear cover. Lamp Chassis Disassembly Procedures...

  • Page 17: Removing The Lamp Chassis Assembly

    Removing the Lamp Chassis Assembly 1. Remove the two screws holding the corner brackets and remove the brackets. 2. Unplug the side connectors. CAUTION: Be careful not to pull on the connectors or cables. 3. Pull the chassis partway out of the unit to access the speaker cables and connections. Disassembly Procedures...
  • Page 18 4. Unplug the speaker connectors. CAUTION: Be careful not to pull on the connectors or cables. 5. Place the interlock switch inside the chassis. 6. Slowly pull the chassis straight back and remove it from the TV. Disassembly Procedures...

  • Page 19: Opening The Chassis Assembly To Access The Power Supply And Ballast Module

    Opening the Chassis Assembly to Access the Power Supply and Ballast Module 1. Remove the two #10 Torx screws. #10 Torx screws 2. Remove the two ½-inch F56 nuts securing the “F” connectors to the plate, the two strain relief screws, and the five Philips screws along the top of the chassis cover plate.
  • Page 20 3. Remove the 18 #10 Torx screws from the top of the enclosure, and disconnect the ballast power cable from the cable holder. Disassembly Procedures...

  • Page 21: Removing The Power Supply, Fan, And Lamp Ballast Modules

    Removing the Power Supply, Fan, and Lamp Ballast Modules 1. Open the chassis by lifting the cover. Remove the Power Supply control cable shown below. 2. Disconnect the Ballast Control Cable, shown below. Disassembly Procedures...
  • Page 22 3. Remove the four Torx screws shown. 4. Remove the AC cable connectors and Ballast Power connector from the power supply as shown. Disassembly Procedures...
  • Page 23 5. Remove the Ballast cable from the chassis-mount connector. 6. Slip the two ferrite clamps from beneath the large tie wrap. Cut the small tie wrap holding the Lamp Ballast cable to the Ballast Assembly. Disassembly Procedures...
  • Page 24 The figures below show the Power Supply and Lamp Ballast as they appear when removed from the television chassis. Power Supply Module Lamp Ballast Module Disassembly Procedures...

  • Page 25: Removing The Power Supply Module

    Removing the Power Supply Module 1. Remove the AC power connector and four Torx screws shown below. Release the plastic clip attachment to remove the Power Supply Module from the metal plate. Disassembly Procedures...

  • Page 26: Removing The Lamp Tv Dcr And Main Board Modules

    Removing the Lamp TV DCR and Main Board Modules 1. Remove the ten Phillips screws from the back plate. 2. Remove the two Torx screws from the mounting tabs at the bottom of the module assembly. Disassembly Procedures...
  • Page 27 3. Disconnect the cables and remove the foil tape shown below. 4. Carefully pull the module assembly back and unplug any remaining connections. Remove the two Torx screws holding the DCR module to the Main Board, and lift the DCR module off. Disassembly Procedures...
  • Page 28 5. Remove the Torx screw that attaches the Main Board to the metal carrier, then slide the board out of the carrier. Tuner Module Main Board Module with metal carrier removed Disassembly Procedures...

  • Page 29: Removing The Fan Assembly

    Removing the Fan Assembly The fan and mounting bracket are held in place with a series of 10 hooks (five to a side) that secure them to the side of the chassis. No fasteners are used. Mounting hooks Mounting slots Disassembly Procedures...
  • Page 30 1. To remove the fan assembly, lift it straight up. Disassembly Procedures...

  • Page 31: Removing The Light Engine

    Removing the Light Engine 1. Remove the three Torx screws from the bottom of the side plate. Torx screws 2. Remove the side plate. 3. Remove the six mounting screws from the bottom of the chassis frame. Disassembly Procedures...
  • Page 32 4. Unplug the five connectors from the DMD module. Note: Do not remove the DMD module itself. 5. Remove the light engine from the chassis. Disassembly Procedures...

  • Page 33: Removing The Light Engine Cooling Fan

    Removing the Light Engine Cooling Fan 1. Remove the Torx mounting screw from the top of the fan assembly. 2. Use a pan-head screwdriver to lift the locking tab shown below. This may be easier if you also push the locking tab from underneath.
  • Page 34 3. Disconnect the fan assembly from the DMD module. 4. Bend the rubber mounts outward, and pull the fan away from the baffle. Disassembly Procedures...
  • Page 35 5. Push the fan assembly downward and remove it from the baffle. Disassembly Procedures...

  • Page 36: Removing The Side I/O Module

    Removing the Side I/O Module 1. Unplug the cable from the I/O module’s connector. 2. Remove the three Torx screws that connect the module to the chassis, and remove the module. Disassembly Procedures...

  • Page 37: Removing The Mask And Screen Assembly

    Removing the Mask and Screen Assembly 1. Remove the eight recessed Torx screws that attach the screen assembly to the cabinet. These are marked with circles in the diagram at right. Remove only these eight screws from this area. 2. Remove the two additional screws beside the speakers.
  • Page 38 4. Pull the mask and screen assembly forward to release it from the cabinet assembly. As you remove the mask and screen assembly, thread the two speaker wires and the keypad cable through the cabinet and free of the television. You may need to remove the ferrite from the keypad cable to do this. Disassembly Procedures...

  • Page 39: Removing And Replacing The Fresnel And Lenticular Assembly

    Removing and Replacing the Fresnel and Lenticular Assembly 1. Lay the mask and screen assembly flat on a protective pad, and remove the 20 Torx screws holding the 12 retaining brackets shown. 2. Once all the brackets have been removed, lift out the Fresnel and Lenticular Assembly. CAUTION: On reinstallation, be careful not to scratch or leave fingerprints on the Fresnel.

  • Page 40: Removing And Replacing The Speakers

    Removing and Replacing the Speakers 1. Disconnect the wires from each speaker. 2. Remove the eight Torx screws from the speakers (4 on each speaker), then remove the speakers. Disassembly Procedures...

  • Page 41: Removing And Replacing The Front Switch Assembly

    Removing and Replacing the Front Switch Assembly 1. Remove the light blocking tape from the front switch assembly. Set the tape aside for use on reassembly. 2. Unplug the button assembly connector. 3. Remove the five Torx screws attaching the board to the frame. 4.

  • Page 42: Removing And Replacing The Front Button Assembly

    Removing and Replacing the Front Button Assembly 1. Remove the four Torx screws holding the button assembly. 2. Lift out the button assembly. Disassembly Procedures...

  • Page 43: Removing And Replacing The Front Button Mounting Assembly

    Removing and Replacing the Front Button Mounting Assembly 1. Remove the two Torx screws that attach the button assembly mount to the chassis. 2. Lift out the assembly mount. Disassembly Procedures...

  • Page 44: Removing The Media Card Reader

    Removing the Media Card Reader 1. Remove the ten Torx screws holding the lower mask. 2. Pull the lower mask forward to access the media reader, and unplug the connector. 3. Remove the two Torx mounting screws from the reader card, and remove the reader. Disassembly Procedures...

  • Page 45: Removing The Lamp Module

    Removing the Lamp Module 1. Disconnect the television from all power sources. WARNING: Before continuing, wait at least 30 minutes for the lamp to cool. 2. Remove the single slotted screw from the lamp door (1). 3. Pull the door (2) back and up to remove. 4.
  • Page 46 Reassembly Notes • Plug in the power cord and turn on the television. If the lamp does not turn on after the warm-up period, reinstall the lamp module by repeating the steps above. • To properly track the life of the new lamp, reset the lamp time counter to zero: a.

  • Page 47: Chapter 4 Troubleshooting

    Chapter 4 Troubleshooting Use the information in this chapter to diagnose and correct problems with the TV. Troubleshooting Flowcharts Power — Power-On Problems Troubleshooting...

  • Page 48: Power - Tv Shutting Down

    Power — TV Shutting Down Troubleshooting...

  • Page 49: Audio - No Audio

    Audio — No Audio Troubleshooting...

  • Page 50: Audio - Bad Audio

    Audio — Bad Audio Troubleshooting...

  • Page 51: Video - Input Problems (All)

    Video — Input Problems (All) Troubleshooting...

  • Page 52: Video - Input Problems (Select)

    Video — Input Problems (Select) Troubleshooting...

  • Page 53: Video - Display Problems

    Video — Display Problems Troubleshooting...

  • Page 54: Remote Control Problems & Keypad Problems

    Remote Control Problems & Keypad Problems Troubleshooting...

  • Page 55: Photo Viewer - Media Card Reader / Photo Viewer Problems

    Photo Viewer — Media Card Reader / Photo Viewer Problems Troubleshooting...

  • Page 56: Photo Viewer - Pictbridge & Printing Problems

    Photo Viewer — PictBridge & Printing Problems Troubleshooting...

  • Page 57: Led Error Codes

    LED Error Codes The power button on the television’s front panel includes a blue LED that operates as follows: • The LED flashes when the television is initially powering on. • The LED remains on when the television is on. •...
  • Page 58 No. of long No. of short Error flashes flashes number Description No Error Indicated Fan Failure Sensor Overheat Sensor Communication Failure Bi-Metal Failure Lamp Strike Failure Color Wheel Failure DMD Failure Lamp Door Open Lamp Failure Audio Settings Failure Keypad Scan Failure Watchdog Failure System Initialization Failure System Memory Failure...

  • Page 59: Chapter 5 Using The Service Menu & Resetting The Tv

    Chapter 5 Using the Service Menu & Resetting the TV Using the Service Menu The service menu provides access to the total lamp hours and total system time. These values may be helpful in servicing the television. 1. On the remote control, press Menu. 2.
  • Page 60 Using the Service Menu...

  • Page 61: Chapter 6 Upgrading The Firmware

    Chapter 6 Upgrading the Firmware This chapter describes how to upgrade the TV’s firmware using its media card reader. 1. Download the updated firmware image from the website. 2. Copy the downloaded image to the Compact Flash card. This must be the only file on the Compact Flash. 3.
  • Page 62 Using the Service Menu...

  • Page 63: Chapter 7 Service Testing And Qualification

    Chapter 7 Service Testing and Qualification Use the procedures in this chapter to verify that the TV has been repaired properly and returned to operating condition. Refer to the “Part Replacement Chart” on page 9 to determine which qualification tests the repaired TV must pass, as determined by the specific repairs made.

  • Page 64: I/O Check Procedure

    I/O Check Procedure Use this procedure to test and verify the TV’s input/output connectors and functions. If the TV fails any part of this procedure, refer to “Troubleshooting Flowcharts” on page 41 to diagnose the problem. Item Description Antenna input connector Connects an external VHF/UHF antenna.
  • Page 65 1. Press Menu on the proper remote control to make sure the on-screen menus can be accessed. 2. Verify that all buttons on the front panel perform the proper function. 3. Connect an input to the Antenna RF connector. Press Source and use the Source menu to change the input source to Antenna, and verify that video and audio are present.

  • Page 66: Aligning The Light Engine

    Aligning the Light Engine Whenever the lamp light engine is removed from the unit or moved from its original position in the unit, the engine’s optical alignment must be checked and readjusted using the following procedure. 1. Download the overscan pattern image from the website. 2.
  • Page 67 15. Inspect the screen to determine whether the configuration passes or fails the alignment procedure for centering and distortion: • Pass: No red border is visible prior to electronic centering. The image rotation must be 5% or less. • Fail: A red border is visible. The lines in the corners have a 5% spacing (used to judge rotation, centering, and distortion).

  • Page 69: Appendix A Exploded Overviews

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 70: Packaging Assembly Parts List

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 71: Top-Level Assembly 1

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 72 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 73 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 74 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 75 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 76 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 77: Top-Level Assembly 1 Parts List

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 78 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 79 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 80 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 81: Top-Level Assembly 2

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 82 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 83 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 84 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 85 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 86 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 87 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 88 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 89: Top-Level Assembly 2 Parts List

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 90 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 91: Lamp Chassis Assembly

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 92: Lamp Chassis Assembly Parts List

    The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 93 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.
  • Page 94 The following parts list is FOR REFERENCE ONLY, as not all parts/assemblies are available for ordering on HP’s parts ordering web sites (CSN/Consumer Support Ordering and HP PartSurfer). Please reference Appendix B for the HP Master Parts List which identifies HP part number setup for service use at product launch.

  • Page 95: Appendix B Master Hp Parts List

    Appendix B Master HP Parts List TGPLS000288A-J BAFFLE, LIGHT SEAL TGPLS0002840-J BEZEL, FRONT TGPLS0003820-J BEZEL, LOWER TGCBL0000530-J CABLE, KEYPAD 13COND 1.83M TGCBL0002010-J CABLE, LAMP BALLAST CONTROL 5COND 0.65M TGCBL0002030-J CABLE, LAMP DOOR SWITCH 2COND 0.65M TGCBL0002040-J CABLE, LAMP POWER 2COND 0.3M TGCBL0001740-J CABLE, LAMP RPTV AC/DC POWER 10COND 0.46M...
  • Page 96 PCA, PWR AC/DC 315W TGPBA0000320-J PCA, SIDE I/O TGPBA000107A-J PCA, TEMP SENSOR 5188-5094 REMOTE CONTROL TGMTS0002160-J RETAINER, SERVICE MODULE TGMIS0024000-J SCREEN ASSY JDMIS0002680-J SCREW KIT, SERVICE TGMIS0000120-J SPEAKER TGMIS0002400-J TAPE, BLACK VINYL TGMIS0002520-60 TAPE, EMI FOIL Master HP Parts List...

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