Sharp MX-M266N Manual
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Sharp MX-M266N Manual

Technical handy guide
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See also: Operating Manual
Technical Handy Guide
MAY 2015
Operating System Support
19/05/2015
CONTENT
2
4
Firmware & Print Driver Revision
6
7
9
Image Send Comm. Error Codes
12
Updated
13
14
18
20
22
MX-M266N
MX-M316N
23
25
Updated
26
31
33
NEW
39
42
44
45
46
47

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Summary of Contents for Sharp MX-M266N

  • Page 1: Table Of Contents

    MX-M266N MX-M316N Technical Handy Guide MAY 2015 CONTENT Product Specification SD Card Replacement Procedure Product Options Firmware & Print Driver Revision Updated Consumables Test Simulation Initial Setup Trouble Codes Maintenance Image Send Comm. Error Codes Operating System Support Updated Sensor & Switch Location...

  • Page 2: Product Specification

    PRODUCT SPECIFICATION SHARP MX-M266N MX-M316N General Specification Type: Desktop Original Paper Size: Max. A3 Printed Paper Size: Max. A3 – Min. A6R Standard Paper Capacity: 2 x 500 + Bypass Tray (100) sheets (Total 1,100) Maximum Paper Capacity: 4 x 500 + Bypass Tray (100) sheets (Total 2,100)
  • Page 3 PRODUCT SPECIFICATION SHARP MX-M266N MX-M316N Document Filing Requirement: Opt: MX-HD14 is required Capacity: 19GB (Quick Folder) + 100GB (Main/Custom Folder) Max: 10,000 pages or 1,000 files(Quick Folder), Quick/Main Folder: 20,000 pages or 3,000 files (Main/Custom) User Registrations: 1000 Preview Thumbnails:...

  • Page 4: Product Options

    PRODUCT OPTIONS SHARP MACHINE CONFIGURATION MX-EB13 MX-PK11 MX-HD14 USB Wireless Adaptor PS Expansion Kit HDD Expansion Kit MX-TR17 MX-TR18 Exit Tray Unit Job Separator MX-FX11 MX-FN26 Fax Expansion Kit Inner Finisher MX-CS13 500 sheet Tray with Motor MX-CS12 500 sheet Tray...
  • Page 5 MACHINE OPTIONS SHARP MACHINE OPTIONS Model Description Comment MX-CS12 500 sheet paper tray A (without motor) For Tray 4 only. MX-CS13 500 sheet paper tray B (with motor) For Tray 3 only For machines with AR-DS19 Stand (High) 2 paper trays only...

  • Page 6: Consumables

    CONSUMABLES SHARP CONSUMABLES MX-M266N / MX-M316N Product Code Description / Contents Approx. Life MX-315GT Black Toner Cartridge (A4 @ 5%) 27.5k PROCESS UNIT: MX-312GV Black Developer 100k MX-312GR OPC Drum 100k MX-315DU Drum Frame Unit 300k Maintenance Kit:-  Drum separation pawl x2.

  • Page 7: Initial Setup

    INITIAL SETUP SHARP DEVELOPER SETUP & TONER INSTALLATION Sim 25-02 Auto Developer Adjustment. Toner cartridge must be installed before execution. PRODUCT OPTION ACTIVATION Activation of Optional Product(s):- System Settings – Administrator Mode – Product Key. FIRMWARE UPGRADE [ALL] Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
  • Page 8 INITIAL SETUP SHARP COPY IMAGE QUALITY Check Image Quality (Copy Mode):- If NG, perform the following adjustments as required:- Sim 46-02 Copy Density Adjust. (600dpi). Sim 46-09 SPF Copy Density Adjust. PRINT IMAGE QUALITY Check Image Quality (Print Mode):- Sim 64-05 PCL Density Test Page.

  • Page 9: Maintenance

    Maintenance [All] Counter has reached specified limit STARTING POWDER: The following starting powder should be applied to the relevant consumable item during maintenance:- Starting Powder OPC Drum Transfer Roller Unit Apply CKOG-0345DS51 MX-M266N [Yellow Toner] on top of None MX-M316N UKOG-0312FCZZ [Stearic Acid] CONSUMABLE SCHEDULE: 100K...
  • Page 10 MAINTENANCE SHARP MAINTENANCE SCHEDULE: 100K 150K 200K 300K PROCESS SECTION: Replace: Developer [MX-312GV] Replace: Toner Filter [MX-312TF] Check/Clean Toner Sensor Head. Replace: OPC Drum [MX-312GR] Replace: Maintenance Kit [MX-312KA]:-  Drum Separation Pawls x 2  Cleaning Blade.  Main Charge Unit.
  • Page 11 MAINTENANCE SHARP 100K 150K 200K 300K FUSING SECTION: Replace: Upper Heat Roller Kit [MX-313UH]:-  Upper heat roller.  Fusing gear.  Upper heat roller bearing x2.  Upper cleaning pad.  Upper separation pawl x4. Check/Clean Thermistor. Check/Clean Fuser Paper Guide.
  • Page 12 OPERATING SYSTEM SUPPORT SHARP Windows Client Windows Server Apple OSX MX-M266N 2008 2008R2 2012 2012R2 7, Vista 10.8 MX-M316N 10.10 10.9 32/64 32/64 32/64 32/64 Sharp Advanced  Printer Language PCL5        PCL6 WHQL: 11/15...

  • Page 13: Coin Vend Interface

    COIN VEND INTERFACE SHARP All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates various signals to indicate paper sizes and operation. Connector Manufacture: JST (www.jst.com) Connector Type & Part Code (Wire Side)

  • Page 14: Firmware Update

    FIRMWARE UPGRADE SHARP USB MEMORY DEVICE: 1. Insert a USB memory device containing the firmware file into the main USB Port. 2. Enter Simulation 49-01. Note: “If no USB device is detected, an error message will be displayed. 3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):- 4.
  • Page 15 FIRMWARE UPGRADE SHARP 6. Firmware update progress (and remaining time) should now be displayed:- 7. Once the firmware update has completed successfully, select OK (MFP should reboot). Firmware update is complete.
  • Page 16 FIRMWARE UPGRADE SHARP NETWORK CONNECTION (MFP WEB PAGE) 1. Open a web browser and enter the following URL :- http://ipaddress/service_login.html or http://ipaddress/service_account.html Example: http://192.168.0.136/service_login.html Note: If User Authentication (username & password) is enabled, open the device webpage and “login” using the service username and password (as below):- 2.
  • Page 17 FIRMWARE UPGRADE SHARP 4. Click Browse to navigate to the location of the updated firmware file and select Open:- 5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.

  • Page 18: Firmware Recovery

    FIRMWARE RECOVERY SHARP In the event of a power failure during a firmware update, the device may fail to “reboot” because of corrupted firmware. Using the CN Update procedure described below, this function is used to update/recover the firmware by transferring data to the MFP PWB, SCU PWB, PCU PWB, FAX PWB, and various options by means of a USB memory.
  • Page 19 FIRMWARE RECOVERY SHARP 5. Select Firm Update Mode by using the [Menu] & [Back] keys. Using the [UP] and [DOWN] keys, navigate and select the required firmware SFU. Firm Update Firm Update > 0100v100.sfu From USB Memory Note: Use the [OK] key when a directory name is selected to browse through to the sub folder(s) or the [BACK] key to return to the parent folder(s).

  • Page 20: Watermark Update

    WATERMARK UPDATE SHARP 1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:- Caution: When copying the Watermark firmware/directories onto the USB drive, do not change the folder hierarchy or files. 2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05 [WATER MARK UPDATE]:- Note: “If no USB device is detected, an error message will be displayed.
  • Page 21 WATERMARK UPDATE SHARP 5. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode. Watermark Update is complete.

  • Page 22: Eeprom Replacement Procedure

    EEPROM HANDLING PROCEDURE SHARP WARNING: Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the following procedure:- 1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may become corrupted due to static charge.

  • Page 23: Sd Card Replacement Procedure

    SD CARD REPLACEMENT PROCEDURE SHARP Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or SD card failure. If the SD Card is operating normally before replacement, backup the data and then reinstall the data onto the replacement SD Card.
  • Page 24 SD CARD REPLACEMENT PROCEDURE SHARP Replacement Procedure: When replacing the SD card, be sure to use the specified SD card supplied as a service part only. The firmware required for booting the MFP device must be included on the SD card that is used in this machine - Commercially available SD cards do not have this firmware data.
  • Page 25 TWAIN 3.01.020.000 [WHQL] 3.01.020.000 [WHQL] XPS ** 01.04.42.01 [WHQL] 01.04.42.01 [WHQL] Sharp UD 02.01.20.18 [WHQL] 02.01.20.18 [WHQL] Note: ** XPS driver supports Windows Vista only. For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.

  • Page 26: Test Simulation

    FIRMWARE & PRINT DRIVER REVISION SHARP The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-M266/316N Service Manual. Entry Code: Scanner Self Test Duplex Operation & Test Scanner operations test ADU load &...
  • Page 27 TEST SIMULATION SHARP Data Counter & Clear Device Configuration Print jam/Trouble data print mode 65 Finisher staple alarm mode set-up 80 Data print mode (paper feed) 69 Toner near end setting 81 Backup aper feed time data to USB memory...
  • Page 28 FIRMWARE & PRINT DRIVER REVISION SHARP Fuser Setting & Adjustment Image Position Adjustment 20 Fuser temperature. correction for low Lead edge/copy position adjustment temperature & humidity (Sim43-1) Printer lead edge adjustment (sub scan) 22 Fuser temperature. correction for low SPF Lead edge/copy position adjustment temperature &...
  • Page 29 TEST SIMULATION SHARP MFP Data Setting LSU Writing Adjustment/Test Controller soft switch setting:- LSU test (Polygon & BD detection check) SW17-3 A3 / Postcard Counter Mode LSU power auto setup 0 = Disabled, 1 = Enabled SW18-6 Hide Device Counter Clear HDD Operation &...
  • Page 30 FIRMWARE & PRINT DRIVER REVISION SHARP Fax Control Settings & Adjustments Printer Settings & Adjustments 11 Voice signal check (line/speaker 300bps) 17 Printer NVRAM clear 12 Voice signal check (line/speaker 300bps) 45 Printer image filter and trapping 13 Register dial number for Sim 66-14/15/16 adjustment.

  • Page 31: Trouble Codes

    TROUBLE CODES SHARP PCU ROM abnormality MFP PWB DIMM memory check error. SCU ROM abnormality Incompatible DSK Boot and program firmware version Auto DV adjustment trouble (over toned). UI data & CPU firmware inconsistency. Auto DV adjustment trouble (under toned).
  • Page 32 TROUBLE CODES SHARP Fuser high temperature (TH_UM). MFP PWB EEPROM check sum error. Fuser high temperature (TH_US). SRAM memory check sum error Individual data check sum error of SRAM memory (ICU) MFP PWB SRAM memory user Fuser low temperature (TH_UM).
  • Page 33 IMAGE SEND COMMUNICATION ERROR CODES SHARP COMMUNICATION REPORT MAIN CODE: The communication report code is composed of the following: Communication Report: XX (XXXX); The Upper 2 digits of the Communication Report Code:- Communication report code of 00 - 99 (Refer to communication report main code).
  • Page 34 1) The NSF signal has not "Confidential function" bit. 2) The NSF is not a Sharp machine. Confidential not received In confidential sending, DCN is received for NSS. <Send> In confidential reception, a confidential box number which is not registered is Confidential BOX NO NG specified.
  • Page 35 IMAGE SEND COMMUNICATION ERROR CODES SHARP Report Code Result Displayed Communication Interruption Content (Result) In reception, data are sent from a remote machine of receive inhibit number. REJECTED <Receive> (Not rejected in the bulletin board send or the F code bulletin board send.)
  • Page 36 IMAGE SEND COMMUNICATION ERROR CODES SHARP Report Code Result Displayed Communication Interruption Content (Result) NIC connect failure (network abnormality)  Check for disconnection of cables.  A network trouble (CE-XX) occurs.  The port is set to DISABLE. NG80 XXXX *1 ...
  • Page 37 IMAGE SEND COMMUNICATION ERROR CODES SHARP Report Code Result Displayed Communication Interruption Content (Result) NG95 XXXX *1 When the path is too long in execution of Scan To USB. NG96 XXXX *1 When the normal process is not executed in the secure mail sending.
  • Page 38 IMAGE SEND COMMUNICATION ERROR CODES SHARP Report Code 2 Communication Interruption Content Send / Receive Not used — A communication error is generated between MFP controller and — Modem controller. (Report code is 0 or 16.) DC current not detected (busy)

  • Page 39: Sensor & Switch Location

    SENSOR & SWITCH LOCATION SHARP MAIN ENGINE Code Name Function operation MHPS Mirror home position sensor Detects the mirror (scanner unit) home position. Detects generation of the paper size detection OCSW Paper size detection trigger sensor trigger signal. TM_COUNT Toner motor sensor Detects the rotation of the toner motor.
  • Page 40 SENSOR & SWITCH LOCATION SHARP Code Name Function operation POSD Paper exit sensor (DUP side) Paper transport detection TH_UM/ TH_US Thermistor Fusing temperature detection Fusing section abnormally high temperature RDTCT Thermostat detection PPD1 Paper in sensor Paper transport detection C1SS...
  • Page 41 SENSOR & SWITCH LOCATION SHARP INNER FINISHER Code Name Function operation Paper alignment plate home position Detects the home position of the paper alignment plate FAPHPS-F sensor F on the front side. Paper alignment plate home position Detects the home position of the paper alignment plate...

  • Page 42: Jam Cause Codes

    JAM CAUSE CODES SHARP MAIN ENGINE & CASSETTES Code Description Code Description C2PFD not-reached JAM C2PFD_N3 POD3_S POD3 remaining JAM (Cassette 3 paper feed) C2PFD Not-reached JAM C2PFD_N4 POSD_N POSD not-reached JAM (Cassette 4 paper feed) C2PFD remaining JAM C2PFD_S2...
  • Page 43 JAM CAUSE CODES SHARP DOCUMENT FEEDER Code Description Code Description ICU_REQ ICU factor stop JAM SPPD3_S SPPD3 remaining JAM P_SHORT Short size paper JAM SPPD4_N SPPD4 not-reached JAM Paper JAM SDFS_S SPPD4_S SPPD4 remaining JAM (Overlap feed direction jam error)

  • Page 44: Repair Hints

    SIM24-6 - SIM24-15 are missing? (affecting End User Counter data/information), these Simulations are now hidden as default. SHARP OSA Unable to enter the URLs for EAM Check the setting for Sim 26-03 (Coin Vendor Mode). (External Accounting Mode) as the Ensure OUTSIDE AUDITOR is configured to None.

  • Page 45: Technical Bulletin Index

    TECHNICAL BULLETIN INDEX SHARP Note: Excludes Part Change/Correction Information. Reference Description Model...

  • Page 46: Document Reference

    Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices.

  • Page 47: Notes

    NOTES SHARP Notes...

This manual is also suitable for:

Mx-m316n

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