Related Manuals for HP HP EliteBook 846 G5
Summary of Contents for HP HP EliteBook 846 G5
- Page 1 HP EliteBook 840 G5 Healthcare Edition Notebook PC HP EliteBook 846 G5 Healthcare Edition Notebook PC Maintenance and Service Guide...
- Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
- Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
- Page 4 Important Notice about Customer Self-Repair Parts...
- Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 6 Safety warning notice...
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Page 7: Table Of Contents
Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................9 Display ................................. 10 Keyboard area ..............................11 TouchPad ............................11 Lights ..............................12 Button, vents, speakers, and fingerprint reader ................14 Special keys ............................15 Action keys ............................ - Page 8 Display assembly ..........................67 Top cover ............................76 7 Interpreting system validation diagnostic front panel LEDs and audible codes ..........77 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 79 Using Computer Setup ............................79 Starting Computer Setup ........................79 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......
- Page 9 Using HP PC Hardware Diagnostics UEFI ......................84 Starting HP PC Hardware Diagnostics UEFI ..................85 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........85 Downloading the latest HP PC Hardware Diagnostics UEFI version ......85 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
- Page 10 Requirements for specific countries and regions ....................96 13 Statement of memory volatility ........................98 Nonvolatile memory usage ..........................101 Questions and answers ............................. 103 Using HP Sure Start (select models only) ......................104 14 Recycling ..............................105 Index ................................106...
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Page 11: Product Description
HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2) ● ● HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K @60Hz (DisplayPort 2) with Thunderbolt Internal graphics:... - Page 12 Intel Ethernet Connection I219-V 10/100/1000 (non-vPro) The following support S3/S4/S5 Wake-on-LAN: embedded NIC The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
- Page 13 Support S3/S4 wake on Wireless LAN Supports WLAN/LAN/WWAN switching Support for HP Sure Connect with Client Side Load Balancing (version 2.x) Near-Field Communication (NFC): (select models) NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17...
- Page 14 HP Display and Notebook Stand II Keyboard/pointing Keyboard: devices HP Collaboration Keyboard. Dual point, backlit, spill resistant with drain, with HP Dura Keys - privacy Point stick: Support for Microsoft Precision TouchPad Default Gestures Firmware PTP (Point to Point) with Filter Driver Support for ‘No Hybrid Mode’...
- Page 15 Touch fingerprint sensor (landed, touch with 8x8 sensor)(select models) FIPS Fingerprint Sensor (Landed) Smart Card reader (active)(select models Preboot authentication (password, smart card) Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4 Operating system Operating system version: Windows 10 RS3...
- Page 16 Category Description WLAN module WWAN module Keyboard Chapter 1 Product description...
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Page 17: Components
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP ▲... - Page 18 Connects an optional docking device. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...
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Page 19: Left
It is normal for the internal fan to cycle on and off during routine operation. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. -
Page 20: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –... -
Page 21: Keyboard Area
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –... -
Page 22: Lights
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. - Page 23 Component Description Sharing or presenting light On: Sharing is on. Call answer light On: Call answer is on. Call end light On: Call end is on. (10) Fn lock light On: The key is locked. For more information, see Hot keys (select products only) on page Keyboard area...
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Page 24: Button, Vents, Speakers, And Fingerprint Reader
Button, vents, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit ●... -
Page 25: Special Keys
Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu. -
Page 26: Action Keys
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers. -
Page 27: Hot Keys (Select Products Only)
Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor. Initiates Sleep, which saves your information in system memory. -
Page 28: Bottom
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Components... -
Page 29: Front
Off: All integrated wireless devices are off. ● NOTE: On some products, the wireless light is amber when all wireless devices are off. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front... -
Page 30: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. -
Page 31: Illustrated Parts Catalog
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. - Page 32 Item Component Spare part number Display assembly, touch screen Display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (privacy) L29189-xx1 For a list of keyboard country codes, see Keyboard on page Top cover Non-FIPS...
- Page 33 (vPro) Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor 851594-001 (non-vPro) (21) WWAN module LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15397-800 (22) Solid-state drive (SSD) 1 TB, PCIe, NVMe, TLC...
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Page 34: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Bezel L28402-001 Display panel (included in the Touch Panel Kit) L30424-001 Hinge cover L29200-001 (Hinge Kit) Ambient light sensor board (includes double-sided tape) L15511-001 Camera module L15509-001 Microphone module (includes double-sided tape; not illustrated) L15512-001 Camera cable (HD and IR models;... -
Page 35: Cable Kit
Item Component Spare part number WLAN antenna (spared with display enclosure) WWAN antenna (spared with display enclosure) (10) Display cable (included in the Touch Panel Kit) L30424-001 (11) Display enclosure (includes tape, gasket, and foam for display) L28403-001 Touch control board (included in the Touch Panel Kit; not illustrated) L30424-001 Cable Kit Item... -
Page 36: Plastics Kit
IR camera shutter (not illustrated) Miscellaneous parts Component Spare part number AC adapter, non-PFC, 4.5 mm 65 W HP Smart AC adapter, 3 prong 710412-001 65 W HP Smart AC adapter, EM 913691-850 65 W, wall mount, 3 pin, USB-C... -
Page 37: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P0 screwdriver ● ● Torx T8 screwdriver Plastic, non-marking pry tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 38: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 39: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 40: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. -
Page 41: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. -
Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. - Page 43 Loosen the five captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement procedures...
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Page 44: Solid-State Drive (Ssd)
Solid-state drive (SSD) Description Spare part number 1 TB, PCIe, NVMe, TLC L29198-001 512 GB, PCIe, SS, NVMe, TLC L29196-001 512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L29197-001 512 GB, SATA-3, FIPS-140–2, TLC L29195-001 360 GB, PCIe, NVMe,TLC L29194-001 256 GB, PCIe, SS, NVMe, TLC L29192-001... -
Page 45: Memory Modules
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 46 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory module and the socket labeled ‘1’...
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Page 47: Wlan/Bluetooth Combo Card
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter 851592-001 Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 851594-001... - Page 48 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
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Page 49: Wwan Module
The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15397-800 Before removing the WWAN module, follow these steps: Shut down the computer. - Page 50 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
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Page 51: Keyboard
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, privacy L29189-xx1 Pointing stick covers, quantity of 20 L15396-001 For use in country Spare part For use in country Spare part... - Page 52 Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors.
- Page 53 Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...
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Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. -
Page 55: Battery
Battery Description Spare part number Battery, 3 cell, 50 WHr, 4.33 Ah 933321-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. - Page 56 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.
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Page 57: Heat Sink Assembly
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink for use in models with discrete graphics memory L14373-001 Heat sink for use in models with UMA graphics memory L14372-001 Before removing the heat sink assembly, follow these steps: Turn off the computer. - Page 58 Thoroughly clean the thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. UMA graphics models: Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink (1), and then remove the heat sink from the system board (2).
- Page 59 Thoroughly clean the thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.
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Page 60: Rtc Battery
RTC battery Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 61: Usb Board
USB board Description Spare part number USB board (includes bracket) L14380-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 62: Rj-45 Board With Bracket
RJ-45 board with bracket Description Spare part number RJ-45 board with bracket not spared Before removing the RJ-45 board and bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 63: Power Button Board
Power button board Description Spare part number Power button board assembly L14374-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 64: Speaker Assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) L13684-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 65: Fingerprint Reader Assembly
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly, touch (includes cable) L13681-001 Fingerprint reader assembly, FIPS (includes cable) L28401-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 66: Touchpad
TouchPad Description Spare part number TouchPad for use in models with RFID L29199-001 TouchPad for use in models with an NFC module L29201-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 67 Remove the TouchPad from the computer (2). Reverse this procedure to install the TouchPad. Component replacement procedures...
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Page 68: Touchpad Button Board
TouchPad button board Description Spare part number TouchPad button board not spared Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 69: Nfc Module
NFC module Description Spare part number NFC module (includes antenna and TouchPad foam) not spared Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 70: Smart Card Reader
Smart card reader Description Spare part number Smart card reader L18312-001 Smart card reader cable (available in Cable Kit) L14370-001 (Cable Kit) Before removing the card reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 71: Fan
Description Spare part number L22306-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. - Page 72 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 73: System Board
System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board for use in models with discrete graphics memory (includes integrated processor) Intel i7-8650U processor L15521-xx1 Intel i7-8550U processor... - Page 74 WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page ● ● WWAN module (see WWAN module on page ● Heat sink (see Heat sink assembly on page Remove the system board: Position the computer upright and open as far as possible. Remove the three Phillips M2.5×3.0 screws that secure the system board to the computer.
- Page 75 Disconnect the following cables from the system board: (1) RTC battery cable (2) Fingerprint reader cable (3) NFC module cable (4) Speaker cable (5) Display cable (6) Camera cable (7) Power button board cable (8) USB cable (9) Smart card reader cable Remove the four Phillips M2.5×3.0 screws that secure the system board to the computer.
- Page 76 Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 77: Display Assembly
Display assembly NOTE: Display assemblies are spared at the subcomponent level only. Display assembly spare part information is also available at Display assembly subcomponents on page Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 78 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
- Page 79 To remove the display hinge cover, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit using spare part number L29200-001. When installing the hinge cover, make sure all cables are routed correctly under the hinge cover and the hooks on the end of the cover are aligned correctly with the snaps on the bottom of the display (1).
- Page 80 Remove the display bezel (4). The display bezel is available using spare part number L28402-001. If it is necessary to replace the camera module: ▲ Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
- Page 81 If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available using spare part number L15511-001.
- Page 82 Rotate the touch control board upside down (1). Lift the Mylar from on top of the connectors on the touch control board (2). Disconnect the two ribbon cables (3)(4) from the board. Disconnect the touch cable (5). Lift the Mylar on the display panel cable (6), and then disconnect the cable from the panel (7). The touch control board, cable, and display panel are available in the Touch Panel Kit using spare part number L30424-001.
- Page 83 If it is necessary to replace the display hinges, remove the three Phillips M2.5x11.0 screws that secure each hinge (1), and then remove the hinges from the display enclosure (2). Display hinges are available in the Hinge Kit using spare part number L29200-001. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure.
- Page 84 If it is necessary to replace the camera/ambient light sensor cable, disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remove the cable from the display enclosure (4). The camera cable is available in the Cable Kit using spare part number L14370-001.
- Page 85 If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WWAN antennas are spared with the display enclosure.
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Page 86: Top Cover
Top cover Description Spare part number Top cover, non-FIPS L28398-001 Top cover, FIPS L28399-001 The top cover remains after removing all other spared parts from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts... -
Page 87: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ●... - Page 88 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...
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Page 89: Computer Setup (Bios), Tpm, And Hp Sure Start
Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot. -
Page 90: Restoring Factory Settings In Computer Setup
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 91: Downloading A Bios Update
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 92: Changing The Boot Order Using The F9 Prompt
If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 93: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 94: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 95: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 96: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 97 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
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Page 98: 10 Backing Up, Restoring, And Recovering
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. -
Page 99: Using Hp Recovery Manager To Create Recovery Media
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page... -
Page 100: Using The Hp Cloud Recovery Download Tool To Create Recovery Media
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). -
Page 101: Recovering Using The Hp Recovery Partition (Select Products Only)
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. -
Page 102: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 103: 11 Specifications
11 Specifications Computer specifications Metric U.S. Dimensions Length 234.0 mm 9.22 in Width 326.0 mm 12.84 in Height 18.05 mm 0.72 in Weight 1.63 kg 3.59 lbs Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.5 A Temperature... -
Page 104: 35.6-Cm (14.0-In) Display Specifications
35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1920×1080 Surface treatment Chemically-strengthened Gorilla Glass 3 Brightness 700 nits Viewing angle UWVA Backlight Aspect ratio 16:9 Display panel interface eDP+PSR M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.35 mm... -
Page 105: M.2 Pcie Solid-State Drive Specifications
M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7... -
Page 106: 12 Power Cord Set Requirements
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 107 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 108: 13 Statement Of Memory Volatility
Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. - Page 109 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
- Page 110 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
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Page 111: Nonvolatile Memory Usage
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select... - Page 112 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.
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Page 113: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 114: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 115: 14 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 116: Index
Index Symbols/Numerics downloading an update 81 restoring factory settings 80 `product description updating 80 using a USB keyboard or USB ethernet 2 Bluetooth card mouse to start Computer spare part number 37 Setup 79 Bluetooth label 20 computer setup 79 AC adapter, spare part numbers 26 boot order computer specifications 93... - Page 117 16 microphone mute 16 Bluetooth 20 NFC module hotkeys, using 17 regulatory 20 removal 59 HP PC Hardware Diagnostics UEFI serial number 20 spare part number 22, 59 downloading 85 service 20 NFC tapping area, identifying 11 starting 85...
- Page 118 26 raw panel security cable slot, identifying 9 spare part number 24 security, product description 4 Thunderbolt port with HP Sleep and recovery 88 serial number, computer 20 Charge discs 89, 91 service labels, locating 20...
- Page 119 23, 39 USB board removal 51 spare part number 22, 51 USB SuperSpeed port with HP Sleep and Charge, identifying 9 USB SuperSpeed port, identifying 7 USB Type-C power connector and Thunderbolt port with HP Sleep and...
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