Troubleshootings - Samsung SHS-H635 User Manual

Troubleshootings

Please refer to the following if the lock does not operate properly. If the problem can still
not be solved, contact the nearest service center.
Power Source
Problem
There is no power.
Password / Card or Key Tag
Problem
The password
cannot be changed.
The card or key tag
cannot be
registered.
The door cannot be
opened even after
entering the
password followed
by the [ ] button.
The door cannot be
opened with the
card or key tag.
- Check to ensure the batteries are in good condition, with
the poles (+/-) correctly placed.
- Check to see if the batteries are discharged, or have been
inserted improperly.
- This may be a case of delayed password change. The
password must be changed while the number pad is
lighted. Furthermore, the second number of the new
password must be entered within 20 seconds of entering
the first number.
- Replace the batteries if they are discharged.
- Repeat the procedure again, referring to "Password
Change" in the user guide.
- When registering multiple cards and key tags continually,
the next card or key tag must be placed on the card
reader within 20 seconds of the previous card or key tag.
- Check that the registered password has been correctly
entered.
- If the number pad is not lighted while the password is
being entered, the entry will not be accepted. Reenter the
password from the beginning when the number pad is
lighted after pressing the [Enter Number] button. (The light
on the number pad is automatically turned off if an entry is
not initiated within 5 seconds.)
- This may be a case of an unregistered card or key tag
being used, or of the card or key tag not being
recognized. Register the card or key tag and try to open it
again.
- The card or key tag must be properly placed on the card
reader.
Solution
Solution
Remark
p. 12~13
Remark
p. 16~17
p. 18~19
p. 21
p. 22
33