Faq’s - youview TalkTalk Plus User Manual

20
FAQ's
1. Why do I need 2 different PIN numbers?
The TalkTalk PIN and YouView PIN are used for
different reasons. The YouView PIN is set by default
to 1234 and is used to confirm age restricted
programming you have set up as part of your Parental
Controls. If it's easier you can change your YouView
PIN to the same number as your TalkTalk PIN. The
TalkTalk PIN is used to confirm any payments you
make in the TalkTalk Player.
2. I've forgotten my YouView PIN
If you did not set a PIN number during setup, the
default PIN is 1234. If you can't remember your PIN,
you can reset it by answering your security question.
Go to Settings > Parental Controls > Change PIN
and enter the answer to your security question. If
you can't remember your PIN number and security
question you will have to reset the box. (Note:
Resetting your YouView box will delete all your
preferences and recordings). To reset your box,
press on your remote control and go to Settings
>Device Management > Reset YouView Box. Once you
reset the box, you will need to go through the set up
process again and create a new PIN number.
3. I've forgotten my TalkTalk PIN?
Your TalkTalk PIN is printed inside your Welcome
Pack. If you have mislaid your Welcome Pack you can
view and change your PIN online at
talktalk.co.uk/myaccount
4. I want to record more than one programme
You can watch one programme while recording
another. You can also record two programmes at the
same time and still watch another one that's showing
on catch-up, On demand or that you've stored in
MyView. Live premium channels like SKY Movies, SKY
Sports and ESPN currently can't be recorded in the
TalkTalk Player.
5. Is everything available for free?
There is a huge selection of free entertainment
available in the YouView Guide and through the
TalkTalk Player. But if you're still stuck for something
to watch you can pay for programmes. Alternatively
you can customise your package with our flexible TV
Boosts. These have a minimum commitment of one
month so you won't be tied into lengthy contracts as
you can easily remove them any time after the first
month at talktalk.co.uk/myaccount
6. How long can I keep a film for once I've rented it?
Paid for entertainment is available for different
lengths of time – usually between 24 and 48 hours.
You'll be told how long something is available for
before you rent it and will only be charged for this
amount, regardless of how many times you watch it.
7. My YouView box takes a while to start up
By default the Eco mode on your YouView box is set
to high as this is the most energy efficient mode. By
changing this setting to low your YouView box will only
go onto active standby. This is less energy efficient
but the start up time from standby will be greatly
reduced. You can do this by pressing to access
the YouView main menu, scrolling across to Settings
and selecting Eco Mode.
8. An error message has appeared on the screen
Make a note of the error code and follow the onscreen
instructions. Most issues can be fixed by switching
your YouView box and broadband router off and on
again. If you are still having problems
visit talktalk.co.uk/tvhelp
9. There is a problem with my picture quality
Your entertainment is delivered through your TV
aerial and your broadband connection. If you are
experiencing problems you may need to re-tune your
live digital channels, you can find out how on page
21 of this guide. If you are experiencing problems
watching On demand TV try switching your YouView
box and broadband router off and on again. If this
doesn't fix the problem visit talktalk.co.uk/tvhelp
10. I don't want untidy cables running round
my house
You will need a cable connecting your YouView box
and broadband router so that you can access On
demand libraries like BBC iPlayer and the TalkTalk
Player. The problem of messy cables can be solved
with a Powerline Adapter. It will create a connection
between your YouView box and your router through
one electrical socket and is particularly useful if your
TV and router are in separate rooms. If you have
arranged a BrightSparks TV engineer installation you
can purchase one from them when they visit.
11. Is it possible to watch YouView through more
than one TV?
Connecting your YouView box to more than one TV
will reduce the quality of the service that you receive,
so we would advise that you don't currently do this.