DTG Digital DTG M2 User Manual
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DTG Digital DTG M2 User Manual

Dtg m series printer
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USER GUIDE
MANUAL
DTG M
SERIES PRINTER
R
. PR
DTG-M-T-1.0
-
EV
DRAFT ONLY
NOT RELEASED
ALL INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY
OF ANY KIND. THE CREATOR OF THIS DOCUMENT , HEREINAFTER REFERRED TO AS THE
'WRITER' HEREBY DISCLAIMS ALL WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE,
INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THE WRITER DOES NOT ASSUME
OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION
WITH THIS CONTENT. IN NO EVENT SHALL THE WRITER BE LIABLE TO THE READER OF THE
CONTENT OF THIS DOCUMENT, OR ANY SUBSEQUENT USER, INCLUDING THE ULTIMATE END-
USER, IN CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHERWISE FOR ANY SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, THE
COST OF LABOR, REQUALIFICATION, DELAY, LOSS OF PROFITS OR GOODWILL, EVEN IF THE
WRITER IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BY LOOKING AT THE CONTENT OF
THIS DOCUMENT THE READER AGREES THAT THEY HAVE READ AND AGREE TO THE ABOVE
CONDITIONS ENTIRELY.

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  • Page 1 USER GUIDE MANUAL DTG M SERIES PRINTER . PR DTG-M-T-1.0 DRAFT ONLY NOT RELEASED ALL INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. THE CREATOR OF THIS DOCUMENT , HEREINAFTER REFERRED TO AS THE 'WRITER' HEREBY DISCLAIMS ALL WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
  • Page 2 This page has been intentionally left blank...
  • Page 3 Important Notice DTG M Series Maintenance Manual I. Important Notice For Users in Europe MPORTANT This is a Class A product approved for industrial environments. In some environments this product may cause radio interference in which case you may be required to take measures to re-locate this product. For Users in the United States This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 4 DTG M Series Maintenance Manual Warranty Limitations II. Warranty Limitations IMPRESSION TECHNOLOGY warrants part repair or replacement as a sole measure only if a failure is found in the system or in the materials and workmanship of the product the seller produced. However, if the cause of failure is uncertain or cannot be conclusively proved to be directly related to defect in workmanship any part repair or replacement shall be solely at the discretion of Impression Technology.

  • Page 5: Product Overview

    DTG M Series Maintenance Manual III. About this Manual Purpose and Target Readers This manual explains the preparations and procedures for operating the DTG M series printer. This is a common User Guide for the DTG M series of printers. Unless specifically mentioned to the contrary, the descriptions in this manual are common for all DTG M series models.
  • Page 6 Manual Notation The following symbols are used in this manual for easier understanding of the information. Symbol Meaning Meaning Must be followed carefully to avoid death or serious bodily WARNING injury or catastrophic damage to your equipment. Must be observed to avoid slight or moderate bodily injury or CAUTION damage to your equipment.
  • Page 7 DTG M Series Maintenance Manual GENERAL TABLE OF CONTENTS...
  • Page 8 1. Safety Instructions ........1 1.1 Introduction ................... 2 1.2 Warnings, Cautions and Notes ............2 1.3 Important Safety Instructions ............3 1.4 Warning Label types and meanings ..........6 1.4.1 Handling the Warning Labels .............. 6 1.4.2 Locations of Warning Labels ............... 7...
  • Page 9 DTG M Series Maintenance Manual 2. Product Overview......... 8 2.1 Introduction ................... 9 2.2 Features ..................9 2.2.1 High Resolution Image Quality ............9 2.2.2 Ink Supply System ................9 2.2.3 Operation Efficiency Improvement ............9 2.2.4 Operability Improvement ..............9 2.3 Part Names and Functions ............
  • Page 10 3. Initial Setup & Basic Operations ....20 3.1 Introduction ................. 22 3.2 Before you Get Started ..............22 3.2.1 Commit to Maintenance ..............22 3.2.2 Get to Know your M2 ................ 22 3.3 Choosing a Place for the Printer ..........25 3.3.1 Installation Environment Requirements ..........
  • Page 11 DTG M Series Maintenance Manual 3.6.5 Checking media height ..............51 3.6.6 Performing a Nozzle Check Test Print ..........53 3.6.7 Examining a Nozzle Check Test Print ..........55 3.6.8 Bi-Directional (Bi-D) Adjustment ............56 3.6.9 Installing & Using Printer Drivers ............66...
  • Page 12 4. Printing on Textiles with the DTG M2™ ..78 4.1 Introduction ................. 79 4.2 Prepare Your Image ..............79 4.3 Garment Preparation ..............82 4.4 Load Garment to Platen / Platen to Printer ......... 85 4.4.1 Put the garment onto the Platen ............85 4.4.2 Adjust Printing Bed Height / Move Platen to the Top of Page position 85...
  • Page 13 DTG M Series Maintenance Manual 5. General Care & Maintenance of your DTG M2 5.1 Introduction ................. 90 5.2 Execute a Print Head Clean at the end of production ....90 5.3 Run the Epson Nozzle Check utility each day before starting production ...................
  • Page 14 5.6.2 Clean your DTG M2™ ..............106 5.6.3 Avoid White Ink Separation ............106 5.6.4 Replace WIMS filter ................ 107 5.6.5 Empty & Wash White Ink Canister ..........107 5.6.6 Ink Levels..................107 5.6.7 Pre-Treat garments away from the printer ........107 5.6.8 Flushing the printer ................

  • Page 15: Table Of Contents

    DTG M Series Maintenance Manual 6. Troubleshooting ........117 6.1 Introduction ................118 6.2 Troubleshooting with Error Messages ........118 6.2.1 Operation Status ................119 6.2.2 Errors with Message ............... 120 6.2.3 Data Errors ..................122 6.2.4 Command Errors ................123 6.2.5 Errors Requiring Reboot ..............
  • Page 16 7. Appendix ..........153 7.1 Product Specifications ............... 154 7.1.1 Main Unit Specifications ..............154 7.1.2 Print Operation Specifications ............154 7.1.3 Printer physical specifications ............155 7.2 Interface Specifications ............. 156 7.2.1 USB Interface Specifications ............156 7.2.2 Network Interface Specifications ............. 157 7.3 Options/Supplies List ..............
  • Page 17 DTG M Series Maintenance Manual Product Overview 1. Safety Instructions 1.1 Introduction ................... 2 1.2 Warnings, Cautions and Notes ............2 1.3 Important Safety Instructions ............3 1.4 Warning Label types and meanings ..........6 1.4.1 Handling the Warning Labels ............... 6 1.4.2 Locations of Warning Labels ..............

  • Page 18: Introduction

    Product Overview DTG M Series Maintenance Manual 1.1 Introduction This chapter explains the meaning of safety terms for personnel who install, operate, or maintain this equipment, important safety instructions, and the warning labels attached to the equipment. WARNING Make sure to follow all instructions and warnings on this manual when installing, operating, or maintaining the equipment.

  • Page 19: Important Safety Instructions

    DTG M Series Maintenance Manual Product Overview 1.3 Important Safety Instructions General safety instructions that must be observed to use the equipment safely are explained below. WARNING Do not place the printer in the following areas. Doing so may result in the printer tipping or falling over and causing serious injury.
  • Page 20 Product Overview DTG M Series Maintenance Manual CAUTION Pay attention to the following when handling the power cable:  Do not do anything forcefully (e.g. pull, bend, twist) on the power cable  Do not place heavy objects on the power cable ...
  • Page 21 DTG M Series Maintenance Manual Product Overview If you need to operate the printer with the cover removed for maintenance or repair, be careful not to get injured by any moving parts. Never lubricate the printer mechanism with anything other than that designated by Impression Technology.

  • Page 22: Handling The Warning Labels

    Product Overview DTG M Series Maintenance Manual 1.4 Warning Label types and meanings The handling, attachment locations, and types of warning labels are explained below. Warning labels are attached to areas where care should be taken. Read and understand the positions and contents thoroughly before maintenance operation.

  • Page 23: Locations Of Warning Labels

    DTG M Series Maintenance Manual Product Overview 1.4.2 Locations of Warning Labels The locations of warning labels are shown below. Warning Label Type Using this area as a lift point will cause damage to the printer. Do not touch anything in this area unless instructed. Dangerous voltages present in this area.
  • Page 24 Specifications DTG M Series Maintenance Manual 2. Product Overview 2.1 Introduction ................... 9 2.2 Features ..................9 2.2.1 High Resolution Image Quality ............. 9 2.2.2 Ink Supply System ................9 2.2.3 Operation Efficiency Improvement ............9 2.2.4 Operability Improvement ..............9 2.3 Part Names and Functions ............

  • Page 25: Introduction

    DTG M Series Maintenance Manual Product Overview 2.1 Introduction This chapter explains the features, part names, and functions of the printer. 2.2 Features The features of the printer are explained below. 2.2.1 High Resolution Image Quality This model uses the drop on-demand piezo head with a high performance coated nozzle plate. The ability to eject >40pl droplet size enables excellent white ink delivery.

  • Page 26: Part Names And Functions

    Specifications DTG M Series Maintenance Manual 2.3 Part Names and Functions Part names and functions are explained in this section. For the directions described in this document, refer to the following orientation figure: Upper Rear Left Front Right FIGURE 2-1 PRINTER ORIENTATION Lower...

  • Page 27: Front Section

    DTG M Series Maintenance Manual Product Overview 2.3.1 Front Section LCD and keypad WIMS & Bulk ink system Emergency stop Pressure reset and status light Bed up/down buttons & status light Waste ink Media access tray Bed Load/eject FIGURE 2-2 PRINTER FRONT SECTION PARTS buttons &...
  • Page 28 Specifications DTG M Series Maintenance Manual Name Function Emergency stop This button removes mains power from the printer in an emergency. Bed UP button This button causes the motorised bed to move upwards and decrease the gap between the print head and media. Bed DOWN button This button causes the motorised bed to move downwards and increase the gap between the print head and media.

  • Page 29: Rear Section

    DTG M Series Maintenance Manual Product Overview 2.3.2 Rear Section Media tray Mains inlet WIMS unit WIMSPump and stirrer FIGURE 2-3 PRINTER REAR SECTION PARTS Colour ink bottles Optical sensor Waste ink Ethernet and access Pressure reset and status light Name Function AC mains power inlet...

  • Page 30: Wims

    Specifications DTG M Series Maintenance Manual 2.3.3 WIMS WIMS Pump WIMS Power Connection / Indicator WIMS Status Light WIMS mode button WIMS Stir Stirrer Setting Motor WIMS Rest Setting FIGURE 2-4 WIMS PARTS Stirrer Power connection / indicator WIMS Filter...
  • Page 31 DTG M Series Maintenance Manual Product Overview Name Function WIMS stirrer power This indicator is BLUE during standby and RED when the printer is active. This indicator is an integral part of the WIMS power plug. WIMS stirrer This assembly stirs the white ink by rotating the stirrer paddle clockwise for approximately 10 seconds and then anti-clockwise for approximately 10 seconds.

  • Page 32: Operation Panel

    Specifications DTG M Series Maintenance Manual 2.3.4 Operation Panel The operation panel (LCD & Keypad) is used to set operational conditions, display the status of the printer, and set other functions. The names and functions of the operation keys and status lamps are explained below.
  • Page 33 DTG M Series Maintenance Manual Product Overview Name Normal Operation Function Setup Menu Display Function [Menu] key Changes the LCD monitor display Changes the setup menu display to setup menu status. status to normal status. [Enter] key - Selects the menu to be set and shifts to the next hierarchy.
  • Page 34 Specifications DTG M Series Maintenance Manual 2.3.4.2 LCD Monitor and Status Lamps Name Color Status Function Power lamp Green On The printer is switched on. Blinking An error has occurred. Error content will be displayed on the LCD monitor. The printer is switched off. Data lamp - The printer is analyzing received data.

  • Page 35: Printer Status

    DTG M Series Maintenance Manual Product Overview 2.4 Printer Status The status of the printer is explained below. 2.4.1 Normal Indicates that the printer can print when the platen is loaded. Both indicator LED’s (Power lamp & Roll Lamp) are green. 2.4.2 Setup Menu The settings required for normal printing are usually made via the printer driver or RIP, but can also be made using the operation panel.

  • Page 36: Initial Setup & Basic Operations

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 3. Initial Setup & Basic Operations 3.1 Introduction ................. 22 3.2 Before you Get Started ..............22 3.2.1 Commit to Maintenance ..............22 3.2.2 Get to Know your M2 ................ 22 3.3 Choosing a Place for the Printer ...........
  • Page 37 DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6.5 Checking media height ..............51 3.6.6 Performing a Nozzle Check Test Print ..........53 3.6.7 Examining a Nozzle Check Test Print ..........55 3.6.8 Bi-Directional (Bi-D) Adjustment ............56 3.6.9 Installing &...

  • Page 38: Introduction

    3.2.2 Get to Know your M2 Starting a new business or adding to your existing product line with the DTG M2™ is a very exciting, and potentially very profitable time. Don’t get too carried away though and start accepting orders before you even have your printer.
  • Page 39 DTG M Series Maintenance Manual Initial Setup & Basic Operations Upper Rear Left Front Right FIGURE 3-1 PRINTER ORIENTATION Lower Top Cover (Lid) LCD and keypad Bulk ink system Emergency stop Pressure reset and status light up/down status light Waste ink Media access tray...
  • Page 40 Initial Setup & Basic Operations DTG M Series Maintenance Manual Media tray Mains inlet WIMS unit Pump and stirrer Colour ink bottles Optical sensor Waste ink Ethernet FIGURE 3-3 PRINTER REAR SECTION PARTS access and USB Pressure reset and status light...

  • Page 41: Choosing A Place For The Printer

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.3 Choosing a Place for the Printer WARNING  Do not place the printer in a location under the following conditions. Doing so may cause the product to fall over, become damaged, or cause serious injury: o Unstable or shaky surfaces.

  • Page 42: Required Space

    Initial Setup & Basic Operations DTG M Series Maintenance Manual NOTE Avoid the following temperature and humidity conditions. Otherwise, printed images may appear differently from what you expect and machine operation may be erratic or incorrect.  Places where sudden changes in temperature or humidity are expected, even if the condition is within the range specified within this document.
  • Page 43 DTG M Series Maintenance Manual Initial Setup & Basic Operations DTG M2 Printer dimensions are illustrated below 121 cm / 48 inches 56.5 cm / 22 inches 81 cm / FIGURE 3-4 M2 DIMENSIONS 31 inches 42 cm / 67 cm /...

  • Page 44: Minimum Computer Requirements

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 3.4 Minimum Computer Requirements Ensure that your computer has the minimum specifications as recommended here to ensure optimum performance of your printer and the RIP: Processor Requires a PC based on Quad Core (2.2 GHz) technology or higher processor.

  • Page 45: Basic Operations

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.5 Basic Operations Some basic printer operations are described here as they are referred to in the Initial Setup instructions. 3.5.1 Switching the Printer ON WARNING  Be sure to use the power cable supplied with the printer. If incorrect power cables are used, electric shock or fire may result ...
  • Page 46 Initial Setup & Basic Operations DTG M Series Maintenance Manual 6. Press the Power button on the operation panel. 7. After a short delay the screen will display Initializing 5 seconds Initializing NOTE The printer is likely to perform a short head cleaning operation shortly after turning on. CAUTION Do not attempt to operate the printer during this period.

  • Page 47: Switching The Printer Off

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.5.2 Switching the Printer OFF. 1. Press the Power button on the operation panel. After about 15 seconds or so the Operation panel display will be blank. 15+seconds Paper End 2.

  • Page 48: Connecting The Printer To The Pc

    3.5.3 Connecting the Printer to the PC The DTG M2 has both Ethernet and USB interface ports for connection to the PC. You will require either a USB or Ethernet interface cable for connecting to the PC, depending upon your objectives.
  • Page 49 DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.5.3.2 Connecting USB interface cable NOTE Install the printer driver 3.6.9 "Installing & Using Printer Drivers" p.66 before connecting the USB cable Insert the USB cable into the USB connector on the back of the plotter. Connect the other USB cable connector to your PC.

  • Page 50: Confirming Default Settings

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 3.5.4 Confirming Default Settings This section gives an overview of the Setup Menu and the M series default settings. There are some critical M series default settings that ensure that the printer operates in accordance with the M series specifications.
  • Page 51 DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.5.4.3 Menu Setup Procedure Follow the following procedure to configure various setup menus. 1. Check that the operation panel is Normal (Display will read R e a d y P l o t P a p e r E n d E n d...
  • Page 52 Initial Setup & Basic Operations DTG M Series Maintenance Manual NOTE When a setup item has a submenu, [>] is displayed on the right end of the LCD monitor of the operation panel. 4. If a submenu item displayed on the LCD monitor of the operation panel is blinking, it’s setting can be changed.
  • Page 53 DTG M Series Maintenance Manual Initial Setup & Basic Operations 6. Press the [Menu] key or [Cancel] key on the operation panel to exit from the setup.  The previous setup menu will be displayed.  When the main menu is displayed, the screen turns to Normal.

  • Page 54: Setup Menu Structure

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 3.5.4.4 Setup Menu Structure The setup menu has the following items. < > parts in each list are initial settings [ ] parts in each list are M series default settings (if different from initial settings). TABLE 3-2 SETUP MENU STRUCTURE Setup Menu Sub Menu Setup Menu Item...
  • Page 55 DTG M Series Maintenance Manual Initial Setup & Basic Operations Setup Menu Sub Menu Setup Menu Item Setup Menu Sub Menu Item / Setting Value Item SHOULD NOT BE Command Menu SET MENUMASK TO NORMAL DISPLAYED SHOULD NOT BE Pen SetupMenu SET MENUMASK TO NORMAL DISPLAYED Layout Menu...
  • Page 56 Initial Setup & Basic Operations DTG M Series Maintenance Manual Setup Menu Sub Menu Setup Menu Item Setup Menu Sub Menu Item / Setting Value Item Utility Menu Effect <None1> None2 Wave1 Wave2 Fuzz1 Fuzz2 Wow1 Wow2 Fine & Wave1 Fine &...

  • Page 57: Performing A Head Clean From The Operation Panel

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.5.5 Performing a Head Clean from the Operation Panel 1. Press and hold the ‘ENTER’ key. 2. The operation panel will display After *** Press 2sec. *** . about 2 seconds the printer will begin head cleaning. 2 seconds *** Press 2sec.
  • Page 58 Initial Setup & Basic Operations DTG M Series Maintenance Manual NOTE Head cleaning will consume some ink during operation, this is normal with all printers.

  • Page 59: Initial Setup

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6 Initial Setup Once your printer has been removed from the crate and positioned as per 3.3 "Choosing a Place for the Printer" p.25 , use the following directions to prepare the printer for printing. 3.6.1 Removal of Shipping Tape NOTE No tools are required for this procedure.

  • Page 60: Initial Ink Fill Process - Colours

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 3.6.2 Initial Ink Fill Process - Colours NOTE The syringe & tube adapter kit (from maintenance kit supplied with M series printers) are required for this procedure. Use protective gloves to avoid stained fingers. ...
  • Page 61 DTG M Series Maintenance Manual Initial Setup & Basic Operations 4. Take note of the coloured band on each of the colour ink lines, and match this to the ink in each of the containers when screwing the containers back in to the lids. To screw the containers to the lids, simply hold the lid firmly and screw the container up into the lid.
  • Page 62 Initial Setup & Basic Operations DTG M Series Maintenance Manual 8. Draw on the syringe plunger to pull the ink through from the ink bottle towards the 3 way joint. Stop drawing when the ink reaches (approximately) the position indicated here: Minimise ink wastage by not allowing ink to be drawn all the way into the tube connector kit and syringe.

  • Page 63: Initial Ink Fill Process - White

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6.3 Initial Ink Fill Process – White NOTE No tools are required for this procedure. Use protective gloves to avoid stained fingers. 1. Ensure that all tube clamps are in the open position as shown, wheel at the wide end. ...
  • Page 64 Initial Setup & Basic Operations DTG M Series Maintenance Manual 8. Fill the container with DTG white ink to just below the curve at the top of the container as shown. 9. Now screw the container back up to the lid. To do this simply hold the lid firmly and screw the container up into the lid.

  • Page 65: Loading Media For Printing

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 12. Perform a head clean in accordance with the instructions in Section 3.5.5 "Performing a Head Clean from the Operation Panel" p.41 and then follow the instructions in Section 3.6.4 below regarding the loading of media and doing nozzle test prints.
  • Page 66 Initial Setup & Basic Operations DTG M Series Maintenance Manual 3. If you are loading fabric be careful not to smear or touch the surface you will be printing. Gently pull the fabric straight and tuck the edges into the seam of the rubber seal underneath the top of the platen.

  • Page 67: Checking Media Height

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6.5 Checking media height NOTE The Printer has an interactive protection system that monitors the height of the media on the media tray by means of a safety beam that continually watches the gap between the print head and the media.
  • Page 68 Initial Setup & Basic Operations DTG M Series Maintenance Manual 4. When the printer has loaded the media the media LED will turn green indicating that the printer is now ready to accept data from the computer to perform a print. CAUTION It is advisable to leave the head safety system operational at all times to assist in protecting the print head.

  • Page 69: Performing A Nozzle Check Test Print

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6.6 Performing a Nozzle Check Test Print The Printer has the ability to print a nozzle test print which will indicate the integrity of the nozzle orifices. Blocked nozzles will cause the printer to produce poor quality output. 1.
  • Page 70 Initial Setup & Basic Operations DTG M Series Maintenance Manual The printer will print a pattern which should resemble the picture below. Each horizontal line represents the output from each of the nozzles. There will be an identical pattern printed directly below this in white ink which will not be visible unless you print onto a clear sheet of film or thin metal plate.

  • Page 71: Examining A Nozzle Check Test Print

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6.7 Examining a Nozzle Check Test Print The Printer has the ability to do a nozzle test print which will indicate the integrity of the nozzle orifices. Blocked nozzles will cause the printer to produce poor quality output. Load a sheet of clean paper for printing in accordance with Section 3.6.4 "Loading Media for Printing"...

  • Page 72: Bi-Directional (Bi-D) Adjustment

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 3.6.8 Bi-Directional (Bi-D) Adjustment This menu option is used to align the head positions for Bi-Directional printing – that is, to align the print position of each nozzle between the left (CCW) direction print pass of the print head and the right (CW) direction print pass of the print head.
  • Page 73 DTG M Series Maintenance Manual Initial Setup & Basic Operations 3.6.8.2 Accessing the Bi-D Adjustment Menu The Bi-D adjustment options can only be accessed through a “hidden” menu called the Self- Diagnosis menu. CAUTION Note that the Self-Diagnosis menu contains several menu options which are intended for use ONLY by a trained &...
  • Page 74 Initial Setup & Basic Operations DTG M Series Maintenance Manual The system will enter the self-diagnosis mode and display the self-diagnosis menu:  After a short delay the screen will display Initializing  Shortly thereafter, the printer will emit a series of “beeps” ...
  • Page 75 DTG M Series Maintenance Manual Initial Setup & Basic Operations 2. When the [Enter] key is pressed to confirm / select the menu option, the Check:Adjustment Print Head will release from the Capping Station and make small movements & some noise for 15-20 seconds or so before settling back into the Capping Station.
  • Page 76 Initial Setup & Basic Operations DTG M Series Maintenance Manual Previous menu Next menu [Enter] key Check Skew Menu [Cancel] key Previous menu Next menu [Enter] key Input Rank Menu [Cancel] key Next menu Previous menu [Enter] key Check Nozzle Menu [Cancel] key Next menu Previous menu...
  • Page 77 DTG M Series Maintenance Manual Initial Setup & Basic Operations Next menu Previous menu [Enter] key CCW Adjustment Menu Low 1 [Cancel] key Next menu Previous menu [Enter] key CCW Adjustment Menu Low 2 [Cancel] key Previous menu Next menu [Enter] key CCW Adjustment Menu High 1 [Cancel] key...
  • Page 78 Initial Setup & Basic Operations DTG M Series Maintenance Manual 3.6.8.6 Making a Bi-Directional adjustment The actual procedure is as follows. 1. Load a sheet of clean paper for printing in accordance with Section 3.6.4 "Loading Media for Printing" p.49 2.
  • Page 79 DTG M Series Maintenance Manual Initial Setup & Basic Operations 6. From the rear of the printer, slowly pull the Media Tray towards the rear of the printer, until the Media Sensor is triggered by the interrupter located on the base of the Media Tray as shown here: Part name 1 Platens...
  • Page 80 Initial Setup & Basic Operations DTG M Series Maintenance Manual (The following shows a case for Bi- D High 1) A. Media feed direction B. Adjust the setting value so that the printed dots are aligned at this connecting point. C.
  • Page 81 DTG M Series Maintenance Manual Initial Setup & Basic Operations 17. Repeat steps 12-16 above as necessary until, on average (across the page), the position of the L-R print direction dots are aligned with the R-L print direction dots. Load new paper as necessary.

  • Page 82: Installing & Using Printer Drivers

    In the case of the DTG M2, you will have been supplied with a RIP software which also converts the data from an image that you wish to print into a form that the printer will understand. In most cases you will not have need to use the native driver for the printer as the RIP will handle the printing process.
  • Page 83 DTG M Series Maintenance Manual Initial Setup & Basic Operations  The display will move to the next screen 6. Click the “installation of a driver” check box and click “Next”.  The display will move to the next screen 7.
  • Page 84 Initial Setup & Basic Operations DTG M Series Maintenance Manual 8. Click “Network” a. If this is the first installation of the printer driver on your PC, proceed to step 9 b. If the printer driver has previously been installed, proceed to step 10 Set the Port name and IP Address and click “Setting”...
  • Page 85 DTG M Series Maintenance Manual Initial Setup & Basic Operations  Proceed to Step 11. When adding a new port Click “Add Port” Select “Mutoh Network Port” and click “New Port”  Refer to Step 9.
  • Page 86 Initial Setup & Basic Operations DTG M Series Maintenance Manual 11. The driver and selected ports to be installed are displayed. Check the contents on the display, and click “Next”.  The driver will start installing.  When the printer driver finishes installing, the next screen is displayed.
  • Page 87 DTG M Series Maintenance Manual Initial Setup & Basic Operations 12. Click “End”.  The printer driver installation is complete. 3.6.9.2 Installing the Printer Driver (for USB connection) 1. Turn on your PC. 2. Ensure that your PC boots up correctly, then insert the printer driver CD into the CD drive on your PC.
  • Page 88 Initial Setup & Basic Operations DTG M Series Maintenance Manual  The display will move to the next screen 4. Click the “installation of a driver” check box and click “Next”.  The display will move to the next screen 5.
  • Page 89 DTG M Series Maintenance Manual Initial Setup & Basic Operations 6. Click “USB”  The display moves to the next screen. 7. The driver and the ports that are to be installed are displayed. Check the contents on the display, and click “Next”. ...
  • Page 90 Initial Setup & Basic Operations DTG M Series Maintenance Manual  When the installation of the driver has completed, the next screen is displayed. 8. Click “End”  The printer driver installation is completed. 9. Turn ON the power to the printer 3.5.1 "Switching the Printer ON"...
  • Page 91 DTG M Series Maintenance Manual Initial Setup & Basic Operations  The display moves to the next screen. 13. Select “Search for a suitable driver for my device (recommended)”, and click “Next”. NOTE Install the printer driver as shown in the procedure, even if the display shows “Unknown device”. ...
  • Page 92 Initial Setup & Basic Operations DTG M Series Maintenance Manual  The display moves to the next screen 15. The installer will locate the correct driver file for the model printer & operating system. NOTE If the correct driver file cannot be found, click the check box of “Install another driver” and click “Next”.
  • Page 93 DTG M Series Maintenance Manual Initial Setup & Basic Operations 16. Click “Finish” – the printer driver installation is now complete.

  • Page 94: Printing On Textiles With The Dtg M2

    Printing on Textiles DTG M Series Maintenance Manual 4. Printing on Textiles with the DTG M2™ 4.1 Introduction ................. 79 4.2 Prepare Your Image ..............79 4.3 Garment Preparation ..............82 4.4 Load Garment to Platen / Platen to Printer ......... 85 4.4.1 Put the garment onto the Platen ............

  • Page 95: Introduction

    Printing on Textiles 4.1 Introduction Printing on textile items with the DTG M2™ is a very simple process involving five easy steps: 1. Create an image in any of your graphics programs 2. Prepare a T-shirt or other textile item for printing 3.
  • Page 96 Printing on Textiles DTG M Series Maintenance Manual (2) Bitmaps Bitmaps are images made up of pixels. This is a grid of small squares of appropriate colours that when viewed at a distance make a graphic image such as a digital photograph or digital art.
  • Page 97 DTG M Series Maintenance Manual Printing on Textiles (4) Image Sharpness & Saturation Images printed to fabric often tend to be softer & darker than what the image appears on screen. You may need to adjust images to give them a colour boost using a saturation adjustment in the graphics program, and/or sharpen the image using suitable sharpening tools within the graphics program.

  • Page 98: Garment Preparation

    DTG M Series Maintenance Manual 4.3 Garment Preparation Lint is one of the biggest enemies of the DTG M2™. By shaking your garment (away from the printer) prior to use, you can remove some of the excess lint from the garment. Pressing the garment can also help to contain excess lint.
  • Page 99 DTG M Series Maintenance Manual Printing on Textiles  Keep the sprayer about 12 inches (0.3 meters) from the shirt and begin spraying from the top to the bottom in a left to right (and then reverse, right to left) motion without ever turning off the sprayer ...
  • Page 100 Printing on Textiles DTG M Series Maintenance Manual Examples: (1) Correct Application of Underbase: A garment that has been properly pretreated, printed, and heat-pressed will demonstrate strong white layer and color retention, even after several washes. (2) Insufficient Pretreatment: If too little pretreatment solution is applied, the white ink will have a mottled appearance after printing.

  • Page 101: Load Garment To Platen / Platen To Printer

    Your authorized DTG Distributor will have supplied at least one platen on which to place garments / other media for printing. Please follow the directions provided by the supplier of your DTG M2 for the proper securing of the garment to the platen.

  • Page 102: Post-Printing

    WASHING Garments Garments printed with the DTG M2™ can be laundered as normal, with a few restrictions. It is a good idea to give your customer the following washing instructions: Turn the garment inside out before washing and drying, use cold water only and a medium dryer temperature.

  • Page 103: Cancelling The Print Job

    It may be best to cancel the print job and start again. As with any inkjet printer, it is sometimes difficult to stop a print job with the DTG M2™ once you have set it in motion. Firstly, press the Emergency Stop button on the front of the printer – this will immediately cut power to the printer &...
  • Page 104 Care & Maintenance DTG M Series Maintenance Manual 5. General Care & Maintenance of your DTG M2 5.1 Introduction ................. 90 5.2 Execute a Print Head Clean at the end of production ....90 5.3 Run the Epson Nozzle Check utility each day before starting production ....................
  • Page 105 DTG M Series Maintenance Manual Care & Maintenance 5.6.4 Replace WIMS filter ................. 107 5.6.5 Empty & Wash White Ink Canister ........... 107 5.6.6 Ink Levels ..................107 5.6.7 Pre-Treat garments away from the printer ........107 5.6.8 Flushing the printer ................. 108 5.6.9 Installation Environment Requirements ...

  • Page 106: Introduction

    “paper” printing). As such, it is important that you take a few minutes each day to properly maintain your DTG M2™ – this will ensure that it runs in optimal condition. 5.2 Execute a Print Head Clean at the end of production Execute a Print Head Clean at the end of your daily production.
  • Page 107 DTG M Series Maintenance Manual Care & Maintenance The carriage assembly will make a clicking sound and may move softly to the left. 3. Push the carriage assembly gently to the direction of the arrow, away from the capping station. CAUTION Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes.

  • Page 108: Cleaning The Flushing Tray

    Care & Maintenance DTG M Series Maintenance Manual 5.4.2 Cleaning the Flushing Tray NOTE No tools are required for this procedure. The flushing tray must be cleaned on a daily basis. Use protective gloves to avoid stained fingers. Use recommended cleaning fluid ONLY. Stubborn or dried ink can be removed carefully with tweezers or a toothpick.

  • Page 109: Cleaning The Wiper And Head Cap

    DTG M Series Maintenance Manual Care & Maintenance CAUTION Do not allow the Carriage assembly to remain out of the capping station for longer than two or three minutes. Failure to do so will result in possible blockage of print nozzles due to ink drying. This may result in irreversible damage to the print head requiring print head replacement.

  • Page 110: Manual Print Head Guards Clean

    Care & Maintenance DTG M Series Maintenance Manual 5.4.4 Manual Print Head Guards Clean NOTE No tools are required for this procedure. The head surrounds must be cleaned on a daily basis. Use protective gloves to avoid stained fingers. Use recommended cleaning fluid ONLY. Stubborn or dried ink can be removed carefully with plastic tweezers or a toothpick.

  • Page 111: Parking The Print Head

    DTG M Series Maintenance Manual Care & Maintenance 5.4.5 Parking the Print Head NOTE This process allows the operator to park the print head in such a way that remedial work may be carried out in the capping station or upper carriage assembly without damaging the print head due to ink drying in the nozzles.

  • Page 112: Emptying The Waste Ink Container

    NO LESS than two thirds of its original height. 5.4.6 Emptying the waste ink container During the Head Cleaning process your DTG M2™ forces ink through the print head. This excess ink goes into a holding bottle called the Waste Ink Container. Check this bottle regularly, and empty it when it is getting full or before an ink flush or power clean procedure.

  • Page 113: Other Maintenance Items

    DTG M Series Maintenance Manual Care & Maintenance 5.5 Other Maintenance Items 5.5.1 Powerful Head Cleaning In some instances, the Head Cleaning mentioned above in Section 3.5.5 "Performing a Head Clean from the Operation Panel" p.41 is not strong enough to clear stubbornly blocked nozzles. In these cases, it may be necessary to execute a stronger cleaning on the printer via the Control Panel menu.
  • Page 114 Care & Maintenance DTG M Series Maintenance Manual The system will enter the self-diagnosis mode and display the self-diagnosis menu:  After a short delay the screen will display Initializing  Shortly thereafter, the printer will emit a series of “beeps” ...
  • Page 115 DTG M Series Maintenance Manual Care & Maintenance 3. When the [Enter] key is pressed to confirm / select the menu option, the Print Check:Cleaning Head will release from the Capping Station and make small movements & some noise for 15-20 seconds or so before settling back into the Capping Station.
  • Page 116 Care & Maintenance DTG M Series Maintenance Manual Exiting the Cleaning / Self Diagnosis Menu To quit the selected menu option, press [Cancel] key in the operation panel. o The system returns to an upper hierarchy of the diagnosis menu. 2.

  • Page 117: Clean The Cr Encoder Strip

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 5.5.2 Clean the CR Encoder Strip NOTE No tools are required for this procedure. Use protective gloves to avoid stained fingers. Use recommended cleaning fluid ONLY. The microfiber cloth (from maintenance kit) will be required for this process. The Encoder Strip is the thin plastic strip that runs behind the Print Head for the length of the carriage area.
  • Page 118 Initial Setup & Basic Operations DTG M Series Maintenance Manual CAUTION When performing the following steps, be careful not to touch the CR Encoder Strip with bare hands or get it soiled with ink. Also be extremely careful not to scratch it by, for example, hitting it against frames.
  • Page 119 DTG M Series Maintenance Manual Initial Setup & Basic Operations Using a microfibre cloth (as supplied in the maintenance kit of the printer), moistened with distilled or purified water, or approved Cleaning Solution, GENTLY rub both faces of the encoder strip.

  • Page 120: Clean The Cr Guide (X Rail)

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 5.5.3 Clean the CR Guide (X Rail) Inspect the CR Guide (X Rail) regularly & remove any dust & grime build up with a soft dry cloth. In most instances, it will not be necessary to re-grease CR Guide, as the Carriage moves along the guide supported by roller bearings.

  • Page 121: Clean The Cr Drive Belt, Roller And Pulley

    DTG M Series Maintenance Manual Initial Setup & Basic Operations 5.5.4 Clean the CR Drive Belt, Roller and Pulley The CR Drive Belt, Pulley & Roller can collect a build-up of pre-treatment, dust & lint in their “teeth”. An excessive build up can cause the Print Head to “skip” during printing. The Drive Belt &...

  • Page 122: General Care

    Inkjet printers like humidity levels of 40 – 70%. They do not like extremes in temperature, so it is best to operate your DTG M2™ in an air conditioned environment – but not such that fans are blowing directly across the printer (and therefore the print head which may dry the ink in the print head itself).

  • Page 123: Ink Levels

    The pre-treatment for printing of white ink is very sticky, and airborne particles of the spray can very easily find their way into, and clog up the moving parts of your DTG M2. For this reason, we recommend that you spray the white ink pre-treatment to your garments in a separate room, or at the very least, make up a “spray booth”...

  • Page 124: Flushing The Printer

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 5.6.8 Flushing the printer If the printer is to be left idle for a long period of time (1 – 2 weeks), then you should flush the system with Cleaning Fluid. NOTE No tools are required for this procedure.
  • Page 125 DTG M Series Maintenance Manual Initial Setup & Basic Operations  Gently depress the plunger on the syringe to push the ink in the ink tube back into the ink bottle.  Disconnect the syringe and tube adaptor kit, re-connect the connector cap. ...
  • Page 126 Initial Setup & Basic Operations DTG M Series Maintenance Manual (2) Empty & Clean Ink Bottles Empty the inks from the CMYK and White ink containers into clean bottles, or back into the stock ink supply bottles. Wash and dry the CMYK and White ink containers and lids. (3) Initial Flush of White Ink System Due to the re-circulation process of the WIMS, the White Ink System requires an initial flush to remove residual white ink from the white ink lines &...
  • Page 127 DTG M Series Maintenance Manual Initial Setup & Basic Operations Avoid the following temperature and humidity conditions. Otherwise, printed images may appear differently from what you expect and machine operation may be erratic or incorrect.  Places where sudden changes in temperature or humidity are expected, even if the condition is within the range specified within this document.
  • Page 128 Initial Setup & Basic Operations DTG M Series Maintenance Manual DTG M2 Printer dimensions are illustrated below Do not use the DTG M series on unstable surfaces.
  • Page 129 DTG M Series Maintenance Manual Initial Setup & Basic Operations 5.7 Minimum Computer Requirements Ensure that your computer has the minimum specifications as recommended here to ensure optimum performance of your printer and the RIP: Processor Requires a PC based on Quad Core (2.2 GHz) technology or higher processor.
  • Page 130 Initial Setup & Basic Operations DTG M Series Maintenance Manual 5.8 Basic Operations Some basic printer operations are described here as they are referred to in the Initial Setup instructions. Switching the Printer ON" p.25. This will supply power to the WIMS system, allowing the cleaning fluid to circulate through the white ink lines &...
  • Page 131 DTG M Series Maintenance Manual Initial Setup & Basic Operations To reset the internal waste counter, it will be necessary to power the printer off ( 3.5.2 "Switching the Printer OFF." p.31) and then restart it in Normal mode ( 3.5.1 "Switching the Printer ON"...

  • Page 132: Transportation Of Printer

    Initial Setup & Basic Operations DTG M Series Maintenance Manual 5.9 Transportation of Printer This section describes how to transport the printer. Before transporting the printer, you must package it in the same manner as it was delivered using protective materials and packaging materials so that the printer will not be subject to excessive impact and vibrations during the transportation.

  • Page 133: Troubleshooting

    DTG M Series Maintenance Manual Troubleshooting 6. Troubleshooting 6.1 Introduction 6.2 Troubleshooting with Error Messages 6.2.1 Operation Status 6.2.2 Errors with Message 6.2.3 Data Errors 6.2.4 Command Errors 6.2.5 Errors Requiring Reboot 6.3 Troubleshooting Without Error Messages 6.3.1 Initial Operation Problems 6.3.2 Printing Problems 6.3.3 Noise Problems 6.3.4 Problems with Curing / Washing...

  • Page 134: Troubleshooting With Error Messages

    Troubleshooting DTG M Series Maintenance Manual 6.1 Introduction This chapter provides information on possible causes of machine errors/damage and recovery actions. If the machine is malfunctioning and an error message is displayed on the operation panel, refer to 6.2 "Troubleshooting with Error Messages" p.118.

  • Page 135: Reference

    DTG M Series Maintenance Manual Troubleshooting 6.2.1 Operation Status This section describes the message contents, check items, and recovery actions for normal operation. TABLE 6-2 EVENTS AND CHECK ITEMS FOR OPERATION STATUS MESSAGES Message Event/ Check item Action Reference Symptom Cover open Error on 1.

  • Page 136: Errors With Message

    Troubleshooting DTG M Series Maintenance Manual 6.2.2 Errors with Message This section describes the contents of errors with messages as well as the check items and recovery actions. These messages are displayed when an abnormal condition occurs while the machine is running.
  • Page 137 DTG M Series Maintenance Manual Troubleshooting TABLE 6-3 SYMPTOMS AND CHECK ITEMS FOR ERRORS WITH MESSAGE Message Event/ Check item Action Reference Symptom [KCMY] Ink Ink Count 1. Turn machine OFF. If the message 3.5.2 Near End override Disconnect mains appears: Contact "Switching failed.

  • Page 138: Data Errors

    Troubleshooting DTG M Series Maintenance Manual 6.2.3 Data Errors This section describes the message contents of data errors as well as the check items and recovery actions. These errors are displayed when a communication error occurs between the PC and the machine.

  • Page 139: Command Errors

    DTG M Series Maintenance Manual Troubleshooting 6.2.4 Command Errors This section describes the message contents of command errors as well as the check items and recovery actions. These errors are displayed when an abnormal condition is found during analysis of PC command data.

  • Page 140: Errors Requiring Reboot

    Troubleshooting DTG M Series Maintenance Manual NOTE  The square bracket pair in a message may contain the applicable command code.  For the PC settings, refer to your PC's operation manual. 6.2.5 Errors Requiring Reboot This section describes the contents of reboot-requiring errors as well as the check items and recovery actions.
  • Page 141 DTG M Series Maintenance Manual Troubleshooting TABLE 6-6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS Message Event/ Check item Action Reference Symptom E 016 error Interruption 1. Check AC power If the message 3.5.2 CPU Err [00] exception error: supply and appears: Contact "Switching...
  • Page 142 Troubleshooting DTG M Series Maintenance Manual TABLE 6-6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS Message Event/ Check item Action Reference Symptom E 016 error Address 1. Turn machine If the message 3.5.2 CPU Err [06] exception error OFF.
  • Page 143 DTG M Series Maintenance Manual Troubleshooting TABLE 6-6 SYMPTOMS AND CHECK ITEMS FOR CPU SYSTEM SERIOUS ERRORS Message Event/ Check item Action Reference Symptom E 016 error Arithmetic 1. Check AC power If the message 3.5.2 CPU Err [12] overflow supply and appears: Contact "Switching...
  • Page 144 Troubleshooting DTG M Series Maintenance Manual NOTE For the PC settings, refer to your PC’s operation manual.
  • Page 145 DTG M Series Maintenance Manual Troubleshooting (2) Mechanical Serious Errors TABLE 6-7 SYMPTOMS AND CHECK ITEMS FOR MECHANICAL SERIOUS ERRORS Message Event/ Check item Action Reference Symptom 1. Turn machine OFF. If the message 3.5.2 E 065 Abnormal Disconnect mains appears: Contact "Switching error X...
  • Page 146 Troubleshooting DTG M Series Maintenance Manual TABLE 6-7 SYMPTOMS AND CHECK ITEMS FOR MECHANICAL SERIOUS ERRORS Message Event/ Check item Action Reference Symptom E071 error Overload 1. Turn machine OFF. If the message 3.5.2 condition in PF Disconnect mains appears: Contact "Switching Overcurren motor (X-axis)
  • Page 147 DTG M Series Maintenance Manual Troubleshooting TABLE 6-7 SYMPTOMS AND CHECK ITEMS FOR MECHANICAL SERIOUS ERRORS Message Event/ Check item Action Reference Symptom E 070 error Time-out 1. Check if CR Encoder If grease or dust 5.5.2 Y time-out condition in Strip is collect: Wipe strip "Clean the CR...
  • Page 148 Troubleshooting DTG M Series Maintenance Manual TABLE 6-7 SYMPTOMS AND CHECK ITEMS FOR MECHANICAL SERIOUS ERRORS Message Event/ Check item Action Reference Symptom E 097 error Abnormal 4. Turn machine OFF. If the message 3.5.2 NVRAM condition in Disconnect mains appears: Contact "Switching NVRAM.

  • Page 149: Troubleshooting Without Error Messages

    DTG M Series Maintenance Manual Troubleshooting 6.3 Troubleshooting Without Error Messages This section describes the symptoms of errors without an error message as well as the check items and recovery actions. 6.3.1 Initial Operation Problems TABLE 6-8 CHECK ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS Symptom Check Item Action...
  • Page 150 Troubleshooting DTG M Series Maintenance Manual TABLE 6-8 CHECK ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS Symptom Check Item Action Reference Though initial 1. Are tube clamps on Release tube roller 3.6.2 "Initial charge has started, ink tubes properly clamps from ink tubes Ink Fill Process - ink does not reach released?
  • Page 151 DTG M Series Maintenance Manual Troubleshooting TABLE 6-8 CHECK ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS Symptom Check Item Action Reference After turned ON, 1. Turn machine OFF. If the symptom is 3.5.2 machine displays Disconnect mains repeated: Contact your "Switching the “initializing”...

  • Page 152: Printing Problems

    Troubleshooting DTG M Series Maintenance Manual 6.3.2 Printing Problems TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Media feed after 1. Turn machine OFF. If the symptom is 3.5.2 printing is excessive Disconnect mains repeated: Contact your "Switching the power, wait 5...
  • Page 153 DTG M Series Maintenance Manual Troubleshooting TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Blocked nozzles or 1. Check cleaning wiper Clean the cleaning wiper 5.4.3 ink drops not condition in accordance with "Cleaning the eliminated even Section 5.4.3 "Cleaning...
  • Page 154 Troubleshooting DTG M Series Maintenance Manual TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference No printing 1. Follow check items and actions for Particular color is symptom #3 missing (Blocked nozzles or ink drops not eliminated even after cleaning) above 2.
  • Page 155 DTG M Series Maintenance Manual Troubleshooting TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Machine outputs all 1. Turn machine OFF. If the symptom is 3.5.2 solid colour printing. Disconnect mains repeated: Contact your "Switching the power, wait 5 authorized DTG...
  • Page 156 Troubleshooting DTG M Series Maintenance Manual TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference 4. Is nozzle face Check wiper installation wiped/rubbed condition and secure it correctly? correctly. 5. Is CR encoder strip If grease or dust collect: 5.5.2 contaminated?
  • Page 157 DTG M Series Maintenance Manual Troubleshooting TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Printout borders 1. Does powerful Perform powerful 5.5.1 blur cleaning correct cleaning twice "Powerful symptom? consecutively Head Cleaning" p.97 2.
  • Page 158 Troubleshooting DTG M Series Maintenance Manual TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference 6. Check cleaning wiper Clean the cleaning wiper 5.4.3 condition in accordance with "Cleaning the Section 5.4.3 "Cleaning Wiper and the Wiper and Head Head Cap"...
  • Page 159 DTG M Series Maintenance Manual Troubleshooting TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Mixed color lines are 1. Are Bi-Directional Align Bi-Directional 3.6.8 "Bi- not overlaid. printing positions printing positions. Directional aligned correctly? (Bi-D) Adjustment"...
  • Page 160 Troubleshooting DTG M Series Maintenance Manual TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference White Ink layer is 4. WIMS filter blocked Change WIMS filter. 5.6.4 not “thick” enough "Replace WIMS filter" p.107 Poor accuracy of 5.
  • Page 161 DTG M Series Maintenance Manual Troubleshooting TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Poor linearity in 1. Are Bi-Directional Align Bi-Directional 3.6.8 "Bi- media feed direction printing positions printing positions. Directional (media splicing aligned correctly? (Bi-D) accuracy).
  • Page 162 Troubleshooting DTG M Series Maintenance Manual TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Nothing happens 1. Is the printer turned Disengage the emergency 3.5.1 when you send a stop switch "Switching the print job from the Printer ON"...
  • Page 163 DTG M Series Maintenance Manual Troubleshooting TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference USB interface cannot 3. Are you using USB Cascade connection using establish hub? USB hub is available up communication. to 5 stages.
  • Page 164 Troubleshooting DTG M Series Maintenance Manual TABLE 6-9 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PRINTING PROBLEMS Symptom Check Item Action Reference Some data are not 1. Turn machine OFF. 3.5.2 printed. Disconnect mains "Switching the power, wait 5 Printer OFF." minutes.

  • Page 165: Noise Problems

    DTG M Series Maintenance Manual Troubleshooting 6.3.3 Noise Problems TABLE 6-10 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR NOISE PROBLEMS Symptom Check Item Action Reference Abnormal noise in 1. Are there any foreign Remove obstacles and waiting mode objects or obstacles foreign objects.

  • Page 166: Problems With Curing / Washing

    Troubleshooting DTG M Series Maintenance Manual 6.3.4 Problems with Curing / Washing TABLE 6-11 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PROBLEMS WITH CURING / WASHING Symptom Check Item Action Reference Prints lose too much 1. Too high a polyester Best results are achieved vibrancy after curing content in fabric, with 100% cotton fabric...
  • Page 167 DTG M Series Maintenance Manual Troubleshooting TABLE 6-11 SYMPTOMS, CHECK ITEMS AND ACTIONS FOR PROBLEMS WITH CURING / WASHING Symptom Check Item Action Reference Prints peel or rub 1. Too high a polyester Best results are achieved off, wash out or fade content in fabric, with 100% cotton fabric after only a few...

  • Page 168: Other Problems

    Troubleshooting DTG M Series Maintenance Manual 6.3.5 Other Problems TABLE 6-12 SYMPTOMS, CHECK ITEMS AND ACTIONS Symptom Check Item Action Reference Machine hangs up. 1. Turn machine OFF. If the symptom is 3.5.2 Disconnect mains repeated: Contact your "Switching power, wait 5 authorized DTG the Printer minutes.

  • Page 169: Appendix

    DTG M Series Maintenance Manual Appendix 7. Appendix 7.1 Product Specifications ............... 154 7.1.1 Main Unit Specifications ..............154 7.1.2 Print Operation Specifications ............154 7.1.3 Printer physical specifications ............155 7.2 Interface Specifications .............. 156 7.2.1 USB Interface Specifications ............. 156 7.2.2 Network Interface Specifications ............

  • Page 170: Product Specifications

    Appendix DTG M Series Maintenance Manual 7.1 Product Specifications 7.1.1 Main Unit Specifications Item Specifications Model name Printing method Drop on-demand piezo Motor driving method Firmware servo/DC motor drive Media feeding method Fixed meshed gear and toothed belt Media fixing method ACCULOK platen alignment and anchor system Media supply Media load...

  • Page 171: Printer Physical Specifications

    DTG M Series Maintenance Manual Appendix 7.1.3 Printer physical specifications Item Specifications 64Bit RISC CPU Memory 128MB Command MH-GL, MH-GL2, MH-RTL (RTL-PASS) Interface • USB (USB 1.1/2.0 is supported) • Network Interface (IEEE802.3) Ink supply White W W W W Tube supply via pump from stirred bulk ink container Colour C M Y K Tube supply from pressurised bulk ink containers...

  • Page 172: Interface Specifications

    Appendix DTG M Series Maintenance Manual 7.2 Interface Specifications This section explains the specification of the interfaces supported for this printer. 7.2.1 USB Interface Specifications Item Specifications Interface Universal Serial Bus Specifications Revision 2.0 Universal Serial Bus Device Class Definition for Plotting Devices Version 1.1 Data format NRZI Transmission speed...

  • Page 173: Network Interface Specifications

    1 box (includes one unit) TABLE 7-7 STAND OPTIONS 7.3.1.2 Other Options Name Model Sales units Sleeve platen DTG M2 / M4 1 box (includes one unit) Youth platen DTG M2 / M4 1 box (includes one unit) Hat Platen...

  • Page 174: Supplies

    Appendix DTG M Series Maintenance Manual 7.3.2 Supplies NOTE For more information about the following items, contact your local dealer:  DTG special textile ink  DTG Pre-treat or under base  DTG Cleaning fluid  DTG Cleaning swatches  DTG Cleaning swabs ...
  • Page 175 DTG M Series Maintenance Manual NOTES...
  • Page 176 NOTES DTG M Series Maintenance Manual...
  • Page 177 DTG M Series Maintenance Manual NOTES...
  • Page 178 NOTES DTG M Series Maintenance Manual...

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